Total 5 job vacancies by Auto & General (sea) Services Pte. Limited

The Pricing Actuary will lead the Pricing Team and company on insurance pricing decisions through robust, accurate and timely data driven analysis and insight. The Pricing Actuary is a senior technical role and will support the end-to-end pricing of our insurance products through data analysis, modelling, technical review and communication of insights to management.

Day to day responsibilities

General

To undertake analytical tasks efficiently, thoroughly, with due care and minimal mistakes.

This includes:

● Provide pivotal actuarial advice and support within the Pricing Team, with a focus on integrity and continuous improvement

● Analyse, interpret, and extrapolate data from a number of sources to resolve complex issues

● Manage data, conduct complex technical analysis, draw insights and apply commercial acumen

● Engage key stakeholders, communicate findings and recommend next steps

● Implement changes into live pricing, including testing and post-live monitoring

● Collaborate with analytical colleagues across the company (e.g. Underwriting, Marketing, IT)

● Adhere to all pricing policies and procedures

● Test IT changes and effectively identify potential issues before go-live

● Perform regular and ad-hoc reporting and other reasonable and relevant activities as requested from time to time to meet operational requirements

Analytical tools/ platform

● Ensure data is delivered in a timely and robust manner

● Consider and evaluate improvements to pricing infrastructure as it relates to external data (e.g. new functionality, alternate software platforms)

● Engage with business to enhance the value and utilisation of data for pricing and other use cases

Qualifications and Experience

● Nearly or newly qualified Fellow of recognized Actuarial Institute

● Analytical mindset

● Excellent attention to detail

● Programming knowledge (e.g. SAS, R, GCP)

● Degree qualified in mathematics, actuarial studies or similar

● Qualification through actuarial examinations

Job Description

We are looking for an experienced lead developer to join our team! This is an active contributor to our IT strategic plan and the primary responsibility is to ensure our portal and core applications are stable and always delivers.

● Interact with different stakeholders (users, business and vendors) to gather project requirements, feedback and provide clarification.

● Own and lead projects, monitor plan and track progress

● Lead, develop and support in house web-based application, both enhancement and production support

● Support and maintain both front-end insurance eCommerce application, backend core insurance system, middleware systems and web services align with architecture model.

● Implement and manage CI/CD pipelines to automate software delivery and improve deployment efficiency.

● Manage webmaster tasks related to digital marketing initiatives, including website maintenance, SEO optimisation, and performance monitoring.

● Perform code reviews, quality assurance testing and troubleshooting to identify and address issues.

● Fully participate in System Development Life Cycle (SDLC) including documentations.

● Manage and lead business releases for all applications.

● Able to work with the internal and outsourced team to ensure completion of projects/tasks within scope and budget.

● Have a positive attitude, as well as good communication and analytical skills

Job Requirements

● Degree or diploma holder in Computer Science or equivalent strong knowledge & proficient in the .NET/ASP.NET (framework (4.0/4.5 preferred) with solid experience in ASP.net web development

● Essential skills in frameworks e.g. Bootstrap 3, HTML5 techniques i.e. Media Query; and object-oriented design (OOD)

● Experience in WCF Web Services / WCF Data Services & ASMX

● Experience in managing middleware and CI/CD pipelines

● Experience & proficient with MS SQL Server & MS Visual Studio

● Experience with JQuery/AJAX or similar technologies

● Experience with Sitecore architecture will be an added advantage

● Core competencies in Responsive Web Design (RWD), HTML5, CSS3, REST (JSON), JavaScript Framework such as AngularJS, Vue or JQuery, SOAP 2.0 (XML) and REST (JSON).

What we are looking for

We are looking for a QA Tester to assess the software quality of the changed systems/applications through manual and automated testing. In this role, you will be responsible for managing a release, testing and finding bugs and defects for the changed system/application. You will conduct these tests to ensure that the system/application is fit for purpose before it gets deployed to production for use.

Your day to day responsibilities:

· Managing releases and testing

· Review and analyse the system specifications

· Collaborate with the developers and BA to develop test plans

· Prepare the test cases as per the test scenarios and requirements

· Execute the test scripts and review the results

· Log and document the testing phases and cycles

· Report and document the technical issues and defects found

· Conduct post-release sanity testing

· Provide reports to the release management committee on updates for each release

Job Requirements:

· Degree or diploma holder in Computer Science or related field

· CTFL certified

· Familiar with Agile framework and regression testing

· Working knowledge of testing management software such as Zephyr

· Ability to document and troubleshoot

· Experience in general insurance industry is a plus

· Great team player with excellent communication skills

· Analytical mindset and problem-solving aptitude

· Attention to detail is a must!

The main role of a QA Executive is to ensure that standard of service quality at the Customer Care Centre is consistently provided to our customers over various channels of contact (such as phone, emails, SMS).

This role calls for one who is passionate in improving customer experience and nurture people to WOW our customers.

You will be responsible for:

Reviewing, executing quality assurance processes and make recommendation to the Management on the overall objective to improve customer experience of our customers.

Your day-to-day activities:

• Investigate and provide findings on feedback received by the management through MAS, GIA and other related authority, such as FIDREC. This will include making recommendation and drafting replies to address and resolve any complaints
• Perform regular review on calls and email handled by team members, including team leaders within the Customer Care Centre to ensure compliance to regulatory requirements and call handling workflow.
• Conduct evaluation and customer satisfaction rating received via feefo responses. Provide report and trend data to our management team.
• Analyze all customer service metrics, accuracy & quality scorecard of our agents and how the performance affects our overall customer experience and KPIs.
• Conduct UAT testing for all new initiatives and enhancement to ensure zero error prior to production.
• Proactively create, innovate, and share initiatives to improve work quality.
• Provide monthly coaching on QA score to Individuals and Teams to improve quality performance.
• Provide feedback and actionable data to various internal groups like operation managers and team leaders on work process.
• To assist and cover Training/Refreshers when required.
• Undertake any related assignments as and when assigned.

Job Requirements:

• Minimum 2-3 years relevant experience in Call Center, Sales Center and Customer Service roles.
• Insurance Certifications (BCP/PGI/ComGI) required.
• Proficient in Microsoft Office, especially with Excel and Powerpoint.
• Thrive working in a team oriented and fast-paced environment.
• Excellent listening and analytical skills
• Great multi-tasker, self-directed and organized.
• Excellent verbal and written communication skills with strong attention to detail.
• Diploma in any field.

What we are looking for:

A senior data architect with strong Business Intelligence knowledge and a keen eye for detail.

In this role, you will need to demonstrate how your strong focus on performance and delivery can help us to meet the ambitious growth agenda.

Are you excited and motivated to drive impact with the use of data? Are you a great and efficient problem solver? If you fit the bill, we are excited for you to join us on this exciting Journey!

Your day to day responsibilities:

§ Gather and analyse requirements.

§ Design, develop and maintain data warehouse including SSIS packages with multiple data sources and multiple ETL branches.

§ Study and understand the company’s business processes and applications, including their effect on data and reporting, and applies the knowledge gained in designing data warehouses and reports.

§ Provide support and maintenance on ETL processes and documentation.

§ Ensure the best possible performance and quality in ETL.

§ Develop complex SQL queries and stored procedure.

§ Design, build and deploy BI solutions, mainly using SSRS, Power BI and others BI tools

§ Develop basic Financial Analysis and Excel model.

§ Manage customer and sales insights development.

§ Assisting business teams to prepare and provide weekly and monthly dashboards and reports.

Job Requirements:

§ 5+ years of experience in a relevant Data role - building and/or maintaining data warehouses

§ Knowledge of SQL queries, SQL Server Reporting Services (SSRS) and SQL Server

§ Integration Services (SSIS)

§ Demonstrated experience working in web and digital marketing analytics. Preferably hands-on experience with the Google Analytics, Ads and Optimize; and Facebook’s analytics tools.

§ Able to convert data into meaningful insights to inform business decision making and outcomes.

§ Familiarity with BI technologies

§ Technology stack understanding

§ Language: C# .Net, PHP, AngularJS

§ Others: Windows Server, IIS, MS SQL, Site core, Power BI

§ Understanding of marketing metrics, media attribution models and campaign tracking.

§ Experience in Insurance domain / Digital marketing data analytics is a plus

§ Analytical mind with a problem-solving aptitude and great communication skills.