Job Description:
SECURITY CLEARANCE: Eligibility to gain UK SC and DV Security Clearance
TRAVEL REQUIRED: Occasional
LOCATION: Hybrid Working (Typically 3 days in the office and 2 days from home) Chippenham, Wiltshire, Portsmouth or Stevenage
TYPE: Full time
WHAT'S IN IT FOR YOU
Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
Work / Life Balance: 37 hour week, flexible working around core hours and Friday afternoons off, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday
Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities
Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop.
Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving
Secure Communications is part of Airbus Defence and Space; Europe’s leading defence company. We are a world leader in military satellite communication services, providing solutions that benefit from the company’s 40+ years of experience delivering and maintaining communication services for military and defence users.
This role is about winning new business, and designing and managing organisational change to deliver our solutions. Working within a team of technical subject matter experts you will be responsible for ensuring that our solutions are aligned to customer and business operational requirements.
Reporting directly to the Operations Solutions Team Leader you will be instrumental in creating a compelling customer offer. To that end, it is key that you understand the customer and business needs, strategies, concepts and operational capabilities.
You will also understand the business drivers and incentives, risks, win themes for the opportunity, and ensure these run through the solution as a golden thread. The ability to build and maintain relationships with our customer community is all important, building trust by doing what we say we will do; therefore, the role requires a balance of a positive and can-do attitude, an eye for technical detail and business acumen to identify risk and opportunity.
HOW YOU WILL CONTRIBUTE TO THE TEAM
Be the benefits realisation, operational readiness and service transition expert within bid and project delivery teams
Provide a change focussed, customer and business interface for the operational solution during the sales campaign and implementation of the solution once on contract
Produce the associated Work Package Descriptions and customer artefacts required of the bid solution
Clearly articulate the solution against the customer requirements, particularly with respect to Risk, Assumptions, Issues, Dependencies and Opportunities (RAIDO)
Produce specialisation related statements of work for sub-contractors that form part of the solution and review sub-contractors’ proposals
Manage the Change Control Board for the solution during the bid phase handing over to the Project Manager during implementation
ABOUT YOU
Demonstrable expertise in UK MOD and Governmental service requirements for the supply chain, delivering communications system projects and services
You will be able to assimilate customer CONOPS and URDs to ensure compliance from the solution, and to ensure that benefits of the solution are realised by the customer
You will be able to identify and articulate organisational change RAIDO matters in the solution
Understanding of Military Satellite Communication systems and operations
HOW WE CAN SUPPORT YOU
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request.
Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.
LI:MF1
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
AIRBUS Defence and Space Limited
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Customer Account and Service Management <JF-CS-CA>
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