Total 213 Sales / Marketing job vacancies in Edinburgh, Scotland

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity

In this role you will be reporting into the Incident Team Leader, the man responsibility of the Business Analyst is to review and resolve Corporate Incidents for our clients. You will be investigating and analysing the cause and planning the actions required to rectify the issue by self or relevant parties.

To ensure that Corporate Incidents are delivered in line with client and regulatory expectations.

You'll be:

• Involved in any elements of the CI process from initial investigation, population analysis, planning of activities, calculation of detriment, root cause fix and customer remediation.
• Ensuring rectification is completed in accordance with Life & Pensions Regulations, TCF (Treating Customers
  Fairly) principles and Phoenix Remediation Frameworks
• Taking ownership of activity within individual Corporate Incidents to ensure agreed actions and timescales are met, including handling complex and technical pieces of work.
• Making decisions taken against Incident procedures and regulatory guidelines to ensure customers are put back into the position they should have been.
• Liasing with internal stakeholders, policy holders, advisors and external clients are involved and receive appropriate communications. Meetings with all relevant parties organised and facilitated.

You should apply if you have:

• Strong knowledge of Life and/or Pensions
• Excellent communication skills
• Proficient skills in MS Office Word, PowerPoint
• Strong analytical skills
• Experience working within financial services and to FCA Guidelines

The Perks

• Company pension scheme
• Discretionary Bonus Scheme

• 25 days holidays + 8 bank holidays
• Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools.
• Access to our Confidential Helpline is available to be used by you and your family.

Your new company
Hays are delighted to be partnering with a highly reputable organisation within the tourism industry who are looking to appoint a Senior HR Business Partner, initially on a 7 month Fixed Term contract basis. This organisation has offices based all over Scotland so they are very flexible with the location of the candidate and have flexible hybrid/remote working available, with travel required to Edinburgh only once per month.
Your new role
In this role you will be responsible for providing support and advice across the business and will work across various departments and directorates as a dedicated business partner. You will support with both strategic and operational HR duties including the delivery of strategic frameworks and projects, providing specialist internal consultancy, contributing to areas of improvement and supporting line managers with ER cases, recruitment, learning and development, MI analysis and policy implementation.
This role offers a varied, challenging and exciting workload. You will be operating at a senior level within the team and your experience will guide both staff and managers on all HR queries, being a key member of the organisation.
What you'll need to succeed
You will need to be an experienced HR generalist who has previous experience operating in a business partner capacity. You will need proactive organisation skills and excellent influencing skills, along with self-management and initiative and a can-do attitude that is willing to get involved and make things happen.
What you'll get in return

• Annual Salary of £45,000-47,000
• Flexible hybrid working - 1 day per month required in the office in Edinburgh or more if preferred in any of their Scottish offices
• Full time hours 35 per week (part time/compressed hours may also be considered)
• 36.5 days annual leave plus buy more sell back
• Extensive L&D opportunities
• Generous Maternity & Paternity leave
• Competitive pension schemes and a range of lifestyle benefits

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Description

Children, Education and Justice Services

Business Manager
Various Primary Schools

Salary: £36,312 - £42,717 (pro rata for part time and sessional)
Hours: 18 per week, 40 weeks sessional

Supporting one of various primary schools across the city onsite, including Gylemuir Primary, Hermitage Park Primary, St. Cuthbert's Primary and Craigroyston Primary.

Hours in each school: 18 per week, 40 weeks sessional

Candidates will be considered for all Primary Business Manager posts currently available. If you wish to combine two posts into a full time position, or are only interested in working in specific areas of the city, please indicate this on your application form.

We are seeking a dynamic, creative problem solvers to support each school onsite and work closely with the Head Teacher.

The main role of a Business Manager is to support the Headteacher in all non-curricular aspects of school management, ensuring these aspects operate effectively, including Finance, HR, Information Governance, Resources, Facilities, Information Technology and Health and Safety and the successful candidate should have experience in these areas. An ability to identify and resolve a wide range of challenges to ensure operational efficiency across the school, will be key to this role.

With a large staff team in each school, the successful candidates will require strong leadership skills to support, guide and develop the individuals to work effectively together.

For full details of Business Manager responsibilities please refer to the attached Job Profile.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Sales Assistant-Driver

Salary: £11.86 per hour, plus quarterly bonus
Location: Edinburgh West
Region: North - 1
Contract Details: Permanent.

If you are good at building a rapport with a wide range of people, own a positive outlook and have a UK driving license, then our hybrid Sales Assistant-Driver role at Dulux Decorator Centre is for you. This role is all about providing great customer service to professionals & DIY enthusiasts, in store and when carrying out deliveries to homes and businesses.


The role
* Mix paint to customer requirements
* Engage with customers and provide product advice
* Deliver orders to customers
* Collaborate with colleagues to reach store targets
* Follow the merchandising plan to restock the shop floor
* Provide feedback to improve our overall service to customers
* Carry out daily/weekly van inspections & report any concerns
* Provide great customer service
* You may spend some of your time driving and the remainder in-store as a sales colleague, although there may be days whereby you will spend all your time in store, so it is essential that you have a background in sales/retail

About you
* Strong customer service skills
* Excellent communication & interpersonal skills
* Calm under pressure
* Able to operate electronic tills
* Valid driving licence
* Enjoys ongoing coaching & support to advance career & build skills
* Likes a collaborative working environment where supporting colleagues is key

What we offer
We take pride in our work-place culture and our reward package includes:
* fantastic sales-based bonus
* no evening or Sunday shifts
* 25 days holiday
* A Pension Scheme that doubles what you pay in
* up to 50% store discount, including family & friends,
* full training provided and ongoing career development
* a fantastic flexible benefit scheme
* including cycle to work and discounted gym membership

About Dulux Decorator Centres
Dulux Decorator Centre is the UK's largest paint & decorating merchant. With over 230 stores nationwide, we supply the public and trade with all the decorating supplies and advice they need. We are part of the AkzoNobel group, a world expert in making coatings and home to some of the UK's favourite brands.

However, we aren't just any employer. At Dulux Decorator Centre, we do things differently. We want to see you succeed, offering a fantastic benefits package and all the training you need to progress in your career. We have been recognised as a Top 100 Employer and have achieved 'Investors in People-Gold' for our commitment to nurturing the many talents of our people.

We are advocates of a healthy work life balance and mental wellbeing. We are happy to look at flexible working options for all our roles.

Here at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision.

The Role

Are you passionate about perfume, and love people?

Do you want to be part of a supportive team, and thrive in a fast-paced environment?

Everyday, our expert Sales Advisors work hard to make sure our customers feel valued, confident and special.

As a Sales Advisor, it is your role to create an outstanding customer experience and grow sales. Assisting with the daily operational running of the store, you are customer focused, working as part of an amazing and supportive team to deliver against key targets that drive the success of your store.

Contracted Hours: 6
Contract Type: Permanent Contract
Pay Rate: £8.10 - £12.00

What You Will Do:

· You will greet customers and give great service by listening to their needs

· We’re proud to be the perfume experts, so you’ll be providing advice to customers on their perfume choices. Don’t worry, we’ll make sure you get all the training you need

· You will help the team to achieve and exceed store and team targets – and there are fantastic incentives and prizes on offer to recognise success

· Every customer is a VIP at The Perfume Shop, so you’ll offer every customer a free reward card to maximise their future offers and potential savings

What You Will Bring:

We believe that you bring Talent, Passion and Spark and in return we will give you the skills and training in perfume to succeed!

It really helps if you;

· Have a talent for getting along with people

· Have a passion for teamwork, and being successful together

· Have the spark to love learning about perfume

· Can be flexible with your work patterns

What You Will Get:

· We pay commission at Christmas based on store sales and the number of hours worked

· We’ll ensure you work regular hours and get your rota at least 4 weeks in advance so you can plan your life outside work

· 30 days holiday (pro rata depending on contract hours)

· You’re also a VIP to us, so you’ll get 20% off perfume and be able to take part in any customer offers on top

· Additional discounts with our AS Watson partners including Superdrug and 3 Mobile

· The opportunity to win some great prizes and incentives based on personal, team and store performance

· Continuous learning and training to ensure you are always developing

· Access to Wagestream, to support your financial wellbeing needs, giving you more control and flexibility with your pay.

· Pension, health and wellbeing benefits, + more!

We are passionate about ‘Growing Our Own’, so we always encourage our employees to progress internally. As part of this, we offer apprenticeship schemes for all levels!

We thank you for your interest, however due to the high volumes of applications, only those successful will be contacted. We do still encourage you to continue applying to any roles of interest you see advertised.

The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

The Perfume Shop is part of AS Watson Group, the world’s largest international health and beauty retailer operating over 16,400 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2023, AS Watson Group recorded revenue of US$23 billion. Every year, it is serving over 5.5 billion shoppers via its O+O (Offline plus Online) platforms, providing tech-enabled retail experience to customers offline and online.

Director of International Business Development.
University Services
External Relations
Ref: 143731
Salary: Competitive

Are you looking for a new, exciting challenge?

The University of Glasgow has been changing the world for more than 570 years, and today we are delighted to rank in the top 100 of universities worldwide in both the Times Higher Education and QS World University Rankings.

The University employs over 10,000 staff and is in the midst of an ambitious £1 billion capital development programme. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.
An exciting opportunity has arisen for a new role at the University of Glasgow, Director of International Business Development within our External Relations Directorate. Reporting to the Deputy Vice-Chancellor, External Engagement, you will provide strategic leadership to the identification of new transnational education (TNE) opportunities. This will include the identification and evaluation of opportunities to grow the University of Glasgow’s international footprint through all facets of TNE.
You will directly deliver a number of strategic KPIs within the University’s Global Glasgow 2025 International Strategy through expert advice, influencing and collaboration with senior colleagues across the institution to ensure delivery on both international and local strategic objectives. You will have a strong background in fostering successful collaborations with institutions, managing transnational education programmes and driving strategic internationalisation activities.
In this integral role, high-level engagement will be required with key external stakeholders, including national and international governments, sector advisory bodies, global higher education institutions and industry to ensure that the University meets its objective of extending its global reach and reputation – not just as the best university in the world, but the best university for the world.

You will demonstrate a high level of interpersonal skills including communications, negotiation, motivating, influencing and relationship building. With experience of making a significant impact on long-term direction, strategy and objectives you will have demonstrable ability to initiate and establish successful partnerships and the agility to respond to both challenges and opportunities as they arise.

You will have the gravitas and people skills to effect change and contribute to senior level decision-making within a high performing organisation.

Apply online at https://my.corehr.com/pls/uogrecruit/erq_jobspec_version_4.jobspec?p_id=143731

This is a full-time (35 hours per week) , open-ended (permanent) role.

As part of Team UofG, you will be a member of a world-changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:
1 A welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension , benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University.

We endorse the principles of Athena Swan and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too.

Proud member of the Disability Confident employer scheme

JOB TITLE: Business Development - B2B Services

The COMPANY
Our client is a very well-established (+75 years) nationwide provider of business-critical services, primarily to thousands of SME organisations all over the UK. In this time they have earned a deserved reputation for the quality of both their service and staff. We are proud to be part of their ongoing success.

The ROLE
The successful Business Development Consultant/Field Sales Executive working closely with a designated telemarketing partner, who is well rewarded for proving you with quality appointments, will be required to do the following:

- Take a consultative approach to sales, providing each Client with a solution that
matches their specific requirements
- Self-generate new leads from a combination of networking, referrals and cold calling
- Close

In short the Client provides the Salesperson with every tool possible to successfully sell and earn - the rest is up to you.

CANDIDATE
Our client is looking for a strong BDM/Area Sales Manager with the following experience and attributes:

- B2B field sales background
- Experience of selling a service/intangible
- Understand a consultative sales process
- Ambitious and entrepreneurial
- Used to selling to SME's
- A good closer
- Excellent communication skills and highly organised
- A full driving licence

SALARY: £30K Basic + Car (or allowance) + Guarantee earnings of £60K for First Year - £90K OTE

LOCATION: Edinburgh
This role is commutable from:
Edinburgh
Dalkeith
Livingston
Musselburgh
Bonnyrigg
Loanhead
Currie
Broxburn
Polmont
Linlithgow

ALTERNATIVE JOB TITLES: Business Development Manager, Sales Executive, Field Sales Account Manager, Field Sales Consultant, New Business Sales, Field Sales Executive, Sales, Field Sales Manager, Field Sales Rep, Field Sales Executive, Technical Sales, Area Sales, Area Manager, Senior Sales Executive, Senior Sales Consultant, B2B Sales, Business to Business Sales.
INAND1


Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Business Development Manager, Sales Executive, Field Sales Account Manager, Field Sales Consultant, Field Sales Executive, Sales, Field Sales Manager, Field Sales Rep, Field Sales Executive, Technical Sales, Area Sales, Area Manager, Senior Sales Executive, Senior Sales Consultant, B2B Sales, Business to Business Sales.

The stories begin here, at The Caledonian:

Standing proudly at the West End of Princes Street, and known locally as the “Caley”, The Caledonian is one of Edinburgh’s most iconic landmarks. This former Victorian railway-building hotel nestles in the shadow of the Edinburgh Castle, with its reputation for excellence has attracted international visitors and notable personalities for over a century.

We are delighted to celebrate The Caledonian’s 120th anniversary in Scotland’s capital, proudly celebrating and sharing it’s stories, anecdotes and memories throughout the hotel and beyond.

Click on the links to get a glance inside the doors of The Caledonian: Hotel Website, Instagram, Facebook, YouTube

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE

Why do we enjoy working here? This is more than just a workplace.

· Here you have the opportunity to develop and discover yourself as much professionally as you do as a person.

· Here they support you and encourage your individuality.

· Here you will meet incredibly inspiring people you can call friends, for life.

· Here we are incredibly passionate about delivering special unforgettable moments to our guests and colleagues.

We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality.

A WORLD OF REWARDS

· Free and healthy meals when on duty catering to a variety of dietary requirements

· Short Term accommodation to support your relocation from other areas of the UK or further (subject to availability)

· Grow your Career your next position could be as a Team Leader or Supervisor.

· Personal Development programmes designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.

· Team Member Travel Program: discounted hotel nights from FORTY POUNDS per night around the world with GO HILTON! As well as a free stay at the hotel on the successful completion of probation

· 50% off Food and Beverages (subject to individual outlets)

· Holiday: 28 days including bank holidays

· Life insurance

· Modern and inclusive Team Member’s areas

· Recognition non-stop all year long!

· Birthday – join us for a team birthday dinner at the hotel

· Want to find out more - follow us on the HR Instagram

We look forward to explaining in detail the selection of magnificent benefits that you would expect from a global hotel organization like Hilton Worldwide.

If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of guest service, you may just be the person we are looking for!

What will I be doing?

As a Sales Manager for the Waldorf Astoria Edinburgh – The Caledonian, you will be responsible for dedicated MICE & Leisure segments within the UK and have the responsibility of supporting the Sales Team, taking responsibility for developing new business opportunities whilst driving strategies, activities & initiatives to retain and grow our business and:

· Develop key new business opportunities to secure new business & partnerships.

· Identify key customer opportunities and build a plan to target agencies and corporate clients.

· Position the hotel to the market with a focus on business development.

· Building a strong database for clients in the UK and Europe.

· Maintain existing client base whilst growing our share of the business & identifying new customers.

· Support conversion of direct enquiries with big emphasis on driving new leads.

· Create & coordinate prospecting and sales blitzes.

· Create & coordinate Bring Back Old Business blitzes.

· Review all segments to identify which industries are currently producing.

· Work closely with other luxury hotels in London and Dublin on joint Sales actions.

· Develop a strong sales and marketing plan on how you will penetrate your markets through calls, virtual site inspections, Dinners etc.

· Continually audit our business mix to ensure we have the right business segments to deliver exceptional results.

· Ensure systems are in place to offer cross-sell opportunities to new & existing customers.

· Attend and participate in sales initiatives, customer appointments & tradeshows as required.

· Take responsibility for the activation of the hotel overall sales strategy.

· Manage the relationship between on property sales & above property i.e. Hilton Worldwide Sales / Area Sales Office / SSSO.

· Please note that within this role there is extensive and frequent travel required throughout the UK. There will also be an element of international travel as and when required to meet business needs.

· There is potential to be based off property in a suitable part of the UK, providing additional flexibility.

What are we looking for?

· Experience in the Leisure & / or MICE market and existing relationships with relevant agencies & corporate clients.

· Excellent communication skills; presentations, written and public speaking.

· Ability to cold call clients for prospecting purposes

· Ability to direct collaboration among cross-functional teams including external resources.

· Ability to analyse departmental financial data in order to make strategic and tactical decisions.

· Demonstrates the highest standards of ethical behaviour and absolute discretion with sensitive information.

· Ability to take initiative to identify, prioritise and implement actions required to achieve functional goals.

· Proven understanding of client’s business and category, including business plans, competitive environment & distribution channels and product financials.

· Extensive understanding of local market and industry in order to make recommendations on how to achieve the budget.

· Ability to recommend segmentation and targeting proposals and to assess marketing implications and aggressively manage to ensure profitability.

· An excellent team player who leads by example to resolve conflicts, introduce change and ensure collaboration among others.

· Budget development and management skills.

· Ability to work independently and manage the work of others.

· Strong problem solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others.

· Ability to provide development and mentoring to others.

· Ability to deliver performance feedback to subordinates to improve overall performance.

· University degree at bachelor level or equivalent or experience in lieu thereof.

· Significant work experience in roles including some people management experience.

· Fluency in spoken and written English

We look forward to welcoming you to our hotel and sharing with you the opportunity to work with our fantastic Leaders, who can coach, mentor and develop you in achieving your personal goals and your future hospitality career.

We are open to confidential conversations with candidates about the role as part of the application and recruitment process. Please email Elizabeth.jones@hilton.com if you have any questions in regards to the job opportunity.

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Proud member of the Disability Confident employer scheme

JOB DESCRIPTION
UOE08 - £48,350 - £59,421

Finance / College of Science and Engineering

Contract Type - Fixed Term - 1 Year

Full Time - 35 Hours Per Week





We are looking for a Finance Business Partner to join our team within the College of Science and Engineering working with the College Office and College Wide functions. Finance Business Partners will work closely with senior management teams providing strategic insight, analysis and advice enabling the delivery of sustainable financial forecasting and performance; advocate and support consistent application of finance policy and procedures; and line manage finance partnering team.

With nearly 2,900 staff and over 10,000 students, the College is one of the largest science and engineering groupings in the UK. As a centre of academic excellence, the College aims to:

provide the highest-quality research-led teaching and learning;
challenge the boundaries of knowledge, research and disciplines;
enable graduates and staff to be exceptional individuals equipped to address global challenges;
promote good health, economic growth, cultural understanding and social well-being.
The College is made up of seven schools (Biological Sciences, Chemistry, Physics & Astronomy, GeoSciences, Informatics, Mathematics and Engineering), and two main further business units (The Edinburgh Parallel Computing Centre [EPCC] and the Bayes Centre).



Your skills and attributes for success:

Degree or equivalent with a relevant professional financial/accounting qualification (e.g. ICAS, ICAEW, CIMA or CIPFA)
A proven record of accomplishment in managing relevant financial and administrative tasks, preferably some in an HE environment.
Experience of leading and managing significant projects and budgets.
Experience of providing analysis and strategic advice to senior managers.
Excellent written and oral communication skills, proven ability to explain complex finance concepts and the implication of financial decisions to non-specialists, excellent analytical skills and admirable IT skills (in particular, design and use of complex spreadsheets).
Superb interpersonal, people management and time management skills, with proven ability to influence others to achieve aims and evidence of successfully developing own team.

Setting the scene…

We are Ian Macleod Distillers (IMD), a fourth generation family owned and managed whisky and spirits business operating across the UK and internationally. We are producers of multi award winning premium whisky and gin with many other whiskies and spirits as part of our exquisite portfolio. Crafting Spirits With Passion, is what we do best… not only are we brand builders, but we are also producers, distributors, and suppliers in B2B and B2C channels. We are a brand led, successful family business with our spirits (people and brands), at our very core. Driven by passion, enthusiasm, and solid business values, we are a business you will want to take a look at!

Our new retail adventure with Edinburgh airport has begun…

Doors to manual and cross check… something exciting has now landed! Our brand new Edinburgh Gin retail outlet is now airside in Edinburgh Airport!

For the very first time, shoppers in Edinburgh Airport are able to interact with our wonder-filled brand in an exquisite, brand new retail outlet experience directly in the airport. We are delighted to have entered into a new phase of partnership with Avolta (formally known as Dufry), as we formally launch our unique Edinburgh Gin ‘Shop in Shop’ retail outlet within the newly refurbished World Duty Free store in Edinburgh Airport. This is a super exciting development for our Edinburgh Gin brand in this key strategic retail outlet. As we move towards opening, we are now in the second phase of our recruitment and are therefore looking for some additional talent to join us.

We are looking for team members to join our small established team, individuals who are professional and highly experienced retail experts, ideally combined with having a genuine passion for our Edinburgh Gin brand. Anyone interested in this opportunity should have oodles of individual charisma and is naturally at their best with consumers on a face to face basis. The airport and our Edinburgh Gin retail outlet is open for business soon so we are looking for team members to proactively engage with early morning travellers and those returning late into the day, promoting and enthusing all things Edinburgh Gin with our consumers and brand advocates. Shift patterns may vary with potential early 4am starts and late finishes as standard within the airport operational hours. In return, team members will be rewarded with a competitive salary and lots of additional benefits and product allowances. If you are successful then you will join a very small team of like-minded individuals who together will be the formative force working on this special partnership and contributing to the overall success of our new Edinburgh Gin retail experience in the airport.

Next Steps

If you are interested in applying for this opportunity, please click 'apply now' below.

We will require candidates to provide us with a tailored cover letter outlining why your skills and experiences are best fit for this exciting and unique opportunity. In addition, candidates will be asked to submit an up to date CV and complete a set of application questions. It is also important to note that in order to be able to work in the airport, all successful candidates will need to go through stringent security vetting (carried out by IMD and Edinburgh airport), before and during employment which will likely include, as a minimum, up to 5 years referencing checks (including any gaps) and a clean disclosure Scotland check. In addition, a number of other security and background checks may be required to be undertaken at various times before and during employment, details of which will be provided at point of provisional offer and throughout employment as required.

Given the excitement around our Edinburgh Gin brand and our new retail experience, we expect that our second wave of recruitment here may not be around for too long, so… go go go!

Proud member of the Disability Confident employer scheme

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity

In this role you will be reporting into the Incident Team Leader, the man responsibility of the Business Analyst is to review and resolve Corporate Incidents for our clients. You will be investigating and analysing the cause and planning the actions required to rectify the issue by self or relevant parties.

To ensure that Corporate Incidents are delivered in line with client and regulatory expectations.

You'll be:

• Involved in any elements of the CI process from initial investigation, population analysis, planning of activities, calculation of detriment, root cause fix and customer remediation.
• Ensuring rectification is completed in accordance with Life & Pensions Regulations, TCF (Treating Customers
  Fairly) principles and Phoenix Remediation Frameworks
• Taking ownership of activity within individual Corporate Incidents to ensure agreed actions and timescales are met, including handling complex and technical pieces of work.
• Making decisions taken against Incident procedures and regulatory guidelines to ensure customers are put back into the position they should have been.
• Liasing with internal stakeholders, policy holders, advisors and external clients are involved and receive appropriate communications. Meetings with all relevant parties organised and facilitated.

You should apply if you have:

• Strong knowledge of Life and/or Pensions
• Excellent communication skills
• Proficient skills in MS Office Word, PowerPoint
• Strong analytical skills
• Experience working within financial services and to FCA Guidelines

The Perks

• Company pension scheme
• Discretionary Bonus Scheme

• 25 days holidays + 8 bank holidays
• Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools.
• Access to our Confidential Helpline is available to be used by you and your family.

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity

The main purpose of an Incident Technical Specialist is to review and resolve Corporate Incidents for our clients, by investigating and analysing the cause and planning the actions required to rectify the issue by self or relevant parties. Incidents may be systems, procedural or product related.

You will also manage more complex and specialised CI's and provide Technical Specialist support to the wider CI Team

You'll be:

• Owning the project management of individual Corporate Incidents to ensure agreed actions and timescales are met, including handling complex and technical CIs. Individuals will manage the most complex CIs within the Corporate Incidents team and will often manage large volumes of CI's under a portfolio / programme management approach.
• Leading CI Team training, mentoring, and auditing.
• Supporting CI related changes from raising initial change request through review and feedback on Business Requirement Documents and carry out testing of passed BAT cases.
• Working towards Key Performance Indicators and deliver against objectives set through monthly focus reviews.
• Completing any of the required regulatory / tax reporting and breach identification

You should apply if you have:

• Strong knowledge of Life and/or Pensions
• Excellent communication skills
• The ability to work effectively under pressure.
• Proficient skills in MS Office Word, PowerPoint
• The ability to train and mentor.
• Excellent planning and organisation skills, ability to manage own workload effectively and plan and organise activities required for CI resolution.

The Perks

• Company pension scheme
• Discretionary Bonus Scheme
• 25 days holidays + 8 bank holidays
• Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools.
• Access to our Confidential Helpline is available to be used by you and your family.

Corporate Incidents Manager

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

An exciting opportunity has arisen for a Corporate Incidents Manager to join the Share Services function at Diligenta.

You will play a crucial role in managing the Corporate Incident team with their operational day to day activity and strategic direction, across multi-site locations including our Offshore teams.

This is a technical role requiring a high level of business knowledge and the ability to translate this to provide clear direction for direct reports and their teams, working with them and our client to shape and translate the strategy of the Corporate Incidents department into clear action plans and liaise with clients through progress updates and governance meetings.

If you want to work for an organisation that offers great progression and development opportunities, then please apply today!

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Car Allowance
• Private Healthcare
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits.

What you'll be doing

• Working with Phoenix to implement strategy and deliver the desired customer outcomes.
• Direct management of Onshore teams (currently within Peterborough, Liverpool, Basingstoke ,
  Glasgow & Edinburgh) and oversight of the CI Offshore teams, ensuring progression of work.
• Development of our Offshore capability and Target Operating model.
• Integration of new work into the team through migrations of further Phoenix Heritage books of
• Work effectively with Incident Service Leaders, Team Leaders and team members to deliver processes and identify process improvements, by understanding issues, making appropriate changes and recommendations.
• Ensure the right balance of cost effectiveness and customer outcomes is
• Ensuring KPIs and SLAs are understood and promoted within the team, ensuring progress against them is closely monitored and any blockers or exceptions are highlighted.
• Maintaining positive relationships with Phoenix through contact on individual CI's and leading client governance meetings, ensuring any actions coming out of this are completed in a timely fashion.
• Acting as an effective escalation point for the CI Team in the event of any blockers or uncertainty around appropriate solutions.
• Understanding and compliance with FCA, money laundering, DPA and HMRC regulations, both
  personally and the wider team.

What we're looking for

• Communicates in a professional and positive manner within Diligenta and with customers and clients, verbally and in writing, using plain English and avoiding the use of jargon.
• Has the ability to coach, challenge, involve and develop staff.
• Strong analytical and decision making skills, with the ability to solve problems and identify opportunities for improvement.
• Flexible approach to work / activities to ensure that deliverables are met.
• Calm and measured when dealing with difficulties, problems and challenges.
• Delivery focused and results orientated, able to effectively prioritise and execute tasks.
• Proven relevant experience in Financial Services and Outsourcing.
• Hands on experience of leading and managing teams
• in a medium sized Customer Services Operation
• Sound technical and product knowledge from a Financial Services organisation, enabling the review of Impact Assessments to ensure appropriate solutions are being proposed.
• Experience of performance managing teams in a commercial environment.
• Understands and operates within the required regulatory environment.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Corporate Incidents Analyst

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

An exciting opportunity has a risen for an Incident Analyst to join the Corporate Incidents Team at Diligenta.

In this position, you will play a crucial role in reviewing and resolving corporate incidents for our client. You will be responsible for investigating and analysing the root cause and planning the actions required to rectify the issue, either independently or with relevant parties.

If you are a naturally analytical individual, with a good knowledge of Life and Pensions then please apply today!

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Car Allowance
• Private Healthcare
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits.

What you'll be doing

• Coordinating communication among internal stakeholders, policyholders, advisors, and external clients, and organize meetings as needed.
• Overseeing the entire incident process, including investigation, analysis, planning, fixing root causes, and remediation for customers.
• Handling regulatory reports and identify any breaches promptly.
• Maintain inaccurate system records and update them as necessary.
• Analysing data effectively and assess the impact on populations to determine required actions.
• Identify recurring themes during root cause analysis and recommend solutions to internal stakeholders.
• Assist with CI-related changes, from initial request through testing and feedback on Business Requirement Documents.
• Maintain up-to-date knowledge of products, procedures, and systems to effectively manage Corporate Incidents.

What we're looking for

• Strong knowledge of Life and/or Pensions products with expert knowledge in at least one area.
• Good working knowledge of BaNCS.
• Ability to learn and effectively navigate multiple computer systems and interrogate system specifications.
• Excellent working knowledge of computer packages such as Microsoft Word, Excel, Project.
• Strong analytical skills, ability to make sound logical decisions, understands the impact of key decisions.
• Planning and organisation skills, ability to manage own workload effectively and plan and organise activities required for CI resolution.
• Strong customer focus with excellent written and verbal communication skills.
• Ability to work effectively under pressure

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Working hours: 40 hours per week
Interview date: To be confirmed.
We are seeking a committed and passionate person to join our devoted care team at our Care Home – Davidson House as a Business and Facilities Manager.
At Davidson House, we recognise that everyone is at a different stage of their care journey. That’s why we work with each resident – and their friends and family – to draw up an individualised care plan that best meets their particular needs.
Our mix of private and shared spaces affords our residents plenty of opportunities to socialise and take part in activities, while also providing privacy and easy accessibility.
Our facilities include:

Thirty-two ground floor ensuites
Eight 1st floor ensuites, accessible by lift
A main lounge, and a number of private lounges
Two dining rooms
Two courtyards
A large garden on the side of the building
Laundry facilities

Key Responsibilities:
The role of Business and Facilities Manager will be to help each resident enjoy the highest possible quality of life, surrounded by love, friendship and support within a Christian environment. Ensure that the Home delivers excellent administration in relation to residents and Salvation Army policies and procedures and provide leadership to the Catering and Housekeeping Staff.
The successful candidate(s) will be able to demonstrate:

Experience in administration including financial administration
Experience in facilities management
Experience in constructive relationships with a wide range of people
A high standard of numeracy and literacy
Good people leadership skills
Able to use computers for document creation and analysis specifically spreadsheets, word processors and emails
Social care with Older People
Contributing to people development and learning.
Health and Safety
Administrative qualification at QCF Framework level 3 & Management or Leadership training or would be willing to work towards

In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK, health assessment and PVG Disclosure
Please note that any employees currently working at The Salvation Army who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.