Total 21 Manager level Sales / Marketing job vacancies in Exeter, Devon, EX2 8NY

Commercial Vehicle Sales Manager (Simply Vans) | Exeter | Full Time | OTE £45k+ per annum

Why Day's Rental

As one of the leading vehicle rental specialists in the UK, there has never been a more exciting time to join our team of customer focused professionals. With an expanding national network of locations, and fleet size of over 10,000 vehicles, our success is carried squarely on the shoulders of the people we employ.

A subsidiary of the family run CEM Day Motor Group, Day's Rental was established in 1956 and is proud to uphold the principles and high standards embedded throughout the Group.

Award winning service, delivered by great people and made possible by the investment and trust we place in all our workforce, makes Day's Rental a great place to build a career on the motor industry.

Are you the right person for the job?

• The successful applicant will have a proven and successful record in commercial vehicle sales.
• Be capable of leading a sales team to achieve agreed targets
• Have excellent communication skills, both face to face and written
• Will be FCA authorised
• Be computer literate
• Have held a full UK driving licence for a minimum period of 12 months
• Be eligible to work in the UK

What will your role as a Commercial Vehicle Sales Manager look like?

• Report to the General Manager and leading a team of vehicle sales executives
• Dealing with customer sales enquiries, allocation of sales leads across the team
• Ensuring vehicle stock selection is balanced, priced correctly and well presented
• Ensuring the team achieves profitability to agreed sales targets
• Motivating and building team spirit

Employee benefits:

• Competitive salary
• 6.2 weeks annual leave, inclusive of bank holidays, based on contracted hours
• Contributory pension scheme *
• Life Assurance (death in service) *
• Staff discounts (vehicles, parts, servicing, vehicle hire, finance)
• Friends and Family discounted leasing
• Free on-site parking
• Cycle to work schemes
• Free and confidential access to BEN, employee assistance helpline available 24/7
• Development opportunities within Days Motor Group

* Eligibility after qualifying period of continuous service

Day's takes great pride in its achievements, attributing its success to the fundamental principles that underpin our Core Values. These values act as the guiding principles for all business interactions, and we firmly believe they are integral to upholding our high standards.

At Day's, we are immensely proud of our longstanding and continuing accreditation as an Investor in People employer, and we value the importance of every member of staff and their contribution to our business.

We believe that there is strength in diversity, and to further this we acknowledge that equality and inclusion are fundamental aspects of human life and a necessity for general wellbeing. At Day's we work continually to ensure that all our premises are welcoming and safe for everyone to be able to be their true self, and that we interact respectfully and collaboratively by showing that we care.

Without exception, we warmly welcome applications from people from all walks of life, who have the required skills and attributes. Should you need any assistance in relation to any aspect of our recruitment process, please don't hesitate to contact us at

Used Car Sales Manager Vacancy - Motor Trade
Location: Exeter
Salary: £45,000 + bonus (OTE £65,000)
Ref: OC18641

We are currently recruiting for an experienced Sales Manager for our clients' main dealer site in the Exeter area.

This is a fantastic opportunity for an established Sales Manager looking to progress and working for an excellent company. We will also looking at Business Managers looking for the step up.

Used Car Sales Manager role:
Working closely with the senior management team; you will managing the Sales Executive team to a strong sales performance on a monthly basis. Driving the sales in the department through processes and training the team to work in a professional manner.
- Making sure the team offer strong customer service, working with the team to maximise sales while promoting a strong profit per unit and working closely with the finance team to secure the best deal for the customer
-Controlling the new car stock to make sure you have the right vehicles for your market area
-Making sure all online adverts are done to company & manufacturer guidelines.

Role Requirements
- Its essential you have experience as a Sales Manager/Business Manager within the motor trade
- Good understanding of both new vehicle sales
- Ideally experienced running a large sales team, highly successfully.
- Must hold a full UK driving licence

Any applications will be 100% confidential and we will only discuss the client upon receiving a copy of your CV. We won't send your CV until we have discussed the role and company with you.

Consultant: Jack Adams - South Team Manager
OC18641
INDSR

Octane Recruitment

Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat; everything from Car Dealerships, HGV companies, Fleet companies, manufacturers & independent sites.

Commercial Vehicle Sales Manager (Simply Vans)| Exeter | Full Time | OTE £45k+ per annum

As one of the leading vehicle rental specialists in the UK, there has never been a more exciting time to join our team of customer-focused professionals. With an expanding national network of locations and a fleet size of over 10,000 vehicles, our success is carried squarely on the shoulders of the people we employ.

A subsidiary of the family-run CEM Day Motor Group, Day’s Rental was established in 1956 and is proud to uphold the principles and high standards embedded throughout the Group. Simply Vans is our used commercial sales arm of the business.

Award-winning service, delivered by great people and made possible by the investment and trust we place in all our workforce, makes Day’s Rental a great place to build a career in the motor industry.

What can you expect in return?

• Pension scheme
• Bonus scheme
• Company vehicle
• Discounted uniform scheme
• Discounted staff rental scheme
• Free staff parking

Are you the right person for the job?

• The successful applicant will have a proven and successful record in commercial vehicle sales.
• Be capable of leading a sales team to achieve agreed targets
• Have excellent communication skills, both face to face and written
• Will be FCA authorised
• Be computer literate
• Have held a full UK driving licence for a minimum period of 12 months
• Be eligible to work in the UK

What will your role as a Commercial Vehicle Sales Manager look like?

• Report to the General Manager and leading a team of vehicle sales executives
• Dealing with customer sales enquiries, allocation of sales leads across the team
• Ensuring vehicle stock selection is balanced, priced correctly and well presented
• Ensuring the team achieves profitability to agreed sales targets
• Motivating and building team spirit

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Your data will be handled in line with GDPR.

Your new company
Working for a smart thinking company looking for a new Sales Manager to help continue their success.
We are looking for a Sales Manager who is responsible for achieving growth and hitting the sales targets by successfully managing a sales team. The role involves developing strategic sales plans, managing key accounts, and ensuring customer satisfaction.The role is full-time office, based in Barnstaple. Monday-Friday standard office hours.
Salary is £42,000 with an OTE of £64,500.

Your new role
Leading from the front and showing staff how the team should perform
Monitoring staff KPIs and deliver weekly/fortnightly figures to the Sales Director
Performance management of team
Weekly sales meeting to discuss key prospects and sales for that week
Tracking in CRM that all leads are followed up
Attend and participate in regular meetings such as 1:1, sales meetings, meetings with Sales MD, monthly directors' meetings, sales and marketing meetings, appraisals, reviews.
Make recommendations for growth opportunities
Developing the sales team.

What you'll need to succeed
Be an enthusiastic and driven sales professional with team leader experienceBe able to understand wider strategic business objectives and have successful experience working with accounts.Possess a deep understanding and proficiency in value-based selling techniques and have knowledge and usage of sales systems.Demonstrate exceptional communication skills with the ability to adapt an approach to suit the audience and circumstances.
What you'll get in return
Excellent base salary
Commission scheme
Pension Scheme
Company Social Events
Free parking
Company sick pay

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

What skills and experience we're looking for

We are seeking a Head of Computing & Business to lead both teaching and learning and the curriculum within the department alongside teaching across computing and business in KS3 & KS4 from January 2025. Business GCSE has recently been added to our curriculum offer in September 2024.

The successful candidate will be enthusiastic about teaching and have a passion for the subject; they will have experience of developing the quality of teaching and learning as well as curriculum planning. We are interested to hear from professionals that have the ability to make an impact in the classroom and beyond, a track record of high quality outcomes in the classroom and for someone who has a commitment to students of all abilities in our comprehensive secondary school.

For more details baout this role, please see the full job description.

What the school offers its staff

Park is a part of the Tarka Learning Partnership (TLP)—which currently consists of Park, five feeder primary schools and a SCITT. The MAT supports Park and ensures academic rigour, collaboration and the further development of teaching and learning. The school also belongs to NORDAB (North Devon Academic Board), an association that covers North Devon providing supportive mechanisms between partner schools for staff training, developing and sharing ideas.

More recently the school has joined The National College and the South West Institute for Teaching (SWIFT), two great providers of CPD. The governors are keen for the school to form strategic alliances with appropriate bodies to ensure school development.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Sales Manager | Earning potential circa £70-80K | Hybrid Vehicle | Up to 27 days holiday + BH! |

Join an incredible UK based company that employs around 200 - 300 people nationally and specialises in specialist machinery sales in industrial environments. Be a key member of a thriving sales team working closely with the Regional Sales Manager, working towards making a difference.

Benefits for the Sales Manager

• £70K+ Package. (Circa £40,000 basic salary).
  
• Company hybrid vehicle + Fuel card
  
• Company Health / Wellbeing Benefits package.
  
• Discount Schemes
  
• Death in service
  
• Pension scheme.
  
• Up to 27 days holiday + bank holiday!
  
• Internal progression opportunities!
  
• + much more!
  

  The Role of Sales Manager

  • As the Sales Manager, you'll be required to build the company brand in the South West area.
    
  • Create and develop relationships with new & existing clients.
    
  • Gain a clear understanding of customers business and their requirements
    
  • Arrange presentations, proposals, and negotiations.
    
  • Gain a sound understanding of the products sold
    
  • Making and taking sales meetings to introduce your product as well as building a customer portfolio and managing these on-going relationships.
    
  • The main areas of travel would be in & around the South West area.
    

    To be successful in this role you may have previous experience as an Account Manager, Sales Representative, Sales Manager, Sales Executive, Sales Director, Key Account Manager, Major Account Manager, Business Development Manager, Senior Sales, or related sales roles. You may have also worked as a Sales Manager in one the following industries: Ground care, Construction Plant, Agricultural, Material Handling, Forklift Sales (any related Forklift / Industrial sector) Machinery Sales, Machinery Hire, Warehouse Solutions, Racking, Attachment suppliers or sold into these industries.

    At PATH Recruitment, we are committed to fostering a diverse and inclusive workplace where everyone feels respected, valued, and empowered. We welcome applications from individuals of all backgrounds, experiences, and perspectives. We are dedicated to promoting equality and opportunity in our recruitment process.

    Hit the APPLY button NOW to be considered for this Sales Manager position. Alternatively, contact Dario via dario.matteucci@pathrecruitment.com

What skills and experience we're looking for

We are seeking an exceptional leader to join our school as Head of Business with Work Experience to bring outstanding practice to the foundations that have been established in the department already. We are looking for a person who can drive improvement through teamwork and have high expectations for all students while also staying true to our core values of kindness, empathy and a sense of humour.

What the school offers its staff

Lipson is the highest performing non-selective school in Plymouth. We are hugely ambitious and are striving to establish ourselves as one of the very best schools in the region. However, everything we do is underpinned by a culture where relationships are key and kindness is fundamental.

We are looking for candidates who, regardless of where they are in their career, will be able to demonstrate unwavering commitment to raising progress and standards and like us, believe that social disadvantage is no barrier to achievement and that every student can share in the joy of education and attainment. We will consider applicants with any level of experience as most importantly we require candidates who possess integrity, moral purpose and who are learners themselves. A relocation package will be available for the right candidate.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Senior Pricing Analyst

The Opportunity:

As the Pricing Manager of this global organising, you will take responsibility for the pricing strategies for 55,000 product lines which are sold worldwide. You will analyse and report on the results of pricing decisions in direct relation to sales using their inhouse business intelligence tool. There will also be some management responsibilities so this role would suit a Senior Pricing Analyst looking for that level of role, or a Pricing Manager seeking a responsible, global role in a fabulous organisation.

The Opportunity:

- Analyse cost price movements and new price/volume opportunities and communicate these to markets across the globe.
- Understanding the impact of pricing on DVP and perform financial evaluation to assess pricing action effectiveness.
- Take ownership of the selling price / DVP per market, vs budget.
- Maintain and regularly update a pricing history database.
- Manage the function of the department and oversee a small team.

You’ll be able to offer:

- Proven experience at a senior level of financial analysis. Experience of Strategic Price Scenario Modelling.
- Strategic thinker with strong business analytic skills sets including strong Excel and data modelling skills.
- Strong Transactional SQL skills.
- Excellent communication (written and oral) and be comfortable presenting to senior management.
- Degree or equivalent qualified Preferably in a financial / statistical related subject.

Company Benefits:

- 25 days paid annual leave + bank holidays
- Company Pension Plan (Salary Sacrifice) - Employer contributions of 6% (with min of 3% employee contributions)
- Life assurance cover 2 x basic salary (rising to 3 x basic salary for company pension scheme members)

- Employee Assistance Programme

- 24/7 Virtual GP
- Will writing – free service through YuLife

- Bupa Critical Illness Plan (80% subsidised by the Company)*
- Company profit share scheme (only for non-bonus related contracts), following 2 years service

Working Hours:
9-5.15 Monday to Friday – Hybrid working available, currently 2 days in the office, 3 from home if required.

Proud member of the Disability Confident employer scheme

Used Car Sales Manager Vacancy - Motor Trade
Location: Exeter
Salary: £45,000 + bonus (OTE £65,000)
Ref: OC18641

We are currently recruiting for an experienced Sales Manager for our clients' main dealer site in the Exeter area.

This is a fantastic opportunity for an established Sales Manager looking to progress and working for an excellent company. We will also looking at Business Managers looking for the step up.

Used Car Sales Manager role:
Working closely with the senior management team; you will managing the Sales Executive team to a strong sales performance on a monthly basis. Driving the sales in the department through processes and training the team to work in a professional manner.
- Making sure the team offer strong customer service, working with the team to maximise sales while promoting a strong profit per unit and working closely with the finance team to secure the best deal for the customer
-Controlling the new car stock to make sure you have the right vehicles for your market area
-Making sure all online adverts are done to company & manufacturer guidelines.

Role Requirements
- Its essential you have experience as a Sales Manager/Business Manager within the motor trade
- Good understanding of both new vehicle sales
- Ideally experienced running a large sales team, highly successfully.
- Must hold a full UK driving licence

Any applications will be 100% confidential and we will only discuss the client upon receiving a copy of your CV. We won't send your CV until we have discussed the role and company with you.

Consultant: Jack Adams - South Team Manager
OC18641
INDSR

Octane Recruitment

Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat; everything from Car Dealerships, HGV companies, Fleet companies, manufacturers & independent sites.

Are you an experienced sales professional looking for a new opportunity selling in to the leisure and travel sector? Our client, a leading manufacturer of games and toys, is seeking a talented Account Manager to join their team. This hybrid role offers the chance to work with a dynamic company and make a significant impact in the leisure industry.

The Role:
As an Account Manager, you will:

• Manage and develop business relationships with clients in the leisure and travel sector.
• Sell activity-style games to holiday parks, travel companies, and leisure venues.
• Identify new business opportunities and drive sales growth.

The Candidate:
The ideal Account Manager will:

• Have experience selling to the leisure sector, including holiday parks, travel companies, and leisure venues.
• Possess strong account management and business development skills.
• Be self-motivated and able to work independently in a hybrid role.
• Show a track record of achieving sales targets and driving revenue growth.

Our client is a well-established manufacturer of toys and games, renowned for their high-quality products and innovative designs. They are committed to delivering exceptional value to their customers and fostering a positive work environment for their employees.

If you are an experienced sales professional with a background in the leisure sector, this Account Manager role could be the perfect fit for you. Apply now to join a leading company in the industry and take the next step in your career.

Candidates with experience in roles such as Sales Manager, Business Development Manager, Client Relationship Manager, Territory Manager, or Sales Executive in the leisure sector may also be interested in this Account Manager position. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Job Title: Business Manager - Car Dealership

Location: Exeter

Salary: £30,000 Basic + Commission (OTE 50,000+) + Company Car

We have a new vacancy for a Business Manager for my clients main dealership in Exeter. Fantastic opportunity for a Business Manager to join a high performing sales team. This role suits a Business Manager looking for a long-term role.

Business Manager Responsibilities:

• Working closely with the Sales Executives and Sales Manager you will need to show a strong F&I knowledge to aid the department.
• Selling finance, insurance products and additional products
• Working within a the FCA regulations and company guidelines
• Matching customers needs to the relevant finance sources.

Business Manager Requirements:

• The ideal candidate will be FCA accredited or be prepared to become accredited and must have passed or be prepared to pass a Specialist Automotive Finance expert test. (SAF Test)
• Ideally you will be an experienced Business Manager or Retail Manager.
• Must have experience with stacking finance deals.
• Would look at someone who is an experienced Sales Executive looking to progress.

Consultant - Beatrice Dickinson
Ref: OC18128
INDSE

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Car Sales Executive, Trainee Car Sales Executive, Commercial Sales Executive, Sales Experts, Business Manager, Transaction Manager, Sales Controller, Sales Manager, General Sales Manager, Fleet Sales Executives, BDM, Business Development Manager, Sales Administrator.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Job Title: Business Manager - Car Dealership

Location: Exeter

Salary: £30,000 Basic + Commission (OTE 50,000+) + Company Car

We have a new vacancy for a Business Manager for my clients main dealership in Exeter. Fantastic opportunity for a Business Manager to join a high performing sales team. This role suits a Business Manager looking for a long-term role.

Business Manager Responsibilities:

• Working closely with the Sales Executives and Sales Manager you will need to show a strong F&I knowledge to aid the department.
• Selling finance, insurance products and additional products
• Working within a the FCA regulations and company guidelines
• Matching customers needs to the relevant finance sources.

Business Manager Requirements:

• The ideal candidate will be FCA accredited or be prepared to become accredited and must have passed or be prepared to pass a Specialist Automotive Finance expert test. (SAF Test)
• Ideally you will be an experienced Business Manager or Retail Manager.
• Must have experience with stacking finance deals.
• Would look at someone who is an experienced Sales Executive looking to progress.

Consultant - Beatrice Dickinson
Ref: OC18128
INDSE

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Car Sales Executive, Trainee Car Sales Executive, Commercial Sales Executive, Sales Experts, Business Manager, Transaction Manager, Sales Controller, Sales Manager, General Sales Manager, Fleet Sales Executives, BDM, Business Development Manager, Sales Administrator.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

As a Business Support Manager, the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the North East region.

In particular the postholder will:

• Provide efficient and effective support to the Regional Director, including the drafting of briefings, reports and correspondence.



• Support key corporate meetings

• Lead on corporate projects and governance as required

• Support key programmes of work as agreed with the Head of Strategy and Transformation to ensure that these are delivered effectively.



• Support Matrix working effectively.

• Provide high quality project, service, initiative and administrative support including information and analysis.



• Undertake reporting and analysis of information to support delivery
• The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Project Management



• Contribute to performance improvement, taking a lead for identified areas.



• Provide coordination of and participate in relevant working groups and provide project advice, expertise and support where requested.



• Provide relevant and timely specialist advice and guidance on own portfolio.



• Work with members of the Team to investigate the causes of any variance from plan and proactively contribute to the implementation of solutions.


• Management of a risk and issues tracking mechanism and the resolution and escalation processes

Key Working Relationships

• The post holder will be required to maintain constructive relationships with a broad range of stakeholders.

• Participate in relevant working groups/projects, services and initiatives to provide, information and analytical advice and expertise.



• Develop and implement data collection systems that will provide accurate and timely data.



• Present information and issues, explaining highly complex issues, to a wide range of stakeholders.



Please see attached JD for full responsibilities of this role.


This advert closes on Tuesday 16 Jul 2024

Proud member of the Disability Confident employer scheme

Project Management Contribute to performance improvement, taking a lead for identified areas. Provide coordination of and participate in relevant working groups and provide project advice, expertise and support where requested. Provide relevant and timely specialist advice and guidance on own portfolio. Work with members of the Team to investigate the causes of any variance from plan and proactively contribute to the implementation of solutions. Management of a risk and issues tracking mechanism and the resolution and escalation processes Key Working Relationships The post holder will be required to maintain constructive relationships with a broad range of stakeholders. Participate in relevant working groups/projects, services and initiatives to provide, information and analytical advice and expertise. Develop and implement data collection systems that will provide accurate and timely data. Present information and issues, explaining highly complex issues, to a wide range of stakeholders. Please see attached JD for full responsibilities of this role.

The Head of Business Innovation & Customer Experience is a key member of the Directorate Leadership Team. They will have responsibility forleading, overseeing and driving the delivery of NHSBSA Business Innovation Lab, the Customer Experience Strategy and framework as well as supporting both internal and external programmes of work. Benefits identification and performance reporting these activities to the Board andLeadership Team on is also a key part of the role. The Head of Business Innovation and Customer Experience will role model and activelyparticipate in achieving the NHSBSA purpose and goals through the development of an organisational and directorate culture that is open andempowers innovation and champions on-going service development and performance improvement. Working for the Executive Director of Strategy, Performance, Business Development & Growth, the post holder is responsible for leading anddelivering a number of activities across the NHSBSA. Ensuring that NHSBSA and wider stakeholders understand corporate priorities and activities associated with innovation, customer experience and programmes of work is critical, therefore the ability to communicate and engage across the wider system is critical. This role will ensure that the NHSBSA remains alert to market innovation, client, commissioner and customer experience changes which in turn inform the business and strategy so that the NHSBSA remains competitive, identifies market change and positions the NHSBSA for future business successes. The post holder will also need to develop relationships with partner organisations ensuring they are aligned with corporate goals and objectives. They will need to lead and oversee cross NHSBSA innovation and customer experience activities in national and surrounding geographic regions in order to achieve aims and objectives set for the business. They will also support and provide team expertise to ensure development of our strategic ambitions are commercially viable, customer driven, adds value to the wider health system and are delivered on time and within budget. In this role, you are accountable for: 1. Ensuring the Business Innovation and Customer Experience of the organisation is managed and reported on in order to achieve its vision and contribute to the development of the organisations strategic and annual business plans. 2. Acting as a senior manager of the directorate and wider business, work within the corporate governance framework and demonstrate the values and capabilities of the organisation and ensuring that the NHSBSA meets its statutory and legislative obligations. 3. As a senior member of the directorate and wider business play an active and collaborative role in the effective management and achievement of the goals of the NHS Business Services Authority, recognising the significant impact that the NHSBSAs activities has on many people and services within the NHS. 4. Developing and implementing appropriate strategies and methodologies to actively manage the reputation of NHSBSA with all key stakeholders. 5. Act up for the Executive Director of Strategy, Performance, Business Development & Growth as required. 6. Working as part of the Directorate Senior Management Team, particularly in terms of accountability for delivery of the NHSBSA Business Innovation and Customer Experience strategy and deliverables. 7. Working collaboratively with business leaders and their teams to identify and analyse strategic initiatives, develop actionable strategic plans, and drive execution against plans. 8. Proactively build effective working relationships across the NHSBSA and with key stakeholders and other key players in the wider system in order to promote best practice, develop business relationships and input into strategic initiatives. 9. Building an internal and strong external image for the NHSBSA and take opportunities to enhance the profile and promote the reputation of the NHSBSA and its services. 10. Building professional and industry national and global networks. 11. Working with the Executive Director and wider Leadership team ensure we understand, develop and maximise all strategic partnerships 12. Leading the development of a NHSBSA Business Innovation Lab, identifying resources, ensuring business strategy and customerexperience is informed and supported with innovative solutions supporting strategy identification and implementation 13. Managing and evaluate portfolio data and innovation pipeline to assist with strategic and tactical decision-making go/no go on business opportunities 14. Researching, identify, analyse new areas of innovation appropriate to NHSBSA. Contribute and influence strategic direction for senior leadership using informal and formal communication. 15. Leading, directing and managing innovation team and activities across the NHSBSA to include cross functional programmes and projects of various size, complexity and concurrently, developing a high performance and delivery environment 16. As Head of Business Innovation drive and influence change and new processes across the NHSBSA and partners as appropriate 17. As Head of Customer Experience, drive and influence change and new processes across the NHSBSA and partners as appropriate 18. Leading and demonstrating a strong customer driven culture that is evidence-based approach to unlock new insights that drive and create customer and business value. 19. Leading the coordination and development of the customer strategy and plans in relation to NHSBSA Strategy and Performance that results in improved performance and customer expectation. 20. Designing and demonstrating solutions for customer innovation and experience ensuring all customer experience activities are evaluated and aligned 21. Ensuring all teams conduct innovation and customer experience insights to inform NHSBSA developments fulfil expectations 22. Leading all cross-functional activities ensuring they represent all internal customers and collaborate with leaders and colleagues on allocation of the right resources across projects and programmes of work. 23. Working with across the Directorate team and wider business act as a driving force behind critical strategic, organisational operational initiatives. 24. Leading in the development of the Strategy, Performance and Business Plan process and plans across the NHSBSA and if appropriate with key stakeholders, taking specific responsibility for Business Innovation & Customer Experience 25. As part of the Directorate SMT identify and develop opportunities for the directorate, across NHSBSA multiple business directorates. To include but not limited to the creation of new ways of working, development of a new business venture, such as a joint venture, equity alliance, acquisition, etc. 26. Ensuring all supporting NHSBSA innovation, programmes and customer experience strategies and plans have clear benefits and performance metrics and delivery of are reported to the Leadership Team and Board. 27. Ensuring all NHSBSA services and solutions are reported on considering Client, Commissioner and user expectations. 28. Providing leadership on NHSBSA strategy and performance and manage allocated business strategy/performance programmes and activities, ensuring that these are delivered on time and budget and meet the pre-agreed criteria/benefits for success. 29. Identifying opportunities through strategy and performance, for continuous improvement, operational economies and financial savings which can be re-directed to frontline NHS services. 30. Responsibility for line management including 121s. appraisals, training, sickness, holidays etc. 31. Responsibility effectively manage financial budgets in accordance with NHSBSAs policies, financial regulations and legislative requirements. #LI-Hybrid