Total 476 purchasing lead job vacancies in Quality Assurance / Control category in The United States of America

We are looking for a Test Management Lead for our SG IT team who will be responsible for ensuring the IT QA and test goals of assigned projects can be achieved on time.

The Test Management lead will be supporting our client on testing such as Integration Testing, System Testing, Functional Testing, Smoke Testing, Regression Testing, UAT testing, database testing and others.

Job description as per following:

• Work with Product team, Business consultants and development team to define acceptance criteria and the definition of done in relation to IT QA and test management

• Writing and executing manual test cases and checks and reporting back to the team

• Writing and executing automated test cases and checks and reporting back to the team as applicable

• Measuring and reporting test coverage across all the applicable coverage dimensions

• Ensuring proper use of the testing standards and tools, propose new solutions

• Reporting defects and working with the team to resolve them

• Working experience with Agile testing tools

• Working and managing 3rd party QA teams

Other requirement:

• QA/tester with ERP or legacy systems. 8 to 10 year experience, and have worked with few end to end QA cycles.

• Bachelor’s degree holder, preferably IT- based

• Business oriented, able to understand company’s business, or experienced with retail Supply Chain or Logistic.

• Experienced writing test cases for Manual testing

• Communication skills, able to communicate easily with the product team, testing team and development team

• Advanced Microsoft Office (especially Excel, Visio and Project) and other BPM Software skills

• Good organisation, interpersonal skills and communication skills

• Self-motivated, analytical-mind and excellent problem-solving skills

• Serves as a team leader for a quality assurance team, assigning work, providing feedback, checking progress, arranging training for team members, and providing input to supervisor.
• Reviews contracts to identify specification requirements needed from contractors.
• Communicates with contractors to ensure contractual compliance of contractor processes.
• Assesses contractor/subcontractor/vendor quality assurance controls; then adjusts product audits.
• Creates risk management program to mitigate the Governments risk by analyzing data/contractual requirements, preparing surveillance plans, and addressing specific customer/organizational requirements.
• Evaluates supplier quality systems using data validation, post-award first article meetings, and supplier’s test reports, then recommends dis/approval to contracting officers.
• Evaluates supplier’s responses to quality issues and requests corrections. Retains relevant data, correspondence, audits, etc.

Starting at $89,515 Per Year (GS 12)

• Serves as a team leader for a quality assurance team, assigning work, providing feedback, checking progress, arranging training for team members, and providing input to supervisor.
• Reviews contracts to identify specification requirements needed from contractors.
• Communicates with contractors to ensure contractual compliance of contractor processes.
• Assesses contractor/subcontractor/vendor quality assurance controls; then adjusts product audits.
• Creates risk management program to mitigate the Governments risk by analyzing data/contractual requirements, preparing surveillance plans, and addressing specific customer/Organizational requirements.
• Evaluates supplier quality systems using data validation, post-award first article meetings, and suppliers test reports, then recommends dis/approval to contracting officers.
• Evaluates suppliers responses to quality issues and requests corrections.
• Retains relevant data, correspondence, audits, etc.

Starting at $86,962 Per Year (GS 12)

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

This is a for a year contract subject to renew.

Responsibilities

· Assure sites are properly stocked with test tools. And test tools are periodically calibrated per AT standards.

· Participate in the Factory Acceptance Testing in the lab and preparation of FAT plan.

· Lead site commissioning activities of radio-based train control systems, including Functional tests and System Acceptance Test (SAT) and System Integration Test (SIT) and ensure that all interfaces to the signalling system are appropriately tested.

· Lead test and commissioning of the On-Board, Wayside, and Radio system system

· Liaise with Engineering / supplier for any design changes and modifications necessary subject to test results

· Record, report, and endorse test results when appropriate.

· Ensuring that testing activities are carried out in timely, logical and cost effective manners.

· Work with Engineering team for the evolution of drawings (ie. mark-up, change order, and transmittals) until the as-build stage.

· Develop productive relationships with client’s teams to ensure successful handover and post-implementation operation of projects.

· Plan and schedule site ITC activities in accordance to the rolling programme, that align with the master programme

· Produce red correction based on the released drawings and correct and rectify failures occurs during T&C phase.

· Raise NCR(None Confirmity) / MNCR (Material None Confirmty) / Fault report during fault found.

· Consolidate / track the following; records, software, hardwares, field changes.

· Implement field change orders

· Prepare installation and test and commissioning procedures / method statement for the communication-based train control system

· Verify the quality of installation works and raise concern if there is a quality issue.

· Troubleshooting, analysis in case of any issues encountered.

· Able to have a good collaboration with the vehicle testers and wayside testers during interface testing.

· Lead / Support the department for the payment milestones related to the test and commissioning

Requirements

·Bachelor’s degree in engineering or related field.

·Minimum 3 years of relevant experience.

QA Lead

Salary: Up to £30,000 Depending on experience

FT- 35 hours
Hybrid (Ashford or Crawley site depending on your location)

Our STG Operations team is seeking a QA lead, to be responsible for monitoring all customer journey channels, so that we can assess and record the experience we are providing on a case-by-case basis. Whilst ensuring clear, honest feedback is available for our colleagues in the contact center.

Our Ideal candidate will drive call quality within Operations by monitoring a volume of calls, emails and processed bookings, scoring both the soft skills displayed during the conversation but also the accuracy of the output in Tigerbay.

The QA Lead will work regularly with Regional Managers, Operations Managers and Business Trainers, to ensure that stakeholders are aligned in our pursuit of customer excellence.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

As our QA Lead, you will be accountable for the following tasks:

• Identification and monitoring of a set volume of calls per Operational staff member in a reporting period.

• Providing an assessment score with supporting commentary – Collating scores in a database and distributing regular reports

• Calibrating the monitoring scores provided by our Regional and Ops Managers. (Ensuring consistency)

• Completing highly confidential investigations and writing summary reports

• Identification and distribution of calls for Senior Leadership to listen to

• Having a strong knowledge of processes and products to ensure you take ownership when monitoring calls and avoid unnecessary escalation

• Operating in a ‘continuous improvement’ culture, working with other leaders through Ops and L&D to not just provide scores but help improve performance

• Proactively reporting any pertinent information through line management

• Recording the source reason/purpose for the call from the customer viewpoint, to help drive overall improvement in service

The Ideal Candidate

• Able to articulate ideas clearly and effectively through both spoken and written channels.
• Meticulous in handling tasks, ensuring accuracy and precision.
• Ability to interpret data to recognise call trends and take action.
• Highly vigilant and inquisitive, able to identify and act upon potential risk items without support or guidance.
• Dependable and discreet, able to be entrusted with sensitive information.
• Skilled in organising and managing administrative processes efficiently.
• Capable of maintaining productivity and quality even in fast-paced environments.
• A desire to investigate and enquire where others may not, the ability to identify and follow through on gut instinct.
• Experienced in Report Writing and being accountable for regular submission of data and commentary.
• Strong capability with Excel and PowerPoint.
• Experienced using call recording platforms and an understanding of how to best identify and select calls.
• Experience in Customer Service or Contact Centre environments.
• Proven ability to work toward and surpass performance goals.
• Familiarity with travel industry practices, trends, and customer expectations is preferred.
• Experienced in PowerBI and/or Zoho Analytics is beneficial but not required.

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote

Responsibilities:

• A warranty lead is a hands-on person, who should have done post go-live support before, managing the defect fixing by a dedicated dev team, test team and analyst, focusing on defect triage, ability to communicat with the 3PP.
• This was a complex SI delivery, we need someone who can both technically manage the teams, and also with strong client-facing skills, able to produce clear reports and status updates, with the ability to explain complex technical issues to non-technical stakeholders.
• Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality for Post Go-Live Support.

Requirements:

• Technical understanding of production support of a CRM project with Salesforce and CloudSense, integration layer, order management and billing.
• ITIL and IT Service Management background
• Defect triaging and issue management
• Experience with reporting the production status, SLA and KPIs in a telco project.
• Should be able to manage the prioritization and planning of a team of support developers and testers.

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at saghana.sithara@adecco.com
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

EDF Energy is a core part of the EDF Group, one of the largest energy companies in Europe with key business operations in the UK, France, Italy and Belgium. We're the UK’s largest producer of low-carbon electricity, the biggest supplier of electricity by volume in Great Britain, the largest supplier to British businesses and we employ more than 13,000 people. We operate nuclear, coal and gas power stations, wind farms, and combined heat & power plants. We have a focus on safe, dependable energy generation and an ethos of service excellence. We are playing a leading role in new nuclear build in the UK to secure a bright future for the combined business and its employees.
Aztec West, Bristol, Satellite Delivery Centre, Bridgwater, Hybrid 1 / 2 days working from home, with occasional travel to other sites.
Are you a dynamic leader who motivates teams to achieve results? Can you solve complex challenges, analyse data for informed decisions, and manage multiple priorities effectively?Do you balance empathy with assertiveness to foster strong relationships while driving process improvements?
If so, join EDF as the Supplier Quality Delivery Lead and make a meaningful impact!

The OpportunityAs the Supplier Quality Delivery Lead (SQDL), you are accountable for enhancing supply chain quality performance for Hinkley Point C (HPC) & Sizewell C (SZC) projects. You’ll oversee and coordinate Supplier Development activities, manage a team of Supplier Development Leads, and assess development support requests, ensuring timely and high-quality delivery of improvement projects.
Pay, benefits and culture
Alongside a starting salary range from £75,000, depending on experience, and a market-leading pension scheme, your package will include a range of benefits, from the big and formal to the small and personal.
We’re talking about everything from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans.
At EDF UK, we embrace flexibility while recognising that everyone's working needs are different. Whether you're in our office spaces, on site, or working remotely, we promote an environment that supports collaboration, connection, and comfort. No matter where you are, our priority is to make sure you feel safe, valued, and celebrated.
Here, we do right by each other and everyone’s welcome. We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.
We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments.
We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That’s why we support you to pursue a career that’s unique to you. Because success is personal.
What you’ll be doing
As the Supplier Quality Delivery Lead (SQDL), you are accountable for delivering supplier quality improvements on behalf of the Quality Delivery Managers (QDMs). You maintain a prioritized plan for Supplier Quality Development activities, coordinating multi-disciplinary resources to meet HPC requirements. You manage Supplier Development Leads (SDLs), ensuring they have the necessary skills and experience, while also supporting and coaching them. Building strong relationships with senior HPC teams allows you to influence improvement activities and promote continuous enhancement.
You collect and analyse supplier performance data to validate development requests and consolidate learnings from improvement plans. Additionally, you manage the budget for quality improvement projects and oversee the creation of Supplier Quality Delivery Charters to ensure timely and effective project delivery.
Who you are
In this role, you will need a continuous improvement mindset, with expertise in techniques like 8D, PDCA, root cause analysis, Kaizen, and process mapping. You must possess strong influencing skills and the ability to build effective relationships with stakeholders while supporting practical solutions. Proactivity, flexibility, and strong organizational and communication skills are essential, along with data analysis and project delivery focus.
You will have leadership experience managing multi-disciplinary teams and a background in business improvement in manufacturing. Desirable qualifications include Lean Six Sigma accreditation and nuclear sector knowledge. Key competencies include inspiration, integrity, impact, and involvement to achieve results and motivate others.
If this sounds like you then we’d love to hear from you!
Closing date for applications: 10th November 2024
Success is personal. It’s your journey, powered by us. Join us and we’ll help Britain achieve Net Zero, together.
#HinkleyPointCJobs #LI-Hybrid #DestinationNuclear #EDFNuclearJobs

The post holder will be expected to take a key role in the management of information that supports Quality Performance and priorities by attending and actively taking part in key strategic meetings, leading on information aspects and will therefore need to have experience of and be fully aware of the business of Quality Performance including the various streams of work that make up this area. Deliver high quality information to support the needs of the Quality Division. To develop a performance framework for activity reporting, which meets the needs of the various streams within this area. Extract data from relevant clinical/database systems and local reporting systems, to produce reports for internal use and external partner organisations. Raise awareness and promote the use of existing and new Business Intelligence Products (Qlik) to CHFT users so that there is an increased awareness of what tools are available to improve self sufficiency. Provide intelligence on Quality performance/priorities, interpreting highly complex reporting requirements, and as required apply national policy relating to performance and apply to the development of new or existing Business Intelligence products (Qlik/KP+) Lead the development of Digital Dashboards (e.g KP+ models) which support Quality Performance including its various workstreams and priorities. To look at how the analysis of information can be made more effective, efficient and insightful through the application of new technologies or skills, e.g. Qlik (KP+) To work with other managers within THIS and elsewhere to ensure consistency of approach in all aspects of work, particularly around data standards, ensuring that activity reporting conforms / is in line with national policy.

We are looking for a Test Management Lead for our SG IT team who will be responsible for ensuring the IT QA and test goals of assigned projects can be achieved on time.

The Test Management lead will be supporting our client on testing such as Integration Testing, System Testing, Functional Testing, Smoke Testing, Regression Testing, UAT testing, database testing and others.

Job description as per following:

• Work with Product team, Business consultants and development team to define acceptance criteria and the definition of done in relation to IT QA and test management

• Writing and executing manual test cases and checks and reporting back to the team

• Writing and executing automated test cases and checks and reporting back to the team as applicable

• Measuring and reporting test coverage across all the applicable coverage dimensions

• Ensuring proper use of the testing standards and tools, propose new solutions

• Reporting defects and working with the team to resolve them

• Working experience with Agile testing tools

• Working and managing 3rd party QA teams

Other requirement:

• QA/tester with ERP or legacy systems. 8 to 10 year experience, and have worked with few end to end QA cycles.

• Bachelor’s degree holder, preferably IT- based

• Business oriented, able to understand company’s business, or experienced with retail Supply Chain or Logistic.

• Experienced writing test cases for Manual testing

• Communication skills, able to communicate easily with the product team, testing team and development team

• Advanced Microsoft Office (especially Excel, Visio and Project) and other BPM Software skills

• Good organisation, interpersonal skills and communication skills

• Self-motivated, analytical-mind and excellent problem-solving skills

Position

In a challenging and multicultural environment, we seek for a Test Lead to join our Core Banking IT department in charge of the development and maintenance of the International Core Banking System of the company. This information system is deployed in 25 business units all around the world. The system has multiple modules to manage reference data, commercial back office functions (payments, remittances, loans, deposits, guarantees, letters of credit …), accounting, management control and credit risk monitoring. The system caters to local regulatory reporting needs and head office reporting, based on a data warehouse.

Main responsibilities

• Be responsible for managing the software quality assurance functions across the internal project engineering team as well as manage QA team, while ensuring the delivery of high-quality products
• Collaborate with team of software quality assurance and automation engineers through an Agile software development lifecycle across various software teams, platforms and products
• Review test strategies, encourage the development of new test strategies, and maintain a continuous improvement environment to improve quality and efficiency
• Relevant experience in leading and coordination of testing activities such as System Testing, System Integration, End to End, Regression and User Acceptance Testing
• Maintain strong communication across departments and divisions to develop needs analysis, requirements, and operational planning
• Demonstrated experience in working with suppliers/vendors, technical team, business and operational teams in supporting and delivering program testing outcomes
• Work with multiple teams (external parties) to align test schedules, test environments, test data and govern across all the phases of testing
• Review test plans, test results, risk analysis and release documentation
• Identify & resolve constraints, dependencies and issues and manage project risks, supporting different teams, chairing & documenting meetings.
• Preparing various documents like UAT, End to End Test scenarios and Test Cases.
• Experience in Agile world is a plus
• Handle the cash management system’s and payment system’s various test phases: regression tests, integration tests, functional tests, E2E tests and test automation
• Good Knowledge and working experience of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Life Cycle.
• Maintain up to date test libraries (test scenarios, test cases)
• Working with SIT & UAT Testing Team, reviewing, testing scenarios, test cases and helping developers and testers in clearing their doubts about the requirements etc.
• Recording defects, utilizing defect tracking tool with priority and severity and alert the management
• Prepare regular reports on test results
• Lead Defect Management related actives
• Knowledge on testing tools XRAY/JIRA

Qualifications and Profile

The position requires a minimum of 10 years of total experience and 5 - 7 years of relevant Test Lead experience with Payment systems and Cash management applications

Functional

• Good knowledge in Payment area like interaction with Clearing, payment file format ISO20022, SEPA and SWIFT. Hands-on experience with such data mapping and testing
• Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels
• Extensive knowledge on various kinds of payment products such as TT, RTGS, LVP, Payroll, Cheque, DD, Cashier Order, Mass & Bulk payments
• Proficient in User Acceptance Testing (UAT), E2E ,Functional & System Integration testing of banking and financial applications
• Experience in following areas is a plus: Retail Banking, Wholesale & Corporate Banking, Corporate commercial Payments, International & Domestic Payments, Payment Hub/Factory, Correspondent Banking, ACH, Real Time Payments, Cash & Liquidity Management, Compliance/AML, FX, Messaging (Swift and ISO)
• Functional testing experience in GPP-SP (Global PayPlus – Service Platform) is mandatory

Other Professional Skills and Mindset

• Work on complex systems and a challenging international work environment
• Knowledge of all phases of IT system development and implementation life cycle and IT Testing life cycle
• Highly analytic and detail oriented in approach with excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.
• Strong analytic skills
• Capable to effectively interact with multiple stakeholders (including technical teams)
• Strives to deliver the solution in the most effective and timely manner
• Proactive with excellent verbal and written communication skills in English
• Team spirit - Like explain and share knowledge
• Hands on and versatile
• As part of an integrated organization across 3 main sites (Paris, SQY, Singapore), be able to forge close relationships with program director, others team leads, architecture functions and quality assurance teams. It could be a limited travel aspect for this role.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to prasant.sirohi@adecco.com to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

Company Overview:

Traveloka is a leading technology company that provides a one-stop travel and lifestyle platform for customers in Southeast Asia. Our platform offers a wide range of travel-related services, including flight and hotel bookings, activities, attractions, and more. With a mission to empower travelers with seamless experiences, we're committed to pushing the boundaries of technology and innovation in the travel industry.

Job Description

The Head of Internal Control is responsible for the overall aspects and activities of the Internal Control over Financial Reporting (ICOFR), operational process, control evaluations, and to drive business process improvements with the objective to ensure Financial Statements’ accuracy, SOX and other relevant regulatory compliance, and to promote effective and efficiency operations.

He or she will work with all the functions in Finance department and is additionally expected to work with other business departmental heads in designing the different types of control in the form of policies and/or procedures, assist in planning and monitor the implementation to ensure the right controls are put in place.

• Accountable for, lead and setup the whole team of internal controls that fits with Traveloka’s products growth.
• Review existing accounting and financial controls and other legal compliance processes in place and make any necessary revisions or additions to ensure Traveloka’s Group SOX ICOFR policy and testing methodology are always up to date.
• Performs analytical review of business process & controls to identify the potential risk, control deficiencies or new initiatives for continuous improvements.
• Suggest and define recommendations to drive improvements in business process and controls, including driving initiatives related to automating controls that are manual in nature to save costs and improve transaction processing in term of speed.
• Coordinate and potentially lead the work relating to remediation of audit deficiencies, to collaborate with other operations and technology team.
• Conducts regular internal testing controls and review to ensure the compliance to the SOX standards.
• Coordinate and oversee the Sarbanes Oxley (SOX) activities related to internal controls documentation and testing and segregation of duties for the overall cycles (e.g., Revenue to Receivables, Marketing activities, Purchase to Pay, Treasury, Taxation, Investment, Financial Statement Closing Process, etc.).
• Ensure the SOX documentations, i.e., Flow Chart, narrative and Risk Control Matrix are up to date.
• Identify and conduct specific training and development needs to fill compliance gaps related to the internal controls to bring the company, a department, or particular employees up to speed on compliance standards.
• Coordinate and lead the implementation of the agreed upon recommendations, related to the area of responsibility, resulting from the audit findings, both internal and external.
• Ensures that the internal control team is staffed with qualified financial personnel capable of understanding the accounting and finance processes and controls, and technological skills of understanding the business processes and systems. Responsible for continued development of these associates and any updates and necessary training in accordance with the regulatory requirements.

Requirements

• Minimum 12 years’ experience in progressive accounting experiences with combination of being an accountant, auditor, internal control, and operations management experiences.
• Public accounting experience (Big 4) is required.
• 7+ years of experiences and knowledges of internal control Sarbanes Oxley (SOX) guidelines, compliances, and processes.
• Demonstrate a broad and good knowledge on generally accepted accounting principles (GAAP), IFRS and local accounting standard (as required).
• Able to dynamically work on managing multiple ends of aspects from accounting, financial, business, and operational to support business growth while able to define and design the key controls in each of the process.
• Ability to translate and bridge the financial and technology concepts to – and to effectively collaborate with – all colleagues and stakeholders who do not necessarily have accounting/finance/technology backgrounds.
• Experience in US listed company and familiar with Asia-based operating company.
• Strong attention to details and thoroughness in all aspects of the accounting/finance standards, process, and financial reporting.
• Excellent communication and relationship building skills with an ability to prioritise, negotiate, and work with a variety of internal and external stakeholders.

It's fun to work in a company where people truly BELIEVE in what they're doing!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Supporting and managing the Directorates risk management processes working alongside other Directorates and Divisions to ensure that completed incident investigations are of a high standard and are managed in a timely manner as required by the Trust. Identifying trends and working with modality teams to develop quality improvement processes to reduce risk and improve quality of care for patients. The post holder will also lead on the Directorate Audit Programme presenting this in a format that that meets QSI (Quality Standard for Imaging) standards, supporting Modality Teams with the development of KPIs (key performance indicators) to ensure that local processes are regularly audited to assess the quality of services. Working closely with the Research and Innovation (R&I) Department to assess feasibility of new trials ensuring all governance checks are complete before authorisation. To manage the research budget liaising with the Divisional Finance Department to ensure spend plans are produced and submitted in a timely manner each year. To lead on providing research and audit evidence as required for QSI external assessments and to support accreditation site visits,

Job summary
We are seeking a qualified professional to spearhead the establishment and supervision of quality management systems in clinical development. This role involves strategic planning and execution of audits, ensuring adherence to GxP (General Accepted Practices) standards, and driving quality assurance initiatives across diverse systems. Your expertise will play a pivotal role in maintaining high-quality standards and compliance within the clinical development domain.

Roles & Responsibilities
• You will be responsible for supporting the strategic development of a global risk-based audit strategy and program for clinical trials. This includes performing and reporting audits of investigator sites, clinical research organizations, and sponsors, conducting quality reviews of protocols and reports, and overseeing external site and vendor audits.
• You will review, evaluate, and approve proposed corrective and preventive action plans (CAPA), develop functional audit plans to check adherence to various regulatory requirements, and devise metrics and dashboards to provide an overview to the management.
• You will be responsible for hosting local and global Health Authority (HA) inspections, including preparation and execution of inspection readiness exercises in clinical development. Additionally, you will review and align on the final Corrective and Preventive Action (CAPA) in response to regulatory inspections.
• Key aspects of your role will include maintaining a database of reported quality issues, running audit metrics, supporting operational teams in root cause analysis for non-compliances, building and maintaining the Quality Management System of Clinical Development, and drafting QA (Quality Assurance) SOPs (Standard Operating Procedures), along with reviewing and providing inputs for functional SOPs.
• You will be responsible for identifying training needs, tracking compliance, managing learning management systems, maintaining vendor management database, and identifying and qualifying vendors for clinical development.
• Your role will also include supporting implementation and continual maintenance of Data Management System (DMS), assisting in the management of controlled documents, and overseeing archive processes, including vendor selection for archival document maintenance.

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

This is a key role that involves maintaining and improving ways of working, operating within a highly complex and regulated environment to administer effective governance and change controls to support our front-line operational teams during periods of change to maintain excellent levels of customer service.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing

• Working directly with the Central Change Team, Client, IT, 3rd party suppliers, Front and Back-office teams, to support the governance, planning and control of operational change projects.
• Assisting in developing the operational change roadmap to ensure that change affecting our operational teams is planned effectively, and that all key milestones, contention, dependencies and risks are identified and documented.
• Leading and coaching direct reports to source data inputs required across a range of areas including change impact assessments, benefits tracking and produce governance reports.
• Working with the key stakeholders to identify and plan necessary resource involvement to successfully deliver change projects, whilst also documenting and reporting potential risks and issues.
• Managing necessary frameworks, processes and documentation to exceed minimum requirements and to protect and report on Service Levels across operations.

What we are looking for

Experience:

• Proven track record of managing projects / programmes.
• Experience of management and motivation of a team
• Knowledge of FCA regulations

Skills:

• Strong interpersonal skills and able to build and maintain relationships.
• Solid understanding of change and governance processes.
• A fast learner who is adept at problem solving and conflict resolution
• Ability to negotiate and influence people to deliver without direct authority.
• Resilient and work well with changing priorities.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!