Total 301 Others level PR / Media / Communications job vacancies in Plymouth, South West England

Important Note:

Successful candidate will be base at Bangsar South office. Please take note that we are expecting to relocate our office location to Cheras Maluri area tentatively by early next year 2025.

Job Responsibilities:

• Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
• To support Contact Centre Department’s administrative tasks raised by Inbound Team.
• Ensure individual KRA and contribute to the Department’s overall KRA.
• Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
• Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
• Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
• To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
• Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
• Proactive in attending to customers' needs & solving their problems.
• Communicate with various departments in order to solve customers’ problem.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday. 
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
• Ability to write well in English & Bahasa Malaysia.
• Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
• Good interpersonal skills.
• Strong analytical skill and able to work under pressure and tight timeline.
• Ability to work in a team environment and have independent in solving problems.

Perks & Benefits

• Central location
• Casual dress code
• Personal leave

• Install, configure, and operate all Department lab Information Technology OD equipment and associated software programs.
• Oversee content, design, and management of the Department Web-based services and sites.
• Work directly with Department staff and other content providers to design pages, organize content for publishing, and make changes to content.
• Manage the Social Media Program, including posting photos, monitoring interactions, and creating interactions.
• Distribute news stories, news clips, photos, jobs, solicitations and other pertinent topics to Facebook, and Twitter followers.
• Serve as the point of contact for all maintenance and service issues to include contracting officer representative (COR) for maintenance service contracts.
• Plan, organize, and execute conferences or other special activities held at the United States Military Academy for the Department.
• Provide support to the faculty assigned to the department in all matters related to travel, transportation, and purchasing.

• Install, configure, and operate all Department lab Information Technology OD equipment and associated software programs.
• Oversee content, design, and management of the Department Web-based services and sites.
• Work directly with Department staff and other content providers to design pages, organize content for publishing, and make changes to content.
• Manage the Social Media Program, including posting photos, monitoring interactions, and creating interactions.
• Distribute news stories, news clips, photos, jobs, solicitations and other pertinent topics to Facebook, and Twitter followers.
• Serve as the point of contact for all maintenance and service issues to include contracting officer representative (COR) for maintenance service contracts.
• Plan, organize, and execute conferences or other special activities held at the United States Military Academy for the Department.
• Provide support to the faculty assigned to the department in all matters related to travel, transportation, and purchasing.

What will I do in this position if hired?

In this Local Hire (Media Relations Specialist) position, you will serve as a FEMA spokesperson to delivery disaster information to media outlets.

Typical assignments include:

• Creating media lists and facilitating contact with media representatives.
• Delivering disaster information including: press releases, fact sheets, background papers, and public service announcements.
• Serving as a FEMA spokesperson for field radio, TV, and print interviews.
• Responding to media inquiries and reporting potential media issues including inaccuracy, rumor control, and trending topics.

What else do I need to know?

This announcement is for a position as a FEMA Local Hire. Local Hire employees help FEMA respond to, recover from and mitigate hazards by performing a variety of emergency management functions which are not limited to disaster survivor assistance, conducting and verifying damage assessments, and providing administrative, financial and logistical support.

Local Hires are Temporary Positions. The Local Hire Program is an appointment type granted under the Robert T. Stafford Disaster Relief and Emergency Assistance Act, Section 306 (b), which authorizes FEMA to appoint such temporary employees as necessary to accomplish work authorized under the Act. Appointments under this authority within FEMA are made to the excepted service and are nonpermanent in nature. A local hire's term of employment is 120 days. Local Hire appointments may be extended, in 120-day increments, based on the needs of the disaster.

FEMA is committed to ensuring that its workforce reflect the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people it serves. To learn about the ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit www.fema.gov.