Job Advert
IT Support Technician (1st Line) - 3 Month Fixed Term Contract
Full Time: 37.5 hours
Contract: 3 Month Fixed Term
Location: Cannock, Staffordshire
Salary: £23,000 per annum
At Newlife, our mission is to change the lives of disabled children and their families. We provide access to vital equipment,
offer information and support through dedicated healthcare professionals, sponsor medical research into birth defects, and
advocate for change through our campaigns.
We are not like any other charity. All the stock in our stores is new, donated by retailers, allowing us to create a haven for
bargain hunters and savvy fashionistas who seek high street products at discount prices. Being a "Newlifer" is special, and our
team members are passionate about making a meaningful contribution.
The Opportunity:
As a key member of the IT Service Desk, you will be the first point of contact for all IT support related issues. This role is a
crucial part of a larger IT Department that covers Operations, Project Management, Infrastructure, and Development.
The role requires a good working knowledge of Windows operating systems, servers, cloud-based infrastructure, and TCP/IP
networking. The successful candidate will be comfortable in a busy helpdesk environment, adhering to SLAs and providing excellent
customer service to Newlife's diverse teams.
Key responsibilities include:
* Answering telephone calls in a professional, confident, and timely manner
* Completing online ticket requests with a high level of diligence
* Responding to user requests, providing assistance, and offering training where appropriate
* Performing troubleshooting and fault diagnostics
* Performing IT system administration tasks
* Mobile Phone/Laptop setup and allocation
* Developing technical and personal skills through training and self-study
What we are looking for:
* IT Certifications (CompTIA, Microsoft, Cisco, HP) or related experience
* Friendly and professional communication skills across all correspondence with end users
* Minimum of 1 year in an IT support role
* Experience of working to deadlines/SLAs in a technical helpdesk environment
* Experience in delivering a high level of customer service
* Technical experience working with IT infrastructure; servers, mobile devices, networking equipment, etc.
* Experience in delivering support to retail teams (Epos knowledge is highly desirable)
* Knowledge of Microsoft Active Directory, MS Office 365, MS Exchange Server 2019
The Benefits:
* 30 days holiday, health cash plan membership, team member store discount, pension scheme membership, and the satisfaction of
knowing that what you do is making a difference!
* 20% staff discount from selected Newlife Stores
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
