Who are Diligenta?
Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
The Opportunity:
To support Production Controller/Team Leader in managing a multi-skilled team, in line with core values and competencies, in delivering client contractual service levels consistently and to the required quality levels.
You'll be:
- Supporting the Team Leader in ensuring all operational staff receive required/appropriate training and support.
- Monitoring team delivery of service levels, escalating any issues or concerns to the Team Leader proposing actions to resolve where appropriate.
- Aiding and supporting to all end users by diagnosing and solving minor technical issues and processing problems, or, effectively reporting / escalating more complex issues to Production Controller/Team Leader and or Operations Management Team.
- Assisting the Production Controller/Team Leader in collating any data for staff appraisals when required
You should apply if you:
- Have strong supervisory skills with ambition to progress within the role.
- Have the ability to work under pressure.
- Have problem solving and decision-making skills.
- Have time management and organisational skills.
- Have prior experience working in a mail-room/office environment.
The Perks
- We offer 23 days holiday (plus bank holidays)
- Eligibility for an annual discretionary bonus scheme
- A contributory company pension scheme
- Excellent employee wellbeing and assistance support programmes
- Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools.
- Access to our Confidential Helpline is available to be used by you and your family.
- Develop your career through a wider global organisation of the TCS family.
