This role is hired under Mandai X, the growth accelerator and venture building arm of Mandai Wildlife Group.
We live in a world where the delicate balance with nature has been disrupted. Reversing this trend will require a global effort of unprecedented speed and scale.
An impossible task alone.
Which is why we challenge ourselves to reach 1 billion consumers, as potential for change can only happen when many come together.
And this is where Mandai X can make a difference. Working to influence changes in attitudes, decisions and behaviours.
Leveraging over 50 years of experience in inspiring people to value and protect nature as part of the Mandai Wildlife Group, our efforts will spark, catalyse and accelerate innovative ventures in completely new domains to drive growth and impact beyond boundaries. Eliminating the well-entrenched trade-offs faced between commercial, human and the planet’s wellbeing; and blending everything together so that these usual conflicts faced are aligned.
We will redefine what a better life means; and unleash humanity’s collective power to make this change through impactful ventures that enable and empower individuals and companies with everyday choices that not only help them, but also make the world a better place at the same time.
Welcome to Mandai X.
Role Overview:
We are looking for a Product Analyst to join our dynamic team. This role requires a blend of product and data analysis skills to derive customer insights, improve the product experience, and support our mission of enhancing employee well-being. As a key member of our team, you will be responsible for analyzing user data, conducting user interviews, and generating user stories to guide product development. You will also identify and address conversion rate bottlenecks, collaborating with various teams to implement effective solutions.
This fast-paced position offers the opportunity to innovate and make a tangible difference in the lives of our users. Your contributions will drive our growth and amplify our positive impact on workplace cultures and individual well-being.
If you're passionate about enhancing well-being, improving workplace cultures, and making a real difference, join us on this journey to create a healthier, happier world.
Responsibilities:
1. Customer Insights & Product Experience Improvement:
· Extract meaningful customer insights with the help of tools like Segment, Heap Analytics, and Mixpanel
· Analyze user data to identify patterns and opportunities for product enhancement.
2. User Interviews:
· Conduct interviews with users to gather feedback on their product experience.
· Synthesize interview findings to inform future product development.
3. User Story Generation:
· Create detailed user stories to guide sprint planning.
· Collaborate with the product team to prioritize features based on user insights.
4. Conversion Rate Analysis:
· Identify and analyze bottlenecks in user conversion rates across different product features.
· Develop and implement strategies to optimize the user journey and improve conversion metrics.
5. Actionable Insights from User Data:
· Analyze user-generated data to provide actionable insights for customers using tools like PowerBI or Tableu.
· Utilize SQL to perform complex data queries and generate reports.
6. Stakeholder Communication and Collaboration:
· Partner with well-being experts to create effective reporting templates for clients.
· Work closely with the product team to ensure user insights are integrated into product development priorities.
· Communicate design intent and articulate user stories to the engineering team.
Requirements:
· Experience working for early stage ventures or startups, informing and guiding the early versions of product development;
· Experience working in structured corporate environments;
· Bachelor’s degree in a relevant field (e.g., Computer Science, Data Science, Business Analytics);
· Min. 3 years of experience in product analysis and data analysis roles;
· Proficiency in analytics tools such as Segment, Heap Analytics, and Mixpanel;
· Proficiency in data visualization tools such as Tableau and PowerBI;
· Strong SQL skills for data querying and analysis;
· Excellent communication skills for conducting user interviews and collaborating with cross-functional teams;
· Ability to create detailed user stories and work within agile development frameworks;
· Strong problem-solving abilities and a keen eye for identifying conversion rate issues;
· Comfort in working in highly ambiguous, fast-paced environments.
