We have a great opportunity within our FA Education team for a Business Administration Coordinator (HR).
The successful candidate will support the delivery of high levels of efficient HR administration and customer service to support operations across FA Learning.
What will you be doing?
- Lead on the monitoring & completion of DBS and RTW checks across the FA Education casual workforce.
- Oversee the FA Learning casual staff database and ensure all departments keep it updated.
- Implement minimum standards in HR processes and drive process improvement.
- Build effective relationships with stakeholders and teams in the field, Wembley and SGP.
- Support the training and education of staff across the department to support delivery of improved and accurate HR processes.
- Provide a high level of customer service by maintaining Freshdesk and achieving set SLAs and KPIs.
- Support the maintenance of an FAE Operating Manual to ensure minimum standards and clear consistent processes are documented and updated across FA Learning.
- Work on specific project management tasks and system developments across FA Learning Operations.
- Provide flexible business support to the Business Administration Coordinators (finance) as and when required.
- Works with the highest level of discretion and confidentiality at all times and ensures all paper and electronic files are maintained in accordance with data protection legislation.
- Executes additional tasks as required in order to meet FA Group's changing priorities.
- Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.
- As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
What are we looking for?
Essential for the role:
- Excellent administrative skills with attention to detail at all times.
- Strong written and verbal communication skills.
- Experience working in a fast-paced customer-focused environment and delivering excellent customer service (Preferably in HR)
- Proven team- working experience.
- Experience in working with and the improvement of administration processes and procedures.
- Ability to demonstrate ability to work with and support numerous key internal and external stakeholders.
- Proficient skills in Microsoft Office including Excel.
Beneficial to have:
- Experience of a sporting organisation/association.
- Experience with HRIS.
What's in it for you?
We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
- Free, nutritious lunches, at Wembley Stadium and St. George's Park.
- Free private medical cover.
- A contributory pension scheme.
- An additional Thank You days leave, volunteering days as well as 25 days annual leave.
- A hybrid working model which offers greater flexibility.
For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers
We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
