£29,864 per year
Permanent
The role of Project Administrator is a permanent position. We will consider applications for the role on a full or part-time basis, with a minimum of 22.5 hours per week.
Job description
The focus of this role is to ensure the smooth running of the Household Energy Services (HES) team by providing team-wide administrative support and taking responsibility for coordination of daily and weekly tasks, maintaining accurate and detailed records, whilst overseeing processes and procedures that ensure HES is compliant with GDPR and Health and Safety requirements. You will work across our fuel poverty and retrofit projects supporting project managers and key staff to ensure administrative tasks are completed to a high standard.
Pay and conditions
• The role is full-time however part-time will be considered, (minimum of 22.5 -
37.5 hours per week).
• The salary for the role will be £29,864 - £32,816.
• You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Specific responsibilities
An applicant appointed to the role will be expected to:
• Importing batches of client information into our client management system and
ensuring uploads are working correctly. Addressing errors on our client
database: merging data where it is held across multiple client records, deleting
incorrect enquires and deleting duplicate client records.
• Make outbound calls to clients when required, such as booking home visits,
and keeping client records up to date.
• Support HES team annual leave process, checking managers have approved
internal team requests and updating allocations against projects on the staff
planner.
• Manage and keep track of HES subscriptions to services or packages and
coordinate payments and purchase orders with project managers. Make sure
any details and logins are GDPR compliant.
• Responsibility for HES complaints handling procedure – providing guidance to
managers handling complaints to ensure adherence to policy and tracking and
recording responses.
• Support senior HES managers with recruitment work; liaising with appropriate
teams within CSE in producing HES recruitment materials; onboarding new
HES starters including providing thorough team specific information for line
managers.
• Support senior HES managers with probations and interim review meetings;
tracking progress towards probations. Tracking progress towards appraisal
SMART objectives with support from the line manager.
• Be a GDPR champion for the HES team. Working with CSE’s GDPR officer
and project managers to ensure procedures are compliant.
• Take a proactive approach to problem solving. Influence and contribute to
improving HES systems and processes.
• Supervise and mentor the HES Project Administrator, support their learning
and taking ownership for ensuring consistency of HES admin provision.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
• Experience of providing administrative support to colleagues and external
customer/partners.
• Highly skilled in use of MS Office applications including Word, Excel and
Outlook.
• Ability to learn information and communicate it to others.
• Ability to use initiative, problem solve and manage priorities.
• Excellent written and verbal communication skills.
• Ability to adapt to new software solutions.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.
The closing date for applications is Tuesday 5 November by 5pm
Interviews are expected to take place Tuesday 12 and Thursday 14 November, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
