ICT - Driving Technological Transformation
Our Network and Telephony Team are on the lookout for a dynamic Network Technician. Come and join an ICT Service that is dedicated to empowering people through technology!
As a Network Technician, you will be responsible for all deskside network support activities and the performance of day-to-day maintenance activities for end-user support and networking devices. This includes public facing services provided at leisure centres, libraries, registration services and main council offices.
You will make recommendations to overcome network and security issues, identify areas for Service improvement, and propose solutions to the Network Engineers and the Operations Manager. Additionally, you will provide support and assistance in troubleshooting for customer related incidents and concerns, escalating calls to the Network Engineers and Senior Network Engineers where required.
We are seeking a candidate with a degree level education or equivalent experience. Ideally, you will hold a ITIL v3 qualification or be willing to work towards achieving this. The technical skills required for this role include the ability to diagnose and support issues with various technologies such as access layer switching, WIFI, branch firewall/routers and UPS’s. A significant part of the role involves informing, helping and advising customers clearly. Therefore, out Network Technicians must have excellent communication and listening skills and work effectively with other team members. Since this role involves travel throughout Wiltshire a full driving licence will be required.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right. Explore more benefits here!
Please download and read the role description and person specification carefully before you apply as well as Our Identity.
For more details, contact William Belcher, Operations Manager at William.Belcher@wiltshire.gov.uk or call 012257 12577.
This role may be subject to certain successful security checks; please see the role description for more information.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion.
Disability Confident Employer
Application process
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Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
