Key Role: 

Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply leading-edge principles, theories, and concepts, and contribute to the development of new principles and concepts. Work on unusually complex problems and provide highly innovative solutions. Operate with substantial latitude for unreviewed action or decision, and mentor or supervise employees in both firm and technical competencies.
 

Basic Qualifications:

• 7+ years of experience with leading multi-functional technical teams to maximize engineering output and efficiency
• Experience with operating within AF PEO Digital, C3I&N, or NC3 using Defense Acquisition Life Cycle
• Experience with acquiring DoD Command, Control, Communications, Cyber, and Information (C4I) defense systems
• Knowlege of establishing and documenting repeatable programmatic and technical processes to achieve scale
• Secret clearance
• Bachelor’s degree

Additional Qualifications:

• Knowledge of the agile software development life cycle
• Master’s degree
• PMP Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Create Your Career: 

Grow With Us 
Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms. 

A Place Where You Belong 
Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time. 

Support Your Well-Being 
Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home. 

Your Candidate Journey 
At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

Avantor is looking for a dedicated and resourceful Technical Application Manager (Sales) to advance our Biopharma Production Efforts.

This role will be a full-time position based remotely with travel in the Boston area. You will be working with our Fluid Handling Solutions is to identify, develop, and close new business opportunities for the Biopharma Production Business. If you are looking to excel in establishing, maintaining, and growing business relationships with customers– let’s talk!   

What we are looking for

• Education: Bachelor’s degree. Master’s degree is a plus.
• Experience: Two+ years of experience in biopharmaceutical manufacturing or in selling to the biopharma industry.
• Collaboration Tool: Microsoft Office, specifically Teams with preference for experience in Salesforce or QlikView
• Preferred Qualifications:  
  • Proven track record in achieving sales targets. 

How you will thrive and create an impact  

• Provide technical expertise to sales representatives, resellers, and customers during the sales process.
• Perform technical sales support at customer sites or on a multiple-site basis.
• Resolve technical product/service issues.
• Assist customers during the sales process to maximize the benefits derived from the organization's products and/or services.
• Raise regional awareness by promoting the Avantor value proposition as a manufacturer and supplier of Fluid Handling products in supporting the manufacturing processes of various biologic-related product classes.
• Support the biopharma account management team with technical capabilities presentation, and a consultative sales approach to engage more technically experienced end users.
• Partner with technical end users to develop customer tailored Single Use products and services.
• Build and sustain business relationships with customers to ensure brand loyalty.
• Partner with sales management team in driving growth of the Fluid Handling revenue and portfolio
• Champion internal alignment with sales/account management and product management to ensure key customer opportunities are being managed and executed in an efficient manner.
• Identify and lead the development or refinement of custom manufacturing opportunities.
• Visit with and facilitate senior level presentations to end customers.
• Use of CRM system for consistent reporting and information exchange.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Position:

Job Description:

Our Story

We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.

At Arrow ECS we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install and maintain customer’s software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, network traffic load balancers to name a few. Our customers can range from small businesses through to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is, fast, reliable, secure and most importantly working well for their needs.

Overview

We are seeking a dynamic and customer-focused individual to join our team as a Technical Account Manager. As a crucial member of our organization, you will play a pivotal role in ensuring customer satisfaction through effective engagement and support. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for delivering exceptional service.

Few Words About the Team:

Currently we are team of 15 engineers (spread across Morocco and the UK). Together with the team. The entire EMEA Support Team at Arrow ECS is around 40 engineers.

What You Will Be Doing at Arrow? 

Your main focus will be on enhancing the value customers receive from our product or service, prioritizing their satisfaction, and actively engaging with clients after the sale to facilitate smooth onboarding, provide proactive support, and cultivate ongoing satisfaction. Your primary responsibility will be providing exceptional assistance and support to our clients. You will help them plan and build solutions using best practices, coordinate access to subject experts, and present insights and recommendations, in details:

Relationship Building & Customer Satisfaction:

• Establish and maintain strong relationships with customers, serving as their main technical point of contact.

• Proactively engage with customers to understand their needs and challenges.

• Collaborate with the sales team to understand customer requirements and offer tailored solutions.

• Reach out to customers regularly to check on their satisfaction, inform them about updates, and gather feedback to identify improvements and work with the high touch sales team.

• Provide guidance from lessons learned and proactively recommend software updates and upgrades.

• Engage with clients post-sales, ensuring successful onboarding, providing ongoing support and fostering customer satisfaction.

Product Demonstrations:

• Guide new and upgrading customers through the initial setup and introduction to the product service.

• Conduct product demonstrations and training sessions for customers to showcase the capabilities and features of our offerings.

• Assist in the installation and setup of products at customer sites, ensuring a seamless integration process.

• Develop a deep understanding of the company’s products or services to effectively communicate their value and features to customers.

Customer Support & Problem Resolution:

• Provide technical assistance and support to customers in utilizing our products or services effectively.

• Serve as a primary point of contact for technical inquiries and issues, working closely with customers to troubleshoot and resolve problems.

• Work with Support organization, address customer inquiries, troubleshoot issue, and provide timely and effective solutions.

• Reduce time to resolution by integrating, in a personalized way, with the end customers operations team.

• Document and escalate complex issues to the appropriate internal teams for further investigation and resolution.

Training and Documentation:

• Develop and deliver training materials for customers and internal stakeholders.

• Create comprehensive documentation, including user guides and troubleshooting manuals.

• Work with Arrow Deliver to provide training sessions or resources to help customers maximize the value they get from the product or service.

Metrics Tracking:

• Monitor and analyze customer success metrics, such as customer satisfaction scores, retention, and product adoption.

Who Are We Looking For? 

The ideal candidate would be someone passionate about delivering top-notch customer service. We are looking for a problem solver with excellent communication skills and technical skills (networking, security, Linux). In this role you will have the opportunity to acquire lots of new skills, build strong relationships with high sales team. So it's important that you are keen to learn and embrace new technologies and commit to deliver long-term great customer experience.

Therefore, what is essential for us:

• Degree In Business Administration, Computer Science, Or Related Field.

• Minimum of 3-5 Years of Experience in Technical Support & Customer Service Role.

• Experience in managing and retaining enterprise accounts.

• A positive cheerful disposition with excellent customer service skills & strongly motivated to help customers.

• Excellent interpersonal and communication skills: face-to-face, telephone and written. Articulate, confident, clearly spoken, and able to deliver in a personalised way, with the end customers, telephone support.

• Excellent English language skills both written and verbal.

• The ability to acquire skills, give attention to details, and develop quickly is essential.

• Display a thorough understanding of networking protocols, Strong understanding of Enterprise Software and Hardware Solutions.

• Experience in Administration, installation and troubleshooting of Windows or Linux based devices and networks.

• Ability to adapt to new situations, time management, and problem solving skills.

What is in it For You? 

For over 15 years we have trained our engineering team to be able to cope with interesting, complex and diverse technical issues from small companies to large enterprise corporations.

We believe in supporting new engineers in their training with industry recognized qualifications, as they prepare to work directly with our customers and develop their practical skills and experience in a range of technologies. Engineers are developed in all aspects of the role from customer services skills and specific vendor certifications. We will tailor your development and we will ensure that we hone your technical, customer service and professional skills.

Arrow is an equal opportunity employer. All applicants will be considered for employment without paying attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status. 

#LI-KZ1

Location:

Time Type:

Job Category:

Project Management Scope

Description Title:                  Project Manager (PM)

Grade Level(s):                     Contractor

General Capabilities:           The Project Manager (PM) works closely with Facilities management, Facilities Engineering staff, and the customer to execute facilities-related projects including design development, construction, and closeout.  The PM must be able to successfully manage multiple projects at any given time while still maintaining high levels of customer satisfaction and project quality.  Working with Facilities management, the PM serves as the focal point for all projects.  The PM must be able to foresee problems on a variety of projects; analyze and organize different options; and then present solutions to the customer.  Successful PM’s will be viewed as a valued resource for Facilities management and will be requested to present issues and project status on a regular basis.  PM’s must understand semiconductor cleanroom design, construction, and project management.

Specific Capabilities: A successful PM will be self-initiated, self-motivated, and capable of organizing multiple tasks at any given time.  The successful PM must be able to work within a highly ambiguous and fast-changing environment while maintaining consistently high levels of quality. 

A PM must possess:

• An exceptional customer service orientation.
• Excellent organizational skills and a proven ability to prioritize tasks.
• Excellent technical skills in the areas of construction, project management, and communication.
• An ability to plan tactically.
• An ability to follow business processes and procedures; and to make recommendations for improvements to those processes and procedures.
• An ability to favorably represent the Facilities organization to internal and external customers.
• An ability to manage the execution of projects utilizing a multitude of suppliers.
• The ability to analyze contractor construction estimates for accuracy and market competitiveness.
• The willingness to recommend alternative solutions to continually help drive costs down.

A successful PM will have the following attributes:

• Strong customer service focus
• Problem solver
• Analytical thinker
• Committed learner
• Do-it-right-the-first-time attitude

Roles & Responsibilities:     The PM’s are responsible for the following items:

• PM’s serve as the focal point for all facilities-related projects. 
• PM’s are responsible to ensure that all projects are completed per plan, on-time and on-budget and that the customer and Facility management are highly satisfied with the quality of the projects. 
• PM’s are responsible for the successful execution of all projects per plan of record. 
• PM’s implement the project only after the project has been designed, reviewed and approved according to customer requirements. 
• PM’s will support the Facility’s team with the gathering of project requirements from the customer.
• PM’s will work directly with the Engineering staff to refine the scope of work and drawings for specific projects to enable the contractor(s) to provide accurate quotes and to execute the project in a safe and timely manner.
• PM’s report directly to Facilities management but are an integral part of the entire Facilities organization and must do what it takes to ensure that this organization is successful. 
• PM’s must possess excellent planning skills and be able to manage multiple tasks utilizing out-sourced resources such as consultants and contractors
• PM’s must ensure that all customers, both internal and external, are communicated with on a regular basis regarding the status of all ongoing projects.
• PM’s act as the interface to direct customers to the proper authority within the Facilities organization when specific needs are required.  For this reason, it is imperative that the PM’s develop a thorough knowledge of the various roles and responsibilities within the Facilities organization to ensure that the customer is directed to the proper authority the first time.
• PM’s are responsible for managing the capital and expense budgets for individual projects.  The ability to maintain a balance sheet to track these expenditures is essential.  PM’s will be required to submit financial tracking sheets on a weekly basis to ensure that project budgets are maintained.
• PM’s must possess a working knowledge of Microsoft and other PC software applications to include the following: Microsoft (MS) Windows, MS Office; MS Word; MS Excel; MS Project; MS Outlook; MS Teams,  etc.
• PM’s must possess excellent oral and written communication skills.  The ability to communicate intelligently with a wide range of customers is crucial to the success of this position.
• PM’s must possess an unwavering commitment to excellence.

Measurements (Indicators of Success)      

A successful PM will:

• Meet or exceed the pre-determined key-performance indicators (KPI’s) as benchmarked against historical data.  These KPI’s include measurement of performance to schedule, budget, customer satisfaction ratings, cycle time and overall PM costs % per project.
• Deliver projects on schedule and within budget for the Facility Planner and customer.
• Show a commitment to reduce costs through continual process improvements.
• Consistently exceed the expectations of Facilities management and customers in a manner that meets corporate requirements and the fiduciary requirements placed on Facilities.
• Fully and effectively utilize all external and internal resources available to carry out the execution of project requirements for the customer.

Qualifications                      

• Bachelor’s Degree in engineering
• Minimum 5 years’ experience in Project Management
• Project Management Professional (PMP) certification is a plus

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

U.S. Salary Range:

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.