About the Role
Base Location: Portsmouth
Salary: £53,208 - £59,921 + overtime + standby + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Office based, 24/7 shift pattern including nights & weekends
Join us as we seek Technical Shift Leaders to become part of our team!
The Technical Shift Leader is responsible for the efficient restoration of supplies during outages on the Low Voltage Distribution network, ensuring safety is the number one priority.
You will manage Low Voltage Distribution network incidents, prioritising response, driving efficient restoration plans whilst providing technical guidance and assistance to field & office staff.
You will focus on safety, leading customer performance, minimising Customer Interruptions and Customer Minutes Lost.
By monitoring network activity and data provided by thousands of substation monitors you will drive a proactive fault management response.
We are looking for someone knowledgeable about the Electricity Network who prioritises excellent customer service.
Other roles & responsibilities will include, but are not limited to:
- You are responsible for efficient network restoration and providing improvement advice, finding the best ways to handle network faults and other real-time challenges whilst following appropriate escalation routes.
- Triage and prioritise all newly raised incidents, ensuring real time scoping of customers affected to enable accurate reporting.
- You will assist in both proactive and reactive fault response, driving best practise with the installation of automation & monitoring devices, creating effective use of fault data.
- Ensure customers are central in decisions to provide excellent service, performance, and value.
- Make sure all work is done safely, following distribution safety rules, local processes and procedures.
What do I need?
To be considered for this role, we would love you to:
- Have a qualification in Electrical Engineering or equivalent operational experience. Preferably authorised to work on SSEN's distribution network.
- Have strong technical knowledge of the electrical distribution system, including a detailed understanding of Ofgem regulations, IIS reporting and RIGs.
- Be able to manage priorities using technical knowledge for safety, customer, and cost solutions.
- Be able to explain network impact and good practices to field staff for better performance.
- Have good IT literacy with an ability to multi-task across a variety of systems whilst collecting accurate data quickly.
Candidates for this role will be required to obtain vetting to SC level through UK Government. The criteria normally includes 5 years UK residency, further information can be found here: United Kingdom Security Vetting: Applicant - GOV.UK (www.gov.uk)
About our Business
SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net zero, so teamwork will be essential. As a part of our business, you become part of something bigger - an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.
What's in it for you?
We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
What happens now?
All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Kim on 01738 344051.
Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.
