Total 5 job vacancies by Samsung Electronics Singapore Pte. Ltd.

OVERVIEW & IMPACT:
Samsung Electronics Device Solution is a global leader in Memory Semiconductor technology. The Senior Field Application Manager for Memory team will be main contact window with our Headquarters team in Korea for our sales office in Singapore office and other ASEAN countries. The incumbent Work closely with customers and HQ team for problem solving, as well as to provide technical support to the customers during product development stage and analyze failure for design-in/sustaining product. To understand how to validate and analyze failure of SSD product and able to liaise with respective stakeholders

JOB RESPONSIBILITIES:

• Perform or carry out test for memory product qualification
• Analyze/Identify failure and find root cause on qualification and field
• Explain and provide details of technical issues to HQ team and customers
• Conduct proper test to support customer's request
• Regular visit to develop and enhance relationship with customers
• To provide failure analysis support to regional memory customers
• Follow up on quality issues and co-work with Samsung HQ to solve it effectively
• Work with customer to carry out business specific quality initiatives
• Participate in QTR/QBRs.

QUALIFICATIONS & REQUIRED SKILLS:

• BS degree or MSC in Engineering (Electrical/Electronics) or equivalent

• Minimum 10 years of relevant experience

• Field experience or hands-on practice or knowledge of multi-disciplinary system design and development (systems such as electrical, electronics, computerized, mechanical and / or combination of these). Must have good knowledge of memory products

• Fluent in Korean language would be an advantage to communicate with headquarter

• Understand Memory related ecosystem in ASEAN and India region

A qualified person should have at least 10 years in SSD development/test/analysis engineer role. Relevant QA experience in the semiconductor/electronics industry will be an added advantage.

The role involves identifying any internal operational problems or inefficiencies, and working to enhance all areas related to systems and processes. It is crucial that all sales and marketing users are able to effectively utilize the system functions and processes according to the established guidelines. Need to provide technical assistance and support to all users with regards to master data configuration, as well as troubleshoot any issues that may arise within the system.

Responsibilities:

• System Interface Issue Troubleshooting: Work closely with the IT team and other relevant departments to ensure smooth integration between various internal systems, including e-commerce platforms, ERP, logistics cello, GSCM, MCS, etc. Must have a solid understanding of basic business processes, data flow, and system integration concepts.
• Project Leadership for Process Improvement: Collaborate with multiple departments to gather requirements and identify operational challenges. Analyze and assess business processes to pinpoint areas for improvement, then develop actionable plans to address these concerns.
• Training on Internal Systems & Processes: Develop expertise in all internal systems related to sales operations. Create comprehensive training materials and case studies to educate subsidiary sales and marketing teams on system functionality and process optimization. Ensure employees comprehend system logic and effectively leverage it in their day-to-day activities, including master data configuration.
• System Champion in Subsidiaries: Take charge of all system implementation projects initiated by HQ/RHQ and serve as the primary point of contact for subsidiaries regarding system-related matters. Manage IT costs and spearhead the execution of smaller-scale internal system enhancements.
• Internal Process Auditing: Conduct interviews and analyze real-time data to verify adherence to internal/HQ guidelines and promptly identify and resolve any inconsistencies or issues on an ongoing basis.

Qualifications:

• Excellent communication skills, both written and verbal, are essential for this role as well as strong leadership abilities.
• Able to self-learn by reading manual & testing the on one’s own.
• Various experiences of system development and maintenance support, especially ERP & any other systems regarding sales and finance operations.
• Excellent customer service skills and ability to communicate effectively with non-technical users.
• Strong troubleshooting skills and problem-solving abilities especially mutli-system integration issues

Manager, CDM/CRM Lead, Mobile Experience

Samsung Electronics Singapore Pte Ltd

We’re looking for an experienced CDM/ CRM individual who will oversee, support and drive the offering within the MX (Mobile Experience) business.

Working as a member of our wider marketing team, this role requires an individual who has an appreciation of both numbers and aesthetics. The ideal candidate is a mix of relationship leader + creative problem solver + data/ media strategist who is immersed in today’s trends and culture.

This is a role that balances both form and function. The scope would be centered around implementing world-class campaigns for Samsung and balancing the work with local insights and data.

We’re looking for a candidate who is a relationship builder, energetic, a proactive team player with a can-do approach to the everyday, as well as thrive on delivering creative solutions to business problems. The CDM/CRM specialist will work in close collaboration with the wider Samsung family, agencies and opinion leaders in Singapore. The candidate must be comfortable working to an agile model and helping the team to implement new processes, framework + best practices so as to bring social and content to another level across the Samsung MX ecosystem.

• Understand the role of CDM/CRM in brand and digital ecosystems and provide strategic direction for key objectives such as Brand love.
• Expand and enhance customer database, engage, inform, and educate customers to elevate their experience with the Samsung brand.
• Use data analytics to identify potential customers and serve relevant content through appropriate digital platforms.
• Explore audience-level segmentation and targeting beyond device ownership identifiers to enrich the database and targeting capabilities.
• Plan and deliver content strategies to encourage customer recruitment, retention, and loyalty.
• Analyze and track conversion rates to propose and execute MX improvement plans.
• Set up and execute campaigns on owned channels like EDM, Push Notifications, and Whatsapp My Biz.
• Refine strategies and plans by evaluating customer research and market conditions.
• Collaborate and coordinate with internal teams, agencies, and vendors to contribute to business growth and increase brand equity.
• Coordinate with cross-business units for campaign planning and execution of online store campaigns.
• Stay updated with new technologies and maintain leadership in digital marketing advancements.
• Support strategies to drive online traffic to the company website and online store.
• Contribute to social media and media strategy execution, including first-party data retargeting.
• Develop and implement digital marketing plans with media strategy, budget, KPIs, and performance measurements.
• Monitor and influence media buying performance or value improvements to ensure delivery against commitments.
• Conduct conversion optimization using data-driven analysis and insights to improve campaign efficiency and effectiveness.
• Ensure proper tagging, tracking, and timely execution of digital campaigns.
• Excel in PowerPoint presentations and lead the agency with a strategic mindset.
• Manage billing activities for CDM activities, including cross-business unit spendings.

Requirements

• Degree in Marketing or related field
• 6-8 years of digital marketing experience, specifically in CRM and database marketing. SAP and CRM dashboard management skills required
• Familiarity with Marketing Communications and Media Analysis
• Proficient in paid platforms like Google Marketing Platforms, FB Business Manager, FB Ads Manager, Dynamic Tag Manager and analytics platforms like Google Analytics & Adobe Analytics
• Tech-savvy with HTML and Photoshop proficiency
• Strong analytical skills and data-driven mindset
• Passion for digital marketing. Proactive and can-do attitude
• Commercial awareness for securing stakeholder buy-in
• Team player comfortable in fast-paced environments
• Experience in cross-departmental matrix teams
• Stakeholder management skills, including insight sharing across seniority levels
• Meticulous attention to detail and logical problem-solving approach
• Excellent communication, presentation, and interpersonal skills
• Ability to leverage digital innovations from media and platforms to achieve marketing goals and deliver business outcomes

OVERVIEW & IMPACT:
Samsung Electronics Device Solution is a global leader in Memory Semiconductor technology. Our regional Sales and Marketing office in Singapore is looking for a talented technical professional to join us as Senior level Field Application Engineer for Memory Technical team.

The incumbent will be main contact window between our Headquarters in Korea and our sales office in Singapore office and ASEAN countries. Incumbent be responsible in providing advisory, technical solutions and leadership to the customers and various stakeholders. Using his/her technical, organizational, and customer knowledge to influence customers and assist them in applying in the products/services to their needs resulting in revenue generation, new business identification and future opportunities.

JOB RESPONSIBILITIES:

• Communicate and collaborate with various stakeholders to understand and resolve technical and quality related issues. Gather technical requirements/ specification from customers
• Provide memory long-term plan and align with customer requirement.
• (Pre/post-sales support and technical presentations regarding product strategy and roadmaps, features, industry technology and competitive positioning)
• Setting-up customer qualification plan (qualification block, MP time frame)
• Running regular tech meeting (weekly/monthly) for continuous customer support.
• Building-up customer relationship and keep improving.
• Collect customers’ feedback and provide recommendation to customer for design requirements, product enhancements and capture new project Design-In opportunities
• Discussing next generation product’s specification and making standardization by aligned with customer requirement. (interface, performance, power, form factor, density and software features)
• Explain and share details of memory technical issues to HQ tech team (Product Engineering, Software, Quality, Application Engineering)
• Running QTR/MTR meeting for tech discussion / new product D-In.
• Finding new Design-In/Business chances and contribute to revenue increase.

QUALIFICATIONS & REQUIRED SKILLS:

· BS degree or MSC in Engineering (Electrical/Electronics) or equivalent

· Minimum 10 years of relevant experience

· Field experience or hands-on practice or knowledge of multi-disciplinary system design and development (systems such as electrical, electronics, computerized, mechanical and / or combination of these)

Experience in FA/QA in semiconductor or electronics industry ( preferable in Memory related products)

Experiences in customer project design-in (understanding of customers design flow) and follow up in failure analysis issues (from self managing minor problems to co-working on complex issues with HQ team) will be added advantage

· Strong Ability to speak and write in Korean Fluently

· Understand Memory related ecosystem in ASEAN and India region

A qualified person should have at least 10 years in SSD development/test/analysis engineer role. Relevant QA experience in the semiconductor/electronics industry will be an added advantage.

OVERVIEW & IMPACT:
Samsung Display is a global leader in Display technology. The Senior Field Application Engineer for Display team will be main contact window with our Key and Major Customers. The incumbent Work closely with customers and HQ team for problem solving, as well as to provide technical support to the customers during product development stage and analyze failure for design-in/sustaining product. To understand how to validate and analyze failure of monitor, laptop product and able to liaise with respective stakeholders

JOB RESPONSIBILITIES:

To provide front-line support to customers

Gathering technical requirements / spec from our customers.

Explain and provide details of technical issues to HQ Application team.

Regular visit to develop and enhance relationship with customer.

Assisting customers during qualification and ensure timely development schedule until MP.

Provide pre-sales support and technical presentations regarding product strategy and roadmaps, features, industry technology and competitive positioning.

Collect customer feedback and provide input to Marketing for design requirements, product enhancements, new product opportunities relating to the xdevelopment.

Provide demo & explanation on new products to customers.

Perform or carry out test for display product qualification

QUALIFICATIONS & REQUIRED SKILLS:

• BS degree or MSC in Engineering (Electrical/Electronics) or equivalent
• Minimum 10 years of relevant experience
• Field experience or hands-on practice or knowledge of multi-disciplinary system design and development (systems such as electrical, electronics, computerized, mechanical and / or combination of these)
• Field experience of FAE in monitor display industry.
• Strong Ability to speak and write in Korean Fluently
• Understand Display related ecosystem in ASEAN and India region

Key Attributes

• Ability to effectively communicate technical information to non-technical audiences
• Strong analytic skills with the ability to understand client needs, and then collaborate with them to deliver solutions that provide lasting value.