Operations Manager - London/Essex & Kent - £38,500+
Location: London/Essex & Kent
My client is looking for an experienced Operations Manager with a background in Domestic Adjusting to join our team as a Senior Team Leader. This fantastic opportunity provides numerous benefits and opportunities for career growth in a supportive and flexible working environment.
Benefits of this role:
- Career Development: Structured programmes with clear timescales and transparent career pathways. Fully supported professional qualifications with rewards.
- Flexible Working: A mix of office and home working to support a healthy work/life balance.
- Company Vehicle: Fully funded company vehicle or cash in lieu allowance (Full UK driving licence essential).
- Well being Support: Employee assistance programme, life assurance, and group income protection.
- Competitive Salary: Plus additional benefits such as private healthcare, self-invested personal pension scheme, and an annual leave allowance of 25 days plus public holidays.
The Role: We have an exciting opportunity for a talented and ambitious individual to take up an Operations Manager position within our dedicated Domestic Adjusting team, based in the London/Essex and Kent area. The role will require attendance at our Head Office in London Fenchurch Street for one or two full days per week, with flexible arrangements discussed during the interview.
Key Responsibilities:
- Team Management: Drive performance and ensure your team of loss adjusters and their technical support deliver the highest levels of customer care and service for our Insurer clients.
- Mentoring & Training: Mentor, train, and develop all direct reports.
- Client Service: Ensure your team meets their targets for client service, technical reporting, and quality.
- Customer Care: Promote and deliver excellent customer care, aligned with the Consumer Duty Act 2023, and identify and support vulnerable customers.
- Financial Targets: Meet financial targets set for your team and influence financial outcomes.
- Performance Management: Conduct progressive performance meetings for your team.
- Compliance: Ensure compliance with all processes and procedures.
- Client Liaison: Liaise with insurer clients and understand their bespoke requirements.
- Relationship Building: Build effective working relationships with internal customers and suppliers.
Essential Requirements:
- Experience: Handling property insurance claims.
- Customer Service: Desire and ability to deliver excellent customer service.
- Management Skills: Proven management skills and confidence to lead a high-performing team dealing with complex claims.
- Communication: First-class communication skills, both written and verbal.
- IT Skills: Competent IT skills and the ability to maintain and work from an electronic file to a high auditable standard.
- Organisational Skills: Strong organisational skills and the ability to prioritise workload under pressure.
- Team Collaboration: Ability to communicate clearly with colleagues and understand their needs.
Preferred Qualifications:
- A proven track record in managing a high-performing team and delivering excellent service and results will be an advantage, but we provide first-class training to support your full potential.
Our client is passionate and understanding about our colleagues, offering flexibility in working models. Whether you prefer working from home, splitting your time between home and office, or adjusting your hours for personal commitments, they are supportive and open to discussing your needs during your interview.
