We are looking to recruit a Catering Assistant at Savernake Community Hospital, working 5 days a week. This will include weekend work, at enhanced rates. The post is for 37.5 hours per week.

The successful candidate will be responsible for achieving a high standard of catering practices. Ensuring all food produced meets the required standards for safety, quality and presentation. Complying with the Trust's catering policies and procedures and adhering to Food Safety regulations.



To assist in providing a food and beverage service for the benefit of patients, staff and visitors, by preparing and serving meals, snacks, drinks and other basic food items to specified standards.

All catering staff will be expected to demonstrate a flexible attitude to their work and provide a high level of customer care when dealing with patients, visitors and staff.

We take pride in our Hotel Services Team the services we provide to our patients, staff and visitors, and in order to maintain our own high standards we are looking for reliable and enthusiastic staff to join our team at Savernake Community Hospital.

Benefits include generous paid holidays, weekend and public holiday enhancements, optional pension scheme and uniform.

Relevant qualifications and/or experience would be an advantage but are not essential as we will provide full training.

Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

Prepare salads, sandwiches, sauces, soups and other basic food items.

Undertake duties associated with providing a pre-prepared meal service ensuring food safety regulations are followed at all times.

Make adjustments to menus at short notice to meet the needs of patients and their nutritional requirements.

Assist with the day to day operations of the on-site café providing light bites and beverages for staff and visitors to the site.

Communicate changes and shortages etc. with ward staff and patients to ensure all patients dietary requirements are fulfilled.

Prepare and serve modified meals to patients that are on special diets in line with national requirements

Undertake clearing, machine and manual washing up and cleaning duties in accordance with departmental schedules and standards.

Receive, check and record deliveries for quantity, quality and temperature where applicable, then storing so that stock rotation and segregation procedures are followed.

When necessary act as point of contact for the Supervisor in their absence, ensuring rotas are covered and all shifts are adequately staffed.

Undertake service duties such as plating individual patient meals or bulk dishing into trolleys, ensuring departmental standards of time and temperature control are met. On sites which have staff/public dining facilities, undertake those service duties and operate the till where a cash system is in place.

Cash handling and reconciliation of daily takings from the retail outlet.

Ensure that all equipment is used and stored in a healthy, safe and clean condition, reporting any defects or failures appropriately.

To use all cleaning materials in accordance with manufacturers’ instructions and departmental procedures, storing safely and securely when not in use.

When required to place requisitions/orders.

Participate in staff induction, all statutory and mandatory training.

While on duty wear the uniform supplied, conforming to the standards of the Trust’s Uniform policy and wear/use protective clothing/equipment when appropriate.


This advert closes on Thursday 24 Oct 2024

Proud member of the Disability Confident employer scheme

Care Assistant Location: Coombe End Court, Marlborough Pay rate: £12.20 Contracted Hours: 12 We offer various shifts and hours so get in touch and we can help you find the job you want! Coombe End Court offers compassionate, individualised day care, respite, residential and dementia care for up to 60 residents in two relaxing, friendly and comfortable households. We believe our professional expert care team are the best people to provide the personal care you need. We are looking for you to work as a care assistant making a real difference to our residents lives every day. Along with supporting daily routines and personal care (washing, bathing, supporting toilet use) we are looking for the right people to genuinely care for our residents and create a happy fulfilled life for them. Some days may be challenging but you will laugh, have fun and make lasting memories. You’ll become part of our
extended family too, bringing kindness, exceptional care and dignity to our care homes. We are looking for both experienced carers and those that are new to care to build our teams with diverse people who can bring all sorts of life experience to the job. We provide induction training and support, with ongoing development opportunities for you to really build a career with us. You will be a great communicator and able to build relationships and positive working and living environments. We’d love you to love your job. AND IN RETURN We’re currently the second largest not-for-profit provider in the UK, meaning we reinvest every penny we make into our homes, residents lives and team members. We offer a great range of benefits: * 28 days holiday; increasing with length of service (pro rat’d for part time) * Higher weekend pay * Workplace pension * Free uniform * Free DBS * Free car parking *
Life assurance * Comprehensive induction, ongoing training and development * Refer a Friend scheme rewarding you up to £1000 for every recommendation you make who successfully starts working for us * Access to our Employee Assistance programme * Care Worker Charity membership for well being and financial aid * Blue Light Card and “My Rewards” programme, offering you discounts on shopping, days out, restaurants and much more. We reserve the right to close this role before the closing date, with no advance notice. We do encourage you to complete an application as soon as possible if interested.

Great Western Hospitals NHS Foundation Trust is a provider of both acute hospital and community services. It serves the local population of Swindon, Wiltshire and parts of Gloucestershire, Oxfordshire and West Berkshire. The Great Western Hospital itself is a large modern hospital, which opened in December 2002 with excellent transport links

The Radiology department is well-equipped, having two 128 slice Siemens CT scanners, two 1.5T Siemens MRI scanners, digital screening rooms and updated US machines. Works are currently underway to install a new Cardiac CT scanner and a SPECT CT. We also employ regular on-site CT and MRI vans/static scanners for additional workload.

The post holder will help manage the work of staff in the department and develop a culture in which members of staff are continuously improving the delivery of high-quality services.

Ensuring MRI service is maintained with training of staff to perform in accordance with Trusts policy including comprehensive competency assessments and patient flow is maximised and the resource is used efficiently and effectively.

Management of MR protocols is a key aspect of the role, and the post holder will need to work closely with each sub-specialty consultant radiologist and the modality superintendent to plan and implement any protocol changes or developments required as new imaging techniques are introduced into the department.



To work closely with the MRI Superintendent Radiographer leading the radiographers and radiology support worker in day-to-day running of the MRI service, managing the In-patient bookings and waiting list.
Ensuring MRI service is maintained with training of staff to perform in accordance with Trusts policy including comprehensive competency assessments and patient flow is maximised and the resource is used efficiently and effectively.
The post holder will help manage the work of staff in the department and develop a culture in which members of staff are continuously improving the delivery of high-quality services.

Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.
Service We will put our patients first.
Teamwork We will work together.
Ambition We will aspire to provide the best service.
Respect We will act with integrity.

To work in close collaboration with Consultant Radiologists, Lead Radiographer, Superintendent Radiographer, Admin and Clerical Manager and Lead Nursing to deliver a large array of complex MRI procedures and to deputize for MRI Superintendent when required to ensure effective day-to-day management of the department.

To act as the first point of contact when unexpected issues arise in MRI when no superintendent is available.

In conjunction with Superintendent Radiographer, co-ordinate future developments of services, initiating and managing agreed changes by the service manager.

To organize and coordinate workload in MRI on a daily basis, maximizing efficiency using available resources and managing patient priority as appropriate.


Ensure all staff use equipment appropriately, that it is maintained and tested with corrective action instigated in a safe and timely manner, ensuring minimal downtime.


This advert closes on Monday 27 May 2024

Proud member of the Disability Confident employer scheme

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world?  At OneDigital, we are on a mission to help people do their best work and live their best lives.  From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal.  Maybe you’re afraid you won’t fit in.  Well, here’s the good news.  For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Our Newest Opportunity: 

The Client Service Specialist supports the sales and client management staff by assisting with group enrollment, renewal processes and additional administrative functions that are designed to improve and enhance workflows, timeliness, and client responsiveness.

Responsibilities:

• Processes benefit enrollments

• Completes post enrollment audits

• Creates open enrollment materials via Canva including benefit guides, benefit-at-a glance guides and assists with additional presentation materials

• Assists with communications, follow-up and distribution of applications to carriers for renewals and new business

• Collects missing information from groups and sends approval letters to clients

• Completes and/or coordinates quotes and proposals for renewals and new business

• Updates census, policy information and commissions for accounts and policies

​

Requirements:

• Strong attention to detail

• Positive, can-do attitude

• Self-motivated, flexible and disciplined

• Ability to work independently as well as in team environment

• Excellent verbal and written communication skills

• Strong organizational skills

• Ability to thrive in fast-paced production environment

Experience:

• 2+ years’ applicable job experience, preferred

• Proficient with Microsoft Office products, required

• Prior experience in broker agency or benefit administration firm, preferred

• Familiarity with insurance carrier websites, preferred

• Proven track record in customer service; preferred

• Bachelor’s Degree, preferred

• Familiarity with database applications, a plus

Other:

License not required

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts. To learn more, visit: www.onedigital.com/careers

Thank you for your interest in joining the OneDigital team!

Business Unit – Sr. Finance Analyst (Sr. Mfg Finance Analyst B4)

Applied Materials Varian Business Unit is the leading worldwide producer of Ion Implantation equipment used in the manufacture of semiconductors.  This position is located at our primary manufacturing and engineering plant in Gloucester, Massachusetts.

Job Responsibilities:

• Manage PBV (Period, Burden & Variance) Spend
• Support factory business decisions through collaboration with key mfg. stakeholders, maintaining accurate factory spend & labor data for decision making (plan, analysis, close, reporting). Participate in WWOps PBV & productivity reviews with Mgmt.
• Manage Tool COGS processes
• Maintain accurate Tool COGS & Non OPID accounting (plan, analysis, close, reporting).  Present to manager & controller a comprehensive tool cost package with recommendations for the upcoming year (including product mix, rate, burden & PPV assumptions
• Manage Inventory Accounting for VBU
• Inventory Accounting (BS, BPR, E&O, reserves, GL Recon, Close & Reporting).  Work with manager/team to define and manage core inventory data in a manner that allows for quick and accurate support of business decisions.
• Manage Purchase Price Variance (PPV) Process
• PPV Receipts, Close & Reporting (BU/WWOps).  Partner with materials & SC team so you are aligned closely with build plan, receipt, and PPV assumption changes (business and accounting).
• Support Factory Acct Model
• Maintain accurate Factory Acct Model, prepare a comprehensive cost accounting analysis for mgmt. review which includes prior year actuals along with recommendations (activity rates & burden) for the upcoming year. Maintain material standards process (annual roll & ongoing maintenance).
• Support DCR (Design for cost reduction) & GMLT MCOS efforts
• Support Eng. DCR team with financial analysis that allows for proper prioritization of projects/resources, validate savings. Maintain financial portion of DCR reporting file

Job Requirements:   

• Bachelor’s degree in Finance, Cost/Managerial Accounting, or related field of study  
• Business partnering
• Experience with enterprise level financial systems (SAP/BPC preferred)
• Experience with large international MFG and/or Engineering company preferred
• Proven analytical skills
• Strong MS Office skill set (Excel, PP, BI, etc.)
• Tableau and/or Anaplan experience a plus

#LI

Qualifications

Education:

Master's Degree

Skills:

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

No

U.S. Salary Range:

$108,000.00 - $148,500.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Job Description Summary

The Finance department at Bentley University is seeking applications for the position of Lecturer of Finance, to begin July 1, 2024. We are seeking candidates with experience and expertise in quantitative finance and risk management. We have a strong preference for candidates with the ability to develop and deliver courses at the undergraduate and graduate levels on topics including quantitative portfolio management, investments, financial risk management, financial modeling, and related topics. The ability and willingness to incorporate the use of financial platforms and data from Bentley’s Trading Room into class materials is a strong plus. The expected course load is 8 courses per academic year. Salary is competitive.

Bentley is committed to the teacher-scholar model where teaching, scholarship, and service excellence are expected and valued. We seek qualified faculty who represent diverse backgrounds, interests and talents and share a commitment to high ethical standards and a willingness to embrace challenge and change.

The Finance department encourages and values experiential learning and offers an array of courses supporting BS Finance, BS Financial Technology (FinTech) which is offered jointly by the Finance and Computer Information Systems departments, MS Finance (with a STEM designated Financial Analytics Track), and MBA (Finance concentration) degrees at Bentley. The MSF program is highly ranked (fourth among U.S. institutions and forty fourth globally) in the global Masters programs in Finance rankings by Financial Times (https://www.bentley.edu/news/financial-times-ranks-bentleys-masters-finance-degree-4-us). We also offer the Advanced Standing in Finance program (https://www.bentley.edu/academics/undergraduate-programs/advanced-standing-programs) where some of our top students pursue the BS and MS degrees at Bentley. The department actively engages with students outside the classroom through initiatives and support of student organizations including the Bentley Investment Group (https://www.bentley.edu/centers/trading-room/bentley-investment-group), Bentley Sustainable Investment Group (https://smesg6.wixsite.com/bsig), the Lab for Economics, Accounting, and Finance (https://www.bentley.edu/centers/leaf), and the Trading Room at the Hughey Center for Financial Services (https://www.bentley.edu/centers/trading-room) to name a few examples. The Trading Room offers 24 Bloomberg terminals and subscriptions to FactSet, CapIQ, Morningstar Direct, and Financial Trading Systems (FTS). The Finance department provides strong support for faculty research through summer research grants and Bentley’s subscription to a range of financial data including Factset, IBES, ISS databases, Thompson Reuters, CRSP Mutual Fund, Trace, SDC, to name a few, in addition to standard databases such as CRSP and Compustat. The Finance faculty regularly publish papers in well regarded journals. For more information, please see faculty profiles at: https://www.bentley.edu/academics/departments/finance.

Bentley University, located in suburban Boston, is an AACSB and NECHE accredited institution that enrolls approximately 5,500 students at the undergraduate, graduate, and doctoral levels. Bentley is ranked at or near the top in several categories by US News & World Report, including Best Regional Universities North and Most Innovative Schools, with Bloomberg ranking Bentley in the top 20 undergraduate business programs. Bentley’s high graduation and retention rates and top-ranked Pulsifer Career Center reflects a commitment to student success and inclusiveness. With a strong faculty of teacher-scholars, Bentley strives to be a “Force for Good” through the integration of business with the arts and sciences, and a strong emphasis on ethics and social responsibility. Providing a stimulating academic community for faculty, staff, and students, Bentley supports its faculty as they pursue cutting-edge research and bring their expertise and real world understanding into the classroom.

Minimum Qualifications:

Candidates should have a minimum of a Master’s degree in finance or a related field.

Special Instructions to Applicants:

Application materials should be submitted through Bentley's on-line employment site at:

https://bentley.wd1.myworkdayjobs.com/faculty

Applications will be accepted until the position is filled. For full consideration, candidates must submit the following as part of the application:

• An up-to-date curriculum vitae.

• A letter of interest indicating why the candidate is a good fit at Bentley and its Finance department.

• A Teaching Statement, which should include a description of how the faculty member has demonstrated or intends to create and support an inclusive classroom environment.

• Please provide contact information for three references

Bentley University requires references checks and may conduct other pre-employment screening.

DIVERSITY STATEMENT

Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.

Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.

Overview:

Identifies customers' needs through the bank’s retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner. Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers.

Primary Responsibilities:

• Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)).
• Complete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs to based discussion on financial goals
• Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.
• Proactively reach out to clients to via e-mail or phone to follow up and educate on value added products/services to address needs of clients
• Onboard new customers through customer outreach (regardless of available channel, and individual who opened account)
• Establish trust with existing clients through proactive outreach regularly
• Schedule preset appointments for the following week and hold appointments each week
• Adequately prepares for scheduled appointment before customer meeting (prepare for sales interactions with pre-call plan)
• Perform customer servicing interactions.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

The position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements. 

The position is key driver of customer flow in the branch to support these activities. 

The position services existing customers and grows the business through identifying sales opportunities with customers. 

The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity.

Education and Experience Required:

High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience 

OR

A high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.

Strong verbal communication and interpersonal skills

Proven ability to demonstrate exceptional customer service

Well-organized individual with time management and prioritization skills

Demonstrated financial services product knowledge

Ability to communicate with tact and diplomacy with internal and external customers

Proficient with internet user-level technology

Ability to fluently communicate both verbally and in writing with bank customers in both English and Spanish.  Will also consider French or Haitian Creole

Proficiency to be determined via an online assessment.

Education and Experience Preferred:

Associates degree

Notary public license

Bilingual based on branch needs

Physical Requirements:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heave objects weighing 5 lbs. to 30lbs

Ability to read fine print

Ability to interact with customers in an open face-to-face work environment

Ability to use fax, telephone system, copier and other communication tools

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.54 - $35.90 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Boston, Massachusetts, United States of America

Overview:

Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers.  Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch.  Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner.

Primary Responsibilities:

Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs. 

Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.

Explain the high-level criteria used to decision loan applications.

Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.

Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.

Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.

Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.

Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.

Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities.  Identify and escalate cases of suspected fraud.

Resolve and accurately log all customer complaints in the appropriate system.

Review, approve and help resolve Consumer and Business Banking customer overdrafts.

Accurately complete customer transactions. 

Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.  The position is a key driver of sales and the customer experience within the branch.  The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately.  It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand.  In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

High school diploma or equivalent (GED) and a minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience

Ability to fluently communicate both verbally and in writing with bank customers in both English and Spanish. Proficiency to be determined via an online assessment.

Strong verbal communication skills

Strong interpersonal skills

Ability to interact with varying customers (consumer to small business)

Ability to effectively handle difficult customer conversations

Well-organized

Proven time management skills

Proven prioritization skills

Ability to work under critical time constraints in a team environment

Proficiency with internet user-level technology

Education and Experience Preferred:

Proven referral and/or sales ability

Physical Requirements:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face-to-face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.00 - $32.60 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Malden, Massachusetts, United States of America

Overview:

As a Design Lead on the Design Capability team within the Customer Experience Organization, you will be part a dedicated team of designers, strategists and leaders who are building a community of practice for design to support an enterprise-wide initiative to deepen customer centricity throughout the bank. You will lead and organize efforts that support the execution of its strategy, foster the development and adoption of design practices, implement innovative offerings that support customer-centric mindsets and practices. 

We are looking for creative problem solvers who are experienced change leaders within organizations. Flexibility, adaptability and a learners mindset are critical to your ability to excel and deliver value.  We also are looking for teammates ready to collaborate with business leaders across the Enterprise with the ability to connect dots will accelerate our ability to reach employees across the company.

Primary Responsibilities:

• Program Strategy Development: Participate in and contribute to quarterly routines where team aligns on outcomes and develops a shared roadmap for execution

• Design & Development of Offerings: Create or iterate on offerings prioritized through the strategy development process, using an agile, design-thinking approach

• End User Experience Design: Design and facilitate overarching experiences for key stakeholder groups within the customer experience community at M&T that help them learn, develop, and plug in to what we have to offer

• Iterative Improvement & User Feedback: Conduct end user interviews and devise other means to measure desirability, viability and feasibility of new offerings or iterative improvements to existing offerings

• Vendor Relationship Management:  Manage relationship with vendors to support increased adoption of vendor offerings within M&T, introduce new offering features to the community and otherwise maximize the value of third-party applications used to support design, process improvement and other customer experience practices.  In the case of new vendor exploration, partner with procurement team to lead vendor selection process.

• Subject Matter Contributor: Serve as a subject matter expert in one or more design craft areas (e.g. service design, user research, product design, process design) so that others can develop offerings that will promote craft best practices

• Experience Facilitator: In certain situations, facilitate workshops or training sessions with members of the M&T community related to customer experience, design or other related topics.

• Dot Connector & Integrator: Collaborate with other teams focused on building capabilities, leading change or activating the organization in new ways.  Identify points of connection across teams and find creative ways to integrate and synthesize offerings across teams.

Education and Experience Required:

• Bachelor's degree and a minimum of 5 years’ experience in design operations, design strategy, organizational design or psychology, program/project management, or similar

• In lieu of a degree, combined minimum of 9 years education and/or relevant work experience

• Experience in the creation, roll-out, and change management of team-wide programs and processes

• Strong analytical, problem solving, and critical thinking skills with a process-oriented mindset

• Strong attention to detail and organization skills, with the ability to manage many cross-functional initiatives at the same time, within a matrixed organization

• Prioritize well, know when to focus on current state diagnosis, capability building, partnerships with executive staff and HR leadership team

• Foresight to anticipate complex, cross-functional problems, and ability to identify critical elements, variables, and alternatives to develop solutions

• Sees obstacles as an opportunity to solve problems, rather than as issues without a solution

• Team player who is comfortable navigating ambiguity within a self-directed culture

• Flexible mindset and responsive to a changing environment

• A partner who can build effective relationships with people outside of our department, like HR and other communications teams

• Strong familiarity with remote and in-person collaboration tools such as Miro and Webex

Preferred Skills/Experience:

• Knowledge of adult learning theory

• Experience with change theory and change management discipline

• Experience with instructional design

• Previously held roles as a User Experience Designer, Service Designer, Product Designer, or similar

• Experience working with and managing external vendor relationships

• Experience using design and prototyping tools such as Adobe, Sketch, InVision, Figma or other similar tools used widely in the design community

• Understanding of design practices and methodologies

• Familiarity with design systems

Work Arrangement:

• As the Experience Team for a community bank, we believe that our “office” may be anywhere our customers and employees live, work and play.  So while our team members may not be required to come into an office on a set schedule, we are expected to engage in purposeful, in-person collaboration and to be active participants in the M&T community and the communities we serve.  This may require quarterly to monthly travel within the M&T Bank footprint.

• This will be a hybrid position (part in-office/part remote) that includes time spent working in-office at an M&T Bank office location, preferably in the Buffalo, NY, New York, NY, Boston, MA, Bridgeport, CT, Baltimore, MD, or Wilmington, DE areas.  Depending upon the location of the final candidate and the needs of the team the position might be hybrid or possibly remote within the M&T Bank footprint (CT, DE, ME, MD, MA, NH, NJ, NY, PA, RI, VT, VA or DC), with travel required as referenced above.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $113,528.29 - $189,213.82 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Boston, Massachusetts, United States of America

Overview:

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.

Primary Responsibilities:

• Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
• Leads team through coaching, performance management, and setting priority. Builds and develops branch staff.
• Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
• Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community
• Conducts interviews and selects employees based on staffing model.
• Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy.
• Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
• Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations.
• Engages with all team members and business partners as appropriate.
• Independently processes all Business Banking loan requests up to $100,000. Proactively bundle products and services as appropriate.
• Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promotes an environment that supports diversity and reflects the M&T Bank brand.
• Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Completes other related duties as assigned.
• Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Scope of Responsibilities:

This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch.

Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.

Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions. In addition, Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document. Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager.

Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities.

Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately. Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved.

Supervisory/ Managerial Responsibilities:

Branch Managers generally have direct reporting responsibility for branch staff.

Education and Experience Required:

Bachelor’s degree,

OR, in lieu of degree,

Four (4) years’ relevant experience. Minimum three years sales experience

Minimum two years’ managerial experience or proven leadership abilities.

At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position.  Note: branch provides training for licensing within 6 months.

M&T Business Banking Specialist within 18 months of hire.

Demonstrated strong knowledge of Business Banking products, services and client relationship management.

M&T Way Certified

Precision Leadership Certified Bi-lingual/Spanish preferred

Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.

Experience with Internet and email preferred.

Education and Experience Preferred:

Demonstrated sales/business development experience and success. Has fundamental understanding of profitability.

Excellent communication and interpersonal skills.

Proven ability to demonstrate and coach exceptional customer service.

Ability to communicate and function professionally with all levels of personnel and business partners across the organization.

Strong financial services product knowledge preferred.

Strong organization, time management, and prioritization skills.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $66,979.45 - $111,632.42 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Danvers, Massachusetts, United States of America

Overview:

As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions.  Processes a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed.

Primary Responsibilities:

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
 

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
 

Transition identified sales opportunity and provide introduction to appropriate banking partner.
 

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).

Process customer/account maintenance accurately.
 

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner.  It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand.  The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience

Ability to easily travel between branches on an as needed basis
Proven verbal communication skills

Proven interpersonal skills
Proven ability to demonstrated exceptional customer service
Well-organized

Proven time management skills

Proven prioritization skills
Proficient with internet user-level technology

Education and Experience Preferred:

Bilingual based on branch needs

Physical Requirements:

Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighing 5lbs – 30 lbs.
Ability to read fine print
Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $19.00 - $28.34 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Peabody, Massachusetts, United States of America

Overview:

Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers.  Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch.  Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner.

Primary Responsibilities:

Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs. 

Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.

Explain the high-level criteria used to decision loan applications.

Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.

Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.

Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.

Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.

Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.

Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities.  Identify and escalate cases of suspected fraud.

Resolve and accurately log all customer complaints in the appropriate system.

Review, approve and help resolve Consumer and Business Banking customer overdrafts.

Accurately complete customer transactions. 

Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.  The position is a key driver of sales and the customer experience within the branch.  The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately.  It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand.  In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

High school diploma or equivalent (GED) and a minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience

Ability to fluently communicate both verbally and in writing with bank customers in both English and Spanish. Proficiency to be determined via an online assessment.

Strong verbal communication skills

Strong interpersonal skills

Ability to interact with varying customers (consumer to small business)

Ability to effectively handle difficult customer conversations

Well-organized

Proven time management skills

Proven prioritization skills

Ability to work under critical time constraints in a team environment

Proficiency with internet user-level technology

Education and Experience Preferred:

Proven referral and/or sales ability

Physical Requirements:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face-to-face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.00 - $32.60 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Boston, Massachusetts, United States of America

Overview:

Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers.  Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch.  Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner.

Primary Responsibilities:

Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs. 

Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.

Explain the high-level criteria used to decision loan applications.

Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.

Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.

Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.

Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.

Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.

Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities.  Identify and escalate cases of suspected fraud.

Resolve and accurately log all customer complaints in the appropriate system.

Review, approve and help resolve Consumer and Business Banking customer overdrafts.

Accurately complete customer transactions. 

Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.  The position is a key driver of sales and the customer experience within the branch.  The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately.  It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand.  In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

High school diploma or equivalent (GED) and a minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience

Strong verbal communication skills

Strong interpersonal skills

Ability to interact with varying customers (consumer to small business)

Ability to effectively handle difficult customer conversations

Well-organized

Proven time management skills

Proven prioritization skills

Ability to work under critical time constraints in a team environment

Proficiency with internet user-level technology

Education and Experience Preferred:

Bilingual based on branch needs

Proven referral and/or sales ability

Physical Requirements:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face-to-face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.00 - $32.60 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Boston, Massachusetts, United States of America

#LI-TG1

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

The Client Service Administrator supports Senior Relationship Managers and Client Service team with account management responsibilities for investment management and personal trust accounts. The candidate will be a key member of the team responsible for providing high touch service to meet the needs of clients, their advisors and other colleagues.

Responsibilities but not limited to the following:

• Integral support for Senior Relationship Management team.
• Administrative support:  telephone back-up, prepare correspondence and maintain files.
• Cash processing and monitoring cash levels.
• Prepare materials for client meetings.
• Research client inquiries and bring about timely resolution.
• Run client statements, tax reports and ad hoc reports.
• Preparing expense reports.
• Organizing and coordinating client meetings.
• Preparing paperwork for sponsorships.
• Monitoring capital calls from Private Equity funds.
• Collecting and organizing client tax information.

To Excel:

• Willing to accept advanced responsibilities for this role would be alternative and specialty asset administration as well as trust administration.
• Display initiative and exhibit the ability to work without direction.
• Demonstrate a passionate commitment to serve clients and collaborate with colleagues to exceed clients’ expectations.
• Administer newly acquired knowledge to systems, processes and situations with proficiency.

Qualifications:

• Bachelor’s degree preferred.
• Strong client service commitment.
• Understanding of wealth management a plus.
• Strong interpersonal, verbal and written communication skills with the ability to use these skills to communicate with high-net-worth clients and colleagues.
• Strong organizational skills sufficient to complete work according to established schedule and timeframes, while accommodating given priorities.
• Proficient with Microsoft Word, Outlook, Excel, Power Point and Adobe Acrobat.

California residents — your privacy rights regarding your actual or prospective employment

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

MA-100 Federal Street, 37th Fl

Employment Type

Regular

Weekly Hours

40

Skills

Accountability, Activity Coordination, Communication, Multitasking, Office Administration, Organizational Efficiency, Taking Initiative