Total 307 Customer Service job vacancies in York, YO31 8HE

Job Advert
We are looking for TWO PART TIME FEMALE SUPPORT WORKERS who are passionate and dedicated, to join our incredible team in Shipton-by-Beningborough.

To apply, due to the nature of this service, you must be female, have a full manual UK driving licence and be over 21 years old.
As a Support Worker, you'll have the opportunity to make areal difference in the lives of individuals with learning disabilities. You will be working with a diverse group of people, each with their own unique abilities and needs.
From assisting with daily activities to providing emotional support, you’ll play a vital role in their life.
In this service you will be supporting 4 young ladies in their busy and active lives.
What we're looking for:

- A genuine passion for supporting others.
- Excellent communication skills and the ability to build meaningful relationships.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- A positive and empathetic attitude towards individuals with learning disabilities.

Contract options:

- Full-time: 37.5 hrs
- Part-time: flexible hours based on availability

Shift times:
All our services are 24hr care. We prepare the rotas at least 4 weeks in advance so you can still plan your personal and social life!

- Days: Between 07:00-22:00

There is also a sleep-in available where you will receive an enhanced flat rate payment of £62.45.
If you're ready to embark on a rewarding career that truly makes a difference, apply now!
*All roles are subject to an enhanced DBS check and suitable references
** Due to the nature of this service, we are looking for female only applicants. This post is exempt under the Equality Act 2010,Schedule 9, Part 1.
Job ID: 32688

Benefits
Why join Mencap?
· 24 days annual leave plus bank holidays (pro-rata for part-time) + a variety of benefits including pension and holiday buying options.
· Ongoing training and development opportunities to enhance your skills.
· A supportive and inclusive work environment where your contributions are valued.

About Mencap
Join us at Mencap and be part of a team that believes in equality, diversity, and inclusion. Together, we can create a brighter future for individuals with learning disabilities and empower them to break down any barriers they may face.
Mencap vision is for the UK to be the best place in the world for people with learning disabilities.
If you're ready to embark on a rewarding career that truly makes a difference, apply now!

Proud member of the Disability Confident employer scheme

Job Description

Staff Nurse - RGN/RMN/RNLD

Day Shifts

Hours per week: 37.5

Please note that our client does not Tier 2 Sponsorship

As a Staff Nurse will play a key role in providing high-quality care to residents with physical and long-term neurological conditions. This position offers a competitive salary of £19 per hour and day shifts.

Qualifications

• RGN Registered General Nurse (Adult) or RMN Registered Mental Health Nurse or RNLD Registered Learning Disabilities Nurse
• Valid UK NMC registration
• Proven experience in a similar role, preferably working with patients with physical and long-term neurological conditions
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment

Benefits:

• Online benefits portal - high-street, restaurant and holiday discounts!
• Overtime rates
• Generous annual leave allowance
• Opportunity to buy and sell annual leave
• Access to tailored training
• Employee assistance programme and well-being
• Healthcare plan

Responsibilities

• Providing nursing care to patients with physical and long-term neurological conditions in a professional and compassionate manner
• Administering medications and treatments as prescribed
• Collaborating with healthcare team members to ensure patient well-being
• Monitoring patient conditions and updating medical records
• Participating in the development and implementation of care plans tailored to individuals with physical and long-term neurological conditions
• Providing support and guidance to junior staff members

Reference: WILL79264/JG

INDNUR

Company: Service Care Solutions

Trust: Tees, Esk and Wear NHS Foundation Trust

Location: Ebor ward, Foss Park, York, YO31 8TA

Position: Registered Mental Health Nurse

Specialisation: Adults & Older Adults

Hours: Full time | Days & Nights

Pay rate: Day £21, Night £25, Sunday £29

About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.

Role and Responsibilities:

• To provide advice, support and information to service users, other professionals, and carers.
• Working in an inpatient environment
• Working in a multi-disciplinary team
• Communicate complex and sensitive information effectively to patients, carers/families, and all members of the multidisciplinary team.

Nursing Qualifications and Requirements:

• Hold a PIN number as a registered mental health nurse
• Fully enhanced valid DBS

Benefits:

• Weekly pay
• Free training
• Fully enhanced DBS check provided free of charge.
• Competitive pay rates
• Exceptional referral bonuses
• Specialist consultants offering single point of contact.

£21ph LTD | £19.02 PAYE Inclusive | £16.97 Exclusive

£25ph LTD | £22.53 PAYE Inclusive | £20.11 Exclusive

£29ph LTD | £26.05 PAYE Inclusive | £23.24 Exclusive

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk

If you're interested and passionate about working as part of a team who cares about making a difference whilst providing exceptional services to clients and candidates, then join our Medacs Global Group family which contains brands such as Medacs Healthcare and Global Medics.

Medacs Healthcare, a leader in Health Assessment Services is seeking a Service Delivery Manager on a 15 month fixed term contract basis to be responsible for assisting with the day to day operational delivery of the PIP contract.

You will be working from our York offices incorporating travel to additional Medacs sites in Yorkshire when required. Although rare, travel may also be required in Northeast England to accommodate holiday or absence during peak times.

Key Responsibilities:

• Assisting the Yorkshire Regional Operations Manager to uphold a solution focused approach to any issues identified to ensure that the services provided meet requirements
• Oversee and support with the delivery of services, coordinating the efforts of different teams, including operations, clinical, training and HR, to ensure that services are delivered in a timely and efficient manner
• Work closely with the Regional Operations Manager(s), Academy Manager and Clinical Delivery Manager to ensure resource is appropriately managed and distributed
• Work in partnership with the clients Operational Support and Operational Delivery team members, responding to any queries promptly and accurately
• Attend service delivery meetings
• Planning and Productivity management, including service volumes and resource allocation
• Continually review service delivery to identify any issues, making recommendations and implementing all approved actions
• Escalate, track and take ownership of any issues impacting on the day-to-day service delivery
• Attend internal meetings to support in the presentation and discussion of performance, operational matters, personnel overview and business risks
• Ensure that all assessment centres located in your region are contractually compliant
• Deputise for the Yorkshire Regional Operations Manager where required, including the preparation and attendance of internal and external meetings
• Assist with team training

WHY MEDACS:

Some of the benefits we offer :

• Salary 35k + bonus
• Free parking at the York offices
• 15-month Fixed Term Contract with opportunities for potential permanent employment across the business thereafter
• 25 days annual leave rising to 30 days with length of service plus public holidays and your birthday off
• Paid volunteering day
• Wellbeing support through an Employee Assistance Programme
• Reward and recognition awards

ABOUT US:

MGG have operations across the United Kingdom, Ireland, Middle East, India, Australia, and New Zealand.

The MGG family is welcoming, innovative, and empowering. Some of our staff have been with MGG for over 20 years who have a wealth of knowledge and experience to share with those who are new to the healthcare recruitment sector. We believe that if we treat our own people well, our clients and candidates will receive the best possible service from our people.

To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying.

We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity, and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so.

RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare, Tate and The Recruitment Co.

Please see our privacy notice and note all data processing will be in line with our privacy notice that you can view by clicking here https://www.rssglobal.com/privacy-policy/

ABOUT THE ROLEAs a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support. A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us, which is why the role of Kitchen Assistant is so important. You'll help to produce meals and create a fulfilling dining experience for every resident. You'll be an asset to your colleagues and your impact will reach beyond the kitchen too. There'll be plenty of opportunities for you to get to know our residents, enhance their hospitality experience and develop your skills. ABOUT YOUWhen you join us as a Kitchen Assistant, you'll play a crucial role in the success of your care home. That's why we're looking for someone who's committed to maintaining the highest standards in the kitchen and during the food preparation process. You should be reliable, considerate and caring in your approach. Formal qualifications aren't necessary, although any similar experience gained in a commercial or care setting would be useful. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Social Media Customer Service Representative:

Are you passionate about helping others and enjoy engaging on social media? We are representing our client in the search for a passionate individual who can assist customers with their queries while representing our client across various social media platforms.

Hours: 37.5 hours per week - shifts between 6am and 10pm Mon - Sun
Pay: £11.66 ph
Location: York YO26
Ongoing Temporary Contract
Initial training period in York, then remote thereafter

Key Responsibilities:

• Responding to customer inquiries across social media
• Communicating customer feedback to relevant business stakeholders
• Engaging with followers and ensuring a positive social media presence.
• Posting timely updates and information on X (formerly Twitter).

Ideal Candidate:

• Strong customer service experience.
• Comfortable navigating and using multiple computer systems
• Ability to work both independently and collaboratively within a team

If you're ready to deliver exceptional customer service, apply now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

About the role:
Please note we don't have a fixed closing date but instead will close the role when we have sufficient applicants to interview so apply soon to not miss out!
The Role
We are seeking an enthusiastic and determined individual to be responsible for the delivery of a professional and responsive IT support service to demanding service levels. You will be working as part of the IT Services team to provide IT support services that are delivered within operational levels across multiple sites.
Post-holders will be expected to undertake 2nd line problem solving as well as network administration tasks. You should have experience of working in an IT support role, ideally in a multi-user/site environment, along with previous experience of supporting users in an Active Directory and Hyper V environment. You should have knowledge of Windows 10 & 11, Office 365 suite, and other educational software and networking technologies. Additionally, experience of working with both a PC and Mac platform and using SCCM would be an advantage.
 
Skills and Experience
The successful candidate will have excellent communication skills both written and verbal. It is essential that you incorporate continuous improvement in your work and have a desire to meet or exceed service targets. Initiative, customer focus and the ability to prioritise under pressure will help ensure the team continue to provide a highly valued service to the college. LSEC is committed to invest in staff to enable them to develop their skills via certified training.

About The Company
The College
London South East Colleges is a successful and innovative College operating with sites across Bromley, Bexley, Orpington, Greenwich and Lambeth. With nearly 14,000 students and 1,000 members of staff, the College is a major employer in the area and makes a significant impact on the lives and future prospects of its learners who travel from across London to study with us. The College is also the sponsor of London South East Academies Trust, a growing Multi-Academy which is rapidly developing a track record of academic and financial success. With a combined turnover of circa£65m and the ambitious growth plans of the group, there has never been a better time to join this exciting organisation.
Benefits
The benefits package includes annual leave of 27 days (excluding bank holidays) plus 3 efficiency closure days during Christmas, up to 2additional College closure days, and leave for volunteering (pro rata for part time staff).There are excellent pension schemes, including employer contributions(Teachers’ Pension Scheme, Local Government Pension Scheme or Nest). Staff also have access to our Employee Assistance Programme, free onsite parking, salary sacrifice cycle to work/bike loan scheme and annual season ticket loan. Youwill have access to onsite gym at Bromley, discounts in inhouse restaurants and hair and beauty treatments.

Package Description: Shift Pattern:07:00am - 19:00pm At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development, and offer a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Care Assistant. ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline, depending on the volume of applications received and business needs.

Job Description

Staff Nurse - RGN/RMN/RNLD

Night Shifts

£19 per hour

Hours per week: 37.5

Please note that our client does not Tier 2 Sponsorship

As a Staff Nurse will play a key role in providing high-quality care to residents with physical and long-term neurological conditions. This position offers a competitive salary of £19 per hour and night shifts.

Qualifications

• RGN Registered General Nurse (Adult) or RMN Registered Mental Health Nurse or RNLD Registered Learning Disabilities Nurse
• Valid UK NMC registration
• Proven experience in a similar role, preferably working with patients with physical and long-term neurological conditions
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment

Benefits:

• Online benefits portal - high-street, restaurant and holiday discounts!
• Overtime rates
• Generous annual leave allowance
• Opportunity to buy and sell annual leave
• Access to tailored training
• Employee assistance programme and well-being
• Healthcare plan

Responsibilities

• Providing nursing care to patients with physical and long-term neurological conditions in a professional and compassionate manner
• Administering medications and treatments as prescribed
• Collaborating with healthcare team members to ensure patient well-being
• Monitoring patient conditions and updating medical records
• Participating in the development and implementation of care plans tailored to individuals with physical and long-term neurological conditions
• Providing support and guidance to junior staff members

Reference: WILL79264/JG

INDNUR

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Do you have the confidence to support our clients when they call us, and be the voice of Onebright? Can you help make a positive impact on our client's mental health journey? Then consider joining our incredible Onebright Team as a Client Care Coordinator

About Our Opportunity

As a Client Care Co-ordinator, you will be working as part of a large team who are highly supportive and effective at helping our clients. You will be responsible for answering client queries over the phone, managing your own portfolio of cases where you will provide pro-active administrative support and be responsible for handling inbound and outbound calls to maintain regular contact with our clients, customers and therapists.

What we are looking for

• Minimum of 1 year's experience working in a customer service, or customer facing environment with the ability to support our clients on the phone.
• Competent at managing administration tasks specifically within Microsoft software suite.
• Willing to travel to our Head office 3 days a week

About Onebright

At Onebright we help individuals and organisations with mental health and wellbeing solutions, providing every person with the best mental healthcare, offering hope for a better future. We work across the mental health continuum from performance optimisation, early intervention, prevention, and treatment.

Onebright has been providing clinical excellence in mental health across the UK for 30 years. It is a pioneer in clinical assessments and treatment for children through to adults, delivering services through more than 3,000 clinicians in 49 languages to more than 55,000 people per year.

Our deep understanding of mental health and unrivalled clinical expertise enables us to support businesses from the first interaction with us through to recovery. We have a breadth of existing relationships with the UK’s leading service providers of EAP, PMI and OH which gives us a unique ability to deliver consistent care to employees from whichever channel they reach us.

At Onebright, we lead with integrity and compassion and are here to help our clients every step of the way.

Our Benefits

• Employee Assistance Program
• Private Company Pension
• Rewards Gateway accessing Onebright discounted services and offers.
• Technology package supplied to support you at home.
• Holiday Purchase Policy
• Free on site Parking
• Hybrid working

Additional Information

• Onebright is committed to delivering in line with 'safer recruitment' principals and therefore the successful candidate will be required to undertake a Credit Check, as well as a DBS check (Enhanced or Standard) with the Disclosure and Barring Service (DBS), the cost of which will be met by Onebright.
• Onebright is committed to adhering to the Equality Act 2010 and provides equal opportunities to all applicants, staff and clients. Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will organise appropriate support.
• Please note, all applicants must be legally entitled to accept and perform work in the UK and we will seek to complete a Right To Work check for all candidates.
• For further information please email careers@onebright.com or call the Onebright Recruitment Team on 01904 933519 for more information.

Proud member of the Disability Confident employer scheme

About the role:
Please note we don't have a fixed closing date but instead will close the role when we have sufficient applicants to interview so apply soon to not miss out!
The Role
You will support the team to provide essential learning and accessibility support to young people and adults with SEN which includes facilitating their access to and achievement of learning programmes, supporting their access to all College services and College led activities and facilitating personal development of learning/study skills and educational outcomes including those relevant to individual Educational Health & Care Plans (EHCPs)
You will be required to provide person-centred learning support to students with severe and complex learning difficulties and/or disabilities which may include supporting them with personal care where necessary. You may work with individuals or small groups and encourage students to engage with activities or work independently.
Skills and Experience
You will have good literacy and numeracy skills and have the ability to establish and maintain good working relationships with students, teachers, parent/carers and, other agencies involved with the students. Experience of working in a multi-cultural environment and an understanding of safeguarding and discrimination issues and the difficulties faced by those with learning difficulties are essential.
You must be willing to assist learners with regards to their personal care and mobility, taking instructions from learners regarding their support needs. You will have excellent interpersonal and communication skills with the ability establish good working relationships. You’ll also have exceptional organisational skills combined with good IT knowledge and sound administration skills. Experience of working with SEN learners in a secondary or FE environment is desirable.

About The Company
The College
London South East Colleges is a successful and innovative College operating with sites across Bromley, Bexley, Orpington, Greenwich and Lambeth. With nearly 14,000 students and 1,000 members of staff, the College is a major employer in the area and makes a significant impact on the lives and future prospects of its learners who travel from across London to study with us. The College is also the sponsor of London South East Academies Trust, a growing Multi-Academy which is rapidly developing a track record of academic and financial success. With a combined turnover of circa £65m and the ambitious growth plans of the group, there has never been a better time to join this exciting organisation.

Benefits
There are excellent pension schemes, including employer contributions (Teachers’ Pension Scheme, Local Government Pension Scheme or Nest). Staff also have access to our Employee Assistance Programme, free onsite parking, salary sacrifice cycle to work/bike loan scheme and annual season ticket loan. You will have access to onsite gym at Bromley, discounts in inhouse restaurants and hair and beauty treatments.

Accreditations
As employers, we recognise and embrace our legal and quality-assurance framework responsibilities, and use these frameworks, as well as other accreditations and schemes, to further develop our development and progress of Equity, Diversity and Inclusion. We also acknowledge that there is always more that we can learn, and so we use these accreditations to provide an external lens and share/gain best-practice information.

Our Accreditations include:


- Investors in People – meaning we are committed to the professional development of our staff members.
- Recognised nationally in 2021 by the TES, as Overall FE Provider of the Year, FE College of the Year, and winning the Contribution to the Local Community award.
- Disability Confident – Committed
- Stonewall Workplace Champions – Silver Award
- Investors in Ethnicity – Exemplary Employer and member of the Top 25 employers 2 years in a row
- Affiliate member of the Black Leadership Group

Due to expansion of our Service Management function we have an exciting opportunity for a dynamic individual to join us as a Senior Support Analyst. You will be joining a brand new team that is going to develop and implement an ITSM strategy across all of Digital Information Services (DIS).

The post is 37.5 hours per week between 8am-5pm Monday-Friday based at our offices in York. Fixed Term/Secondment for 18 months.

For currently NHS Employees this position is available as a secondment opportunity and you must seek approval from your current line manager prior to applying

The main duties will involve:
• Working with all the different technical and administrative teams within DIS providing them with Service Management support
• To represent DIS to key contacts within the trust.
• Support the Incident, Problem, Change Management functions.
• Assess departments performance against SLAs.
• Ensure new IT Services are effectively onboarded
• Maintain support documentation & guidance

Successful candidates will ideally have knowledge & experience of working within the ITIL Service Management Framework.

Our benefits


We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension fordependants

• 27 days holiday rising to 33 days (depending on NHS Trust service)

• Agenerous relocation package of up to 30% of salary (capped at £18k)to support with relocation expensesfor hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/managerat interview stage.

• A variety ofdifferent typesof paid and unpaid leave covering emergency and planned leave

• Confidential advice and support on personal, work,familyand relationship issues, 24/7, from our Employee Assistance Programme

• NHS Car Lease scheme and Cycle to Workscheme

• An extensive range of learning and development opportunities

• Discounts on restaurants, getaways, shopping, motoring,cinemaand financefrom a rangeof providers


For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.


A full description of the role is available in the attachment: job description.


Please note that if a high number of applications are received this advert may close early. You areadvised to submityou application at the earliest opportunity.


Working for the Trust


Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.


Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive fromdifferent backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.


As part ofseekingto become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.


Armed Forces Friendly Employer


We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promoteSaBRE- Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.


COVID-19 Vaccination Requirements


Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, thisremainsour best defence to protect our patients,ourselvesand everyone else.






This advert closes on Tuesday 8 Oct 2024

Proud member of the Disability Confident employer scheme

Salary £11.75 per hour Tenure Permanent Available Hours Monday, Tuesday, Wednesday & Thursday 18:00-23:00, Saturday 08:00-16:00 Sunday 08:00-16:00 Location: Acomb Garth Community Care Centre, York, YO24 4LJ Job Summary: This is an exciting opportunity to join the Nimbuscare team in the role of Care Navigator, to support the Nimbuscare team in the delivery of our new Urgent Care / Out of Hours contract. You will support the smooth and efficient running of the GP Out of Hours service, in providing operational shift support to our clinical teams working in our centres face to face or remotely as part of our Clinical Assessment Service (CAS). You will liaise with Healthcare Professionals, patients, and other colleagues to ensure a timely and high standard of care is delivered. You will make and receive telephone calls and will work in line with Standard Operating Procedures. This role contributes to the effective running of the GP Out of Hours service across multiple locations (York, Scarborough, Malton, Whitby and Selby) Main Duties and Responsibilities: To actively manage the patient queue in SystmOne to ensure optimum service delivery to patients referred from NHS 111 To action calls received from Healthcare Professionals To support the clinical team with onward referrals where appropriate To co-ordinate patients who need to be seen F2F and where appropriate home visits To process routine primary care referrals To support the Operational Services Team with routine workload e.g. booking patients into clinics for other contracts / services Any other duties and directed by the Senior Care Navigator / Urgent Care Service Lead

Are you passionate about providing care and looking for flexible working opportunities? We are recruiting dedicated Mental Health Nurses to join our team and work Ad Hoc shifts within Mental Health Services in York. You will be working across Adult and Older Adult acute mental health inpatient and assessment wards.

Why Choose Us?

• Flexible Shifts: Day, night, and weekend shifts available

• Competitive Pay: Earn from £21.14 per hour (Ltd/ Umbrella) or £19.18 PAYE Inclusive equivalent, with uplifts for nights, weekends, and bank holidays.

• Fantastic Benefits:
  • £250 Registration Bonus
  • Up to £350 Referral Bonus
  • Uniform provided
  • Weekly payroll
  • Compliance costs covered
  • Dedicated consultant support

Requirements:

• Mental Health Nursing qualification
• At least 12 months of post-qualification experience
• Current NMC PIN and registration
• PMVA Training

Join us in making a difference in the lives of those in need while enjoying flexibility and great rewards! To apply, email rebecca.hyde@servicecare.org.uk.