Total 38 Customer Service job vacancies in Wokingham, Berkshire, RG41 1JR

This is a holiday cover for 3 weeks helping, covering a busy reception, working for a lovely client based in Reading town centre.

Receptionist Duties
Greeting Visitors: Welcome guests and clients warmly, ensuring a positive first impression
Answering Phones: Managing incoming calls, directing them to the appropriate departments or taking messages as needed.
Scheduling Appointments: Coordinate and schedule meetings, appointments, and events for staff and clients.
Managing Correspondence: Handle incoming and outgoing mail, emails, and packages efficiently.
Maintaining Records: Keep accurate records of visitors, appointments, and other relevant information.
Office Supplies Management: Monitor and order office supplies to ensure the reception area is well-stocked
Providing Information: Assist visitors with enquiries

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

What skills and experience we're looking for

We are looking for an enthusiastic Learning Support Assistant to join our hard working, friendly team at this popular school. This is a fixed term position until 31st August 2025.

You will be required to provide personalised support for individual SEND children or support groups of children in class, as directed by the class teacher. Experience of working with children is preferred. Experience of working with ASD or ADHD children would be an advantage. The successful applicant will be flexible and a good communicator, who enjoys working as part of an enthusiastic team, as well as being able to use their own initiative.

What the school offers its staff

We welcome applicants from under-represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.

The school is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful applicant will be required to obtain an Enhanced Disclosure from the DBS.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Service Advisor Vacancy - Wokingham

Salary: Basic £30,000 OTE £39,000 + and company benefits
Working hours: Monday to Friday, 8am - 6pm, 1 in 4 Saturday mornings - full time, permanent position

OC18145

We have a new vacancy for a Service Advisor for my client's main dealership in Wokingham. Excellent opportunity for a Service Advisor to join a high performing team. This role suits a Service Advisor looking for a long-term role.

Fantastic benefits package that includes:

• Competitive starting salary
• Company pension scheme

Role:

• This Service Advisor position entails dealing with the customer as they wish to book their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, time scale and what exactly will happen
• The role is with a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer service

Requirement:

• The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.
• Have a steady work history
• At least 2 years' experience working within the motor trade / car dealership as a Service Advisor
• Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
• Looking for a confident, friendly and professional individual with a strong customer service background.

All applications will be treated with the utmost confidentiality

INDAS

Consultant: Jack Adams

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

ABOUT THE ROLEAs a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support. A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us, which is why the role of Kitchen Assistant is so important. You'll help to produce meals and create a fulfilling dining experience for every resident. You'll be an asset to your colleagues and your impact will reach beyond the kitchen too. There'll be plenty of opportunities for you to get to know our residents, enhance their hospitality experience and develop your skills. ABOUT YOUWhen you join us as a Kitchen Assistant, you'll play a crucial role in the success of your care home. That's why we're looking for someone who's committed to maintaining the highest standards in the kitchen and during the food preparation process. You should be reliable, considerate and caring in your approach. Formal qualifications aren't necessary, although any similar experience gained in a commercial or care setting would be useful. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Join us today to receive a £5000 Welcome Bonus (£25000 after one month and £25000 after successful completion of probation - applicable only for teachers who are immediately available).

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

If the trial is a success, we’ll be rolling the 4DWW out across the Group – so there’s never been a more exciting time to join #teamOFG!

Job Title: Primary Teacher

Salary: Up to £50,000 per annum - plus welcome bonus

Location: New Barn School, Newbury, Berkshire

Contract: Permanent Term Time Only

Hours: 40 hours per week, Monday to Friday 8.30am - 4.30pm including 1x 5pm finish

UK Applicants only. This role does not offer sponsorship.

Due to growth in our service, we are recruiting for a Primary Teacher to join our wonderful team at New Barn School located in Newbury!

Job Summary and Duties

Working as a Primary Teacher for New Barn School, you will deliver fun educational based learning which is tailored to each of our pupils to ensure they will achieve positive results.

The role will be challenging but rewarding, working in a dynamic environment where you can make a real difference. You will be expected to lead the teaching of and co-ordinate flexible, person-centred programmes of study for individuals and groups of pupils. You will be able to demonstrate a practical, hands-on approach to teaching and be prepared to go above and beyond for the young people we support.

Duties will include:

Teaching a varied range of subjects
Preparing, planning and assessing teaching sessions whilst maintaining an awareness of curriculum developments
Writing and implement individual education plans, making assessments of educational attainment, setting challenging yet achievable targets
Build relationships with all young people, which will encourage their interest and participation in their education
Creating an environment which is stimulating and purposeful for all pupils to promote teaching and learning outside the formal classroom settings
Key Skills Required:

Hold Qualified Teacher Status
Have a background of teaching a range of subjects at Primary Level, delivering teaching at a good or outstanding level
Knowledge of current education issues in relation to terms of practise, process and curriculum
Be experienced in working within an SEN setting, supporting pupils and young people with challenging behaviour (SEMH/EBD)
About the School

New Barn School offers a broad, balanced and relevant curriculum to boys and girls, aged 6–19 years who have Social, Emotional and Mental Health complexities.

New Barn School takes full advantage of its beautiful settings and fosters a love for using the outdoor curriculum including forest school, farm experiences and horse riding. The school is within a commutable distance of Swindon, Oxford, Andover, Basingstoke and Reading and other surrounding towns and villages. 

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Our services offer a stable, secure and supportive environment, in which the pupils and young people we care for can develop the skills and confidence necessary to help them fulfil their potential.

Acorn Education is the UK’s leading independent provider of specialist education and care for vulnerable pupils and young people. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

Why join Acorn Education?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS,

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

If the trial is a success, we’ll be rolling the 4DWW out across the Group – so there’s never been a more exciting time to join #teamOFG!

Job Title: Facilities Assistant

Location: New Barn School, Berkshire

Salary: Up to £28,000 per annum depending on experience and qualifications

Hours: 40 hours per week, Monday to Friday, 8am - 4pm

Contract: Permanent, 52 weeks per year

As part of our continued growth, we now have a fantastic opportunity for a Facilities Assistant to join our close-knit team at New Barn School.

If you are looking to join a dedicated team in a school that will welcome your ideas and re-engage our young people, we would like to hear from you. The successful candidate will support the Facilities Manager in the maintenance and health and safety across our site.

We are seeking a dedicated Facilities Assistant to join our team at New Barn School. As a crucial member of our staff, you will play a pivotal role in maintaining the functionality, cleanliness, and safety of our school campus. This position offers an exciting opportunity to contribute to the educational experience of our students and support the overall mission of our school.

Responsibilities:

Perform routine maintenance and repairing tasks.
Conducting regular inspections of facilities to identify and address maintenance issues promptly.
Ensure cleanliness and organization throughout the school.
Performing regular cleaning duties.
Assisting with grounds keeping.
Maintaining outdoor recreational areas and equipment.
Supporting safety protocols and procedure.
Conducting safety inspections and reporting any hazards or concerns.
Assisting with emergency preparedness drills and procedures.
Ensuring compliance with health and safety regulations.
Collaborate with other staff members to facilitate the smooth operation of the school environment.
Essential:

Full UK driver’s licence.
Good Numeracy and Literacy skills.
Desirable:

Any additional qualifications pertinent to the job role.
About us

New Barn School offers a broad, balanced and relevant curriculum to pupils, aged 6 – 19 years who have Social, Emotional and Mental Health complexities.

New Barn School takes full advantage of its beautiful settings and fosters a love for using the outdoor curriculum including forest school, farm experiences and horse riding. The school is within a commutable distance of Swindon, Oxford, Andover, Basingstoke and Reading and other surrounding towns and villages. 

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Our services offer a stable, secure and supportive environment, in which the pupils and young people we care for can develop the skills and confidence necessary to help them fulfil their potential.

Acorn Care and Education is the UK’s leading independent provider of specialist education and residential care for vulnerable pupils and young people. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

Why join Acorn Education?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

#1

Financial Accountant, QA Higher Education, Leeds City Centre
Hybrid Working (2 days per week in the office)
Fulltime, Permanent Opportunity

Are you a fully qualified experienced Financial Accountant, perhaps currently in practice now looking for a move into industry OR perhaps you are a Financial Accountant in industry looking for a new opportunity within a vibrant, rewarding and growing business, where you can develop further?

What's your focus: (please click through to read the full job description)
As Financial Accountant you will be responsible for the QA Higher Education's Financial Reporting and financial controls including group and subsidiary statutory accounts, and JV statutory accounts, VAT return submission, corporation tax submission, internal controls and other regulatory reporting.
You will manage our financial controls and regulatory reporting, here's some of the responsibilities for our role, please click through to the JD to read in more detail.
Oversee the timely production of annual group, subsidiary and JV statutory accounts.
Manage interim and year end audit process for group and the JVs.
Ensure VAT and corporation tax submissions are accurate, paid and filed on time.
Ensure any other regulatory reporting is accurate and submitted on time.
Assist with the preparation and review of balance sheet recs and other tasks as required.
Assisting with the preparation and review of working capital reporting including variance analysis.
Review and maintain accounting policies and procedures documents to ensure current and in line with relevant accounting standards.
Research and advise on any new accounting standards and regulatory reporting to ensure compliance including drafting policies, procedures and implementing controls for these.
Ensure appropriate financial controls are in place and functioning effectively. Review any issues arising and draft and implement mitigating controls and procedures for all areas of accounting and reporting.
Assist with any changes to group structure such as incorporation of new entities to ensure these are structured correctly and bank accounts and systems are in place in a timely manner for their operation.
Reports to other parties as required.

Bring your experience:
Professional accounting qualification (ACA/ACCA).
Previous experience in a role with accounting, compliance and auditing responsibilities.
Evidence of having monitored financial and operating processes and controls and provided recommendations for improvement.
Experience of managing the year end audit process.
Previous VAT and corporation tax experience.
Sound knowledge of IFRS, accounting principles, procedures and controls.
Experience with creating financial statements.
Sound knowledge of VAT and corporation tax and experience of having prepared returns for these.

#acca
#aca
#financialaccountant
#leeds
#LifeAtQA
#hybrid
#kpmg
#deloitte
#BDO
#grantthornton
#Bakertilly
#EY
#CroweLLP
What we can give you:
Naturally we have company benefits and various perks for you.
We will give you the opportunity to work with the market-leading learning organisation.
A competitive salary of course, to reward the hard work you will bring.
A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA Higher Education is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
Apply now - here's how! Simply hit the apply button.
Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.

QA Higher Education
#QAhighereducation

Customer Team Member
Location: 4 Monument Close, Essex Street, Newbury, RG14 6QW
Pay: £12.00 per hour
Contract: 20-39 hours per week + regular overtime, permanent, full or part time hours
Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (until 10.30pm) and weekends, to be discussed at interview



Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.


We're looking for Customer Team Members to join our team at Co-op.


When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.


What you'll do
- Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community - get involved in all kinds of activities and events!

This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts

Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.



As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

Full job description
For this particular role we can only consider candidates who have the right to live and work in the UK. Please ensure you have the right to live and work in the UK before applying.
Job title: RMN or RGN
Rate Of Pay: £21 an hour
Work pattern: Full time, permanent role. 40 hours per week, on call provisions on a rota basis.
Working as a RMN/RGN at a Private Independent Hospital in Maidenhead, your duties will include the following:

Information about the Role:

• Assess patient health problems and needs, develop and implement nursing care plans, and maintain medical records. Administer nursing care to ill, injured, and long term service users.
• Behave professionally and discreetly at all times and in line with the Nursing and Midwifery Council (NMC) Code. 
• Be competent and confident in managing people with long term health conditions. 
• Assess, diagnose, plan, implement and evaluate interventions/treatments for service users  with complex needs. 
• Proactively identify, diagnose and manage treatment plans for service users (as appropriate). 
• Prioritise health problems and intervene appropriately to assist service users in complex,  
• urgent or emergency situations, including initiation of effective emergency care. 
• Recognise and work within own competence level 
• Produce accurate, contemporaneous, and complete records of service user interaction and consultation, consistent with legislation, policies and procedures. 
• Support, manage and guide support workers on a daily basis. 
• Continual personal development to develop oneself and the role. 

Necessary Experience or Qualifications:

Someone who has a real passion for caring and helping people.

• Hold a valid NMC Pin
• Ability to work on shift/rota pattern.
• Have the right to the work in the UK
• Minimum 2 years experience in a health care/ mental health setting.

Information about the Service:

The services have a dual purpose whereby Mental Health regulated activities run parallel to a Nursing Home environment and the services cater for the needs of both genders. The accommodation is inclusive of 18 dual registered beds for nursing care, 42 nursing care and long term rehabilitation beds and 32 short term rehabilitation beds. The clinical team also provides Outreach and Community services. All accommodation is provided in spacious rooms which are all en-suite with television lounges, dining areas and personal care facilities. All rooms have lockable doors, storage space and lockable cabinets for personal effects or self-administering medication.

We have an excellent opportunity for an experienced Plumber with Multi Trade skills to join our team in Bracknell. As a Plumber you will play a crucial role in ensuring the seamless execution of various building projects. From responsive maintenance, void works and planned maintenance to emergency repairs.

Duties will include;

• Delivery of upgrades to Kitchens and Bathrooms
• Install and repair water, heating and drainage systems
• Cut, shape and join pipes and fittings
• Service central heating systems and radiators
• Respond to emergency call-outs

Working within void and tenanted homes you will be providing an excellent customer service and delivering a high standard of work. This is a fantastic opportunity to secure sociable, full time hours Monday to Friday.

You will be working a standard 37 hour week with potential to take overtime. A company van will be provided and an immediate start is available. You'll be working around the Windsor, Slough, Reading, High Wycombe, Datchet, Bracknell and surrounding areas.

The hourly pay rate for this role is £20.22 Ltd (PAYE equivalent £17.24 Inclusive of holiday).

You will need;

• NVQ or City and Guilds in Construction or Bricklaying
• Valid CSCS Card
• Full UK Driving Licence

Please contact Lewis for more information on 01772 208 967 or email your CV to lewis.jackson@servicecare.org.uk

Job title: Ward Manager
Rate Of Pay: Up to £60,000 Per Year

Information about the Role:
The services have a dual purpose whereby Mental Health regulated activities run parallel to a Nursing Home environment and the services cater for the needs of both genders. The accommodation is inclusive of 18 dual registered beds for nursing care, 42 nursing care and long term rehabilitation beds and 32 short term rehabilitation beds. The clinical team also provides Outreach and Community services. All accommodation is provided in spacious rooms which are all en-suite with television lounges, dining areas and personal care facilities. All rooms have lockable doors, storage space and lockable cabinets for personal effects or self-administering medication.
Main duties of the role:-

• Exercise effective managerial and clinical leadership of ward/department staff and manage non-compliance with agreed standards in line with service polices and protocols.
• Participate in the hospital on call system.
• Undertake individual performance review and the identification and implementation of personal development plans for all staff. This will be achieved by undertaking supervisions and annual appraisals for your staff.
• Deal personally with patients, families and carers in order to prevent and resolve
• concerns and complaints. To ensure that the ward team proactively engages with patients and their families when feedback from concerns are received.
• Hold regular (no less frequently than monthly) ward meetings and ensure Service and Directorate information is cascaded to the team.
• Facilitate open and effective communication within the ward team.
• Manage the selection, appointment and retention of ward staff who exemplify the service values and attitudes and ensure the good reputation of the service.
• Proactively manage sickness and absence of staff within ward team in accordance with service policy.
• Ensure that duty rotas are prepared and approved; reflecting establishments, skill mix against patient acuity and workload demand and comply with current roster guidance.
• Be accountable for the achievement of agreed key performance indicators regarding quality, safety, patient/staff experience and resources.
• Demonstrate responsibility for reporting all accidents/untoward incidents and harms and ensuring relevant documentation is completed and taking appropriate action in the light of emerging trends.
• Undertake delegated responsibilities from the Registered Manager and Deputies

Person Specification:-

• Be an Registered Mental Health Nurse with active UK NMC PIN
• Previous experience as a registered mental health nurse working in a similar environment.
• Knowledge of CQC regulations.
• Experience in managing staff, motivating teams and recruiting new staff members.
• An understanding of staff induction, supervision, and appraisal processes.
• Leadership and collaborative working style.
• Excellent communication skills, both written and verbal.
• Flexibility required and ability to share on call in 24hr working environment.
• A commitment to the provision of high quality care with an interest in the care, learning and development of vulnerable adults in designated

Customer Advisor
Slough
12 Months Maternity Cover, Full time 37.5 hours per week
£12.58 - £14.50 Per hour dependent on skills and experience
Working Hours: Mon-Fri 8:30am-5pm
ASAP Start

Our client, one of the world's leading industrial companies are currently recruiting for a Customer Advisor to join their busy team in Slough.

Role Overview:
To provide a superior level of customer service to all customers contacting the Technical Advice Centre and complaint resolution via various platforms including social media. Championing the voice of the customer ensuring all customers are properly managed and their feedback shared with the business, to improve products for the future. Managing your own time with up to 80 open complaints at any one time, whilst managing complaint costs in a fast paced and pressured environment. Negotiating complaints worth thousands which could have legal involvement along with multiple stakeholders.

Role & Responsibilities:

• Deal with any customer query relating to their current or possible future needs. Sharing customer trends in feedback to develop improvements in future product and service offering.
• To ensure all open complaints are contacted at the set frequency to maintain ownership and the customer expectation.
• Record all data on CRM accurately according to the needs of the business.
• To be prepared to make decisions, agree and negotiate settlements that could be worth thousands of pounds. Ensuring the appropriate level of sign off is agreed throughout the process.
• Understanding the risks involved with handling social media interactions, with a unique style of writing and responding on a social platform within agreed timeframes.
• Communicating with third party suppliers regarding any queries either party may have regarding products or orders placed.
• Organising laboratory testing to help resolve customer complaints by means of samples.
• Placing literature and sample orders
• Respond to all customer feedback generated via Survey Monkey
• Report any website errors to the appropriate teams
• Adhere to all HSE and clear desk policies.
• Understanding the importance and risks that are associated with customer HSE complaints. Managing the HSE Alerts process in each case.
• Keeping up to date with product knowledge and any current product resolutions.
• The ability to manage a difficult customer; able to diffuse a situation and propose a suitable resolution. Whilst remaining calm and not taking and comment from the customer personally.
• In the role the Advisor needs to be able to handle the pressure of workload and stresses that come from a high pressured customer contact environment.

Using your excellent communication and customer service skills, the Customer Service is responsible for:

• Providing our customers with expert technical advice, including specification advice on all decorative brands & products. Able to identify complaints and issues that may be potentially sensitive or may risk the businesses reputation and highlight to the crisis team as appropriate.
• Turning complaints into opportunities & maintaining ownership at every opportunity, whilst proactively promoting products and services.
• You will also be responsible for agreeing & negotiating settlements that are satisfactory to the customer and appropriate to the business.
• To interact with customers over the phone, in writing (letters & emails) and on social media platforms
• The ability to effectively communicate different types of technical reports to all types of customers, in a way they can understand.
• Being a team player and assisting your colleagues where necessary with day to day administration tasks, including allocation of post, filing, processing free of charges, courier requests and logging complaints.

You will have an excellent understanding of IT packages, ideally including SAP, Word and Excel and previous customer service based environment experience to include inbound and outbound phone contact.

If you feel like this could be the role for you, click 'apply' today!

What skills and experience we're looking for

We want to hear from you if you are a committed, proactive and flexible Behaviour Support Worker, Learning Support Mentor or SEN Teaching Assistant who could make a difference to pupils’ lives and their experience of education, especially those who have become disengaged. We have vacancies in both Key Stage 3 or Key Stage 4 at our secondary Alternative Provision in Slough and in our Millside School SEMH Specialist School, assisting pupils in overcoming barriers to learning.

Haybrook College educates young people aged 11 to 16 who have challenging and complex Social, Emotional, and Mental Health difficulties (SEMH) or medical needs. We have multiple provisions providing bespoke, child-centred and high quality education programmes, which aim to ensure that all the students individual educational needs are met. We offer provision for a range of students across KS3 to KS4, as a result of SEND, Managed Moves, Permanent Exclusions or out of area placements.

If you want to find out more about Haybrook College, look at our website www.haybrookcollege.co.uk to see the different programmes on offer.

Our ideal candidate will:

• Have experience working with either small groups or 1:1 with students who may have complex social and emotional difficulties, may demonstrate challenging behaviour or who may have Special Educational Needs. This may be as a mentor, teaching assistant, youth worker or other support role.
• Be able to mentor students with a confident and positive approach to motivate and engage them in their learning.
• Be able to remain calm in challenging circumstances, providing a safe and positive learning environment and de-escalating any threatening or aggressive behaviour.

What the school offers its staff

Early finish Fridays (1.30pm).

Further details about the role

This position is known internally as “Sports Coach Mentor” and is advertised as such on the Haybrook College website. Please note that CVs will not be accepted without a completed application form.

Applications will be reviewed on a rolling basis and the position may close earlier if the right candidate is found.

Commitment to safeguarding

As part of our commitment to safeguarding the welfare of children and young people, it is College policy to obtain references prior to interview. Applicants will be required to undertake a DBS enhanced disclosure. Haybrook College strives to be an equal opportunities employer and recruits from all sections of the community solely on basis of ability to fulfil the job requirements. As per KCSIE guidance, we may consider searching for your profile online.

IT Programme Manager with proven experience of delivering and managing projects within Adult Social Care and Children’s Services, staff management skills and ability to understand technical system designs and concepts is required for a well-established organisation based in Wokingham, Berkshire.


SALARY: £50,788 - £56,075 pro rata + Generous Benefits (see below)

LOCATION: Hybrid split between working from home and the office in Wokingham.

JOB TYPE: Full-Time, 12 Month Fixed Term Contract


JOB OVERVIEW

We have a fantastic new job opportunity for an IT Programme Manager with proven experience of delivering and managing projects within Adult Social Care and Children’s Services, staff management skills and ability to understand technical system designs and concepts.

Working as the IT Programme Manager you will be responsible for the successful delivery and monitoring of core strategic programmes within a portfolio of change, with proven experience of delivering projects for Adult Social Care and Children’s Services.

You will provide knowledge and experience of leading/managing programmes of work including the following systems – Mosaic, Capita One, CRM for Education to name but a few. You will focus on programme objectives, programme level risk and issue management and benefits to be owned, measured, and tracked.

In this pivotal role as the IT Programme Manager you will engage with cross-functional senior stakeholders to drive good governance across the programmes and ensure information is clear and transparent, support change management, maximise opportunities, escalate issues and address any resourcing impacts.


DUTIES

Your duties as the IT Programme Manager include:

• Delivery and Monitoring: Responsible for the successful delivery and monitoring of core strategic programmes within a portfolio of change, particularly in Adult Social Care and Children’s Services

• Risk and Issue Management: Focus on programme objectives, programme-level risk and issue management, and benefits tracking

• Stakeholder Engagement: Engage with cross-functional senior stakeholders to drive good governance, support change management, and address resourcing impacts

• Quality Assurance: Assure the quality and accuracy of reporting across programmes, capture and disseminate lessons learned, and align with Business Change and PMO departments

• Project Management: Monitor IT project/programme delivery, manage project budgets and resources, and resolve issues and dependencies


CANDIDATE REQUIREMENTS

• Programme and Project Management: Relevant qualifications or skills and experience in programme and project management (e.g., MSP or similar) are essential

• Technical Understanding: Ability to grasp and interpret technical system designs, concepts, and documentation, and articulate them to stakeholders with varying levels of technical understanding

• Communication and Organizational Skills: Good communication skills, both oral and written, with the ability to prepare reports and briefing notes, and highly developed organizational skills

• Experience in Managing Projects: Proven ability in managing projects, other managers, and staff to achieve agreed outputs within budget, including benefit realisation

• Proven experience of delivering projects within Adult Social Care and Children’s Services, including Mosaic, Capita One and CRM for Education

• Proven experience and evidence of working in multiple technical & analytical disciplines (data, system & workflow improvements, implementation of new portals)

• Ability to work on own initiative, to solve problems, and to take decisions to secure required results


BENEFITS

• 31 days annual leave (rising to 36 after 5 years continuous local government service), plus Bank Holidays
• Local government pension scheme
• Flexible working arrangements
• An Employee Assistance Programme including a 24/7 wellbeing helpline
• Access to an onsite gym
• A range of employee discounts
• Salary sacrifice car and bike schemes
• And more!


APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-C12760

Full-Time, Permanent IT Programme and IT Project Manager Jobs, Careers and Vacancies. Find a new job and work in Wokingham, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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AWD-IN-SPJ

Job Title: Strategic Recruitment Manager
Location: Slough
Salary:£340.94 Per Day PAYE
Contract:3 months temporary ongoing
Hours: Full time 9-5:30 p.m
About the Role

Are you passionate about finding and nurturing the right talent to drive organisational success? We are looking for a Strategic Recruitment Manager to lead and shape recruitment strategies at all levels, from entry roles to executive leadership. This role oversees both permanent and temporary hiring, as well as entry-to-work programmes, ensuring efficient and impactful resourcing across the organisation.
Key Responsibilities

• Design and deliver a strategic recruitment service to meet current and future skill needs.
• Establish recruitment standards, frameworks, and tools, including competencies and question banks, that align with organisational goals.
• Develop and implement inclusive recruitment training programmes.
• Drive recruitment strategies in collaboration with internal and external stakeholders to ensure a strong talent pipeline aligned with workforce plans.
• Lead initiatives to enhance diversity and inclusion in recruitment processes.
• Utilise data insights to continually refine recruitment practices and improve performance and outcomes, working closely with data analysts to shape strategies.
• Anticipate and address skill shortages by leading proactive market engagement and shaping talent attraction strategies to ensure a high-quality candidate experience from brand awareness to onboarding.
• Oversee senior leadership recruitment, ensuring a smooth, high-quality process for leadership hires.
• Manage supplier contracts for recruitment services, ensuring compliance with standards and driving continuous improvement in resourcing practices.
• Lead a high-performing recruitment team, fostering a culture that supports strategic decision-making and meets the organisation's resourcing needs.

About You

• Education & Qualifications: Bachelor's degree (RQF Level 6) with a CIPD qualification or equivalent.
• Professional Expertise: Extensive experience managing large-scale recruitment services, with strong knowledge of employment law in resourcing.
• Leadership: Proven ability to lead teams in a customer-focused, fast-paced environment.
• Strategic Vision: Skilled in process improvement, change management, and programme management, with the ability to interpret data and shape recruitment strategies.
• Interpersonal Skills: Excellent communication and relationship-building skills with a talent for influencing stakeholders.
• Technical Knowledge: Expert in recruitment methodologies, talent attraction, and current recruitment technologies.

What We Offer

• An opportunity to lead and influence recruitment strategy on an organisational level.
• A collaborative environment, with close partnerships across multiple teams.
• A role with direct impact on long-term resourcing and organisational goals.