Total 255 Customer Service job vacancies in Swindon, SN5 0AD

Main Purpose: To provide skilled high quality care to children and young people with complex medical needs, in the home or community setting. To carry out delegated clinical tasks providing support for children with complexhealth needs and those dependent on technology, following individualised care plans developed by the nursing team, having become competent through an intensive and on-going training program and with support and guidance from registered nurses. Main responsibilities: 1.Work as a member of the Childrens Continuing Care Team (CCCT) providing care shifts to support families of children with complex care needs, carrying out delegated clinical tasks with supervision from CCCT Nurses.2. Provide day or night care shifts as per a rota determined by each childs allocated care package, in the childs home or community e.g. school, place of respite.3. Provide a high standard of care at all times, meeting the individual needs of the child or young person and being attentive and alert throughout the shift to ensure the childs needs are fully met.4. Work closely with families and CCCT to promote the childs well-being.5. Accurately observe and record the childs condition, noting any changes and initiating appropriate action as required.6. Maintain up to date and accurate records in accordance with NHS standards for records and record keeping.7. Report any changes in the child/young persons condition or potential hazards in the environment to the family and the On Call/Lead CCCT Nurse.8. Report incidents and accidents to the Lead CCCT Nurse. Have an understanding of risk assessment management.9. Acknowledge the parameters of the role and refer any issues beyond the scope of the role to the On Call/Lead CCCT Nurse.10. Ensure a safe environment and safe use of equipment.11. Ensure fully conversant with emergency procedures.12. Participate in and complete an orientation and on-going training program comprising face to face and online education, ensuring that competencies in specific clinical procedures set out in protocols relevantto the child or young person are achieved and maintained.13. Maintain clinical knowledge and skills. To keep up to date with changes in practices and make full use of relevant opportunities for self-development.14. Attend mandatory training and safeguarding supervision sessions.15. Attend planned clinical supervision sessions and seek support when required. Frequent contact with families with complex health needs requires strong interpersonal skills and a high degree of professionalism, emotional resilience. The ability to ask for support is imperative when dealing with distressing and disturbing situations.16. Provide ad hoc support to the Childrens Outreach Nursing Service.

Are you passionate about making a real difference in people's lives? Do you want to advance your career in care while helping to shape person-centred, strength-based care plans? If so, we have the perfect opportunity for you!

Position: Support Planner (SHAPE Team)
Location: Swindon
Salary: £24,960 + Additional Earnings Potential
Hours: Monday to Friday, 08:30 - 17:00
No on-call responsibilities

Why Choose First City Nursing Services?

We are a leading provider of high-quality care, dedicated to empowering individuals and supporting their aspirations with a holistic, strength-based approach. We're looking for a SHAPE Facilitator to join our dynamic team and help deliver the best outcomes for those we care for in the community and at home. If you are someone who is passionate about providing person-centred care and enjoys working collaboratively with clients and health professionals, this could be the role for you!

What Will You Be Doing?

As a SHAPE Facilitator, you'll play a pivotal role in delivering strength-based care that promotes independence and well-being. Your responsibilities will include:

• Assessing and writing person-centred care plans based on individual strengths, needs, and aspirations.
• Conducting risk assessments, auditing, and ensuring compliance with CQC standards.
• Working with clients and their families to create tailored care packages that focus on long-term outcomes.
• Collaborating with a wide range of health professionals and services to deliver holistic support.
• Thinking creatively to explore alternatives to formal care and connecting clients to local services and community resources.

What Are We Looking For?

To be successful in this role, you should have:

• At least 12 months' experience in care delivery.
• A Level 2 qualification (or equivalent) in Health & Social Care.
• Full UK driving license and access to your own vehicle (essential).
• Strong English and computer skills.
• Excellent communication skills with a professional, solution-focused approach to your work.
• A flexible and reliable attitude, with the ability to work independently and as part of a team.

Why Work with Us?

At First City Nursing Services, we value our team and offer a wide range of benefits to support your growth and well-being:

• Comprehensive training and ongoing support
• Access to the Blue Light Card discount scheme.
• Motor maintenance discount
• 28 days annual leave inclusive of Bank holidays .
• Free onsite parking.
• Employee Assistance Programme (Health Assured).
• Additional industry-recognised training to enhance your skills.
• Workplace pension
• Refer a friend scheme-earn rewards for bringing talented individuals to the team.

Please note: All positions are subject to satisfactory references, an enhanced DBS check, and full completion of mandatory training.

Ready to Make a Difference?

If you're passionate about delivering outstanding care and want to develop your career with a supportive and forward-thinking team, we want to hear from you!

Apply now and take the next step in your career with First City Nursing Services.

Not quite right for this role? Our team may direct you to another opportunity better suited to your experience.

Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction. RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be. #TJ #LSP 4400

ABOUT THE ROLEAs a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Bank Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs an Activities Assistant at a Barchester care home, you'll deliver imaginative, fun and varied activities to ensure our residents can enjoy an environment that is motivational and fulfilling. We want to make sure each individual can pursue the interests they most enjoy and that means you'll have a real impact on our residents' lives. The Activities Assistant role involves helping us to deliver an entertainment and activities programme that covers a wide range of pastimes, social activities, outings and events. Put simply, you'll help every resident to live as independently as possible and enhance their involvement with their family, friends and the local community. ABOUT YOUYou don't need any specific experience to join us as an Activities Assistant, so you could come from any background. What's important is that you have a sense of fun, creativity, and the ability to encourage and motivate others. You'll also need to have that little extra something a real interest in the people we support. Enthusiastic and empathetic, you're someone who'll really enjoy helping our residents to live their lives to the full. Bring us all of that, and you'll have every opportunity to develop your skills further with a range of courses designed to build your confidence in every aspect of your role. Being a driver is preferred due to the location of the home - please research before applying. Weekend working will also be required on a rota basis. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your creativity and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs an Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents. Our ethos is all about celebrating life, so you'll help to devise imaginative, fun and motivational activities that suit every interest and ability. An extremely rewarding role, part of your time as an Activities Coordinator will be spent getting to know our residents and their families before you create tailored activities programmes focused on maximising everyone's wellbeing, independence and social engagement. ABOUT YOUYou'll need to be warm, empathetic and personable to join us as an Activities Coordinator. Your organisational skills and driven mind-set mean you always get things done and make things happen. Meanwhile, your infectious enthusiasm and creative approach will inspire our residents and staff to get involved in activities both within the home and in the local community. Any similar experience would be ideal, but it isn't essential especially because we'll make sure you have the training you need to develop your skills and progress your career with us. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your planning and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Registered Nurse (Mental Health) at a Barchester care home, you'll use your compassion and experience to help deliver the exceptional levels of care and support we're known for. We'll look to you to provide our multi-disciplinary team with in-depth expertise on mental health to make sure our residents get the most out of life. You'll ensure each person's needs are met and that they're always treated with dignity and respect. You can expect a wide range of responsibilities, from making sure a new resident is settling in and developing tailored care plans to carrying out a variety of clinical tasks. As a Registered Nurse specialising in mental health, you can enjoy the freedom and autonomy you need to make a real difference. In return, we'll give you plenty of opportunities for training and career development. ABOUT YOUTo join us as a Registered Nurse (RMN), you'll need to have current NMC registration and a good knowledge of the most up-to-date clinical practices, particularly in relation to dementia. Experience of producing well-developed care plans and detailed risk assessments is important, as is an understanding of regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. Dedicated and compassionate, you'll pride yourself on your person-centred, thoughtful approach to nursing. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

To support the Clinical Lead in policy and strategy development as a senior member of the Division Management Team. To contribute to the leadership and development of Services under the direction of the Clinical Lead and Associate Medical Director and in line with the Trusts business plans. The post holder will ensure effective communication and involvement of staff across the Division including support to the Divisional Director to achieve their objectives. Work in partnership with colleagues in other Divisions within the Trust. As part of the Division Management Team, assist in the cost effective utilisation of resources, including pay and non-pay items such as equipment and drugs, within budgets. Work within the Trusts framework for Clinical Governance and Risk, including the development of clinical policies and adherence to standing orders, standing financial instructions and financial procedures. Undertake direct supervision of junior colleagues and participate in departmental/trust wide teaching programmes. Undertake investigations and report writing for incidents and participate in clinical risk management Appointed candidates will embody the STAR values and use the principles of the NHS Constitution for England to guide decisions. Further details can be found on the attached job description

Local Service Manager Position
Salary: £40,102.32 to £42,213.00 per year + benefits
Location: Swindon, Wiltshire
Hours: 37.5 hours per week (Monday - Friday)

Time Recruitment is thrilled to collaborate with a well-respected, not-for-profit care provider that delivers services across the UK in care homes and supportive living environments. The award winning care group are currently looking for a Local Service Manager to lead a small care home focused on supporting individuals with learning and physical disabilities in Swindon.

In this role, the Local Service Manager will primarily operate from the care home while also overseeing two supported living services in the area. These facilities cater to clients in residential, learning disabilities, and physical disability settings.

Benefits:

25 days of holiday (30 after 5 years) plus public holidays
Pension scheme with employer contributions
Discounts with major retailers and health plans
Life assurance and flexible working arrangements
Cycle to Work scheme and ample learning opportunities

Key Responsibilities:

Lead the overall service delivery by managing the team and collaborating with the Area Service Manager
Build and maintain relationships with partners, key stakeholders, and external agencies
Ensure effective service delivery and meet key performance indicators (KPIs)
Oversee financial performance and manage the budget
Handle recruitment, staff performance, and development
Maintain flexibility in working hours to meet service needs
Ensure health and safety compliance within the service

Skills and Experience:

The Local Service Manager will have proven managerial experience in a similar service setting, with strong interpersonal, leadership, and problem-solving abilities
Excellent communication skills and the ability to remain composed under pressure
Compassionate, dedicated, and hands-on in supporting service users
Experience in personalized support, fostering opportunities for personal development
Proven ability to engage effectively with statutory and voluntary partners
A valid driving license is essential, as travel is a requirement of the role

To apply for the Local Service Manager position, please reach out to Jack at Time Recruitment today!

Please note, we cannot offer sponsorship for the Local Service Manager position.

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Are you a healthcare assistant/support worker looking for work in Swindon? We have a variety of hours to cover in various settings in the area so have shifts to suit everyone.

First City Recruitment part of the First City Group are recruiting Care Assistants / Support Workers to work as agency staffing within Swindon and surrounding areas. This role is ideal for experienced Care Assistants wanting either full time or part time flexible work.

We are looking for reliable, empathetic, and caring individuals with 6 months of recent UK care experience to join our friendly and professional team. Our comprehensive induction training program is perfect for those who want to develop the skills needed to provide quality care. We're keen to recruit staff with the right values and behaviours who can help us ensure our workplace values are at the heart of everything we do.

We'd love to hear from you if you have experience doing:
* Residential Care
* Support Work
* Healthcare Assistant (HCA)
* Care Assistant
* Domiciliary Care
* Homecare
* Working with challenging behaviours
* 1-1 Care
* Autism Support Work

Location: Swindon and surrounding areas

Weekly pay is £12.88 per hour (inclusive of holiday pay) paid weekly every Friday.

Working with us you will receive:

• Excellent rates of hourly pay £12.88 - £15.68 (inclusive of holiday pay)
• Refer a friend scheme.
• Weekly pay
• Flexible day or night shifts, 12 hour shifts available.
• NEST pension plan
• Free uniform
• Free Comprehensive and rewarding in house classroom-based training.
• Access to Free health and social care diploma courses
• Enhancements rates of pay on bank holidays and over the Christmas period
• Eligibility to Blue light card - a variety of discounts at your favourite stores, holiday bookings and many restaurants.
• 24-hour support from our experienced office team

Our Requirements:

• You will need to be caring, kind, patient, reliable, honest, and trustworthy.
• Willing to undertake Personal Care tasks including bathing and toileting.
• Be comfortable and confident working as part of a team or lone working.
• A willingness to be flexible to meet the requirements of our client base.
• You must have the right to work in the UK.

Salary: £12.88 -£15.68 per hour (inclusive of holiday pay) paid weekly

If you're looking for a new challenge and think you have what it takes to provide excellent care to those in need, get in touch with us today

First City Recruitment is committed to safeguarding and promoting the welfare of vulnerable children and adults. Therefore, all offers of employment, where appropriate, are subject to an enhanced DBS check, satisfactory references and completion of mandatory training.

ABOUT THE ROLEAs a Registered Nurse (Mental Health) at a Barchester care home, you'll use your compassion and experience to help deliver the exceptional levels of care and support we're known for. We'll look to you to provide our multi-disciplinary team with in-depth expertise on mental health to make sure our residents get the most out of life. You'll ensure each person's needs are met and that they're always treated with dignity and respect. You can expect a wide range of responsibilities, from making sure a new resident is settling in and developing tailored care plans to carrying out a variety of clinical tasks. As a Registered Nurse specialising in mental health, you can enjoy the freedom and autonomy you need to make a real difference. In return, we'll give you plenty of opportunities for training and career development. ABOUT YOUTo join us as a Registered Nurse (RMN), you'll need to have current NMC registration and a good knowledge of the most up-to-date clinical practices, particularly in relation to dementia. Experience of producing well-developed care plans and detailed risk assessments is important, as is an understanding of regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. Dedicated and compassionate, you'll pride yourself on your person-centred, thoughtful approach to nursing. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

Location: Cirencester

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

A Vacancy at Barnet, Enfield & Haringey Mental Health NHS Trust.


To provide a specialist clinicalpsychology service to clients served by theNorth Central London Home Treatment Team, and Beacon Day Service. This will includeproviding psychological assessment and short term individual and group therapy to clients, including risk assessment and management. To be offering advice, consultation and supervision on clients’ psychological care to non-psychologist colleagues and to other, non-professional carers. To work autonomously within professional guidelines and the overall framework of the team’s policies and procedures. To utilise research skills for audit, policy and service development and research within the area served by the team/service.

The post holder may provide clinical supervision to assistant psychologists and non-psychologists.

The post holder will make positive contributions to any future service developments and the delivery of high quality, evidence based and evidence-informed care pathways. This may include training or teaching of other staff.

The post holder will be based between St Ann's and Edgware Community Hospital as the post is split between two linked but seperate teams, both covering patients from the North Central London area.

The work is with children, young people and families who present with high risk to themselves and/or others and who will be difficult to engage in standard outpatient services. The multidisciplinary teams provide rapid, flexible and accessible services to address urgent and acute problems facing children and young people, by providing a 'hospital from home' approach and a therapeutic day service.

You will be work therapeutically with young people, and parents/carers, in both individual and group settings. There will also be a role for supporting psychological thinking within the multi-disciplinary team via team meetings, consultation, case discussion and teaching.

A capacity to work with emotionally intense, demanding and challenging situations is needed. Home or hospital visits are part of the work for the Home Treatment Team, whereas the Day Service is static.

The post holder will need to employ frequent and intense concentration during their work.

On occasions the post holder may be required to use their own vehicle to attend meetings or as part of their clinical role.

There is a need to use effective and efficient keyboard skills in the recording of clinical information and in communicating with colleagues.

The partnership between Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) and Camden and Islington NHS Foundation Trust (C&I) is going from strength to strength since it was originally established in 2021 forming the North London Mental Health Partnership.

BEH manages the renowned North London Forensic Services (NLFS) which is the lead provider of forensic mental health services; that managed the devolved New Models of care budget, it delivers MH care across some of the prisons, and provides MH services as HM Young Offenders Institutions in Aylesbury.



Please kindly refer to the job description and person specification by clicking on the JD/PS attachment in the advert.


This advert closes on Thursday 7 Nov 2024

Abbey Park School is seeking an enthusiastic and committed Admin Support Assistant to join our school admin team. We are looking for a competent administrator to provide additional administration support, starting as soon as possible. This is a permanent, term time only position. Start date: ASAPSalary range: Trust Scale 5/6 (£23,102 - £23,442 pro rata)Hours: 37 hours per week
Abbey Park SchoolAbbey Park School is a successful and popular school providing education for 1200 students in the North of Swindon. Having been judged as ‘Good’ in all categories in January 2023 the school continues to build on a culture of high expectation and success for all students. At the centre of everything we do is ‘Abbey Park Proud’, to ensure that students learn, achieve and turn their ‘Potential into Performance.’ Successful candidates will be forward thinking and capable of inspiring students through their passion for… We encourage all staff to be committed to their professional development, supported through our programme of professional learning that supports everyone to develop their practice and leadership skills. Our facilities are excellent and we learn in a clean, modern and stimulating environment. Our sports facilities are second to none in the area, we have extensive ICT provision and our buildings and grounds are maintained to a high level. This safe and stimulating environment enables young people to enjoy their school experience and make the most of their unique talents. Located near the natural beauty of the Wiltshire Downs and the Cotswolds, we are also within easy reach of the university towns of Bath, Bristol and Oxford and just under an hour by train from London. Our ideal location means that our students benefit from a wide range of curriculum-enhancing opportunities. The Park Academies Trust The Park Academies Trust was formed in 2016 with the vision to make a significant contribution to improving education in Swindon and surrounds. A family of eight schools; Abbey Park School, Lydiard Park Academy, Orchid Vale Primary School, Red Oaks Primary School, The Deanery CE Academy, Kingfisher CE Academy and Bridlewood Primary School; the Trust offers a high quality all through educational provision from nursery right up to our Sixth Form based at Lydiard Park Academy, enabling staff and pupils alike to benefit from being part of a thriving multi-phase educational Trust. We offer: • Doctor Care Anywhere • Cycle to work scheme • Employee assistance programme • Let’s Connect – Salary sacrifice Technology • Love Electric – Electric Car Salary Sacrifice Scheme • My Gym Discounts

To take calls for specialist services within Swindon Community Health services such as Phlebotomy Team, Continence Team, Parkinsons Nurse, COPD Nurse, IV Therapy Team and the Rapid Response Service both for existing users and family members and GPs requiring a new referral. Be able to take a patient referral over the phone from a health care professional / patient following the criteria for each service. Being able to express empathy and handling difficult, emotional phone calls, for example if a patients family calls to say they have passed away or someone wants to complain. The post holder should be able to recognise distress and demonstrate understanding of the callers emotion at that time to de-escalate the situation as best as possible. Provide daily administrative support to the nursing teams, clinical hub triage teams community nursing and therapist within the hub clinical hub, for example respond to telephone calls, email, written queries or system tasks, compiling of the daily capacity sheet and printing off of the Bank & Agency care plans for their daily workload. To ensure that the relevant recommended National Wheelchair Minimum Standards & Equipment Standards are met. Please see Job Description for full details of vacancy.