Total 271 Customer Service job vacancies in Stockton-on-Tees, County Durham, TS23 4DA

The Supply Service are recruiting for a Deputy Care Manager on behalf of a Children's Residential home based in Stoke-on-Trent, Staffordshire.

Successful applicants will either be an experienced Deputy Care Manager of a existing Children's Care Home or a Team Leader / Senior who is looking to progress their career further into Management

Shift patterns: 2 on 4 off (with sleep ins)

As a Deputy Care Manager, you will be responsible for the leadership, direction and management of the residential young peoples services. The daily running of the home and ensuring the young people receive the highest standards of care tailored to their individual needs. Other responsibilities include staff management, budgeting and ensuring the home complies with all OFSTED standards with the support of a Care Managaer & Head of Care.

Essential capabilities:

Capable or experienced in managing a residential young peoples setting.
Capable or experienced in managing a staff team & staff rotas.
Hold excellent communication skills with a ‘can do’ attitude.
Completion of Level 3 Diploma with children and young people or equivalent.
Completion or willingness to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young Peoples Services (Or equivalent)
Excellent communication and leadership skills
Full UK driving licence
A passion for working with young people
An enhanced DBS check
Applicants will need to be flexible to work as per the needs of the home

Benefits of working with The Supply Service:

Your own dedicated contact
Regular work placements
Competitive rates of pay
Future long-term roles
Pay Parity (AWR)
Refer a Friend Scheme

Successful applicants are required to attend an online interview, complete Safeguarding training & must undertake a full enhanced DBS check.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Check telephone numbers, addresses, email addresses with patients Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits and telephone consultations onto the telephone consultation screen, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Action repeats prescription requests following the practice guidelines and ensure that they are ready for collection by the patient within 48 hours. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Patient notes and correspondence: o Ensure that scanning and read-coding is up to date on a daily basis. Scanning must be double checked before being read-coded. Once letters are summarised on patients computerised medical records, they must be cross shredded. o Ensure that all recent correspondence is available when patients are seen. o Enter patient information onto their electronic records as required. Update telephone numbers and email addresses; liaise with secretaries for update of addresses. Update medical records as required. Premises: o Open up premises at the start of the day. De-activate alarm and make all necessary preparations to receive patients. o When last to leave at the end of the day, ensure that the building is totally secured, radiators, fans and internal lights are turned off and the alarm activated. Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety and Infection Prevention and Control: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy and Infection Prevention and Control Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non- judgemental and respects their circumstances, feelings, priorities and rights.

Please see attached Job Description and Person Spec for a detailed view of the role or contact Gemma Street-Price, Junior Operational Services Manager on 01782 671522

For more information on working for the Trust, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Learning Support Assistant

Salary banding: £21,840

Location: Cardiff, CF24 0AB (Onsite)

Contract: Full-time, maternity cover (March 2025).

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

As a Learning Support Assistant, you will work closely with our learners to provide academic support, facilitate learning activities, and promote a positive and inclusive learning environment.

Jobs Growth Wales Plus (JGW+) is a Welsh Government initiative that provides work experience and training opportunities to young people and unemployed individuals, enhancing their employability and supporting job creation in various sectors.

Your impact

Support students as needed to help them complete assignments given by their tutors.
Aid in the implementation of different learning programs, ensuring that students remain engaged throughout.
Facilitate effective learning for students, both in group settings and on an individual basis.
What are we looking for?

Essential

Experience working with young people and/or being passionate about making a difference.
Engaging and inspirational training and delivery style
Willingness to undergo a DBS check (cost covered by the company) and EWC registration
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Student Support Coordinator

Salary banding: £22,880

Location: covering Port Talbot and Bridgend (45p per mile).

Contract: FTC until December 2025

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

As a Student Support Coordinator, your primary role is to conduct progress reviews, identify areas for improvement, provide guidance, and offer support to enhance the learning experience.

Jobs Growth Wales Plus (JGW+) is a Welsh Government initiative that provides work experience and training opportunities to young people and unemployed individuals, enhancing their employability and supporting job creation in various sectors.

Your impact

Conduct regular and comprehensive progress reviews for JGW+ Learners, assessing their achievements, challenges, and overall achievement of ILP.
Provide individualised support to learners based on progress reviews, addressing specific needs and challenges to ensure successful participation in the programme.
Collaborate with learners to set realistic goals and develop action plans, tracking progress and adjusting strategies as needed.
Collaborate and foster clear communication with JGW+ team members, and relevant stakeholders to ensure a coordinated approach to learner support.
Maintain accurate and up-to-date records of learner progress, utilising data management systems and digital platforms to track achievements, milestones, and areas for improvement.
What are we looking for?

Essential

A strong passion for working with young people and supporting their growth.
Excellent interpersonal and communication skills.
Full Driving Licence and use of own vehicle
Willingness to undergo a DBS check (cost covered by the company) and EWC registration
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Customer Service Administrator
Salary banding: £21,840
Location: Itec House, CF11 8TT (On-site).
Contract: Full-time, permanent
Hours of work: Monday to Friday 09:00am to 16:30pm

About Us
At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.
About the role
As our Customer Service Administrator, you will be contributing to the efficiency and effectiveness of the company by providing outstanding customer service and administrative assistance to all provisions across Itec.
Your impact
• Obtaining relevant customer information through appropriate communication channels. Using appropriate techniques to fully understand the customer’s wants and needs and to verify understanding with the customer. Being the first point of contact to customers on the provision referrals
• Responsible for using in-depth knowledge of Itec products, services, processes, and systems.
• Working in partnership daily with internal and external teams to discuss individual customers wishing to join the provision.
• Coordination of all the eligibility documentation, registration, certification, and compliance for all customers.
• To be the main point of contact for the customer through the welcome process and before they start officially on any provision.
• Managing the in-work support process, tracking process and mentoring calls for each participant. Support teams regarding customer who fail to attend.
• Meeting Key Performance Indicators in relation to your role
• Updating information digitally in a timely manner.
• Responsible for dealing with complaints and queries in a timely, professional, and effective manner.
• To support with audit preparation on a regular basis
What are we looking for?
Essential
• Administrative experience
• Previous experience of working in a target driven environment.
• Attention to detail
• Excellent communication and Interpersonal skills
• Good Organisational skills
• IT literate
Desirable
• Customer Service Experience
• Experience within the training industry
• Qualified or with the potential and willingness to work towards, NVQ Customer Service or Business Administration L2 or equivalent.
• Information Advice Guidance IAG Qualification
• Ability to speak Welsh.
• Experience of work-based learning.

What’s in it for you?
At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.
Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.
Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.
Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.
If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

The Supply Service are recruiting for a Residential Childcare Support Worker on behalf of a client based in Stoke-on-Trent.

Shift pattern of 2on/4off
Additional sleep-in rate

Our client are a vibrant company that provides integrated therapeutic care to children between the ages of 8 years & 18 years. They're dedicated to caring and making a difference to the lives of vulnerable children and seek to add to their supportive and passionate team. Full specialist training, support and continued personal development is available

Responsibilities include:

Creating a positive environment & atmosphere to accommodate the needs of the young person
Providing appropriate care and support as identified in the young person’s placement plan
Providing support & preparation towards independence for young people
Support & Guidance to young people by removing barriers to learning in order to promote effective participation, enhance individual learning, raise aspirations and achieve their potential.

Working environment includes:

Fully supported learning and development
Therapeutic - Child centered
Staff recognition rewards

Successful applicants will be empathetic, have a passion for child centered care and posses positive role model qualities. We provide the highest levels of care to our children and new additions to our team must respect the company ethos. It is essential that you hold a full driving license and are at least 21 years of age for insurance purposes. A good standard of education is required and applicants must either hold or be prepared to work towards a Diploma / NVQ Level 3 in Caring for Children & Young People.

This is a great opportunity to build a career in the care industry and make a real difference to the lives of young people.

Benefits:

Casual dress
A rota that promotes a healthy work-life balance
Company events
Company pension
Discounted or free food
On-site parking
Referral programme

Successful applicants are required to attend an online interview, complete safeguarding training & must undertake a full enhanced DBS check.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity. The duties may include, but are not limited to:
• Assists Veterinary Medical Officers with inspection and testing of livestock, poultry, and other avian species on ranches, farms, auctions, markets, etc., to detect animal diseases and parasites.
• Makes arrangements with livestock owners and independently draws blood samples from animals.
• Supervises the livestock owner's cleaning and disinfection of vehicles and premises which may be contaminated by disease organisms.
• Investigates reports of communicable diseases of livestock.
• Provides program information regarding preventive measures to nearby livestock owners.
• Supervises livestock owner's disposition of diseased animals.
• Prepares certificates granting approval of movements of disease-free, infected, or exposed livestock.

Starting at $44,117 Per Year (GS 6-8)

• The duties described are for the full-performance level.
• Gather information from the various individuals and organizations that owned or handled the animals prior to their being identified as a reactors.
• Trace the movement of the animals back to the herd of origin.
• Review data to determine program effectiveness, to identify problem areas, and to detect trends or developments.
• Standardize the program, initiate measures to reach established program goals, and monitor all activities in support of the animal identification program.
• Explain to affected parties the requirements of the animal identification program and enlist their voluntary compliance through a better understanding of the program requirements.
• Observes/monitors contract or fee basis personnel to assure that they are performing work as agreed to in the contract or fee basis agreements.
• Periodically reviews inventory of supplies and equipment used in the animal identification programs to ensure sufficient inventory for effective program operation.

Starting at $59,966 Per Year (GS 9)

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Assists Veterinary Medical Officers with inspection and testing of livestock, poultry, and other avian species on ranches, farms, auctions, markets, etc., to detect animal diseases and parasites.
• Supervises the livestock owner's cleaning and disinfection of vehicles and premises which may be contaminated by disease organisms.
• Investigates reports of communicable diseases of livestock.
• Provides program information regarding preventive measures to nearby livestock owners.
• Supervises livestock owner's disposition of diseased animals.
• Prepares certificates granting approval of movements of disease-free, infected, or exposed livestock.

Starting at $39,576 Per Year (GS 5)

Deal with telephone and email requests for appointments ensuring that the correct protocols are followed for routine and urgent care Signpost patients to the correct service or clinician Deal with all general enquiries & explain procedures Process new and temporary registrations and relevant patient information as required Management of repeat prescriptions, ensuring they are processed accurately, timely and efficiently Take information from patients regarding transport requirements and add this to the Patient Transport System Input data into the patients healthcare records as necessary Open and direct post Photocopy documentation as required Take details of change of details, amend on Emis and notify the secretaries of patients out of the practice area. Charging patients the appropriate amount for private work, providing a receipt to the patient Ensure blood forms are ready for the phlebotomy clinic Greet visitors ensuring that all visitors sign in and direct them to the appropriate person Ensure clinical rooms are set for the beginning of each clinic Open and close the surgery as per the procedure Manage all queries as necessary in an efficient manner Maintain a clean, tidy, effective working area at all times Provide cover for reception during staff absences Support all clinical staff with general tasks as requested Undertake any additional duties appropriate to the post as requested by the partners or management team

Hours: 35 hours per week

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.


We’re growing. Quickly. In the last three years alone we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.


We have big ambitions and are looking for superstars to join us.


In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. Within the role of Housing and Care Manager you will be responsible for the operational management and quality of the care service, ensuring viability and promoting person centred provision to meet resident needs.


You will ensure that the care quality commission essential standards are met and that the highest level of customer service is provided.

You will also ensure residents receive a high quality and responsive housing and care service in a safe and secure environment, including providing support where necessary and encouraging independence and choice.

You will be expected to collaborate with the housing provider, local authority and their stakeholders to promote a positive atmosphere within the Court whilst encouraging social interaction and reducing isolation.

To qualify for the role, you will have:

• Level 5 Diploma in Leadership for Health & Social Care or equivalent (Essential qualification or must be willing to undertake this qualification on appointment to the role)
• Significant practitioner and/or management experience, skills and knowledge in one or more of the following areas;
o Services for older people/people
o Residential day or community services for older people
o Extra Care or Home care services for older people
o Prevention or re-enablement services for older people
• Experience of supervising and managing a small team, ideally within an organisation providing Social Care and / or Social Housing.
• Experience in Housing Management & Maintenance
• Experience in Housing aid and advice
• Experience of working in a multi disciplinary team

The benefits
At Housing 21 we’re proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive:
• Pension scheme
• Holiday pay
• Holiday purchase scheme
• Occupational Sick Pay
• Occupational Maternity/Paternity Pay
• Health Cash Plan
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Income protection
• Eye care vouchers
• Car lease scheme
• Cycle to Work scheme
• Employee Assistance Programme
• Support to progress and develop
As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon on offer being made.

If you require more information before applying for this role, please see the attached job profile.


Closing date for applications 20 November.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

My client, an established leading manufacturer of components and assemblies for aerospace, petrochemical and general industrial markets, are currently looking to recruit an experienced Sales Estimator / Proposals Engineer to join their Commercial / Sales Team. We would also be interested in speaking to Graduates with 1-2 years experience and a relevent qualification in either Mechanical Engineering and/or Business.

Key Responsibilities:

• Receive and review Purchase Order Requisitions from Customers
• Prepare estimates from client's enquiry packages for review and pricing by the Proposals Manager.
• Review client specifications & Prepare quotations
• Liaise with manufacturing departments in the process of preparing bid documents
• Liaise between departments and suppliers
• Ensure you work safely throughout all activities in line with the company's safety standards and procedures
• Review and analyse client requests for proposals (RFPs) and specifications to determine project requirements
• Collaborate with engineering, sales, project management, and other internal teams to gather necessary information for proposal development
• Develop detailed and accurate technical and commercial proposals, including scope of work, cost estimates, schedules, and project plans
• Ensure compliance with company policies, client requirements, and industry standards in all proposals
• Prepare and present proposal documents and presentations to clients, as required
• Maintain up-to-date knowledge of industry trends, competitive landscape, and technical advancements
• Coordinate with subcontractors and suppliers to obtain necessary quotations and technical data
• Manage multiple proposal projects simultaneously, ensuring timely completion and submission

Candidate Requirements:

• Previous experience working in estimating and/or sales, ideally within an industrial engineering and/or manufacturing sector
• The ability to read and interpret engineering drawings
• Have a good understanding of Welds, Fabrication and Stainless Alloys
• Previous fabrication / welding experience would be highly desirable
• Strong organisation skills with the ability to communicate clearly and effectively across all levels of business, both internally and externally

My client, an established and leading manufacturer of components and assemblies for aerospace, petrochemical and general industrial markets, are currently looking to recruit a Senior Proposals Engineer to join their Commercial / Sales Team. We would also be interested in speaking to individuals with experience within an Engineering Purchasing environment looking to move into a more Sales / Proposals based environment.

Key Responsibilities:

• Prepare estimates from client's enquiry packages for review and pricing by the Proposals Manager.
• Review client specifications.
• Prepare quotations.
• Liaise with manufacturing departments in the process of preparing bid documents.
• Liaise between departments and suppliers.
• Prepare responses to post bid correspondence.
• Prepare documents for subsequent PO handover to Contracts Department.
• Review and analyse client requests for proposals (RFPs) and specifications to determine project requirements.
• Collaborate with engineering, sales, project management, and other internal teams to gather necessary information for proposal development.
• Develop detailed and accurate technical and commercial proposals, including scope of work, cost estimates, schedules, and project plans.
• Ensure compliance with company policies, client requirements, and industry standards in all proposals.
• Prepare and present proposal documents and presentations to clients, as required.
• Maintain up-to-date knowledge of industry trends, competitive landscape, and technical advancements.
• Coordinate with subcontractors and suppliers to obtain necessary quotations and technical data.
• Conduct risk assessments and develop mitigation strategies for proposal submissions.
• Manage multiple proposal projects simultaneously, ensuring timely completion and submission.
• Support post-submission activities, including client clarifications, negotiations, and contract finalisations.
• Review Proposals from Proposals Engineers to ensure it conforms with the requirements.
• Mentor and guide junior proposal engineers and other team members.
• Promote a collaborative and high-performance culture within the proposals team.

Candidate Requirements:

• Previous experience working in estimating and/or sales, ideally within an industrial engineering and/or manufacturing sector
• The ability to read and interpret engineering drawings
• Have a good understanding of Welds, Fabrication and Stainless Alloys
• Previous fabrication / welding experience would be highly desirable
• Strong organisation skills with the ability to communicate clearly and effectively across all levels of business, both internally and externally