Total 466 Customer Service job vacancies in Sheffield, S1 3FG

We are looking for an Internal Sales Person to join our Sheffield branch (S4):

Join one of the UK’s leading distributors of electrical products and solution providers with 250+ branches nationally with a core value to develop talent & internal progression.


- Great Salary + Performance based Bonus Scheme
- Contracted to 40 hours per week
- Monday to Friday – shifts between 07:00 – 17:00
- 33 days annual leave (including bank holidays) + Birthday day off
- Comprehensive health & wellbeing support programme , long service awards & key milestones
- Benefits: Enhanced family leave benefits , Agile working, Training academy, Buy and Sell annual leave , Free virtual GP service, accessible 24/7 & Staff discount on webshop & discounts in high-street stores.

As an Internal Sales Person, you will provide excellent customer service to our key customers over the phone, face to face in branch or via email to drive customer loyalty.

You’ll manage a live portfolio of current customers whilst proactively targeting and developing new customers into profitable accounts. Our Internal Sales Persons will be the first point of call for key accounts clients. You will need to understand individual client requirements, build rapport & grow your client portfolio.

We are looking for sales minded people, who enjoy talking to clients, love to use probing questions to understand the full picture, and are organised to ensure weekly/monthly & bi/monthly touch points are scheduled in.

You may also support the wider branch team, serving on the Trade Counter and picking and packing products in our warehouse to ensure customers’ orders are completed on time.

Internal Sales Person – Experience & Attributes:

- Must Hold Full Valid UK Driving Licence
- Experience of working in a highly competitive or Target driven customer focused role (B2B, B2C, retail/hospitality)
- Electrical Product Knowledge is advantageous
- A flexible approach and an ability to work under pressure
- An ability to recognise sales opportunities


PLEASE APPLY ONLINE TODAY and a member of the team will be in touch

Suitable for: Account manager, Internal sales person, Branch assistant, trade counter, account manager, sales advisor, telecoms, call handler, sales coordinator, inside sales, business development executive, business developer, trade sales, trade desk, sales counter, B2B, B2C, BD.

Our client believes that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, they will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work in the UK.

Proud member of the Disability Confident employer scheme

What skills and experience we're looking for

We are seeking to appoint a highly motivated, well organised and committed individual to undertake the role of Business Support Manager. The post-holder will be key to ensure all our support systems enable the very best teaching and learning and maximise success for all our students.

The successful candidate will operate an efficient and effective business services provision for our school. Opportunities are available to develop as a business professional and undertake a recognised professional qualification to support the delivery of the role. Full induction and any necessary training will be provided. The successful candidate will link with Trust Managers and will:

• Be a team player with a flexible approach that ensures continuous school support.
• Contribute toward the successful management and administration of the school and its day-to-day efficiency to underpin teaching, learning and school business management.
• Haveparticular responsibilityfor aspects of the operational delivery of the school’s administrative, personnel, premises and business development functions.
• Undertake and manage the operational aspect of school business administration as delegated by the Headteacher/Trust Business Manager.

What the school offers its staff

Please see attached recruitment information pack.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Early starts, early finishes! Evenings off with this fantastic new opportunity.

Immediate starts available, we’re hiring multiple candidates!

The working day will include delivering and handballing a variety of goods around the Sheffield area, you will do between 5 and 10 drops per day.


We require you to have the following:
-A Valid UK Class 1 HGV Licence.
-A Valid UK CPC.
-A Valid Digi Tacho.
-6 months commercial driving experience.


This is long term ongoing work.

This role is Monday to Friday 07:00 start. shifts will be 8 hours daily.

This role pays £16.00 per hour PAYE plus 28 days holiday

If you go through our Umbrella scheme, then you will earn 19.36 per hour

Please note we do not accept Visa Sponsorships

We need Van Drivers, NOW!

Working within the Sheffield area, we require a customer facing van driver to enhance the performance of our existing team!

Carrying out commercial deliveries of floor coverings such as carpets, carpet tiles, vinyl and floor preparation materials for trade customers


For this position, you must have:
- A valid UK driving licence.
- No more than 6 points.
- 60 days commercial van experience in the last 6 months.
- No DD, DR or DI offences.


This is long term ongoing work.

This role is Monday to Friday 07.00 start time, Averaging 10 hour shifts.

This role pays an hourly rate of £12.00.

We do not provide visa sponsorships.

WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions.Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain.We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building.To support our progress, we are currently recruiting for a Customer Service Advisor to come and join our team at our Sheffield site in S26 6NQSpecific responsibilities include:Responding to customer enquiries, pricing requests, delivery information and samples by telephone.Checking of Addresses, Pricing, Discount, Product and Haulage Availability.Entry of Quotations, Sales Orders, Samples Requests and Schedules.Investigating credit requests and additional invoices.Preparing Credit notes.Ensure that regular and accurate updates are made on company CRM package.Liaising with TransportOrder Book and schedule ClearanceChecking of AcknowledgementsSoft sales, working with external team and customers to promote stocks and increase salesEssential Qualifications & Experience:Good interpersonal and communication skills – verbal and writtenEvidence of working as part of an effective teamParticipation in training events, which may necessitate travel and overnight staysExcellent telephone manner and accurate keyboard skillsFlexible and enthusiastic individual able to work under pressure and use own initiativeWorking knowledge in Microsoft applications including email, Excel and Word.Full driving LicenceThink you can make a difference? WE ARE your future. More details:Full time, permanent role – with hybrid working optionsCompetitive salary10% matched pension, administered by Legal and General3x life insuranceShare Save scheme eligibilityFull access to Employee Assistance programme for self and family membersAccess to high street retail discounts platform – with access to discounts at Tesco, Asda, etc…Personal development and career progression opportunitiesOur commitment to diversity and inclusion?Excited about the role, but your past experience or qualifications don’t perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. Here at Ibstock Plc we are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across the Ibstock Group.Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.

IT Service Delivery Analyst needed in Sheffield Paying £13.73 per day ref 364223

Full time hours on a temporary basis

• The key responsibility of this role is to provide a single, central point of contact for all users of IT services, handling all incidents, problems, queries and requests primarily through our telephone service, but also email and on line support portal.

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared

IT Service Delivery Analyst needed in Hull Paying £13.73 per day ref 364224

Full time hours on a temporary basis

• The key responsibility of this role is to provide a single, central point of contact for all users of IT services, handling all incidents, problems, queries and requests primarily through our telephone service, but also email and on line support portal.

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared

If you have used any Artificial Intelligence (AI) programmes, such as ChatGPT, to support your application, please declare this at the start of your supporting statement. Ensure information systems are updated once assessment is ratified and ensure that patient/representative and care provider is advised of the outcome in a timely manner. Responsible for ensuring those eligibility outcomes are relayed to partner organisations electronically in a timely manner, and that information systems are updated accordingly and accurately. Maintain database to ensure that next due review is set accurately and contributes to the ongoing monitoring of projected workload within the clinical team. Monitoring the team generic email box and distributing emails to relevant team members in a timely manner. Photcopying, scanning and word processing documents, letters, emails, minutes and reports as and when required and in a timely mannner Ensuring that all incoming post is collected and distributed accordingly and ensure that all outgoing post is correctly addressed, franked and ready for collection at the deginated time Photocopying and word processing documents, letters, emails and reports to a high standard. The post holder must have an advanced level of keyboard and ICT skills and be competent in Microsoft Office programmes Accurately inputting onto the Continuing Healthcare database, maintaining data storage and archiving of data as required and in accordance with standard operational policy Ensuring that data systems and databases are kept up to date to allow accurate and detailed reporting capabilities for both internal and external requirements Ensuring that all paper files are collated and filed in a robust and effective manner and take responsibility for archiving documentation as required and in accordance with processes, including Independent review administrative work as directed and when required To use own initiate wherever possible to ensure the work flow is maintained. Undertake delegated actions on behalf of managers, eg chasing progress, producing basic reports, making follow-up telephone calls, collating information. Produce reports via Excel regarding budget extracts, and providing an intermediate level of analysis of information. Extracting information into a reportable format. Contribute during times of absence to the management and oversight of the team generic email accounts. Provide general business support within the main CHC Business support team as required, full training will be provided. Respond to routine telephone enquiries, advising callers and/or relaying messages accurately and promptly as appropriate, maintaining a helpful and professional manner at all times. Adopt the principles of For Petes Sake around all forms of communication. When required provide support and guidance to new members of staff in relation to induction to the service. Maintain the integrity and confidentiality of information both paper based on electronic, ensuring that all information is handled with discretion in accordance with Information Governance Policies and Data Protection Act. Undertake duties associated with arranging meetings, including booking appropriate accommodation, travel arrangements, equipment and catering as required via the appropriate booking system. Be aware of, and actively promote the image of the ICB. Take care of own safety and that of colleagues and all other persons who may be affected by their actions or omissions. Manage own workload and raising queries with manager when necessary. Ability to demonstrate and understanding of Customer Care. To work within ICB policies and practices and taking direction from Senior Managers and guidance from the Team Leader, using your judgement and experience. Ensure that a professional service and image is maintained at all times. Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control Communication and relationships The postholder may be required to liaise with Clinical team members and other business support team members. Liaison with external providers, patient representatives and other professionals involved in a patients care may also be required. This is achieved by using the relevant information systems. To act as a point of contact for enquiries for patients or their representatives with regard to their eligibility status, communicating relevant information to stakeholders and referring to others where appropriate. Analytical and judgement Produce reports via Excel regarding budget extracts and providing an intermediate level of analysis of information. Extracting information into a reportable format. Contribute during times of absence to the management and oversight of the team generic email account Planning and organisation Undertake duties associated with arranging meetings, such as Decision support tool assessments and care reviews Physical Skills Educated to GCSE level. RSA III Typing/Word Processing or equivalent Patient/Client Care To ensure that patients and or their representatives are aware of cases progressing to Panel(s) to ensure transparency around the expected date the case is due to be presented to Panel for consideration. Policy and Service Development To work within ICB policies and practices, and taking direction from Senior Managers and guidance from the Team Leader, using your judgement and experience Finance and Physical Resources To use financial system Ichord to accurately input packages of care and add upcoming reviews. To use SystmOne for accurately recording appointments for patients and communicating / inviting key stakeholders and patient representatives in a timely manner. Information Resources Undertake delegated actions on behalf of managers, eg chasing progress, producing basic reports, This includes reviewing information systems in relation to key dates and events, and preparation of the template panel minutes to aid decision making of Panel members. Freedom to Act Manage own workload and raising queries with manager when necessary. Physical Effort General office conditions word processing Mental Effort Frequent concentration for accurate data input and the producing of letters Emotional Effort Frequent exposure to verbal aggression from patients relatives

Customer Service Administrator - Sheffield - JR2408_0058

Experienced customer service administrator adept at handling inquiries and maintaining meticulous records

YOUR ROLE

This role ensures that all relevant KPI's and trackers are kept up to date & takes responsibility for the co-ordination and administration of customer returns to the Chapeltown Distribution Centre for both human and veterinary products in a timely and compliant manner. Also responds to Distribution related customer claims within agreed timescales as well as act as the main reception for incoming calls and to efficiently carry out general office duties.

YOUR RESPONSIBILITIES

• Ensure that all relevant KPI's and trackers are kept up to date
• Take responsibility for the co-ordination and administration of customer returns to the Chapeltown Distribution Centre for both human and veterinary products in a timely and compliant manner.
• Respond to Distribution related customer claims within agreed timescales.
• Act as the first point of contact for all customer service-related queries (e-mail or phone) providing a proactive interface between our customer services teams
• Provide details of delivery information and documentation, including POD's (Proof of deliveries) when requested
• Reporting quality incident to customers (NCR's (Non-Conformance Reports)
• Knowledge of Good Distribution Practise (GDP)
• Recording / raising TIP's (Deviations to process)
• Work as part of the office support team
• Responsible for own personal Health and Safety as well as ensuring the work area within which they and their teamwork is safe and in line with Health and Safety standards
• Report any Health & Safety issues too Line Manager
• Assist in the implementation of relevant projects when necessary
• Any other reasonable duties assigned
• Customer Service KPI's and trackers are kept up to date to support the Distribution function as a whole.

• Respond to Distribution related customer claims within agreed timescales.
• Act as the first point of contact for all customer service-related queries (e-mail or phone) providing a proactive interface between our customer services teams
• Co-ordinating the returns of pharmaceutical and veterinary products ensuring records are kept up to date at all time

YOUR SKILLS AND EXPERIENCES

• Experience of pharma & healthcare supply chain
• Experience in Contract Logistics warehouse administration with the ability to deal with both internal and external customers
• Excellent communication and organisational skills
• Self-starter capable of working with minimum supervision
• Flexible and able to work accurately under pressure in a very busy environment
• You should be a team player with the self-drive to be pro-active and add value in a dynamic and changing organisation.
• You should be a proficient MS Excel user and familiar with working on Stock Management System.
• Excellent attention to detail and excellent record keeping skills

GOOD REASON TO JOIN

As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. * 26 days holidays plus bank holidays * 2 volunteering days per year * 3 x Life Assurance Option if you join the KN Route2 pension scheme * A tailored personal development and training programme. * Trusted and empowered to deliver and be your best. * We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. * Enhanced Maternity/Paternity Leave * Childcare Vouchers * Cycle to work scheme * Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) * Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation

ABOUT KUEHNE+NAGEL

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

uk-resourcing
ukresourcing@kuehne-nagel.com

We have an exciting opportunity to become part of an established and friendly team within Wickersley, Rotherham

You will be working 36 hours per week, with the opportunity for overtime if required, as part of a team caring for a young child with an acquired brain injury. Working alongside some of the resident’s family members, as well as other care professionals, you will be ensuring that the service user has the best quality of life possible.

The service user likes to be active and takes part in trips within the local community including bowling, trips to the cinema. We are looking for someone who will engage with the service user throughout the day and take an active role in making their life the best possible!

Your duties will include:
- Following the care plan to ensure that the service users’ routines are followed to prevent any distress.
- Conduct personal care activities – inc. showering, catheter and bowel care
- Remaining engaged and patient with the service user
- Domestic duties
- Administrating medication
- Recording observation checks

We are looking for someone who has a driving licence and is willing to drive the pool car to various activities and appointments.

This role has become available as one of the longstanding team members is retiring so if you are an outgoing, bubbly character looking for a permanent role then this is the one for you!

WE DO NOT offer Sponsorships, please do not apply for this role if you cannot work a full 36 hours per week without one!


To be suitable for this position you must have:

- An Enhanced DBS Certificate
- Up to date mandatory training certificates
- Full up-to-date CV
- A minimum of 3 months experience working within a hands-on care role
- A referenceable work history
- Full UK Driving Licence
- A bubbly and outgoing personality and a true passion to make the lives of those under your care as fulfilling as possible.

**Please note that we do not offer sponsorships**


Permanent after a successful 12 week period

4 week rotational rota with 2 weekends off a month. Working 36 hours per week Monday to Sunday to include days and night 8am-8pm and 8pm-8am

Rate of pay for the first 3 months is £13.50 per hour, rising to £16.00 for day shifts and £17.00 per hour for nights

We have an exciting opportunity to become part of an established and friendly team within Wickersley, Rotherham

You will be working 36 hours per week, with the opportunity for overtime if required, as part of a team caring for a young child with an acquired brain injury. Working alongside some of the resident’s family members, as well as other care professionals, you will be ensuring that the service user has the best quality of life possible.

The service user likes to be active and takes part in trips within the local community including bowling, trips to the cinema. We are looking for someone who will engage with the service user throughout the day and take an active role in making their life the best possible!

Your duties will include:
- Following the care plan to ensure that the service users’ routines are followed to prevent any distress.
- Conduct personal care activities – inc. showering, catheter and bowel care
- Remaining engaged and patient with the service user
- Domestic duties
- Administrating medication
- Recording observation checks

We are looking for someone who has a driving licence and is willing to drive the pool car to various activities and appointments.

This role has become available as one of the longstanding team members is retiring so if you are an outgoing, bubbly character looking for a permanent role then this is the one for you!

WE DO NOT offer Sponsorships

To be suitable for this position you must have:

- An Enhanced DBS Certificate
- Up to date mandatory training certificates
- Full up-to-date CV
- A minimum of 3 months experience working within a hands-on care role
- A referenceable work history
- Full UK Driving Licence
- A bubbly and outgoing personality and a true passion to make the lives of those under your care as fulfilling as possible.

This role requires a Driving Licence, please do not apply if you do not have a valid UK Licence

**Please note that we do not offer sponsorships**


Permanent after a successful 12 week period

4 week rotational rota with 2 weekends off a month. Working 36 hours per week Monday to Sunday to include days and night 8am-8pm and 8pm-8am

Rate of pay for the first 3 months is £13.50 per hour, rising to £16.00 for day shifts and £17.00 per hour for nights

Customer Service Coordinator - Chesterfield

We are currently recruiting for a Customer Service Coordinator for one of our clients based in Chesterfield S43 3FG.

Skills:

• Great attention to detail and is accurate at speed
• Skilled in IT, Google docs etc & proficient in Office packages inc Excel & Word
• Full training provided
• Ability to work within a chilled/cold environment

Shift pattern:

• Tuesday to Saturday
• 08:00 - 16:30

Pay rate:

• £12.75p/h

Duration: Ongoing , temp to perm

Requirements:

• Admin experience
• Excellent written communication skills
• Confident telephone manners
• Excellent organizational skills and the ability to multitask
• Able to work under pressure
• Previous experience in a fact paces customer service environment

Tasks :

• Collect PODs & archive from Transport
• Sort PODs into 'Clean', 'Spalding' and 'Discrepancy'
• Scan 'Clean' PODs to the website. Ensure all are set to darkest density and ensuring PODs with multiple pages are scanned on the multipage setting
• Spalding PODs to go in the Spalding file
• Sort CS inbox from overnight
• Call depots to re-book pallets using PO if required
• Process Ocado KPI data & report to Andrew Weetman
• Check Hovis is running to time using Load Plan & Microlise
• Returns AM & PM check
• Check discrepancies POd's following the discrepancy POD process

Benefits:

• Weekly Pay
• Set up shift
• Online payslips
• Pension Scheme
• Personal Accident Insurance

This is an amazing opportunity if you are looking for a Customer Service Coordinator job in Chesterfield.

Sign your contract with Job&talent for some great working benefits and professional stability.

If you are interested in the above role please click apply and one of our team members will get in touch with you shortly!

If you are looking to contact our onsite team, please visit the site locator on our website.

Job&Talent do NOT charge any fees for our services.

Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Are you driven by the passion to make a genuine difference in people’s lives? Do you envision a career where kindness, dignity and respect are not just words, but the cornerstone of everything you do?

We are an independent local charity caring for older people and people living with dementia in our nine residential care homes across Sheffield. We are a values driven charity committed to prioritising the wellbeing of those we support above all else. We believe in the power of compassion and we are seeking individuals who share our ethos, regardless of their background or experience level.

What we Value:

Kindness: Demonstrating empathy and warmth in every interaction
Dignity: Upholding the inherent worth and individuality of each person we support
Respect: Honoring diversity and treating everyone with fairness and consideration
Independence: Empowering individuals to make their own choices and lead fulfilling lives
Choices: Recognising and supporting the autonomy of those we care for

If you resonate with these values and are driven by a genuine desire to make a difference, then we want you on our team.

What we Offer:

We understand that caring is not just a job, it is a career path filled with purpose and fulfillment. That’s why we provide comprehensive training and ongoing support to help you realise your potential. Whether you are new to the field or a seasoned professional, we will support you to obtain various qualifications, including your Care Certificate, empowering you to become the Support Worker you’ve always aspired to be.

As a Flexi Care Support Worker, you will be working 12 hour shifts, mostly taking on our day shifts where you will have the opportunity to not only provide essential personal care, but also engage individuals in a variety of enriching activities, from arts and crafts to community outings. You will also have the flexibility to undertake occasional night shifts, providing comfort, reassurance and assistance to our residents during the nocturnal hours.

We also provide:
Annual leave which increases with length of service
Enhanced maternity pay for those with over 5 years’ service
Free drinks and subsidised meals
Free DBS check
Free Uniform
Free NHS Blue Light Card
Eligibility for The Company Shop membership

Are you Ready to Make a Difference?

We are looking for compassionate individuals who are willing to go above and beyond to champion quality care and advocate for those in need. Can you demonstrate the utmost dignity and respect in your interactions? Are you prepared to stand up to what’s right and raise concerns when necessary?

If you are passionate about making a positive impact and possess the values to match, we encourage you to reach out to us.

Please be aware that all Support Worker positions require an Enhanced DBS check as part of our commitment to safeguarding, full employment history details and reference information covering a minimum of 5 years. The aim of enhanced background checks is to ensure that we recruit a high quality team.

Join us in shaping a brighter future and enrich lives. Get in touch today to start your journey with our compassionate team by completing our online application form.

Customer Relations Advisor

Sheffield

Office-based /Permanent

Are you ready to thrive in a dynamic, fast-paced role where your attention to detail and multitasking abilities will shine?

Join our team as a Customer Relations Advisor at Marston Holdings Limited, the UK's largest judicial services company, and be part of our mission to deliver cutting-edge solutions in clean air technology and beyond.

What You'll Do:

• Engage with internal and external customers to provide support and guidance.
• Assist Field Collection agents with queries and system updates.
• Carry out regulated debt recovery procedures.
• Coordinate Court dates, Warrant execution dates, and external contractors.
• Manage high caseloads, ensuring client targets are met.

What We're Looking For:

• Strong problem-solving skills with experience handling difficult situations.
• Proficiency in Microsoft Office and excellent phone manner.
• Top-notch organisational skills and attention to detail.

What's in it for you?

• Salary of £22,308
• Hours: Monday to Friday between 8am - 6pm
• Office based
• Contract: Full time, 37.5 hours per week
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• 25 days annual leave
• Health Cash Plan
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing.

Why Marston Holdings? With a £270m revenue and nearly 5,000 employees, you'll be part of a leading organisation that values growth, innovation, and employee development.

Take the next step in your career-apply today!

Please note: New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Salary: Competitive plus Veolia benefits

Hours: 40 hours per week

Location: Lumley Street Service Centre

Lumley Street

Sheffield

South Yorkshire

S4 7ZJ



When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.



As a Customer Support Agent you'll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you;

• 25 days of annual leave plus bank holidays
  
• Access to our company pension scheme
  
• Free physiotherapy service
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing;

• Handle customer requests through multiple channels (phone, email, chat, social media, website)
  
• Answer calls professionally and promptly for both external and internal customers
  
• Respond quickly to customer inquiries and resolve complaints at first contact
  
• Process requests, complaints, and inquiries efficiently
  
• Collaborate with internal departments to ensure work completion and database updates
  
• Perform customer callbacks to provide progress updates on issues
  
• Communicate resolution timelines to customers
  
• Process payments for services using EPDQ system
  
• Participate in monthly call monitoring for customer satisfaction tracking
  
• Handle administrative tasks, including HWRC permit applications, variation orders, and assisted collection requests
  

What we're looking for;

• Minimum 5 GCSEs, including Maths & English at Grade C or above
  
• Proficiency in ICT, including email and Microsoft Office programs
  
• Previous call centre experience
  
• Ability to prioritise workload and meet challenging deadlines
  
• Customer Services NVQ Level 2 (desirable)
  
• Minimum 2 years of customer service experience in a similar industry (desirable)
  
• Understanding of end-to-end customer processes
  
• Ability to multi-task and work on own initiative
  
• Strong influencing, negotiating, and conflict resolution skills
  
• Good personal planning, organisational skills, and commitment to improving standards
  

What's next?



Apply today, so we can make a difference for generations to come.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.