Total 353 Customer Service job vacancies in Powys, Wales

An exciting opportunity has arisen for roles as Level 3 – Care and Support within our Children’s Safe Accommodation provision in Ceredigion. These roles will work on a rolling rota covering day and night shifts supporting the needs of the service. These roles will support the Registered and Assistant Manager with providing care and support in registered settings.

The ideal candidate will be passionate about promoting a child centred approach to practice, have a solid career history in children’s residential care or similar care and support provision. In exchange for your skills and commitment, we will offer you a range of employee benefits including a competitive annual leave allowance, comprehensive employee health and wellbeing support, and a generous pension contribution scheme. More information about our wide-range of employee benefits can be found on our careers website.

In addition, we are committed to investing in our people and will not only provide support to enable you to quickly and confidently take ownership of your role’s key areas of responsibility but in addition, we will support your development in order that you can progress your career with us.

Whilst we are seeking Individuals with a degree of fluency in the Welsh language. We welcome applications from non-Welsh speakers. All successful applicants requiring support to learn/improve their Welsh language skills will be offered funded lessons, during work time, to help reach the desired standard following appointment.

This is a fantastic opportunity to join a friendly and dedicated organisation and make a real difference.

Please see our careers website for the Job Description and Person Specification.

For further information please contact: Gareth Hughes at Gareth.Hughes@ceredigion.gov.uk

Interviews will be held on: TBC

Note: We reserve the right to extend the application closing date.

We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.

Proud member of the Disability Confident employer scheme

Have you considered working in Adult Residential Care? We are looking to grow our team and we need you now!

Do you enjoy caring for others or are you looking for a new challenge? Join our hard-working, friendly and supportive team at Min y Môr Residential Care Home and see the genuine difference you can make.

We are currently recruiting 1x 31.5 hour Level 2 Care and Support Workers to join Min y Môr Residential Care Home, Aberaeron on a Permanent basis. Previous experience of working in a care home is not essential as full training will be given. As long as you have kindness, patience, respect and resilience – the rest we can teach you!

About the role:
No two days are the same in this varied and rewarding role. As a general guide, your day-to-day duties may include:
- providing total care to clients according to daily routine as outlined in care plans
- providing emotional support and reassurance to clients, particularly when they need to adjust to change/and or family crisis
- administering prescribed medication, including controlled drugs, in line with policy and procedure
- escorting clients out of the establishment, e.g. leisure trips
- completing daily records
- undertaking cleaning, laundry and dining room service

Our offer to you:
The contribution our employees make to the health, safety and wellbeing of our care home residents is priceless. We therefore want to ensure that our Care & Support Workers find working for Ceredigion as rewarding as possible.

With that in mind we offer our employees a range of employee benefits, including:
- up to 34 days annual leave
- health and wellbeing initiatives including free lifestyle and counselling support
- local Government Pension Scheme
- enhanced maternity, adoption and paternity pay
- vectis discount card for savings on big name brands and with registered local businesses
- learning and development opportunities to support career progression
- salary sacrifice schemes including the Cycle to Work scheme

For more information about our employee benefits please see our careers website.

This is a fantastic opportunity for a caring and compassionate individual to join a friendly and dedicated team and make a real difference.

Submitting an application:
We have made it easier for you to apply by simplifying our application form. Submitting an application has never been easier!

Should you require support to complete your application please do not hesitate to contact 01970 633949 or email humanresources@ceredigion.gov.uk.

Additional information:
This role includes weekend working as part of a normal working week or rota. The successful candidate will be entitled to the following pay:
Saturday – Time and a quarter
Sunday – Time and a half

Please see our careers website for the Job Description and Person Specification.

For more information, please contact Chloe Williams-Lawless at Chloe.Williams-Lawless@ceredigion.gov.uk

Note: We reserve the right to extend the application closing date.

We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.

Proud member of the Disability Confident employer scheme

This is an exciting opportunity for an experienced social worker to join an
established team that is dedicated to actively and creatively working with
children, young people and their famillies in order to acheive positive
outcomes for children and young people.

Lleoliad gwaith: Canolfan Nofio Llandudno / Cartref

Mae cyfle cyffrous wedi codi i ymuno â thîm Ffit Conwy Cyngor Bwrdeistref Sirol Conwy fel rhan o’r tîm Canolfan Gyswllt sydd newydd ei sefydlu.

Dylai ymgeiswyr fod â diddordeb brwd mewn cefnogi eraill a darparu gwasanaeth gwych i gwsmeriaid, ac yn ddelfrydol, ymrwymiad a diddordeb mewn hamdden a ffitrwydd.

Bydd deiliad y swydd yn cyflawni ystod o ddyletswyddau yn cynnwys ateb galwadau ar ran Ffit Conwy, helpu ag archebion cwsmeriaid a thraws werthu gweithgareddau a sesiynau. Ateb ymholiadau dros e-bost a monitro gwybodaeth ar ein cyfryngau cymdeithasol. Rhaid i ymgeiswyr fod â sgiliau TG a phrofiad o weithio gyda phecynnau TG Microsoft Office ac mae’n rhaid iddynt feddu ar arddull gyfeillgar dros y ffôn ac yn ysgrifenedig. Bydd profiad o weithio mewn amgylchedd swyddfa brysur o fantais.

Mae oriau gwaith yn seiliedig ar rota saith diwrnod.

Byddwch yn gweithio’n agos gyda Rheolwr y Ganolfan Gyswllt a chydweithwyr yn Ffit Conwy i helpu i sefydlu profiad eithriadol mewn gwasanaeth i gwsmeriaid.

Os oes gennych ddiddordeb brwd mewn hamdden, ffitrwydd ac ymrwymiad i wasanaethau cwsmeriaid, gydag agwedd gyfeillgar a phositif, rydym yn aros i glywed gennych.

Manylion y rheolwr ar gyfer trafodaeth anffurfiol: Kim Aldous, Rheolwr Canolfan Gyswllt (01492 575902 / Kim.aldous@conwy.gov.uk)

Gofynion y Gymraeg: Mae’r gallu i gyfarthrebu yn y Gymraeg yn hanfodol ar gyfer y swydd hon. Rydym ni wedi ymrwymo i'r Gymraeg ac yn falch iawn o’n diwylliant Cymreig. Rydym yn croesawu ceisiadau yn y Gymraeg a’r Saesneg fel ei gilydd ac ni fydd ffurflenni cais a dderbynnir yn y naill iaith na’r llall yn cael eu trin yn llai ffafriol na’i gilydd.

Rydym yn frwdfrydig dros eich cefnogi a’ch annog i ddefnyddio’ch Cymraeg, beth bynnag eich lefel; ac mae gennym ni ddosbarthiadau am ddim ar gyfer pob lefel, wyneb yn wyneb ac ar-lein, i’ch cefnogi chi ymhellach.

Mae Conwy wedi ymrwymo i ddiogelu. Bydd cymwysterau a geirdaon yn cael eu dilysu.

Mae Conwy wedi ymrwymo i gyfle cyfartal ac rydym yn croesawu ymgeiswyr o bob rhan o'r gymuned. Rydym yn darparu opsiwn i bobl anabl wneud cais mewn gwahanol fformatau. Cysylltwch â'r Tîm AD ar 01492 576129 i gael cyngor pellach.

This form is also available in English.

Work base: Llandudno Swim Centre / Home

An exciting opportunity has arisen to join Conwy County Borough Council’s Ffit Conwy team as part of the newly established Contact Centre team.

Applicants should have a keen interest in supporting others and delivering great customer service and ideally a commitment and interest in leisure and fitness.

The postholder will carry out a range of duties including, answering calls for Ffit Conwy, assisting in customer bookings and cross selling activities and sessions. Answering email queries and monitoring information on our social media. Applicants must be IT literate with experience of working with Microsoft Office IT packages with a pleasant telephone and written manner. Previous experience of working in a busy office environment would be an advantage.

Working hours are based on a seven day rota basis.

You will work closely with the Contact Centre Manager and colleagues across Ffit Conwy to assist in establishing an exceptional customer service experience.

If you have a keen interest in leisure, fitness and a commitment to customer service with a friendly and positive outlook we’re waiting to hear from you.

Manager details for informal discussion: Kim Aldous, Contact Centre Manager (01492 575902 / Kim.aldous@conwy.gov.uk)

Welsh Language Skills: The ability to communicate in Welsh is essential for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other.

We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.

Conwy is committed to safeguarding. Qualifications and references will be verified.

In promoting Equal Opportunities, Conwy welcomes applicants from all sections of the community. All Disabled applicants who meet the essential job requirements will be guaranteed an interview. The Council will provide appropriate additional work facilities for disabled applicants. There is an option for disabled people to apply on different formats. Please contact the HR Team on 01492 576129 for further advice.

Proud member of the Disability Confident employer scheme

Registered Branch Manager - Powys - £31,000pa Plus extra Car Allowance £2,880

Join Voyage Care and Feel Valued, we reward your dedication with:

Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.

Funded Blue Light Card hundreds of discounts at high street retailers etc.

24/7/365 doctor line for our colleagues and their families

Access to cash plans for our colleagues, which also covers their families

Enhanced retirement leave

Long service awards

Registered Branch Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Branch Manager to join us in leading our DCA Office in Powys. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Branch Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Branch Manager having both the right experience and the right values. This is why at this service our Registered Branch Manager should have previous experience as a CIW registered manager or in a care management role, be willing and able to undertake CIW registration and a Level 5 in Health & Social Care as well as experience working with

individuals with autism, learning disabilities, physical disabilities and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Job description

Contact Centre Manager Up to £35,000 basic plus monthly bonus (OTE £50/60k)

Flexible start date (Full time) We have a brand-new opening for an experienced team leader, or senior looking to step up…

This is the chance for you to be a leader of what is already a hugely successful sales team. Last month alone this team achieved a group sales record.

so what could be better than being a leader of staff guaranteed to earn you bonuses based on performance as soon as you join us? Your sole focus is to look after and development the team:

Completing 1-2-1’s with each team member and regular meetings
Dealing with escalations from customers if it goes to manager level
Spot checking customer calls to ensure the team are putting them on the correct plans
Search for new ways to improve team performance
Managing the dialler and calls setting realistic targets and KPIs
Incentivise the team, issuing out prizes, and getting involved with wall of fame every month We want someone who is driven by numbers, targets and team performance, someone who is diligent, enthusiastic, assertive, and creative. Our working environment is truly brilliant, every staff member speaks highly of how enjoyable the role is, especially as our sole focus is to help customers – what could be more important. Even our divisional managers started out at Team Leader level, so there is no ceiling on what you can achieve in our business…
OTE up to £60,000 Uncapped
Free breakfast in our on-site restaurant every morning
You do not need to work any weekends
Freebies given out on the floors regularly for all staff members
Access to Perkbox discounts for retail stores and restaurants
Subsidised lunches for just £2 per day
Early finish Fridays 3pm If sales have been your bread and butter, get in touch today for more information.

Many thanks,


Job Types: Full-time, Permanent

Schedule:

Monday to Friday
No weekends




Supplemental pay types:

Commission pay
Performance bonus




Work Location: In person

About The Role

Senior Support Worker - Location: Tegfan, Swansea -Salary: £13.25 - £13.75 per hour depending on qualifications and experience

Full-time: 45.5 hours per week

**For this role you MUST hold a QCF Level 3 or be already working towards it, have experience in childcare and hold a current UK Driving Licence

Priority Childcare provides real support from real people. We are focused on the future, and our small and welcoming homes are staffed by teams of supportive carers who build trusting relationships with children and enable them to feel safe, secure, and cared for. We care for children who have support needs associated with social, emotional and mental health difficulties, and work with them to help them meet their full potential and transition towards independence.

Tegfan is registered to support individuals between 5-19 years old.
Situated in Gowerton, West Wales and close to Swansea City Centre, Tegfan is close to all amenities, bus and train routes as well as being close to Swansea and routes to Cardiff.

The home is just a fifteen-minute drive to the fantastic Gower coast, wonderful beaches and tourist attractions and a short drive will take you to the beautiful Brecon Beacons.
The home is set within 2 acres of land with its own driveway.

A day in the life of a Senior Support Worker with Priority Childcare involves:

- Providing leadership to less experienced staff to ensure the development of best resident care practice and optimal outcomes for the children;
- Improving the quality of life of the children who live in the home including preparing healthy meals;
- Promoting the rights of the children to be treated with dignity and respect in every aspect of their lives;
- Establishing supportive relationships with the children and encourage the development of stable relationships between the children and other staff, and their families and friends;
- Ensuring that all care plans, key-working files and care files are updated and accurate and maintained;
- Supporting the staff team in their role of key-worker and facilitate training as required;
- Ensuring the protection of resident students from significant harm, by exercising vigilance, observing changes in the children’s behaviour or appearance.

To be a successful Senior Support Worker with Priority Childcare, you’ll need:

- QCF Level 3 is essential or currently working towards;
- A can-do attitude, caring and reliable nature;
- Compassion and empathy;
- Enthusiasm to promote independence & choice;
- A strong work ethic;
- Excellent communication;
- Ability to work flexibly;
- Hold a current valid driver’s license.

In return for your Skills and Expertise, you’ll receive:

- Eligibility for a “Blue Light Card” for additional discounts at a range of retailers;
- ‘Refer a friend’ scheme – earn up to £1000 per successful permanent referral;
- Join us for clear career progression and valuable qualifications - 97% of our managers progressed internally;
- Health Plan – after probation;

Priority Childcare is part of Orbis Education and Care we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

PRISW

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About The Role

Support Worker - Llanelli - Full Time -Blaen-Y-Waun 39 hours a week plus sleep ins - Hourly Rate from £11.60 to £12.50 dependent on qualifications and experience

We are a leading organization dedicated to providing exceptional care and support to young people who have had childhood trauma, are struggling with mental health or both. We are committed to making a positive impact on their lives, fostering their growth, and enhancing their overall well-being. We are currently seeking compassionate and dedicated Support Workers to join our team and make a difference in the lives of these incredible children.
Discover the extraordinary role of making a difference in the lives of children in care. At our welcoming home in Blaen Y Waun, we invite individuals with a nurturing spirit and exceptional patience to join our team. Your compassionate nature will empower these children as they navigate through challenging circumstances. You will guide them on their educational journey, accompanying them to school and providing unwavering support in their everyday endeavours. Plus, there are plenty of exciting outings to look forward to!
A day in the life of working at Priority Childcare includes:

- Providing high quality care to the children and young people we support;
- Ensuring their physical and emotional needs are met through a supportive and caring environment;
- Being a positive role model;
- Promoting independence by supporting a range of social, school and work-based activities;
- Working together to ensure support is tailored to meet individual needs;
- Keeping accurate records of all activities, progress, and incidents should they arise;
- General housekeeping duties, including meal preparation.

You’ll need:

- A can-do attitude, resilient nature;
- Previous care experience preferred but not essential.
- To hold a current valid driver’s license - please note the service is location in a remote location and there is no public transport near the service. It would require driving down some very narrow country lanes to get to the service.
- Compassion and empathy;
- Good communication;
- The ability to work flexibly
- To be reliable.

Please note: This job role involves regulated activity with children and requires an enhanced DBS with barred list check.

Here's a glimpse into some of the amazing benefits you can expect:

- Eligibility for a “Blue Light Card” for additional discounts at a range of retailers;
- ‘Refer a friend’ scheme – earn up to £1000 per successful permanent referral;
- Join us for clear career progression and valuable qualifications - 97% of our managers progressed internally;
- Health Plan – after probation;

If you're passionate about making a positive impact on children's lives, take the first step by clicking 'Apply' today!

Priority Childcare is part of Orbis Education and Care we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
PRISW

''

About The Role
Support Worker – Treharris – Full time – 39 hours a week plus sleep-ins - £11.60 to £12.00 per hour dependent on qualifications and experience
We’re a leading organisation dedicated to provide exceptional care and support to young people who have had childhood trauma, are struggling with mental health or both.
Discover the extraordinary role of making a difference in the lives of children in our care. At our welcoming home, Ty Banwen, we invite individuals with a nurturing spirit and exceptional patience to join our team.
If you possess a compassionate nature and find fulfilment in empowering remarkable children through nurturing, caring, motivating, and encouraging their decision-making, then this role is tailor-made for you.
A day in the life of working at Ty Banwen includes:

- Ensuring their physical and emotional needs are met through a supportive and caring environment;
- Being a positive role model;
- Promoting independence by supporting a range of social, school and work-based activities;
- Working together to ensure support is tailored to meet individual needs;
- Keeping accurate records of all activities, progress, and incidents should they arise;
- General housekeeping duties, including meal preparation;

You’ll need:

- A can-do attitude, resilient nature;
- Previous care experience preferred but not essential.
- To hold a current valid driver’s license;
- Compassion and empathy;
- Good communication both verbal and written;
- Flexibility around shift times;
- To be reliable, punctual and trustworthy;

Please note: This job role involves regulated activity with children and requires an enhanced DBS with barred list check.
Here's a glimpse into some of the amazing benefits you can expect:

- Eligibility for a “Blue Light Card” for additional discounts at a range of retailers;
- ‘Refer a friend’ scheme – earn up to £1000 per successful permanent referral;
- Join us for clear career progression and valuable qualifications - 97% of our managers progressed internally;
- Health Plan – after probation;

If you're passionate about making a positive impact on children's lives, take the first step by clicking 'Apply' today!
Priority Childcare is part of Orbis Education and Care we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
PRISW

''

HMPPS in Wales:

Preventing victims by changing lives
HMPPS in Wales works in an integrated way to keep communities in Wales safer and to give the people we work with the opportunity to change their lives. We commission and provide offender management services in the community and in custody to deliver the orders of the courts and support rehabilitation. Our aim is to deliver outstanding, seamless offender management services in Wales that protect the public, reduce reoffending, deliver value for money and support our partners.

The Welsh Language Scheme
Welsh Language skills for this post are desirable.

HMPPS yng Nghymru:

Atal pobl rhag dod yn ddioddefwyr trwy newid bywydau
Mae HMPPS yng Nghymru yn gweithio mewn ffordd integredig i gadw cymunedau yng Nghymru yn fwy diogel, a rhoi cyfle i’r pobol rydym yn gweithio â hwy i newid eu bywydau. Rydym yn comisiynu a darparu gwasanaethau rheoli troseddwyr yn y gymuned a’r carchar i weithredu gorchmynion y llysoedd a chefnogi adsefydlu. Ein nod yw darparu gwasanaethau rheoli troseddwyr ardderchog ac esmwyth yng Nghymru sy’n gwarchod y cyhoedd, lleihau aildroseddu, cynnig gwerth am arian a chefnogi ein partneriaid.

Y Cynllun Iaith Gymraeg
Mae sgiliau iaith Gymraeg yn ddymunol ar gyfer y swydd hon.

Overview of the job

This is a management role within the National Probation Service (NPS).

The job holder will be responsible for managing an Approved Premises (AP). They will manage the practice of AP staff within the designated site and ensure the effective

management of risk posed by resident offenders.

Summary

The jobholder will manage the efficient and effective operation of the AP. They will supervise AP staff to ensure compliance with NPS strategy for use of AP. They will create and maintain a safe environment ensuring the safety of staff, residents, the public and the premises. They will offer support and cover to other teams/functions during periods of absence.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

The AP Manager will be expected to participate in an out-of-hours standby duty rota.

Proud member of the Disability Confident employer scheme

HMPPS in Wales:

Preventing victims by changing lives
HMPPS in Wales works in an integrated way to keep communities in Wales safer and to give the people we work with the opportunity to change their lives. We commission and provide offender management services in the community and in custody to deliver the orders of the courts and support rehabilitation. Our aim is to deliver outstanding, seamless offender management services in Wales that protect the public, reduce reoffending, deliver value for money and support our partners.

The Welsh Language Scheme
Welsh Language skills for this post are desirable.

HMPPS yng Nghymru:

Atal pobl rhag dod yn ddioddefwyr trwy newid bywydau
Mae HMPPS yng Nghymru yn gweithio mewn ffordd integredig i gadw cymunedau yng Nghymru yn fwy diogel, a rhoi cyfle i’r pobol rydym yn gweithio â hwy i newid eu bywydau. Rydym yn comisiynu a darparu gwasanaethau rheoli troseddwyr yn y gymuned a’r carchar i weithredu gorchmynion y llysoedd a chefnogi adsefydlu. Ein nod yw darparu gwasanaethau rheoli troseddwyr ardderchog ac esmwyth yng Nghymru sy’n gwarchod y cyhoedd, lleihau aildroseddu, cynnig gwerth am arian a chefnogi ein partneriaid.

Y Cynllun Iaith Gymraeg
Mae sgiliau iaith Gymraeg yn ddymunol ar gyfer y swydd hon.

Overview of the job

This is an administrative job within the Probation Service.

Summary

The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

This role may involve some out of hours work.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

Proud member of the Disability Confident employer scheme

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
Due to a sharp increase in new high-end Print Production products, we are looking to fill a Field Service Technician position to join our NSW Print Production team, providing outstanding service and support to our valuable customer base.

The successful candidate will be responsible for the installation and support of Colour and B&W print equipment and ancillary products with associated software & services solutions.

As a member of the NSW Service Team, you will ensure customer satisfaction through on-site Corrective and Preventative maintenance on customer equipment. This role works within a team of dedicated technicians and reports directly to the Service Delivery Manager.

Previous experience in the Print Production industry is highly desirable and will be looked upon favourably, although not essential for the right candidate in a similar industry looking to start their career in a hands-on technical role with fantastic learning and development opportunities.

Ideal Candidate

To be qualified for this position, ideally, your background and skills will comprise of the following:

• Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers, are essential attributes for this role.
• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.
• Applicants must possess a strong mechanical/electrical aptitude, along with excellent communication and interpersonal skills.
• A proven track record of excellent customer service, ensuring to go above and beyond
• Ability to work autonomously, whilst keeping in contact with your team to ensure workload is consistent and transparent.
  

Essential requirements for this role:

• Demonstrated experience a similar role and/or network, IT and technical knowledge/understanding
• Strong verbal and written communication skills
• Strong customer service skills
• Excellent organisation and time management skills
• Driver’s License and Working with Children Check
• Current Australian working rights are essential (Visa sponsorship is not available).

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to careers@konicaminolta.com.au

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.