Total 141 Customer Service job vacancies in Mansfield, NG21 0HJ

Support Worker Blidworth - £11.45 ph

Typical Shifts are: 07:00-14:00 , 14:00-21:00, 10:00-17:00, 19.00-07.00 (Nights to be covered when needed)

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

The Cedars is a residential care home in Mansfield, Nottinghamshire, where we support up to seven individuals. We have been accredited by the National Autistic Society (NAS) and have vast experience in supporting residents who have a diagnosis of autistic spectrum condition or autistic traits, challenging behaviours and learning disabilities. The Cedars is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local bars and pubs, the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Constant ongoing role with immediate start! Over £450.00 a week!

Within this role you would be expected to sort through recycling materials on a conveyor belt, with the opportunity to achieve a permanent contract.

This job can also offer the chance to be trained on various equipment such as forklifts and grabbers



To be a successful candidate you should have:
- A great work ethic
- Willingness to work in a fast-paced environment
- A keen eye for detail

This role will require standing for long hours and therefore similar experience is preferred but not required.



This is a temporary role with ongoing work available

This role has two shift patterns, one week you would be working 06:00 to 15:00 and the next week would be 15:00 to 00:00

Monday to Friday only!


The salary for this role is £457.60 per week based on a £11.44 per hour for 40 Hours per week. This is based on our PAYE scheme where you gain 28 days paid holiday pro rota

Unfortunately, we do not offer Visa Sponsorships.

Are you a HGV Class 1 Driver Looking For Monday to Friday, No Handballing Opportunity?

You will be driving a curtain sided, HGV Class 1 (C+E), vehicle for one of the leading haulage companies within the East Midlands.

Pallet deliveries and collections will be required to various RDCs nationwide with between 1 to 5 drops per day. No handball.



If you have the following:

- Minimum 6 months HGV driving experience
- A Valid Digi-Tacho card
- A Valid UK CPC Card
- A full UK Driving Licence with C+E entitlement.

You could be the successful candidate!



This an ongoing role offering full time hours.



This role is Monday to Friday with shifts starting at 06:00 finishing around 18:00.

Average working hours per week would be 48 hours, with maximum driving hours of 90 during a two week period!



Drivers can expect a wage of £15.00 per hour PAYE, + 28 days holiday pro rata. Wages can also be up to £18.15 via an umbrella.

Please not that we do not offer visa sponsorship.

Location: Mansfield

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

About You

Do you enjoy working with fantastic people, where no two days are the same?
Do you have a passion for great customer service?
Do you want to make a real difference to the communities we serve?
If so, read on......

We are looking for someone to join us as a Customer Service Advisor. If you currently work in a customer service environment and are looking for a career change we have an exciting opportunity available.

You will be a highly motivated, have an eye for detail, be a good communicator so we can understand our customers needs in order to be able to support them in the best way.

You'll feel comfortable in prioritising work, have the ability to multitask and have excellent time management skills.



About The Role
As a customer service advisor, you will be responsible for providing a first class customer advice, information and transactional service to a variety of customers covering a wide range of services provided by the Coal Authority through telephone, digital and some face-to-face channels.
You will form a vital role within the Customer Strategy and Services team and will be responsible for a variety of customer enquiries, including interpretation of report information, advising customers on the right products and services for their needs and providing an immediate incident response service when required.
We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

To find out more about the role, take a look at the job description.

Role location: Hybrid working (on average 2 days working out of our Mansfield office)

Schedule:

Application closing date:17th November 2024
Sifting date: 18th/19th November
Interviews: 22nd November, and w/c 25th November
(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)
Security:
Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.

About The Coal Authority
Our benefits:

- A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.
- Experience our values-based recognition scheme that celebrates your contributions.
- Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.
- Embrace flexible working arrangements tailored to your needs.
- Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.
- Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).
- Get support to further your professional qualifications and payment for one annual professional subscription.
- Access a free, confidential Employee Assistance Programme to support your well-being.
- Unlock exclusive employee discounts
- Ensure your well-being with an annual health check and receive £15 monthly towards well-being activities.
- Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.

Working with us:
We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.
With a genuine commitment to flexible working, we believe that work life balance is incredibly important.
Who we are:
Here at the Coal Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.
We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.
We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.
We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.
Equality, Diversity and Inclusion:
Here at TCA we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our colleagues, our customers and our communities. We are proud to be an inclusive employer. We are committed to developing a supportive, inclusive, caring and positive community. We encourage applications from people from different backgrounds, identities, cultures and beliefs. Diversity is vital to our success and innovation and is fundamental to our values of being trusted, inclusive and progressive.
As part of our commitment to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the minimum selection criteria who are disabled or from a minority ethnic community.
If you require any reasonable adjustments or alternative format application forms you can get in touch with us by contacting the team by email at recruitment@coal.gov.uk or by phone on 01623 637000.

Proud member of the Disability Confident employer scheme

A client within the private sector based in Yorkshire is currently recruiting for a Fire Safety Manager to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a housing environment.

The Role

Key purpose of the role is to ensure the clients buildings and customers' homes are safe and receive the best service possible whilst working in partnership with their internal Fire and Safety

Assessors and contractors.

Key responsibilities will include but not be limited to:

• Ensuring Fire and Safety policy and procedure is reviewed, updated, tracked, monitored and fully implemented across all Fire and Safety regimes
• Developing, implementing and delivering a pro-active contract monitoring framework for effective management of all Fire and Safety regimes
• Being responsible for delivering all fire safety related planned and cyclical contract works
• Data and performance management, through in-house system and performance monitoring tool, to ensure all regimes, assets, attributes are captured and visible.
• Working in partnership with the Head of Building Safety and Information, Customer Safety Manager, Group Health and Safety Manager and regional Fire Safety Manager Head of Building Safety and Information teams, to drive a pro-active approach to Fire and Safety regimes, ensuring customers and their homes are safe.

The Candidate

To be considered for this role you will require a NEBOSH Certificate in Fire Safety & Risk Management or equivalent fire risk assessment qualification.

The below skills would be essential for the role:

• A brilliantly positive leader and team player, who's able to build trust and respect, and influence people whilst putting customers at the heart of all you do
• Be someone who develops and shares skills, experience and knowledge whilst driving continuous improvement
• An inspiring and dynamic communicator, who's able to convey a clear vision of our approach to Fire and Safety
• Have a collaborative approach to working with colleagues across all areas of the organisation to achieve the best possible outcomes for customers
• An agile mind set, recognising problems as an invigorating challenge and working diligently to achieve a positive outcome

The client is looking to move quickly with this role and as such are offering up to £56,000 per annum plus car allowance.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Job Summary:
To provide high-quality person-centred care to clients in their own homes, to encourage and assist them to live as independent a lifestyle as clients can. Ensure that we remain supportive and sensitive when delivering care and always treating clients with respect and dignity and ensure that clients are aware of their rights, choices, and options available to them. Tasks will vary from each client to the next as Caregivers will be following a person-centred care plan designed solely for the client.

Main Responsibilities
• To undertake all duties that are outlined in the client’s care plan.
• To maintain good communication and develop good working relationships.
• To adhere to Gain Care Limited Policies and Procedures.
• To travel to each client’s house as directed.
• To carry out personal care duties and caring tasks that are not the responsibility of a Nurse, but which could normally be expected to be undertaken by a member of the family.
• To encourage and motivate clients to maintain their independence within their limitations.
• To report to the Registered Manager on the condition of the client particularly any significant changes in the client’s behaviour needs or circumstances.
• To encourage to use special equipment provided and to assist clients, if authorised by the Registered Manager with the use of artificial limbs.
• To contact a Doctor, Emergency Services or make appointments with the client’s consent.
• To participate in the Departmental Code of Practice in relation to the administration of medication.
• To prepare and cook meals in the client’s home.
• To assist in the cleaning of the client’s home when required.
• To undertake domestic tasks to maintain a good quality of life which the client cannot carry out.
• To complete all administrative documents accurately.
• To attend meetings and report if necessary, on the condition of clients.
• To be able to work in a way that promotes the safety and well being of the vulnerable clients we look after.

Person Specification

Qualifications

Willing to work towards Care Certificate 1 within the first 12 weeks of starting work.
Willing to work towards Care Certificate Level 2
Achieved Care Certificate Level 1 in Health and Social Care
Specialist Care Training

Experience

Understanding of Health and Social Care and be willing to learn
Experience of working in care industry at least 6 months or more.
Experience of care looking after friends/family/neighbours
Working knowledge of the Domiciliary Care industry and Surrounding regulations and legislation including Safeguarding of Vulnerable Adults, Mental Capacity Act 2005,
Understanding of Regulatory Body functions and requirements

Skills/Attributes

Able to understand and cope with emergency situations.
Be open minded.
Excellent communication skills
Able to cope with change.
Able to cope under pressure.
Good Organisational skills
Ability to maintain confidentiality.
Have a caring, kind nature and being able to show empathy.
Good Listener and Trustworthy
Respectful, Good time keeping.
Commitment to own career and personal development.
Car Drivers to provide copy of full driver’s licence(s) and insurance documentation.

Additional Requirements
The work we do is regulated activity therefore job offer is subject to relevant checks including an Enhanced DBS.

JOB SUMMARY
To lead the care team during any span of duty, ensuring that a safe, effective and efficient care service is provided which meets the needs of clients and all other agencies GAIN CARE LIMITED work with. To provide care to clients in accordance with their assessed needs.

Overall responsibilities:
• To provide leadership and support for care staff and act as a champion for clients’ safety and dignity
• To maintain skills and knowledge and ensure that care is delivered according to latest guidelines and best practice evidence available.
• To ensure the ongoing safety of clients, staff, and other agencies GAIN Care Limited work with through systematic assessment, monitoring, and reviewing processes.
•To ensure that clear and accurate records and communication systems relating to clinical and care delivery are maintained and effectively used.
• To act as a role model in care delivery.

Person Specification

Education/qualifications
• NVQ Level 3
• Evidence of personal and professional development.

Experience
• Experience of working with older people
• Knowledge and use of clinical assessment tools
• Experience of leading a shift
• Experience of working in the home care environment
• Experience of working with individuals with dementia

Skills/abilities
• Good organisational skills
• Good supervisory skills
• Good communication skills both written and verbal
• Ability to contribute to, monitor and implement changes that improvement service delivery and outcomes for clients
• Ability to plan allocate and delegate work appropriately
• IT literate

Personal Qualities
• Ability to be flexible with regard to working hours
• Builds effective and credible relationships both internally and externally
• Works collaboratively with others sharing ideas and information at all times
• Effectively builds trust with a consistent approach between actions and words
• Has the ability to raise standards through innovation and new ideas
• Will take responsibility for issues and resolve them.
• Able to cope in difficult situations with tact and diplomacy
• Ability to build rapport and positively influence others
• Ability to inspire professionalism
• Ability to drive

We are looking for a confident Support Worker with a passion for delivering outstanding care. Youll be working 42hours a week (a mixture of day shifts, night shifts and weekends), making a positive difference to the lives of the people in our care at Cygnet Sherwood Lodge. At Cygnet Sherwood Lodge, we support 26 men with learning disabilities and associated complex needs who may also have behaviours that challenge. At Cygnet, our perks go way beyond pension schemes and excellent professional development. Youll also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work. Apply now to enjoy excellent career prospects whilereaping the rewards of making a difference to others every day. Your day-to-day Offer enhanced care with a flexible learning approach for all the people in our care Provide guidance & encouragement through physical & emotional support Learn about individuals specific needs & provide help in the most appropriate way Assist with medical & welfare needs Report on medical & welfare needs as required Safeguard Maintain a safe, clean environment for all Why Cygnet? Well offer you Flexible working with the opportunity for overtime Regular coaching & appraisal Expert supervision & peer support Employee discount savings & Cycle to Work scheme You are Genuinely driven with a desire to make a real difference in peoples lives An excellent communicator & a good team player Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment Passionate about empowering & supporting service user independence Successful candidates will be required to undergo an enhanced DBS check. Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role youll have the chance to make a real impact on patients, service users & their families.

Job Title: Care Assistant - Days

Salary*: £11.96ph

Hours: Full Time - 7am-7pm - 33 hours a week minimum to include every other weekend

Location: Edwinstowe, NG21 9PA

Employer: Nightingale Nursing & Care Home, owned by Jasmine Healthcare

Are you looking for a care environment where you can thrive? Are you passionate about finding an employer where great work is both recognised and rewarded? Do you want to make a difference in the care sector?

What can Jasmine offer you? In line with its Mission, Jasmine tries to do everything possible to “prioritise our people”, as we believe that the happiness of our residents is dependent on the engagement and wellbeing of our team. Consequently Jasmine offers the following to those that perform this valuable role:

• Salary – We pay top quartile market salaries
• Pay Rises – Annual Performance related pay increases of up to 8% in addition to any cost of living increase
• Holiday - 28 Days including Bank Holidays
• Pension – We encourage everyone to sign-up for our NEST Pension Scheme, which we contribute 3% of salary to
• Bonusly Points – These are exchangeable for various vouchers or cash (with all tax paid by Jasmine) via PayPal, and are earned by obtaining recognition from your colleagues, good mandatory training, good attendance, and various other ways you contribute positively to the team and our residents’ lives
• Training – All relevant qualifications are fully funded to help you progress, and we will reward you with a financial bonus of up to £500
• Refer a friend incentive - Up to £1,000 for referring a suitable team member
• Meals - Enjoy low-cost meals at just £1 per course while on shift
• Short Notice shift incentives
• Employee Assistance Programme - Access to free counselling and valuable well-being advice 24/7
• DBS check – We pay for this
• Uniform – We provide as many uniforms as you require (subject to fair use policy)

Team Members under 21 will be paid at £1.00 per hour less, which is significantly above National Minimum Wage guidelines for this age group

A little about Nightingale:

Nightingale Nursing & Care Home is based in the centre of Edwinstowe, near Mansfield. The home, although purpose-built, has been made very homely, and has a selection of garden areas, in line with Jasmine’s values and ethos. The home provides personal, nursing and dementia care to 49 residents.

Competencies:

• Ability to work under pressure
• Excellent people skills
• A caring and nurturing attitude
• Positive and enthusiastic outlook
• Good time management skills
• Good written and oral communication skills

Day to Day Responsibilities:

• You will join our team of dedicated Care Assistants to provide the highest possible levels of care in supporting and assisting our residents in all aspects of daily living, including providing personal care and support with daily activities such as washing, dressing and eating
• You will be responsible for promoting our resident’s independence with a focus on choice, dignity and respect, alongside promoting their physical and emotional wellbeing
• You will complete all Daily Charts to a high standard, ensuring that 90% and above is achieved during all Monthly Daily Charts Audits
• Ensure you are 100% current with all your mandatory training throughout the year

Essential Requirements:

• Willing to study towards a Level 2 Health & Social Care qualification.
• A good reason or experience that has drawn them to care.
• Live within 20 minutes of the Home

Preferred Requirements:

• One years’ experience of working in a residential or nursing home.
• Level 2 Health & Social Care or above.

A little about Jasmine Healthcare:

By prioritising our people, our mission is to provide the highest standards of care to as many elderly residents as possible. Below are a few of the ways that we objectively demonstrate we are achieving our Mission:

• Well over half our team have a relevant Diploma qualification with another fifth currently studying for one
• We have a 4.8 star rating (out of 5.0) on Indeed as a top employer
• We have Good and Outstanding Care Quality Commission (CQC) inspection reports
• We have a 9.7 rating (out of 10.0) on www.carehome.co.uk

As well as constantly being guided by our Mission, Jasmine places a significant amount of emphasis on everyone in our team exemplifying our values, which can be found on our website at www.jasminehealthcare.co.uk. Consequently, our values play an important role in all our recruitment process and recruitment decisions.

Take a look at Jasmine’s facebook page, to get more of a feel of what we’re all about, by clicking here.

Join us for a rewarding career where you'll be supported, recognised, and appreciated!

Apply today and you’ll get a response within one working day

Community Psychiatric Nurse (CPN) - Mansfield
Location: Mansfield, Nottingham NHS Trust
Contract Type: Temporary Agency Contract
Rate: £26.50/hr Ltd (paid through umbrella)
Agency:: Service Care Solutions

About the Role
We are seeking a dedicated and skilled Community Psychiatric Nurse (CPN) to join our team on a temporary basis, working within Nottingham NHS Trust. This position offers an exciting opportunity to make a difference by providing high-quality mental health support to individuals in the community.

Key Responsibilities

• Deliver comprehensive psychiatric care to clients in the community, assessing their needs and developing individualized care plans.
• Conduct mental health assessments, monitor patient progress, and make referrals as needed.
• Work collaboratively with a multidisciplinary team to ensure coordinated care and support.
• Carry out crisis intervention, risk assessments, and mental health interventions to maintain patient stability and promote recovery.

Requirements

• Registered Mental Health Nurse (RMN) with valid NMC registration.
• Previous experience as a CPN, ideally within an NHS setting.
• Strong understanding of mental health legislation and best practices.
• Excellent communication and interpersonal skills.

Benefits of Joining Us

• Competitive hourly rate of £26.50, paid through an umbrella company.
• Flexible work arrangements.
• Supportive team and professional development opportunities.

If you're ready to take on a rewarding challenge, please apply today and become part of a team committed to making a real impact on mental health in the community.
Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3-month contract.

We also offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

The Benefits of Working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Please send your CV to andrew.wiles@servicecare.org.uk

You will manage the daily operations of the Emotional Wellbeing Early Support Service for Children and Young People. Supporting and directing staff (paid and voluntary) to ensure the process of transition by young people to or from other services is undertaken in an appropriate and timely way. Use data and management systems to present monthly service contract appraisals to internal management structure and support regular contract review meetings with commissioners. Support routine internal governance audits and respond to any identified actions / improvements. To provide managerial supervision, oversight of work schedules and allocation of resources to the team. Ensure team is trained and fit for purpose. To manage the projects devolved budget. To assist in recruitment in adherence to the keeping children safe in education framework. Liaise with key stakeholders including commissioners and system partners to collaborate, maintain positive, cohesive relationships and avoid system duplication. To lead, promote and a deliver an innovative service, ensuring equitable provision across Nottinghamshire and Nottingham City, deputising in the absence of the Head of service. To be pro-active in ensuring own continuous professional development to gain the skills required to deliver a fit for purpose early intervention emotional wellbeing provision Take on line management responsibilities for the practice team. To offer creative input and participation in promoting our services across social media platforms. Support the service in system integration, attending key meetings to facilitate cohesive relationships with system partners. Develop and evolve the service, co-produced with service users to continuously meet the changing needs of local people, communities, stakeholders and commissioners. Develop and maintain internal standard operating procedures, and to establish and update referral routes into and out of the service. To ensure the safeguarding of young people and children is paramount for all staff and that they act accordingly within ABL Policy and Procedures. To ensure that risk assessments, risk registers and cases are prioritised following safeguarding protocols. To ensure that all staff provide services which are appropriate and professional to ensure the health and wellbeing of young people accessing services. Ensure the maintenance, at all levels, of confidentiality in relation to agreed organisational policy. Deliver an outcomes-based service delivery model, achieving and exceeding KPIs, ensuring effective allocation of resources and being responsive to service user, partner, and commissioner feedback. To ensure all monitoring and records are kept up to date, secure and used appropriately Ensure high-quality contract performance across all of its key elements, along with effective reporting and budget management. To provide information, qualitative and quantitative data and reporting in a timely manner To attend management meetings, team meetings, performance review boards, and external steering groups for children and young people services. To attend and manage regular supervisory sessions with all staff and volunteers you have responsibility for. To provide training to internal staff, volunteers, placements and external agencies as required. To provide leadership and support to a team including counsellors and being a key member of day-to-day operations, supporting the delivery of KPIs.

Job Advert

Do you have experience of:

Housing Benefit?

Universal Credit?

Home Finder?

Supported Housing?



We are recruiting for a Senior Youth Support Worker to work as part of our dedicated team to help young people to build on life
skills to make the successful transition to independent living.



Using a person-centered approach, you will draw on your previous relevant experience in Supported Housing along with your patience
and dedication to achieve positive outcomes for all our young people.



YMCA Robin Hood group provides temporary supported accommodation for young people who have found themselves homeless through no
fault of their own. Working in partnership with the local authority, we provide short term, supported accommodation to enable the
young person to move on to independent living.



You will passionately share in our belief that everyone should have a fair chance to discover who they are and what they can
become.




As a Senior Youth Support Worker, your day to day role will include:



* Working in partnership with a Youth Support Worker to provide a seamless level of support to our young people.
* Keyworker to around 10-15 young people, who have had challenging starts in life and struggle to build positive relationships
* Work with the young person in a trauma informed way to co-produce support plans, risk assessments, Outcome Stars, crisis plans
and safety plans.
* Creating a positive, nurturing and trusted environment for young people, always displaying unconditional positive support,
whilst maintaining boundaries.
* Act as a positive role model.
* Working collaboratively with other agencies and professionals including social workers, personal advisors, housing providers,
health professionals, drug and alcohol treatment workers, criminal justice practitioners to deliver wraparound support
* Encouraging young people to problem-solve and identify coping strategies when experiencing trauma, distress, self-harm, anger
etc
* Proactively support young people to plan to move on to independent living. This includes advising on housing options,
supporting with applications for housing to local authorities and exploring private sector accommodation options.
* Encouraging young people to develop life-skills such as cleaning, cooking, budgeting, engaging with health services etc.
* Encouraging young people to engage with education, training or employment.
* Helping young people to navigate the Benefits systems, supporting with applications.



About You:



You will have the passion and drive to make a difference to a young persons life, where you will use all your transferrable skills
to achieve positive outcomes.



Whether your background is in supporting adults, children or young people, can you:

think fast?

remain calm?

multi-task?

problem solve?

show compassion and care?



If you have experience of working with people but now wish to make a difference by working with Young People, this could be a
brilliant opportunity for you to work more closely with them to see their achievements and development, get hands on in helping to
shape a young persons future and see the difference you can make!



A Childcare or Health & Social Care qualification would be highly desirable but not essential. As we provide Commissioned
Services, you must be willing to complete further study which is a mandatory part of the role. You will be supported by YMCA to
complete a minimum level 2 Housing Qualification and a level 3 Childcare/Health & Social Care Qualification (both nationally
recognised qualifications). You will be enrolled after you have completed your probation. This will be fully funded by YMCA and
you will be given time during your working week to complete these studies.



Your communication skills will be your greatest strength and you will have experience of dealing with difficult situations, and
challenging people and handling conflict appropriately.



You will need to be confident using computers and IT; we use a number of different IT packages that you will need to pick up (with
training) and use as part of your every day work. You will need to be comfortable with all Microsoft packages too.



You will work 37.5 hour per week over 5 days on our rota which covers our service from 8am to 8pm, 7 days a week, 365 days per
year.

Our shifts are 8am - 4pm, 12pm to 8pm weekdays and 10am to 6pm at weekends.

We plan our rota in advance as a team. We will endeavour to accommodate your personal preferences and your availability; We value
your outside of work commitments and hobbies to ensure a positive work-life balance.

There is no requirement for lone working and you will always be on shift with other colleagues.

INDHP

Proud member of the Disability Confident employer scheme

To see the full detailed job description and main responsibilities of the job please refer to the job description attached.

Key responsibilities will be: To work effectively and collaboratively to ensure the successful operation of therapeutic provision within the service. This involves working at different locations to provide interventions to children and young people. To be a part of a multi-disciplinary assessment (MDA) team. To facilitate psychological and risk assessments to aid the development of client/family formulations and care pathways. Support children to discuss and work through highly complex, sensitive and personal information related to their presentation. This will include deconstruction of current interactional patterns of behaviour and meaning around obesity issues and complex relationships, creating methods for client centred analysis of change, aided by the use of assessment tools. To prepare and participate in peer supervisions and case reviews with other therapists regularly across the organisation. Maintain accurate and detailed case notes and client records utilising digital systems and databases. To attend team meetings and contribute to agendas and discussions. Prepare fully in accordance with service for Multi-Disciplinary Team Meetings (MDT) and complete relevant paperwork (such as MDT proformas), updating client records as appropriate. To provide effective individual child interventions, with the aim of helping clients prepare to engage in the specialist weight management programme and/or physical activity interventions. To provide systemic child therapy, employing methods based upon evidence. To work in ways which are sensitive to and appropriate for the needs of children from a wide range of racial, cultural and religious backgrounds. To contribute knowledge, skills and ideas with the aim of optimising the outcomes of the specialist weight management programme and/or physical activity interventions within the limits of ones trained role capacity and competency. To participate in multiagency meetings as appropriate, child protection case conferences and reviews, etc. providing professional advice on individual care programme planning and other clinical matters as necessary. The post holder will be expected to prioritise own workload and ensure effective time management strategies are embedded in own practice and that of others. To be professional and legally responsible and accountable for all aspects of own work, including the management of patients/service users in your care. To undertake self-directed/lone working in a variety of locations. To read relevant current literature and stay up-to-date with developments and initiatives in psychological and family therapy for obesity treatment. To have suitable external supervision arrangements with a qualified approved supervisor. Skills and Competencies Required Be an experienced therapist in a community health environment, assisting and delivering support to children and young people. Experience of working with diverse communities within varied cultural environments Adept in communication; A strong communicator who adapts the message to fit the needs of the audience. Quality driven; you naturally seek high standards and actively seek to improve them. Value and remain open to new ideas and perspectives.