Total 83 Customer Service job vacancies in Luray, Virginia

• Performs as the primary liaison between the Air Force Executive Dining Facility (EDF) and customers requesting catered food/beverage support.
• Ensures proper execution of all catered events. Informs staff members on all details for catered events.
• Performs administrative work involving completing catering contracts and invoices as well as assists with daily accounting data input and membership letters.
• Performs as the fund's custodian, accepting cash and check payments for invoices as well as individual member accounts.

• Plans, organizes, and directs the activities of the administrative section, ensuring that support services complies with legal and regulatory requirements and meets customer needs. Develops goals and objectives that integrate organization and support services objectives.
• Exercises supervisory personnel management responsibilities. Advises and provides counsel to employees regarding policies, procedures, and directives of management. Selects or recommends selection of candidates for vacancies, promotions, details, and reassignment in consideration of skills, qualifications, and mission requirements.
• Represents the squadron) with a variety of installation and functional area organizations. Establishes, develops, and maintains effective working relationships with other section supervisors.
• Plans, organizes, and provides a variety of services in support of all operative elements of the 733 Security Forces Squadron (SFS). lnterprets instructions, regulations and policies and develops and implements working procedures lAW those instructions, regulations and policies.

Acts as an advisor on all facets of Protocol for the Secretary of the Air Force (SecAF), Chief of Staff of the Air Force (CSAF), Chief of Space Operations (CSO), Under Secretary of the Air Force (USecAF), Vice Chief of Staff of the Air Force (VCSAF), Vice Chief of Space Operations (VCSO), Chief Master Sergeant of the Air Force (CMSAF), Chief Master Sergeant of the Space Force (CMSSF), the Secretariat, the Director of Staff for the Air and Space Forces, and Air and Space Staff personnel.

Collectively, with the Director of Protocol for the Office of the Secretariat and the organizational project officers, plans, coordinates, and implements all official functions for senior Department of the Air Force personnel and certain associated events for distinguished persons such as the President of the United States, Vice President of the United States, Members of Congress, Cabinet Members, the Secretary of Defense, the Chairman of the Joint Chiefs of Staff, and foreign dignitaries.

Generates periodic, as well as on demand, written reports for senior leadership to use as management tools regarding protocol activities.

Responsible for the effective and accurate expenditure of the Secretary's Official Representation Funds (ORF) and Special Morale and Welfare Funds (SM&W).

Manages all aspects of the Visiting General Officers program which provides support to active-duty general officers TDY to the Washington, DC area to include, but not limited to: access protocols, security, billeting, transportation, meals, office space, office calls, and official appointments.

The purpose of this position is to effectively manage the continuous operation, maintenance, and repair/rehabilitation of water and wastewater utility systems within Shenandoah National Park (SNP). Systems include potable water pumping, storage, transmission, treatment and distribution systems; wastewater collection, storage and treatment systems; chlorination systems; and state certified potable water and wastewater quality testing laboratories. Duties include:

• Effectively manage and supervise the operation and maintenance of water and wastewater utility systems.
• Develop bi-weekly operational planning through multi-year repair/rehab, cyclic and preventative maintenance planning.
• Utilize an automatic financial system to prepare, monitor and maintain a balanced annual budget.
• Responsible for the complete and accurate compliance of the SNPs utility systems in accordance with State and Federal regulations.
• Promote a safe, inclusive, positive and empowered work environment.

• Water Treatment Certificate: You must possess and maintain a current Water Treatment Operators Certificate, and you must be able to secure and maintain a valid Virginia Department of Health Services Class 6 or higher Water Treatment Operators Certificate. Please indicate the level of certification you currently possess.


• Wastewater Treatment Certificate: You must possess and maintain a current Wastewater Treatment Operators Certificate, and you must be able to secure and maintain a valid Virginia Department of Health Services Class 2 or higher Wastewater Treatment Operators Certificate. Please indicate the level of certification you currently possess.

• You will prepare correspondence ensuring it is properly formatted and grammatically correct.
• You will prepare performance evaluations and fitness reports for all staff to ensure all reports are properly formatted, grammatically, correct and dispatched within the required timeframes.
• You will maintain office files in subject and chronological order.
• You will access the government travel card information system to monitor transactions of travel card recipient's garnishment of accounts due to delinquency of payment and identify delinquent accounts.

GS 13: The primary purpose of this position is: This is a developmental position with known promotion potential to the target position of Foreign Affairs Specialist, GS-0130-14. Incumbent works closely with the supervisor in performing duties identified in the full performance standard core personnel document/core document.

GS- 14: The primary purpose of this position is: To serve as a senior Foreign Affairs Strategist in the Strategy Division (SD), providing anticipatory, strategic perspectives and subject matter expertise on security issues; implementing changes to Department of the Air Force (DAF) policies, strategies, processes, and capabilities.

Duties for GS-13/14

• Serves as a senior foreign affairs specialist charged with developing and implementing USAF strategy and policy initiatives to ensure alignment with National Defense Strategy (NDS) and National Military Strategy objectives and intent.
• Develops Air Force strategies that include how allies and partners contribute to Air Force efforts to meet the NDS requirements.
• Initiates independent analyses of highly complex strategic policy issues, and implications of broad changes to the international environment and DAF programs.
• Maintains a continuous liaison with other Air Staff, OSD, Joint Staff, Services, and other DOD offices to ensure informed decision-making by senior Air Force leadership.

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement actions, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (non-compliance records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in noncompliance, or if an enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement actions, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in noncompliance, or if an enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

Sets up cafeteria lines, steam tables, dining room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages. Serves food cafeteria style. Breaks down and cleans area when meals are complete. Sets up dinning room tables for service, places food and beverages on tables, and replenishes items as necessary. Sets up and operates dishwashers, performs preventive maintenance and cleaning. Scrapes, soaks, scours and scrubs bowls, pots and pans. Also performs heavy duty cleaning tasks such as ceilings, exhaust hoods, under and behind kitchen equipment, washes floors and walls, walk-in refrigerators and freezers, sanitizes garbage cans. May unload food from delivery trucks. Collects and transfers trash from work area to disposal area.

Assembles and tosses fresh fruit or green salads in quantity using prepared dressings, serves into standard serving sizes. Makes cold sandwiches using prepared ingredients. Makes coffee, tea and other beverages.

Performs other related duties as assigned.



If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12609056

The main purpose of this position is to provide support and assistance to the administrative and managerial functions within the Military and Family Support Center.

Reception and Information and Referral (I&R) Services 50%

• Serves as MFSC Customer Service Desk Representative.
• Greets visitors, receives telephone calls and ascertains the nature of the visit or calls in a professional, respectful manner.
• Refers telephone calls and visitors to appropriate staff or office based upon knowledge of the organization and its programs and operations.
• Answers substantive requests for information, which can be provided based on information from records and files or personal knowledge of services available.
• Locates and selects appropriate references and procedures for application to specific questions. When unable to locate information or cannot answer questions, refers caller/visitor to a staff member.
• Provides follow-up on requests for information.
• Greets walk-in clients and provides assistance with completing necessary paperwork prior to meeting with counselors and other MFSC staff.
• Schedules and confirms appointments as needed and registers personnel for MFSC classes, confirms class roster and provides final roster to class facilitator.
• Maintains database with walk-ins, call-in client statistics and provides data for monthly, quarterly, etc., reports.
• Maintains an updated and detailed information database of programs, services and activities available on installation and in the local community (including both State and federal) which support and enrich the quality of life for individuals and families.
• Responds to inquiries by clarifying needs through appropriate questions and comments designed to develop necessary facts and by developing responses/solutions based on employee's knowledge and experience in problem solving.
• Determines appropriate organization and program resources to assist clients when additional assistance is required. Employee contacts offices/agencies to discuss inquiries and to obtain pertinent information from reference materials.
• Locates appropriate experts in other offices/agencies to whom inquirers may be referred for supplemental assistance when all personal resources have been exhausted.
• Responds appropriately to inquiries whether by telephone, fax, and e-mail, personal visit, or in writing.

Administrative Support 50%

• Prepares a wide range of recurring and non-recurring correspondence, reports, statistical data, briefs, forms and other documents using a variety of office automation software and equipment.
• Proofreads and edits materials prepared by self and other MFSC staff to ensure correct spelling, grammar, punctuation, capitalization, and compliance with the Navy Correspondence Manual and Command policy.
• Establishes and/or monitors suspense dates, updates correspondence log, prepares routing sheets, tracks items through the routing process, and upon signature, makes appropriate distribution.
• Researches, collects and consolidates information for various reports in accordance with established procedures or as directed by the supervisor.
• Retrieves data and generates statistical reports for in-house use or as required by higher authority.
• Assists in organizing, preparing, editing, proofreading and distributing a variety of MFSC marketing materials including but not limited to news articles, flyers, brochures and the monthly class calendar.
• Picks up, delivers and distributes mail including but not limited to incoming and outgoing correspondence, publications, regulations, and directives.
• Reserves and sets up meeting room, contacts participants, ensures all required materials and services are provided as directed, and takes minutes and requested.
• Establishes, maintains, purges, and disposes of files and client records in accordance with existing regulations and procedures.
• Independently plans and performs complex office automation duties requiring different approaches and methods from one assignment to another, such as using different packages to: edit lengthy and complicated reports; collect, select, organize, and provide information; track the status of a number of projects assigned to the organization; and resolve incompatibility problems in transferring text from software package to another when menu options and specific software instructions are not available.
• Uses word processing software to create, copy, edit, store, retrieve, and print forms, memos, and letters; uses database or spreadsheet software to create, enter, revise, sort or calculate, and retrieve data for reports; and uses graphic software to provide graphs and charts for reports and presentations.
• Establishes and maintains files of requisitions and supporting documentation to ensure that all requested items are properly received and accounted for, and that all required follow-up actions are completed.
• Performs other miscellaneous duties as assigned.

As a General Services and Facilities Specialist your duties will include, but are not limited to, the following:

• As directed, coordinates with representatives of the General Services Administration (GSA) Public Building Service (PBS) property managers, lessor representatives, Service leadership, and occupants regarding routine building management issues, operations and maintenance of the Headquarters facility.
• Provides day-to-day oversight of the on-site storage for facility supplies, excess furniture and equipment, moving crates, and attic stock finishes.
• Assists with complaint investigation; disseminates information; and, prepares supporting documentation for annual and periodic reporting.
• the incumbent operates and performs the duties of the mail room, including: handles the incoming and outgoing mail, packages, and shipments; manages postage account, mail meters, and scales; receives, sorts, and distributes parcels; tracks packages using barcode technology; documents data for reporting, and serves customers.
• Advises customers of received deliveries, available mail and shipping services, researches packages, and provides solutions; and processes outgoing mail and checks for proper addressing, packaging, and marking (stamping) in accordance with postal and shipping guidance.

As a General Services and Facilities Specialist your duties will include but are not limited to the following:

• As directed, coordinates with representatives of the General Services Administration (GSA) Public Building Service (PBS) property managers, lessor representatives, Service leadership, and occupants regarding routine building management issues, operations and maintenance of the Headquarters facility.
• Provides day-to-day oversight of the on-site storage for facility supplies, excess furniture and equipment, moving crates, and attic stock finishes.
• Assists with complaint investigation; disseminates information; and, prepares supporting documentation for annual and periodic reporting.
• the incumbent operates and performs the duties of the mail room, including: handles the incoming and outgoing mail, packages, and shipments; manages postage account, mail meters, and scales; receives, sorts, and distributes parcels; tracks packages using barcode technology; documents data for reporting, and serves customers.
• Advises customers of received deliveries, available mail and shipping services, researches packages, and provides solutions; and processes outgoing mail and checks for proper addressing, packaging, and marking (stamping) in accordance with postal and shipping guidance.

MAJOR DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Independently research, develops, and offers high quality interpretation that is audience centered and meets NPS 21st century standards.
• Independently provide informative information and informal interpretation for visitors, especially at a visitor center desk, while balancing park operations and ensuring it all runs effectively, including register sales, information requests, and possible emergencies.
• Develops and presents a variety of interpretive programs including orientation talks, conducted walks, and demonstrations to a variety of general public audiences or school groups. Initiates or assists with development or revision of interpretive materials, such as brochures, guidebooks, handouts, exhibits, and social media.
• Collaborates with partners and stakeholders, such as state and local agencies, nonprofit organizations, and community groups, to advance the mission of the park and to promote public awareness and support for its programs and resources.
• Engage the public through presenting a series of formal structured programs (e.g., walks, talks, tours, presentations, demonstrations, events, and virtual interactions) and informal contacts/conversations with the public. Create, facilitate, and support opportunities for audiences to understand national significance and personal relevance through intellectual and emotional connections to resource meanings and their current context.
• Coordinate the operation of a visitor facility and/or information desk; develop daily work schedules that include tours of duty and location of assignments for the supervisor's approval.
• Assist in helping others learn through formal or informal methods; train, mentor, coach, and evaluate interpretive programs and products conducted by lower-level interpreters, critique these activities, and recommend individual or program improvements.
• Work with internal and external customers to assess, address, and resolve visitor concerns; identify effective customer service practices and facilitate a collaborative, proactive, and welcoming work environment.

This position starts at a salary of $117,962.00 (GS-13, Step 1) to $153,354.00 (GS-13, Step 10).

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.

In this position, you will serve as a Supervisory Mission Support Specialist and is responsible for supervising administrative positions who provide a variety of mission support functions. Major duties for this position include but are not limited to:

• Supervising and performing a wide variety of mission support functions such as budget, travel, payroll, human resources, training, logistics, procurement, fleet, security, safety and administrative research and program planning.
• Providing comprehensive management advisory services on substantive organization functions and work practices while performing liaison functions with other organizations including presenting the organizations needs and establishing productive working relationships with counterparts.
• Planning, assigning, prioritizing, directing, and evaluating the work of subordinates along with coordinating the establishment and accomplishment of unit goals, priorities, and deadlines to identify ways to improve the efficiency and effectiveness of administrative and support services.
• Preparing various technical, statistical, analytical reports, studies and recommendations and advice on a variety of administrative and management programs and procedures.

• Reviews, analyzes, and interprets the Foreign Clearance Guide and documents submitted to determine eligibility and type of passport is authorized and determine VISA entry requirements for foreign countries.
• Examines evidence of citizenship submitted with applications to determine and judge authenticity in relation to the requirements of law, regulation, and procedure for the issuance of passports and VISAs.
• Plans, coordinates, and supports VISA/Passport acceptance for large-scale deployments.
• Manages and oversees a mail room operation that accepts/ships over 41,000 packages, annually.
• Assists with processing applications for Flag/General Officers, SESs and other high-level officials that may require expedite service and other cases requiring special controls.
• Plans, oversees, assigns, and evaluates of the work of subordinates.