Total 130 Customer Service job vacancies in London or Leeds, SE1 8UG

Please see job description for full details. Managerial To deputise for the Head of BSW Talking Therapies and Wiltshire Talking Therapies Service Manager as appropriate. To line manage a team of mental health Practitioners including sickness, appraisals and performance etc. To oversee audits and to report any difficulties to the Service Manager. To provide cover for other members of the Senior Management Team. Recruit staff as required. To be a member of the Executive and Senior Management Team, including attending meetings and giving advice to the Head of Talking Therapies/service manager as appropriate. Appropriately manage time for clinical work and managerial responsibilities. To initiate in-service development and expansion. To over see the organisation and supervision of the work of the Assistants and PWPs. To liaise with other Primary Care Services. To liaise with Secondary Services. To oversee training in conjunction with the Head of Service. To be aware of budgetary constraints. Maintain a Talking Therapy manual compliant service. Monitor and follow up patients in line with guidance. To allocate and support staff as discussed with the Head of Talking Therapies and Wiltshire Service Manager. To supervise staff as appropriate. Induct and supervise new members of staff. To represent the Service and deliver presentations both internally and to outside organizations e.g. ICB and national organizations especially those related to Talking Therapies. To oversee links with voluntary and community organisations, educational and recreational opportunities and resources in the local area which may be of benefit to clients referred to the service. To oversee the design and delivery of psycho-educational courses. Professional: To participate in the Talking Therapies business and professional meetings as appropriate. To be aware of and comply with all policies, procedures and directives of the Department, Service and AWP. To maintain and further develop high standards of therapy and psychology practice through co-operative work with other practitioners of all disciplines and involvement in professional audit. To comply with British Psychology Societys/ BABCP/ other regulatory bodies Code of Conduct as well as procedures and government legislation as it applies to the Service. To oversee the research in the service. To instigate and be involved in research as required. Clinical Governance: To support the Service manager in the development and implementation of effective Clinical Governance across the Talking Therapies Service. To support and participate in multidisciplinary audit in the service. To promote the use of effective interventions in the service. To participate in Clinical Governance processes in the service and in the profession. To help in the design of audit forms. Access GP data systems and input clinical notes. General: To participate in liaison meetings with GPs and other members of the Primary Care Health Teams as appropriate. To participate in locality meetings. To participate in audit and personal review activity as required. To compile and return statistics and activity levels as required and monitor and act on statistics. To undertake such further training as might be required to maintain an appropriate level of expertise. To participate in individual and peer supervision. To be aware of and comply with all policies, procedures and directions of the department, service and AWP. To participate in the research activities of the service and publish articles. To participate in disseminating good practice by publication and presentation.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work. The successful candidate will Share the responsibility for the assessment, resuscitation and treatment of all patients referred to the Critical Care Unit, working as part of a team with the on-call ICU consultant. Work alongside our trainees on a full shift rota. This is a full shift rota and the successful candidate will be required to be resident in the hospital during the working hours allocated to them on the rota Share the responsibility for direct clinical supervision and teaching of the trainee staff, nurses and medical students. Assist in the provision and development of a safe, effective and efficient critical care service and support the Trust in its aim to provide the best possible care to patients. Carry out all duties at the highest possible standard taking responsibility for individual patients in their care. Comply with Trust Health and Safety policies and employ the basic principles of infection control practice to maintain a safe and healthy environment for patients, visitors and staff. Maintain good electronic clinical records and effective working relationships with medical, nursing and allied healthcare professionals on the critical care team. Take an active role in the departmental clinical governance activityApplicants must be eligible for full registration with the GMC at time of appointment and hold a current licence to practise. Post-graduate examination qualifications are desirable, but by no means essential. This post is not recognised for training by the Postgraduate Dean, Faculty of Intensive Care Medicine or by the Royal College of Anaesthetists, although the unit itself is. This post is full-time and is covered by the Medical and Dental Staff Terms and Conditions of Service. The National Hospital for Neurology and Neurosurgery provides neurological and neurosurgical services on a regional, national and international basis. The neuroscience critical care unit is a 28 bedded unit with approximately 850-950 admissions a year of which 35-40% are planned elective admissions. We provide care for neurology, acute stroke and neurosurgical patients, in one of the largest dedicated neurocritical care facilities in the UK. There is excellent senior support 24/7 for the unit, with two daily ward rounds by ICU consultants and a dedicated anaesthetic registrar to help with airway management, line placement and training, and other out-of-hours intensive care issues. There are opportunities to be involved with teaching, MDT simulation sessions, clinical governance and quality improvement projects to strengthen portfolios for applications for training posts, as well as developing technical skills and competencies in Intensive Care Medicine. The successful applicant will join a team of 17 doctors, including HEE trainees from various specialities (ICM, IMT and neurosurgery), Clinical Fellows (ST1+), CESR ICM fellows and senior neuroanaesthesia fellows (ST5+) as part of an EWTD compliant full shift rota. This post is a remunerated as a locally employed doctor in line with the 2016 terms and conditions of service. There are weekly MDT neurocritical care meetings to discuss patients with neurologists, neurosurgeons, clinical psychologists and AHP. The monthly M&M meetings include interesting learning cases where decision making, and ethical dilemmas are discussed. There is a formal weekly educational programme, consisting of consultant/senior delivered teaching, journal club, as well as informal bedside teaching, tea trolley teaching, in situ MDT simulation and a CVC simulation course for the junior clinical fellows. Some of the consultants are POCUS accredited and can mentor FUSIC heart, lung and transcranial ultrasound. You will be allocated an Educational Supervisor to enable regular appraisal and support in the development of a learning plan and portfolio.

Hours: 35 hours per week

Shift Pattern: Monday-Sunday

Are you looking for a management role that recognises your care experience with rewarding opportunities?

Do you want to progress your career but not lose contact with the residents you are working to support?

Would you like to work with an organisation that is leading the way in professionalising the care industry by investing in its employees?

If you found yourself repeating ‘yes’ then it’s time to get your CV to hand as we have the perfect opportunity that will enable you to make a direct difference to residents’ lives whilst still progressing into management. We have a vacancy for an Assistant Care Manager at one of our wonderful Extra Care schemes – and you could be just the candidate.

About Extra Care

In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. As an Assistant Care Manager with Housing 21, you will provide high quality and compliant care to our residents and help to manage the team who are based on site 24/7. You will work with the same residents and colleagues every day enabling you to build strong relationships with everyone.

Is it for me?

First-hand experience in the care industry is essential. You will need to understand CQC (Care Quality Commission) regulations, organise employee rotas and develop care plans in line with people’s needs and preferences. But equally as important is a positive attitude and ability to work well with others; at Housing 21 we don’t just administer care, we genuinely care.

About the role

No two residents or days will ever be the same and although our care packages are tailored to individual needs, we pride ourselves on offering the same great service to everyone.

As a friendly yet organised manager, your main responsibilities will include:

Carrying out assessments of new or existing residents, ensuring all allocated residents have a comprehensive care plan in place

Being responsible for the management and performance of care employees by providing induction, line management, supervision and support to a defined number of Care Workers

Supporting the Management Team with all aspects of team management including but not limited to: recruitment, employee induction, training and disciplinary procedures and sickness absence

Contributing to the service’s quality assurance system by way of auditing, conducting observations and responding to residents’ feedback

Preparing rotas in line with commissioned care hours

Acting as the responsible person for the safe running of the care service in the absence of the Registered Manager

Closing date for applications 24 November 2024.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Your role will be an Associate Commercial Practitioner (HEO) within the sub-category Business Services Team in the wider ABBSER Category.

The role’s overriding responsibility is to support commercial activities across the sub-category encompassing the full commercial lifecycle. This includes supporting our internal stakeholders to determine our commercial strategies for future delivery of their services, supporting procurement activities and undertaking contract management, supplier performance and relationship management.

We are seeking aspiring commercial professionals who are capable and enthusiastic individuals with relevant transferable skills looking to build a career in a commercial environment.

You will need to be driven, dynamic and a proactive individual with experience of building collaborative working relationships; be able to identify problems, build creative solutions, improve ways of working and work towards ensuring commercially sound outcomes.

Successful candidates will support CD in playing a crucial role in driving and supporting DWP’s efficiency agenda, helping better control costs through third party spend.

Person specification
Your role will be supporting the procurement and contract management of a portfolio of contracts throughout the commercial lifecycle. Full training will be provided on all aspects of commercial activity.

The main responsibilities for this position include, but are not restricted to:

Supporting procurement activity for specific Business Service initiatives across the full commercial lifecycle (sourcing, contract, performance and relationship management).
Provide commercial advice to a wide range of stakeholders to support colleagues with market engagement, sourcing, tendering and a wide range of procurement activities.
Stakeholder Management / Engagement / Communication.
Working with stakeholders at all levels (internal and external) to support the development of the Business Services strategy for commercial category initiatives.
Create positive supplier relationships, encouraging innovation, creation of “value add” solutions, and a strong customer service ethic.
Support the production and review on governance documents and processes for DWP Internal Governance alongside support to Ministerial, Treasury and Cabinet Office gated submissions.
Develop and maintain compliant input and records of commercial activity on Microsoft Lists pipelines and DWP’s eProcurement solution (which utilises Jaggaer) within the scope of your daily role.
Support the contributions towards supplier cost savings targets, and initiatives that increase efficiency whilst maintaining performance and risk management.
Supporting the development, review and execution of contracts including supporting negotiation where required.
Support stakeholder engagement surrounding more complex contract issues and procurement documents.
Play an active part in supporting Commercial Directorate values and culture.

Job Advert

Salary: OTE upwards of £26,900 per annum

Hours: 47.25 hours per week, Monday to Saturday on a rota basis

Location: Chiswick Honda, 4 Power Road, Chiswick, London W4 5YT







A bit about us:

Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry.

We have a rich history of growth, development, and a commitment to excellence. We have been a leading automotive group in
Letchworth for 35 years.

We've cultivated a culture of innovation, service, and dedication to our customers.

Norton Way Group spans 9 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a
diverse range of leading automotive brands.

Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff.

Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial
role.



What you will be doing:

* Service Advisors arrange for customers' vehicles to be booked in for services of repairs
* Assist in the planning of the workshop, and liaise with internal departments including parts and the workshop, whilst being
able to understand the instructions provided to complete works/ Job cards
* Record work completed, contact customers if additional work is required, check vehicles coming through the service department
* Keep our customers updated at every stage on the progress of their vehicle, and ensure we meet the customer lead timescales.



What we need from you:

* Full manual driving licence is required
* Previous experience working within an automotive service department
* A good listener, patient, with outstanding communication skills
* Must be computer literate with knowledge of MS Office packages
* Be committed, dedicated, able to work independently, multitask, and achieve deadlines



Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively;
in 2022 and 2023.

In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and
supportive environment.

Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.

Join us on a journey where success is celebrated and built upon a foundation of inclusivity, well-being, and exceptional
leadership.

The Band 6 Service Support Manager (SSM) role in HPB, Upper GI, and Endo Surgery is an exciting opportunity to lead key operational aspects within the department. This position focuses on managing the administrative and scheduling functions to ensure seamless patient care, supporting the Business Manager to achieve key performance indicators across these specialised services.

As the Service Support Manager, you will play a crucial role in overseeing and refining office systems, maintaining quality standards, and enhancing patient experience. The position requires a proactive approach to planning, particularly around the 18-week delivery targets, and ensuring that capacity aligns with patient demand. You’ll work closely with clinical and administrative staff to foster effective communication and teamwork, driving forward service improvements and handling patient queries with empathy and professionalism.

Additionally, you’ll support workforce development, manage team performance, and collaborate on business cases that enable service growth. This role offers an excellent opportunity for those with strong organisational and analytical skills, who are keen to make a measurable impact on patient outcomes and team efficiency within a supportive, high-paced NHS environment.

To provide a comprehensive and quality administrative and scheduling service to the designated department and the patients,manage and prioritise their workload liaising closely with the other administration staff, Ward Staff and management in the Department.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.



The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.


This advert closes on Tuesday 19 Nov 2024

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health Service in Redbridge.

£29,500.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Specialist Support Workers provide information, social inclusion, and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post.

Well House is a crisis house supported accommodation service that supports individuals for between 14 and 28 days as an alternative to requiring hospital admission for their mental health needs. The service works closely in partnership with a multi-disciplinary team in order to meet individual needs, manage risk and support individuals to achieve positive outcomes. The service operates 24 hours a day, 7 days a week to ensure members of the local community are able to access critical mental health support at all hours. The service receives referrals primarily from a local hospital emergency department and crisis lines, and may receive these referrals at anytime of day or night.

This role involves shift working including weekends, evenings and bank holidays.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website and search REQ005850

What you'll do:

Building supportive, trusting relationships with customers and creating a positive atmosphere
Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
Undertake support work in partnership with external stakeholders to compliment their interventions
Developing productive relationships with partner organisations to improve service outcomes
Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
Involving customers in the design, development and delivery of the service
Being responsible for the handover of key information between shifts
Provide structured support and guidance to other front line staff in their area of expertise
To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

12 Month Fixed Term Contract

Location - London/South London region

Salary - Competitive

Are you an experienced Field Service Engineer looking for a new opportunity? If you're looking to progress your career, contribute your experience and add value to the Meditech division of a major global company, then this is the right opportunity for you!

You will provide technical services and support to customers and colleagues regarding products and solutions. Capable of diagnosing and resolving complex technical issues, whilst being focused on and fulfilling the customer's requirements and expectations.

Role Responsibilities:

• Repairing, installing, and servicing medical technology equipment and software solutions
• Accurately diagnosing and resolving technical issues relating to equipment and software applications
• Competence in delivering remote service to diagnose or repair
• Accurately diagnosing and resolving technical issues relating to IT networks, servers, cloud based technologies and solutions
• Providing technical support to colleagues and customers
• Supporting product / solution lifecycle management from site survey through to decommissioning
• Product and software modifications, updates, FCA's etc
• Able to travel and stay away, to ensure works are carried out in the most efficient way
• Communicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly, sharing knowledge with 2nd level and local engineers
• Manage appropriate car boot stock effectively, to help reduce Mean Time to Repair (MTTR) and First Time Fix Rate (FTFR)

Your experience & qualifications:

Essential:

• Technical Apprenticeship completed or
• HNC or higher in technical qualification such as electronics, engineering, IT or scientific qualification
• Full UK driving license
• Permitted to work throughout UK and Ireland; able to travel to Germany and USA for training

Desirable:

• HND or above or equivalent in a technical qualification; mechatronics; electronics, engineering, physics or computing

Next Steps:

If you believe that you are a good fit for the Field Service Engineer position, submit your CV now. We are more than happy to answer queries and help you with your journey.

The Podiatry Service provides specialist care to a diverse group of patients with foot and lower limb problems within both a primary and secondary care setting. The experienced team of Podiatric Surgeons and Podiatrists assess, diagnose and manage deformity or pathology of the foot within a broad range of specialised clinics.

The Foot Health Service (Podiatric Medicine) is looking for a receptionist wo is an enthusiastic person with great communication skills

The role involves meeting and greeting patients, booking appointments liaising with other health professionals including GPs. You will need to be able to use multi data bases and be familiar with Microsoft office. The role is for Monday to Friday usual office hours but some flexibility is required



Working Hours: 37.5 hours per week



Interview Date: TBC



***Closing date is indicative only and this vacancy may close early without notice when sufficient applications have been received.***

To meet and greet Podiatry patients. Answer telephones , book clinical transport and advocate appointments.

The receptionist’s role is integral as the first line contact between service users and the department and as such we are looking for a motivated individual with good interpersonal skills who enjoys working with the public and a range of clinical and non-clinical colleagues to join our team. Duties include:
• Booking appointments, transport, advocates
• Answering telephones and helping patients and health professionals.
• Working with Podiatrists, Podiatry assistants and other administrators
• Liaising with other services

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.








This advert closes on Tuesday 19 Nov 2024

Proud member of the Disability Confident employer scheme

About UsHarris Primary Academy South Kenton (HPASK) is a five-form entry school situated in South Kenton, which is part of the London Borough of Brent. HPASK is an inclusive academy and we want every one of our children, from Early years to Year 6, to have a truly happy experience at school. We strive to ensure that every pupil feels valued and safe. The children's achievements are celebrated every day in their lessons and we are proud that they are kind, caring, self-assured and eager to learn. We believe that through expert teaching and support all children can achieve to a high standard. Ultimately, our aim is to make sure that our pupils leave us feeling that they have succeeded both academically and in the extracurricular aspects of school life. We want our pupils to be thoroughly prepared for the opportunities that secondary school will offer them. HPASK is very much a community school. We know that a close partnership with parents is vital if children are to learn and grow as individuals. We therefore do all we can to keep parents informed and involved in all aspects of school life. HPASK joined the Harris Federation in September 2024, so you will be joining our team at a really exciting time as we establish ourselves in our local community. If you would like to find out more about our school please do come and visit us and talk to as many children and staff as you can. We are very much looking forward to meeting you. Main Areas of ResponsibilityAs Learning Support Assistant, your responsibilities will include:

Attending to the child's personal needs and implementing related personal programmes, including social, health, physical hygiene and welfare matters
Working with the class teacher and Inclusion Manager to support the implementation of person centred planning and targets for SEND children
Liaising with appropriate external SEND or health professionals to ensure that advice on provision for individual SEND children is effectively implemented
Supervising and support SEND children ensuring their safety and access to learning
Establishing good relationships with all children, acting as a role model and being aware of and responding appropriately to individual needs
Promoting the inclusion and acceptance of all children

As part of making reasonable adjustments, it will sometimes be necessary to direct LSAs to support children's intimate care needs in line with the academy Intimate Care Policy and to maintain their health, safety and personal dignity. Qualifications & ExperienceWe would like to hear from you if you have:

Qualifications to GCSE Level standard or equivalent
Knowledge and understanding of pupils with social and emotional difficulties that may impact upon their behaviour
Ability to communicate effectively and clearly both verbally and in writing
Knowledge of Microsoft software
Some knowledge of some of the social issues facing students from disadvantaged backgrounds

For a full job description and person specification, please download the Job Pack. Professional Development & BenefitsOur people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website.

Role: Support Worker - Staying Well Team

Salary: £30,859 per annum

Hours: 37.5 per week

Location: Lambeth

Closing date: 17/11/2024

Interview date: 28/11/2024

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support worker in the Staying Well Team we’ll make the best use of all your understanding, compassion and commitment.

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Support Worker to join our Staying Well Team, part of the Living Well Network Alliance.

Since July 2018, several organisations, including the South London and Maudsley NHS Foundation Trust and Lambeth Council, have been working together to provide adult mental health services in Lambeth. This includes the Living Well Network, which offers support in housing, employment, and community services.

The Staying Well Team helps connect primary care services including GPs, and secondary mental health care. We support clients to stay well and help them transition smoothly between services.

Our team provides personalised short-term and long-term support tailored to meeting each client’s needs.

The successful candidate will provide varying levels of support to approximately 30 clients in the borough of Lambeth.

Thames Reach welcomes applications from people with transferable skills.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

.Conduct regular assessments of service users’ needs to tailor support effectively and ensure progress toward their goals.
.Collaborate with other departments to ensure the highest quality of care for service users.
.Develop SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) and assist service users in reaching these objectives.
.Promote engagement and social inclusion, while fostering autonomy and independence, to enhance overall physical health outcomes.
.Provide a range of interventions, both short-term and long-term, tailored to the individual needs of each service user.

To succeed as the Support Worker Role, you will have:

.Experience in supporting service users with mental health challenges, demonstrating empathy and understanding.
.Strong prioritisation skills and the ability to manage your workload independently and efficiently.
.Proficiency in Microsoft Office applications, including experience with databases to track and manage information effectively.
.A proactive approach with keen attention to detail, ensuring high-quality support and documentation.
.Excellent interpersonal skills to develop and maintain positive working relationships with service users and colleagues.
.A genuine interest in mental health and a commitment to making a positive impact on the lives of individuals facing both short-term and long-term challenges.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

.Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
.Pension – we contribute 6.5% to your pension when you contribute 1.5%.
.Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
.Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
.Life assurance – four times your annual salary and critical illness cover.
.Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Agnes Jancauskaite Lead Manager at agnes.jancauskaite@thamesreach.org.uk

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Proud member of the Disability Confident employer scheme

*PLEASE NOTE – WE ARE UNABLE TO PROVIDE SPONSORSHIP FOR THIS ROLE*

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post -Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

As part of the recruitment process for this post, candidates will be required to complete an online literacy and numeracy test and only if they pass this, will they be invited to a formal interview.

As part of the recruitment process for this post, candidates will be required to complete an online literacy and numeracy test and only if they pass this, will they be invited to a formal interview.



We are currently looking for Health Care Assistants (band 2) to join our team.
We are an established team looking after patients who have undergone surgical procedures and also those with acute /chronic health conditions.

As a health care assistant on ward your responsibilities would be taking observations, assist in patients with personal care and mobility. You will be constantly providing our patients with the highest standard of customer service.
You will be doing a mixture of nights and day shifts.
Experience in healthcare sector is desirable but not essential as full training will be provided.

The Nursing Assistant works under the direction or supervision of qualified nurses/midwives to implement care planned by Registered Professionals. The Health Care Support Worker (HCSW) is proactive in monitoring and anticipating patients’ needs within the boundaries of the Job Description

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.


This advert closes on Tuesday 19 Nov 2024

Role: Support Worker - North Living Well Centre

Salary : £30,859 per annum

Hours: 37.5 hrs per week

Location: Brixton

Closing date: 17/11/2024

Interview date: 28/11/2024

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker, we’ll make the best use of all your understanding, compassion and commitment.

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a support worker to join the North Living Well Centre team.

The Lambeth Living Well Network Alliance supports people in Lambeth experiencing mental illness. Thames Reach works in partnership with South London and Maudsley NHS Foundation Trust, Lambeth NHS Clinical Commissioning Group, Lambeth Council and Certitude to deliver mental health services as part of the innovative transformation of mental health services in the borough.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

.Be a capable and enthusiastic support worker
.Be joining the North Living well Centre, a service which is part of the innovative reshaping of Mental Health services in Lambeth.
.Work directly with clinical staff to manage a caseload of people with Mental Health needs in the Lambeth Community, focusing on resolving practical issues and improving their wellbeing and social integration and supporting them the to lead independent lives in the community alongside their GP.
.Work with Staff in the Living well centres supporting clients using mix of brief interventions or longer-term support as needed, delivered by multi-disciplinary teams consisting of support workers, community psychiatric nurses, social workers, occupational therapists, peer mentors and consultants.

To succeed as the Support Worker you will have:

.Knowledge of the needs and hopes of vulnerable people – particularly those with mental health issues and complex needs.
.An understanding of the issues facing vulnerable people and the services they require to address these.
.Experience in working quickly and building relationships in a short period of time.
.Experience in working in partnership with external agencies and health & social care professionals.
.A good understanding of social support needs including the difficulties of social exclusion and housing issues.

We are listed in the top 100 UK Best Workplaces 2022 in the UK. As part of a commitment to our employees we offer:

.Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
.Pension – we contribute 6.5% to your pension when you contribute 1.5%.
.Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
.Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
.Life assurance – four times your annual salary and critical illness cover.
.Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Jason Alvares at Jason.Alvares@thamesreach.org.uk

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen for an experienced Duty Manager to our clients state-of-the-art sports facility, based in the heart of South Kensington. This facility serves the university students and staff as well the local community and includes a sports hall, climbing wall, swimming pool, squash courts, state-of-the-art-fitness gym, exercise studio and sports therapy rooms.

This is a customer facing role, and as such the successful applicant must be ready to communicate with a diverse range of customers and demonstrate a strong commitment towards ensuring excellence in customer service and enhancing the customer experience and ensuring that all areas work in accordance with Departmental and Imperial requirements and agreed standards.

What you would be doing

The post holder will be responsible for the day-to-day operations of the Centre including effective leadership, management and support of Recreation Assistants and Gym staff; supporting the management of the pool plant room operations, ensuring regular maintenance tasks and checks are undertaken according to set schedules; be responsible for the Health and Safety of all staff and users of the facility; and ensure that the highest standard of customer service is always delivered.

The successful applicant will have knowledge and previous experience of working in an operational capacity in the leisure industry, where they will be able to hit the ground running to provide this essential cover.

What we are looking for

Proven experience in managing sports facilities/activities

Proven experience in managing people and staff

Understanding of Equal Opportunities within the context of a student leisure environment

Knowledge of swimming pool and plant room operations

Knowledge of health and safety legislation

Understanding of providing excellent customer service and care

Excellent written and oral communication skills

Be flexible and prepared to work unsocial hours if required

What our client can offer you

The opportunity to continue your career at a world-leading institution and be part of our clients mission to continue science for humanity

Benefit from sector-leading salary and remuneration package

Get access to a range of workplace benefits from day one, generous family leave packages, on-site leisure facilities and a cycle-to-work scheme

Interest-free season ticket loan schemes for travel

Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.