Total 1,068 Customer Service job vacancies in Hong Kong

Job Description

1. Perform research in the following areas:

a. Global performance analysis, and/or

b. Global structural response analysis

2. Assist in conducting physical model tests, field experiments and numerical simulations to support the development of integrated physical-numerical modelling and simulations.

3. Collaborate with industry partners, affiliated research institutes and other relevant stakeholders to contribute to grant proposals for research funding consistent with the strategic goals of TCOMS.

4. Any other duties as assigned by supervisor.

Job Requirements

· Bachelor's/Master's Degree in Civil Engineering, Mechanical Engineering, Marine Engineering, Naval Architecture, Applied Mathematics or other related disciplines.

· Preferably having relevant research/industry experience with competent knowledge in some of the following areas: Offshore engineering, marine engineering, hydrodynamics, naval architecture and ocean engineering.

· At least 5 years of experience

· Prior knowledge in the following numerical methods/software/programming languages will be an advantage:

o CAD software such as SolidWorks, Rhino, AutoCAD

o Engineering tools such as WAMIT, SESAM and OrcaFlex

o Finite Element analysis tools such as SESAM, ABAQUS, Ansys

o Programming codes such as FORTRAN, Python, MATLAB, C++ or equivalent.

· Good interpersonal and communications skills.

· Ability to adapt and work effectively as members of a team.

· Good command of written and spoken language.

· Resourceful and self-driven with a high degree of professional integrity.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

Description:

For this position, we are looking for a Desktop Support Engineer to assist one of our client - a leading European bank to provides support for basic incident resolution and requests reported to the regional service desk.

Responsibilities:

• Provide daily technical support and handle requests from end users based in Hong Kong office.
• Resolve cases received from tickets, emails and walk-ins.
• Create and update cases via ticketing system.
• Handling of desktops, laptops and mobile phones.
• Maintain system documentation, hardware & software inventory.
• Provide other IT-related support as required.
• Participate in projects.
• Perform other ad-hoc duties.
• Knowledge on desktop, networking, and general PC applications, like Microsoft 365.

• Able to work in shift hours: (Monday to Friday, 8:30am to 5:30pm / 9:00am to 6:00pm / 9:30am to 6:30pm).

• Minimum 3+ years with hands-on experience in IT helpdesk or desktop support position.
• Self-motivated, strong problem solving and analytical skills.
• Able to work with minimal supervisions.
• Knows how to use or have a knowledge on Active Directory, ADSI, Computer/Configuration Management, DFS Management, DHCP, DNS, Event Viewer, ODBC Data Sources, Print Management, Registry Editor, Remote Desktop, System Configuration, Task Scheduler, Control Panel, SCCM, Command Prompt, PowerShell, etc.…
• Has basic knowledge and troubleshooting related to Networking: TCP/IP, VPN, Switches, Cable Patching
• Has knowledge in writing scripts (in any programming languages) or macros will be an advantage, but not required.
• Knows how to support and troubleshoot Windows 10/11 requests/problems.
• Knows how to use or have a knowledge about Microsoft products such as, OneDrive, Outlook, Excel, Word, PowerPoint, OneNote, Teams, Skype for Business, Visio, Access, Microsoft Endpoint Manager – Microsoft Azure, Microsoft Intune
• Knows how to support and troubleshoot any Microsoft Office request/issues.
• Experience in handling/managing Hardware Support and Maintenance such as:
      a. Laptop, desktop, docking stations and other computer peripherals):
          o Maintenance: hardware configuration, software/application installation, BIOS & Device Driver upgrades
          o Knows how to support and troubleshoot any hardware requests/incidents

    b. Mobile phone (iOS and Android)
        o Maintenance: mobile configuration, work (business) software/application installation and upgrades
        o Knows how to support and troubleshoot any mobile requests/issues

ntegrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

This position is part of the APAC Customer Care Team located in Singapore and will be hybrid. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things

In this role, you will have the opportunity to:

• Confirm the daily sales data in Japan Daily Order Report and complete orders transactions using the Japanese ordering system (Rakuraku)
• Provides pricing and/or account information upon request to ensure customers are able to make informed decisions regarding their purchase
• Fields and resolves customers' inquiries and complaints, e,g. pricing, account information, or product satisfaction, leading up to and after order placement to provide a positive customer experience
• Evaluates the customers issue and complaints and navigates between multiple systems and communication channels to accurately serve customers and provide informed responses

The essential requirements of the job include:

• Diploma or Bachelor's degree with 1 to 2 years of customer service experience
• Computer skills (including Microsoft Office applications and proficiency in typing) required
• Proficient in both spoken and written English and Japanese language ​

At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide.

Project Overview

We are hiring research engineers interested in advancing the state of the art in data-efficient machine learning at SMART in the new program: Mens, Manus and Machina: How AI empowers people and the city in Singapore (M3S).

With the recent emergence of large language models (LLMs), the research engineers will assist in investigating how data-efficient and resource-efficient techniques, such as data attribution, data selection/reweighting, data valuation, data curation, Bayesian optimization, active learning, can be applied in the context of LLMs (as well as important issues involving AI privacy, model auditability and updatability).

Responsibilities

• Research on topics related to data-efficient machine learning, such as data attribution, data selection/reweighting, data valuation, data curation, Bayesian optimization, and active learning, in the context of LLMs.
• Investigate how these concepts as well as important issues involving AI privacy, model audibility, and updatability can be applied in the context of LLMs.
• Develop, implement, and evaluate experiments to characterise the feasibility and performance of the proposed research ideas.
• Collaborate with other PhD and undergraduate students to publish research results in top-tier conferences and journals, with focus on venues associated with the above-mentioned areas .

The research engineer will be jointly advised by Prof. Daniela Rus (MIT CSAIL), Prof. Alex 'Sandy' Pentland (MIT Media Lab), and Assoc. Prof. Bryan Low (NUS School of Computing), and based at SMART (Singapore-MIT Alliance for Research & Technology) in Singapore. The research engineer will have the opportunity to collaborate with PhD and undergraduate students, as well as Postdoctoral Fellows, within our research groups.

For more information on our research group and interests, visit

https://danielarus.csail.mit.edu/

https://www.media.mit.edu/people/sandy/overview/

https://www.comp.nus.edu.sg/~lowkh/research.html

Requirements

• Degree or Masters Degree in Computer Science, Machine Learning, Artificial Intelligence, or other related disciplines.
• Strong publication record at premier AI/ML venues such as ICML, ICLR, NeurIPS, CVPR, ACL, EMNLP or similar.
• Strong proficiency in programming.
• Strong proficiency in English and communication skills.
• Experience with machine learning and deep learning frameworks such as Pytorch, Tensorflow, among others.

To apply, please visit our website at: https://portal.smart.mit.edu/careers/career-opportunities

Interested applicants are invited to send in their full CV/resume, cover letter and list of three references (to include reference names and contact information). We regret that only shortlisted candidates will be notified.

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

Description:

For this position, we are looking for a L1 Service Desk Analyst to assist one of our client - a leading European bank to provides support for basic incident resolution and requests reported to the regional service desk.

Responsibilities:

• Act as a single point of contact and support internal staff via phone calls, emails, live chat and self-service tickets from internal staff regarding IT related issues and queries.
• 1st line support: troubleshooting of IT related problems
• Escalate unresolved issues / requests to the corresponding helpdesk (L2/L3 support)
• Take ownership of users’ problems, follow up the status of problems on behalf of the user and communicate the status to users in a timely manner
• Update all taken actions and information into ticketing system in a timely manner
• To maintain a high degree of customer service for all support queries
• Maintain knowledge database to ensure all information is up to date
• Define new and improve existing processes and workflows
• Capable to manage projects, documentations or tasks given by the manager
• Responsible on managing end user online request forms

• Open to Work in Shift: Monday to Friday (6am – 3pm/8:00am – 5:00pm/9:30am-6:30pm)

• Fluent in English
• Excellent communication skills and telephone manner.
• Effective listening and attentiveness skills
• Excellent organizational skills
• Willingness to improve and to learn
• Customer service orientation and/or prior customer service training
• Team player
• Banking experience will be advantageous, but it is not mandatory

The successful applicants will work in the Operations Department – involve in the logistical functions for events and furniture movement, maintain the cleanliness of designated areas, work alongside other members of the school’s traffic control team ensuring the safety of users in the school grounds.

Requirements:

• Minimum completed PSLE

• Able to understand and speak simple English

• Experience in cleaning work and in handling cleaning equipment

• Able to communicate and work well with colleagues

• Willing to work overtime on weekdays and weekends if required

Key Responsibilities

1. Events

• Assist in setting up and tearing down staging/seating for events as required; and
• Assist in preparation and handling of equipment/resources/refreshments for events/ meetings.

2. Logistics

• Assist in moving/transferring/transporting of items both in-house and off-site locations when required; and
• Be responsive and committed to meet the users’ requirements and needs.

3. External Housekeeping

• Maintain cleanliness in designated areas to plan;
• Be proficient in usage of cleaning equipment/machinery; and
• Ensure that the cleaning storage area is tidy and clean.

4. Traffic

• Assist the children in entering/alighting from vehicles at designated drop-off/pick-up points in the school; and
• Assist in guiding vehicles and pedestrians for a smooth flow of traffic.

5. Safety

• To be conscious of safety when carrying out duties in all areas;
• To follow safe work procedure in manual handling, operation of machines, use of electrical tools; and
• Put on personal protective gear provided such as safety glasses, gloves, safety shoes, and water boots.

6. Organization

• To adhere to duties roster as scheduled by the line manager;
• Maintain orderly storage of furniture/equipment/event supplies for operational usage ready;
• Organize and look after areas and equipment;
• Report any organizational problems to the line manager or whomsoever delegated the responsibility as appropriate; and
• Required to put in overtime on a regular basis.

7. Communication

• Communicate regularly with line manager on any organizational issue;
• Communicate with users related to job requests; and
• Build a good working relationship with colleagues.

8. General

• Maintain a high standard of personal appearance, including uniform;
• Maintain a high standard of conduct and behaviour that is sensitive to children;
• Be punctual and have a positive attitude to attendance;
• Be willing to move from one set of duties to another as needs arise; and
• On an annual basis, complete the Review and Development exercise and undertake identified development opportunities. Maintain an accurate and up to date record of all Professional Development opportunities.
• Be responsible for reporting any concerns about a child to the Designated Safeguarding Lead.
• Embrace the School’s commitment to creating a diverse and inclusive environment.

Personal Attributes

• Able to understand and speak simple English;
• Have a commitment to punctual timekeeping and good attendance;
• Be willing to work overtime on weekdays and weekends if required;
• Positive attitude and good initiative and
• Able to work independently as well as a good team player.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We will conduct thorough background checks on all successful applicants.

5.5 day week. Interested applicants, please email with an application letter and detailed resume, stating your current and expected salary, date of availability and contact number to hr.recruit@tts.edu.sg.

(Only shortlisted applicants will be notified)

CPE Registration No.: 196100114C | Period of Registration: 7 June 2023 to 6 June 2029

• Single Point of Contact for our customers and be available all operational events and escalations.
• Driving 24/7 Day-2 team on technical grounds to align with customer expectations and contracts.
• Knowledge on Core products and technologies of Cisco is a must
• Knowledge on Aruba Clearpass, Fortinet & Palo Alto Firewalls are preferred experience.
• Planning, Monitoring and Delivery of operations tasks timely and successfully
• Understand the support contract types for each customer and deliver service based on their agreed scope and SLA
• Understand the process and practices related to support Tools, Templates and Standard Operating Procedures.
• Building relation with vendors and partners for product support problems and managing customer expectations accordingly.
• Driving all escalations on technical grounds and manage customers accordingly for the resolutions.
• Maintain team bonding with all the support engineers and mentoring on support delivery.
• Build and develop standard operating procedures, technical documentation, knowledge base.
• Ability to conduct postmortem and root cause analysis to clearly identify the issue and develop prevention plan/strategy is a key requirement.
• Proficient in producing RCA and IR reports for all high severity/priority incidents and presenting customer with confidence.
• Involve actively with cross-function teams to engage and co-ordinate to represent Logicalis as One and improve support functionality.

The Individual and their Experience:

• Minimum 8+ years of relevant experiences in Networking technologies with not les than 5 years of experience in Network Operations as a Lead.
• Intermediate level of understanding on Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, NAC, etc.
• Proven track record of leading operations and customer management with effective communication and presentation.
• Strong, smart-working attitude with ability to work well under pressure and high demanding customer environment during crisis.
• Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both Logicalis and customer management.
• Out-of-box thinking is mandatory during escalations to manage customer, vendors, technical teams for setting right expectations and finding quick resolutions.
• Proficient in communicating and written skills in English
• Proficient in writing Incident Reports, RCA and general reporting for QBRs.
• Candidate with CCNP or equivalent technical certification.
• Candidate with ITIL Foundation certified.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company's vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community.
• Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in the CRM system
• Relationship manager for the company's community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organised, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely
• Diploma / Degree Graduates without experience are welcome to apply as on job training will be provided!

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills You have prior teaching experience, be it tutoring, or team training

Location: West Coast Plaza

Company background: Learning in Coding / Robotics for Primary & Secondary school kids.

Working hours: 9am to 6pm (5 days per week, Wednesday to Sundays, PH OFF)

Salary: $2800 to $3500 per month + quarterly / annual bonus

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

The Community Associate will be responsible for delivering outstanding customer experience to all location members and visitors. They will provide exceptional support to the Community Lead, Location Manager, Senior Location Manager, General Manager and Country Manager by operating the facility and communicating with stakeholders. We're looking for someone who is flexible and a team player who thrives in a fast-paced environment. Success will mean utilising tools and resources provided to hit the ground running, which will lead to providing a vibrant, productive, and connected workplace for our members.

This role reports to the Location Manager and will be based on-site in Hong Kong.

Duties and Responsibilities

• Deliver exceptional customer service to all members and visitors.
• Handle member’s daily requests and all incoming enquiries.
• Support managers by executing daily tasks, including sales, finance and administrative assignments (data-entry and basic reporting).
• Achieve occupancy goals through membership retention and closing new sales.
• Conduct informative tours to potential members and partners.
• Plan and execute engaging community events by coordinating with internal teams and external collaborators on a regular basis
• Contribute content to maintain our presence online and onsite via social media posts and promotional materials.
• Coordinate the general upkeep of the facility to ensure the space is presentable at all times. This includes conducting floor checks, completing maintenance tasks and basic cleaning such as dusting, utensil washing and spot cleaning.

• 1-2 years of work experience in customer service, events, business operations, sales would be an advantage. Fresh graduates will also be considered
• University Degree holder preferred
• Ability to connect well with people; friendly and approachable
• Possess strong communication and presentation skills
• Exceptional organisational and multitasking skills
• Reliable and self-driven, has the ability to work with teams and independently
• Experience in Google Drive and Excel sheets would be an advantage
• Must be fluent in English both spoken and written, any additional languages is a plus

• Competative salary
• Health care, including dental
• Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” and leadership competencies
• Personalised development plans and growth opportunities within the organisation
• Team and community activities and annual company-wide events
• Exclusive discounts at partnered restaurants, bars and gyms
• Opportunities for local and international relocation
• Paid volunteer day a year
• Birthday leave

The Centre for Ageing Research and Education (CARE) is an academic research centre in Duke-NUS Medical School. Drawing on its multidisciplinary expertise and collaborations across medical, social, psychological, economic, and environmental perspectives, CARE’s research is situated in eight broad thematic areas: Population Health, Family Caregiving, Community-Based Health and Social Care Services, Productive Ageing, Falls, Ageing and the Environment, Health Communication, and Social and Psychological Aspects of Ageing.

CARE is a vibrant centre with individuals from diverse academic and personal backgrounds, and values the energy, passion, and thought leadership of promising scholars who desire to achieve health, social inclusion, and a high quality of life for older adults in Singapore. At Duke-NUS, CARE works closely with the Health Services and Systems Research (HSSR) Signature Research Programme, a centre of academic excellence for research and education on the organisation, funding and delivery of health services, and a focus is on public health and clinical service innovation in an increasingly complex and connected world.

We are seeking a full-time Research Assistant to join the team. The selected candidate will work across research projects, with the primary responsibilities including but not limited to the following:

• Perform data management including data cleaning, quality and consistency checks,and preparation of codebooks.
• Workwith other researchers on interpreting and analysing quantitative data.
• Contribute to preparation of reports, policy and research briefs, presentations, and research papers.
• Conduct follow-up assessments of study participants over the phone.
• Support other project management tasks.
• Assist with other initiatives at CARE where required.

Job Requirements

• Bachelor’s Degree in Sociology, Epidemiology, Gerontology, Public Health, Psychology,Social Work, or other related disciplines.
• Prior work experience in quantitative data analysis will be advantageous.
• Possess strong communication and interpersonal skills.
• Able to take initiatives to learn on the job and manage assigned tasks.
• Motivated and detail-oriented with the ability to work independently as well as with others in a multi-disciplinary setting.
• Candidates with relevant work experience may be considered for a Research Assistant(Senior) position.

Introduction:

Hostmost Group of Companies is a leading Marine Radio Communications and Navigation system service provider. Established in 1989, we have expanded our operations globally, providing reliable services to clients across different regions. With 14 wholly owned offices and depots spanning Asia to North America, we pride ourselves on maintaining a strong global service network. At Hostmost Group, we believe in continuous improvement and invest in staff training to stay ahead of industry trends and requirements. Our group is currently expanding and there will be several vacancies available.

Job Descriptions:

· Manage sales enquires and process quotations.

· Process sales or service orders.

· Process draft billings.

· Meet up with customers.

· Any ad hoc duties as assigned

Requirement:

· Diploma & above.

· Minimum 2 years of sales or admin experience. Commensurate with experience.

· Knowledge of SAP will be an advantage.

· We are currently prioritising candidates able to work in Singapore without the need for sponsorship of an employment visa.

Location:

· Near Pasir Panjang MRT station (SINGAPORE)

Interested candidates who wish to apply for the advertised position, please send full resume with the following details:

1. Reasons for leaving ALL your employment

2. Current & expected salary

We regret that only shortlisted candidates will be notified.

Job Types: Full-time, Permanent

Benefits:

· Dental insurance

· Health insurance

Schedule:

· Monday to Friday

· Weekend availability

Education:

· Local Polytechnic Diploma (Preferred)

Experience:

· Sales: 2 years (Preferred)

Job Types: Full-time, Permanent

Pay: $3,000.00 - $5,500.00 per month

Benefits:

• Dental insurance
• Health insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary
• Performance bonus

Work Location: In person

Job Responsibility:

• Managing the assigned modern trade accounts
• Managing and implementation of our new product's objectives
• Managing our product promotion's proposal submission, negotiation and execution
• Liaising and negotiating with supermarket personnel for product's display space and rental and to improve visual merchadising of our products
• Building and strengthening the relationships with buyers, outlet's personnel and relevant parties to ensure smooth operations
• Work closely with Merchandising & Marketing Team and clients for sales and promotion plan of assigned key account
• To develop a career mapping for the Sales Executive / Merchandiser team
• Prepare sales proposals and quotation to customer needs and demands
• Ad-hoc duties assigned by the company

Job Requirements:

• Candidates with experience/skills/knowledge in the FMCG industry and have handled modern trade under supermarkets
• Relevant experience in Supermarket or handling category/buyer roles will be an advantage
• You are willing to travel to assigned locations within Singapore
• Good interpersonal & communication skills
• Proficient in computer skills, including MS Word, Excel & Power Point

• Permanent part time position
• Primary role and responsibilities is to teach students from 5 years to 12 years old in Maths and English (Preschool to Primary 6 Students).
• Individualized Coaching of the kids based on assigned worksheets
• Teacher : student ratio of either 1 : 2 or 1 : 3
• All are considered but mainly must be familiar with local Singapore school curriculum and enjoy working with kids.
• Undergraduates may also apply
• Preferably have teaching experience (Including private tuition)
• Opening hours : Tuesdays to Fridays 3pm to 8pm and Saturdays (10am to 6 pm) and Sundays (10am to 5pm) Must be able to work on either at least one of these days
• To start immediately
• Work Location - West Coast Plaza

Responsibilities:

• Effectively managing, developing, and training the service desk team.
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Conducting and sharing results from service and operation performance reviews.
• Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
• Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
• Being aware of and managing the costs of running the service desks.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Taking accountability for service delivery performance, meeting customer expectations/SLAs, and driving future demand
• Providing accurate and regular reports to the management on performance of the service delivery
• Supervising desktop management teams (Local and Offshore) to facilitate continual improvements in the desktop environment.
• Collaborating with technical design teams to set standards for software, hardware, and security
• Making sure that anti-virus updates and patches are applied effectively and promptly.

Requirements and skills:

• The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
• An ability to balance and plan the short-term actions of the team.
• Knowledge and understanding of all relevant industry standards.
• Knowledge and understanding of best practices for service management.
• Strong communication skills, including the ability to be influential and persuasive with stakeholders.
• An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
• A complete understanding of the organization’s business.
• An ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively while setting the tone of the team through modelling and leadership.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company's vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community.
• Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in the CRM system
• Relationship manager for the company's community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organised, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely
• Diploma / Degree Graduates without experience are welcome to apply as on job training will be provided!

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills You have prior teaching experience, be it tutoring, or team training

Location: West Coast Plaza

Company background: Learning in Coding / Robotics for Primary & Secondary school kids.

Working hours: 9am to 6pm (5 days per week, Wednesday to Sundays, PH OFF)

Salary: $2800 to $3500 per month + quarterly / annual bonus

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599