Total 22 Customer Service job vacancies in El Paso, Texas

• The duties may include, but are not limited to:
• Operates Agency aircraft as required to conduct research and development tests for applying agricultural chemicals and delivering biological control specimens.
• Operates Agency aircraft to supervise contract aerial application programs.
• Plans, with the program manager and PPQ pilots, the layout of treatment blocks and direction of flight lines.
• Directly supervises a staff of 5-6 Pilots, Aircraft Mechanics, and Laborers, and has full supervisory responsibility for all activities related to the use of aircraft and for establishing priorities.
• Provides flight training and instruction for newly hired Pilots, Mechanics, Laborers, and Contractors.
• Calibrates the aircraft to assure an accurate application rate per acre and rejects aircraft that do not meet contract specifications.
• Serves as the Point of Contact with the Federal Aviation Administration (FAA), to deliver briefs on programs involving the treatment of cities, towns, or other congested area.
• Oversees all procurement of aircraft services to include maintenance, overhauls, and equipment modifications, and the acquisition of replacement aircraft or additions to the PPQ fleet.
• Determines compliance with PPQ safety rules and individual state requirements for applying pesticides and FAA rules and regulations, correcting deficiencies as necessary.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Operate special purpose aircraft along flight lanes to dispense sterile insects over designated areas throughout the United States.
• Pilot aircraft as required to conduct research and development tests for applying agricultural chemicals and delivering biological control specimens at low altitudes and minimum controllable speeds.
• Prepare maps using specialized computer hardware and software to include Global Information System (GIS) programs using various formats of latitude and longitude coordinates.
• Download and upload flight data to program computers and onboard precision guidance systems, and prepares daily flight records and required reports.
• Coordinate both ground and flight activities with program, aircraft, and equipment personnel to ensure that program objectives and schedules are accomplished.
• Perform other duties as assigned which may include preventive maintenance on and the cleaning of airplanes and special purpose equipment.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Medical Support Assistant (Advanced) works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.

The Medical Support Assistant (Advanced) is responsible for:

• assisting with clinic access contingency plans by adjusting appointment times, location, or dates as well as shifting patients to other healthcare providers as conflict with staffing and/or coverage occurs;
• screening/receiving phone calls in a courteous and timely manner, determining the nature of requests and providing the information desired using privacy rules and established clinic processes;
• independently managing position responsibilities with little supervision as well as setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
• participating in the daily teamlet huddles and weekly team meetings where patient care planning and management occur;
• daily review of active/pending consults, RTC, VAOS, Opened Encounters, run 30, 60, 90 day report, and Audio care communications for accuracy and disposition;
• coordinating administrative services for veterans, family members, caregivers, and public with administrative and clinical staff to ensure continuity of care;
• ensuring all necessary information is integrated into Computerized Patient Record System (CPRS) by sending records received to scanning;
• developing and maintaining effective working relationships with clinical and administrative staff in determining priorities of activities in support of direct patient care;
• interpreting and applying a complex body of pertinent laws, regulations, directives, and policies relating to the administration of VA Healthcare Benefits. Will review frequent changes to VHA directives, regulations and local policies to maintain constant coordination ensuring compliance and standardization associated with Advanced Clinic Access principles. Required to conduct special audits, studies, or surveys to use in development of procedures, and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue;
• distributing and balancing the workload among employees in accordance with established workflow or job specialization, assuring timely completion. Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting;
• assuming the role of Program Support Assistant (Care Facilitator) or Medical Support Assistant (MSA) during special projects or heavy workload, for leave, vacancies, or when the Program Support Assistants (Care Facilitators) are detailed to fill-in other areas;
• completing personnel reports, rosters, and maintaining supplies and forms. Organizes and implements quality assurance monitors; prepares a wide variety of administrative reports and documents for supervisor and Health Administration Service;
• conducting patient/employee surveys, interviews, observing workflow;
• guiding patients through hospital system;
• inputting medication refills for provider approval, documenting complaints, and providing follow-up and suggests resolutions to supervisor;
• interpreting and communicating requirements of VHA Scheduling Directives. Schedules appointments and uses the EWL and VCL accurately in a timely manner. This may require a high level of coordination to minimize patient trips to the medical center or clinic when possible;
• additional duties or tasks as assigned by supervisor to ensure efficient daily operations

VA Careers - Pharmacy: https://youtube.com/embed/Fn_ickNBEws

Clinical Duties:
1. Is directly involved in the design, implementation, and monitoring of therapeutic drug plans to achieve definite outcomes through direct interactions with patients and providers in assigned areas as a provider.
2. Incumbent is actively involved in reviewing patient medication regimens for clinical effectiveness, drug selection, dosing, contraindications, side effects, potential drug interactions, and therapeutic outcomes as required as a provider. Communicates findings with other providers and provides appropriate alternatives to current treatment plans as needed.
3. Applies knowledge of normal laboratory values in the evaluation of patient care and recognizes significant abnormalities.
4. Has expertise in the principles of clinical pharmacokinetics and pharmacodynamics and is knowledgeable and able to make dose adjustment recommendations based on objective laboratory findings.
5. Coordinate and organize responsibilities to maximize outcomes for tele-health program including management of health emergencies at remote site. As required, the CPS will provide tele-health assessments and treatment provided by tele-work.

Education and Research:
1. Participates in the training and in-service of medical staff, nursing staff, residents, students and other allied health professionals as required.
2. Effectively instructs patients and family members in the appropriate use of medications and medical devices. Incumbent adjusts communication and tracking methods based on age and developmental considerations. Accurately assesses and document patient comprehension. Refers patients to educational programs provided at the medical center by multidisciplinary teams.
3. Utilizes effective written and verbal communication techniques in teaching others.
4. Assists in new employee orientation sessions as scheduled.
5. Assists in the development of proposals for improved and/or new clinical pharmacy services.

Work Schedule: Monday-Friday 0800-1630
Telework: Available
Virtual: This is not a virtual position.
Functional Statement #: 000000 - Clinical Pharmacist Specialist
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

The Registered Nurse, Patient Aligned Care Team (PACT) duties include, but are not limited to the following:

• Completes face to face, telephone, and video assessments to establish nursing diagnoses as needed.
• Assesses, plans, implements, and evaluates care based on population specific components.
• Knowledge and ability to appropriately carry out assigned patient care based on the patients' conditions; to use judgment in selecting the appropriate order and sequence of procedures and treatments; and to accurately recognize, report and record relevant patient information.
• Ability to observe, identify and respond to the patient's needs for care, including medication, equipment-assisted care, and patient/family education.
• Providing health education and procedural teaching to patients and significant others.
• Perform procedures per established policies and guidelines.
• Influences care outcomes using effective communication and collaboration with members of the interdisciplinary team.
• Administering medicine per established policies and guidelines.
• Establishing priorities and making ethically-sound decisions to ensure safe patient care.
• Assisting the physicians during diagnostic and therapeutic procedures to promote optimal patient outcomes by team collaboration.
• Responding to emergency situations to promote optimal patient outcomes by recognizing changes in patient's health status.
• Performing diagnostic studies within the scope of nursing practice as ordered by the physician.
• Documenting patient data to ensure continuity in the provision and coordination of patient care.
• Collaborating with other health care professionals.
• Communicating with veterans and family members regarding veteran's care.
• Knowledge and understanding of human behavior, patient motivations and reactions to situations, and ability to appropriately utilize this knowledge in working effectively with patients, family members and other staff.
• Establishes constructive relationships with individual patients and their families to promote positive relationships and communication.
• Fosters an environment of respect for individual patient and family rights to privacy and dignity in all aspects of care delivery.
• May be responsible for charge nurse duties.
• Managing follow-up care.
• Acting as resource to others.
• Participating in continuing education, achieving/maintaining certification.
• Possess knowledge of unit level quality improvement indicators.
• Applies knowledge and actively participates in unit/program level quality improvement processes and initiatives.
• Provides excellent customer service according to ICARE values.
• Executes position responsibilities that demonstrate leadership, experience, and creative approaches in the management of complex patient care.
• Additional duties as assigned such as covering/float to other teams (Teamlet).

• Maintain accounting records/subsidiary ledgers for Accounts Receivable, Accounts Payable, collections, payments, income, liabilities, payroll, assets, and equipment.
• Ensures the accuracy and timeliness of accounting documents submitted by assigned activities.
• Determines that all transactions are properly processed, and that total activity agrees with predetermined control tables.
• Analyses and reviews report and machine listing to assure they are in balance and in proper format and sort sequence, that accounting data is valid and that it adheres to prescribed regulatory manuals and procedures.
• Classifies erroneous conditions referring complex errors/problems to the accountant.

• Maintains an assigned area of journals and ledgers.
• Examines, verifies, and analyzes a variety of documents to determine their mathematical correctness, validity, and clerical accuracy.
• Maintains files of all correspondence and messages pertaining to financial records and accounting.
• Audits and verifies each supporting document for propriety of account debits and credits amount of deposit.
• Completes posting documents with back-up attached codes documents and posts to appropriate ledger and journal.

As a Engineering Equipment Operator your duties may include, but are not limited to, the following:

• Operate heavy equipment within accepted parameters (e.g., narrow quarters, such as close to buildings, drop-offs or other obstructions and challenging field conditions such as marshy, unsteady or steep surfaces).
• Clean, replace, or make minor adjustment to such parts as fuel, electrical, brakes, steering, regulators, water/fuel pumps, carburetors, cooling systems or attachments to vehicles or heavy equipment.
• Operate and maintain heavy motorized equipment (e.g. front-end loader, forklift, dump truck, farm agricultural tractor and implements, rubber tired backhoe/ loader, skid steer, excavator, bulldozer, road grader) and other pieces of equipment as needed for project activities.
• Apply shop mathematics, use measuring tools or instruments, follow oral and written instructions, use drawings, sketches, schematics, blueprints, etc. to determine work procedures and details of work layout.
• Use electrical, mechanical, carpentry, plumbing, welding, painting, or other trades skills to maintain, repair or construct a variety of buildings or structures.

As a Engineering Equipment Operator your duties may include but are not limited to the following:

• Operate heavy equipment within accepted parameters (e.g., narrow quarters, such as close to buildings, drop-offs or other obstructions and challenging field conditions such as marshy, unsteady or steep surfaces).
• Clean, replace, or make minor adjustment to such parts as fuel, electrical, brakes, steering, regulators, water/fuel pumps, carburetors, cooling systems or attachments to vehicles or heavy equipment.
• Operate and maintain heavy motorized equipment (e.g. front-end loader, forklift, dump truck, farm agricultural tractor and implements, rubber tired backhoe/ loader, skid steer, excavator, bulldozer, road grader) and other pieces of equipment as needed for project activities.
• Apply shop mathematics, use measuring tools or instruments, follow oral and written instructions, use drawings, sketches, schematics, blueprints, etc. to determine work procedures and details of work layout.
• Use electrical, mechanical, carpentry, plumbing, welding, painting, or other trades skills to maintain, repair or construct a variety of buildings or structures.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Austin Submission Processing

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Department Manager you will:

• Define business goals, develop work plans and set short and long term priorities to be accomplished by subordinates.
• Direct, coordinate and oversee work plans through subordinate managers and supervisors. Assign work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate program implementation and effectiveness.
• Provide guidance, advice, counsel or instruction to subordinates in resolving administrative and on technical problems.
• Manage relationships with functional executives of IRS operating divisions within the area serviced, officials of other agencies, and in advising management officials of higher rank.
• Develop performance standards and evaluate work performance of subordinate supervisors and managers; Serve as the reviewing official on evaluations and performance recognition or disciplinary actions of non-supervisory employees rated by subordinate supervisors.
• Manage and resolve group grievances, employee complaints and/or other issues elevated to the second level.
• Make decisions and/or approve expenses on routine and/or non-routine, costly or controversial requests and/or personnel related actions (e.g., selection, training, promotions).
• Serve as a coach and/or mentor to subordinate managers and/or employees on an ongoing basis, tailoring the emphasis based on the particular needs and background.
• Initiate ways to improve efficiency of the department and increase the quality of the work directed; Find and implement ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building or improve business practices.

• Utilize various software packages (word processing, spreadsheets, databases, etc.) to create, edit, print, and retrieve files.
• Establish and maintain files, order routine equipment, supplies and services, develop standard operating procedures (SOPs), and draft and edit correspondence.
• Provide the upkeep and ensure accuracy of a variety of logs and records to support property management or inventory control.
• Communicate verbally with various levels of employees and management in order to obtain and provide information.
• Collect, compile, and submit information for reports, analyze data and extract information (including from graphs, charts, etc.), and assist in decision-making.
• Assist in locating and selecting the proper administrative procedure or technical instruction or manual for others to perform their work.

• Supports flying training operations.
• Compiles and maintains records related to aircrew training and simulator utilization.
• Enters data and/or information into an automated system.
• Receives and directs telephone calls or visitors.

• Perform the full range of receptionist, recordkeeping and clerical duties within the ambulatory setting. Enter, manipulate and/or retrieve information and data from automated systems utilized by MTF.
• Type routine correspondence using various automation systems. Complete request forms for individual patient orders, blood work and other requests.
• Maintain and enter patient appointment schedules for the clinic/practice. Schedules appropriate patient appointments.
• Receive patients and visitors as the initial point of contact, in person or telephonically. Ensures eligibility for care, and contacts Patient Administration for verification. Verify Patient Insurance/OHI.
• Responsible for the clerical duties inherent to the in processing (reception), care and out processing (transition) of outpatients, families/caregivers and guests. Effectively communicates with patient and their care team.
• Reconcile end-of-shift/end-of-day processing and reports.
• Respond to emergency calls and follow communication procedures to include operating emergency phone lines, public announcement systems, and emergency alarms. Clearly communicates with associated parties during emergency related operations.

As a Investigative Analyst at the GS-1805-9 level, some of your typical work assignments may include:

• Gathering, researching, and analyzing various types of data from federal, state, local and public agencies.
• Providing administrative support and assistance to USMS Criminal Investigators in accomplishing activities for their assigned warrant cases.
• Reviewing, coordinating, maintaining, and recording actions on criminal cases, as well as initiating documentation.
• Reviewing cases for consistency and compliance with established rules and regulations.

As a Fish and Wildlife Biologist your duties will include but are not limited to the following:

• Independently conducts consultations pursuant to Section 7 of the Endangered Species Act of 1973, as amended.
• Plans, investigates, conducts, and reviews on-site ecological investigations on a wide variety of the most complex and diverse Federal land and water resource development proposals to determine their effects on fish and wildlife resources.
• Participates in diverse, complex, and multi-disciplinary planning efforts with public and private groups and state, local, and Federal agencies to achieve Service policies, objectives, and goals.
• Negotiates mitigation of complex project impacts with project proponents and regulatory agencies, and develops reasonable and prudent alternatives and conservation recommendations or measures.
• Inspects projects for compliance with policies, standards, guidelines, agreements, and plans; makes recommendations for action to assure compliance.