Total 6,625 Customer Service job vacancies in City of London, London, EC2V 6DB

• Serves as a firefighter who work to control and extinguish fires, rescue persons endangered by fire, and reduce or eliminate potential fire hazards.
• Responds to alarms and combats fire in an industrial setting requiring the full performance of a firefighting tasks involving structures, equipment, and facilities.
• Continues the patient care initiated as the first responder to provide the first level of field care based on assessment findings; treats conditions based on the specific symptoms observed or described by the patient.
• Performs initial and on-going focused patient assessment and determines priority of patient care based on assessment findings physical examination.

Starting at $55,924 Per Year (GS 7)

• Principle advisor to the Superintendent and park Management Team on all administrative, financial and business matters.
• Administer a variety of support programs, including budget and finance, commercial services, property, information technology, and agreements.
• Interpret and implement service policies and practices, makes changes and improvements in the park policies, and resolves significant management problems.
• Initiate, develop and direct short-and-long term financial plans, long term funding and staffing levels.
• Actively participates in and supports the local decision-making process affecting park operations, long and short-range planning, human and financial resources management.
• Interpret and implement service policies and practices, makes changes and improvements in the park policies, and resolves significant management problems.
• Plan, direct, coordinate, and provide executive leadership for the park management program.

Starting at $86,962 Per Year (GS 12)

Major duties and responsibilities include but not limited to:

• Greets, schedules, organizes, and executes interactive meetings with staff, Veterans, public-at-large, and community leaders.
• Serves as the Point of Contact for patient inquiries, complaints, and problems with HUDVASH program. Communicates and answers inquiries, counsels patients on VA and Service guidelines and procedures.
• Receives visitors and telephone inquiries, interprets and determines actions for incoming correspondence, ascertains nature of correspondence or inquiry and renders appropriate disposition.
• Knowledge of filing, typing, entering data, maintaining records, and using and completing forms.
• Prepares, executes and tracks reporting requirements and actions; transcribes letters, committee minutes, and policy statements.
• Produces reports, generates letters and graphs utilizing Microsoft Programs such as Word, PowerPoint, Excel and Access.
• Ability to collect, compile and track data and statistical information in support of the HUDVASH program.
• Knowledge of an extensive body of regulations, rules, procedures, and practices; conducts factual analysis of various programs, reports on problem areas, trends and recommends resolutions.
• Serves as Records Control Officer for the HUD-VASH Program providing guidance to all staff in the maintenance and disposition of records.
• The incumbent will be the primary contact for routine program and administrative matters and will assist in the overseeing of programs within the HUD-VASH section of the Homeless program.
• The incumbent uses initiative in carrying out work assignments independently without specific supervisory instructions.
• Prioritizes pertinent issues and collects relevant information from a variety of clinical, administrative and organizational data sources.
• Incumbent is involved on-the-job team problem solving, developing, implementing, and evaluating improvements to work processes.
• Analyzes and maintains data base information used for HUD-VASH program development and planning.
• Incumbent must be aware of and exercise computer security measures in the daily performance of duties. Incumbent protects the integrity of the information at all times.

Work Schedule: M-F 8:00 a.m. - 4:30 p.m.
Telework: Not Eligible
Position Description Title/PD#: Program Support Assistant/PD109170
Physical Requirements: The work is primarily sedentary. Typically, the employee sits comfortably to do the work; however, there may be some walking, standing, bending, carrying of light items (books, papers, files, etc.), or driving an automobile. No special demands are required to perform the work.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Required

Starting at $49,025 Per Year (GS 7)

• Oversees the execution of organizational policies, procedures, and regulations, and is responsible for staff management, coordination, and execution of mission support programs that support organizational goals.
• Develops uniform management policies and staff management principles and guidance for all mission support programs.
• Provides subordinate supervisors with guidance and procedures designed to effectively support the mission requirements of the organization.
• Plans, directs, and controls the allocation and utilization of all authorized resources for execution of the mission.
• Provides authoritative interpretation and instructions on laws, regulations, policies and procedures, and develops guidance on appropriate course of action.

Starting at $163,964 Per Year (GS 15)

• Serves as Contracting Officer’s Representative (FAC-COR Level 2) on all contracts that support assigned offices.
• Maintains accurate records of contract activities and decisions using electronic files, spreadsheets and similar tools that are readily accessible to peers and leadership.
• Liaises between the Office of Acquisitions Management (AQM), contracting officers, customers, and leadership to establish requirements, and provides input to the department's overall procurement plan.
• Serves as a primary procurement and contracting advisor and performs the full range of purchase card and contract administration responsibilities.
• Plans and oversees office moves for clients. Oversees project managers, contractors, and other implementing partners. Manages 3-4 simultaneous projects with dollar values up to $1M.

Starting at $99,200 Per Year (GS 12)

Successful candidates will handle a heavy employment caseload primarily before the Equal Employment Opportunity Commission, and also in Federal District Courts. They will also provide advice to internal clients on a variety of employment matters, including but not limited to those arising under Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act, and the Family Medical Leave Act (FMLA).

Applicants must have at least three years of experience primarily practicing employment law in federal courts or before the EEOC. Current litigation experience, including discovery, drafting, and filing motions, mediation, and participation in trials and hearings, is required. Experience in handling federal district court employment cases and EEOC administrative litigation should be specifically documented in the applicant's resume. Applicants with other high volume civil or criminal litigation experience who want to transfer those skills to a heavy litigation practice before the EEOC and federal courts will be considered.

Responsibilities

1. Defends the USPS throughout the EEOC administrative process including in-person and virtual hearings.
2. Conducts legal research and prepares written material for use in representing the Postal Service and advising postal management officials.
3. Participates in conferences necessary to representing or advising Postal Service officials.
4. Directly advises postal management officials and represents the Postal Service in legal matters involving outside parties.
5. Prepares replies to inquiries from Congress, government agencies, and the public.
6. Prepares opinions, memoranda, decisions, regulations, testimonies, or formal filings in proceedings in which the Postal Service is a party.

Starting at $120,000 Per Year (UA 1)

WHAT IS THE TS - TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Operation Support, Project Management & Design Office 1

The following are the duties of this position at the full working level.

• Develops, analyzes plans, organizes, provides technical direction, reviews, revises, and evaluates course material for instructor led classroom and self paced web-based learning performance support systems. Interventions include projects in occupational subject matter areas and include the development of prototype and other novel performance support tools.
• Negotiates with all levels of management regionally and nationally to secure resources for each project. Provides technical oversight, direction and guidance to team members assigned to interactive media and course development project. Provides input to supervisor on team member performance.
• Consults with business unit contacts to determine purpose, audience, and scope of assigned projects. Analyze user tasks, business processes, job performance studies, and needs assessments to determine training solutions.
• Determines sources of information, suitability and educational adequacy of materials and methods; analyzes previous course evaluations and determines the best methods of presentation for the complete course/module.
• Gathers, analyzes and interprets study results and student performance data to devise/ revise education objectives, methods and materials. Design evaluative methods to measure effectiveness of training and materials; analyze evaluations and make recommendations for changes.

This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Starting at $59,966 Per Year (GS 9-12)

WHAT IS THE CHIEF FINANCIAL OFFICER (CFO)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

The following are the duties of this position at the full working level.

• Ensures that agency-wide accounting program policies and standards are fully compatible with internal (e.g., Internal Revenue Manual, Internal Revenue Code, and Treasury Directives) and external (e.g., Congress, GAO, and OMB) Government-wide guidance and in compliance with generally accepted accounting principles.
• Develops, or oversees the development of, a wide range of accounting policies, standards, and procedures; provide expert counsel on the interpretation and application of such standards and carries out broad analytical projects pertaining to the IRS' financial responsibilities.
• Exercises lead responsibility for the development and enhancement of pertinent Internal Revenue Manuals which govern accounting activity (areas of expertise may include cost accounting, revenue accounting, financial statement analysis, user fees, travel and relocation programs, internal controls, financial management systems, etc.).
• Conducts broad and in-depth analyses of accounting programs and provides comprehensive recommendations and expert advice on long-range program initiatives and the resolution of complex accounting problems.
• Independently leads other employees, and actively participates in planning, developing, coordinating, monitoring and assuring completed staff actions on major IRS initiatives or issues related to broad and complex studies of accounting and financial management.

Starting at $163,964 Per Year (GS 15)

The Royal Free Hospital Palliative Care team provide a seven day service for patients with malignant and non-malignant conditions who have specialist palliative care needs. The team consists of palliative medicine consultants, palliative care clinical nurse specialists and a team administrator providing excellent palliative care to patients in the inpatient hospital setting. This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found athttps://www.nhsemployers.org/articles/pay-scales-202425.

The role of the Clinical Support Worker within the Hospital Division can be demanding but is rewarding as you support the service user to recovery and readiness for discharge during their stay. Experience with care and understanding of mental health is essential. The Care Certificate although not essential is desirable, if you do not currently have a Care Certificate you must be willing to work towards achieving it. We aim to support service users and their carers/family during their in-patient admissions so as a Clinical Support Worker your feedback and close involvement with service users whilst they are in hospital is key to their achieving a successful and well-planned discharge.

Develop a clear understanding of all aspects of service delivery and ensure that the business agenda promotes service delivery and improved care for patients. Have responsibility for co-ordinating the strategic planning processes for the Directorate, incorporating all aspects of the business and service delivery agenda. Directing and ensuring the delivery of a number of disparate work streams across clinical teams, in conjunction with the appropriate Service Manager or Professional Lead. Provide formal presentations, on complex financial and service proposals, to Trust wide and Directorate management boards. Manage the Directorates central budget and ensure proactive steps are taken to reduce overall expenditure. Identify and manage procurement opportunities to reduce overall costs of the service, increase productivity and efficiencies and liaise with the corporate procurement process. Provide leadership and management of specific Trust wide programmes of work aimed at delivering a co-ordinated approach to managing resources and minimising risk. Direct and advise the Directorate Senior Management team on processes and systems to manage and minimise the Trusts exposure to financial risk. Line management responsibilities for key staff in the business and Performance Team and the Directorate EA/PA Team. Lead the Directorate response to procurement opportunities and actively look for new opportunities for the expansion of the business of the Directorate. Lead on a range of service improvement projects across the Directorate and develop policies that support implementation of improved operational processes and systems. Lead on the design and development of programmes to support the delivery of Oxleas priorities, Directorate priorities, NHS targets and other service priorities. Co-ordinate identified work streams through the use of skilled facilitation and project management, to deliver the Trusts and the Directorates service priorities. Provide support and training to managers and front-line staff in the use of effective service improvement techniques and evidence-based approaches to managing change. Lead development of and testing of new ideas and approaches that can support the Directorate deliver improvements. Overall responsibility for the financial management of the Directorate, putting corrective measures in place or identifying, developing and negotiating new income flows where necessary. Manage and maintain financial systems which will enable the Directorates services meet their financial targets. Take appropriate action to ensure that all budgets are properly managed by delegated budget holders. Manage the functions of the Business Office team and oversee the delivery of accurate and timely financial information to support the budgetary and business planning process. Take lead responsibility for the co-ordination of the Directorates financial reporting to external bodies such as SEL and Local Authorities. Leadership Lead on the development of an overall financial management strategy to address key areas of financial risk for the Directorate, working with the Service Director, Clinical Director, Associate Directors, Service Managers and the assigned directorate Senior Finance Manager to ensure that services are delivered within the budget allocation and meet Trust financial cost improvement targets. Lead on the development of detailed plans to deliver CIPs targets and cost pressures and identify potential areas for efficiency and improvements. Lead on the development of a financial reporting process that dovetails with the service performance and clinical information reporting systems to ensure a comprehensive strategic overview is provided to the management team. Take a leadership role in the development of business cases, both to secure new funding sources in order to deliver services, but also in response to tender applications. Lead on complex change management programmes within the Directorate, working across service areas, with clinical teams and managers to improve delivery of services and outcomes for service users. Collaborate with corporate colleagues to develop and improve the use of new technologies to support and increase the productivity of service delivery and procure new services or supplies and ensure appropriate contract monitoring arrangements. Own and manage the directorate Risk Register Health & Safety leadership for Community Mental Health Teams Communication Key working relationships with Directors, Executive, Business Managers in the Organisation, Senior Management Team, corporate support department(s) teams and senior staff including Commissioners, Local Authorities, GPs and also with voluntary organisations

We are looking for dynamic and enthusiastic people to join our Hospital Division In-Patient Mental Health Services as Clinical Support Workers at our entry level (AfC Band 3) for mental health NHS careers.

These roles involve direct, face to face patient care to acutely unwell service users who have been admitted to an in-patient psychiatric ward.

This advert is for Full Time Position, in our Acute, Older Adult, Rehab and Psychiatric Intensive Care Unit (PICU) Wards - successful candidates will be placed according to need and vacancies across the division.

Note this advert has a capped number of applications, so may close sooner than advertised. Previous applicants from last 6 months need not apply.

Clinical Support Workers are the backbone of our Nursing and Health Care workforce - they are based on our wards and work as part of our Nursing teams working alongside our Occupational Therapists, Nurses, Psychologists and Psychiatrists caring and supporting services users through the most challenging part of their mental health crises.

Successful candidates will be expected to undertake focussed one to one therapeutic conversations with service users who are in hospital, some of whom may be detained under the Mental Health Act. At times this might involve enhanced observations, environmental safety checks and physical observations. The role is diverse but the focus is always on maintaining a strong physical presence within the ward environment - collaborating with the individual service users in relation to their care plans.

Good written and verbal communication is key alongside a 'can do...will do' positive and compassionate approach and attitude and the ability to work as part of a team is essential.

You will be expected to undertake day and night shifts across a 7 day working pattern and be required to complete training on the prevention of management and violence (PMVA) and basic life support (BLS).

The partnership between Barnet,Enfieldand Haringey Mental Health NHS Trust (BEH) and Camden and Islington NHS Foundation Trust (C&I) is going from strength to strength since it was originallyestablishedin 2021 forming the North London Mental Health Partnership.


In order tomeet the needs of the new Partnership services you may berequiredfrom time to time to work atdifferent locationsto your normal place of work. This may mean that youare required towork at any location that fall underBarnet,Enfield and Harringay Trust and Camden and Islington Trust. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.




The role of the Clinical Support Worker within the Hospital Division can be demanding but is rewarding as you support the service user to recovery and readiness for discharge during their stay.

Experience with care and understanding of mental health is essential. The Care Certificate although not essential is desirable, if you do not currently have a Care Certificate you must be willing to work towards achieving it.

We aim to support service users and their carers/family during their in-patient admissions so as a Clinical Support Worker your feedback and close involvement with service users whilst they are in hospital is key to their achieving a successful and well-planned discharge.


This advert closes on Sunday 17 Nov 2024

North West London Pathology (NWLP) is a new partnership between Imperial College Healthcare NHS Trust, Chelsea & Westminster NHS Trust and The Hillingdon Hospitals NHS Trust.Thepartnership represents a new model for delivering pathology testing in a modern, efficient operation that manages 25 million tests per year. Our services are delivered at six hospital sites across North West London.

We are now offering a fantastic opportunity to join our friendly and dedicated Call Centre team at Charing Cross Hospital. The Pathology Department Call Centre handles calls from GPs, Internal and external clients who require Pathology Results or clinical information. The Call Centre is also responsible for the distribution of Pathology consumables and reports. This busy service has a set of Key performance indicators which are continuously monitored and regularly demonstrate a good service. The Call Centre is part of Pathology Business Services; Pathology Business Services actively encourages Lean working and continuous Service Improvement.

The successful applicant will have either experience of working in a similar environment or basic knowledge of Pathology IT systems. They will be willing to learn new techniques and have experience of working with IT or telecommunications systems.

We are committed to your personal and professional development and you will have opportunities to fulfil your potential with NWLP.

We look forward to hearing from you.
• Provision of an efficient telephone and enquiry service for pathology result and pathology IT.
• Handle a large volume of inbound and outbound calls in a timely manner.
• Responding to user queries and complaints in an efficient and professional manner.
• Escalating user issues with management when the need arises.
• Identify customer needs, research issues, resolve complaints, and provide solutions.
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with relevant teams

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.



The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.


This advert closes on Friday 15 Nov 2024

Service Care Education seeks a committed full-time Maths Teacher to join our Mathematics department. We are looking for an enthusiastic educator to deliver engaging and comprehensive maths lessons, inspire a love for mathematics, and support academic success across various abilities.

Location: Preston, UK

Employer: Service Care Education
Contract: Full-time, Ongoing
Reports To: Head of Mathematics / Headteacher

Key Responsibilities:

• Deliver engaging and differentiated lessons in all areas of mathematics, catering to diverse student needs.
• Inspire students to develop problem-solving skills and a deep understanding of mathematical concepts.
• Prepare students for both internal and external assessments, aiming for high academic achievement.
• Utilize student assessment data to adapt teaching strategies and address any learning gaps effectively.
• Maintain a positive and disciplined classroom environment that promotes active participation and mathematical exploration.

Curriculum and Resources

• Contribute to the development and planning of a stimulating maths curriculum.
• Create varied teaching materials, incorporating practical applications and digital resources to enrich learning.
• Stay updated with advancements in mathematical teaching practices and integrate modern technology where beneficial.

Student Support and Engagement

• Monitor student progress and implement targeted interventions to support achievement.
• Provide additional support, such as tutoring or guided practice sessions, to help students master challenging concepts.
• Promote engagement in extracurricular maths activities, like maths clubs, competitions, and enrichment programs.
• Maintain communication with parents to discuss student progress and ways to support continued growth.

Professional Development and Collaboration

• Participate in professional development opportunities to stay current with maths education trends and best practices.
• Collaborate with colleagues in departmental meetings, sharing resources and teaching strategies.
• Support school-wide initiatives and events that promote STEM education and numeracy.

Safeguarding and Pastoral Care

• Adhere to safeguarding policies to ensure the welfare and well-being of all students.
• Provide pastoral support, contributing to the holistic development of students in a supportive and nurturing environment.

Qualifications:

• Degree in Mathematics or a related field.
• Qualified Teacher Status (QTS) or equivalent certification.

Experience:

• Previous experience teaching Maths at the secondary level is preferred, but Newly Qualified Teachers (NQTs) are welcome to apply.
• Demonstrated ability to drive student success and improve academic outcomes.

Skills and Attributes:

• Strong communication and organizational skills.
• Creative and effective teaching methods that make mathematics engaging and accessible.
• Passionate about fostering a love for mathematics and problem-solving.

How to Apply
If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £400.

Service Care Education seeks a committed full-time Science Teacher to join our science department. We are looking for an enthusiastic educator to deliver engaging, practical science lessons, inspire curiosity, and support academic success across various abilities.

Employer: Service Care Education
Location: Preston, UK
Contract: Full-time, Ongoing
Reports To: Head of Science / Headteacher

Key Responsibilities:
Teaching and Learning

• Deliver engaging lessons across Biology, Chemistry, and Physics, tailored to different learning needs.
• Inspire students through experiments and interactive methods, promoting inquiry and critical thinking.
• Prepare students for assessments, striving for academic excellence.
• Utilize data to adapt teaching strategies and address learning gaps.
• Maintain a safe, positive classroom that fosters participation and exploration.

Curriculum and Resources

• Contribute to the planning of a stimulating science curriculum.
• Create diverse teaching materials, incorporating experiments, models, and digital resources.
• Stay updated with advancements in science, integrating new practices and technology.

Student Support and Engagement

• Monitor student progress and implement interventions as needed.
• Offer extra support through tutoring or hands-on guidance.
• Encourage participation in science activities like clubs and fairs.
• Maintain communication with parents to support learning and development.

Professional Development and Collaboration

• Engage in ongoing professional development to stay current with educational trends.
• Collaborate with staff, sharing resources and teaching methods in meetings.
• Support school-wide events promoting STEM education.

Safeguarding and Pastoral Care

• Adhere to safeguarding policies to ensure student well-being.
• Provide pastoral care to support students' overall development in a nurturing environment.

Person Specification

Qualifications:

• Degree in Science (Biology, Chemistry, or Physics).
• Qualified Teacher Status (QTS) or equivalent.

Experience:

• Experience teaching Science at the secondary level preferred; Newly Qualified Teachers (NQTs) welcome.
• Proven ability to drive student success.

Skills and Attributes:

• Strong communication and organizational skills.
• Creative, engaging teaching methods that make science accessible and exciting.
• Enthusiastic about fostering scientific curiosity and a love for learning.

How to Apply
If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £400.