Total 321 Customer Service job vacancies in Ceredigion, Wales

We are looking for Female Support workers to join our service in Wrexham.

Do you have a caring nature, and could you make a difference to someone’s life?

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If you like movies, bowling, day trips, holidays or just love to make the most of everyday then the people we support need you!!

What we’ll give you:

We will ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

£12.00 per hour, plus sleep in enhanced payment £61.47
40 hour per week
Social care Wales and DBS registration fee paid.
An extra day paid holiday for your Birthday.
Contributory pension scheme
Confidential, supportive Employee Assistance Programme, accessible 24/7.
Paid comprehensive learning and development opportunities so we can invest in your future – including internal leadership competency sessions and recognised qualifications (level 2 to level 5 NVQ in Health & Social Care).
Access to attractive and exclusive employee benefits including savings on shopping, leisure, and household expenses.
A generous referral scheme.
What you’ll be doing:

The people we support primarily have learning and physical disability needs.
You'll be supporting individuals to promote their independence and to gain confidence within the community and own home.
Personal care required with some individuals.
Working to maintain a high level of support that’s required for the service needs.
Participate and be as enthusiastic about their likes and wants as they are.
Drivers essential
Females only due to service requirements.
This role is within a supported living service.


Who you are:

We want individuals with a passion to support others and make a difference to their everyday lives.
Able to work independently, multitask and be organised.
Have a positive attitude under pressure.
Be a quick learner, hands on, willing to be flexible in tasks and activities.


Who we are:

We are a national provider of health, social and education services with over 30 years’ experience. Our employees are the driving force behind the fantastic care and support being delivered to hundreds of adults and children across the UK. Our teams are purposeful, positive, and progressive. They work hard to empower the people we support to have a voice, achieve their goals, and change their lives. We are always looking for committed, pro-active and passionate people to join us and create even more opportunities for the people we support. Join our team and have the satisfaction of knowing you’ve changed someone’s life and, in return for your hard work and passion we can give you real meaning and purpose in your work.



Safeguarding



Potens is committed to safeguarding and promotes the welfare of the people we support throughout our facilities. All applicants will be subject to robust pre-employment checks prior to appointment; including but not exhaustive; enhanced DBS, and a minimum of two satisfactory references. Our checks will be service and role specific and can be discussed pre application if required. To view our policy on recruitment of ex-offenders please see full details Potens-Recruitment-Ex-Offenders-Policy.doc (live.com)



Diversity

We champion diversity, and we understand the importance of our teams representing the communities and people we support. Here at Potens, you’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live independently, healthier, happier lives and doing our part to make a better working environment where all feel welcome and supported

Registered Nurse - Renal Dialysis Unit



Are you an NMC Registered Nurse (General/Learning Disability/Mental Health) seeking an exciting new opportunity to learn specialist skills in renal dialysis nursing? OR are you an NMC Registered Nurse with renal experience, looking to take your next career steps with the world’s largest provider of dialysis products and services?



You may have NHS experience or have worked in the private care sector, but whatever your Nursing background, with the right attitude and aptitude we have an opportunity for you!



What does the role involve?



Being a Dialysis nurse requires commitment and passion along with the skills and competencies to juggle the technical nursing aspect whilst giving holistic care. You will be working autonomously, responsible for the assessment of care needs and the development, implementation and evaluation of care for dialysis patients with chronic kidney disease or acute kidney injury.



Aberystwyth Dialysis Unit operates 12 haemodialysis stations, serving up to 27 patients, in partnership with Morriston Hospital Swansea – Abertawe Bro Morgannwg University Health Board using only the latest equipment. Nursing is planned at a ratio 1:3 patients, and you will be supported by HCA’s on each shift.



This is a full time role of 37.5 hours a week. Current days are working various shifts between 6.30am to 5.30pm Monday/Wednesday/Friday and 7.30am to 1.30pm Tuesday/Thursday/Saturday.



What can we offer you?



Here at Fresenius Medical Care we provide excellent and continuous Training and Development throughout your career, supported by dedicated Clinical Teachers. On joining, you will enrol on our 8 week Fundamental Dialysis Programme, which is accredited by the European Dialysis and Transplant Nurses Association/European Renal Care Association. Thereafter, we continue to provide training and education opportunities which significantly exceed the CPD hours required for NMC revalidation and help take your career to the next level.



We offer a competitive salary UPTO £33,736.50 - Progression through the pay scale will be underpinned by a Knowledge and Skills Framework (KSF) for each role, allowing employees greater career development potential, aligned to in-house training programmes.



Alongside this we offer a wealth of other fantastic benefits listed below:



- No Sunday or Night Shift Working

- Company Pension Scheme and Life Assurance

- 33 Days Holiday (inclusive of 8 days bank holiday) increasing with service

- Christmas Day and New Year’s Day off

- Overtime (time and a half after completing full-time hours – 150 hours every 4 weeks)

- Paid Breaks

- Free Parking, Uniform, Tea & Coffee, Flu Vaccine and Christmas Meal

- Health Shield – Company paid Health Cash Plan

- Long Service Vouchers

- Refer a Friend Scheme (£1000 per referral if successful)

- Sick Pay

- Cycle to Work Scheme

- Sponsorship for training where applicable for career development

- bhsf RISE - our health and wellbeing hub with 24/7 access to GP’s and counsellors



Who is Fresenius Medical Care?



We are the leading provider of dialysis services to the NHS, operating 52 partnership dialysis units that together provide regular dialysis treatment to over 3,800 NHS patients in the UK. We are part of a global company treating over 344,000 patients worldwide across over 4,000 clinics.



We also operate 44 production sites on all continents to provide dialysis products such as dialysis machines, dialysers and related disposables. 1 in every 2 of all dialysis machines used around the globe are manufactured by Fresenius Medical Care and we are the 3rd largest medical devices company in the world.



For more information please visit Fresenius Medical Care’s provider website, www.nephrocare.co.uk.



We are a growing and ambitious company who invests in talent and creates an environment where you can grow too. Come on our journey with us, see your skills develop and be rewarded for the exceptional care you give!



Nurse posts will be subject to an enhanced DBS Disclosure



Fresenius Medical Care is an equal opportunities employer



FRES21

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

About the role

We are looking for a Customer Success Manager to join our team in Sydney. In this role, you will drive product adoption and usage among purchasing schools, manage relationships, and ensure our clients maximise the value of their subscriptions. Your efforts will preserve and grow revenue while ensuring client success.

What you will do

• Drive product adoption and usage across a portfolio of purchasing schools
• Actively manage school relationships to maximise the lifetime value of assigned accounts, ensuring client success and revenue growth
• Renewal management of owned accounts including identifying risks, invoice and subscription management
• Identify upsell opportunities and work closely with our Sales Operations team
• Manage invoices and subscriptions, ensuring unpaid invoices are addressed
• Drive your portfolio of schools to complete EP's Best Practice Course and increase webinar attendance
• Regularly connect with teachers and key decision-makers, developing positive relationships and providing proactive support and care to schools, key contacts and heads of departments
• Keep accurate records in our CRM system, maintaining up-to-date contact details and data hygiene for portfolio schools
• Ensure all classes are successfully enrolled in a timely manner
• Attend meetings and collaborate with various teams to stay informed on product developments
• Support Education Perfect platform expansion by identifying opportunities and assisting BDMs
• Use health metrics to identify at-risk schools and formulate intervention plans, including executive tasks relevant to churn mitigation and follow 'At Risk' mitigation steps
• Understand the competitive landscape and communicate local requirements to Product & Content Teams
• Develop and participate in networking opportunities to promote EP

About you

• Proven experience in customer success or account management
• Experience in the education technology sector (desirable)
• Strong ability to manage relationships and drive customer satisfaction
• Excellent communication skills, both written and verbal
• Experience in managing subscriptions and invoices
• Ability to identify and mitigate client risks
• Strong organisational skills and attention to detail
• Ability to work collaboratively with cross-functional teams
• Experience with CRM systems and data hygiene
• Proactive and results-driven with a focus on achieving targets
• Knowledge of the education sector and competitive landscape (desirable)
• Ability to develop and maintain positive relationships with key personnel
• Willingness to participate in networking events and conferences

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• EAP with unlimited sessions
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

Aspris College Wales are recruiting for a Learning Support Assistant to join our education team. We are looking for versatile, resilient and committed Learning Support Assistants, who can adapt their practice wherever necessary to support across all key stages. The successful candidate will assist the young adults with their work and supporting with pupil behaviour while establishing good relationships with pupils, acting as a role model and responding to individual needs.
Our benefits include:
Exclusive access to reward and discount scheme
Comprehensive induction
Blue Light Card
Commitment to your ongoing training and career progression
Pension scheme
Paid for enhanced PVG/DBS
Wellbeing support
Cycle to work scheme and more!
Aspris College South Wales is an independent, specialist co-educational college for young adults aged 16 to 25 with Asperger's syndrome, autistic spectrum disorders and associated conditions based in Torfaen. The college was set up in partnership with Coleg Gwent, the largest further education college in Wales, to meet the academic, social and emotional needs of our young people.
As part of Aspris Children’s Services, we are immensely proud of the career pathway and training we can offer you. We ask that you can demonstrate the values needed for a role, transferable skills and life experience and in return we will give you all the training and support you need to progress.

About Us 

Fenergo is the leading provider of Client Lifecycle Management (CLM) solutions that digitally transform how financial institutions, asset management and fintech firms onboard and manage clients throughout their client lifecycle.  

Its software digitally orchestrates every client journey from initial Know your Customer (KYC) and client onboarding, automating regulatory compliance and enabling continuous monitoring throughout the client lifecycle (transaction monitoring, perpetual KYC), all the way to client offboarding.  

Fenergo is recognized for its in-depth financial services and regulatory expertise and out-of-the-box rules engine which ensures financial institutions are future-proofed against evolving Environmental, Social and Governance (ESG), KYC, Anti-Money-Laundering (AML), tax and prudential regulations across 120+ jurisdictions. Headquartered in Dublin, Ireland, Fenergo has offices in North America, the UK, Poland, Spain, South Africa, Asia Pacific, and the United Arab Emirates. 

What Does This Role Entail? 

The Helpdesk Support Specialist is the first point of contact for end-users seeking technical assistance. This role involves providing support for hardware, software, and network-related issues, ensuring efficient resolution and maintaining a high level of customer satisfaction. The ideal candidate should have strong problem-solving skills, technical knowledge, and a customer-centric approach.

Your Responsibilities  

User Support

• Respond to user inquiries via phone, email, or helpdesk ticketing system.
• Provide first-level support by diagnosing and troubleshooting hardware, software, and network issues.
• Assist users with password resets, account unlocks, and basic software installations.
• Guide users through step-by-step solutions for common technical issues.
• Escalate complex issues to higher-level IT staff or specialized support teams as necessary.

Incident Management

• Log and track all incoming support requests in the helpdesk system.
• Prioritize and categorize issues based on severity and impact.
• Ensure timely resolution of incidents according to established SLAs (Service Level Agreements).

Technical Troubleshooting

• Diagnose and resolve hardware issues related to desktops, laptops, printers, and other peripherals.
• Assist with basic network troubleshooting, including connectivity issues and VPN access.
• Support users with software-related issues, including operating systems, productivity tools, and specific applications used by the company.
• Maintain and update technical documentation and user guides.

System Maintenance and Monitoring

• Perform routine checks on systems and applications to ensure they are functioning correctly.
• Assist in deploying software updates, patches, and system upgrades.
• Monitor system alerts and respond to potential issues proactively.
• Assist with setting up and configuring new hardware and software for end-users.

User Education

• Provide end-user training on common IT tools and best practices.
• Develop and distribute knowledge base articles, FAQs, and other self-help resources.
• Promote cybersecurity awareness and best practices among users.

Reporting and Documentation

•  Maintain detailed records of all support requests and resolutions.
• Identify recurring issues and report them to the Helpdesk Manager for further investigation.
• Contribute to the development and improvement of helpdesk processes and procedures.

Key Expectations 

Required:  

• 2-4 years of experience in a helpdesk or IT support role.
• Experience with helpdesk ticketing systems and remote support tools.
• Understanding of computer hardware, operating systems (Windows, macOS), and common software applications Microsoft 365 EcoSystem.

Preferred:  

• Cloud Platforms: Knowledge of AWS Services an advantage.  

• SQL and Data Analysis: Proficiency in SQL, excel, Power BI and other data analysis tools.  

• Industry Experience: 1-2 years previous experience in a similar role within a tech or SaaS company.  
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Customer service orientation with a focus on user satisfaction.
• Basic knowledge of networking concepts (e.g., IP, DNS, DHCP) and common IT infrastructure.

Educational Background:  

• High School Diploma or equivalent; Associate’s Degree in Information Technology or related field is a plus.

Our Promise To You  

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.   

What we value is at the CORE of how we succeed: 

• Collaboration: Working together to achieve our best 

• Outcomes: Drive Success in every engagement  

• Respect: A collective feeling of inclusion and belonging 

• Excellence: Continuously raising the bar 

• Private healthcare cover 

• 23 days annual leave 

• 3 company days 

• Annual bonus opportunity 

• Work From Home set-up allowance 

• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management 

• Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more 

• Buddy system for all new starters 

• Collaborative working environment 

• Extensive training programs, classroom and online, through ‘Fenergo University’ 

• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies 

• Defined training and role tracking to allow you see and assess your own career development and progress. 

• Active sports and social club 

We are looking for people who can connect and build relationships with others in Monmouthshire!

We are looking for people to support people in their own homes. We need people who are kind, love spending time with people in the community, easy to talk to and can build relationships quickly with people from all walks of life. We are looking for people with good communication skills who are able to work within the community and who want to make a difference.

We offer a great rate of pay with weekend and bank holiday enhancements.

This is an exciting opportunity for an experienced social worker to join an
established team that is dedicated to actively and creatively working with
children, young people and their famillies in order to acheive positive
outcomes for children and young people.