Total 426 Customer Service job vacancies in Cardiff, Cardiff, CF15 7QQ

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Children’s Residential Service Manager, Cardiff, Wales
This is a small 6-bedded Children’s Residential Home.


Benefits
• Salary: £39K - £45K per annum, Plus Car Allowance
• Hours: 40 Hours per week, 52 Weeks per year.
• Contract: Permanent, Full Time.
• Pension Scheme, Health Care Plan, Blue Light Card.
• Free Online GP Service & Life Assurance.
• Free DBS (Disclosure & Barring Service).
• Flexible pay day scheme.
• Continued Training & Professional Development.


Employer
Social Care & Education Jobs are not the end employer but have been selected as an approved Recruitment Partner for this National Provider of Specialist Care & Education for Children & Young People. The company's values, ethos, and mission are very clear, forming the foundation for every one of their services. As an organisation, they focus on Specialist Education, Further Education & Residential School.


Your Role
You will be based in a college environment led by Specialist Tutors and Learning Support Workers. This is a fantastic setting for those leaving school at 16 to access specialist further education. It supports them with any learning or communication difficulties, providing additional therapy and behaviour support through a multi-disciplinary team. The college offers access to fantastic facilities and Tutors, whilst also partnering with local charities and employers.


Duties
As the Children’s Residential Service Manager, you will be responsible for leading and managing the care team. Your role will involve overseeing daily operations, ensuring compliance with regulations, and fostering a trauma-informed and supportive care environment for the Children & Young People living here.

• Staff management, leadership, and managing shift patterns.
• Delivering a high-quality, outcomes-driven service.
• Maintaining regulatory compliance.
• Providing excellent leadership and mentorship to the staff team.
• Supporting staff well-being and professional development.
• Conducting inductions, supervisions, and appraisals.


Criteria
• At least 2 years of supervisory or management experience in Children’s Residential Childcare.
• Level 5 Diploma in Leadership & Management for Residential Childcare or equivalent.
• Or willingness to work towards this qualification.


Apply
Social Care & Education Jobs are the UK's leading Recruitment Partner for Adult Social Care, Children's Residential & Specialist Education Providers. We will fully support you throughout your application, interview, and preparation for your first day!


Compliance
Successful applicants will be subject to pre-employment safeguarding checks, including an enhanced Disclosure and Barring Service (DBS) check.
This post is exempt from the Rehabilitation of Offenders Act 1974, which means job applicants must declare all convictions and cautions (including those "spent" unless "protected" under DBS filtering rules) to assess their suitability to work with children. We are committed to safeguarding and promoting the welfare of children and young adults in our care and are a disability confident and equal opportunities employer.


Due to the high volume of applications we receive, we are unable to respond to every application. If you do not hear from us within 48 hours, please assume you have not met the criteria on this occasion.

The Digital and Business Support Team is responsible for ensuring effective and efficient systems are in place to support the delivery of directorates services in relation to transport, highways and climate change.

You will support the team by undertaking tasks tosupport compliance with established businesses processes and procedures, review and develop new processes as well as identifying and supporting the development of new projects.

As a Corporate Apprentice you will be supported in the workplace to develop the skills you need to make an effective contribution to our Service. You will be provided with a range of workplace activities and experiences, as directed by the manager, and will undertake a range of duties and learning opportunities including, but not limited to, those listed below, whilst also undertaking and completing a relevant Apprenticeship qualification.
• Assist the team with collating, maintaining and analysing business information, using data systems and handling confidential data securely.
• Assist with activities to support business change aimed at improving work environments and opportunities to increase diversity and inclusion.
• Learn to undertake a range of administration and business support tasks including meeting organisation, maintenance of records and providing monitoring information.
• Assist in the formatting, presentation, maintaining and the quality assurance of key data or documents to support the team to increase consistency across the directorate.
• Assist with enquiries and act as a point of contact for requests
• Assist service areas with inputting and collating data to allow for regular analysis
• Support the team with tasks related to the review of business practices.
• Assist the team with tasks related to project planning, implementation and governance
• Learn to use a range of business software including Microsoft Office, Teams, Excel, Power Bi and bespoke Council systems.

2. Support project planning, implementation and governance

• To develop transferrable workplace skills e.g.
• To be proactive, adaptable and responsive to change
• To assist with the provision of a high-quality service – this may include developing homeworking skills for some roles
• To support internal and external customer requests and ensure internal and external customer satisfaction
• To communicate with a range of internal and/or external customers as required
• To assist other team members in the carrying out of their duties
• To work with others to carry out duties linked to the section in which the Apprentice is placed
• To undertake and complete all training and development experiences as required.
• To participate in Corporate Scheme events

Responsibilities include administrative and clinical duties in line with the role. Please see the JD for further information

For a detailed review of responsibilities for this role, please review the attached personal specification and job description.

We have an exciting opportunity for Caseworkers (internally known as CYP Programme Facilitators) to support our established and growing digital CYP service (WeMatter). These home-based vacancies are full-time, working 37.5 hours per week, on a fixed term contract until the end of July 2025.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

These roles are home based (which must be in England or Wales). The caseworker will work directly with children and young people across the area; with hybrid working an option after the 6 month probationary period.

• As a CYP Programme Facilitator you will:
• Hold an active caseload of children and young people who have experienced domestic abuse within the home
• Be responsible for providing safe, high-quality and consistent support through the online delivery of the CYP Recovery Toolkit
• Develop and maintain effective working relationships and promote effective communication between staff and other stakeholders.

You will need:

• an excellent understanding of how domestic abuse can affect children and young people
• the ability to engage, build rapport and motivate young people
• excellent communication skills, both written and verbal
• sound IT expertise with the ability to use a range of software

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the internal recruitment portal and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

About The Role
Learning Support Assistant | Birchwood School | Cardiff | Bank | £13.33 per hour
Transform Lives as a Learning Support Assistant!
Join us as a dynamic Learning Support Assistant(LSA) and ignite student success with your passion and energy! As a LSA, you will be providing high-quality learning through diverse teaching methods, supporting teachers in planning and assessing activities and organising off-site experiences.
Welcome to Birchwood, Cardiff’s specialist school where education meets compassion. We’re dedicated to nurturing children with complex needs through a perfect blend of education, care, and therapeutic support. In our cosy classrooms, small class sizes, and a passionate team of educators and therapists, every child blossoms. At Birchwood, learning is not just engaging and motivating—it’s a joyful adventure!

Orbis Education & Care provides expert care and education for individuals with complex needs related to Autism and SEMH. Our child-centred approach focuses on personal strengths and interests, empowering children to lead active, fulfilling lives.

Join our team to become:


- SEN Superstars: Bring your experience to champion bespoke strategies.
- Resilience Rocks: Use your confidence and passion for learning to support pupils.
- Creative Collaborators: Assist teachers with lesson planning and assessments.
- Empathy Experts: Manage small groups with complex needs with patience and care.
- Relationship Gurus: Build strong, positive connections with pupils, teachers, and families.
- Positive Vibe Promoters: Foster a nurturing environment and encourage positive behaviour.
- Qualifying Champs: We value GCSEs and provide ‘Supporting teaching and learning’ qualifications
- Independent Innovators: Use creative teaching methods to help pupils achieve their goals.
- Avid Adventurers: Help organise and implement fun off-site activities.
- Care Champions: Aid pupils with morning routines, breaks, and personal care.

Please Note: This position involves working with children in a regulated capacity and requires an Enhanced DBS Check, including a Barred List Check.
Apply now by submitting your CV via the 'Apply' link below and join a team that celebrates diversity and supports your growth.
Don’t wait—apply today and be part of something great!
INDMIX

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Full Job Description and Person Specification are attached in the supporting documents or please click 'Apply Now' to view in TRAC

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Start your day knowing you'll make a difference - we are looking for experienced MALE support workers in Cardiff, CF5

"Gender is considered to be a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010."

- Hourly Rate - £12.00 per hour; sleep nights paid at £50 a night

- Shifts available - Early, Late, Sleep nights with some mid-shifts for 2:1 support

- It is essential that you hold a UK/ET driving licence for this role

Dimensions are delighted to soon be providing support to a gentleman, in his forties with learning difficulties, living in his own home in Cardiff, CF5.

'P' is a complicated gentleman so it is crucial that you are experienced in supporting people who can have complex emotional responses to people and situations. You will be fully trained in Positive Behaviour Management, which is bespoke to 'P' needs. You will need to feel confident in loan working.

'P' will require your focused support in areas of interpersonal interactions and social communication. He can struggle to understand social rules and boundaries so your ability to support him to navigate the world around him, and keep himself safe, in a consistent manner, will be crucial in maintaining his safety and independence.

'P' leads a very full life, enjoying two days a week in a work placed day service, where he works in a café. He also enjoys going to the gym, cycling, shopping and walks. One of 'P's aspirations is to increase his social circle further. At home he spends a lot of time chatting with his support team, playing pool, watching TV and using the Internet.

If you think you are the kind of support worker that could enable 'P' to thrive, then we would love to hear from you!

For more information about the service and people we support, please contact our Internal Recruitment Consultant, Ronnie Lillywhite on ronnie.lillywhite@dimensions-uk.org

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2024 - now 6 years in a row!

Your rewards A full list of rewards can be found in the job description attached

Applications will be shortlisted on receipt and interviews will be held until the posts are filled

- An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by Dimensions.

- We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce

- As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees

- As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03003039150.

- We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

Proud member of the Disability Confident employer scheme

Full Job Description and Person Specification is attached in supporting documents or please click 'Apply Now' to view in TRAC

PPM Recruitment are currently on the look out for domestic Gas service engineers for the south wales area

What we are looking for

• Recognised formal training attaining the relevant craft qualification, NVQ Level 2/3
• ACS Qualifications CCN1, HTR1, CKR1, CENWAT
• UNVENTED qualifications are desirable but not essential
• Understanding of gas legislation
• Full driving license
• Understanding of Health and Safety and working to best practice
• Ability to manage own time and workload
• Experience of working with the public, demonstrating excellent customer service

This is a temp to perm position offering the following

• Pension scheme
• 23 days Annual Leave, plus Bank Holidays
• Cycle to Work scheme
• Liberty Sense Awards - employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
• YuLife, includes:
• Life Insurance/Death in service benefit - 2x annual salary value
• Smart Health (including round the clock access to 24/7 UK-based GPs)
• Best Doctors to provide a second opinion on complex cases or diagnosis
• Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
• Online Health Check
• Nutrition consultations
• Online fitness program
• YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
• Free will writing
• Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
• Exclusive membership and wellbeing product discounts
• Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
• Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
• Discounted gym membership
• Savings on cinema tickets, travel, holidays & retail

To apply please email

This role has a starting salary of £32,512 per annum based on a 36-hour working week. This is a 1-year fixed term role to cover maternity leave.

We are excited to be hiring for a Safer Travel Support Officer to join our fantastic Safer Travel Team. The team are based in Woking, but cover the whole county. As a team we operate a hybrid style combining remote working with up to two days a week in the office to network with colleagues and attend team meetings.

Rewards and Benefits

• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Team The Safer Travel Team are part of the wider Road Safety and Sustainable Schools Travel Team. We are a small team but committed, professional and outcome driven! The aim of the Road Safety and Schools Sustainable Travel Team is to reduce road casualties, reduce anti-social driving and promote more walking and cycling. This will be achieved through a variety of measures including highway safety engineering and infrastructure improvements, working with the police on the enforcement of road traffic law (particularly using safety cameras), and education, training and promotional campaigns to improve pedestrian and cycling skills and improved road user behaviour. The provision of pedestrian (walking) and cycle training and a large part of the promotion of active travel is via schools. The Safer Travel Team is integral to the promotion of active and sustainable travel through the production of school travel plans. The team work closely with a range of other teams in the council's Environment and Infrastructure Directorate, regularly responding to queries from County Council Members, schools, District and Borough colleagues and parish councils. About the Role In this role you will assist on our new flagship school's initiative: 'Feet First: Walking Training'. A key responsibility of this role is to provide support in the delivery and continued development of Feet First: Walking Training to all primary schools, as well as the recruitment and ongoing administration of bank workers employed to deliver the scheme. The role is within a nurturing team atmosphere, and it will enable you to help develop and increase our achievements to date. No two days will be the same, when dealing with schools, residents and key stakeholders. This is a customer facing service where the needs of our customers are at the centre of delivery. Shortlisting Criteria To be considered for shortlisting for this position your CV and answers to the questions below will clearly evidence:

• Educated to A level or equivalent alternative
• Knowledge of either pedestrian training or behaviour change programmes
• Knowledge of approaches and methods used to change behaviours of individuals and organisations
• Good written and oral communication skills with the ability to build sound relationships with customers
• Ability to prepare and present reports in a logical and digestible format with a methodical approach to information gathering and recording
• High level administrative and organisational skills with good IT skills (including Powerpoint, Word and Excel)
• Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative

As part of your application you will be asked to answer the following questions:

1. This is a customer facing role that will be challenging, busy and varied. Please tell us about a time when you've had to manage a difficult situation with a customer and what you did to achieve the desired outcome?
2. In this role there will be competing priorities and deadlines. Please tell us about how you go about prioritising tasks.
3. The successful applicant will be working within a small, well-established team. Please tell us about a time when you have worked well as part of a team.
4. A key responsibility of this role is to help the Senior Safer Travel Officer facilitate the operation (and further development) of the new 'Feet First: Walking Training programme'. Please tell us about the skills that you can you bring to this role.

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 23/10/2024 with interviews planned for the 24th and 25th October. Interview questions will be provided in advance. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.