Total 6 Customer Service job vacancies in Cardiff, Cardiff, CF10 5BT

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply

Job Advert

Summerford House Reablement service is a 27 bedded resource centre providing short term reablement care to adults over the age of 55 within the Falkirk area. Taking a “doing with” approach we support people to rebuild, retain or regain their skills and confidence – maximising independence to support a safe discharge home.

We are offering an exciting opportunity for successful candidates to join our experienced, motivated and passionate team. Working in a fast-paced environment you will support admissions from hospital and the community, working with the service users to achieve and maintain their independence. You will work as part of a team of social care staff, physiotherapists, occupational therapists and rehab support workers, working jointly in a multi disciplinary team providing direct care to support service users to achieve their goals, maximise their independence and support a safe discharge home.

You will work to Health and Social Care Standards My Support My Life to deliver a high level of person centred reablement care and will be supported with training and development opportunities to fulfil your role as social care worker.

You must have experience of or an understanding of the care needs of older people and the effects of ageing and disability. You will be skilled in assessment and recording. You must have good communication skills, a flexible positive attitude and be able to work as part of a team but also to manage your own workload, use your initiative and work on your own.

Part time permanent contract of 13.5 hours per week – you will be required to work nights on a shift rota basis which will include weekends.

An SVQ level 3 in social care or the willingness to work towards this together with moving and handling training would be desirable.

You must be able to register with the SSSC as a Practitioner in Care Home Services for older adults and hold or obtain the relevant qualification within the regulatory time scale of three years.

If you are the successful candidate, you will be required to gain and maintain PVG scheme membership.

For any informal enquiries please contact Carolanne Campbell Resource Centre Manager on 01324 501842 or carolanne.campbell@falkirk.gov.uk

Proud member of the Disability Confident employer scheme

Learning Support Assistant

Salary banding: £21,840

Location: Cardiff, CF24 0AB (Onsite)

Contract: Full-time, permanent

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

As a Learning Support Assistant, you will work closely with our learners to provide academic support, facilitate learning activities, and promote a positive and inclusive learning environment.

Jobs Growth Wales Plus (JGW+) is a Welsh Government initiative that provides work experience and training opportunities to young people and unemployed individuals, enhancing their employability and supporting job creation in various sectors.

Your impact

Support students as needed to help them complete assignments given by their tutors.
Aid in the implementation of different learning programs, ensuring that students remain engaged throughout.
Facilitate effective learning for students, both in group settings and on an individual basis.
What are we looking for?

Essential

Experience working with young people and/or being passionate about making a difference.
Engaging and inspirational training and delivery style
Willingness to undergo a DBS check (cost covered by the company) and EWC registration
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Learning Support Assistant

Salary banding: £21,840

Location: Cardiff, CF24 0AB (Onsite)

Contract: Full-time, maternity cover (March 2025).

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

As a Learning Support Assistant, you will work closely with our learners to provide academic support, facilitate learning activities, and promote a positive and inclusive learning environment.

Jobs Growth Wales Plus (JGW+) is a Welsh Government initiative that provides work experience and training opportunities to young people and unemployed individuals, enhancing their employability and supporting job creation in various sectors.

Your impact

Support students as needed to help them complete assignments given by their tutors.
Aid in the implementation of different learning programs, ensuring that students remain engaged throughout.
Facilitate effective learning for students, both in group settings and on an individual basis.
What are we looking for?

Essential

Experience working with young people and/or being passionate about making a difference.
Engaging and inspirational training and delivery style
Willingness to undergo a DBS check (cost covered by the company) and EWC registration
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Customer Service Administrator
Salary banding: £21,840
Location: Itec House, CF11 8TT (On-site).
Contract: Full-time, permanent
Hours of work: Monday to Friday 09:00am to 16:30pm

About Us
At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.
About the role
As our Customer Service Administrator, you will be contributing to the efficiency and effectiveness of the company by providing outstanding customer service and administrative assistance to all provisions across Itec.
Your impact
• Obtaining relevant customer information through appropriate communication channels. Using appropriate techniques to fully understand the customer’s wants and needs and to verify understanding with the customer. Being the first point of contact to customers on the provision referrals
• Responsible for using in-depth knowledge of Itec products, services, processes, and systems.
• Working in partnership daily with internal and external teams to discuss individual customers wishing to join the provision.
• Coordination of all the eligibility documentation, registration, certification, and compliance for all customers.
• To be the main point of contact for the customer through the welcome process and before they start officially on any provision.
• Managing the in-work support process, tracking process and mentoring calls for each participant. Support teams regarding customer who fail to attend.
• Meeting Key Performance Indicators in relation to your role
• Updating information digitally in a timely manner.
• Responsible for dealing with complaints and queries in a timely, professional, and effective manner.
• To support with audit preparation on a regular basis
What are we looking for?
Essential
• Administrative experience
• Previous experience of working in a target driven environment.
• Attention to detail
• Excellent communication and Interpersonal skills
• Good Organisational skills
• IT literate
Desirable
• Customer Service Experience
• Experience within the training industry
• Qualified or with the potential and willingness to work towards, NVQ Customer Service or Business Administration L2 or equivalent.
• Information Advice Guidance IAG Qualification
• Ability to speak Welsh.
• Experience of work-based learning.

What’s in it for you?
At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.
Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.
Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.
Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.
If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Building Support Assistant

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where no two days are the same? We're seeking a Building Support Assistant to join our client on a temporary basis. You will need to be available to start this role asap and be happy to work on a rota pattern between the hours of 7:30am-10:30pm.

Type: Temporary for a few months, Full-time, Mon-Fri

Hours: Rota Pattern

Week 1 Mon-Fri 07:30am- 3:30pm

Week 2 Mon-Fri 2:30pm - 10:30pm

Salary: 11.96 per hour

Location: Cardiff

About the Role:

As a Building Support Assistant, you'll play a crucial role in supporting the Building Support Manager and Team Leader. You'll be responsible for a defined zone of buildings, ensuring operational requirements are met and delivering a seamless, highly customer-centric front-of-house service for all internal and external customers.

Key Responsibilities:

* Handle both simple and complex enquiries professionally, following established procedures
* Provide a high level of customer service at all times
* Establish strong working relationships with key contacts to maintain and improve service levels
* Support team objectives and contribute to the training of new team members
* Demonstrate flexibility in working patterns and hours to meet changeable business demands, including out-of-hours events

If this sounds like something you are interested in, please apply today!

Brook Street NMR is acting as an Employment Business in relation to this vacancy.