Total 411 Customer Service job vacancies in Cardiff, Cardiff, CF10 4UW

Qualified MMA Welder

Somerset

We are looking for qualified MMA Welding staff to join our team supporting a project in Somerset.

10 Hour shift pattern.

Accommodation can be provided.

All applicants must have a minimum of 3 years experience as a Welder.

Requirements:

• Welding Process - MMA.
• Standard - BS EN ISO 9606-1:2017.
• Range of qualifications - ≥ 3mm.
• Welding Positions - All positions except PG Vertical down.
• Covering Butt and fillet welds.

Applicants must have at least one of the below certificates

• Level 2 Welding Apprenticeship
• An equivalent Apprenticeship in a Welding discipline
• Level 2 Diploma in a Welding discipline or equivalent
• Level 2 Certificate in Welding and Engineering Craft Studies
• Chinese Diploma in Welding and Fabrication

To register your interest either select apply or contact Kenna Williams kenna.williams@mcginley.co.uk

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

Service Care Solutions is working alongside a bustling local authority, based in Wales, which needs a Civil Litigation Solicitor to join their team and handle a mixed Debt Recovery Caseload. This will include both Adult Social Care and Corporate debts.

The role can pay £55-£60ph umbrella and can be done fully remote. The contract will be on a 4-month rolling basis.

Key Responsibilities Of The Civil Litigation Solicitor Role:

• Manage and recover debts on behalf of the Council, including Adult Social Care and Corporate debts.
• Advise client directorates on recovery progress and strategy.
• Prepare and issue court proceedings, including all relevant court papers.

About You:

• Qualified Solicitor with experience in debt recovery, ideally within local government.
• Strong knowledge of debt recovery processes, including court proceedings.
• Advocacy experience in court.

Benefits Included With The Civil Litigation Solicitor Position:

• Remote working
• Weekly pay
• Flexible hours

If this Civil Litigation Solicitor role sounds like an opportunity of interest for you or someone you know, then please feel free to reach out to Hugh Barnes on 01772208969, or email Hugh.Barnes@servicecare.org.uk.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Are you a qualified chef looking to work with fresh seasonal food, with the opportunity to have more of a work life balance and make what you do matter? Working as a Bank Second Chef at Barchester, you will have the chance to deliver hotel/restaurant standards without the split shifts and long weeks. You will assist the Head Chef in creating nutritious, flavoursome and well balanced menus whilst working with residents to tailor menus around them. We are proud to deliver person centred hospitality across all our services and look for warm, motivated and passionate chefs who are driven by quality. Barchester is one of the UKs leading healthcare providers, with over 224 homes and hospitals across the country. We are consistently reinvesting and growing, with several more new build homes due open and join the Barchester family. Barchester can offer long term career growth and opportunities for ambitious chefs who pride themselves on working at the highest of standards. We are also the only healthcare provider in the UK to be accredited as one of the best companies to work. NEED TO HAVE A personable and warm approach with a genuine interest in the wellbeing of residents Hold City & Guilds/NVQ/SVQ or equivalent Experience in helping lead and inspire a team A good understanding of nutrition Experience of working with fresh seasonal food The ability to create a warm and welcoming environment within our home Good understanding of HACCP NEED TO DO Manage the kitchen in the Head Chef's absence Assist the Head Chef in menu development Work fresh produce to deliver high quality and wholesome dishes cooked at the highest quality and standardsHelp create a warm, efficient and fun environment Work within budget Complete regular audits Manage stock control To assist in leading and motivating a team REWARDS PACKAGE Work life balance - working days with alternate weekends Free learning and development A range of holiday, retail and leisure discounts Opportunity to showcase your talent at the annual Barchester Hospitality Awards Unlimited access to our Refer a Friend bonus scheme If you are a passionate Chef who is keen to be part of a company that is driven by quality and who love to celebrate life, Barchester is the place to be

ABOUT THE ROLEAs a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support. A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us, which is why the role of Kitchen Assistant is so important. You'll help to produce meals and create a fulfilling dining experience for every resident. You'll be an asset to your colleagues and your impact will reach beyond the kitchen too. There'll be plenty of opportunities for you to get to know our residents, enhance their hospitality experience and develop your skills. ABOUT YOUWhen you join us as a Kitchen Assistant, you'll play a crucial role in the success of your care home. That's why we're looking for someone who's committed to maintaining the highest standards in the kitchen and during the food preparation process. You should be reliable, considerate and caring in your approach. Formal qualifications aren't necessary, although any similar experience gained in a commercial or care setting would be useful. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Bank Senior Care Assistant. We'll also need to see that you have specific knowledge of clinical care for the elderly. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Location: Cardiff

The Role:

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales and we're looking for Care Coordinators who are as passionate about what they do as we are to join our growing team.

Being a Care Coordinator with Helping Hands is about more than just rota management. You will be responsible for supporting the Registered Care Manager with recruitment, business development and ensuring we are always delivering the highest possible standard of care.

As a Care Coordinator you'll be responsible for:

• Supporting the Branch Care Manager by providing care and support to our customers and carers within the local community.
• Ensuring that customers receive the highest standards or care and support through effective allocation of staff.
• Completing direct observations and supervisions for your care teams within the correct timescales.
• Supporting the Branch Care Manager to maintain carer numbers by actively recruiting new team members and guiding them through the recruitment process.
• Reassessing customers to ensure care plans are reflective of customer's needs and condition.
• Actively seeking new business opportunities and supporting the commercial growth of the branch.
• Ensuring that the highest levels of customer service are always provided.

About You

To be successful in this role you'll need to have a Level 3 Diploma in Adult Care or be willing to work towards achieving this. Additionally, you'll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at supervisory level. You'll also need to have a full UK driving licence and access to your own vehicle.

What's in it for you?

At Helping Hands, we recognise that running a branch is a lot of responsibility and we have an excellent support network to assist you with all things HR, Compliance and Business Development. You will have access to a wide range of benefits including:

• Career progression opportunities
• 23 days annual leave, rising to 25 after 2 years of service
• Blue Light Card offering discounts from business and services
• Access to our employee assistance programme
• Support to complete nationally recognised qualifications
• Refer a friend scheme
• Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

About The Role
ASD Learning Support Assistant | Birchwood School | Cardiff | Full-Time | Permanent
Salary: £19,495.13 - £22,317.75 (Term Time) | £23,194.20 - £26,552.40 (Full Year Equivalent)

Transform Lives as a ASD Learning Support Assistant!
Join us as a dynamic Learning Support Assistant(LSA) and ignite student success with your passion and energy! As an ASD LSA, you will be providing high-quality learning through diverse teaching methods, supporting teachers in planning and assessing activities and organising off-site experiences.
Welcome to Birchwood, Cardiff’s specialist school where education meets compassion. We’re dedicated to nurturing children with complex needs related to ASD through a perfect blend of education, care, and therapeutic support. In our cosy classrooms, small class sizes, and a passionate team of educators and therapists, every child blossoms. At Birchwood, learning is not just engaging and motivating—it’s a joyful adventure!

Orbis Education & Care provides expert care and education for individuals with complex needs related to Autism and SEMH. Our child-centred approach focuses on personal strengths and interests, empowering children to lead active, fulfilling lives.

Join our team to become:


- SEN Superstars: Bring your experience to champion bespoke strategies.
- Resilience Rocks: Use your confidence and passion for learning to support pupils.
- Creative Collaborators: Assist teachers with lesson planning and assessments.
- Empathy Experts: Manage small groups with complex needs with patience and care.
- Relationship Gurus: Build strong, positive connections with pupils, teachers, and families.
- Positive Vibe Promoters: Foster a nurturing environment and encourage positive behaviour.
- Qualifying Champs: We value GCSEs and provide ‘Supporting teaching and learning’ qualifications
- Independent Innovators: Use creative teaching methods to help pupils achieve their goals.
- Avid Adventurers: Help organise and implement fun off-site activities.
- Care Champions: Aid students with morning routines, breaks, and personal care.

Please Note: This position involves working with children in a regulated capacity and requires an Enhanced DBS Check, including a Barred List Check.
Join our team to benefit from:

- Blue Light Card: Get exclusive discounts at various retailers.
- Career Growth: Enjoy clear career progression and valuable qualifications
- Referral Bonus: Earn up to £1,000 for successful referrals through our ‘Refer a Friend’ scheme.
- Health Plan: Comprehensive health coverage available after probation.

Embark on a rewarding career as a LSA at Orbis Education & Care!
Apply now by submitting your CV via the 'Apply' link below and join a team that celebrates diversity and supports your growth.
Don’t wait—apply today and be part of something great!
INDMIX

About The Role
Bank Support Worker – Priority Childcare – Bank - £11.50 an hour

This role requires travel between services locations are: Swansea, Neath, Bridgend, Merthyr Tydfil.

We’re a leading organisation dedicated to provide exceptional care and support to young people who have had childhood trauma, are struggling with mental health or both. The Bank role allows you the flexibility to provide your availability for shifts allowing for flexibility within your personal commitments.

Discover the extraordinary role of making a difference in the lives of children in our care. At our welcoming homes across Priority Childcare we invite individuals with a nurturing spirit, exceptional patience, and adaptability to support our teams.

If you possess a compassionate nature and find fulfilment in empowering remarkable children through nurturing, caring, motivating, and encouraging their decision-making, then this role is tailor-made for you.

A day in the life of working at one of our homes includes:

- Ensuring their physical and emotional needs are met through a supportive and caring environment;
- Being a positive role model;
- Promoting independence by supporting a range of social, school and work-based activities;
- Working together to ensure support is tailored to meet individual needs;
- Keeping accurate records of all activities, progress, and incidents should they arise;
- General housekeeping duties, including meal preparation;

You’ll need:

- A can-do attitude, resilient nature;
- Previous care experience preferred but not essential.
- To hold a current valid driver’s license;
- Compassion and empathy;
- Good communication both verbal and written;
- Flexibility around shift times;
- To be reliable, punctual and trustworthy;

Please note: This job role involves regulated activity with children and requires an enhanced DBS with barred list check.

By Joining as a Bank Support Worker with Priority childcare you sign up for a “Blue Light Card” for additional discounts at a range of retailers

If you're passionate about making a positive impact on children's lives, take the first step by clicking 'Apply' today!

Priority Childcare is part of Orbis Education and Care we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

PRISW

About The Role
SEMH Learning Support Assistant | Birchwood School | Cardiff | Full-Time | Permanent
Salary: £19,495.13 - £22,317.75 (Term Time) | £23,194.20 - £26,552.40 (Full Year Equivalent)

Transform Lives as a SEMH Learning Support Assistant!
Join us as a dynamic Learning Support Assistant(LSA) and ignite student success with your passion and energy! As a SEMH LSA, you will be providing high-quality learning through diverse teaching methods, supporting teachers in planning and assessing activities and organising off-site experiences.
Welcome to Birchwood, Cardiff’s specialist school where education meets compassion. We’re dedicated to nurturing children with complex needs related to SEMH through a perfect blend of education, care, and therapeutic support. In our cosy classrooms, small class sizes, and a passionate team of educators and therapists, every child blossoms. At Birchwood, learning is not just engaging and motivating—it’s a joyful adventure!

Orbis Education & Care provides expert care and education for individuals with complex needs related to Autism and SEMH. Our child-centred approach focuses on personal strengths and interests, empowering children to lead active, fulfilling lives.

Join our team to become:


- SEN Superstars: Bring your experience to champion bespoke strategies.
- Resilience Rocks: Use your confidence and passion for learning to support pupils.
- Creative Collaborators: Assist teachers with lesson planning and assessments.
- Empathy Experts: Manage small groups with complex needs with patience and care.
- Relationship Gurus: Build strong, positive connections with pupils, teachers, and families.
- Positive Vibe Promoters: Foster a nurturing environment and encourage positive behaviour.
- Qualifying Champs: We value GCSEs and provide ‘Supporting teaching and learning’ qualifications
- Independent Innovators: Use creative teaching methods to help pupils achieve their goals.
- Avid Adventurers: Help organise and implement fun off-site activities.
- Care Champions: Aid students with morning routines, breaks, and personal care.

Please Note: This position involves working with children in a regulated capacity and requires an Enhanced DBS Check, including a Barred List Check.
Join our team to benefit from:

- Blue Light Card: Get exclusive discounts at various retailers.
- Career Growth: Enjoy clear career progression and valuable qualifications
- Referral Bonus: Earn up to £1,000 for successful referrals through our ‘Refer a Friend’ scheme.
- Health Plan: Comprehensive health coverage available after probation.

Embark on a rewarding career as a LSA at Orbis Education & Care!
Apply now by submitting your CV via the 'Apply' link below and join a team that celebrates diversity and supports your growth.
Don’t wait—apply today and be part of something great!
INDMIX

Support Worker - School Based


Location: Cardiff, Wales
School: Inclusive and welcoming secondary school
Salary: £13 per hour (negotiable based on experience)
Hours: Full-time, term-time only, 08:15 am - 15:30 pm

Join a vibrant, inclusive secondary school in Cardiff dedicated to creating a supportive, engaging, and safe environment for students with additional needs.

The Special Needs Resource Base (SNRB) plays an essential role in helping students achieve both academic and personal growth, providing tailored support within a warm school community.

The school is seeking a compassionate and dedicated Support Worker to join their team in the Special Needs Resource Base.

Ideal candidates will bring a positive outlook, patience, and a sincere interest in supporting young people with additional needs.
- Assisting students with toileting and personal care in a respectful, dignified manner.
- Providing tube feeding to students who require it, following all safety and hygiene protocols.
- Supporting students' learning in partnership with teachers and other staff to help them access the curriculum and realise their full potential.
- Building positive relationships with students, staff, and families to foster a safe, inclusive environment.
- Keeping accurate records of care and support provided in alignment with school policies.
- Experience or willingness to train in toileting, personal care, and tube feeding.
- A caring and empathetic nature, with a passion for supporting young people's development.
- Strong communication skills and a collaborative approach to teamwork.
- Flexibility and resilience to adapt to the diverse needs of students.
- Previous experience in a school or care setting is beneficial, though applicants with a compassionate outlook and a readiness to learn are warmly encouraged.

If you're enthusiastic about supporting young people and feel you have the skills and qualities needed, we'd love to hear from you! Please send your CV today.

Closing Date: 22nd November 2024
Start Date: As soon as possible

The school is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. A DBS check will be required for the successful candidate.

All applicants should have the appropriate qualifications and training for this role.

Why Work with us?
- Competitive pay rates, inclusive of 12.07% statutory holiday pay.
- Free child protection and Prevent Duty training for all registered candidates.
- All candidates must complete a valid enhanced DBS check, with full assistance provided.

We are dedicated to safeguarding and promoting the welfare of children. We conduct safeguarding checks in line with DfE statutory guidance Keeping Children Safe in Education, which may include an online search for shortlisted applicants.

Join us in making a difference - apply today and become a valued member of our community!

About The Role
ASD Learning Support Assistant | Birchwood School | Cardiff | Full-Time | Permanent
Salary: £19,495.13 - £22,317.75 (Term Time) | £23,194.20 - £26,552.40 (Full Year Equivalent)

Transform Lives as a ASD Learning Support Assistant!
Join us as a dynamic Learning Support Assistant(LSA) and ignite student success with your passion and energy! As an ASD LSA, you will be providing high-quality learning through diverse teaching methods, supporting teachers in planning and assessing activities and organising off-site experiences.
Welcome to Birchwood, Cardiff’s specialist school where education meets compassion. We’re dedicated to nurturing children with complex needs related to ASD through a perfect blend of education, care, and therapeutic support. In our cosy classrooms, small class sizes, and a passionate team of educators and therapists, every child blossoms. At Birchwood, learning is not just engaging and motivating—it’s a joyful adventure!

Orbis Education & Care provides expert care and education for individuals with complex needs related to Autism and SEMH. Our child-centred approach focuses on personal strengths and interests, empowering children to lead active, fulfilling lives.

Join our team to become:


- SEN Superstars: Bring your experience to champion bespoke strategies.
- Resilience Rocks: Use your confidence and passion for learning to support pupils.
- Creative Collaborators: Assist teachers with lesson planning and assessments.
- Empathy Experts: Manage small groups with complex needs with patience and care.
- Relationship Gurus: Build strong, positive connections with pupils, teachers, and families.
- Positive Vibe Promoters: Foster a nurturing environment and encourage positive behaviour.
- Qualifying Champs: We value GCSEs and provide ‘Supporting teaching and learning’ qualifications
- Independent Innovators: Use creative teaching methods to help pupils achieve their goals.
- Avid Adventurers: Help organise and implement fun off-site activities.
- Care Champions: Aid students with morning routines, breaks, and personal care.

Please Note: This position involves working with children in a regulated capacity and requires an Enhanced DBS Check, including a Barred List Check.
Join our team to benefit from:

- Blue Light Card: Get exclusive discounts at various retailers.
- Career Growth: Enjoy clear career progression and valuable qualifications
- Referral Bonus: Earn up to £1,000 for successful referrals through our ‘Refer a Friend’ scheme.
- Health Plan: Comprehensive health coverage available after probation.

Embark on a rewarding career as a LSA at Orbis Education & Care!
Apply now by submitting your CV via the 'Apply' link below and join a team that celebrates diversity and supports your growth.
Don’t wait—apply today and be part of something great!
INDMIX

About The Role
SEMH Learning Support Assistant | Birchwood School | Cardiff | Full-Time | Permanent
Salary: £19,495.13 - £22,317.75 (Term Time) | £23,194.20 - £26,552.40 (Full Year Equivalent)

Transform Lives as a SEMH Learning Support Assistant!
Join us as a dynamic Learning Support Assistant(LSA) and ignite student success with your passion and energy! As a SEMH LSA, you will be providing high-quality learning through diverse teaching methods, supporting teachers in planning and assessing activities and organising off-site experiences.
Welcome to Birchwood, Cardiff’s specialist school where education meets compassion. We’re dedicated to nurturing children with complex needs related to SEMH through a perfect blend of education, care, and therapeutic support. In our cosy classrooms, small class sizes, and a passionate team of educators and therapists, every child blossoms. At Birchwood, learning is not just engaging and motivating—it’s a joyful adventure!

Orbis Education & Care provides expert care and education for individuals with complex needs related to Autism and SEMH. Our child-centred approach focuses on personal strengths and interests, empowering children to lead active, fulfilling lives.

Join our team to become:


- SEN Superstars: Bring your experience to champion bespoke strategies.
- Resilience Rocks: Use your confidence and passion for learning to support pupils.
- Creative Collaborators: Assist teachers with lesson planning and assessments.
- Empathy Experts: Manage small groups with complex needs with patience and care.
- Relationship Gurus: Build strong, positive connections with pupils, teachers, and families.
- Positive Vibe Promoters: Foster a nurturing environment and encourage positive behaviour.
- Qualifying Champs: We value GCSEs and provide ‘Supporting teaching and learning’ qualifications
- Independent Innovators: Use creative teaching methods to help pupils achieve their goals.
- Avid Adventurers: Help organise and implement fun off-site activities.
- Care Champions: Aid students with morning routines, breaks, and personal care.

Please Note: This position involves working with children in a regulated capacity and requires an Enhanced DBS Check, including a Barred List Check.
Join our team to benefit from:

- Blue Light Card: Get exclusive discounts at various retailers.
- Career Growth: Enjoy clear career progression and valuable qualifications
- Referral Bonus: Earn up to £1,000 for successful referrals through our ‘Refer a Friend’ scheme.
- Health Plan: Comprehensive health coverage available after probation.

Embark on a rewarding career as a LSA at Orbis Education & Care!
Apply now by submitting your CV via the 'Apply' link below and join a team that celebrates diversity and supports your growth.
Don’t wait—apply today and be part of something great!
INDMIX

The Digital Transformation Team are responsible for the development and effective management of emerging technology, overseeing the ordering and allocation of IT new trial equipment, supporting the implementation of the Digital Strategy, and providing accurate timely statistical information. Creating effective relationships with stakeholders and technology partners to improve service provision where IT is the enabler.

As a Corporate Apprentice you will be supported in the workplace to develop the skills you need to make an effective contribution to our Service. You will be provided with a range of workplace activities and experiences, as directed by the manager, and will undertake a range of duties and learning opportunities including, but not limited to, those listed below, whilst also undertaking and completing a relevant Apprenticeship qualification.
• Learn to undertake System Support tasks, including troubleshooting, system maintenance, and user support.
• Learn to collaborate: Working within a dynamic team environment, fostering collaboration and teamwork skills
• Assist the team with activities related to system development and improvement of the service, identifying opportunities for improvement, and monitoring the implementation of new software.
• To assist the team with sourcing and allocation of IT equipment for teams within Adults, Housing & Communities.
• To contribute to the effective day to day operation of IT systems, assisting the team carry out system management functions, monitoring, reporting and recording any faults.
• To assist in producing accurate and timely reports including statistical information.
• To assist with scheduling upgrades and security backups of systems.
• To assist the team with activities to examining existing IT and business models and help identify new requirements.
• To participate in project tasks relating to system development and implementation, developing, and updating project plans and co-ordinating the necessary work.
• To assist the team with the co-ordination of new systems, ensuring new versions are tested and implemented effectively including data migration
• To participate in tasks related to the implementation of new systems implementation and data migration.
• To provide assistance and support to other staff and managers regarding the correct operation of IT systems.
• To play an active part in the Digital Transformation Unit, ensuring that good communication is maintained within the team and contributing to the work of the team as a whole.
• To communicate with stakeholders and any other interested parties in writing and by telephone.
• To carry out any general duties as reasonably required including maintaining records and to provide monitoring information as required.
• To actively support the work of the team regarding the development and use of current and emerging technology.
1. To participate actively in supporting the principles and practice of equality of opportunity as stated in the Council’s Equal Opportunities Policy.
2. To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate.
3. To, as a statutory duty, adhere to the Council’s Corporate Safeguarding Policy and associated policies and procedures and to report concerns regarding the safety and wellbeing of children or adults at risk. In order to support you in this, you are required to access safeguarding training at the level which is relevant to this post.
4. As a term of your employment you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organisation.
5. 5. Although you will be provided with a base, you will be required to work from various locations in accordance with the needs of the role.
• To be proactive, adaptable, and responsive to change
• To assist with the provision of a high-quality service – this may include developing homeworking skills for some roles.
• To support internal and external customer requests and ensure internal and external customer satisfaction.
• To communicate with a range of internal and/or external customers as required
• To assist other team members in the carrying out of their duties
• To work with others to carry out duties linked to the section in which the Apprentice is placed.
• To undertake and complete all training and development experiences as required.
• To participate in Corporate Scheme events

In this Corporate Apprentice (Level 3) role you will learn:

Financial administration on our SAP system
Recruitment practises by helping managers across the directorate recruit.
Minute taking
Ad-hoc project support tasks
Key tech skills such as Sharepoint and Excel
Shadowing key project meetings to gain experience and knowledge working in a project management environment
To support your development, you will also undertake a Welsh Government Apprenticeship Framework Qualification in Digital Skills for Business at Level 3 in the role and will receive on the job training and supervision to help you deliver an efficient and effective service in a positive and customer focussed manner. You will also be supported by a named mentor who will encourage you to develop a range of transferrable skills to support your career progression.

Many of our teams work online with a mix of home or hybrid (office) working. Where homeworking is required, you will be given the necessary equipment and training, however, you will need to arrange your own internet connectivity (support may be available to help with this).
The Business & Project Support Team provide a wide variety of support to teams across the Adults, Housing & Communities directorate ranging from financial assistance, to arranging and taking meetings, to ad-hoc project support.
• Gain experience of working in a Project Management environment including attending /shadowing meetings to gain project management experience and background
• Undertake a range of project support tasks as needed eg assisting with the production of documents, document updates, low level business analysis and production of charts or information for reports etc.
• Use of our financial monitoring software (SAP) to assist the team to raise invoices and Purchase Orders.
• Arranging project meetings or meetings for senior management.
• Creating a record of meeting discussions eg drafting Minutes of Meeting
• Use of key business support software such as Sharepoint, Microsoft Office Applications eg Excel, PowerBi, Teams etc
• Email inbox monitoring and responding to or forwarding on enquiries for action
• Providing general project administration support

2. To develop transferrable workplace skills e.g.
• To be proactive, adaptable, and responsive to change
• To assist with the provision of a high-quality service – this may include developing homeworking skills for some roles.
• To support internal and external customer requests and ensure internal and external customer satisfaction.
• To communicate with a range of internal and/or external customers as required
• To assist other team members in the carrying out of their duties
• To work with others to carry out duties linked to the section in which the Apprentice is placed.
• To undertake and complete all training and development experiences as required.
• To participate in Corporate Scheme events
1. To participate actively in supporting the principles and practice of equality of opportunity as stated in the Council’s Equal Opportunities Policy.
2. To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate.
3. To, as a statutory duty, adhere to the Council’s Corporate Safeguarding Policy and associated policies and procedures and to report concerns regarding the safety and wellbeing of children or adults at risk. In order to support you in this, you are required to access safeguarding training at the level which is relevant to this post.
4. As a term of your employment you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organisation.
5. Although you will be provided with a base, you will be required to work from various locations in accordance with the needs of the role.