Total 407 Customer Service job vacancies in Cardiff, CF14 4XW

Seeking FEMALE SUPPORT WORKERS who can provide creative, caring and compassionate support in Cardiff

Gender is considered to be a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010.

- Full-time or part-time hours (minimum 25 hours per week)

- £12.00 per hour. Sleep nights are paid at £50 per night

- It is essential that you hold a full UK or EU or Designated Country Driving Licence as the people you will be supporting ask that you are able to drive their mobility vehicles.

We are entering exciting times in Cardiff, on the cusp of welcoming two new ladies, into their own support living homes, within Dimensions. We are seeking FEMALE SUPPORT WORKERS who can provide creative, caring and compassionate support to two ladies with learning disabilties.

You will join Dimensions as these two wonderful ladies embark on the next stage of their lives. Join us to support them to unpack their boxes, choose their soft furnishings, put up pictures and make their home feel exactly that - their home!

Every day will be different, and rewarding, as you encourage and empower each lady to be actively engaged in every aspect of their daily lives - this will include accompanying to favoured activities, supporting with daily living skills, administering medication and supporting with personal care and mobility assistance.

At Dimensions, we believe it is who you are as a person - and the difference you can bring to lives of the people you will be supporting - that is more important than experience. Whether you are new to support work, or have supported people previously, we want to hear from you! We will give you all the training you need to be become an amazing support worker for the people you will be working with. You will find no other role more personally fulfilling, and professionally rewarding, than becoming a Support Worker with Dimensions.

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2023 - now 5 years in a row! On top of on-going, fully-funded training and mentoring, we offer all our colleagues generous benefits; job satisfaction and job security, genuine career prospects, and an inclusive, caring work environment that celebrates diversity, champions mental well-being, and encourages employee recognition.

For further information about the role, the shifts available, and the people we support, please contact our Internal Resourcing Consultant, Ronnie Lillywhite on Ronnie.lillywhite@dimensions-uk.org

Apply now or please share this vacancy with someone you think would make an amazing Support Worker!

The position will be filled as soon as the people we support have found their new support worker

- An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by Dimensions.

- We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce

- As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees

- We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.

- As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03003039150.

- We now have British Sign Language (BSL) translated videos for all of our recruitment.

Proud member of the Disability Confident employer scheme

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. We would consider part-time and job share applications.

This role provides an excellent opportunity for a highly motivated, results focused individual to shape and deliver exciting projects of work within a National Strategic Clinical Network (NSCN) to support health boards/trust to improve the delivery of key health services across Wales. Within the newNHS Wales Executive, newly configured National Strategic Clinical Networks are a key component of the National Clinical Framework (NCF) model. NSCN perform the central role of the knowledge-to-practice element in the Learning Health and Care System laid out in the National Clinical Framework. Their position within the Executive enables them to play a role in fulfilling the expectations set out in the Executives Mandate and Remit Letter. Strategic Clinical Networks are an essential national vehicle for joint working between key stakeholders including NHS Wales, Welsh Government and the third sector to improve the outcomes and experience for the population of Wales. Integral to this is the need for continuous improvement and transformational change across a range of our services and approaches and the role of the Strategic Clinical Network is to support this at national, regional and local levels. As a Network Support Manager, you will play a pivotal role in enhancing healthcare outcomes and transforming healthcare delivery. In this position, you will be responsible for providing leadership and direction within the clinical network support teams, ensuring the efficient operation and alignment of clinical networks with organisational goals and work plans.The role will monitor and report against identified key performance indicators, using a variety of data sources. They will lead in stakeholder engagement, and communication strategy, building effective relationships with clinical and managerial colleagues both internal and external to the NHS Wales. Your expertise will be crucial in driving collaborative efforts among healthcare professionals, facilitating data-driven decision-making, and implementing innovative solutions to address healthcare challenges.

Are you passionate about making a difference in the lives of young people and their families? We are seeking a dedicated Support Worker to join our innovative new Service, supporting 11-17-year-olds across Cardiff and the Vale of Glamorgan.

About the Role: You will be part of a dynamic team that takes a strength-based approach to help young people and their families overcome challenges and improve relationships. Working closely with families, you'll deliver flexible and responsive care packages that include respite, intervention, outreach, and family support to achieve positive outcomes.

The company has already established itself as a successful service in Cardiff, delivering intensive support and therapeutic interventions for the past three years. Due to its success and increased regional funding, the service is expanding to provide support across both Cardiff and the Vale of Glamorgan.

Key Responsibilities:

Provide structured, evidence-based interventions to young people and their families, helping them build resilience, develop problem-solving skills, and achieve sustainable positive change.

Deliver a rapid response to children and families in crisis, helping them to address and overcome difficulties that place them at risk.

Work collaboratively with a skilled team to support young people at home and in our centres, offering flexible services that include evenings and weekends as needed.

Engage with adolescents who present with challenging behaviour, utilising your experience to guide and support them toward positive development.

What We're Looking For:

• Experience working with adolescents, particularly those who exhibit challenging behaviour.
• Ability to work collaboratively with carers and as part of a wider professional team.
• Flexibility in your work schedule, including availability for some evenings and weekends.
• A valid driving license and full use of a car.
• We will need to request an Enhanced DBS for you.

If you're passionate about helping young people stay connected with their families and thrive in their home environment, we would love to hear from you. This is a fantastic opportunity to be part of a growing service making a real impact in the community.

Acorn by Synergie acts as an employment business for the supply of temporary workers.

Proud member of the Disability Confident employer scheme

About The Role
ASD Learning Support Assistant | Birchwood School | Cardiff | Part-Time | Permanent
Salary: £7,798.053 - £8, 927.10 (Term Time) | £9,277.68 - £10, 620.96 (Full Year Equivalent)
Transform Lives as a ASD Learning Support Assistant!
Join us as a dynamic Learning Support Assistant(LSA) and ignite student success with your passion and energy! As an ASD LSA, you will be providing high-quality learning through diverse teaching methods, supporting teachers in planning and assessing activities and organising off-site experiences.
Welcome to Birchwood, Cardiff’s specialist school where education meets compassion. We’re dedicated to nurturing children with complex needs related to ASD through a perfect blend of education, care, and therapeutic support. In our cosy classrooms, small class sizes, and a passionate team of educators and therapists, every child blossoms. At Birchwood, learning is not just engaging and motivating—it’s a joyful adventure!

Orbis Education & Care provides expert care and education for individuals with complex needs related to Autism and SEMH. Our child-centred approach focuses on personal strengths and interests, empowering children to lead active, fulfilling lives.

Join our team to become:


- SEN Superstars: Bring your experience to champion bespoke strategies.
- Resilience Rocks: Use your confidence and passion for learning to support pupils.
- Creative Collaborators: Assist teachers with lesson planning and assessments.
- Empathy Experts: Manage small groups with complex needs with patience and care.
- Relationship Gurus: Build strong, positive connections with pupils, teachers, and families.
- Positive Vibe Promoters: Foster a nurturing environment and encourage positive behaviour.
- Qualifying Champs: We value GCSEs and provide ‘Supporting teaching and learning’ qualifications
- Independent Innovators: Use creative teaching methods to help pupils achieve their goals.
- Avid Adventurers: Help organise and implement fun off-site activities.
- Care Champions: Aid students with morning routines, breaks, and personal care.

Please Note: This position involves working with children in a regulated capacity and requires an Enhanced DBS Check, including a Barred List Check.
Join our team to benefit from:

- Blue Light Card: Get exclusive discounts at various retailers.
- Career Growth: Enjoy clear career progression and valuable qualifications
- Referral Bonus: Earn up to £1,000 for successful referrals through our ‘Refer a Friend’ scheme.
- Health Plan: Comprehensive health coverage available after probation.

Embark on a rewarding career as a LSA at Orbis Education & Care!
Apply now by submitting your CV via the 'Apply' link below and join a team that celebrates diversity and supports your growth.
Don’t wait—apply today and be part of something great!
INDMIX

About The Role
SEMH Learning Support Assistant | Birchwood School | Cardiff | Full-Time | Permanent
Salary: £19,495.13 - £22,317.75 (Term Time) | £23,194.20 - £26,552.40 (Full Year Equivalent)

Transform Lives as a SEMH Learning Support Assistant!
Join us as a dynamic Learning Support Assistant(LSA) and ignite student success with your passion and energy! As a SEMH LSA, you will be providing high-quality learning through diverse teaching methods, supporting teachers in planning and assessing activities and organising off-site experiences.
Welcome to Birchwood, Cardiff’s specialist school where education meets compassion. We’re dedicated to nurturing children with complex needs related to SEMH through a perfect blend of education, care, and therapeutic support. In our cosy classrooms, small class sizes, and a passionate team of educators and therapists, every child blossoms. At Birchwood, learning is not just engaging and motivating—it’s a joyful adventure!

Orbis Education & Care provides expert care and education for individuals with complex needs related to Autism and SEMH. Our child-centred approach focuses on personal strengths and interests, empowering children to lead active, fulfilling lives.

Join our team to become:


- SEN Superstars: Bring your experience to champion bespoke strategies.
- Resilience Rocks: Use your confidence and passion for learning to support pupils.
- Creative Collaborators: Assist teachers with lesson planning and assessments.
- Empathy Experts: Manage small groups with complex needs with patience and care.
- Relationship Gurus: Build strong, positive connections with pupils, teachers, and families.
- Positive Vibe Promoters: Foster a nurturing environment and encourage positive behaviour.
- Qualifying Champs: We value GCSEs and provide ‘Supporting teaching and learning’ qualifications
- Independent Innovators: Use creative teaching methods to help pupils achieve their goals.
- Avid Adventurers: Help organise and implement fun off-site activities.
- Care Champions: Aid students with morning routines, breaks, and personal care.

Please Note: This position involves working with children in a regulated capacity and requires an Enhanced DBS Check, including a Barred List Check.
Join our team to benefit from:

- Blue Light Card: Get exclusive discounts at various retailers.
- Career Growth: Enjoy clear career progression and valuable qualifications
- Referral Bonus: Earn up to £1,000 for successful referrals through our ‘Refer a Friend’ scheme.
- Health Plan: Comprehensive health coverage available after probation.

Embark on a rewarding career as a LSA at Orbis Education & Care!
Apply now by submitting your CV via the 'Apply' link below and join a team that celebrates diversity and supports your growth.
Don’t wait—apply today and be part of something great!
INDMIX

About the Role

Base Location: Reading, Cardiff or Perth - this is a hybrid role working a minimum of two days a week from the office at one of the advertised locations.

Salary: £41,583 - £48,296 + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role?

As a Sales Support Team Manager you will be part of a management team responsible for co-ordinating, motivating, encouraging and empowering your team to contribute to Business Energys overall success. Your role will include:

- Coaching and mentoring your team, delivering regular team meetings and one to ones.

- Managing performance, SLA's, resource and time management.

- Building relationships with all stakeholders and ensure your team deliver industry leading customer service.

- Monitor work volumes, identify trends and apply available resource to appropriate business activities based on their level of priority.

What do I need?

To be considered for this role, we would love you to have:

- Previous experience within a Managerial role within a Sales or Customer Service environment.

- Strong analytical skills with a methodical approach, good organisational skills and focus on attention to detail ensuring.

- Interpersonal and communication skills, with experience of leading, inspiring and developing your team.

- Good organisation skills, high professional standards and accuracy.

- A good knowledge of Microsoft Office packages, Word and Excel are required.

About our Business

The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.

In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.

Whats in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Lynsey on 01738 340426.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Senior Care Assistant.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately
Proven ability to lead and supervise others
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours. Click apply now.

Overview of the job

This is a prisoner facing job in an establishment.

Summary

The job holder will be responsible for co-ordinating literacy classes for prisoners by building effective, appropriate and supportive relationships through managing them in a proactive manner and promoting the decency agenda. Contributes to sentence planning and reducing reoffending. Applies safer custody practices and complies with national and local security standards. Responsible for high level of security, productivity, good order and hygiene within workshops areas.

This is a non-operational job with no line management or supervisory responsibilities. This role is non-rotational.

Responsibilities, Activities and Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Promote the literacy scheme to prisoners, staff and management.
Plan and co-ordinate prisoner mentors to support and teach reading to prisoners.
Participate in the selection process of suitable prisoner mentors for the learning literacy classes ensuring they have suitable qualities.
Provide training to mentors and arrange follow up sessions if required.
Liaise with mentors on a weekly basis to check progress on learners.
Provide support for mentors and learners where required, encouraging them in their learning.
Arrange one-to-one meetings with mentors if required to challenge inappropriate behaviour and discuss any problems or concerns.
Arranging and chair mentor meetings.
Assess learner’s needs and match them up with suitable mentors.
Provides support and advice on career opportunities for area of work.
Supervise and maintain discipline of prisoners receiving training, education or work experience. Responsible for performance, motivation, discipline, appraisal and development of prisoners.
Open and complete Assessment Care in Custody and Teamwork (ACCT) forms, Violence Reduction Incident Reports (VRIR) and Security Information Reports (SIRs) when required and contribute to Incentive Earned Privileges (IEP) reports.
Log attendance and approve prisoner hours worked and wages.
Carry out fabric checks of classroom and maintain security of lock, bolts and bars used in the classroom.
Contribute to prisoner reports including parole, sentence planning and Individual Learning Plan (ILP).
Complete regime monitoring information and update prisoner training records.
Order materials and estimate usage in order to meet work learning targets.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Proud member of the Disability Confident employer scheme

Overview of the job

This is a non- operational job in an establishment.

Summary

The job holder will contribute to and lead the assessment of prisoners and prepare, implement, review and evaluate their sentence plans with them. The job holder will build effective, appropriate and supportive relationships with prisoners, with the aim of reducing re-offending

The job holder will have undergone selection and additional training to carry out this specialist delivery job as an offender Supervisor to prisoners.

This is a non-operational job without line management responsibilities.

Proud member of the Disability Confident employer scheme

HMPPS in Wales:

Preventing victims by changing lives
HMPPS in Wales works in an integrated way to keep communities in Wales safer and to give the people we work with the opportunity to change their lives. We commission and provide offender management services in the community and in custody to deliver the orders of the courts and support rehabilitation. Our aim is to deliver outstanding, seamless offender management services in Wales that protect the public, reduce reoffending, deliver value for money and support our partners.

The Welsh Language Scheme
Welsh Language skills for this post are desirable.

HMPPS yng Nghymru:

Atal pobl rhag dod yn ddioddefwyr trwy newid bywydau
Mae HMPPS yng Nghymru yn gweithio mewn ffordd integredig i gadw cymunedau yng Nghymru yn fwy diogel, a rhoi cyfle i’r pobol rydym yn gweithio â hwy i newid eu bywydau. Rydym yn comisiynu a darparu gwasanaethau rheoli troseddwyr yn y gymuned a’r carchar i weithredu gorchmynion y llysoedd a chefnogi adsefydlu. Ein nod yw darparu gwasanaethau rheoli troseddwyr ardderchog ac esmwyth yng Nghymru sy’n gwarchod y cyhoedd, lleihau aildroseddu, cynnig gwerth am arian a chefnogi ein partneriaid.

Y Cynllun Iaith Gymraeg
Mae sgiliau iaith Gymraeg yn ddymunol ar gyfer y swydd hon.

Overview of the job

The job holder will undertake the full range of work with people on probation before and after sentence. This will include assessment, sentence implementation, offender management and producing reports. The job holder will provide case management support to a full range of people on probation utilising service procedures and practice directions that underpin professional judgement.

Summary

To assess and manage the risk (including risk management plans and escalation) posed by people on probation to protect victims of crime and the general public by:

• Liaising, providing information and advice to criminal courts, criminal justice agencies and other partner agencies.
• Supervise and manage risk of those people on probation subject to community sentences, during and after custodial sentences.
• Work with other agencies and groups to prevent crime and meet the needs of victims and people on probation.

In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

If relevant to the role, some out of hours working may be required (i.e. Courts, Approved Premises, programmes, evening reporting etc.).

Proud member of the Disability Confident employer scheme

McGinley are currently looking for Machine Controllers to join us on weekend work in Wales and Western with the opportunity of mid-weeks for top performers.

We have secured competitive rates and will need a number of new Machine Controllers to join the team.

You must already hold PTS and MC.

This work will be Inside IR35.

Please give me a call on ­­­­­07825934946 if you, or anyone you know, would be interested in hearing more.

Please do not apply if you do not hold any of the above tickets as we will not be providing PTS training for this contract.

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

McGinley are currently looking for Points Operatives to join us on weekend work in Wales and Western with the opportunity of mid-weeks for top performers.

We have secured competitive rates and will need a number of new POs to join the team.

You must already hold PTS and PO.

This work will be Inside IR35.

Please give me a call on ­­­­­07825934946 if you, or anyone you know, would be interested in hearing more.

Please do not apply if you do not hold any of the above tickets as we will not be providing PTS training for this contract.

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

McGinley are currently looking for Level Crossing Attendants to join us on weekend work in Wales and Western with the opportunity of mid-weeks for top performers.

We have secured competitive rates and will need a number of new LXAs to join the team.

You must already hold PTS and LXA.

This work will be Inside IR35.

Please give me a call on ­­­­­07825934946 if you, or anyone you know, would be interested in hearing more.

Please do not apply if you do not hold any of the above tickets as we will not be providing PTS training for this contract.

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

McGinley are looking for Crane Controllers to join their team for weekend work in Wales and Western with the opportuntiy of mid-week work for the top performers.

We have secured competitive rates and will need a number of new Crane Controllers to join the team.

You must already hold PTS and CC.

This work will be Inside IR35.

Please give me a call on ­­­­­07825934946 if you, or anyone you know, would be interested in hearing more.

Please do not apply if you do not hold any of the above tickets as we will not be providing PTS training for this contract.

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme