Total 3 Customer Service job vacancies in Cambridge, CAM, BN2

Fixed term contract/ secondment opportunity for 6 years

We are looking for an experienced manager to help us deliver the study support service in the Regional Research Delivery Network (RRDN) in the East of England. This is a key leadership position delivering critical services across a defined portfolio of specialities and settings. These encompass pre-approval services such as Planning and Placement Service/national cost and attribution tools, as well as post-approval services including portfolio oversight and on-request services.

As a newly formed organisation you would be joining a highly effective team which is building on its successes as the Clinical Research Network. The RDN mission is to enable the health and care system to attract, optimise and deliver research across England. We do this as part of the NIHR’s overall mission to improve the health and wealth of the nation through research.

The post holder’s work base will be either Norwich or in and around the Cambridge Area subject to agreement on appointment.

We know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. We are committed to being a Hospital for All, therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce.

If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.

The role will report into the Study Support Service Senior Manager. Central to the role is the cultivation of a robust knowledge base within the assigned portfolio area, achieved through the establishment of communities of practice with relevant study and delivery teams. The role will also work in collaboration with Regional Specialty and Setting leads.

The key responsibilities of this role will be the delivery of Study Support Services across a defined portfolio of specialities and settings in accordance with nationally defined standards and processes. This will include:
• Pre-Approval Services: planning and placement of research studies, national cost attribution services.
• Post-Approval Services: portfolio delivery oversight
• Leading and participating in national and regional programmes and projects to support research delivery.

You will act as a liaison between a broad range of stakeholders to ensure effective collaboration, communication and alignment of objectives. Working with research delivery sites, you will support their delivery needs, review and evaluate plans to assure appropriate use of RDN funding.

As a main point of contact for Study Sponsors and Research Delivery Organisations, you will provide a consistent and coordinated experience in Study Support Service delivery and proactively support in identifying opportunities for capacity and capability development.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.


This advert closes on Sunday 8 Dec 2024

Are you enthusiastic about making a difference in education? Morgan Hunt is collaborating with esteemed colleges in Cambridge to find a dedicated Learning Support practitioner. Our team is eager to connect with you to ensure all your needs are met. If the below interests you, please don't hesitate to apply!

Learning Support practitioner responsibilities:

• Adapt teaching style with regards to students' individual needs.
• Prepare learning materials for lesson plans.
• Support students on a 1:1 basis or in small groups.
• Work alongside the classroom teacher to ensure a smooth-running learning environment.
• Work with relevant professionals such as speech and language therapists
• Liaise with parents, carers, and guardians to ensure the best care of pupils.
• Build strong and professional relationships with both students and colleagues.

Learning Support practitioner qualifications/experience

• Experience in supporting students with additional needs including ADHD, Autism, and challenging behaviour (preferred but not essential)
• Familiarity in supporting young people on the autism spectrum (preferred but not essential)
• Knowledge of special education practices and strategies (preferred but not essential)
• Have substantial experience either the Further Education and Training sector or the Secondary Education sector (preferred but not essential)
• Have previous experience working as a Teaching Assistant and satisfactory references (preferred but not essential)
• Hold GCSEs in both Maths and English, at grade A-C or equivalent
• A valid DBS registered with the online update service or be willing to apply for a new one
• Proven experience of maintaining quality rapport with students, staff and parents/carers.

• Proficiency in British Sign Language (BSL) at Level 2 or above is essential.
• Knowledge of strategies and techniques for supporting students with hearing impairments or communication difficulties, including visual aids, communication devices, and sensory resources.
• Strong communication and interpersonal skills, with the ability to build positive relationships with students, colleagues, parents/carers, and external professionals.
• Patience, empathy, and resilience when working with students with complex communication needs.

A Learning Support practitioner working for Morgan Hunt will receive.

• Ongoing support and training opportunities
• Opportunity to apply for permanent positions within the College if they become available
• Any other benefits offered by the College

If are you passionate being a Learning Support practitioner about delivering exceptional within the Further Education and Training sector? Do you thrive in dynamic educational environments, and are you ready for a new challenge? If you meet the criteria below and are based in or around Newcastle, we want to hear from you!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Job Opportunity: Receptionist - Immediate Start

Brook Street is delighted to partner with our esteemed client based in Cambridge, who is seeking an experienced Receptionist to join their dedicated team.

Location: Cambridge
Hours/Pay: Shift-based, including weekends | £11.44 per hour
Start Date: Immediate

About the Role:
This pivotal position supports smooth patient flow through the hospital, ensuring high-quality administrative and customer service. If you're passionate about organisation, efficiency, and delivering excellent patient care, this role is perfect for you!

Key Responsibilities:

• Coordinate patient activity and provide support for patients and visitors.
• Professionally meet and greet patients, ensuring information is accurately recorded in the Lorenzo system.
• Assist with patient flow, including booking hospital transport when necessary.
• Relay vital information to the Senior Patient Flow Facilitator to avoid discharge delays.

What We're Looking For:

• Proficiency in IT systems (e.g., Tomcat, Lorenzo, Word, Excel).
• Exceptional customer care and verbal communication skills.
• Strong written communication to convey sensitive information effectively.
• Join a team that makes a difference every day!

Contact Alison at Brook Street Peterborough for more information: 01733 968453
Or APPLY NOW to start your journey today!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.