Total 133 Customer Service job vacancies in CM1 1LG

East of England Ambulance Service has a vacancy for a Vehicle Technician at our Chelmsford workshop.

Working for Workshop Services at East of England Ambulance Services NHS Trust (EEAST) you will also be eligible for the following benefits:
• Generous NHS Pension Scheme – with opportunity to transfer other pensions into the NHS Pension scheme within first 12 months.
• 37.5 hour working week with overtime payable at an enhanced rate for any pre-approved hours above this.
• Minimum 27 days annual leave (increasing to 29 days after 5 years’ service and 33 days after 10 years’ service) + 8 days bank holiday equivalent.
• Annual personal development review and plan to support your career aspirations.
• Paid sick leave (based upon length of service).
• Staff uniform including relevant PPE for task.
• Training and development opportunities with opportunities for career progression in Workshops or perhaps other career areas within EEAST.
• Free on-site parking.
• Access to generous discount schemes across wide range of services, eating out, shopping, holidays etc via NHS Discounts and Blue Light Card.
• 24hr Employee Assistance Program: Occupational Health services including mental health and wellbeing, legal and financial services

The role is to ensure that all motor vehicle repairs, pre-planned maintenance repairs and vehicle servicing, are completed within an accurate time scale and in a cost-efficient manner on vehicles where appropriate training has been provided.

To provide a safe, effective, and efficient maintenance and repair service within MOT standards for all vehicles and maintained by East of England Ambulance Service.

Responsible for diagnosing faults in vehicles and decide on the extent of the work required, making informed decisions as to the repair or replacement of faulty units.
Suitable candidates will have C1 category licence or be willing to work towards this within 6 months of starting which will be fully funded by the Trust, subject to the individual remaining with the organisation for a period of two years.

Please note we participate in the provision of a 24-hour breakdown service necessitating call out from home on a rota basis occasionally both at night/ weekends with appropriate time off the following day in line with the Working Time Directive.

The Fleet Department is responsible for the design, testing and evaluation of operational vehicles, their procurement and issue to A&E Operations, the in-life compliance, service planning and up-time management (operational life) of the vehicle, and the final decommissioning and disposal at the end of their life. It is also responsible for all ordering of lease vehicles to support functions, including business lease cars.

The post holder will take full responsibility for taking the initiative, and to make decisions on maintenance and repair of various types of vehicles. Full training with be provided with an expectation to complete in line with Trust compliance standard.
• Responsible for the servicing, repair and preventative maintenance of all vehicles maintained by East of England Ambulance Service, training and equipment will be provided.
• Will be required to work in rotation with other Mechanics: (during normal working hours or as an operational requirement).
• Travel to ambulance stations in EEAST and undertake minor mechanical, electrical and body work repairs and undertake preventative maintenance on all vehicles on such stations.
• Undertake major/ minor mechanical and electrical repairs at workshops sites across the Trust area.
• Participate in a rota for 24hr service and repair callouts.
• Carry out MOT inspections/ repairs as required for MOT tests to EEAST and customer vehicles.
• To carry out mechanical/ welding repairs as and when required.
• Responsible for the safe working practices undertaken when dealing with motor vehicle air-conditioning systems.
• Responsible for full utilisation of the computerised diagnostic equipment available to specific vehicle applications, to assist in the diagnosing of vehicle faults and fault-finding process, training of which will be provided and firmly supported.
• To carry out repair and maintenance to special applications on vehicles operated by the Trust.
• Servicing of cots/ stretchers and carry chairs.
• Complete all necessary documentation, including job cards, service sheets and parts sheets and ensure all are submitted in a timely manner.
• To arrange vehicle servicing & MOT tests with various Ambulance stations and external customers.
• Maintains security of stock and equipment used.
• Keep workshops and equipment clean and tidy, reporting any defective equipment.
• Account for all stores and equipment used by means of booking out of parts onto job cards.
• Adhere to and deliver EEAST policies and procedures.
• Responsible for ensuring that service centre equipment, portable equipment and hand tools are fully checked and maintained in line with Trust policy to meet Health & Safety requirements.
• Responsible for the maintain compliance with all statutory requirements relating to the disposal of waste produced as a result of the activities of the vehicle, this includes waste oil, oil filters, brake fluid, batteries, waste paint products etc.
• Travel to breakdowns working outside in varying weather conditions anytime within a 24-hour period when on call.
• Includes direct exposure to dirt, dust, grease, smell, noise, chemicals and solvents, exhaust fumes, hot engines, manual lifting of weight up 25kg is required, risk of being in the vicinity of body fluids, foul linen sometimes found in the ambulance saloon.
• All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with the Trust’s use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses to improve services.
• Post holders must also attend training identified by their manager or stated by the Trust to be mandatory.
• All staff are responsible for undertaking scene specific or activity specific risk assessments for non-EEAS premises and reporting identified problems to their line manager for consideration and resolution.
• Continuous learning is an expectation of the role and the achievement of NVQ higher level qualifications to support and enhance mechanical knowledge.
• Systematic and methodical approach to vehicle mechanics.
• Required to provide guidance, support and direction to team members/ colleagues/ new employees as required.
• Become subject matter experts with the ability to disseminate to other staff members.


This advert closes on Wednesday 7 Aug 2024

East of England Ambulance Service has a vacancy for a Vehicle Technician at our Chelmsford workshop.

Working for Workshop Services at East of England Ambulance Services NHS Trust (EEAST) you will also be eligible for the following benefits:
• Generous NHS Pension Scheme – with opportunity to transfer other pensions into the NHS Pension scheme within first 12 months.
• 37.5 hour working week with overtime payable at an enhanced rate for any pre-approved hours above this.
• Minimum 27 days annual leave (increasing to 29 days after 5 years’ service and 33 days after 10 years’ service) + 8 days bank holiday equivalent.
• Annual personal development review and plan to support your career aspirations.
• Paid sick leave (based upon length of service).
• Staff uniform including relevant PPE for task.
• Training and development opportunities with opportunities for career progression in Workshops or perhaps other career areas within EEAST.
• Free on-site parking.
• Access to generous discount schemes across wide range of services, eating out, shopping, holidays etc via NHS Discounts and Blue Light Card.
• 24hr Employee Assistance Program: Occupational Health services including mental health and wellbeing, legal and financial services

The role is to ensure that all motor vehicle repairs, pre-planned maintenance repairs and vehicle servicing, are completed within an accurate time scale and in a cost-efficient manner on vehicles where appropriate training has been provided.

To provide a safe, effective, and efficient maintenance and repair service within MOT standards for all vehicles and maintained by East of England Ambulance Service.

Responsible for diagnosing faults in vehicles and decide on the extent of the work required, making informed decisions as to the repair or replacement of faulty units.
Suitable candidates will have C1 category licence or be willing to work towards this within 6 months of starting which will be fully funded by the Trust, subject to the individual remaining with the organisation for a period of two years.

Please note we participate in the provision of a 24-hour breakdown service necessitating call out from home on a rota basis occasionally both at night/ weekends with appropriate time off the following day in line with the Working Time Directive.

The Fleet Department is responsible for the design, testing and evaluation of operational vehicles, their procurement and issue to A&E Operations, the in-life compliance, service planning and up-time management (operational life) of the vehicle, and the final decommissioning and disposal at the end of their life. It is also responsible for all ordering of lease vehicles to support functions, including business lease cars.

The post holder will take full responsibility for taking the initiative, and to make decisions on maintenance and repair of various types of vehicles. Full training with be provided with an expectation to complete in line with Trust compliance standard.
• Responsible for the servicing, repair and preventative maintenance of all vehicles maintained by East of England Ambulance Service, training and equipment will be provided.
• Will be required to work in rotation with other Mechanics: (during normal working hours or as an operational requirement).
• Travel to ambulance stations in EEAST and undertake minor mechanical, electrical and body work repairs and undertake preventative maintenance on all vehicles on such stations.
• Undertake major/ minor mechanical and electrical repairs at workshops sites across the Trust area.
• Participate in a rota for 24hr service and repair callouts.
• Carry out MOT inspections/ repairs as required for MOT tests to EEAST and customer vehicles.
• To carry out mechanical/ welding repairs as and when required.
• Responsible for the safe working practices undertaken when dealing with motor vehicle air-conditioning systems.
• Responsible for full utilisation of the computerised diagnostic equipment available to specific vehicle applications, to assist in the diagnosing of vehicle faults and fault-finding process, training of which will be provided and firmly supported.
• To carry out repair and maintenance to special applications on vehicles operated by the Trust.
• Servicing of cots/ stretchers and carry chairs.
• Complete all necessary documentation, including job cards, service sheets and parts sheets and ensure all are submitted in a timely manner.
• To arrange vehicle servicing & MOT tests with various Ambulance stations and external customers.
• Maintains security of stock and equipment used.
• Keep workshops and equipment clean and tidy, reporting any defective equipment.
• Account for all stores and equipment used by means of booking out of parts onto job cards.
• Adhere to and deliver EEAST policies and procedures.
• Responsible for ensuring that service centre equipment, portable equipment and hand tools are fully checked and maintained in line with Trust policy to meet Health & Safety requirements.
• Responsible for the maintain compliance with all statutory requirements relating to the disposal of waste produced as a result of the activities of the vehicle, this includes waste oil, oil filters, brake fluid, batteries, waste paint products etc.
• Travel to breakdowns working outside in varying weather conditions anytime within a 24-hour period when on call.
• Includes direct exposure to dirt, dust, grease, smell, noise, chemicals and solvents, exhaust fumes, hot engines, manual lifting of weight up 25kg is required, risk of being in the vicinity of body fluids, foul linen sometimes found in the ambulance saloon.
• All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with the Trust’s use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses to improve services.
• Post holders must also attend training identified by their manager or stated by the Trust to be mandatory.
• All staff are responsible for undertaking scene specific or activity specific risk assessments for non-EEAS premises and reporting identified problems to their line manager for consideration and resolution.
• Continuous learning is an expectation of the role and the achievement of NVQ higher level qualifications to support and enhance mechanical knowledge.
• Systematic and methodical approach to vehicle mechanics.
• Required to provide guidance, support and direction to team members/ colleagues/ new employees as required.
• Become subject matter experts with the ability to disseminate to other staff members.


This advert closes on Wednesday 7 Aug 2024

Looking for your next role? Why not take a look at our exciting Scheduling Coordinator role joining our Intraday team?

Come join our fantastic and dynamic new centralised scheduling team within the Planning and Resourcing Department, where your skills and contributions will be valued and make a meaningful impact!

The post holder will be responsible for the daily running of the scheduling function and supporting staff with resource planning as well as supporting with the workforce planning process.

Required to work ONSITE at either Chelmsford or Bedford. This role is predominantly OFFICE based.

Please note that the Scheduling department’s hours of operation is between 0600am and 2200pm, 365 days a year, therefore successful post holders appointed will berequired to undertake evening and weekend working on a shift rota or set days basis. This includes bank holidays and weekends.

Unsocial hours payment will be made in line with Agenda for Change, section 2 – use this link for more information on unsocial hours payments:Unsocial hours payments | NHS Employers



The post holder will be responsible for the smooth day to day running of the Scheduling function, ensuring the most cost effective and efficient use of resource supply to meet demand. Use and maintain the workforce management system to enable the department to meet its goals and objectives. Provide data entry, telephone and email support, guidance, assistance and support to managers and staff in matters relating to resource planning.

The post holder will ensure the service has the right staff, both internal and external, with the right skills in the right place to meet patient demand and deliver Key Performance Indicators (KPIs) at all times. They will need to support the workforce planning process effectively. Deal promptly, efficiently, and professionally with calls and emails from staff dealing with queries, absence, annual leave, relief shifts etc and deal with these proactively to meet KPIs and provide a good service. Respond to ad hoc enquiries from all levels of staff.



The Trust delivers services across Cambridgeshire, Bedfordshire, Hertfordshire, Essex, Norfolk and Suffolk. It is developing a new centralised approach to Planning and Resourcing based on industry best practice.

Our vision is underpinned by four goals:
• Be an exceptional place to work, volunteer and learn
• Provide outstanding quality of care and performance
• Be excellent collaborators and innovators as system partners
• Be an environmentally and financially sustainable organisation

We will aim to make the Trust a place where all who work and access our services are free from all forms of discrimination and where the diversity of our staff patients, visitors and service-users is recognised as a key driver of our success and is openly valued and celebrated.



Support the delivery of high-quality patient care according to Trust standards, policies, and procedures through being responsible for matching resource capacity to forecasted demand to improve clinical care and patient outcomes.

Provide assistance with planning rotas to include new starters, leavers and students to ensure rotas are planned accurately and efficiently.

Plan rotas to meet forecast demand, and adjust making shift amendments, for cancellations, shift swaps, sickness cover and team changes.

Plan and publish rotas according to process, ensuring adherence to demand profiling and system status planning. Contribute to the design of new rotas and oversee implementation. Use and maintain the workforce management system to plan relief shifts and review resources in line with forecasts, making changes as needed.

Input and update workforce management data accurately. Ensure compliance with Data Protection and Freedom of Information and Working Time Directive legislation.

Be responsible for allocation of leave, training, and record abstractions for operational staff accurately and support with the allocation of relief shifts as required. Collate and maintain accurate records as required. Update the workforce management system to staff requests including maternity/paternity leave, coaching and training, stations meetings, team changes, new rota patterns and leave allocation.

Plan relief and overtime cover whilst maintaining optimum skill mix and competence levels wherever possible.

Communications and Stakeholder Engagement

Deal promptly, efficiently and professionally with calls and emails from staff dealing with queries, absence, annual leave, relief shifts etc and deal with these proactively to meet KPI's and provide a good service. Respond to ad hoc enquiries from all levels of staff.

Liaise with other departmental managers to make the most effective use of resources. As part of the Scheduling Team ensure effective communication across all mediums with internal and external stakeholders alike.

Liaise with external suppliers, private providers, agencies and other stakeholders to plan and allocate relief and bank staff cost effectively and efficiently, using persuasion and negotiation where required.

Work with the Private Ambulance Services (PAS)and ensure rotas are planned to reflect forecasted demand.

Strategic Leadership and Service Development

Work closely with the ESR Team to support the development of the ESR system to develop high quality and efficient workforce information and payroll systems, maintaining accurate workforce systems and scheduling systems.

Analytical, Judgemental, and Decision Making

Use the workforce management software to deliver complex plans for operational delivery in a timely and accurate manner matching resource plans to forecasted demand profiles.

Receive requests for staff abstractions from rotas. Authorise/decline requests for staff abstractions from rotas according to protocols and where necessary liaise with line managers/HR to progress requests, ensuring fairness, equity, and consistency.

Communicate abstractions to staff and managers, both verbally and in written report form, where necessary.

Produce reports and other statistical data as required using a variety of information systems and formats.

Resource Management

Provide effective cover within the Scheduling Team, ensuring that the Department is adequately staffed and deputise for the Resource Planning Manager when required.

Liaise with the Managers and the Trust’s payroll provider on issues pertaining to timesheets, including sickness, annual leave and overtime.

Monitor abstractions, overtime spend and other designated KPI's and provide reports as required.

Work closely with the Private Provider Contract Manager to manage the planning of PAS resources and payments. Monitor and check Private Provider invoices against data held in the workforce management system and ensure any discrepancies are dealt with.

Working Conditions and Additional Information

Maintain a good working knowledge of Data Protection, Freedom of Information, Working Time Directive and other relevant legislation.

Resolve any software interface issues through error checking and contribute to the review of policies/protocols/processes, providing recommendations to improve performance where possible.

Contribute to continuous professional development of the Scheduling function, providing support to less experienced members of the team.

Participate in performance reviews in line with the Trust’s Knowledge and Skills Framework, personal training and continuous development, including one-to-one meetings with the Resource Planning Manager.

Ensure service users within areas of responsibility are provided with a quality service and that best practices are adopted within the department.

Adhere to robust systems of governance (clinical, financial, staff, information).

Contribute to the review of policies/processes/protocols, providing recommendations to improve performance wherever possible. Other duties as required by the Resource Planning Manager to ensure the smooth running of the Scheduling Department.


This advert closes on Monday 5 Aug 2024

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

This position is open to Newly Qualified Social Workers (NQSWs) and experienced Social Workers. The starting salary for a NQSW is £33,885 per annum and this will rise to £36,101 per annum on successful completion of the ASYE programme.

With us, you can achieve more - for yourself as well as the vulnerable adults you work to support. We're always looking for new ways to deliver even better services, Social Workers play an integral role in our preventative approach to Social Care. We encourage our multi-disciplinary teams to share their ideas and experience. We work together to get things done. Bring your positive, proactive attitude, and we'll empower you to make the most of your experience within Essex County Council (ECC) Adult Social Care services.

The Team

We currently have an exciting opportunity for a Social Worker to join our Countywide Enhanced Support In Reach Team.

The team comprises Social Workers, an Occupational Therapist and Behaviour Advisors. We work alongside people with a complexity of needs related to their Learning Disability/Autism, Mental or Physical Health or a combination of all the above. The role works closely with health partners in inpatient settings, to identify opportunities for people to leave hospital. In addition to this, we work together to support people in the community to sustain their placement in residential or supported living. The role requires close partnership working with a range of partners, including health and the Court of Protection.

We are looking for a social worker who would like the opportunity to work in a team where the focus is on relationship-based work and building independence through a positive approach to risk and the strengths-based model; supporting people through case management and developing discharge pathways out of hospital. We are taking a systemic approach to underpin our work and provide regular opportunities to reflect on practice, providing an environment where professional curiosity and creative solutions are encouraged.

What our team say about their experience since joining Essex:

Andy, Social Worker - "I feel genuinely supported in the team and happy to support others with my own knowledge and experience. I think Essex offer an excellent and wide variety of training, both online and in person to support my continuous professional development."

Alice, Occupational Therapist - "I love the professional curiosity and the cohesiveness of the team that allows me as an Occupational Therapist to work collaboratively in an environment, where each individual profession is valued for their contribution."

This role sits within our Countywide team and can be based any of our Essex quadrants for administrative purposes, with hot desking opportunities across the whole of Essex, including health buildings. Countywide travel is required as part of this role. Flexible working patterns including condensed working over 4 days can be considered.

About Us

At Essex County Council Adult Services our mission is clear. We want to make the best and most sustainable use of all resources available to the adult, their families, and carers. To ensure they have access to information and tools to enable them to live healthily and independently for as long as possible, and to exercise choice and control over their lives. And to ensure the safety, dignity, and quality of life for all the adults we work with. To make sure we achieve our goals, we've transformed our service to be far more proactive. Moving from focusing on long-term care and support, our new model is centred on four key principles - prevention, early intervention, enablement, and safeguarding. We're very proud of our service and the work we're doing with all our partners to build community capacity and resilience.

About You

To apply you should be a qualified social worker with a current Social Work England registration. You'll bring at least 1 year's post qualifying social work experience, evidence of continuing professional development, and capability of practice in accordance with current professional standards.

There is a need for attention to detail and positive knowledge of not only the Care Act and Mental Health Act, but also the Mental Capacity Act and Deprivation of Liberty and Court of Protection procedures. The postholder would be confident in person-centred and positive risk-taking approach.

You'll also bring:

• Evidence of continuing professional development and capability of practice in accordance with current professional standards.
• An in-depth understanding of the financial implications of commissioned care packages.
• The ability to make clear decisions, to highlight and limit potential risks associated with intervention.

This role involves travelling around Essex. A driving licence and car - or the ability to meet the mobility requirements of the role through other means - is essential.

What We Offer In Return

We'll support you to be your best…

• Training and development to empower you from our award-winning Essex Social Care Academy.
• With us you can make your career work for you with flexible working options
• With us you can get the support you need with employee wellbeing and counselling
• Lease Car scheme
• Up to £8000 for relocation *
• With us you can have peace of mind with life assurance of three times annual salary
• Payment of professional fees for approved professions
• Local Government Pension Scheme. View Key Facts and FAQ's about the LGPS.
• Volunteering leave
• 27 days annual leave plus bank holidays, rising with service

Whatever you want to achieve in your social care career, you can do it here.

*T&Cs Apply.

Apply now.

For more information visit our Adult Social Care Brochure or contact Abbie.Mollison@essex.gov.uk

Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found on https://www.workingforessex.com/working-here/pay-reward/

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment .

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

We seek the best talent from the widest pool of people as diversity is key to our success.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join the Essex Talent Community .

Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours

Register your interest here to be notified for upcoming Occupational Therapist opportunities within Essex County Council's Adult Social Care services. We welcome expressions of interest from experienced and Newly Qualified Occupational Therapists.

Why Join Us?

What sets our Occupational Therapists apart is the sheer diversity of the work. Join us and you could find yourself making an impact in housing, community sector coalition, commissioning, provider quality, organisational safeguards, mental health or learning disabilities, to name a few.

You will join a knowledgeable and supportive team, who are proud of creating an inclusive environment where we build each other up. And, with access to a range of training and development opportunities to empower you through our award-winning Essex Social Care Academy along with flexible working options, you can make your career work for you.

Whatever you want to achieve in your social care career, you can do it here.

To read more about us please visit: Adult Social Care Brochure

Here's what our OT's have to say:

"Some jobs can become a little monotonous over time, but I have never felt that as a Social Care OT! The job has always been very interesting with a respectful team and opportunities to progress. The pace of work changes as well as the types of assessment. I have been here over 5 years and have no plans to move on. I find ECC social care a progressive organisation which moves with new ethos and technology."

"I love the diversity of the role - every case is different, from the adults we work with, to the environments and the unique challenges that adults are experiencing. I enjoy problem solving and working together with the adults, families and different professionals, promoting a holistic approach for the best possible outcomes for our adults. The Occupational Therapists in the South OT hub are supportive and encouraging, and there are frequent opportunities for CPD in lots of different areas, from manual handling and equipment to mental capacity assessments. I am constantly learning and developing my knowledge and skills as an Occupational Therapist - I really enjoy my job!"

What We Offer

We'll support you to be your best…

• Training and development to empower you from our award-winning Essex Social Care Academy.
• With us you can make your career work for you with flexible working options
• With us you can get the support you need with employee wellbeing and counselling
• Lease Car scheme
• Free onsite office parking
• Up to £8000 for relocation*
• With us you can have peace of mind with life assurance of three times annual salary
• Payment of professional fees for approved professions
• Local Government Pension Scheme. View Key Facts and FAQ's about the LGPS.
• Volunteering leave
• 27 days annual leave (plus bank holidays), rising with service
• Employee Assistance Programme (EAP) - access to free and confidential information, support, and guidance from a team of highly qualified professionals.
• Employee Networks - communities to support you, connect you and help influence change at ECC

About You

To apply, you'll need a degree or diploma in Occupational Therapy, or equivalent qualification, with current Health and Care Professions Council (HCPC) registration.

You'll bring experience of Occupational Therapy, modelling good practice and providing advice and guidance in complex situations. As, as a subject matter expert in relevant professional practice, you should have a comprehensive understanding of current legislation, regulations, and guidance. With experience of chairing meetings involving clients, family members, carers, and other multi-agency professionals, we're looking for your ability to develop strong relationships with partner agencies and the local community to provide a supportive framework for vulnerable adults.

You'll also bring:

• Evidence of continuing professional development and capability of practice in accordance with current professional standards.
• An in-depth understanding of the financial implications of commissioned care packages.
• The ability to make clear decisions, to highlight and limit potential risks associated with intervention.

This role involves travelling around Essex. A driving licence and car - or the ability to meet the mobility requirements of the role through other means - is essential.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

*T&Cs Apply.

To read more about us please visit: Adult Social Care Brochure

Apply now.

For more information contact Abbie.Mollison@essex.gov.uk

Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found on https://www.workingforessex.com/working-here/pay-reward/

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment .

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

We seek the best talent from the widest pool of people as diversity is key to our success.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join Essex Talent Community.

Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours

What skills and experience we're looking for

Hylands School is looking to appoint an exceptional professional who will join a successful enthusiastic team.The role requires an individual who is self-motivated, organised, pays meticulous attention to detail, has energy, enthusiasm, able to keep calm while working under pressure, the ability to prioritise and a flexible working approach.The post holder will act as a vital part of our fantastic admin team and be the director of first impressions of Hylands school providing a warm and welcome reception. Responsible for all the administration of efficient and courteous communication with external stakeholders such as parents, governors and the local community. They will ensure that the school reception represents the school's vision and values at all times.

What the school offers its staff

The school is committed to safeguarding and promoting the welfare of young people and their achievements both inside and outside school. The post requires enhanced DBS clearance, medical checks and satisfactory references.

The school is committed to equality of opportunity. We welcome applications from all suitable candidates, regardless of any protected characteristic for example race, gender, sexual orientation, disability or age. All applications are treated on merit. This includes applications from individuals wishing to work full time, part-time or on a flexible basis.

Commitment to safeguarding

Safeguarding TKAT is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. Offers of employment will be subject to the full Safer Recruitment process, including an enhanced disclosure and barring service check. Our Commitment - Equal, Inclusive, Diverse TKAT is committed to inclusion, diversity and equality of opportunity by encouraging and welcoming differences, listening to individual experiences, aspirations and accomplishments and learning how to grow better together. We welcome applications from all suitable candidates, regardless of any protected characteristic; this includes applicants wishing to work flexibly.

Service Advisor
Basic Salary - £32,000 + Bonus
Location - Chelmsford


Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?

Responsibilities of a Service Advisor
Arranging Service Department bookings.
Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
Up selling works to be completed and special offers/Service Plans

Skills and Qualifications of a Service Advisor
Must have previous experience as a Service Advisor
Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
Previous experience Up selling
Full manual UK Driving Licence

Please contact Kelsey @ Auto Skills and quote job number: 47363

The post is hosted by Essex Partnership University NHS Foundation Trust (EPUT), with clinical supervision and management provided from Community Mental Health service leads, and some management within Primary Care. The Mental Health Practitioner Primary Care Practitioner (MHPCP) will be aligned to a Primary Care Networks in Mid Essex. The MHPCP as a band 7 works alongside primary care colleagues to provide specialist mental health expertise and support for patients in Primary Care Networks.

The role will help improve the assessment, treatment, care and support available for people with mental health and will be expected to focus on building a wider understanding of mental health in primary care, the networks and relationships that will be needed, through their work with patients from across the GP practices within their Primary Care Network. In addition to working directly with patients identified by GPs and other primary care staff; will include support with the management of long term conditions where anxiety and depression can often be misunderstood as an exacerbation of symptoms; and support to colleagues through shared learning and consultancy regarding effective management of challenging cases.

The role requires you to work with service users and carers, close to their home, to deliver highly accessible and responsive interventions via flexible referral routes. The key principles of the team are to offer interventions within primary care to promote a truly integrated, holistic approach to care.

As a post holder the MHPCP will have a clear focus on prevention, early detection and intervention and will be passionate about promoting self-management, through empowerment and partnership working with service users, embracing the person centred approach to recovery. The interventions offered will be outcome focused and time limited, with the overall aim of recovery and self-management being obtained through meaningful engagement.

Using sound clinical judgment in the delivery of evidence based treatments; the practitioner will promote better management of chronic mental health conditions as well as the management of common mental health disorders.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Create a single path within the sphere of their responsibility and work closely with other Community Mental Health teams to provide a seamless service in order to aid the Patient’s recovery and Well-being plans in the community.

Work in conjunction with the GP, Primary Care team and Consultant Psychiatrists to ensure that patients are supported in the most appropriate clinical practice environment from a Multi-disciplinary perspective.

Ensure safe Clinical Practice takes place, maintaining Care Quality Commission standards at all times and in line with the NHS Constitution.

Triage patients and facilitate them receiving the most appropriate support for their needs ensuring people are not passed around the system and that they are sign posted to the most appropriate service.

Manage and deliver effective and safe services which support the key elements of Clinical/Practice governance.

The post holder will focus on leading the teams to introduce ways of continuously improving the quality of their services and safeguarding and high standards of care by creating an environment in which excellence will flourish.


This advert closes on Wednesday 24 Jul 2024

Senior Practitioner - Family Support and Protection, Mid Essex

Permanent, Full Time

From £45,217 to £54,395 per annum

Location: Chelmsford

Working Style: Anywhere worker

Closing Date: 22nd July 2024

Essex County Council understand how important flexibility and wellbeing is for our colleagues working across children's Social Care and that we need to think differently. We have therefore developed a nine-day working fortnight for full time frontline Social Workers within Children's services. If you would like more information on this, please follow this link .

Here in Essex, we continue to raise the bar about practice and our investment in our workforce is second to none. It's an exciting time to join us. Not only have we been named Outstanding by Ofsted, we are delighted and at the same time humbled to have been crowned Social Work Employer of the Year for the second time in the last three years!

Family Support & Protection (FS&P)

Family Support and Protection work with families that have long-term complex issues. We're talking about where there's a need for more than three months' intervention, and where children are subject to child protection or child-in-need plans, or where children can no longer live at home and care proceedings need to be initiated.

The Opportunity

Children and Families is recognised as a service in which social work can develop and prosper, with a culture of collaboration, integrity and compassion; promoting development and wellbeing of children, young people and their families; protecting them from neglect and abuse. Working together with partners delivering a range of early help, family support and effective social work interventions which build resilience, remove barriers and enable children and young people to look forward to a brighter future.

The Senior Practitioner manages a complex caseload and provides expert supervision and coaching for colleagues, to achieve positive change for children, young people and families. The role deputises for the Team Manager, leading the team and management of duty services.

The role requires an experienced social work practitioner, able to manage higher levels of risk, mentor and advise staff, manage performance and deliver improvements. Building strong working relationships with key partners and stakeholders is essential.

Accountabilities

• Responsible for providing a source of expert advice and professional supervision for social workers and contributing to the development of practice standards.
• Accountable for assessment of complex social care needs and development of support for vulnerable people, children and families.
• Accountable for working within the statutory legal framework, policy and guidance and determining when the threshold for statutory intervention has been reached.
• Responsible for managing a complex caseload, maintaining accurate and timely data, reports and presentations as required.
• Participates in a range of case conferences, court attendance, meetings and statutory reviews, pro-actively taking the lead when a social care perspective is required.
• Accountable for conducting assessments and plan responses to safeguard and promote a child's welfare including appropriate intervention as determined by need.
• Builds strong effective working relationships across the Council, with partners and members of voluntary agencies to help people get the best start in life and age well.
• Delivers a high level of expertise in particular areas of practice and leads on those areas, contributing to the development.
• Specific individual and shared targets and objectives are defined annually within the performance management framework

The Experience You Will Bring

• A recognised social work qualification i.e. Diploma, degree or Masters in social work, CQSW, CSS or equivalent, with current registration with the Health and Care Professions Council (HCPC) as a registered social worker.
• Evidence of continuing professional development, aligned to any relevant Professional Competency/Capability frameworks or Knowledge and Skills Statements.
• Significant experience of social work, demonstrating a comprehensive and up to date understanding of all relevant legislation, regulation and guidance.
• Experience of mentoring both Social Work students and newly qualified and experienced Social Work staff, being a subject matter expert in professional social work practice.
• Experience of chairing meetings involving clients, family members and/or carers and other multi-agency professionals.
• Developing strong relationships with partners, other agencies and the local community to achieve joint objectives and offer a supportive framework for children, young people and families.
• In depth understanding of delivery of value for money interventions balanced against need.
• Proven track record of clear decision making in order to highlight and limit the potential risks associated with intervention.

To read more about us please visit: https://www.workingforessex.com/role/children-families

Please take a look at our 'No Magic' Children & Families video here

The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, transporting service users and their belongings and to be able to do so in an emergency. Driving licence and car or the ability to meet the mobility requirements of the role through other means is essential.

Why Essex?

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community here .

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

Follow us on Facebook , Twitter , Instagram and LinkedIn . Further details can be found on our careers page .

Downloads

Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours

This is an exciting role for a Primary Care Mental Health Practitioner to lead and shape the way forward in the delivery of Community Mental Health Services. The post will be hosted by Essex Partnership University NHS Foundation Trust (EPUT) with day to day management within Primary Care.

As a Primary Care Mental Health Practitioner you will be highly skilled and motivated and be part of the Enhanced Primary Care team, at the forefront of establishing this innovative development in Primary Care Mental Health Services. As a highly competent and proficient practitioner, you will be able to work autonomously and be confident in your ability to provide evidence based Psychological and non-Psychological treatments for common mental health disorders. Use of assessment skills and triaging referrals liaising with your local primary care network. ToProactive in your approach to collaborative working, you will be based in the Braintree Locality. The practitioner will have a clear focus on prevention, early detection and intervention and will be passionate about promoting self-management, through empowerment and partnership working with service users, embracing the person centred approach to recovery. The interventions offered will be outcome focused and time limited, with the overall aim of recovery and self-management being obtained through meaningful engagement.











· Create a single path within the sphere of their responsibility and work closely with other Community Mental Health teams and Inpatient Services to provide a seamless service in order to aid the Patient’s recovery and Well-being plans in the community.

· Work in conjunction with the GP, Primary Care team and Consultant Psychiatrists to ensure that patients are supported in the most appropriate clinical practice environment from a Multi-disciplinary perspective.

· Ensure safe Clinical Practice takes place, maintaining Care Quality Commission standards at all times and in line with the NHS Constitution.

· Triage patients and facilitate them receiving the most appropriate support for their needs ensuring people are not passed around the system.

· Manage and deliver effective and safe services which support the key elements of Clinical/Practice governance.

· As the Primary Care model develops, the post holder will focus on leading the teams to introduce ways of continuously improving the quality of their services and safeguarding and high standards of care by creating an environment in which excellence will flourish.

· Provide and undertake detailed Physical Health investigations such as ECGs and offer basic interpretation of the results.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

· As the Primary Care Mental Health offer increases, the post holder will have responsibility for the day-to-day supervision and management of lower banded staff within their professional group and team locality when appropriate. As required by your Manager – this may include the management of these staff in line with agreed Trust HR processes.

· Establish strong working relationships with other specialistservices.

· Provide the enhanced Primary Care team with educational support and training to enhance their knowledge of Mental Health andWellbeing.

· Provide professional clinical leadership at multi-disciplinary meetings i.e.referral/review

/business, professional or safeguarding meetings.

· Adhere to Trust Policies and Procedures in the delivery of care and also contribute to the ongoing review and implementation of new policies, practices and procedures by keeping professionallyupdated.

· Ensure that professional accountability is maintained by liaising with the Trust Physical Health Lead ensuring that Clinical and Professional supervision is undertaken and opportunities to discuss and disseminate best practice areutilised.

· Contribute to the development and implementation of Trust and Government directives within thelocality.

· Ensure the delivery of high quality care and treatment within the clinical setting to service users and theircarers.

· Work in close co-operation with other mental health professionals, statutory and voluntary organisations and communitynetworks.

· Identify, assess and manage clinical and non-clinical risks/hazards in your area through the completion of the relevant Risk Assessments and the implementation of risk treatment plans for inclusion in the local and Trust’s RiskRegisters.

· In delivering your duties you are expected to display behaviours that are aligned with the Trust values and as required in accordance with the NHS Constitution at alltimes.

· Report and document incidents as required and act upon findings asappropriate.

· Assess and review care and support and supervise lower banded staff in this process as required.

· Be responsible for the administration of medications (nurse applicants), assessment of side effects, review concordance and clinical effectiveness of medication regime in line with Trust policy including:

- Providing education around the medication prescribed, side effects, actions and aids tocompliance.

- Providing education and support to develop service user’s understanding of Physical Healthcare and training packages forstaff

- Providing practical support, guidance and education for service users, carers and other professionals asrequired.

· Provide specialist assessment and intervention commensurate with skills and training with colleagues whererequired.

· Lead and participate in formulation, delivery and review of individualised evidence based care/care packages according to NICE guidance including non-medicationstrategies.

· Lead in the continuing development of a high quality service and contribute to local emergency plan, team risk assessment etc. that is underpinned by evidence based practice, care pathways/packages and NICE and DHGuidance.

· Create and maintain working relationships with statutory and non-statutory agencies involved in the provision of Physical Healthcare and Mental HealthCare.

· Participate with the Team Manager in the recruitment of employees in accordance with Trust Recruitment Policy and NHS Safer Recruitment Guidelines. Ensure that appropriate corporate and departmental Induction is undertaken immediately following appointment and that staff records that are retained are accurate andup-to-date.

· Develop a Primary Care Mental Health Operational Clinical Policy with EPUT and primary care colleagues andstakeholders.

· Work closely with and assist the Team Manager with development and implementation of operational/clinical policies contributing to the formulation and review of appropriate policies as required.

· Deliver training where appropriate for otherprofessionals.

· Complete and return timely and accurate statistics to the InformationDepartment.

· Ensure compliance in meeting agreedOutcomes/KPI’s.

· Identify aspects of the service which need to be improved and implement appropriate changes in conjunction with the MDT, EPUT management and primary careteams.

· In conjunction with the Team Manager, work within the available budget of the service and attend regular Performance Management meetings asrequired.

· Complete highly complex nursing needsassessments.

· Ensure that the service, through the implementation of performance management, meets all key performance indicators and targets identified by the Trust and adhere to local and governmentinitiatives.

· Be able to use computer systems including Word and E-mail for effective communication ofinformation.

· Provide patients and relatives with information and education thus ensuring they have meaningful choices that promote dignity, independence and quality oflife.



The above is not an exhaustive list of expected clinical or managerial duties to be undertaken. Full training and competencies will be given to ensure that the post holder has the appropriate skills to undertake theabove.




This advert closes on Thursday 25 Jul 2024

Social Worker - Children in Care, North Essex

Permanent, Full Time

£36,101 to £48,622 per annum

Location: Colchester

Working Style: Community-based worker

Closing Date: 30th May 2024

Essex County Council understand how important flexibility and wellbeing is for our colleagues working across children's Social Care and that we need to think differently. We have therefore developed a nine-day working fortnight for full time frontline Social Workers within Children's services.

Are you ready to be part of an incredible social work team that's all about support, creativity, and making a real impact on young lives? Look no further! Our Children in Care team in North Essex is not your average workplace - it's a place where every member looks out for each other and where innovation thrives.

Here's What Sets Us Apart:

Unwavering Support: Our experienced managers are there for you, every step of the way. They prioritise providing top-notch supervision, so you can excel in your role. Plus, our team believes in daily ad-hoc support because we're in this together.

A Systemic Approach: At Essex County Council, we approach social work from a systemic perspective. We understand that the challenges our children and young people face go beyond individual circumstances, and we work together to address these complexities.

Strengths and Trauma-Informed Practice: We're all about strengths-based, relationship-based, and trauma-informed practice. It's not just a buzzword here; it's our way of life. We empower our social workers to make a genuine difference.

Top-Notch Training: The Essex Social Care Academy (ESCA) is your gateway to outstanding training and development opportunities. We're committed to helping you grow in your career.

What You'll Do:

As part of our Children in Care team, you'll be working with children and young people up to the age of 18 who need our help. Whether they're with foster carers or in residential homes, your goal is to ensure their experience in care is a positive one.

You'll visit children and young people in placement, develop permanency plans (including Special Guardianship Orders and adoption), and even help them understand the reasons behind being in care through life-story work.

And for some, your support could be the key to them returning home to their birth family.

Requirements:

You'll need a diploma or degree in social work, CQSW, CSS, or an equivalent qualification.

You should be registered with Social Work England as a registered Social Worker.

You'll need to demonstrate your capability in practice, following current professional standards like the Professional Capability Framework (PCF) and Knowledge & Skills Statement (KSS). You'll excel in case recording and confidently handle complex social and family situations.

Proficiency in using tools like Word and social work case recording systems is a must.

Flexibility is key - you might need to work evenings and weekends when necessary, ensuring that children's needs are met at all times.

Ready to embark on this exciting journey with us? Join our team and be a part of something truly meaningful. Let's make a difference together!

To read more about us please visit:

Children & Families: https://www.workingforessex.com/role/children-families

The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, transporting service users and their belongings and to be able to do so in an emergency. Driving licence and car or the ability to meet the mobility requirements of the role through other means is essential.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community here .

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

Follow us onFacebook,Twitter, Instagram and LinkedIn . Further details can be found on our careers page .

Downloads

Pay and Reward Our Ways of Working About Us Organisation Behaviours

We are an award-winning home care provider that offers affordable home care solutions for adults and the elderly who prefer to stay at home where their quality of life is enhanced without the stress of hardships and interruptions in daily routines. We provide home care services varying from just a few hours of visiting care to 24/7 live-in care.

We are looking for Care Assistants to fill our vacant positions. Our Care Assistant role is challenging but rewarding for the right person. Our Service Users are aged 18 to 65 and above. They have a range of care needs from simple companionship to assistance with personal care and medication.

Working for You & I Care, you will share our core values of CARING, COMPASSION AND IMPROVEMENT. We understand that each Care Assistant offers more than the service alone and that relationships between a Care Assistant and Service User should be preserved over time.

JOB OVERVIEW

o To provide care in accordance with best practice and legislative requirements, reflecting policies and procedures and agreed standards under the direction of the Senior Care Assistant.
o To support and enable Service Users to maintain skills and personal interests whilst delivering person-centred care unique to each individual,
o To maintain skills at a current level, undertake such training and development as required from time-to-time to maintain and progress knowledge.


SKILLS AND ATTRIBUTES

o Caring
o Compassion
o Strive for improvement
o Empathy
o Positive attitude
o Great communication skills


Responsibilities & Duties

o Ensure Service Users are at the heart of care delivery and their wishes and preferences enhance their wellbeing.
o Support Service Users to maintain their relationships and connections with the local community, relationships with family, friends, and other people important in their life.
o Ensure care plans and other information about how to support Service Users are followed.
o Be responsible for informing the Senior Care Assistant of any changes in the needs of Service Users.
o Be responsible for promoting and safeguarding the welfare of those individuals they support.
o Develop effective working relationships with other employees within the organisation.
o Work in cooperation with members of the multi-disciplinary teams to maximise opportunities for Service Users.
o Be a role model for other Care Assistants and be an ambassador for the service.
o Be professional, polite and reasonable at all times.
o Knowledge of, and work within, the Fundamental Standards.
o Understand the regulatory framework that governs the service, including the role of CQC and their requirements.
o Commit to achieving the relevant qualifications commensurate with the role.
o Attend statutory training and any other training as directed by management.
o Understand and follow all policies and procedures relevant to the role.
o Be open to learning opportunities.




ESSENTIAL



o Your brilliant positive energy and the natural ability to get along with people, be truly compassionate and considerate.
o Driving licence and car.


DESIRABLE

o A certificate in care




BENEFITS

o £24752per annum
o Contracted hours
o Bonus
o Quick start date
o Flexible working hours
o Consistent daily calls
o Paid mileage and travel time
o Pension contribution
o Paid training time
o Free DBS
o Support personal and professional growth.
o Fully funded care certificate
o Fully funded QCF in Health and Social Care
o Paid induction time and shadowing


Above all, knowing that you make a difference every day.

You & I Care is an award winning home care provider that supports adults and the elderly in their own homes.

We are an organisation with an outstanding reputation. Our Promise Is To Always Care ,not only for the Service Users but also ourselves.

At You & I Care ,we value compassion above all because it drives every aspect of our work. We are passionate about care and satisfying Service Users in a happy working environment.

By joining You & I Care , you will have a wonderful opportunity to make a difference.

Just look at our website to see what people have been saying about us recently.

As a care provider we have a duty to safeguarding Service Users. Our recruitment process is precise, measured and consistent and is in line with CQC regulations.

Please be aware that all successful applicants will be subject to an enhanced disclosure and any offer of employment will be subject to rigorous employment checks.

Komplex Care is recruiting for dedicated and compassionate Care Assistants to join our team in the Mid/South Essex area.

Working Hours: 08.00 to 20.00 & 20.00 to 08.00

Pay rate: £11 to £14 ph

UK driving licence is desirable for this position.

Who are we?

Komplex Care is a leading national care provider of nurse-led care in client's own homes providing specialist complex care to both adults and children across the country. With the aim of supporting individuals to lead full and dignified lives, each client has their own Operations Manager and Registered Manager in their preferred place of care.

No care experience is required as we provide a comprehensive clinical training and induction programme, overseen by professional Nurses, to ensure you have the skills and confidence to succeed in your role working as a Care Assistant.

You'll be providing care to our clients, whose individual may needs include:

• Complex care
• Personal care
• Medication administration
• Moving and handling

What’s in it for you?

We value all our staff, so we put great emphasis on rewarding our employees every step of the way. This includes:

• A career within a respected and growing healthcare group, offering the full range of at-home care services.
• Access to our industry-leading in-house Training Academy, with full training on every aspect of your clients’ health needs.
• A competitive rate of pay – well above industry average.
• Access to a virtual GP, discounts and offers, and many other wellbeing perks via the YuLife app.
• Enrolment into a pension scheme, and death in service benefit.
• The chance to progress your career, and easily transfer between any of our Komplex Group companies if you’d like to pursue a particular element of care provision.

This post is subject to satisfactory Full Enhanced disclosure and reference checks.

We do not offer sponsorship.

Pinnacle Group are looking for a skilled Call Centre Operative to provide exceptional customer service and support. You will be joining ourteam of Night Contact Centre Agents based in Chelmsford. Your responsibilities will include handling inbound and outbound calls from housing tenants when they have issues with gas, heating, electricity and other general repairs emergencies, resolving customer inquiries, and providing accurate information about our services. You will need excellent communication skills, a friendly demeanour, and the ability to work efficiently under pressure. If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you.

This is a night position where you will be working from 10pm to 8am on a 4 nights on, 4 nights off rota.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

• You’ll be answering enquiries, updating notes onto systems, dealing with emergencies, and booking appointments, where a trained engineer is required to carry out the repair.
• You will make sure customers feel like the number one priority and ensure they are fully informed throughout the repairs process.
• You will be responsible for dealing with high demand customer contacts and enquiries, predominantly by phone and e-mail. We have particular expertise and experiences in dealing with ‘out of hours repair emergencies’ in the repairs and maintenance sector.
• You will be first point of contact for our clients including Social Housing and Council customers and your duties will include updating relevant notes onto systems, diagnosing repair requests, dealing with emergencies, and signposting.

Key Requirements:

• Previous customer service experience.
• Exceptional telephone manner.
• Results driven and love to smash a target!
• High levels of resilience and motivation to succeed.

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme