Total 151 Customer Service job vacancies in CM1 1JR

In addition to the above duties you will also be expected to perform the below key activities in line with your job role; Complete mandatory training in line with Trust policy and procedures To participate in the staff appraisal process and to undertake for any staff you manage To keep yourself updated on all matters relating to Trust policy To provide management supervision where appropriate

A Vacancy at Essex Partnership University NHS Foundation Trust.


We are looking for a Band 7 Community Mental Health Nurse to work in our new service the Initiating Treatment Team which was set up in April 23.

We are a Brief intervention service providing short term treatment, care and support for people with mental health difficulties in the primary care sector. This role will give you the opportunity to network , build relationships with services & patients from across the Primary Care Network.

The successful candidate will work closely with our new Primary Care Network Mental Health Team to facilitate reviews of patient needs and initiate mental health treatment for a range of conditions. Promoting health wellbeing through health promotion and education & also Providing education, monitoring and initiation of mental health medication management in primary care.

This is an exciting new service for the successful candidate to lead and shape the way forward in the delivery of Community Primary Care Mental Health Services.

The post holder will be able to demonstrate the following:

Registered Mental Health (RMN)

Non-Medical Prescribing Qualification or willing to undertake the training

Evidence of Continued Professional Development (CPD)

Experience of working within a Mental Health setting

Ability to work under pressure and ability to contain and manage the stress of others and oneself

Robust clinical judgement

Ability to work autonomously and take an appropriate level of responsibility

Participate in Patient Safety investigations, complaints and any relevant investigations in line with Trust policies.

Mentorship and supervision of students

Develop innovative practice to deal creatively with service demands for referrals, allocations, monitoring of KPI’s and clinical caseload management

To hold a UK driving licence, essential to drive to Primary care network bases and trust sites.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

In addition to the above duties you will also be expected to perform the below key activities in line with your job role;

Complete mandatory training in line with Trust policy and procedures

To participate in the staff appraisal process and to undertake for any staff you manage

To keep yourself updated on all matters relating to Trust policy

To provide management supervision where appropriate


This advert closes on Wednesday 11 Dec 2024

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Assistant. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

COMMUNICATION AND WORKING RELATIONSHIPS: To acknowledge and work to the key principles for providing peer support (Mutuality, Reciprocity, Non-Directive, Strengths-based, Progressive, Inclusive, Recovery-Focused, and Safe) Be aware the emotional context, staying calm and being clear, consistent and reliable. Ensuring that the approach with colleagues, and service users is balanced and fair. To work with multi-disciplinary teams to support service users access additional services and teams within the inpatient setting to better meet their needs where possible. To accept and respect service users personal beliefs, uniqueness and identities. Working and communicating in a way that acknowledges the personal social, cultural and spiritual strengths and needs of the individual. To be aware of, teach others and challenge issues in relation to stigma, low expectations and anti-discriminatory practice as appropriate. To attend multidisciplinary team and other meetings as appropriate, and champion a recovery and holistic approach to care. To actively participate in regular supervision and be willing to reflect on interpersonal dynamics. To be trauma-informed, and be an ambassador for trauma informed care CARING RESPONSIBLITIES: To support service users to direct their own recovery process through encouraging them to work collaboratively with teams, and where possible, carers, to identify their own goals and needs and to co-produce care plans to support these. To assist service users to identify their strengths, personal interests and goals, and support them to access and participate in activities which meet these, whilst demonstrating acceptance of and respect towards service users' personal beliefs, uniqueness and identity. To support service users to maintain and/or develop positive relationships with others and learn how to improve or eliminate unhealthy relationships. To provide support to service users in the community and maintain continuity of contact if they are an inpatient, as appropriate to the role. To facilitate the individual to move through and beyond community services. To model/mentor a recovery process and demonstrate coping skills, using own experience. To contribute to the assessment, planning, implementation and review of care with multidisciplinary teams. To accompany service users to appointments, therapeutic or social, and community-based activities, as appropriate. To work with their allocated service users as they. navigate inpatient services to assist recovery. To assist service users to integrate into the service and local area and support them to access information on health promotion, mental and physical wellbeing where possible. To assist the service user to understand their rights and choices within the services in which they participate. To offer transitional support and aid navigation for Peers and Carers to access EPUT, third sector providers and community resources as the need dictates where possible. To work with the family and carer ambassadors where possible to have a holistic approach to peer support for services users and their families / carers. To promote opportunities for peer support and Lived experience in other areas of inpatient services. To be an ambassador for lived experience across inpatient services. RISK MANAGEMENT: To manage and work effectively in line with Trust risk policies and procedures, whilst supporting an individual's recovery. To ensure any observed concerns regarding an individual's wellbeing, including any issues of safeguarding, are raised with the team at the earliest opportunity. To report any untoward incidents or unusual occurrences to management immediately. Infection Control to be responsible for the prevention and control of infection. STRATEGIC AND OPERATIONAL RESPONSIBILITIES: To embed recovery values and the ethos of peer support into Mental Health Services and champion the role of Peer support worker within the service, the trust and in the community and share best practice. To bear a caseload that will be dependent on capacity and demand, and individually negotiated with supervisor/line management. To plan, manage and prioritise own workload. To positively promote and support independent living by maintaining knowledge of and links with community organisations, especially in relation to employment and leisure. To maintain up-to-date knowledge of legislation and national and local policies in relation to the specific service user group and peer support. To attend operational and strategic meetings as identified and agreed with line manager, and contribute to development of Peer Support Worker roles in the ICS. To attend peer professional development forums. To read and understand the statutory requirements of the Mental Health Act 1983. To ensure day-to-day practice reflects the highest standards of governance, clinical effectiveness, safety and patient experience With the team managers and lead clinicians, play a lead role in the development of the Peer support worker team and the role of the peer support worker. Promote and encourage the development of the peer support initiatives. ADMINISTRATION AND INFORMATION SYSTEMS: To comply with Trust policy regarding the use of the intranet, internet and e-mail and the requirements of the Freedom of Information Act. To maintain a record of activities in which engaged. To uphold data protection legislation and only share client information as per EPUTs information governance policy, information-sharing protocols and client confidentiality agreements. Use of trust computers, mobile phones and other trust software.

Please note you must have right to work in the UK to apply for this position.

Due to current Home Office Guidelines, we are unable to sponsor this job role.

As an integral and highly valued member of the Specialist Care Team, the PSW will provide formal and professional peer support and practical assistance to service users in order for them to regain control over their lives and their unique recovery journey in a progressive way during their time on the ward.

Working in line with the national peer support competency framework, and the key principles of peer support as outlined by ImROC, The PSW will effectively use their own lived experience of recovery to support a person in their own recovery journey, helping the people they are supporting to navigate the inpatient pathway. By building positive relationship with service users and patients based on mutuality, reciprocity, and inclusivity, they will support people to identify their recovery goals and strengths working towards discharge. The PSW will advocate for a persons needs and support that person to self-advocate during their inpatient stay.



Where the term “service users” is used, this includes individual service users, people with lived experience, their family members and carers.

• To improve the lives of people with mental ill health by minimising the impact of their condition through the delivery of excellent services to promote recovery and wellbeing
• To be compassionate in meeting the needs of patients and their carers
• To work closely with multidisciplinary team within the service regarding the mental health needs of the people they are support

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

COMMUNICATION AND WORKING RELATIONSHIPS:

· To acknowledge and work to the key principles for providing peer support (Mutuality, Reciprocity, Non-Directive, Strengths-based, Progressive, Inclusive, Recovery-Focused, and Safe)

· Be aware the emotional context, staying calm and being clear, consistent and reliable. Ensuring that the approach with colleagues, and service users is balanced and fair.

· To work with multi-disciplinary teams to support service users access additional services and teams within the inpatient setting to better meet their needs where possible.

· To accept and respect service users’ personal beliefs, uniqueness and identities. Working and communicating in a way that acknowledges the personal social, cultural and spiritual strengths and needs of the individual.

· To be aware of, teach others and challenge issues in relation to stigma, low expectations and anti-discriminatory practice as appropriate.

· To attend multidisciplinary team and other meetings as appropriate, and champion a recovery and holistic approach to care. To actively participate in regular supervision and be willing to reflect on interpersonal dynamics.

· To be trauma-informed, and be an ambassador for trauma informed care



CARING RESPONSIBLITIES:

· To support service users to direct their own recovery process through encouraging them to work collaboratively with teams, and where possible, carers, to identify their own goals and needs and to co-produce care plans to support these.

· To assist service users to identify their strengths, personal interests and goals, and support them to access and participate in activities which meet these, whilst demonstrating acceptance of and respect towards service users' personal beliefs, uniqueness and identity.

· To support service users to maintain and/or develop positive relationships with others and learn how to improve or eliminate unhealthy relationships.

· To provide support to service users in the community and maintain continuity of contact if they are an inpatient, as appropriate to the role.

· To facilitate the individual to move through and beyond community services.

· To model/mentor a recovery process and demonstrate coping skills, using own experience.

· To contribute to the assessment, planning, implementation and review of care with multidisciplinary teams.

· To accompany service users to appointments, therapeutic or social, and community-based activities, as appropriate.

· To work with their allocated service users as they. navigate inpatient services to assist recovery.

· To assist service users to integrate into the service and local area and support them to access information on health promotion, mental and physical wellbeing where possible.

· To assist the service user to understand their rights and choices within the services in which they participate.

· To offer transitional support and aid navigation for Peers and Carers to access EPUT, third sector providers and community resources as the need dictates where possible.

· To work with the family and carer ambassadors where possible to have a holistic approach to peer support for services users and their families / carers.

· To promote opportunities for peer support and Lived experience in other areas of inpatient services.

· To be an ambassador for lived experience across inpatient services.



RISK MANAGEMENT:

· To manage and work effectively in line with Trust risk policies and procedures, whilst supporting an individual's recovery.

· To ensure any observed concerns regarding an individual's wellbeing, including any issues of safeguarding, are raised with the team at the earliest opportunity.

· To report any untoward incidents or unusual occurrences to management immediately.

· Infection Control – to be responsible for the prevention and control of infection.



STRATEGIC AND OPERATIONAL RESPONSIBILITIES:

· To embed recovery values and the ethos of peer support into Mental Health Services and champion the role of Peer support worker within the service, the trust and in the community and share best practice.

· To bear a caseload that will be dependent on capacity and demand, and individually negotiated with supervisor/line management.

· To plan, manage and prioritise own workload.

· To positively promote and support independent living by maintaining knowledge of and links with community organisations, especially in relation to employment and leisure.

· To maintain up-to-date knowledge of legislation and national and local policies in relation to the specific service user group and peer support.

· To attend operational and strategic meetings as identified and agreed with line manager, and contribute to development of Peer Support Worker roles in the ICS.

· To attend peer professional development forums.

· To read and understand the statutory requirements of the Mental Health Act 1983.

· To ensure day-to-day practice reflects the highest standards of governance, clinical effectiveness, safety and patient experience

· With the team managers and lead clinicians, play a lead role in the development of the Peer support worker team and the role of the peer support worker. Promote and encourage the development of the peer support initiatives.



ADMINISTRATION AND INFORMATION SYSTEMS:

· To comply with Trust policy regarding the use of the intranet, internet and e-mail and the requirements of the Freedom of Information Act.

· To maintain a record of activities in which engaged. To uphold data protection legislation and only share client information as per EPUT’s information governance policy, information-sharing protocols and client confidentiality agreements.

· Use of trust computers, mobile phones and other trust software.


This advert closes on Monday 9 Dec 2024

We are excited to be able to offer an Apprentice ICT & Media Support Technician to join our busy team within our Cluster Swindon Academy/Nova Hreod Academy. Job title: Apprentice ICT & Media Support Technician Contract type: Fixed Term Contract for 24 monthsSchool: Swindon Academy, Nova Hreod AcademyStart date: ASAPWorking hours: 37.5 hours a week Monday-FridayWe are looking to recruit an ICT & Media Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.As an apprentice, you’ll work and get hands-on experience. You’ll gain new skills and work alongside experienced staff.Throughout the duration of the apprenticeship, you will receive training and accreditation through blended learning.Main Duties:Assist the IT team when installing computer equipment. maintaining equipment .Support the Helpdesk, adding and updating support calls.Support with the deployment of software and updates.Set up equipment required to deliver a practical music, theatre or dance lesson.Support teaching staff by recording and archiving students’ work.Support teachers and groups of students in the use of technology, including sound and audio equipment in the recording studio and other resources.To provide theatrical lighting and sound production support for music, dance, drama productions, academy events and celebrations, which may on occasion include evening and weekend support for the annual productions.Meeting the apprenticeship course requirementsOur ideal candidate will have:Sound literacy and numeracy, GCSE in English and Maths at Grade C or aboveExcellent communication skills and be able to build good relationships with young people and adultsAn ability to deal with students and staff so that they feel they have been dealt with consistently and fairlyThe ability to show initiative whilst knowing when to take adviceGood judgement over matters of confidentiality and integrity in dealing with sensitive information about studentsStrong IT skills with the ability to positively respond to training in the use of school IT packagesPlease note we reserve the right to close the vacancy early in light of a large response.Due to the high volume of applications received, the School is unable to provide individual feedback on why an application is unsuccessful. If you have not been contacted within 2 weeks of closing date, please consider your application unsuccessful.United LearningSwindon Academy is part of United Learning, a large, and growing, group of schools aiming to offer a life changing education to children and young people across England. As a Group, we can reward our staff better: with good career opportunities, better pay, benefits, and ultimately, the satisfaction of helping children to succeed. We invest in our staff wellbeing. Our academies each have at least eight INSET days per year (with three of those solely dedicated to planning), and an ongoing group-wide wellbeing programme. It's an ethos we call ‘the best in everyone’.

Basic understanding of the nature of mental health conditions and how it can affect peoples day to day life. Basic IT skills i.e. Word and Outlook Experience understanding/recording of service user activity on a Clinical information system. Understanding of working with people with mental health conditions and an appreciation of vulnerability. Working with senior staff undertaking a range of clinical duties e.g. providing practical support and guidance to service users. The Mid and South Essex Integrated Care System (ICS) brings together key health, care, community, and voluntary sector organisations from across our area. Our aim is to work together in partnership to join up health and care services, improving our populations health and wellbeing and reducing health inequalities. One such example of this collaborative work is the launch of our HCA Academy, an ICS initiative between Essex Partnership University NHS Foundation Trust (EPUT) and Mid and South Essex NHS Foundation Trust (MSEFT) to support the incoming Health Care assistant (HCA) workforce. The academy models a one workforce cross system approach to the onboarding, induction, education and experience of Healthcare Assistants. To support this one workforce model the successful candidate for this post will be required to attend our5 day (Monday to Friday) face to face Induction Programme at our MSE ICS Education Hub at Brentwood Community Hospital. Your start date will therefore fall on one of two of the HCA Academy induction dates across the month, which will be discussed and agreed during the recruitment process. Our HCA Academy Induction programme has been designed to train and support the successful candidate through the early stages of their employment at EPUT and will provide opportunities to enhance skills, knowledge and experience. Further information will be provided post interview. This will be followed by an additional 5 day (Monday to Friday) EPUT corporate / mandatory training welcome. (EPUT Welcome will be varied between face to face and virtual delivery).

Please note we reserve the right to close this vacancy early should a sufficient number of applications be received.

Regrettably, we cannot offer sponsorship for all of our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately your application form will be rejected from the process.

The Specialist Dementia and frailty teams provide a comprehensive assessment, diagnostic and treatment pathway supporting patients of any age with dementia as well as older adults over 70 years of age, who have functional mental health needs with an associated age related frailty.

You will be responsible for assisting with the delivery of patient centred care under the supervision of a senior member of the team; providing practical support to service users in performing day to day activities, guidance and education, and in assisting in their management and care based upon individual needs under the guidance of a senior member of the team.

You will be expected to work collaboratively with key partner organisations, service users, carers, clinicians and other practitioners within the multi-disciplinary team in delivering services; providing a 7-day a week, 24-hours a day service for 365 days a year, working shifts where appropriate and operationally required.

The Specialist Dementia and Frailty teams are community based and it is essential that you are able to drive a car and have a vehicle for work purposes with valid UK driving license.

You will be working as a community support worker to assist the multidisciplinary clinical team, working in one specified pathway or across pathways in accordance with area / locality structures, You will be working with Service users in the community in their own homes or place of residence across the MID locality covering Chelmsford, Maldon and Braintree. Your role will include providing physical health care checks, emotional support, carers support and signposting to other organizations.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
• Basic understanding of the nature of mental health conditions and how it can affect people’s day to day life.
• Basic IT skills i.e. Word and Outlook
• Experience understanding/recording of service user activity on a Clinical information system.
• Understanding of working with people with mental health conditions and an appreciation of vulnerability.
• Working with senior staff undertaking a range of clinical duties e.g. providing practical support and guidance to service users.

The Mid and South Essex Integrated Care System (ICS) brings together key health, care, community, and voluntary sector organisations from across our area. Our aim is to work together in partnership to join up health and care services, improving our population’s health and wellbeing and reducing health inequalities. One such example of this collaborative work is the launch of our HCA Academy, an ICS initiative between Essex Partnership University NHS Foundation Trust (EPUT) and Mid and South Essex NHS Foundation Trust (MSEFT) to support the incoming Health Care assistant (HCA) workforce. The academy models a ‘one workforce’ cross system approach to the onboarding, induction, education and experience of Healthcare Assistants.

To support this ‘one workforce model’ the successful candidate for this post will be required to attend our 5 day (Monday to Friday) face to face Induction Programme at our MSE ICS Education Hub at Brentwood Community Hospital. Your start date will therefore fall on one of two of the HCA Academy induction dates across the month, which will be discussed and agreed during the recruitment process.

Our HCA Academy Induction programme has been designed to train and support the successful candidate through the early stages of their employment at EPUT and will provide opportunities to enhance skills, knowledge and experience.

Further information will be provided post interview.

This will be followed by an additional 5 day (Monday to Friday) EPUT corporate / mandatory training welcome. (EPUT Welcome will be varied between face to face and virtual delivery).


This advert closes on Monday 25 Nov 2024

Service Specialist (Automotive)
Location: Chelmsford area
Salary: £26,000 - £32,000 per annum (Dependent on Experience)

About the Role:
Our client, a well-established and expanding organisation, is seeking a proactive, customer-focused individual to join their team as a Service Specialist. This opportunity is ideal for someone who thrives in a high-quality service environment, values exceptional client care, and is keen to grow professionally in a dynamic sector. As a Service Specialist, you will play a pivotal role in ensuring seamless service, acting as the essential link between customers and the team to deliver an outstanding experience.

Key Responsibilities:
* Customer Interaction & Service Excellence: Greet clients warmly, understand their needs, and offer expert guidance on services and solutions as a Service Specialist.
* Service Coordination & Communication: Work closely with team members to ensure smooth, efficient service processes in the role of Service Specialist.
* Documentation & Compliance: Maintain accurate records, process service paperwork, and handle transactions with precision as a Service Specialist.
* Quality & Follow-Up: Monitor service quality standards and follow up to ensure client satisfaction in your role as Service Specialist.
* Sales & Retention: Recommend additional services and products to enhance customer experience and encourage loyalty as a Service Specialist.

Ideal Candidate:
* Experienced in Customer Service: Preferably in a Service Advisor role within a premium or luxury automotive sector, making you an excellent fit for the Service Specialist position.
* Customer-Centric: Proven ability to build strong, positive relationships with clients as a Service Specialist.
* Organised & Detail-Oriented: Skilled in multitasking and upholding compliance with all required standards in your role as Service Specialist.
* Knowledge of products, services, and warranty procedures to excel as a Service Specialist.
* Initiative-taking & Solution-Focused: Confident in resolving issues effectively while maintaining quality and customer satisfaction in the role of Service Specialist.

Why Join This Team?
Our client is recognised for a workplace culture that values employee engagement, growth, and well-being. Offering continuous training and a supportive environment, the Service Specialist role provides an excellent pathway for career development within a premium service context. Join a team that champions excellence and offers a vibrant, rewarding work experience.

Full job specification available. This is a permanent opportunity with a starting salary dependant on experience. You must have current UK right to work to be considered. HRGO Recruitment are a recruitment agency supporting local companies.

We are an award-winning home care provider that offers affordable home care solutions for adults and the elderly who prefer to stay at home where their quality of life is enhanced without the stress of hardships and interruptions in daily routines. We provide home care services varying from just a few hours of visiting care to 24/7 live-in care.

We are looking for Care Assistants to fill our vacant positions. Our Care Assistant role is challenging but rewarding for the right person. Our Service Users are aged 18 to 65 and above. They have a range of care needs from simple companionship to assistance with personal care and medication.

Working for You & I Care, you will share our core values of CARING, COMPASSION AND IMPROVEMENT. We understand that each Care Assistant offers more than the service alone and that relationships between a Care Assistant and Service User should be preserved over time.

JOB OVERVIEW

o To provide care in accordance with best practice and legislative requirements, reflecting policies and procedures and agreed standards under the direction of the Senior Care Assistant.
o To support and enable Service Users to maintain skills and personal interests whilst delivering person-centred care unique to each individual,
o To maintain skills at a current level, undertake such training and development as required from time-to-time to maintain and progress knowledge.


SKILLS AND ATTRIBUTES

o Caring
o Compassion
o Strive for improvement
o Empathy
o Positive attitude
o Great communication skills


Responsibilities & Duties

o Ensure Service Users are at the heart of care delivery and their wishes and preferences enhance their wellbeing.
o Support Service Users to maintain their relationships and connections with the local community, relationships with family, friends, and other people important in their life.
o Ensure care plans and other information about how to support Service Users are followed.
o Be responsible for informing the Senior Care Assistant of any changes in the needs of Service Users.
o Be responsible for promoting and safeguarding the welfare of those individuals they support.
o Develop effective working relationships with other employees within the organisation.
o Work in cooperation with members of the multi-disciplinary teams to maximise opportunities for Service Users.
o Be a role model for other Care Assistants and be an ambassador for the service.
o Be professional, polite and reasonable at all times.
o Knowledge of, and work within, the Fundamental Standards.
o Understand the regulatory framework that governs the service, including the role of CQC and their requirements.
o Commit to achieving the relevant qualifications commensurate with the role.
o Attend statutory training and any other training as directed by management.
o Understand and follow all policies and procedures relevant to the role.
o Be open to learning opportunities.


ESSENTIAL

o Your brilliant positive energy and the natural ability to get along with people, be truly compassionate and considerate.
o Driving licence and car.


DESIRABLE

o A certificate in care




BENEFITS

o £24752per annum
o Contracted hours
o Bonus
o Quick start date
o Flexible working hours
o Consistent daily calls
o Paid mileage and travel time
o Pension contribution
o Paid training time
o Free DBS
o Support personal and professional growth.
o Fully funded care certificate
o Fully funded QCF in Health and Social Care
o Paid induction time and shadowing


Above all, knowing that you make a difference every day.

You & I Care is an award winning home care provider that supports adults and the elderly in their own homes.

We are an organisation with an outstanding reputation. Our Promise Is To Always Care ,not only for the Service Users but also ourselves.

At You & I Care ,we value compassion above all because it drives every aspect of our work. We are passionate about care and satisfying Service Users in a happy working environment.

By joining You & I Care , you will have a wonderful opportunity to make a difference.

Just look at our website to see what people have been saying about us recently.

As a care provider we have a duty to safeguarding Service Users. Our recruitment process is precise, measured and consistent and is in line with CQC regulations.

Please be aware that all successful applicants will be subject to an enhanced disclosure and any offer of employment will be subject to rigorous employment checks.

Hourly Pay: £11.44 - £12.26 Location: Chelmsford Shift: Monday 7.00am - 11.30am As a Sonderwell Complex Care Assistant, you can make a real difference to people’s lives, by caring for their complex needs and enabling them to live the life they choose. You’ll join a supportive team, that’ll provide all the training and development you need to support your client, helping you get the most out of this rewarding and fulfilling role. Your role Everyone is different. That’s the simple truth at the core of our approach to care. And the care opportunities we offer are different, too, from taking clients to medical appointments or helping them get up in the morning, to spending a full twelve hours helping them through their day. Whatever you choose, you’ll be there to look after that person’s unique needs. What’s hugely important is your ability to build a connection with the people you’re caring for. And, of course, you’ll need to be able to handle the physical aspects, too. As part of the role, you will be required to have experience in the following: Peg feeding Oral suctioning Oxygen therapy Epilepsy/seizure management Rescue Medication If you have the patience and flexibility to meet people on their level, we’ll support you in providing the personal care they deserve. Supporting you Being a Sonderwell carer isn’t just about caring. It’s about being good with people, too – being able to gain the trust of clients and their families. That’s why, if you have a caring personality and some relevant experience, we’ll give you access to online and classroom training in specific complex care needs, as well as the chance to study for a relevant NVQ. Depending on the client, you may be working on your own or part of a team. If you wish and have the availability, you could provide to support more than one client. Before you start, you’ll have the chance to meet your client and their family. And when you do, you’ll have day-to-day support with a Care Co-ordinator or Nurse Manager always on hand to answer your questions. You’ll also be able to access our ‘Carer App’ which is a fantastic source of insight and information. In short, we’ll give you all you need to get the most out of this rewarding and fulfilling role. What we can offer you Each of our clients has individual needs, so whether you’re looking for full-time or part-time hours, night shifts or day shifts, we can offer an opportunity to suit you. We’re continuously developing our benefits package to help you get more out of your role with Sonderwell. What’s more, if you recommend someone who joins us, you could also receive a referral payment. And our employee assistance programme means you’ll have access to support that is focused on your well-being. We are open to all We’re committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued, respected, and empowered. We believe that diversity in our workforce drives excellence, and we work hard to create an environment that reflects the diverse communities we serve. We welcome and encourage applications from individuals of all backgrounds and, where possible, we’ll provide accommodations for those applicants with disabilities. Ready to join our team? Apply now! If you’re excited about what a career in care can offer and believe you are a great fit for this role, we want to hear from you! Click the "Apply Now" button below to submit your application. If you require any adjustments to be considered throughout the interview process, please let us know. We are committed to providing the necessary accommodations to ensure a fair and equitable hiring experience. #Sonderwell We are Sonderwell At Sonderwell, we’re a UK-wide care provider, dedicated to giving our clients the best possible care, so they can live their own unique lives. To achieve that, we believe in caring for our carers, so they deliver better care for our clients. You’ll find a place where you can learn, develop and grow into the role that best suits you. And you’ll join a close-knit, supportive team who are always looking out for each other. So, whatever path you choose, you’re never on your own – there’s always someone you can reach out to for help and advice.

ASC Support Advisor

Permanent, Full Time

Up to £26,253 per annum

Location: Chelmsford

Working Style: Anywhere worker

Interviews: 20th November

Please note although the service is primarily based in Chelmsford, the successful candidate will also be supporting either the South (offices in Basildon) or West (offices in Harlow) of Essex.

This role is focused on providing effective and efficient support to the Quadrant in maintaining data using the case management system.

As an effective administrator, this role will develop positive relationships with all staff members whilst utilising the opportunity to deliver an efficient service, undertaking analysis to highlight progress or obstacles to achieving specific outcomes. This will be achieved both Face to Face and virtually.

Accountabilities

• Be the subject matter expert working with the ASC Mosaic Training team.
• Work collaboratively with the quadrant to ensure able to maintain accurate information to ensure adequate controls and compliance in place.
• Provide support for staff for all issues regarding Mosaic including ad hoc training if required.
• First point of contact for new staff for Mosaic issues.
• Support the collection of data for statutory returns and all management information.
• Support the quadrant by undertaking administrative duties to ensure efficiency of the service in meeting regular outputs.
• Supports the quadrant in maintaining files and records accurately and efficiently, proposing and implementing improvements when required.
• Responsible for managing all quadrant enquiries and managing outcomes, ensuring escalation managed in timely manner when appropriate.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

Skills, Knowledge, and Experience

• Educated to GCSE level including Maths and English at a minimum Grade of C or equivalent by experience.
• Evidence of continuing professional development and expert knowledge in relevant professional area.
• Excellent communication skills and building positive relationships with service users.
• Experience of working effectively with a range of MS applications and tools.
• Knowledge and experience of setting up appropriate systems in which to collect and process data.
• Proficient in attention to detail in checking data and evidencing a high degree of accuracy.
• Knowledge and experience of using systems effectively for the collection and analysis of data.
• Awareness of how to utilise IT to establish effective ways to monitor progress and evaluate information.
• Ability to prioritise own workload and meet deadlines.

Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means.

To read more about us please visit: Adult Social Care

Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email ami.fosker@essex.gov.uk

Follow us on Facebook, Twitter, Instagram and LinkedIn. Further details can be found on our careers page.

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About The Role
This role is for Days and nights, candidates must be fully flexible.

As a Senior Care Assistant at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, you’ll have a wonderful opportunity to give something back to those people.

For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families – helping to ensure we deliver truly personalised care plans. Leading a team of Care Assistants, you will be responsible for maintaining the highest standards of care and you’ll be a real influence on the rest of the team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a resident’s family on the phone, you’ll do so with a sense of kindness, above anything else. Assisting the Registered Nurse and Care Manager, you will be involved in providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication.

One of your key responsibilities as Senior Care Assistant is to maintain accurate records of the job you do and build strong relationships with the rest of your team.

Ideally, you’ll have completed a Level 2 Diploma S/NVQ in Adult Care and are prepared to work towards Level 3 qualification in Adult Care or equivalent, a background in person centered care planning and knowledge of caring for people with dementia. What’s essential, though, is your brilliant positive energy and natural ability to get along with people. You’ll know what good record keeping looks like and be able to manage your time effectively. And, whenever you communicate with a resident or co-worker, you’ll be truly considerate and kind.

About HC-One
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Senior Care Assistant we will invest in you, and you will enjoy additional support and benefits including:

- Paid Enhanced DBS/PVG
- Hourly rate is subject to experience and qualifications
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family and we are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

Service Specialist
Location: Chelmsford area
Salary: £26,000 - £32,000 per annum (Dependent on Experience)

About the Role:
Our client, a well-established and expanding organisation, is seeking a proactive, customer-focused individual to join their team as a Service Specialist. This opportunity is ideal for someone who thrives in a high-quality service environment, values exceptional client care, and is keen to grow professionally in a dynamic sector. As a Service Specialist, you will play a pivotal role in ensuring seamless service, acting as the essential link between customers and the team to deliver an outstanding experience.

Key Responsibilities:
* Customer Interaction & Service Excellence: Greet clients warmly, understand their needs, and offer expert guidance on services and solutions as a Service Specialist.
* Service Coordination & Communication: Work closely with team members to ensure smooth, efficient service processes in the role of Service Specialist.
* Documentation & Compliance: Maintain accurate records, process service paperwork, and handle transactions with precision as a Service Specialist.
* Quality & Follow-Up: Monitor service quality standards and follow up to ensure client satisfaction in your role as Service Specialist.
* Sales & Retention: Recommend additional services and products to enhance customer experience and encourage loyalty as a Service Specialist.

Ideal Candidate:
* Experienced in Customer Service: Preferably in a consultative role within a premium or luxury sector, making you an excellent fit for the Service Specialist position.
* Customer-Centric: Proven ability to build strong, positive relationships with clients as a Service Specialist.
* Organised & Detail-Oriented: Skilled in multitasking and upholding compliance with all required standards in your role as Service Specialist.
* Knowledge of products, services, and warranty procedures to excel as a Service Specialist.
* Initiative-taking & Solution-Focused: Confident in resolving issues effectively while maintaining quality and customer satisfaction in the role of Service Specialist.

Why Join This Team?
Our client is recognised for a workplace culture that values employee engagement, growth, and well-being. Offering continuous training and a supportive environment, the Service Specialist role provides an excellent pathway for career development within a premium service context. Join a team that champions excellence and offers a vibrant, rewarding work experience.

Full job specification available. This is a permanent opportunity with a starting salary dependant on experience. You must have current UK right to work to be considered. HRGO Recruitment are a recruitment agency supporting local companies.

We're recruiting experienced dedicated and compassionate Care Workers to join our Specialist Services Team to provide care to our clients in and around the Chelmsfordarea.

You'll be providing care and support to 4 a year old male, who's individual needs include:

- Epilepsy

- Severe brain damage

- Cerebral Palsy

Working Hours:

3 x 5 hour days from 4pm to 9pm covering Monday, Tuesday & Wednesday

We also have a day shift from 10am to 8pm each Saturday and a night shift every Thursday from 10pm to 7am

We provide a comprehensive clinical training and induction programme, overseen by professional nurses, to ensure you have the skills and confidence to succeed in your role working as a Care Worker in the Specialist Team. We are looking for people who have excellent people skills, are great communicators and can work effectively in a team as well as independently.

Our benefits include:

- Enhanced bank holiday rates

- Holiday pay and pension scheme

- Free PVG, company mobile phone and uniform provided

- Access to our benefits & discounts platform WeCare, alongside being eligible for the Blue Light Card Scheme - offering you thousands of discounts on high street shopping, your weekly food shop, eating out and family activities.

- Exclusive discounts to help you get on the road including savings on drivinglessons, fuel, car insurance, car maintenance, cycle hire and much more

- Enhanced maternity (12 weeks full pay), paternity and parental leave policies

- An industry-leading career development pathway, you will work towards your SVQ and there is plenty of opportunity for progression - 50% of our salaried roles are filled internally.

- Wellbeing support - including employee assistance programme, mental health first aiders, healthcare cash plan and free eye tests & contribution to the cost of glasses.

- Extra earnings through our referral scheme Care Friends - £500 per referral

Key Requirements:

- Previous experience

- You will be subject to a DBS/PVG check and references

- You must have the Right to Work in the UK

We've brought homecare into the 21st century, by developing technology that streamlines administrative tasks, enhances outcomes, and allows you to focus on the most important part of your role - caring for our clients.

If you are looking for a truly rewarding role, where the companionship and comfort you provide will bring smiles and a sense of safety to those you care for - then apply today!

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.