Total 5,237 Customer Service job vacancies in Bristol/London, EC4M 7HP

We're looking for a kind, compassionate and resilient Team Leader to join our Learning Disabilities service in Newham.

£31,534.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
A Team Leader will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Implementing new initiatives and making sure all staff understand them.

What you'll bring:

Essential:
- Educated to degree level or equivalent

Desirable:
- Other relevant professional memberships and/or specialist qualifications are desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job Decription

We're looking for a kind, compassionate and resilient Team Leader to join our Mental Health service in Tower Hamlets

£31,534.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
A Team Leader will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry a small caseload of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:
- At least two years' experience in adult social care in the field of Mental Health.
- A good understanding of the range of Mental Health diagnoses and how these can present.

Desirable:
- Relevant professional memberships and/or specialist qualifications are desirable
- Qualifications or an interest in Psychology

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see the full Job description on our Website

We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our RBKC Mental Health Service in Kensington & Chelsea.

£28,538.40 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

To apply for this role, please complete the online application form and email a supporting statement

Your supporting statement should explain why you are applying for this role, and outline how your skills, knowledge and experience relate to the role, giving specific examples where possible.

The shift pattern for this role includes 5x 8hr shifts per week on a rolling rota of Monday to Sunday. This post involves some weekend and bank holiday working.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Understand the concept of Recovery and apply those principles to develop an environment and service that enhances recovery
Put the service-user at the centre of their support and promote optimism and hope for their increased independence
Act as a positive influence on service-users encouraging responsible behaviour and self reliance to people residing in the Service
Support people in a way that maximises their self-sufficiency and enables them to live independently upon discharge from the service
Support customers to maintain their tenancy
Carry out holistic assessments and devise appropriate recovery focused support plans, and comprehensive risk assessments in full consultation with service-users, their families/carers and other agencies
Ensure recovery focused support plans are created, reviewed, evaluated and amended in accordance with changing needs, presenting risks and individual preferences in order to promote recovery
Undertake key working responsibilities for a caseload assigned by the Team Leader/Service Manager
Be flexible and responsive to the needs of service-users as directed by their personal support plan
Provide recovery focused support to achieve personal goals/aspirations in partnership with service-users, family members and statutory agencies. To work with service-users on a one to one basis to achieve positive outcomes within the given service timeframe
Ensure ongoing assessment and management of risks within an attitude of 'positive risk taking'

For the full list please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:

At least an NVQ Level 3 in Health & Social care, or equivalent
Minimum of 3 years experience in working in mental health or other specialist social care services
Bring expertise in specialist areas such as dual diagnosis, substance misuse, hoarding or therapeutic interventions.

Desirable:

An understanding of care-planning processes and Models of Care within mental health
Knowledge of group and individual therapy

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We are looking for Account Service Manager based in London to ensure customer satisfaction and successful delivery of geospatial intelligence products and services. The role involves managing customer relationships, addressing concerns, and coordinating with internal teams to meet contractual commitments and foster account growth.

Responsibilities:
Serve as the main point of contact for technical and operational support, escalating issues as needed.
Build strong customer relationships, proactively resolving issues and ensuring satisfaction.
Collaborate across teams to solve customer problems and represent their voice.
Analyse customer data to recommend solutions and ensure key performance indicators are met.
Inform customers about new products and features.
Identify opportunities for upsell and new revenue, and communicate these to sales teams.

Requirements:
Bachelors degree or equivalent, with 3+ years in customer facing roles.
Strong understanding of technical platforms, software, and geospatial solutions (GIS, remote sensing, image processing).
Ability to adapt to shifting priorities.
Expected travel

An opportunity has arisen for 1 full time receptionist roles within the busy outpatient department in Newham University hospital. There are 4 busy outpatient areas and you will be required to rotate in these areas.

The team requires a highly organized receptionist to provide a range of duties.

You will be energetic, positive, hardworking and enthusiastic. Have an ability to work at pace, to multi task and to priorities work are key skills required for the post. There is a high volume patient contact so experience in Customer Services is a must.

You will enjoy working with a range of tasks and you will possess outstanding interpersonal and communication skills. You will be computer literate, be conscientious and be able to deal with confidential issues.
The post holder will have excellent communication and computer skills.Good keyboard skills and computer literacy are required as this post involves using the Cerner Millennium Care Records System (CRS) .

The clinics operate Monday to Friday between 08:00 and 18:00 but we sometimes hold ad-hoc clinics in the evenings 17:00 and 20:00 and on Saturdays and Sundays which can be anytime between 8am and 6pm. You should therefore expect to work some evening and weekends as part of your full time hours

The Outpatient Department at Newham Hospital is the “Shop window” and is normally the first point of contact for the majority of patients. Many of these patients will be extremely nervous about their visit and therefore it is important that a friendly, efficient and effective service is offered by our reception staff.

Patients and their carers expect and have the right to receive first class service and this often starts by the way they are received by reception staff, prior to their meeting with the clinical staff. It is the duty of the receptionist to welcome all patients and offer them an efficient service through the system.

With the Government initiative around the 18 Weeks pathway, it is important that receptionists realize the essential role they have to play. It is the duty of the receptionists to record all activity on CRS, thus ensuring not only the pathway for the patient is recorded but also that the Trust is able to achieve the income from the relevant PCT for patients care

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.


This advert closes on Sunday 1 Dec 2024

Learning Support Assistant Contract – Fixed term, 31 August 2025
Monday – Friday 830am - 3.30 pm Term Time only
Starting Salary: Approx £21,586Visit Welcome by appointment please contact the schoolWe are looking for Learning Support Assistants to join our staff team at Claremont School. Claremont School works in a supportive multi-professional team approach, with the student at the centre of everything we do. You will have a good sense of humour and plenty of energy to engage students. You will be committed to supporting students, in all areas, to be as independent as possible. Claremont School is located in North Bristol, across 2 sites. Staff at Claremont School have the honour of working with the most amazing students with physical disabilities and a range of additional and/or associated learning needs, sensory impairment and health needs, aged 2 to 19 years. You will have excellent professional development opportunities linked to Appraisal and CDP. Closing Date – 5th December 9.00am
Interview – 10th December Safeguarding Statement: Claremont School is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and all appointments will be subject to appropriate vetting, including an enhanced DBS disclosure check At Claremont School we value having a workforce as diverse as the city and surrounding areas we work with. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit. An on-line search will be completed as part of the shortlisting process. There will be an opportunity to address any issues of concern that come up during the search at the interview

We are looking to appoint a Special educational needs and disabilities (SEND) Learning Support Assistant, to provide one to one support and care for children with complex needs, enabling them to attend nursery and build their independence.
What’s it like being a SEND learning support assistant at Redcliffe Nursery School…
“Being a support worker is a fast paced, varied and incredibly rewarding job and I love it. Spending time with a child one to one, learning about them, how they communicate and process things, earning their trust and then watching them as they learn, grow and interact with others is incredible. No day is ever the same and there are ups and down on the way, but in my opinion, there is nothing like it!” – Jessie, SEND learning support assistant at Redcliffe Nursery School.
The ideal candidate will have some experience of working with children with complex SEND needs. Previous experience is desired, however not essential, as training will be provided. The successful candidates will be working alongside other SEND Learning Support Assistants and our as part of a supportive SEND team. We place high value on the training and skill development for all members of staff.
Applicants will need to be enthusiastic, energetic and have the ability to implement consistent routines and boundaries. Be able to build positive relationships, working closely with staff and parents in order to share detailed information regarding the child’s nursery day.
Being outdoors is strongly embedded in our ethos. You will need to be willing to spend time outdoors during children’s play and support the child with regular visits to Leigh Wood’s as part of our Forest Experience.Working hours: flexible – Full time and part time options available. Standard working hours are 8.45am-3.15pm, with the potential to include hours from 8.00am-4.00pm for the successful applicant. A minimum of 3 days will be required. We are committed to supporting our staff team in their personal and professional development. Whether you’re just starting out working in early years, or have decades of experience, we will provide bespoke support to enable you to thrive in the role and meet your career aspirations.
• A thorough induction.
• An opportunity to take part in whole team professional development INSET days.
• Ongoing opportunities for professional development.
• A warm and supportive team.
• Supervision with a leader.
• A chance to shape and develop our after-school provision.
• A chance to learn from our Key People, qualified teachers and SENDOs.
• A chance to contribute your ideas and energy to the nursery and be a valued member of the team.
Closing date: Midday Friday 6th December, Interviews to be held: W/C 9th December. We reserve the rights to close the application window sooner, should a suitable applicant be foundFor further information, please see accompanying documents

Responsible to: Head of Year
Hours: 37.5 hours Term Time plus 10 days (0.9 FTE)
Salary: S22 - S26 FTE (FTE of £28,317 - £31,389)
Actual of £25,376 - £28,129 pro-rated
Start date: 6th January 2025 or as soon as possible thereafter
Contract type: 1 x Fixed term until 31st August 2024, and 1 x Maternity coverTrinity Academy is a highly oversubscribed free school that opened in 2019. We are a values based community that focuses on the learning of all students and staff, that cares deeply for our young people and each other and that is committed to co-curricular enrichment. Our stated goal is to be a +1 school for progress and as such, we are looking for two highly motivated, professional and well qualified pastoral leaders to join us in our mission.
Our pastoral support leaders are an outstanding group of people with a passion to see all young people succeed. In joining this team, you will play a key role in working with a wide range of students with varying degrees of need, to help them navigate and succeed in secondary school.
This job is suitable for someone who is looking for a career in education or working with young people. While experience of working in a similar field or role is preferable it is not essential. In all cases, training is available for the right candidate who wishes to develop their skill set. What is essential is the drive and determination that every student shall receive the support they need to be given the best chance to succeed; a person who is confident enough to evaluate current provision, identify areas we can improve and then implement the required improvements will be successful in the position. You will support in the behaviour of a specific year group and often have to work with students who find school difficult. Fundamentally you have to really care about students.
We have two vacancies; one to cover maternity leave and one on a fixed term basis until 31st August. Whilst we cannot guarantee, we are hopeful that some permanent positions will be available in September 2025.
What you will get from Trinity Academy:
The chance to join a growing organisation during an extremely exciting time, with the opportunity for development.
Membership to the Local Government Pension Scheme.
Employees can join our cycle-to-work scheme.
A 24/7 employee assistance programme which provides counselling, support and advice on a wide array of areas.
Considerable opportunity for career development both within the school and across the Cathedral Schools Trust.
We are committed to your professional development. As a growing school there is considerable opportunity for career development both within the school and across the Cathedral Schools Trust.
Applications are welcome from both new and experienced psls with the vision and ability to work in an outstanding department.
If you would like to find out more about the school including FAQs, please visit the school website.Please read further documents for further details about the role including the job description and person specification.
Please note that we will only consider applications through iTrent and will not consider CVs so please ensure that your supporting statement on the application meets the requirements of the person specification. We encourage you to be succinct and to restrict your supporting statement to no more than four pages in length.
Closing date: 2nd December 2024
Interviews: 10th December 2024
Due to the high levels of applications for roles at Trinity, we are unable to register receipt of applications. Candidates will be contacted if they are successfully shortlisted for an interview. If you have not heard from us by the interview date, unfortunately you have been unsuccessful on this occasion.
We reserve the right to appoint before the deadline for an exceptional candidate.
We are committed to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment. All posts at Trinity Academy are subject to pre-employment checks including, but not limited to, initial and periodic enhanced level checks with the Disclosure and Barring Service.
The school may carry out online searches on shortlisted applicants and all applicants will be required to provide details of their online profile, including social media account names/handles, as part of the interview process.
The safeguarding responsibilities of the post include:
Commitment to safeguarding and promoting the welfare of children and young people.
The post is exempt from the Rehabilitation of Offenders Act 1974. The school is therefore permitted to ask job applicants to declare all convictions and cautions on a self-declaration form in advance of attending an interview (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children.
Cathedral Schools Trust is an equal opportunities employer and recognises the strength in diversity. Our schools have a wide range of cultural, socio economic and religious influences and we use this to ensure that we broaden our understanding of each other and the world.
Applications are welcome from all suitably qualified candidates regardless of race, colour, nationality, ethnic or national origin, religion or religious belief, sex or sexual orientation, gender reassignment, disability or age, and maternity, marital or civil partner status. We particularly encourage applications from under-represented groups.
We are a life-friendly school and support our employees in achieving a balance in life and meeting their commitments beyond school.
For further information about our Recruitment and Safeguarding procedures, please refer to CST Recruitment, Selection and Disclosure Policy and CST Safeguarding and Child Protection Policy.

The Receptionist is essential to the smooth running of the department. You will be first point of contact for all patient enquires and it is essential that the patient's experience begins in a professional and polite manner. Although you will be assigned to specific departments, you will be trained in all aspects of the work and they will be expected to work flexibly to ensure all tasks are completed at all times. The Receptionist is required to work within a team to provide a comprehensive and quality clerical service, while maintaining a high quality of support to the department and present a caring and efficient service to patients and their families, both in the clinic and during subsequent communication. Duties and Responsibilities Reception Duties Act as a first point of contact for patient queries Provide a high quality reception service to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service usersManage all telephone calls according to departmental standards and respond appropriately to maintain effective communication channels Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary keep reception and waiting area tidy and to monitor environment, reporting any concerns to the appropriate body Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support De-escalate stressful situations at times of verbal aggression or hostility from patients. Patient Administration Provide a welcoming and efficient reception service and to put patients at their ease Ensure that patients and visitors are well informed and that messages are communicated promptly Respond to enquiries in a courteous and efficient manner Ensure all patients demographic details are captured accurately and checked with the patient and any amendments/corrections are made in an accurate and timely fashion Ensure patient notes are prepared in a timely manner to allow admission from the Emergency Department to the Ward Work closely with the clinical team to identify mechanisms to improve service delivery and ensure that an optimum service is provided at all times Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives Escalate any issues where appropriate to Team Leaders Be aware of patients with special needs and to ensure these needs aremet/exceeded by notifying appropriate clinical staff Organise patient transport and parking facilities Participate in department development as appropriate and participate in departmental meetings Undertake any other duties commensurate to the grade, required to ensure the smooth and efficient running of the department Undertake any training as required to complete the tasks associated with the job role Ensure that all health records are appropriately tracked and securely stored whilst in the department according to the Health Records Policy To provide general administration support as directed by management Information Systems Set up, maintain and amend patient records held on the patient administration system Ensure that all data is inputted accurately into the clinical system in a timely manner Enter diagnostic coding data relating to patient details onto IT system Assist in the collation of patient activity data/quality information, relating to the Trusts business processes and audit procedures Ensure patient information is validated and updated on system on each attendance Act as the main point of contact for registering patients during cross site IT application downtime The post holder is required to follow Trust policies and procedures which are regularly updated including: Confidentiality / Data Protection / Freedom of InformationPost holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person, those staff will be liable to disciplinary action up to and including dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information. Following the Freedom of Information Act (FOI) 2005, post holders must apply the Trusts FOI procedure if they receive a written request for information. Information GovernanceAll staff must comply with information governance requirements. These includes statutory responsibilities (such as compliance with the Data Protection Act), following national guidance (such as the NHS Confidentiality Code of Practice) and compliance with local policies and procedures (such as the Trust's Confidentiality policy). Staff are responsible for any personal information (belongingto staff or patients) that they access and must ensure it is stored, processed and forwarded in a secure and appropriate manner. Equal OpportunitiesPost holders must at all times fulfil their responsibilities with regard to the Trusts Equal Opportunities Policy and equality laws. Health and SafetyAll post holders have a responsibility, under the Healthand Safety at Work Act (1974) and subsequently published regulations, to ensure that the Trusts health and safety policies and procedures are complied with to maintain a safe working environment for patients, visitors and employees. Infection ControlAll post holders have a personal obligation to act to reduce healthcare-associated infections (HCAIs). They must attend mandatory training in Infection Control and be compliant with all measures required by the Trust to reduce HCAIs. All post holders must comply with Trust infection screening and immunisation policies as well as be familiar with the Trusts Infection Control Policies, including those that apply to their duties, such as Hand Decontamination Policy, Personal Protective Equipment Policy, safe procedures for using aseptic techniques and safe disposal of sharps. Risk ManagementAll post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with the Trusts use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses in order to improve services. Post holders must also attend training identified by their manager, or stated by the Trust to be mandatory. Flexible WorkingAs an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Safeguarding children and vulnerable adultsPost holders have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role. SustainabilityIt is the responsibility of all staff to minimise the Trusts environmental impact by recycling wherever possible, switching off lights, computers monitors and equipment when not in use, minimising water usage and reporting faults promptly. Smoking PolicyThe Trust is committed to providing a healthy and safe environment for staff, patients and visitors. Staff are therefore not permitted to smoke on Trust property or in Trust vehicles Review of this Job DescriptionThis job description is intended as an outline of the general areas of activity and will be amended in the light of the changing needs of the organisation. To be reviewed in conjunction with the post holder.

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Stores Support Officer
HMP Thameside, Thamesmead
Full-Time, Permanent
£24,150 plus £6200 London allowance

HMP Thameside is a privately run prison estate located in South-East London. The prison is a remand establishment operated by Serco Ltd.

We have an opening for a Stores Support Officer working primarily in the Stores & Procurement department.

The Stores department is responsible for the purchasing and distribution of essential supplies and services for the smooth running and operation of the prison. This is a key function which facilitate the day-to-day activities and running of the prison. A role which enables and serves the needs of both staff and prisoners.

The role is both administrative and physical in nature.

The physical aspect of the role involves manual handling
- required to lift/move heavy items, boxes can weigh between 20kg-30kg, and the individual must be comfortable lifting to that amount.

Key Accountabilities


- You will be required to keep accurate records of items issued-out and stock levels,ensuring that correct processes are adhered to.
- Raise Purchase Order (PO) for suppliers. Placing requisition orders on the Guided Buying and SAP databases.
- Check items against delivery note and Goods Receipt (GRN) goods on system.
- Handling telephone enquiries from Suppliers and providing advice to staff and customers.
- Enquiries can involve anything from quotes prices, delivery dates from suppliers to emergency uniforms from staffs.
- Manning the Stores door during opening hours serving customers i.e., staff and third-party agencies. Checking requisition forms for management approval signature and issuing items to staff.
- Organising and distribution of staff uniforms.
- Stock replenishment



What you need to do the role?


- Experience in an administrative role
- Good communication and interpersonal skills with the ability to professionally engage face to face with the customer.
- Good keyboarding skills, ideally knowledge of Microsoft Office
- Experience of working in a fast-paced environment · Inventory Control
- Physically able to do manual handling work

This role is subject to a Security Clearance


What we offer


- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- Employee Assistance Programme
- A safe and supportive culture
- The chance to make a positive difference to the prison and court systems
- A company passionate about diversity and inclusion
- Serco Benefits package

Proud member of the Disability Confident employer scheme

Care Assistant

Bedminster area

From £12.56 per weekly pay

Hours are within school time 09:00-14:00/15:00

At the request of our client, we require females only

Drivers are essential

About Prestige Nursing & Care Bristol

Bristol branch prides itself on the care they deliver in and around the community, with colleagues and clients having been with us for over 15 years! Whilst our branch is situated in the lovely village of Bristol, much of our work is in and around our towns and villages within the area. We offer a variety of care services; however, we do pride ourselves on the excellent support and care we deliver to our clients, specialising in homecare and complex care.

What our client is looking for

Our male client is looking for caring, reliable and experienced care assistants to support him with his day to day life. Our client requires support with accessing the community. He loves to go out for lunch with his carers which you will be provided with. He is looking for female carers that can drive. Hours are within school time 9-2/3pm.

Do you need experience?

As much as this is preferred, we do offer an excellent care certificate training programme for anyone who is new to care.

Your role will include

• Medication management and administration
• Help around the house
• Personal care
• Continence care
• General emotional support

What we offer:

• A variety of shifts to suit your lifestyle
• You will be paid the National Minimum Wage for all attended training sessions and shadow shifts.
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Weekly Pay
• Holiday Pay
• Refer a friend with the Care Friends mobile app and earn extra money - T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

We're looking for:

• Excellent communication skills
• A full UK driver's licence & your own vehicleis a requirement
• Good professional and personal references

Want to find out how you can make life better for yourself and the people you care for?

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

You may be asked to provide your employment details through HMRC.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

#INDBAU24

Flexible working arrangements, ideally full time, and can consider flexible and compressed hours,up to 37 hours a week.

Remote working manageable, with use of Counsel to cover attended hearings.

Your new company
Your new job working as a Senior Broker Support Technician / will be working at an independent Lloyd's insurance and reinsurance broker specialising in providing bespoke solutions to support their clients' growth and success. With Offices overseas and the UK, your new brokers are growing from strength to strength and pride themselves on providing a wide range of specialist insurance solutions provided to businesses, insurance brokers and trade associations. A permanent position for a Broker support Technician has arisen within an established North American and International Property and Casualty team.
Dealing with both a mix of Binders and open market Property and related risks

Your new role

Your new job working as a Senior Broker Support Technician will be responsible for providing a quality technical service to Brokers covering all aspects of their insurance.
You will be responsible for the production of MRC slips and endorsements. You will also be responsible for working closely with Placing Brokers, Producing Brokers, colleagues and clients. The role will inched the analysis of data under existing Binding Authority Agreements. Dealing with Market statistics (PI / Earned to Incurred etc). Preparation of MRC slips and endorsements, as well as updating and maintaining monthly Earned to Incurred statistics. Compiling and maintaining risk level data for Binding Authority Agreements. Knowledge and use of Lloyd's systems eg DComm/Lineage (would be advantageous). You will also produce open market MRC Slips and Endorsements on occasions.
What you'll need to succeed
Your previous experience working as a Technician dealing with Non Marine or Property risks emanating ideally from North America will contribute to your success in securing this role. Experience of Binding Authorities as well as DComm/Lineage would be advantageous. You will be technically astute and ideally, you will have an experience in MRC slip production and endorsements. You will have excellent communication skills both written and verbally. Cross training to NA Property and Transportation will be offered
PLEASE ONLY APPLY IF YOU HAVE LONDON MARKET TECHNICAL EXPERIENCE WORKING AT A LLOYD'S BROKER WORKING

AS A TECHNICIAN , IDEALLY WITH KNOWLEDGE AND OR EXPERIENCE IN DEALING WITH NORTH AMERICAN RISKS,. YOU MUST BE ABLE TO PRODUCE MRC SLIPS, AS WELL AS HAVE EXPERIENCE OF BINDERS


What you'll get in return
Flexible working options available.
You will be offered the chance to work for a leading Lloyd's Brokers, in a progressive team full of like-minded individuals willing to support you. You will be offered a generous salary of up to £75,000 depending on your experience plus a comprehensive Benefits and Bonus package. You'll enjoy utilising your technical ability in a leading independent Lloyd's Broker, working closely with Placing Brokers

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Feed our customers and we’ll fuel your career.

As a Food Service Assistant at Sodexo in Shell Centre, London Waterloo, you’ll help with the preparation and serving of our vibrant menu whilst ensuring all working areas are clean and tidy. Setting up for our executive events and ensuring a high standard of service is key, in this role. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What you’ll do:

• Assist in setup and serving of hot and/or cold foods
• Clean and sanitise equipment and workstations
• Set up and breakdown of service stations
• Interact with clients, upholding that Sodexo 5* Service

What you bring:

• A passion for providing nutritious and delicious meals
• Positive attitude, professionalism, and respect for others
• Basic food-handling skills is desirable but a great attitude and willingness to learn also ticks the box
• Ability to work in a standing position for prolonged periods of time

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! We make careers happen.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

Package Description

Belong in a team. Thrive in service.

• 40 hours per week
• Monday to Friday
• £13.15 per hour

​Check your local transport links here: Plan Your Journey | Traveline

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

We are looking for an enthusiastic and highly motivated service manager to join our busy Surgery, Perioperative Medicine and Adult Critical Care team. You will support this award-winning team to effectively manage patient flow, admin and clerical teams, service improvement projects, and financial performance.

As part of Team Surgery, you will work closely as part of a triumvirate to deliver high quality, efficient and forward thinking services across The Royal London and Mile End Hospitals. You will be part of a team that is responsible for Scheduling, Theatres, Critical Care, Anaesthetics, Pain, and Elective Care.

You will be operationally responsible for managing our adult theatres complex, supporting the daily patient flow of patients through our elective care footprint. You will also have responsibility for managing our elective care scheduling team supporting patients to come int to hospital. This role will work closely with the Service Manager for Anaesthetics and Critical Care and the Service Manager for Medical Equipment, and will also have a close working relationship with the Surgical Specialties Teams and the Emergency Care and Trauma Teams.

You will also establishandoversee specific workstreams that are part of the Theatres Efficiency Group. A strong patient focussed attitude and a collaborative working approach is key.

As part of the triumvirate leadership team, the post-holder will be responsible for ensuring the safe, high quality, efficient and financially sustainable delivery of all services within their portfolio.

The post-holder will be a key member of the leadership team in Theatres, Peri-operative Medicine and Critical Care, working collaboratively across a fast-paced, dynamic department. The candidate will be joining a friendly and ambitious team committed to triumvirate working, continuous improvement and high-quality patient care.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.


This advert closes on Thursday 5 Dec 2024