Total 814 Customer Service job vacancies in Birmingham, B2 4BJ

As an Equal Employment Manager (Resolution Program Manager), you will:

• Serve as the principal advisor in the EEO office, performing preliminary counseling of employees expressing the desire to file complaints. Serve as a technical representative for Civil Rights and Equal Opportunity complaints.
• Assign cases, monitor stringent deadlines, and approve when initial time limits should be extended.
• Provide counselors guidance and assist in resolving individual complaints when appropriate; manage, create, coordinate, and conduct training and development of all EEO Counselors.
• Manage the hiring process when new counselors are needed, keep the position descriptions updated, write vacancies and notice of opportunities, post positions and conduct interviews and selection process.
• Consult with and advise individuals and all levels of management officials on EEO issues, questions, and EEO programs. The purpose and extent of each contact is different, varying on the issues, but often involve adversarial relationships between managers and employees.

Starting at $103,409 Per Year (GS 13)

As a Lead IT Project Manager, you will:

-Articulate and communicate to the team the assignment, project, problem to be solved, actionable events, milestones, and or program issues under review, and deadlines and time frames for completion.

-Lead the team in: identifying, distributing and balancing workload and tasks among employees in accordance with established work flow, skill level and or occupational specialization; making adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; and ensuring that each employee has an integral role in developing the final team product.

-Provide project leadership during planning, design, and execution phases of Information Technology (IT) projects (software engineering, hosting, networking, telecommunications. and others). The work includes team leadership, planning, coordination among project members, and documenting project artifacts.

-Determine the impact of changes to existing systems or infrastructure components. Ensure security controls and requirements are incorporated; contribute information and documentation for Security Plans.

Starting at $103,409 Per Year (GS 13)

For further details on the main responsibilities, please see the attached job description and person specification.

Operational Management Operations Deputise as required for Service Delivery Managers of Complex Care and/or Secure Transport services as required by the company. Address any operational issues promptly and take necessary actions to resolve them. Be part of the on-call rota to be on call as required by the Company Stand in for Clinical Support Managers/Customer Support Coordinators where required Service Contracts Ensure the completion of service contracts compliance with terms and conditions. Verify that services provided align with the defined scope, duration, and pricing. Confirm authorisation of services as per contractual agreements to ensure correct billing Quality Monitoring Conduct investigations into operational and clinical issues, incidents, or complaints, gathering relevant data, analysing findings, and preparing comprehensive reports with recommendations for improvement or corrective action. Compile and analyse operational data, key performance indicators (KPIs), and other relevant metrics to generate insightful reports for presentation to the senior leadership team, enabling informed decision-making and strategic planning. Utilise monitoring tools to assess the quality and efficiency of service provision. Provide constructive feedback to team members to enhance performance and patient care. Offer coaching sessions to develop skills and address areas needing improvement. Management Supervise and support a team of substantive and zero-hour frontline workers, providing direction, guidance, training, and feedback to ensure optimal performance and adherence to company policies and procedures. Ensure adherence to Complex Care and Secure Transport policies, procedures, and protocols. Conduct service visits to all new and ongoing services to ensure good practice and quality of care delivery. Ensure team compliance with clinical guidelines and best practices and conduct audits and remedial actions required. Address any deviations from established standards and provide guidance for correction. Ensure shifts are schedule and allocate tasks efficiently to ensure optimal coverage of new and ongoing services. Monitor attendance and address any issues or gaps promptly. Generate and analyse performance reports to identify trends and areas for improvement. Leadership Support and Guidance Offer assistance to team members dealing with complex or challenging services. Handle escalated issues/concerns and complaints with professionalism and empathy. Serve as a resource for the team, providing guidance and solutions as needed. Stakeholders Management: Maintain open communication with other leaders and managers to ensure alignment of goals and strategies. Collaborate with stakeholders to streamline service delivery and resolve issues efficiently. Foster a culture of collaboration and teamwork across departments. Improvement and Innovation: Proactively seek out areas for improvement in Complex Care and Secure Transport processes and systems. Implement innovative solutions to enhance efficiency and effectiveness. Encourage team members to contribute ideas and participate in improvement initiatives. Training and Development Organise regular team meetings to disseminate information, updates, and feedback. Provide training sessions to enhance skills and knowledge relevant to the job. Cultivate a positive and collaborative team culture that promotes learning and growth. Mental Health Act, Mental Capacity Act and Legal Status Management including DoLS Monitor, review, provide guidance and direction as to the legal status of patients who are subject to the Mental Health Act 1983, Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS - new legislation pending) and ensure that they are detained or treated in accordance with the law and the code of practice in all new and ongoing services in Complex Care Secure and Transport Provide guidance and information to support to patients, relatives, carers, and staff on the rights and safeguards of the act, such as consent to treatment, appeals, advocacy, and complaints. Liaise with external agencies and professionals, such as Approved Mental Health Professionals to ensure lawful detention and conveyance. Maintain accurate and confidential records of the legal status and treatment of patients Keep up to date with the changes and developments in the legislation, policy, and practice related to the Mental Health Act 1983, Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS - new legislation pending) and the Code of Practice. Participate in training and supervision, and contribute to the development and improvement of the mental health act knowledge and training

Strategic and Operational Leadership Operations Oversight Provide comprehensive leadership, taking full accountability for the strategic and operational day-to-day running of Complex Care and/or Secure Transport services, ensuring alignment with the companys mission and objectives. Ensure rosters are completed in advance using the available technology to ensure optimal utilisation of staff hours, annual leave planning and sickness management Drive operational excellence by establishing, monitoring, and refining processes within the HUB, staffing rosters (PSS&PCC), and service (job) allocations ensuring seamless, efficient, and effective staff utilisation and service delivery. Lead the resolution of high-impact operational issues, implementing sustainable solutions while ensuring business continuity and service quality. Participate in senior leadership on-call rota/duties, providing high-level guidance during critical incidents and ensuring consistent operational support across the company Stand in for Clinical Support Managers/Customer Support Coordinators where required Contracts Management and Business Development Oversee and ensure full compliance with service contract terms, conditions, and performance standards, driving optimal contract execution and service delivery. Lead contract evaluations to ensure services provided meet defined scope, duration, and financial agreements, while proactively identifying areas for renegotiation or improvement. Ensure compliance with provisions as per contractual agreements, ensuring accuracy in data collection and input for billing. Proactively identify and target potential customers in the UK sector Attend industry events, conferences, and seminars to stay updated on market trends, network, and generate leads. Quality Governance and Continuous Improvement Lead comprehensive investigations into significant operational or clinical issues, ensuring thorough data analysis, root cause identification, and the development of robust corrective actions. Present findings and recommendations to the senior leadership team for strategic decision-making. Synthesise key performance indicators (KPIs) and operational metrics into actionable insights, driving continuous service improvement and aligning operational performance with company objectives. Implement advanced monitoring frameworks to ensure service quality, proactively identifying risks and opportunities for enhancement. Complete customer visits from a clinical and business development perspective whilst identifying areas of improvement Foster a culture of accountability through constructive feedback, coaching, and development initiatives, improving team performance and service delivery standards. People and Performance Management Provide senior leadership and mentorship to a diverse team of frontline and zero-hour workers, ensuring alignment with organisational policies, performance standards, and best practices. Conduct strategic service audits and quality assessments, ensuring compliance with Complex Care and Secure Transport protocols, and driving remedial actions as necessary. Lead workforce planning initiatives, optimising resource allocation, and ensuring robust shift scheduling to support new and ongoing services. Implement performance management systems to track and evaluate team output, driving continuous improvement and addressing attendance or performance gaps promptly through appraisals, supervision, absence meetings and performance improvement plans. Leadership and Strategic Influence Decision Making Serve as a trusted senior leader, offering guidance and decision-making support to teams managing complex or high-risk services, ensuring alignment with corporate objectives and service excellence. Lead the resolution of escalated concerns, complaints, and incidents, fostering a culture of professionalism, empathy, and responsiveness. Stakeholder and Cross-Functional Leadership Cultivate and maintain strategic relationships with internal and external stakeholders, ensuring operational objectives are aligned with broader organisational strategies. Lead cross-functional collaboration efforts, promoting streamlined service delivery, and fostering a unified approach to problem-solving across departments. Represent the organisation in strategic forums, advocating for service improvements and operational innovations. Continuous Improvement and Innovation Spearhead strategic initiatives aimed at driving innovation within Complex Care and Secure Transport services, identifying and implementing new processes, technologies, or methodologies that enhance operational efficiency and service quality. Inspire and empower teams to contribute to ongoing improvement efforts, promoting a culture of creativity, accountability, and excellence in service delivery. Talent Development and Organisational Culture Lead talent development strategies, ensuring the continuous professional growth of teams through tailored training programs and leadership development initiatives. Foster a high-performance culture that emphasises learning, collaboration, and shared success, positioning the company as an employer of choice within the sector. Mental Health Act, Mental Capacity Act and Legal Status Management including DoLS Monitor, review, provide guidance and direction as to the legal status of patients who are subject to the Mental Health Act 1983, Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS - new legislation pending) and ensure that they are detained or treated in accordance with the law and the code of practice in all new and ongoing services in Complex Care Secure and Transport Provide guidance and information to support to patients, relatives, carers, and staff on the rights and safeguards of the act, such as consent to treatment, appeals, advocacy, and complaints. Liaise with external agencies and professionals, such as Approved Mental Health Professionals to ensure lawful detention and conveyance. Maintain accurate and confidential records of the legal status and treatment of patients Keep up to date with the changes and developments in the legislation, policy, and practice related to the Mental Health Act 1983, Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS - new legislation pending) and the Code of Practice. Participate in training and supervision, and contribute to the development and improvement of the mental health act knowledge and training

A Vacancy at Birmingham and Solihull Mental Health NHS Foundation Trust.


This is an exciting opportunity to be part of the Birmingham and Solihull Mental Health Provider Collaborative's Commissioning and Transformation Team. We are a friendly team working to commission all-age mental health services. This role is predominantly working in the children and young people's space with opportunities to work in adults as well.

This is an excellent and exciting opportunity for a highly motivated individual to develop further their leadership skills and to work with clinical leads and senior managers across Birmingham and Solihull as the Integrated Care System (ICS) continues develops over the next year.

The NHS Long Term Plan set the context for the future of how NHS organisations, in partnership with local councils and others, take collective responsibility for managing resources, delivering NHS standards, and improving the health of the population they serve as an integrated care system.

The ICS will enable local services to provide better and more joined-up care for patients by working more closely together. For staff, improved collaboration can help to make it easier to work with colleagues from other organisations. By making better use of data to understand local people’s health, the system will be enabled to provide care that is tailored to individual needs..







The post holder will support the development of strategy, planning, redesign, policy, commissioning and performance management of mental health services across Birmingham and Solihull as a member of the Mental Health Provider Collaborative.

You will have responsibility for support and at times leading delivering key elements of the Commissioning and Transformation teams workplan such as:
• Children and young people's transformation programme
• Health Inequalities
• Mental health support teams in schools
• Crisis care
• Talking therapies



You will join a team comprising experienced commissioners from a range of professional backgrounds. We are committed to developing effective relationships with key stakeholders such as: children and young people, parents and carers, Acute Mental Health Providers, NHS England Specialised services commissioning, place based partnerships, GPs and Primary Care Networks, Local Authority and Public Health teams, other provider Trusts, voluntary and community based organisations and other third party partner organisations, to support positive working.

The ideal candidate will be able to use data effectively to explore key lines of enquiry and develop proposals which are evidence-based. They will work in a collaborative manner drawing upon diverse perspectives including those of people who use and deliver services.

Most importantly they will be committed to supporting improvements in mental health across the population of Birmingham and Solihull.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached jobdescription and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.


This advert closes on Sunday 17 Nov 2024

Job Title & Grade: Customer Service Advisor AO

Contract Type: Permanent
Salary range (depending on location): National - £23,311 to £24,202
Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

Location: Birmingham

Directorate: Case Management
Team: Customer Service Team

Working Pattern:

The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc.

If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 21 hours and to cover 3 days of the week.
To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.

Reporting to: CST Team Supervisor
Closing date for applications: 22nd November 2024
The Legal Aid Agency
We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.

Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.

Our LAA commitment to Diversity and Inclusion
The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.

If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.
The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.

Reasonable Adjustments

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing LAARecruitment@justice.gov.uk after you have applied so that we can discuss options with you.

Case Management

The Case Management department is the delivery function of the Legal Aid Agency and our staff ensure that each year 600,000 new clients are able to access the justice they require, and that their providers are fairly remunerated for the delivery of the legal aid. With over 800 staff based across 11 sites we deliver services for those facing both criminal and civil legal problems.

Customer Service Team

This team is based in Birmingham, they are our front-line connection to Solicitors and the public on Criminal Legal Aid. This team is essential in providing service to some of the most vulnerable members of the public either directly or through legal professionals.

Job Summary

To provide exceptional levels of customer service by answering incoming calls, dealing with queries and providing first time resolution. They will be expected to seek to continuously improve customer knowledge and internal processes to reduce failure demand.

Your new company
Hays are the exclusive recruiting partner for Birmingham City Council, Sandwell Council, Coventry Council and Solihull Metropolitan Borough Council, we are currently looking for candidates to join their teams on a full-time, temporary basis. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities.
Your new role
We are looking for social housing professionals to join Birmingham City Council as part of their Homeless Centre Support staff. As a Housing Support Officer, you will deliver a responsive and customer focused temporary accommodation service and ensure residents promptly access support identified in their Personal Housing and TA Move On plans. There are a number of different locations across Birmingham in which these service centres are located, these locations being Cotteridge, Aston and Perry Barr, if these locations work for you, please ask for the availability.
You will also ensure any income collected is received within agreed procedures and targets, follow service procedures when issuing and recording warnings for minor breaches in tenancy. Immediately report serious breaches of tenancy to your line manager and the resident's caseworker and attend court evictions where required. You will also support service users with housing benefits, employability and other queries.
This role is shift-based on a 6-week rolling rota, so weekend work will be available.

What you'll need to succeed
In order to succeed in your application, you will need a background in Social Housing - this could be a housing officer, neighbourhood officer, homelessness officer etc. You will need knowledge of Legislation and Part 6 and 7 of the Housing Act.
These roles will be an ASAP start, which before starting you will need to pass your reference and compliance checks, upon registration please have your 2 most recent employment details available for reference checks.
This role requires an Enhanced DBS, which Hays will put into process for you free of charge.
What you'll get in return
This Housing Officer job is a full-time, temporary role based in Birmingham. Usually being a 3-month ongoing contract.
For this job, Birmingham City Council are offering an hourly rate of £12 (£13.45 including holiday), and after 13 weeks in assignment you will receive an up lift to £13.20 (£14.79 including holiday).
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

JOB TITLE: COMMERCIAL AIR CON SERVICE / BREAKDOWN ENGINEER

PLACE OF EMPLOYMENT: Mobile Worker

You are required to travel to and work at various locations within the Birmingham, duduley, Coventry area as the Company shall reasonably require for the proper performance of your duties

SALARY: £45,000

HOURS: Monday - Friday 8:00am to 5:00pm (40 hours per week)

RESPONSIBLE TO: Directors

RECRUITMENT: This post is subject to a satisfactory DBS and reference checks

Summary of Duties:

Service and maintenance of air con appliances within both commercial and domestic properties.

Air conditioning/electrical fault finding experience within both commercial and domestic properties.

Main Duties:

Attend service and reactive breakdowns to fault find, diagnose and repair in a timely and cost effective manner.

Using knowledge and air conditioning fault finding experience to provide high levels first time fix and customer care.

To carry out the day to day responsive maintenance, service and repairs as instructed

To carry out servicing and safety checks on all air con systems

To make immediate decisions as regards the repair requirements should the original job order not reflect the actual works required and to inform the relevant director

To inform the customer (with reason) when it is not possible to complete a repair within the first visit and make mutually agreed arrangements to return to complete and inform the relevant director

Direct helpers engaged in assembly or installation of air con systems or components.

Liaise with management and or client to ensure all works are completed.

Ensure that all works and repairs are completed safely and in accordance with current codes and practices.

Abide by all client rules and regulations whilst on site (copy available upon request)

Ensure when purchasing materials, a 'best value and cost effective approach' is sought

To make sure that all training required to carry out the role is maintained and kept up to date.

To accurately complete all relevant documentation associated with the duties and ensure the prompt return to the office of all relevant information in relation to the daily tasks.

Where a Company vehicle is provided, ensure that it is used in accordance with the Company's current policies and procedures

Ensure that all company property, i.e. motor vehicle, uniform, tools etc… are operated safely, kept clean and in good order and tested when required to maintain the safe working of all heating systems

Actively take a proactive approach in finding and quoting additional works, should it be required.

Carry out site audits, vehicle audits, post work inspections, quotations and engineers meetings

Adhere to the Company policies and procedures, handbook and Health & Safety.

PERSON SPECIFICATION:

Essential:

• Recognised air conditioning apprenticeship and Commercial experience Air conditioning experience within the commercial sector e.g, fault finding, service, repair and maintenance on air condition installations and appliances.
• Working knowledge of test equipment including an electrical multi-meter
• Flexible approach:

due to travel aspect, this is a mobile position that will involve travelling to multiple sites across the West & East Midlands as well as some wider travel as required.

due to customer demands, the ability to work additional hours over and above contracted hours if and when required, where overtime would be payable.

• Be part of the emergency call out team on a rota basis
• To promote a positive and professional attitude to all customers and staff.
• Self- motivated and able to work under own initiative as well as within a team.
• Willing to undertake further training/development within the post as required.
• The ability to communicate effectively with tenants and other members of the public.
• Full UK Driving Licence
• Basic IT Skills
• Must have had or willing to have both vaccinations

Please call or send a CV to apply

IDN1

IT Support Engineer - 1st & 2nd Line - Infrastructure Projects - including Senior Service Desk / Helpdesk Support

Birmingham, West Midlands - Hybrid Working Flexibility (2 - 3 days Offices in Birmingham)

Ad-hoc work in Loughborough (IT Clinic)

1st and 2nd Line IT Support and Key Skills required: - MS Applications, MS Office, O355, Active Directory, Group Policy, Windows 10/11, SQL Databases, SQL Queries & Reports, Intune, Apple iPhones - Upgrades and Transitions, DropBox, Setting up Users, Fault Finding, Technical Escalations, Password Security, Virtualisation (VMware) and Service Desk Software & Ticketing Systems etc.

£30,000pa to £35,000pa + Excellent Benefits and Hybrid Working

• Current Full Driver's License required
• Must be eligible for DBS Vetting

This established and well known sporting organisation are seeking and enthusiastic and challenge orientated IT Support Engineer with solid all round IT experience including Service Desk / Helpdesk experience to enhance their IT Team.

You will be eloquent, polite and energetic with a highly professional customer facing skills coupled with strong IT Support experience in Microsoft based Infrastructure environments.

Additional training and on-going support will be provided in this role; however, all applicants must be able to work and learn in an active business environment.

KEY SKILLS:

• MS Applications, Active Directory / Hybrid Environment, Group Policy
• O365 Administration and Windows 10/11
• Setting Up Users, Laptops builds, Inductions etc.
• Password Security, BitLocker
• iPhone Support \ User Setup (Intune) and Dropbox
• Fault Finding and Technical Escalations
• SQL Databases, SQL Queries & Reports
• Service Desk Software & Ticketing Prioritisation \ Escalations \ Management
• Report Creation and Documentation (Policies & Procedures)
• Staff Leaver Process / Security / Handovers
• Asset Register

OTHER SKILLS (Highly Desirable):

• Virtualisation i.e., preferably VMware
• CMS / experience with Word Press
• SQL Database experiences

SOFT SKILLS REQUIRED:

• Excellent listening, verbal, and written communication skills
• Experience with IT Troubleshooting
• Experience in the application of logical problem-solving techniques
• Ability to work independently and as part of a team
• Ability to manage you own workload and prioritise effectively

This client are proud to be tagged as a "Great Place to Work" by current staff and they will offer you an inclusive, collaborative atmosphere to develop your skills as part of a thriving team with opportunities to be grasped for your future.

Call me at Experis IT on 0121 712 8715 today!

As a Senior Accountant, you will:

• Provide analysis and advising in regard to accounting programs, financial systems, business processes, and establishing and communicating Fiscal Service accounting policies and standards.
• Establish financial and management accounting and reporting requirements consistent with financial rules and regulations and advise accounting procedures and controls to ensure adherence.
• Oversee operations of the monthly management and financial accounting functions, ensuring that all accounting guidelines, regulations, and policies are met.
• Serve as a subject matter expert on accounting matters and coordinate with the appropriate external and internal parties to set Fiscal Service's financial policy.

Starting at $103,409 Per Year (GS 13)

As an Accountant (Staff), you will:

• Assist in the planning and execution of highly specialized ARC programs in the field of
  government-wide accounting, cash management, agency accounting and reporting services.
• Develop project plans and ensures that all projects are properly documented and adequately controlled
• Perform analysis and evaluation of proposed initiatives to determine the impact to operations of the office and the bureau
• Develop proposals, issue papers, status reports, training plans, policy, procedural and other documentation as necessary to obtain understanding and decisions in conjunction with assigned projects
• Advise management on accounting matters pertaining to the accomplishment of the offices mission, related to providing accounting services to its customers and stakeholders

Starting at $103,409 Per Year (GS 13)

Primary School Receptionist
Based in Sutton Coldfield, Birmingham
£13ph

Your new company

An outstanding Primary School based in North Birmingham is looking for a School Receptionist. The cover is Monday to Friday, term time only, 8am - 4.00 pm, this is a long term opportunity to start ASAP.

Your new role

The role will be to provide reception cover for a very busy school. The role will entail signing in visitors, inputting registers onto SIMS, dealing with dinner monies and using adsum4. This is a busy school office that requires an individual that can work under pressure.

What you'll need to succeed
You will need to have a high level of communication skills and be able to work quickly under your initiative. You will also have recent satisfactory references for carrying out a similar placement within the last 2 years. You will also need to have an up to date DBS check, the school can't accept any applicants without this.

What you'll get in return
Hays Education has had an established Support Service desk in Birmingham for over ten years, providing quality non classroom based staff into schools. We also provide free Child Protection and Safeguarding Training to any candidate who is registered and working for us as part of their CPD.

What you need to do now I
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Working for a friendly and personable public sector client, as a Field Engineer, you will be part of the team required to do all levels of face-to-face support at various locations in Birmingham.

• Respond to client and system service requests and troubleshoot and fix technical faults and issues to completion.
• Handle security and network administration tasks.
• Perform any hardware repair and replacement.
• Ensure equipment is installed and ready for use by the end-user.
• Co-ordinate on site cabling and hardware installation duties, working with Core Network to ensure hardware is correctly deployed and connectivity is tested and reachable remotely.
• Survey shop premises for Wi-Fi & 4G coverage and capture other vital information required for the planning of future deployments of associated hardware and cabling for projects.
• Perform Pre Cable' and 'Pre deploy' duties in cases where circuits and client sites are yet to be delivered or readied by vendors.
• Troubleshoot/Investigate and rectify circuit connection errors & circuit/hardware down scenarios
• Perform Hardware upgrades on legacy equipment and re-cable as instructed.

You will be experienced in Cisco, VMWare, O365, Intune, Windows Server and Sophos.
You will need your own vehicle and an enhanced DBS will be carried out.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

What skills and experience we're looking for

Who we’re looking for

We’re looking for a dedicated individual to provide tailored support to our pupils. You will be committed to making a positive difference to young people’s lives and in supporting and developing their learning. Your intervention will help enable an outstanding learning environment for our young people, providing the support they need to succeed.

The successful candidate will be a committed team player with excellent organisational and technical skills. You will have the ability to effectively support learning and teaching, and to develop relationships across our school and the Star community.

You will have:

• NVQ Level 3 Teaching Assistant or equivalent.
• Practical experience of working with children within an educational setting.
• Experience of supporting children within a school context.
• The ability to work one to one, in small groups and with whole classes.
• The ability to plan own role in lessons including how feedback will be provided to students and colleagues on students’ learning and behaviour.

What the school offers its staff

About Starbank

Starbank school in Birmingham is a large all through school for pupils aged 3 to 16 years old. We have over 2,000 pupils and are based across three sites in close proximity to each other. We joined Star Academies in 2020 and, like all Star schools, we have a leadership specialism.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.