Total 161 Customer Service job vacancies in Basingstoke

Your new company
This is an amazing opportunity to join a growing business which has an excellent brand reputation and a very loyal customer base.
Your new role
You will be joining a friendly and professional team who work to common goals and objectives and share success. Your role will be to provide B2B customers with an excellent level of service. Our client is seeking an outgoing and self-motivated individual who is equally at home managing inbound, as outbound customer calls. The successful candidate will need first-class customer engagement skills, be excellent at multitasking and able to manage data with accuracy and efficiency. You will be the first point of contact for customers via calls and emails, responsible for creating quotations, processing orders, liaising with internal and external logistics teams, proactively calling customers who have requested quotations to cross-sell and close business.
What you'll get in return
This is an amazing opportunity for someone to make this role their own and have a direct impact on the success of the business. This role is fully office based during the probation period and then 4 days in the office and 1 day of remote working. Please note; this role is based in a location with no access to public transport. Customer Service Advisor, Full Time, Monday to Friday, £26K to £28K PA, Basingstoke
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
This is a wonderful opportunity to join a world-leading organisation who provide the most innovative and tailored solutions and products within their industry.
Your new role
You will be joining a stable, professional and friendly Customer Support team in the role of Client Support Administrator. The team work collaboratively to achieve the best in-class customer service delivery and excellence. The successful applicant will work in a position which is pivotal to the success of the department and wider business. Duties will include working closely with the internal & external sales team to maintain a high level of customer service. Act as point of contact for designated existing customers and potential customers. Provide a positive impression of yourself and the organisation to the customer. Provide excellent communication channels both internally and externally. Raise new specifications in line with customer requirements ready for the commercial department. Raise new specifications and process new and amended specifications. Obtain purchase orders and invoice the customer for all new requests. To process sales orders, amendments and cancellations in a timely and efficient manner whilst keeping customers fully informed. Checking orders in line with internal procedures. To monitor customer forecasts to place stock orders, regularly review stock levels in line with customer agreements and business KPI's. Managing stock levels (where applicable) in line with customer agreements. Process purchase orders for items that are bought from other sites. Liaise with internal departments and the customer to ensure where possible customer delivery dates are met. Liaise with customers to collect products where applicable. Use all the functionality of the bespoke IT systems to perform your duties. Maintain filing systems and ensure workstations and surrounding areas are kept tidy. To provide effective holiday and absence cover for administration-based tasks, including communicating with the customer and placing orders.
What you'll need to succeed
Our client is seeking to hire an experienced and talented Quality Assurance Administrator who wants to develop their career with an international business. The successful applicant will be a resourceful, engaging and experienced Quality Assistance Administrator who has a flexible and dynamic mind-set. Attention to detail and data accuracy will be a key requirement, along with being a confident user of software systems, including MS packages.
What you'll get in return
This is a great opportunity to join a world-leading organisation and build a career as Client Support Administrator. Client Support Administrator, Perm, Full Time, Aldershot, Office Based, £25K to £26K plus excellent benefits
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be working for an award-winning organisation who provide outstanding products and services.
Your new role
You will be joining a professional, stable and friendly team in the role of Customer Service Coordinator. No two days will be the same and the work you undertake has a crucial impact on the success of the organisation. Duties include - supporting customer orders via telephone, email, live chat and online ticketing portal, accurately processing customer orders and queries in line with SLA standards, ensuring the best possible service is delivered with customers kept up to date with order progress, building professional relationships with internal stakeholders and external business partners, the escalation of, issues to senior member's of the team when required, working in line with industry and company standards/values, by delivering excellent customer service standards increasing customer satisfaction and further customer orders.

What you need to succeed
Our client is seeking to hire a talented and engaging customer service executive who wants to develop a career with a marketing leading-organisation. The successful candidate will have excellent communication skills, a confident user of IT systems and can demonstrate a real passion for providing great customer support.
What you'll get in return
Customer Service Coordinator, Permanent, Basingstoke, Full Time, Hybrid working, £24K to £25K PA plus benefits
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be joining an exceptional business which has grown from strength to strength and has an exciting future ahead.


Your new role
You will be working within a professional, stable and friendly team who work to common goals and share success. The successful candidate will play a pivotal role in the success of the team and the role will be diverse, busy and rewarding. In the role of Service Controller, you will provide an end-to-end support service to customers requiring bespoke manufacturing and engineering services.


The main purpose of this role is to work with the Regional Service Managers to schedule and control the field engineering resources in a manner that meets contractual obligations and maximises commercial opportunities. You will be responsible to optimising the communication and operational links between the engineer service field team and service control, create and chase quotes to customers to ensure all quoted works are approved and actioned correctly, management of all reactive, planned and outstanding engineer tasks, effectively communicate service to ensure customers are kept up to date with progress, answering and dealing with incoming telephone calls and enquiries, conduct each transaction with external and internal customers in a professional and competent manner consistent with maximising customer satisfaction, and encouraging repeat business.


What you'll need to succeed
Our client is seeking to recruit a highly talented and engaging new team member who has experience of working in a similar role. The successful applicant will need to have experience of coordinating and administrating customer requests, ideally within a manufacturing and/or engineering company.
What you'll get in return
Service Controller, Permanent, Full time, Hybrid Working, Basingstoke, £26K PA plus excellent benefits . Free parking, pension, plus other employee benefits


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Field service supervisor
Basingstoke
Commercial maintenance
Days - Monday to Friday
£36,000 - 40,000 + Overtime

Gi group are proud to be working in partnership with a well-known Infrastructure services company, who are one of the most well-known in the UK, the company in question are looking for a Field service supervisor.

Job Role:
As a Field service supervisor, you will be tasked to support the Contract Manager in delivery of Reactive and Pre Planned maintenance contracts within Basingstoke and surrounding areas.

Typical Duties will involve:

• Maintain an accurate asset base within the designated area, ensuring compatibility with the necessary CAFM system.
• Train engineers to possess the essential skills for first-line reactive tasks and scheduled maintenance within their area, certifying their qualifications and awareness of associated risks and safety measures.
• Arrange after-hours engineering support in collaboration with other contract managers and the service centre.
• Participate in both formal and informal company communication channels, including management meetings and team briefings.
• Handle initial stages of disciplinary issues, keeping detailed records of all performance-related discussions.
• Serve as the initial contact for employee absences, overseeing adherence to procedures and conducting return-to-work interviews.
• Manage the planned preventative maintenance work schedule to ensure it is up to date.
• Update the Contract Manager or client on the current condition of their properties as needed.
• Escalate operational issues that require assistance from beyond your immediate jurisdiction.
• Help prepare quotes and estimates for minor repairs and replacements costing less than £10,000.
• Comprehend the operation's cost structure and contribute to the company's cost reduction and supply chain enhancement.
• Conduct audits within to guarantee uniformity and the adoption of best practices for safe and efficient service delivery.

Desirable experience

• Extensive experience in a Hard services role (engineer or Supervisor)
• IOSH
• Understanding of industry standard contracts
• Excel/Word Knowledge
• SC Clearance or could ability to gain SC clearance.

Benefits

• Life assurance x4 basic salary
• Pension - enhanced contribution
• Annual leave 26 days plus bank holidays (34 total)
• Overtime between 1.5 and 2x
• Company van with personal use.
• Tool and PPE provided.

Apply!
If you believe you have the skills apply now! Alternatively, please contact Sam Allsopp on 01162423601 or email Sam.Allsopp@gigroup.com for more information.

GI Professional - Bullhorn only is acting as an Employment Agency in relation to this vacancy.

Proud member of the Disability Confident employer scheme

Customer Service Representative - Basingstoke

Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider.

Summary of the role:

• Due to the growth of our company, we will be recruiting multiple Customer Service Representatives each month throughout the year.
• We are based in Basingstoke and we are well connected via local busses and trains.
• Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives!
• Flexible hours are available to suit your availability, work life balance and wellbeing.
• Salary for the role is £23,400.

Benefits:

• We offer 31 days holiday (including bank holidays)
• Eligibility for an annual discretionary bonus scheme
• A contributory company pension scheme
• Excellent employee wellbeing and assistance support programmes
• A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services
• Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services)

What you'll be doing:

Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most.

What we're looking for:

• Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time.
• Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
• Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
• Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.
• Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

About Diligenta:

Here at Diligenta, we are proud to be the single largest provider of outsourced third party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 Million customers ( nearly 1 in 4 of the UK population ). We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. In fact, we pay out close to £1.3 Billion every month to customers we serve.

Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We help our clients move away from aging technology systems onto our modern digital platform. We have been very successful in that way, more than tripling our business over the last 5 years. Our close to 10,000 strong workforce are everyday thinking about how they can improve our service.

If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.

Your new company
You will be joining an exceptional business which has grown from strength to strength and has an exciting future ahead.


Your new role
You will be working within a professional, stable and friendly team who work to common goals and share success. The successful candidate will play a pivotal role in the success of the team and the role will be diverse, busy and rewarding. In the role of Service Controller, you will provide an end-to-end support service to customers requiring bespoke manufacturing and engineering services.


The main purpose of this role is to work with the Regional Service Managers to schedule and control the field engineering resources in a manner that meets contractual obligations and maximises commercial opportunities. You will be responsible to optimising the communication and operational links between the engineer service field team and service control, create and chase quotes to customers to ensure all quoted works are approved and actioned correctly, management of all reactive, planned and outstanding engineer tasks, effectively communicate service to ensure customers are kept up to date with progress, answering and dealing with incoming telephone calls and enquiries, conduct each transaction with external and internal customers in a professional and competent manner consistent with maximising customer satisfaction, and encouraging repeat business.


What you'll need to succeed
Our client is seeking to recruit a highly talented and engaging new team member who has experience of working in a similar role. The successful applicant will need to have experience of coordinating and administrating customer requests, ideally within a manufacturing and/or engineering company.
What you'll get in return
Service Controller, Permanent, Full time, Hybrid Working, Basingstoke, £26K PA plus excellent benefits . Free parking, pension, plus other employee benefits


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be joining an organisation who lead their market sector and are an outstanding employer.


Your new role
You will be joining a professional, well-established, and friendly customer services team who work to common goals and objectives. Your duties will be varied, and no two days will be the same. Duties will include; managing inbound customer communications via phone, email and live chat. Process customer orders via an internal CM system, ensuring accurate collection of data. Support with product order queries and pricing information. Liaise with supply chain teams on order availability and delivery timeframes. Producing customer order reports and tracking orders to ensure fulfilment. The successful candidate will work in close partnership with multi-level internal stakeholders to ensure customers are receiving a first-class customer service journey.
What you'll need to succeed
An organised approach with excellent time management skills, to have worked in a similar customer service role previously, preferably for a manufacturing / engineering organisation, a high level of experience using CRM system and being able to learn new systems efficiently. Excellent communication skills, with the ability to use own initiative, but also know when to escalate issues with the senior management team. A very good level of English spelling and grammar. Worked towards tight deadlines, accuracy and attention to detail
What you'll get in return
Customer Service Administrator, Permanent, Full time, Mon to Fri, Hybrid, £26K Plus excellent benefits.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be working for an award-winning organisation who provide outstanding products and services.
Your new role
You will be joining a professional, stable and friendly team in the role of Customer Service Coordinator. No two days will be the same and the work you undertake has a crucial impact on the success of the organisation. Duties include - supporting customer orders via telephone, email, live chat and online ticketing portal, accurately processing customer orders and queries in line with SLA standards, ensuring the best possible service is delivered with customers kept up to date with order progress, building professional relationships with internal stakeholders and external business partners, the escalation of, issues to senior member's of the team when required, working in line with industry and company standards/values, by delivering excellent customer service standards increasing customer satisfaction and further customer orders.

What you need to succeed
Our client is seeking to hire a talented and engaging customer service executive who wants to develop a career with a marketing leading-organisation. The successful candidate will have excellent communication skills, a confident user of IT systems and can demonstrate a real passion for providing great customer support.
What you'll get in return
Customer Service Coordinator, Permanent, Basingstoke, Full Time, Hybrid working, £24K to £25K PA plus benefits
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
This is an amazing opportunity to join a growing business which has an excellent brand reputation and a very loyal customer base.
Your new role
You will be joining a friendly and professional team who work to common goals and objectives and share success. Your role will be to provide B2B customers with an excellent level of service. Our client is seeking an outgoing and self-motivated individual who is equally at home managing inbound, as outbound customer calls. The successful candidate will need first-class customer engagement skills, be excellent at multitasking and able to manage data with accuracy and efficiency. You will be the first point of contact for customers via calls and emails, responsible for creating quotations, processing orders, liaising with internal and external logistics teams, proactively calling customers who have requested quotations to cross-sell and close business.
What you'll get in return
This is an amazing opportunity for someone to make this role their own and have a direct impact on the success of the business. This role is fully office based during the probation period and then 4 days in the office and 1 day of remote working. Please note; this role is based in a location with no access to public transport. Customer Service Advisor, Full Time, Monday to Friday, £26K to £28K PA, Basingstoke
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk