Total 224 Customer Service job vacancies in BS1 1AD

Recruiter - Hybrid Working - £26,000 per annum

Are you ready to be part of a dynamic team with real impact? This is not just another recruitment role - this is your opportunity to shape the future of health and social care at Voyage Care. If you’re a driven individual with a passion for finding the right talent, this could be the perfect role for you!

What you’ll enjoy as a valued team member:

• Wagestream Flexibly access up to 40% of your pay, whenever you need it.
• Funded Blue Light Card Unlock exclusive discounts at hundreds of high street retailers.
• 24/7 GP access for you and your family your health matters to us.
• Comprehensive cash plans covering medical expenses for you and your loved ones.
• Enhanced retirement leave and long service awards we appreciate your dedication and hard work.
  

The Role
This exciting full-time, hybrid position allows you the flexibility of working mostly from home while still connecting with our incredible teams at various locations. You’ll attend quarterly in-person meetings at our Lichfield hub, making a driving licence and access to a car essential.
As a Recruiter, you’ll play a crucial role in identifying and attracting talented professionals to join our team of support workers, managers, and nurses who provide essential care to adults with learning disabilities. Your expertise will fuel the workforce of Voyage Care - making a tangible difference in the lives of those we support.

Key Responsibilities:

• Be the talent hunter: Sourcing candidates using CV searches, job boards, referrals, and our internal database.
• Screen with precision: Conduct in-depth telephone interviews to ensure each candidate is the right fit.
• Build our talent pool: Encourage and nurture candidates, ensuring we have the best talent ready to join us.
• Manage relationships: Coordinate interviews, maintain strong communication with both hiring managers and candidates, and ensure smooth vacancy closure.
• Drive results: Meet KPIs and SLAs while ensuring timely, efficient recruitment processes.
  

What You’ll Need to Succeed:
Proven track record in a fast-paced recruitment environment.
Outstanding people skills and experience dealing with candidates over the phone or face-to-face.
Ability to thrive in a busy, ever-changing work environment with excellent multi-tasking abilities.
A meticulous eye for detail in managing recruitment systems and databases, preferably using an applicant tracking system.
Previous in-house or agency recruitment experience is preferred.

Ready to make an impact?
This is your chance to take ownership of a critical role within a company that truly values its employees and offers opportunities for growth and professional development. If you're passionate about making a real difference, we want to hear from you!

Note: All offers are subject to satisfactory DBS checks and references.

General Duties The post holder will participate in the rota for provision of in-hours Call Support to System Flow meetings, once appropriate training has been received. The post-holder, once trained, will also be eligible to undertake out-of-hours Call Support which will result in additional payment Champion equality, diversity and inclusion (EDI) and ensure that activities take account of EDI requirements. Communication The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders in order to identify data quality issues and seek to find solutions Work with clinical leads and informaticians and systems managers to ensure that they understand the importance of, and give due priority to good data quality Present information and issues, explaining highly complex issues, to a wide range of internal and external stakeholders. To support the workstream lead in developing a system network of data quality links offering support to clinical collaboratives via this network and via this network promote the awareness of the Data Quality Agenda. Work with different staff groups in setting and maintaining appropriate data quality standards specific to their needs and to introduce regular reporting that is meaningful Supports the development of a culture that values diversity and promotes equality and inclusion.Data Quality workstream The post holder will be responsible for ensuring that the Intelligence Centre programme supports data collection across the system that meets all national, regional and locally agreed data quality targets. The post holder will be responsible for the implementation and management of ICS Data Quality Improvement Policies and Plan. The priorities for this plan and policies will be set by the Intelligence Centre Programme Board. Progress against the deliverables in the Data Quality Improvement Plan will be reported back to the Intelligence Centre Programme Board & the Digital Delivery Board Escalations of issues regarding achievement of activities within timescales should be via the Data Quality workstream lead, who will further escalate via liaison with the Intelligence Centre Senior Project Manager Lead the implementation of the data quality processes, policies and systems. And work to ensure they are established enabling data entered into the Information Centre assets to be accurate, relevant and timely. To work with different staff groups across the system in implementing and maintaining appropriate data quality standards and policies specific to their needs and to introduce regular reporting that is meaningful where required. Work with the System Intelligence function within BNSSG ICB in the implementation of new or changed policies and processes to ensure alignment across this programme of work and wider ICB/system Data Quality and Standards work. And contribute to policy or service changes in area beyond the immediate Data quality workstream. To fulfil the role of this function the post holder will provide expert advice on the development of policies and recording of NHS data standards and investigate complex enquires and provide support, advice and direction as required. Maintain and improve the quality of the data handled through the Intelligence Centre through regular inspection, audit, evaluation and feedback. To identify additional targets set by new national initiatives and to advise the Intelligence Centre programme on actions required to meet both these and existing targets. Organisation and Planning Participate in relevant Information Centre project planning, update and delivery meetings. Contribute to short, medium and long term Information Centre programme plans and achieving quality outcomes. Manage all workstream project update returns, including planning and workforce returns. Support workstream lead in identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary. Liaise with the Intelligence Centre Senior Project Manager to effectively plan and manage work package activities.Service Development and Research Support Intelligence Centre wide system to ensure information is properly managed and best practice is shared across the team, Directorate and the wider NHS organisation. Contribute to performance improvement, taking a lead for identified areas where agreed. Lead the implementation of Data Quality improvement programmes, in accordance with programme and sector priorities. Mapping the data collection processes across the system that are key to the Intelligence Centre programme and working with colleagues in different organisations to propose and develop improvement policies and improve such processes where appropriate. In conjunction with the workstream lead review and revise as necessary working practice, polices and processes associated with data collection in order to achieve high standards of data quality. Work with clinical colleagues to assist in the delivery of high quality useable data to inform national and local agendas that drive better information available to clinicians. Establish system for logging data quality issues, including method of resolution and where appropriate identifying common training requirements.Finance and Resources Support workstream lead in all aspects of the workstream budgets.Leadership and Management The post holder will manage the Intelligence Centre Data Quality team ensuring all HR processes are followed. To deputise for the Data Quality & Standards workstream lead as and when required. The post holder will be responsible for managing end to end work streams, implementing the data quality policies and proposing policy changes in other work areas for the Information Centre. Required to work independently to gather requirements and identify appropriate contacts and resource across the system. They will be required to manage the contributions of staff outside of the team and will provide regular updates to senior managers and clinicians. Anticipate and highlight risks to delivery of work to customer expectations and devise solutions. They will manage their own and the teams personal and professional development, seek opportunities for further development and skill enhancement and solicit constructive feedback to improve performance for themselves and the wider Planning & Intelligence directorate. They will build personal networks, recognising the value of other team members in enhancing overall performance and will encourage and enable contributions from across the team. Take a lead in the coordination of training & development and recruitment activity across the Team.Information Resources Develop and implement data collection systems that will provide accurate and timely data. Utilise technology to manage and automate communication and task management across ICS partners. Be able to extract data from multiple information systems, to provide complete and robust reports at a senior level within the organization (or liaise with experts who can extract data) Drive the investigation of data recording anomalies and to highlight areas of good practice or improvement. Interpret national guidance to implement changes to or introduction of new data recording items and changes to working practices. To act as an expert within the area of data quality and outputs, including knowledge of data standards, patient pathways and local and national requirements. Professional DevelopmentOther The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. Given the nature of the job there is occasional requirement for prolonged concentration. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation

£34,788 per year

Permanent

Job description

The main purpose of this role is to oversee the design, development and delivery of CSE’s grant making to community organisations and to ensure that good practices are applied across our grant making activities. The post holder will be responsible for overseeing CSE’s grant making schemes through a combination of direct scheme management and by supporting schemes managed by other CSE staff (for example, by providing templates, guidance, quality checks, advice and relationship management).

Pay and conditions

The role is full-time (37.5 hours per week).

The starting salary for the role will be £34,788. After your six-month probationary review, your salary may increase to between £35,934-£38,229 per annum.

• You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech
Scheme, Life Assurance, Health Cash plan, retail discounts and discounted
breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities
An applicant appointed to the role will be expected to:

• Designing and developing high-quality grant giving schemes for a range of
stakeholders (e.g. community anchor organisations, voluntary community
groups, individuals and larger organisations), that enable the realisation of
CSE project and programme objectives.

• Make outbound calls to clients when required, such as booking home visits,
and keeping client records up to date.

• Developing and implementing a clear set of practices, and making sure they
are understood and adhered to, in order to identify, mitigate and monitor
potential risks associated with our grant giving projects.

• Maintaining tailoring and adapting our standard documentation (for example,
grant agreement template; application form; eligibility criteria; payment form) to
different grant schemes, ensuring they meet the individual needs of each
scheme and remain as accessible as possible.

• Ensuring efficient processes are in place for evidencing, instructing, and
monitoring grant payments, administering payment processes (such as raising
and/or checking grant payment requests with our finance team) and that you
handle any personal data appropriately.

• Ensuring that high-quality and proportionate project management is in place
across our portfolio of grant giving projects, that funders receive the updates
and information they need, and grantees are well supported and able to deliver
to their objectives efficiently.

• Support project teams with managing relationships directly with grant
recipients, including by maintaining strong communications and acting as the
main point of contact with CSE; collecting and collating monitoring data;
celebrating successes; addressing concerns (for example with review
meetings or action plans); escalating issues as appropriate.

• Facilitating learning, networking, and sharing between grantees, ensuring that
effective monitoring, evaluation and learning practices are embedded within
existing grant-making projects.

• Using learning and feedback to inform how CSE designs future grant
programmes and ensure learning is shared effectively with funders with the
aim of shaping the broader grant making sector.

• Staying up to date with developments in the grant making sector (including
keeping abreast of legal obligations and Equity, Diversity and Inclusion p
practices), learning from others and continually improving and developing our
systems and processes.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:
• Experience of delivering multiple, public and competitive grant schemes for
community organisations and groups – including the contractual, financial and
reporting elements - from beginning (design) to end.
• Highly skilled in use of Manage people and relationships across different
projects.
• Engage with funders to improve the future design of their grant programmes.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

Proud member of the Disability Confident employer scheme

£29,864 per year

Permanent

The role of Project Administrator is a permanent position. We will consider applications for the role on a full or part-time basis, with a minimum of 22.5 hours per week.

Job description

The focus of this role is to ensure the smooth running of the Household Energy Services (HES) team by providing team-wide administrative support and taking responsibility for coordination of daily and weekly tasks, maintaining accurate and detailed records, whilst overseeing processes and procedures that ensure HES is compliant with GDPR and Health and Safety requirements. You will work across our fuel poverty and retrofit projects supporting project managers and key staff to ensure administrative tasks are completed to a high standard.

Pay and conditions
• The role is full-time however part-time will be considered, (minimum of 22.5 -
37.5 hours per week).
• The salary for the role will be £29,864 - £32,816.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:
• Importing batches of client information into our client management system and
ensuring uploads are working correctly. Addressing errors on our client
database: merging data where it is held across multiple client records, deleting
incorrect enquires and deleting duplicate client records.

• Make outbound calls to clients when required, such as booking home visits,
and keeping client records up to date.

• Support HES team annual leave process, checking managers have approved
internal team requests and updating allocations against projects on the staff
planner.

• Manage and keep track of HES subscriptions to services or packages and
coordinate payments and purchase orders with project managers. Make sure
any details and logins are GDPR compliant.

• Responsibility for HES complaints handling procedure – providing guidance to
managers handling complaints to ensure adherence to policy and tracking and
recording responses.

• Support senior HES managers with recruitment work; liaising with appropriate
teams within CSE in producing HES recruitment materials; onboarding new
HES starters including providing thorough team specific information for line
managers.

• Support senior HES managers with probations and interim review meetings;
tracking progress towards probations. Tracking progress towards appraisal
SMART objectives with support from the line manager.

• Be a GDPR champion for the HES team. Working with CSE’s GDPR officer
and project managers to ensure procedures are compliant.

• Take a proactive approach to problem solving. Influence and contribute to
improving HES systems and processes.

• Supervise and mentor the HES Project Administrator, support their learning
and taking ownership for ensuring consistency of HES admin provision.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:
• Experience of providing administrative support to colleagues and external
customer/partners.

• Highly skilled in use of MS Office applications including Word, Excel and
Outlook.

• Ability to learn information and communicate it to others.

• Ability to use initiative, problem solve and manage priorities.

• Excellent written and verbal communication skills.

• Ability to adapt to new software solutions.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is Tuesday 5 November by 5pm

Interviews are expected to take place Tuesday 12 and Thursday 14 November, though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Proud member of the Disability Confident employer scheme

Care Assistant

Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support.

Locations: We provide complex care across the Manchester/Greater Manchester region, please speak to the recruitment team to discuss where suits you.
Shift Patterns: Monday to Sunday Days and Nights shifts available.
Rate of Pay: £12.82 - £15.00 per hour (including Holiday Pay)

Required experience:

At least 6 months experience as a care assistant or in the care sector.
Previous complex care expeirience would be adventageous.

You will need a full valid driving licence and access to a car for work.
We provide full in-house training & development including NVQ’s and clinical care

You must be a UK resident and have the right to work in the UK to apply.

About the role:

Routes Healthcare want people to join our team who are passionate about a career in care. We pride ourselves on the standard of care we deliver and are driven to provide the best healthcare service with your help.
Care assistants support others to live independently in their own homes, which can include supporting hobbies, activities and day trips, personal care, complex care and any other needs required by the person you are caring for. We invest in our employees and provide a full training programme to support you in your role and give you the confidence to provide high quality care, If you’re looking for a career that genuinely makes a difference to people’s lives, Routes Healthcare want to hear from you.

Rewards:

• - Wellbeing and mental health support.
• - Training/Development plans and trained by qualified nurses.
• - Flexible shift patterns – let’s get a good work/life balance from the start.
• - Pension Plan - you invest your time – we invest in you.
• - Staff referral scheme with generous incentives
• - Paid shadowing shifts while you settle in.
• - 24/7 support with a dedicated on-call team, a specialised nurse case manager will be on hand.
• - Competitive rates of pay

If you want to work for a dynamic, forward-thinking, leading healthcare provider that wants to invest in you and see you shine, then Routes Healthcare is waiting for your application.
Please click the apply button on this page to start your application.

THIS ROLE IS AVAILABLE FOR QUALIFIED NURSES ONLY

About the Role

Join us as a Registered Nurse at Maria Mallaband Care Group, where you will be empowered to be your best self every day and experience firsthand the transformative power of your care.

As an advocate for our residents, you will play a crucial role in planning daily activities, creating tailored care plans, and ensuring individualised needs and choices are met. Your skills will shine as you champion dignity and safety, serve as a role model to your colleagues, and provide a true sense of purpose to those living with us.

Key responsibilities of the role include:

• Medication administration and care planning
• Providing physical, emotional, and spiritual support to our residents
• Ensuring principles of safeguarding are maintained
• Taking responsibility of shifts as Nurse in charge
• Team management and shift planning
• Infection prevention and control
• Liaising with General Practitioners and Multi-Disciplinary Teams
• Upholding clinical governance standards

About you

Being one of our Registered Nurses means demonstrating compassion, dedication, and commitment towards enhancing the quality of life for others. Your communication skills and attention to detail set you apart, and you continuously seek opportunities to learn and develop your clinical skills. You take every challenge in your stride and your goal is to always achieve the best outcomes.

Previous experience in the role is ideal but not required, and whether you’re a newly qualified nurse or an experienced professional, we are ready to stand by you and support you reach your career goals through tailored training and development.

A few things will be essential to be successful in this role, and these are:

• A Nursing qualification recognised by the UK NMC.
• A valid UK NMC PIN and registration to practice as Registered General Nurse(RGN)/Learning & Disability Nurse (RNLD)/Mental Health Nurse (RMN)
• Ability to perform physical tasks such as assisting residents with their mobility

To ensure we make safe recruitment choices for those in our care, the role will also be subject to Disclosure and Barring Service checks.

What we offer

Join us in our journey to become the best care provider in the UK and your employer of choice! You will be rewarded for everything you do and have access to some fantastic benefits, including:

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Paid annual NMC renewal fee
• Flexible working patterns to suit your lifestyle
• Cycle to work scheme**
• Service recognition rewards
• Training support and development opportunities
• Employee Assistance Programme and Wellbeing support
• Discounted gym membership

To find our more about our rewards and what makes us great, visit Careers - Maria Mallaband (mmcgcarehomes.co.uk)

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

Our commitment to ED&I

We believe in fostering an environment that celebrates diversity, values, inclusivity, and equity, where everyone’s unique perspective is respected and appreciated. We are committed to providing equal opportunities to all, irrespective of age, gender, race, ethnicity, sexual orientation, or background.

Next steps

Ready to embark on a truly fulfilling career or to re-discover your passion? Apply today and become an essential part of our team, creating happier futures together for you and those in our care.

Abingdon Court Care Home

Abingdon Court is a purpose-built care home offering nursing and dementia care.

A professional team has furnished the home to a high standard, providing elegance and comfort. The 'home from home' feel at Abingdon Court is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.

Residents rooms are spacious and feature en suite facilities. The communal areas are at the centre of what makes Abingdon Court a real community whether it be at meal times or when enjoying activities.

There are no fixed visiting hours so friends and family can come and see residents at any time. The dining experience at Abingdon Court boasts fine home cooking by a professional Chef who has created a menu to reflect the interests and tastes of the discerning residents.

Activities and day trips are an integral part of the residents well being. The activities coordinator encourages and helps residents continue with existing interests and also introduces new hobbies. The minibus is used frequently to take residents on day trips near and a little further from the home.

The trips are very popular and recently, days out to Millets Farm, Notcutts Garden Centre, Cotswold Wildlife Park and Gardens and Dorchester Abbey have been greatly enjoyed.

Respite care at Abingdon Court is very popular and enables those wishing to experience what the Home has to offer before making a full commitment.

Proud member of the Disability Confident employer scheme

North Liverpool PCN is looking for a highly organised, motivated individual to support the day-to-day running of our Womens Health Service and Supporting of the PCN. The post holder would need to be extremely efficient, professional & understand the importance of good access to high quality womens health care (especially in the current climate). We would expect an applicant to be very good at working in a team and have a passion to help develop our services. The post holder is expected to be a strong communicator and have excellent administrative skills. The successful candidate is expected to have an enthusiasm to train in new skills and to work alongside our GP lead for Womens Health to help develop and expand the Womens Health Hub and to also support the primary care network Care co-ordinator. The successful candidate will work 3 days as a womens health care coordinator and 2 days supporting the PCN.

We are looking for an experienced Engineer to work as a member of the Mitie Fire & Security Systems Operations Field service team. You'll ensure effective delivery of PPM, Reactive calls and additional Small Works, ensuring compliance with all Legal and Regulatory requirements.

You'll be expected to carry out routine servicing, testing, inspection, repairs, and installation of Fire Extinguishers/associated equipment and products to the relevant legislative and qualitative standards, alongside appropriate documentation and records in a timely and appropriate manner. You should have excellent communication skills, alongside basic Microsoft Word and Excel literacy.

You should be capable of working to high levels of Health and Safety Requirements and having previous experience in a similar role carrying out PPM, reactive calls and Small Works in the Fire & Security Systems industry. Service test and inspection experience to the relevant standards/codes are also expected including fault-finding techniques. You will also be expected to actively attend and participate in any company-initiated training to maintain an up to date knowledge of technical aspects of the role.

The ideal candidate would have previous experience with PPM, Accident Reporting, or RAMS, alongside following Health and Safety Legislation, preferably in the engineering field. Sharing technical and problem-solving abilities and knowledge with colleagues alongside an ability to take initiative and work with little supervision is also ideal.

For a more detailed job description, main responsibilities and Person Specification, please refer to the job description document attached to this vacancy.

We are looking for a motivated and enthusiastic individual to become member's of our Outpatient Reception team.

We are currently recruiting to the below position:
• 1 full time post, 37.5 hours per week; Monday - Friday, 8.30am - 5pm (An 8am start will be required on a rota basis)


• This post will involve working across the four Outpatient Reception
areas of the Bristol Dental Hospital. Duties include greeting and arriving patients and their families, clinic preparation and general
clerical duties under the supervision of the outpatient reception team leader.



The post holder will work under the University Hospitals Bristol and Weston Trust, with the post being located at Bristol Dental Hospital. The post holder be responsible for providing a welcoming and efficient service as the patient’s first point of contact within the hospital. This will include greeting and signposting patients and relatives, processing patients appointments using the Patient Administration System (Careflow) and liaising with clinicians and colleagues to facilitate a smooth and timely flow of patients through the departments.

Manage patient communications via telephone and Trust systems.

Work within the wider reception team to complete all administrative duties.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description, main responsibilities and Person Specification, please refer to the job description document attached to this vacancy.




This advert closes on Friday 4 Oct 2024

Proud member of the Disability Confident employer scheme

£12.03 per hour, fully home working, ongoing contract with the opportunity to be made permanent after 3 months, weekly pay - inbound calls: customer service, complaint handling and supporting with technical queries.

you must within 35 miles of Perth or Glasgow

Start Date: 7th of October

You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up)

Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role.

Standard hours: £12.03 per hour, overtime: £18.05 per hour.

Duties:
- Inbound customer service relating to maintenance queries and emergency calls
- Logging customer notes on the systems
- Taking call out payments over the telephone where required
- Complaint handling where required
- Taking full ownership of a call, ensuring the customer receives the highest levels of customer service

What you'll bring with you:
- Excellent IT skills, you will be required to navigate several systems
- Customer service skills
- Listening skills
- Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with

Essential: wifi and a work station set up at home to be successful in this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

For information and to apply for this role, please visit our dedicated micro-site: https://sites.google.com/nihr.ac.uk/swc-rrdn-recruitment/specialty-and-settings-leadership-roles

JOB TITLE: Service Engineer - Materials Handing

SALARY: £30,000 - £35,000 + Overtime + Quarterly Bonus + Annual Bonus + Company Van

The COMPANY
Our well established Client have over 20 years experience They have earned a deserved reputation for the quality of both their products and service for the handling industry. They offer a myriad of solutions but their core products include Manual Pallet Trucks, Electric Pallet Trucks/Stackers/Pickers, Aluminium Sack Trucks, etc. They pride themselves in being a one-stop-shop for their customers and in their passion & commitment to always working to the highest standards.

The ROLE
Field Service Engineer is a key role within the business which is responsible for on-site repairs and breakdowns of electric/manual pallet trucks, stackers and order pickers. Ensuring customer care levels are of the highest standards and the department runs efficiently and effectively.

Key Responsibilities:

* Basic troubleshooting, installation, maintenance and repair of equipment.
* Preventative Maintenance.
* Managing repair parts.
* Filling out customer service logs and internal service records.
* Maintaining tools and test equipment and ensuring they are properly calibrated.
Basically the successful Field Service Engineer visits clients sites to repair/maintain their range of material handling products.

The CANDIDATE
Our client is looking for a Field Service Engineer possessing the following skills and attributes.
* Previous experience of working with technical equipment
* Ability to work in a technical environment - an understanding of parts
* Working to high levels of customer service
* Experience of working with people
* Excellent problem solving and critical analysis skills with attention to detail
* Take pride in the work you do
* Full driving licence
Experience of repairing manual handling equipment, although advantageous, is not required as full training will be given to the right technically adroit person.

ALTERNATIVE JOB TITLES: Service Engineer, Field Service- Manual Handling
LOCATION: South West
Good locations for this role include;
Bristol
Bath
Gloucester
Swindon
Cheltenham
Weston-super-Mare
Glastonbury
Bridgwater
Shepton Mallet
Winscombe
Cheddar
Yate
Keynsham
Pucklechurch

CONTRACT: Permanent



Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.
INDE1

Hays are supporting a growing organisation based in Bristol City Centre to recruit a new, permanent IT Service Desk Analyst. The role is paying between £26,000 - £32,000 depending on experience and will offer hybrid working post probation.
In the role you'll provide a variety of 1st and 2nd line technical support across software, applications and hardware. You'll need to have experience working in a similar role and the below technical skills are ideally required:

• M365 Suite
• Azure Active Directory
• Windows 10 & 11
• InTune & Autopilot
• Basic Networking
• Powershell scripting

The role offers a really varied day to day, lots of opportunity to learn and upskill and you'll work within a team with a great culture and brilliant working environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Ready to Turn Your Care Expertise into a New and Exciting Career?

Salary: from £27,000 + tax-free bonus | Location: Remote with travel across the Bristol and Bath area | Role: Adult Care Trainer

Are you a Care Manager looking for a fresh opportunity with flexibility and excellent benefits? As an Adult Care Trainer, you can enjoy a Monday-to-Friday role, say goodbye to weekend and evening shifts, and help develop the next generation of care professionals.

As an Adult Care Trainer, you'll balance working from home with regional travel, visiting settings to support and train apprentices. You’ll enjoy a regular Monday-to-Friday schedule, managing your own diary and choosing when to meet your apprentices in person.

What You’ll Do


Work with apprentices in care homes and online, sharing your knowledge and industry experience to train and develop the next generation of care professionals.
Tailor learning plans to meet the needs of each apprentice, ensuring they get the support they need to succeed.
Support apprentices’ development by teaching them the importance of English and maths in their care roles, helping them with functional skills as required.
Build relationships with employers and provide feedback on how their apprentices are progressing.
Mentor your learners through face-to-face visits, online sessions, and ongoing guidance, helping them achieve their qualifications and become confident in their roles.


About You

We’re looking for passionate care professionals who want to share their knowledge and experience to make a meaningful impact on the adult care industry. If you’ve held a leadership position in care and are ready for a new challenge, this role is ideal for you.

To succeed in this role, you’ll need:


Experience as a Care Manager, Registered Manager, or Deputy Care Manager.
A Level 5 qualification in Adult Care (or equivalent).
Strong technology skills and the ability to manage administrative tasks efficiently.
A valid driving licence and access to your own vehicle for travel within your region.
A willingness to work towards Level 2 (GCSE) qualifications in English and maths, support will be provided.


Perks & Benefits

We offer a starting salary from £27,000, with a comprehensive benefits package and full training to help you succeed as a Trainer. As an Ofsted-rated ‘Good’ training provider, we invest in your development and provide access to qualifications to ensure you become the best trainer you can be. Our benefits include:


Quarterly tax-free bonuses when company targets are met.
25 days of holiday plus bank holidays, and an extra day off for your birthday.
Holiday buy and sell scheme for up to five additional days.
Mileage reimbursement and travel expenses covered.
Healthcare cash plan, dental plan, employee assistance programs, and 24/7 GP access.
Access to personalised development plans and professional courses to help you grow.
Enhanced sick pay and life insurance for added peace of mind.


Why Choose Connect2Care?

At Connect2Care, we’re transforming lives through apprenticeships. As an award-winning training provider in the industry, we know the incredible impact apprenticeships have on individuals, businesses, and the economy. Join us in making a real difference.

We’re committed to creating an inclusive workplace, where everyone can bring their full self to work. If you need any adjustments or flexible arrangements, we’d love to discuss how we can support you. You can contact us at careers@hittraining.co.uk.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and this role requires an Enhanced DBS Check.

Proud member of the Disability Confident employer scheme