Total 25 Customer Service job vacancies in B42 1BP

For further information about the main responsibilities please view the attached job description and person specification.

JOB DESCRIPTION - RECEPTIONIST/GP PERSONAL ASSISTANT PLACE OF WORK: Ramsey Health Centre POST TITLE: Receptionist and GP Personal Assistant (PA) - up to 37 hours per week PRIMARY ROLE: To provide a first point of contact to all patients, GPs, Practice Nurses and other medical staff RESPONSIBLE TO: Patient Services Supervisor RECEPTIONIST AND GP PERSONAL ASSISTANT To provide an efficient and professional point of contact for patients and visitors. To act as focal point of communication between patients, clinicians, practice and community staff. This post has no supervisory, managerial or budgetary responsibility. Specific Responsibilities: a. To receive patients in a friendly, polite and courteous manner and provide relevant information. b. Utilise SystmOne either by face-to-face or by telephone contact to ensure the efficiency of the appointment system and to monitor the flow of patients into the consulting and treatment rooms. To explain and show all patients how to use the automatic booking in system. c. To explain practice arrangements and formal requirements to all new patients and those seeking temporary cover, ensure that the correct procedures are adhered to. d. Respond promptly to all queries and requests for assistance from patients and other visitors. e. To book all temporary visitors into and out of the Health Centre. f. To act as Personal Assistant for a named Doctor and liaise between the Doctor and patient as required. g. To scan all patient documentation into the patients clinical record, ensuring that great care is taken in doing so and loading any results as necessary. h. To run all patient summaries off SystmOne for patient visits or as directed by the Doctor. i. To open and distribute post in accordance with Health Centre policy. j. To ensure that all complaints about services provided are directed to the Practice Manager. k. At lunchtime and at the end of the day to tidy the waiting room. l. To conduct a close down of the Health Centre and ensure proper security procedures are in place before exiting the building. m. Notify the Patient Services Supervisor of any inaccuracies, changes or items that need to be incorporated into the procedures to ensure the safe, efficient and smooth running of the practice. n. Participate in all staff training and practice meetings when required. o. To scan and load results. p. To target patients on QoF registers as directed by QoF co-ordinator. q. To take payments/deposits for private work and BP loans recording them appropriately in accordance with the Health Centre Policy. r. To make referrals to the District Nurse Team and Midwifery Team as directed by the Doctor. s. To assist patients with prescription requests and queries. Personal Assistant Dr XXXXX a. Act as Personal Assistant to XXXX. Act as the interface between the patient and doctor/nurse. Personal Development: a. To take responsibility for own developmental learning and performance. b. To participate in the practice appraisal scheme. c. To actively participate in ongoing meetings with the Patient Services Supervisor to review development and performance. d. To attend educational and other meetings as required. e. To undertake training as required including mandatory training and statutory training, core skills training and ongoing developmental training. f. Assess own learning needs and undertake learning as required. g. To take responsibility for maintaining a record of own personal development. h. To effectively manage own time, workload and resources. Transport: a. To organise urgent ambulances and 1-4 hour ambulances in accordance with protocols Prescriptions: a. To action all non-dispensing prescriptions requests iaw current protocols and deal with patient requests regarding. b. Action Systmonline requests iaw current protocols c. Action dispensary scripts iaw dispensary protocols Reception/Patient Waiting Area: a. To ensure on a daily basis that the area is kept both clean and tidy. Report any areas which need cleaning to the Patient Services Supervisor. b. To tidy and control all patient reading literature and leaflets. c. To check that all the information on the notice boards is relevant and up-to-date. Building: a. To secure the premises at the end of the day, usually 6.30pm Mon-Fri and ensure the building is totally secured including all lockable exits are locked, lights turned off and the alarm activated when necessary. Personal Qualities: The post holder will have regular contact with the public and will enjoy helping people of all ages and backgrounds. An outgoing personality, patience, tact, stamina and good communication skills as well as a high commitment to team work and a flexible approach to work is essential. Confidentiality: The post holder must maintain the confidentiality of information about patients, staff and other health service providers at all times. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. Flexibility: This job description is intended to provide a broad outline of the main responsibilities only, the post holder will need to be flexible in developing the role and work closely with the Practice Manager.

A Vacancy at Birmingham and Solihull Mental Health NHS Foundation Trust.


To provide an efficient and effective administrative support Service within the NMHT services. To assist the Team administrator with administrative and secretarial duties. To provide administrative support to the NMHT service team .

The post holder will be responsible for supporting the provision of a administrative and secretarial service within the NMHT. The post holder will also be responsible for supporting the team of professionals engaged in providing treatment to service users with Mental Health related problems.



Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)


This advert closes on Thursday 28 Nov 2024

For further information about the main responsibilities please view the attached job description and person specification. We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

IT Support Engineer - 1st & 2nd Line - Infrastructure Projects - including Senior Service Desk / Helpdesk Support

Birmingham, West Midlands - Hybrid Working Flexibility (2 - 3 days Offices in Birmingham)

Ad-hoc work in Loughborough (IT Clinic)

1st and 2nd Line IT Support and Key Skills required: - MS Applications, MS Office, O355, Active Directory, Group Policy, Windows 10/11, SQL Databases, SQL Queries & Reports, Intune, Apple iPhones - Upgrades and Transitions, DropBox, Setting up Users, Fault Finding, Technical Escalations, Password Security, Virtualisation (VMware) and Service Desk Software & Ticketing Systems etc.

£30,000pa to £35,000pa + Excellent Benefits and Hybrid Working

• Current Full Driver's License required
• Must be eligible for DBS Vetting

This established and well known sporting organisation are seeking and enthusiastic and challenge orientated IT Support Engineer with solid all round IT experience including Service Desk / Helpdesk experience to enhance their IT Team.

You will be eloquent, polite and energetic with a highly professional customer facing skills coupled with strong IT Support experience in Microsoft based Infrastructure environments.

Additional training and on-going support will be provided in this role; however, all applicants must be able to work and learn in an active business environment.

KEY SKILLS:

• MS Applications, Active Directory / Hybrid Environment, Group Policy
• O365 Administration and Windows 10/11
• Setting Up Users, Laptops builds, Inductions etc.
• Password Security, BitLocker
• iPhone Support \ User Setup (Intune) and Dropbox
• Fault Finding and Technical Escalations
• SQL Databases, SQL Queries & Reports
• Service Desk Software & Ticketing Prioritisation \ Escalations \ Management
• Report Creation and Documentation (Policies & Procedures)
• Staff Leaver Process / Security / Handovers
• Asset Register

OTHER SKILLS (Highly Desirable):

• Virtualisation i.e., preferably VMware
• CMS / experience with Word Press
• SQL Database experiences

SOFT SKILLS REQUIRED:

• Excellent listening, verbal, and written communication skills
• Experience with IT Troubleshooting
• Experience in the application of logical problem-solving techniques
• Ability to work independently and as part of a team
• Ability to manage you own workload and prioritise effectively

This client are proud to be tagged as a "Great Place to Work" by current staff and they will offer you an inclusive, collaborative atmosphere to develop your skills as part of a thriving team with opportunities to be grasped for your future.

Call me at Experis IT on 0121 712 8715 today!

Care Assistant (Days) based at Briar Hill House, Rugeley

Available Hours:

2 roles available for 39 hours

Salary £12.31 per hour

Please note we are only accepting candidates currently living within a 45-minute commute of the Care Home

Are you passionate about helping people? Are you warm and compassionate? Are you looking to join a company who cares for their staff? If so, we want to hear from you!

Why join?

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference to the lives of older people. Plus, much more!

In addition to a highly competitive salary, we offer a lot more:

• 20 days holiday (excluding bank holidays) and an option to buy annual leave.
• Life assurance.
• A discount scheme which includes savings with retail stores and online purchases.
• Access to a number of nationally recognised training courses and qualifications.
• Genuine career progression and development opportunities.
• Employee assistance programme including free counselling and legal advice.
• Access to chaplaincy and pastoral support.
• Access to wellbeing resources.
• Recommend a friend scheme.
• Family friendly policies.
• Long service awards.
• Free uniform and DBS check.
• Healthcare scheme at competitive rates.

About the role

As a Care Assistant at MHA you will provide the highest quality of care to our residents enabling them to live later life well. Duties will be varied and include supporting our residents with personal care needs and helping them to take part in a wide range of activities that support their health and wellbeing. Every day will be different, and you'll have the opportunity to use your people skills to make a real difference.

For more information about the role please review the attached job description.

Briar Hill House care home in Rugeley:

Finding the right care home can be a difficult journey for any family. But we hope there's reassurance in knowing the team at Briar Hill House care home in Rugeley is considered 'outstanding' by the CQC. And we'll be here to help you through every step of your decision.

Join us and you'll quickly see why people say we feel like a second family. You'll understand that our team simply won't compromise in the quality of their support. You'll see our home is made to enhance the comfort and independence of older people. And you'll feel the charitable ethos, along with the spirituality and warmth that flows through every MHA home.

Above all, we hope you'll see how the outstanding support and surroundings of Briar Hill House care home in Rugeley could welcome a new lease of life to those we care for - with wellbeing, friendship and respect at its heart.

For more information about the home, please click here

About you

The right values, attitude and behaviours are more important than your previous career background. Therefore, whilst previous care experience is desirable it is not essential, and we will provide all the training and support you need to thrive. You don't need any qualifications to get started as a Care Assistant. You will have a kind, warm and caring nature and be able to work well as part of a team but also use your own initiative.

If you want to know more then please apply via our website mha.org.uk

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA's Talent Acquisition Team.

A Vacancy at Birmingham and Solihull Mental Health NHS Foundation Trust.


An exciting 12 months secondment opportunity has arisen for a Band 6 Mental Health Practitioner to cover maternity in our Neighbourhood Mental Health Team working within the Primary Care Networks (PCNs) in west Birmingham.

Within BSMHFT our community mental health services are well-established and as part of the BSOL community transformation programme, we are looking to increase our primary care teams with primary care practitioner roles. This is an exciting opportunity to be at the heart of national change and developments in the delivery of community mental health care. The development of our Neighbourhood mental health team is an essential service which we are in the process of evolving in line with the NHS Long Term Plan.

We are looking for enthusiastic and dynamic individuals who are able to work within a multi- disciplinary team, working alongside GP’s and other primary care professionals who strive to achieve the best outcomes for individuals within the local community.



You will be responsible for providing mental health triage, assessment and outcomes-based intervention to meet service user's needs within the Neighbourhood mental health team.

You will be responsible for identifying need and best course of advice, support or intervention, promoting psychosocial wellbeing by identifying and then supporting pathways for service users and carers.

Crucial to this role will be your ability to ensure robust communication across mental health providers, VCSE organisations and primary care in accordance with each individual service users needs by provide support and advice to all colleagues with the PCN as required including participation within the local neighbourhood MDT's.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached job description and person specification.


This advert closes on Monday 4 Nov 2024

What skills and experience we're looking for

Harris Academy Merton is currently looking to appoint a dedicated and experienced individual to support, assist and enable children to meet their academic and social targets. This includes improving standards of achievement by the early removal of barriers to learning for children/young people and families within our Academy.

We would like to hear from you if you have:

• Qualifications to GCSE Level or equivalent (including BTEC) in Maths and English Grade C or Level 4
• Competency in the use of Microsoft Office packages
• Proficiency in the use of computers and databases
• Basic skills in English language and grammar
• Previous experience in administration capacity
• Experience of working within customer service role involving liaison with colleagues, stakeholders or clients
• Experience of supporting children and young people with a variety of needs
• Experience of working in a dynamic working environment where adaptability and flexibility are key features

For a full job description and person specification, please download the Job Pack.

What the school offers its staff

At Harris Academy Merton we promote the ethos ‘'Achievement is Success'' and believe every student has the right to the highest standard of education so that they can accomplish their aspirations. Our aim is to give every student an educational experience that is enjoyable and holistic so that they develop into responsible, articulate and successful young people.

We combine the traditional values of strong discipline, good manners, respect and pride in appearance with contemporary best practice in teaching and technology. With these core values embedded, we develop our students into confident and capable individuals that have a desire to excel academically and personally now and in the future.

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website.

Further details about the role

Your responsibilities will include:

• Raising standards of student attainment and achievement and to monitor and support student progress and attainment, with particular regard to SEND, LAC and EAL students.
• Assisting in the development of appropriate emotional and behavioural intervention strategies
• Implementing a full well-being and behaviour support and intervention service to students to support the Behaviour and Mental Health Policy
• Leading workshops and support sessions and monitoring and supporting the overall progress and development of students who require Early Help support
• Facilitating a support/intervention experience which provides students with the opportunity to achieve their individual potential
• Overseeing the Peer Mentoring Programme, to initiate, train and monitor peer mentors
• Being a strategic and operational member of the Academy's safeguarding team under the direction of the DSL
• Effectively using the CPOMS system and updating the safeguarding intervention tracker
• Supporting the academy safeguarding priorities and delivering appropriate training
• Leading the student and staff mental health and wellbeing strategy under the direction of the Mental Health Lead
• Liaising with safeguarding external agencies to plan and implement intervention and support programmes
• Meeting with students and providing support and advice as appropriate (including bereavement)
• Making contact with parents/carers as and when required
• Attending multi-agency meetings and leading TAC and TAF meetings
• Supervising workshops run by outside providers and facilitating in house workshops
• Keeping up to date with the needs of young people and the problems they face through national and local agendas
• Helping students set appropriate targets and understand how they can make improvements to their performance
• Carrying out home visits to parent/carers of students who are unable/unwilling to attend the academy, and setting up and implementing appropriate support
• Working closely with the Attendance Lead and DSL to strategically lead on support for students who are CME are absent from education
• Leading on preventive work for students with poor attendance and provide support and guidance for children and families so that they do not become CME

Commitment to safeguarding

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role. Your job is to support the day-to-day compliance management of Enki Medical practice sites (HWW, BV, LP and Enki) and branch locations (St.James & Attwood). The post holder will be responsible in supporting Services Manager with strategic overview working with Practice Team and supporting Senior PSAs to provide effective leadership and management that enables Sites to achieve agreed aims and objectives within a profitable, efficient, safe and effective working environment and ensure the delivery of compliant, high-quality services and patient care within Modality Clinical Governance framework. If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people. The Modality Partnership reserves the right to close this vacancy at any time during the advertising period Pre-employment Vaccinations As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement. Right to work checks All applicants invited for interview will need to prove their right to work in the UK at the interview stage We are not able to offer sponsorship for this role References References must be secured prior to beginning employment, one must be your current or most recent employer. Employment history You must notify us of any employment gaps of 6 weeks or more.

Business Support Officer needed in Perry Barr

The rate is £12.00ph PAYE

This is a temporary role

The reference number is: 433675

The successful candidate will work as part of a dynamic team delivering an effective and high-quality. They will manage and coordinate complaints and enquiries received from a range of stakeholders, adhering accurately to statutory requirements and relevant legislation, regulatory codes, guidance and professional practice.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

For further information about the main responsibilities please view the attached job description and person specification.

Multi-Site Customer Experience Manager

Nuffield Health Ilford FWC| Operations Management | Permanent | Full time

Up to £40,000 per annum, depending on experience

40 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Multi-Site Customer Experience Manager, you'll create a culture and environment where customer facing teams deliver exceptional service as well as referrals across service lines to hospitals, clinical services, and other wellbeing centres, as a part of a holistic healthcare journey.

You'll have responsibility and accountability for the delivery of all aspects of service lines along with the overall beneficiary experience. This is based around an overarching customer intimacy ethos and how service lines are experienced. The role is also responsible for the commerciality and revenue across those service lines, including membership sales and retention.

As our Multi-Site Customer Experience Manager, you will:

• Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey.

• Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.

• Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.

• Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys.

• Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.

• Deputise for the General Manager.

• Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

TSB Bank Plc



TSB


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: BarnstapleHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.

#LI-KS1

Customer Service Representative

Salary: £22,464 per annum
Location: Ripon, North Yorkshire
Hours: 08:30 - 17:00 (Monday to Friday), 09:00 - 12:00 (Saturday)

36 Hours per week

Full time, Permanent Role

We are currently looking for confident, approachable and ambitious candidate to work with my client, to support the continuous service of their valued customers.

An amazing opportunity for someone who wants to get into a new industry, within a professional environment and work alongside experts within the chosen industry.

The Key Duties of the Customer Service Representative

• Providing face to face customer service.
• Dealing with outbound and inbound calls.
• Booking reviews for customers.
• Provide support for vulnerable customers.
• Recommend relevant products to customers.

The Key Requirements of the Customer Service Representative

• Customer facing experience within hospitality, retail or office based roles.
• Ability to actively listen to customer needs.
• Represent the company behaviours: be accountable, be curious, be collaborative, be brave.
  
  

If you are interested in the role, and want to know more, please apply or call the Leeds Contact Centre/Business Support team for more information.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

TSB Bank Plc



TSB


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: BarnstapleHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.

#LI-KS1