Total 63 Customer Service job vacancies in Arlington, Virginia

Major duties include, but are not limited to the following: 

• Serves as a senior expert Acquisition Project Manager and concurrently independently leads and manages multiple highly complex and high-dollar value ($500M+) acquisitions from acquisition initiation through contract or Task Order award providing technical advice to the client, contractors, and Acquisition Procurement Center of Excellence (APEX) regarding pre-award strategies and activities. Identifies, analyzes, strategizes, optimally schedules, and tracks acquisition milestones to ensure that the acquisition satisfies client’s mission needs.
• Assesses and documents the appropriate acquisition strategy to accomplish the client’s requirement. Problem solves and incorporates expert and innovative solution(s) into acquisition activities and milestones as needed to resolve impediments to progress. Conducts market research and identifies the optimal acquisition strategy to accomplish the client requirement.  Serves as a senior expert GSA liaison in the pre-award phase to the client managing cost and schedule expectations.
• Translates client requirements and acquisition strategy into written documentation. Leads technical evaluation of the most complex needs and proposals. Uses senior expert acquisition and analytical knowledge, writes technical evaluation reports summarizing the Technical Evaluation Board findings.
• Develops, maintains, nurtures, and champions partnerships with clients, contractor support staff, and other GSA employees.

• Provide financial administration support to the procurement and budget officer on all procurement requirements.
• Initiate spending chain transactions to ensure each transaction is committed and obligated against the appropriate line of accounting.
• Monitor and track obligations and expenditures throughout the budget process.
• Coordinate with key officials relating to funds availability, limitations, and ceilings.
• Ensure all contracts and financial data is secured and maintained for audit purposes.
• Advise customers when a contract should be awarded versus a government purchase card (GPC) and miscellaneous payment type.
• Monitor contract status and assist departments in answering budget related questions.
• Carry out all duties associated with being the Lead Defense Travel Administrator.
• Provide guidance to employees on the appropriate use of a government purchase card.

• Assists with reviews and analyses of functions/programs in support of Management Program activities. Utilizes program plans, operating budgets, and interviews to determine the continued effectiveness of plans, programs, and policies.
• Participates with higher level specialists in planning sessions and discussions of innovative ways to carry out assigned programs and new programs.
• Assists with researching and identifying program concepts and techniques. Monitors activities identified for special interest to keep leadership informed of developments through conferences and briefing papers.
• Participates in basic studies designed to analyze issues of effectiveness, efficiency, and productivity affecting administrative and business programs.
• Assists higher graded specialist with planning, coordinating, and accomplishing studies which require skill in analysis and information gathering techniques.
• Participates with superiors in planning and developing programs and serves as a representative on committees to support program initiatives.

1. Performs budget formulation work involving preparation of detailed analyses and estimates of annual funding needs for one or more future budget years and facilitates the AF/A4 Contract Management Oversight process. Conducts special studies, analyzes and reviews data, and provides sound projections of financial program and funding requirements to ensure the availability of funds.
2. Develops new methods for testing and evaluating the effectiveness of planning, programming, and budget actions/processes in support of major Air Force mission and operational plans. Analyzes the effect of high level decisions (e.g., Joint Chiefs of Staff), on the overall Planning, Programming, & Budgeting System (PPBS) processes, developing changes in areas where necessary and preparing justification rationales to support the changes.
3. Maintains a continuous liaison with other Air Staff, other Service headquarters counterparts, and DOD offices to integrate Air Force PPBE support actions. Provides results of studies, analyses, and evaluations to counterpart agencies to share experiences and thereby improve overall defense level planning in areas of assignment.
4. Uses automated budgetary system(s) and computer-generated products in accomplishing budgeting assignments. Periodically performs quality checks of automated system database information ensuring accuracy, validity, and regulatory requirements are met and maintained at a standard of adequacy sufficient to produce reliable reports and products for use in the budget processes.

The NP is a licensed independent practitioner with advanced education and national certification who provides evidence- based care for a population of patients.

Major duties and responsibilities of the position include, but not limited to:

• The nurse is responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care (ANA Code of Ethics for Nurses).
• Provides a full range of nursing care to patients with complex care needs utilizing the nursing process based on the ANA Standards of Nursing Practice.
• Utilizes clinical assessments to develop plans of care, which reflect therapeutic, educational, preventative, and rehabilitative aspects of care.
• Performs a comprehensive patient assessment including health history, physical examination, evaluations of deviations from the norm and age specific disease screening, immunizations, and health counseling.
• Formulates differential diagnosis and initiates appropriate intervention based on physical finds.
• Refer Veterans to specialty clinics when indicated. Orders and evaluates results of screening and diagnostic tests pertinent to patient complaints and physical findings.

• Serve as a Foreign Disclosure Security Specialist responsible for authoritative information and service for the Foreign Disclosure (FD) Program as it applies to the assigned organization and its subordinate activities.
• Maintain continuing responsibility of the Personnel Security Program by implementing and/or ensuring compliance with DoD, Dept. of Army (DA) and local policy and procedures.
• Administer the Information Security Program through development of instructions, procedures, program reviews, and inspections.
• Maintain a wide range of security activities internal and external to the organization's various areas of operations.
• Solve conventional security problems and fulfills requests for information (RFIs) by interpreting U.S. Army regulations.
• Perform duties primarily in Foreign Disclosure, Information Security, Personnel Security, Industrial Security, and investigating security violations.
• Responsible for need-to-know determination and release of all classified and unclassified reports to requestors including contractors or DOD agencies.

• Provides direction over extensive museum collections and ensures that the museum management program is in compliance with all applicable laws, regulations, policy, and ethics.
• Develops museum-related planning documents, project scopes, and funding requests.
• Conducts data entry into a Service-wide database management system.
• Ensures accountability of museum collections through registration, accessioning, deaccessioning, and annual reporting.

• Review and contribute to the preparation of acquisition documentation such as market research reports, performance work statements, quality assurance surveillance plans, request for information, justification and approval, and solicitations.
• Review and contribute to the preparation of acquisition documentation such as acquisition plans, contract specifications, source selection strategies, pricing provisions, and negotiation strategy.
• Coordinate with acquisition teams, contracting and program offices and participated in the planning, development and establishment of the contractual strategies for the overall acquisition programs for and subordinate’s organizations.
• Perform a variety of staff support functions in relation to planning, directing, managing, and advising on functions involving complex IT programs in advanced computer technologies.
• Use multiple acquisition, ordering, tracking missions including acquisition preparation planning, execution, as well as acquisition management.
• Work with full range of acquisition planning/management functions required to support a project with a mission that may consist of development, acquisition, testing, integration, production and fielding of management information systems.

• Formulates and coordinates Army policy for manpower staffing standards development in AR 570-5.
• Prepares written and oral reports on the results of manpower studies/issues
• Conducts, participates in, and augments manpower surveys/studies teams in the analysis of missions, functions, workloads, and manpower/equipment needs.
• Provides advice, develops new policy, and improves the efficiency and effectiveness of current processes, systems, and procedures.

Duties include but are not limited to:

Program Development and Support

• Assists in the development, coordination and implementation of a comprehensive interdisciplinary movement disorders program
  designed to facilitate the delivery of services to veterans with Parkinson's disease and other movement disorders and their caregivers. This requires the incumbent to identify the needs and requirements of the veteran population, services they are not able to access on their own, partners in the community who are willing to provide services or will jointly develop services.
• Assists with coordination of interdisciplinary referrals for caregivers and their Veterans.
• Provides resources and referrals to caregivers who provide care for their Veterans.
• Reviews Veteran and caregiver referral and resource utilization, participates in COE team meetings, and ensures continuity of care by maintaining communication and documentation.
• Monitors and evaluates utilization of referrals/resources, trainings, Veteran appointments, caregiver needs and makes recommendations for improvements for the Richmond Southeast COE Programs.

• Locates, organizes, develops and reports on all data for performance measures and reports this data to the care team weekly, and to the Administrative Officer and PADRECC Director in completing required administrative tasks such as quarterly reports which are presented to the Medical Center Leadership, VISN Leadership and VA Central Office.
• Assists in the planning, review, and reporting of data/statistical results of program/project studies; performs basic analysis of the data and generates a variety of reports; coordinates incoming data from a variety of sources, reviews documents and reports for omissions and inconsistencies, and ensures data entry is complete and accurate.
• Enters pertinent data into an automated tracking system and maintains program-specific data in automated systems to track suspense's on items such as project milestones, progress reports, accomplishments, compliance strategies, etc.

• Functions as the scheduling expert for the interdisciplinary program model for the PADRECC COE. Performs telephone and walk-in triage and brief assessment to direct Veterans and caregivers to appropriate clinical staff.
• Assists Veterans, families, medical center staff and community agency personnel who are seeking PADRECC and other support services. This may include identifying and contacting available nursing staff and providers in response to the urgent needs of Veterans, families, and caregivers.
• Maintains a report of the telephone, call received and walk-in contacts.
• Screens all calls and visitors for the PADRECC COE program, answering most questions on established policy or routine matters.
• Ensures timely response to team members that potentially have an emergent or urgent care need through prompt identification of the problem and appropriate team referral.
• Interacts with visitors and co-workers in a courteous, tactful, helpful manner, exercising mature judgment and diplomacy.

• Assist the Administrative Officer with tracking monthly and annual COE funding for assigned program fund control points.
• Assist in preparing yearly funding requests.
• Performs other related duties as assigned. In addition to the full performance duties, the PSA works collaboratively as a member of an interprofessional clinical team and assists with monitoring community care referrals and cost savings with program
  expansion initiatives and development.

• As an Executive Support Specialist, you will perform the following duties which is not an all-inclusive list:
• Manage workflow and overall quality and efficiency of day-to-day staff operations.
• Oversee the administrative management program.
• Receives and reviews all correspondence sent through the administrative management office and performs extensive coordination with the appropriate staff or operating official for tasking them and establishing suspenses.
• Responsible for alerting Director on emergency and important matters.
• Research available background data, tasks subordinate staff as deemed necessary, assembles requested information, or follows up to see that subordinate offices submit required answers within the specified timeframe.
• Provides administrative support to the DCS G-1/4/9 including receiving telephone calls and visitors, screening those that can be handled personally.
• Maintains the DCS G-1/4/9 calendar of official and social engagements, ensuring that supervisor and staff are fully briefed on matters to be considered before the scheduled meeting.
• Provides input to the TRADOC Long Range Calendar.
• Orchestrates the DCS G-1/4/9 portion of the Orientation Program for senior officials at HQ TRADOC and the Schools/Centers.

Major duties and responsibilities include, but are not limited to:

• Independently manages a panel of patients with acute and chronic health conditions with an emphasis on health promotion and disease prevention using evidence-based practice.
• Develops and implements an individualized plan to achieve optimal population health and disease management.
• Demonstrates leadership and works collaboratively with the interdisciplinary team.
• Orders and interprets labs, tests, and diagnostic studies.
• Prescribes pharmacologic and non-pharmacologic interventions.
• Initiates referrals and consults to specialty services.
• Provides education to patients and their families.
• Assesses and adjusts the plan of care as needed to achieve optimal patient outcomes.

The AVSCM co-manages broad-based and multi-faceted programs under their assigned jurisdiction. The Veterans Service Center is comprised of administration technical and clerical staff members ranging in grades from GS-5 through GS-13. Revises and develops work methods to support division priorities.

Supervises the administration of work involving the development, examination, Adjustment, reconsideration, or authorization of the settlement of claims filed by veterans, their dependents and beneficiaries, as well as taking claims and assisting claimants in the preparation of claims, appeals or other documents.

Delegates authority to make decisions including determining basic eligibility for all VA programs. Monetary benefits are awarded for service-connected and nonservice connected disabilities, death compensation; including dependency and indemnity compensation, and death pension and burial accrued benefits for veterans dependents, and beneficiaries.

Provides technical guidance and direction in compensation and pension authorization, rating board benefits information, work-study and other activities related to veteran's benefits programs including outreach services to various consumer groups. Assists in the oversight of these programs and monitors their timelines and, comprehensive quality of workload.

Personally reviews and advises on the most difficult, complex and precedented cases including fraud, admissibility of evidence, conflict of laws, findings of fact of death after unexplained absence or nonrecovery of body, and contested claims involving insurance payments.
Approves cases involving clear and unmistakable error in which large sums of money may be involved, and develops points of issues in appeals, procures additional evidence, prepares appeals and conducts personal hearing prior to certification to the Board of Veterans' Appeals.

Makes an adjustment to workloads in order to guarantee accurate and quality products to veterans.

Provides leadership and direction to the Division and coordinates its activities with other divisions within the assigned Regional Office.
Collaborates with station management and other Division Chiefs in deciding on and/or coordinating work related changes affecting other division or units within the Division. Keeps station management informed of new concepts, internal Division changes, national changes affecting the programs and any proposed changes involving Division or program policies.

Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.

Work Schedule: 8:00 a.m. - 4:30 p.m.
Compressed/Flexible: Not available
Telework: As determined by Station Policy
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Veterans Service Representative (AVSCM)#05055A
Relocation/Recruitment Incentive: Relocation expenses are authorized
Financial Disclosure Report: Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450, under 5 CFR2634.904(a) prior to entering on duty and annually thereafter.
This Position Is Approved for the Buyer Value Offer (BVO) Program. Please go to the website http://vaww.fscdirect.fsc.va.gov/pcs.asp to review the details of the BVO Program (BVO does not include buying a selectee's home).

PRIMARY PURPOSE: To serve as the HAF action officer for both Global Posture and Regional Plans enterprises. To coordinate programs by providing guidance, oversight, and support for the development and execution of regional plans and posture for critical national objectives.

DUTIES:

1. Plans, organizes, and performs activities associated with DAF Global Posture.
2. Provide regional expertise and analysis on Combatant Commands' Plans.
3. Engagement with DoD entities to contribute expertise to the Global Plans and Posture Enterprise (AF A57SP).
4. Prepares and presents high level briefings of conclusions, many being highly subjective and not readily susceptible to verification until actual operational situations are encountered.

• Perform basic account maintenance procedures to ensure files, logs, and reports are complete.
• Ensure adequate stock and operating supplies are maintained.
• Operate computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
• Verify receipts against invoices.