Total 50 Customer Service job vacancies in Alton, GU34 1AW

Shift Timings – 54 hours per week



You will be working in a well-known retail store, which holds various stock such as food/drink, clothing and homeware items. As a security officer, your main role is to ensure the safety and security of both staff and visitors alike, by staying vigilant to any suspicious activity, follow ASCONE to ensure shoplifting is kept to a minimum, and deliver customer service to those who visit the store.



What will you get in return?

Please note all our roles require transfer to our client on a permanent basis after 12 weeks, with the following amazing benefits being offered upon transfer.

Company-funded SIA License renewal.
Cycle to work scheme.
Smart tech – allowing employees to buy the latest tech, deducted from their salaries monthly at no additional interest.
Salary finance loans and monthly advances.
Vouchers across various retailers such as Sainsbury’s, Argos, and ASDA, as well as holidays, leisure, fashion, pets, and many more.
Save as you earn.
Life cover.
Private medical cover.
Childcare vouchers.
Private pensions.
Fantastic opportunity to join an evolving family.


Your main responsibilities may include:

Patrolling the Retail Store Premises.
Investigating Disturbances, as well as monitoring the entry and exit points of the retail store.
Confidently calling for help in emergency situations and operating theft-detecting devices.
Effectively dealing with large crowds and building positive customer relations.
Follow ASCONE


To succeed in this role, you will need the following:

Door supervisor SIA License (DS)
5-year checkable work/career history.
Experience in a similar role, would an advantage
Physically fit to undertake given tasks.
Possess the ability to work under pressure.


About our company

At BardWood Support Services we are recruitment specialists, supporting the facilities industry in the UK since 2015. We recognize that PEOPLE are our most valued resource and as such we aim to ensure our employees are matched within the right role that suits them, with a view to help them progress.

Support Worker- Holybourne £12.40p/h

Typical Shifts are: Working 07:30 - 21:30, 3 shifts a week including alternate weekends

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service is a small home in the village of Holybourne, near Alton, where we support four people with learning disabilities and additional needs including epilepsy, visual impairment and communication difficulties.

It's a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support at Hayling Island, the next you could be feeding ducks at the local pond.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should hold a full UK driving licence as public transport is very limited, be resilient, flexible and composed in their approach as well as experience working with individuals with autism, individuals with mental health needs and challenging behaviours.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Join Newcross as a Children's Residential Support Worker in Alton!

Are you passionate about changing the lives of children and young people? Do you want to be part of a team that provides high-quality support and care to help them thrive? Look no further!

Newcross is seeking dedicated and compassionate individuals to join our team as Children’s Residential Support Workers in Alton. In this rewarding role, you will have the opportunity to make a positive impact on the lives of children and young people, providing them with a comfortable and safe environment where they can flourish.

This Children’s Residential Support Worker position pays between £13.00 and £15.60 per hour, depending on shift pattern. We have flexible work available from long-term bookings to single shifts.

Why choose Newcross Healthcare?

At Newcross, we value our employees and believe in supporting their wellbeing and professional development. When you join our team, you can expect:

• Same-day pay with FlexiPay: Get instant access to up to 50% of the value of your completed shifts, even on weekends and bank holidays. We understand the importance of financial flexibility.
• Flexibility: Enjoy the freedom to choose your shifts and make flexible working easy with our HealthForceGo app. We believe in work-life balance.
• Unlimited free training: Access over 400 free courses across a range of topics with our training partner FuturU. We are committed to helping you grow and develop in your career.
• £500 when you Introduce a Friend: Receive up to £500 when you introduce a friend or family member. We believe in rewarding loyalty and referrals.
• Free welcome gift box and Newcross Healthcare uniform: Feel welcomed and part of the team from day one with our special welcome gift box and branded uniform.
• Perks at Work: Benefit from over 30,000 exclusive deals and discounts for your favourite brands across 20 categories, including groceries, fashion, electronics, and more. We believe in taking care of our employees.

What do you need to join?

To be successful in this role, you will need:

• At least 6 months full-time experience in the last 3 years working alongside children and young people
• The right to work in the UK and be able to work up to full time hours
• Highly desirable: Level 3 qualification in children’s services
• Availability to work full-time hours, although part-time hours are available in some areas
• Excellent communication and interpersonal skills
• Strong commitment to providing high-quality care and support
• Ability to work effectively as part of a team
• A full, clean UK drivers licence

About Newcross Healthcare

At Newcross Healthcare, we celebrate people – the right specialist staff, giving the right standard of care in the right places at the right time – so that you can make a difference to the lives and wellbeing of those who need your care. We provide better support and technology to make your life easier and work more efficient, supporting you to do what you do best. Newcross offers work that fits around your personal commitments and location, combined with cutting-edge learning and development.

If you’re ready to join a supportive and caring team, supporting children in a residential setting, apply now!

Apply today!

Bluebird Care are proud to be rated outstanding by the CQC. A rating that was awarded to us due to the way we care for both our staff and our customers.

While Bluebird Care is a national home care provider, our office is a locally owned family business, run separately to other branches.

What we do:

We're committed to keeping elderly and vulnerable people living in the comfort of their own homes, as an alternative to residential care. This means you do need to drive and have your own vehicle to work for us.

While many companies only pay care assistants for contact time, we believe you should be paid for every minute you work, so we pay for both travel time and mileage.

On average, travel time equates to 10% of your working time. Put simply, working for a company that doesn't pay travel time means you'll be unpaid for 10% of every working day.

Responsibilities of a care assistant:

- Personal care duties
- Administering medication
- Manual handling, using equipment where required
- Promoting customer health and wellbeing
- Companionship and help with activities/appointments
- Plan, prepare and cook nutritious meals
- Shopping and domestic tasks around the home
- Working every other weekend, or one day every weekend

To become a care assistant, you need:

- Full and valid UK driving licence
- Access to a car/vehicle
- Right to work in the UK (unfortunately we cannot provide sponsorship)
- No experience as full training is provided
- Excellent level of English
- To be aged 18+

In addition to a secure and stable career, we offer:

- £12.48-£14p/hr (based on experience)
- PAID travel time (£11.46 p/hr)
- PAID mileage
- Enhanced bank holiday rate
- Significant investment in your career development (up to £5,000 within your first two years)
- National qualifications in health & social care
- Defined career pathway
- Full induction training and ongoing support
- Dementia training as standard
- Full-time & part-time opportunities
- Variety of shift patterns (inc. some weekend hours)
- Term-time contracts for working parents
- Refer a friend (up to £250 per person)
- Refer a customer (up to £100 per customer)
- Health cover cashback scheme (over £1,000 per year)
- Funded Blue Light Card membership
- 28 days paid holiday (pro rata)
- Length of service benefit
- Free uniform and company smartphone
- Vehicle repairs discounts
- Use of company car (if you break down)
- Contribution to DBS check

Night Support Worker Four Marks - £12.40 p/h plus night enhancement

Typical shifts are: 21:30 - 07:30 working 4 shifts a week including alternate weekends

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our small residential service in Four Marks, Alton is a welcoming and friendly and as a Night Support Worker you'll be helping the men who live at Oakcroft with their bedtime routines, including personal care and completing regular checks throughout the night. You will also be expected to complete light domestic duties in any spare time.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

We're interested in Support Workers having both the right experience and the right values. You'll need experience working with individuals with autistic tendencies, epilepsy, selective mutism and communication difficulties.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Night Support Worker Four Marks - £12.40 p/h plus night enhancement

Typical shifts are: 07:30 - 21:30 working 4 shifts a week including alternate weekends

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our small residential service in Four Marks, Alton is a welcoming and friendly and as a Night Support Worker you'll be helping the men who live at Oakcroft with their bedtime routines, including personal care and completing regular checks throughout the night. You will also be expected to complete light domestic duties in any spare time.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

We're interested in Support Workers having both the right experience and the right values. You'll need experience working with individuals with autistic tendencies, epilepsy, selective mutism and communication difficulties.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Customer Services and Export Supervisor

Salary: £35k DOE
Location: Liverpool, Merseyside - L33

Full Time, Permanent Role

I am currently representing a forward-thinking client who is looking for an experienced and quality driven Customer Service & Export Team Leader to oversee their internal Customer Service team.

This is an excellent opportunity for someone who is looking to continue their career development and work with a reputable company, becoming a key member and cog within the export and logistics teams.

The Key Duties of the Customer Services and Export Supervisor

• Supervision of Customer Services, Export, and Despatch personnel
• Co-manage staff performance management processes.
• Maintain order schedule and chair daily meetings, ensuring orders are progressing as planned and shipments are scheduled appropriately.
• Support Department Manager to ensure departmental Objectives / KPI targets are achieved.
• Work with Customer Service, Export and Despatch personnel to ensure Customer expectations are met or exceeded.
• Liaise with distributor network when required.
• Oversee the processing of customer orders and requests, providing real time updates on status when needed.
• Work with Senior team members to ensure all order paperwork is reviewed and signed off.
• Supervise the export and import processes and paperwork, including proof of export and import checks.
• Support the team to process Sales Orders, answer customer queries, liaise with couriers and freight forwarders, and produce export and shipping paperwork.
• Work with the team to ensure all orders are being packed in a reasonable time frame.
• Work with the team to ensure Customer and Distributor product reserves and standing orders are maintained.
• Review reports from Accounts to confirm orders are shipping / being held as appropriate.
• Contribute to improving departmental procedures within the Company's ISO 9001 Quality Management System.
• Support departmental manager with departments Process Development Plan (PDP).
• Comply with and supervise staff awareness of Health and Safety procedures and maintain good practice within the
• Comply with and supervise staff awareness of Human Resource processes (and relevant documentation) and observe provisions set out in Company Handbook.

The Key Requirements of the Customer Services and Export Supervisor

• Knowledge of Sales Order Processing
• Working knowledge of Stock Control
• Excellent computer skills particularly in Microsoft Outlook, Word and Excel and Dynamics
• Proven and up to date knowledge of International and European shipping regulations is essential
• Experience of dealing directly with customer issues and complaints
• Experience of working within ISO framework, preferably ISO 9001
• Exceptionally organised with a high level of attention to detail

If you are interested in the role, and want to know more, please apply or call the Business Support Team for more information.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Co-ordinator

Salary: £26k
Moving to £30k upon completion of Probation

Location: Halifax, West Yorkshire

Hours: Monday to Thursday, 40 hours per week

Permanent Opportunity

The Customer Account Manager will receive Excellent Benefits!

• Christmas Shutdown
• Every Friday off!
• Free Parking!
• Free Product testing from reputable brands
• Competitive Salary
• Progression opportunity

I am representing a local contract manufacturing company who work exciting and reputable brands and business across the UK, supporting them with the implementation of their products within the cosmetics and well-being industries.

A great opportunity for someone who wants a better work/life balance and work over 4 days, with the opportunity to build your expertise within a growing industry with vast opportunity.

The Key Duties of the Customer Account Manager:

• Management of several accounts on a daily basis.
• Input orders and manage deliveries/collections.
• Building good working relationships.
• Customer Calls, either on the telephone or via Zoom/Teams
• Dealing with suppliers
• Working with internal colleagues - Lab, Manufacturing, Production, Warehouse etc to meet tight deadlines.
• Project management.

The Key Requirements of the Customer Account Manager:

• Excellent Customer Service Skills
• Ability to use MS Software such as Excel and Word
• Team-player

If you are interested in the role and want to know more, please contact the Leeds Business Support Team for more information about your next career move.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

A great opportunity to develop your career as a Customer Service Representative

Customer Service Representative
" Alton, Hampshire
" Full time / Permanent
" £24,500
" Hybrid Working
" Monday to Friday 8.30am - 5.00pm

A quick look at the role

The Customer Service role is a great opportunity for someone who wants to kick start their career and focus on delivering exceptional customer service and query resolution for the customers across the area.
Why it's an opportunity not to be wasted.

You will be responsible for answering incoming calls and responding to emails from our customers within the required SLAs/KPIs.

Listening to and understanding the needs of the customer.
Taking ownership of customer enquiries and responding to escalated customer issues or complaints in accordance with agreed procedures.
Engaging with vendors on a day to day basic in respect of queries or complaints from the customers relating to vendor services.

Administration of customer accounts, including data cleansing, setting up temporary accounts, collating reports, making bookings for additional services and dealing with invoice queries.
Communicating across our depot network to resolve customer queries.
Meeting established goals for all metrics, including call and case quality, productivity and call handling KPIs, to enable us to provide the best customer experience.

Completing proactive outbound calls to advise customers on changes to services or relaying other key information.
Requirements

Here's what we require:
" Excellent communication skills
" Be able to work well alone and as part of a team.
" Be motivated and willing to take initiative.
" Calm under pressure and be able to multitask.
" Excellent attention to detail
" Aptitude to work without supervision.

Benefits
" 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday.
" Generous pension.
" Medical and dental scheme.
" Cycle to work scheme.
" Retail, leisure and travel discounts.
" Free parking on site.
" A robust training and development programme which opens the door to several great internal progression opportunities.

Job Advert

We are looking for enthusiastic individuals with knowledge and experience of delivering professional care and support to individuals with a variety of care needs as well as having knowledge in working with people with learning disabilities and complex care. You must be able to demonstrate skills in assessment, recording, and communication with others, whilst being flexible and positive in your approach. Working as part of a team is a big part of what we do here in Thornton Gardens as well as working on your own with service users delivering a high standard of care.

This is an exciting opportunity within Thornton Gardens short breaks service, this will be a part time night post working a 14.25 hour week over a rota basis, this includes weekends. Night shift allowance will also be paid, there are also opportunities for over time to cover annual leave/ staff shortages. Thornton Gardens is a short breaks service based in Bonnybridge Falkirk, we facilitate guests and their families within our community with a period of respite, ensuring we deliver a high standard of care working with a person-centred approach. Our guests are at the forefront of everything we do here, ensuring the SSSC and care service standards are incorporated into our delivery of care and support.

Candidates must have or be willing to work towards an SVQ 3.

This post is temporary until August 2025 due to service requirement.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

Proud member of the Disability Confident employer scheme

Support Worker- Holybourne £12.40p/h

Typical Shifts are: Working 07:30 - 21:30, 3 shifts a week including alternate weekends

Join Voyage Care and Feel Valued, we reward your dedication with:
• Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
• Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
• Funded Blue Light Card – hundreds of discounts at high street retailers etc.
• 24/7/365 doctor line for our colleagues and their families
• Access to cash plans for our colleagues, which also covers their families
• Enhanced retirement leave
• Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service is a small home in the village of Holybourne, near Alton, where we support four people with learning disabilities and additional needs including epilepsy, visual impairment and communication difficulties.

It's a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support at Hayling Island, the next you could be feeding ducks at the local pond.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should hold a full UK driving licence as public transport is very limited, be resilient, flexible and composed in their approach as well as experience working with individuals with autism, individuals with mental health needs and challenging behaviours.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

We have a simple vision and strategy that defines what we are trying to achieve, our purpose and our approach which underpin the principles of Adult Social Care, and we continue to work in support of this.

In a simple sense all our work, at whatever level should continue to support the strategy of: ‘Providing support, in the least intrusive manner possible, based on the assets, resources and abilities that are available to people’.

Our Values

In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

Please see Brochure attached that contains information about the service at Gosford Community Hub- Page 8.

As Senior Support assistant at Gosford Community Hub you will be expected to: provide first line management support with supervisions, appraisals and direction to support staff within day services. Ensuring service user individual needs are met through promoting independence and personalised approaches in a safe respectful and dignified manner; giving people choices and control over the service they are using and ensuring the best possible outcomes for people who use Adult Social care services. To deliver all services in compliance with relevant social care legislation, to undertake risk assessments, to allocate activities which are centre based. To ensure staff training, annual leave and sickness is managed in a fair and equitable manner. Adhering to City Councils values and policies.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for a Senior support assistant that is committed to driving the service forward developing staff to provide an excellent standard of care. This post is 35 hours per week.

We are looking for individuals who are:

• Able to work as part of a management team, using your initiative and respond flexibly to the needs of service users.
• Experience in delivering support in a Social Care or equivalent setting

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): 19th August 2024

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme

Job description
Job title: Patient Support & Advocacy Officer (Maternity Cover)
Reporting to: Regional Project Manager
Location: Kent. Based at home, situated in the region to regularly travel to assigned renal units.
Hours: Full time, 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Salary: £28,000 pa FTE
Contract: Temporary maternity cover (up to 12 months) from end of Sept 2024

An opportunity to provides practical, emotional, and financial support for anyone affected by chronic kidney disease.

You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.

This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.

The role will cover the main renal units and satellite dialysis units across your designated area in Kent. Frequent travel and attendance is expected at some sites.

Where possible, we’d like the successful candidate to commence before 30 September to allow time for a handover with the person going on maternity leave.

The maternity cover could last up to 12 months until September 2025 or end earlier if the current staff member decided to return early. There maybe the opportunity for a permanent role as vacancies occur.

Responsibilities

• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service
• To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new s service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. Happy to talk flexible working- all requests for flexible and part time working will be considered.

Support Worker Four Marks - £12.40 p/h

Typical shifts are: 07:30 - 21:30 working 3 shifts a week including alternate weekends

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our small residential service in Four Marks, Alton is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care and and doing lots of activities. The men who live at Oakcroft enjoy their own engaging and meaningful activities including cycling in the local forest and bowling.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

We're interested in Support Workers having both the right experience and the right values. You'll need experience working with individuals with autistic tendencies, epilepsy, selective mutism and communication difficulties.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.