Total 37 Manager level Customer Service job vacancies in Sutton in Ashfield, NG17 4JL

• Senior project manager with responsibility for overall project management of prospectus level or equally complex or precedent setting projects. Leads the development of the most major, politically sensitive and complex project plans including methodology, resource requirements, timelines, priorities and budget impact. Directs and performs budget planning. Establishes evaluation criteria and measurements to assess projects. Prepares timelines for project completion, implementing a system for review, control, and reporting on project status.
• Ensures that projects delivered meet agreed to customer requirements. Manages all aspects of the of the project's finances. Ensures the latest trends and state of the art technologies in facility design, construction, alterations, space management, contracting, negotiations, and knowledge management are applied. Independently develops innovative solutions to address unanticipated project complications.
• Ensures the completion of project documents and makes certain they are uploaded into all necessary systems of record in order to track established performance metrics and historical trends. Conducts and documents lessons learned analysis.
• Negotiates and coordinates project plans, budget objectives and schedules with customer agencies to establish and/or manage customer expectations. Informs customer officials of project status and any requirements for additional agency initiated action.
• Works with stakeholders and key leadership in various Federal agencies, State and local governments, non-profits, community organizations, special interest groups, and environmentalists. Maintains and/or oversees continuous contact with Federal, State and local officials, and the media (in coordination with Public Affairs) with regard to project issues and status. Briefs key leadership on costs, impact, feasibility, alternatives, issues, recommendations and status of project development and implementation.
• Leads and facilitates the efforts and expertise of a wide range of disciplines. Serves as a mentor for team members and others.
• Directs the acquisition and management of large numbers and types of contracts supporting all aspects of leasing and/or Federal construction projects. Monitors progress and evaluates performance against contract requirements.
• Prepares or assists the Contracting Officer and/or the COR in the preparation of statements of work, determinations, findings and solicitation documents.
• Negotiates the business transaction with customer agencies, including utilization rates and financial obligations; develops complex, accurate requests for funding and tracks financial obligations and expenses throughout the planning, execution and close-out of projects.

Starting at $103,409 Per Year (GS 13)

Are you a passionate and caring Registered Nurse looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Registered General Nurse.

The Role

Providing outstanding leadership for care staff
Supporting residents with a range of complex needs and dependency levels
Provide clinical nursing to residents including medication management, infection prevention and control procedures, e.g. wound care, catheter management
Continuously strive towards ensuring clinical excellence within the home
Developing tailored care plans to delivering excellence across everything you do

Some of our benefits you’ll receive by joining the Care UK family

Paid Annual NMC Registration (T&Cs apply)
Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Wellbeing support

About You

An NMC Registered Nurse
Understands clinical assessment tools like Waterlow and MUST
Experienced in writing comprehensive care plans

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who share the same values: caring, passionate and teamwork. You’ll have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

We have an opportunity for a dynamic and dedicated individual to take on the role of ward manager at Ramsey Unit. This busy 15 bedded mix sex dementia ward is located in Barrow, Cumbria.

The post holder will offer clinical leadership and be responsible for the delivery of patient care, managing all aspects of clinical standards and professional practice. We are seeking an individual who is empathic, caring and motivated with a real passion to improve the lives of our patients. This challenging but incredibly rewarding role will require you to have a high level of resilience and posses excellent verbal and written communication skills.

At LSCFT we will support you in your personal and career development. You will have access to lifelong learning with a great range of training opportunities including a comprehensive preceptorship, leadership and coaching.

Staff wellbeing is important to us and that’s why we have our 24/7 Employee Assistance Programme, along with our Resilience Hub offering wellbeing support covering emotional, psychological and financial issues. We also offer flexible working options. We are looking for full time post but reduced hours will also be considered and can be discussed prior to, or within interview.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT.

Please see attached the Job Description and Person Specification for more information about this role.


This advert closes on Wednesday 6 Nov 2024

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

What skills and experience we're looking for

An exciting opportunity has arisen for a wraparound Club Manager to lead our team of playworkers at Happy Hometime Club.

The Before and Afterschool Club Manager will lead and be responsible for the day to day management provision, providing care and a range of age appropriate play opportunities in a safe and secure environment. The successful candidate will have excellent organisational and interpersonal skills, have a calm and friendly manner and be able to lead the team. You will be someone who enjoys working as part of a hardworking team to create a fun, safe and inclusive environment for our wrap around care provision.

Previous experience in a similar role is preferred but not essential.

What the school offers its staff

* A positive and engaging working environment.* A happy and vibrant club with a strong family ethos and community spirit.

Commitment to safeguarding

Whitehouse Common Primary School is committed to safeguarding and promoting the welfare of its children and expects all staff to share this commitment. The appointment will be subject to an enhanced DBS check and appropriate references will be required. It is an offence to apply if you are barred from engaging in regulated activity relevant to children.

Are you a passionate and caring Registered Nurse looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Nurse Manager.

The Role


Providing outstanding leadership for care staff
Supporting residents with a range of complex needs and dependency levels
Provide clinical nursing to residents including medication management, infection prevention and control procedures, e.g. wound care, catheter management
Continuously strive towards ensuring clinical excellence within the home
Developing tailored care plans to delivering excellence across everything you do


Some of our benefits you’ll receive by joining the Care UK family


Paid Annual NMC Registration (T&Cs apply)
Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Wellbeing support


About You


An NMC Registered Nurse
Understands clinical assessment tools like Waterlow and MUST
Experienced in writing comprehensive care plans


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

Regional Business Manager (Acute) – Field-based Role (Southwest)

Are you a pro-active and dynamic individual seeking to develop your career in Sales within an organisation where the work you do will really make a difference?

To be successful in this role it is crucial that you are someone who looks to innovate and find different solutions, with strong business development skills and preferably experience selling equipment into the NHS and increasing market share. Ideally you will have a degree in a profession allied to business or medicine alongside a certificate in marketing/sales management.

For this position we require you to be ABPI qualified with a detailed understanding of its practical application in a business environment. Alternatively, if you are not already qualified, we would look for you to complete this within 2 years of your start date.

This is a field-based role covering the Southwest, ideally you will be located in or around this area. A UK driving licence is essential for this role.

What does the role involve?

You will:

* Actively promote, generate and meet company sales targets across the entire product range, whilst achieving personal and company objectives.
* Liaise with Clinical Nurse Specialists on a regular basis to discuss territory/account activity, evaluations of products, latest therapy developments etc. which may have an impact on the FMC offering.
* Work closely with /and the development of Key Opinion Leaders.
* Co-ordinate with appropriate personnel to organize products for evaluations and lead and conduct product evaluations in targeted accounts.

What can we offer you?

Here at Fresenius Medical Care, we value the contribution of our people and ensure that we offer industry-leading rewards and career progression.

We offer a competitive salary alongside a wealth of other fantastic benefits listed below:

• Car Allowance

• Bonus scheme – Based on completion of KPI’s and yearly objectives

• Company Pension Scheme

• Life Assurance

• 33 Days Holiday (inclusive of 8 days bank holiday) increasing with service

• Annual leave purchase scheme (with 12 months service)

• Heath Shield - Company paid health cash plan

• Long Service Vouchers

• Cycle to Work Scheme

• Training where applicable for career development

• bhsf RISE - our Health and Wellbeing hub 24/7 access to GP's and Counsellors

• Blue Light card – providing thousands of amazing discounts online and on the high street

Who is Fresenius Medical Care?

We are the leading provider of dialysis services to the NHS, operating 52 partnership dialysis units that together provide regular dialysis treatment to over 3,800 NHS patients in the UK. We are part of a global company treating over 344,000 patients worldwide across over 4,000 clinics.

We also operate 44 production sites on all continents to provide dialysis products such as dialysis machines, dialysers and related disposables. 1 in every 2 of all dialysis machines used around the globe are manufactured by Fresenius Medical Care and we are the 3rd largest medical devices company in the world.

Regional Business Manager posts will be subject to a Standard DBS Disclosure

Fresenius Medical Care is an equal opportunities employer

Service Care Solutions is seeking an experienced Major Works Programme Manager to join our client team in Sutton.

This is a key role that requires a seasoned professional with extensive experience in housing refurbishment contracts and a strong background in contract management.

Key Responsibilities:

• Surveying Expertise: Leverage over 5 years of experience in planned and capital works surveying within housing refurbishment contracts to ensure the successful delivery of high-quality projects.
• Team Management: Manage and lead a team of 8+ technical staff members, ensuring optimal performance, development, and alignment with project goals.
• Contract Management: Utilize your robust contract management background in housing refurbishment within local authorities or housing associations to oversee the full project lifecycle.
• Project Leadership: Lead and manage multiple housing refurbishment contracts/projects ranging in value from £150k to £25 million, ensuring they are delivered on time, within scope, and on budget.
• Procurement Leadership: Take charge of housing refurbishment contracts procurement, working closely with stakeholders to secure the best value and quality for all projects.

Requirements:

• Experience: A minimum of 5+ years in planned/capital works surveying within housing refurbishment.
• Management Skills: Proven experience in managing a technical team of 8+ members.
• Contract Management: Background in managing housing refurbishment contracts, ideally within a local authority or housing association context.
• Project Experience: Demonstrated ability to lead multiple high-value contracts/projects successfully.
• Procurement Expertise: Experience in leading procurement processes for large-scale housing refurbishment projects.

If you have any questions, please contact Hona on 01772 208967 or email hona.bzowska@servicecare.org.uk

Regional Business Manager (Acute) – Field-based Role (Southwest)

Are you a pro-active and dynamic individual seeking to develop your career in Sales within an organisation where the work you do will really make a difference?

To be successful in this role it is crucial that you are someone who looks to innovate and find different solutions, with strong business development skills and preferably experience selling equipment into the NHS and increasing market share. Ideally you will have a degree in a profession allied to business or medicine alongside a certificate in marketing/sales management.

For this position we require you to be ABPI qualified with a detailed understanding of its practical application in a business environment. Alternatively, if you are not already qualified, we would look for you to complete this within 2 years of your start date.

This is a field-based role covering the Southwest, ideally you will be located in or around this area. A UK driving licence is essential for this role.

What does the role involve?

You will:

* Actively promote, generate and meet company sales targets across the entire product range, whilst achieving personal and company objectives.
* Liaise with Clinical Nurse Specialists on a regular basis to discuss territory/account activity, evaluations of products, latest therapy developments etc. which may have an impact on the FMC offering.
* Work closely with /and the development of Key Opinion Leaders.
* Co-ordinate with appropriate personnel to organize products for evaluations and lead and conduct product evaluations in targeted accounts.

What can we offer you?

Here at Fresenius Medical Care, we value the contribution of our people and ensure that we offer industry-leading rewards and career progression.

We offer a competitive salary alongside a wealth of other fantastic benefits listed below:

• Car Allowance

• Bonus scheme – Based on completion of KPI’s and yearly objectives

• Company Pension Scheme

• Life Assurance

• 33 Days Holiday (inclusive of 8 days bank holiday) increasing with service

• Annual leave purchase scheme (with 12 months service)

• Heath Shield - Company paid health cash plan

• Long Service Vouchers

• Cycle to Work Scheme

• Training where applicable for career development

• bhsf RISE - our Health and Wellbeing hub 24/7 access to GP's and Counsellors

• Blue Light card – providing thousands of amazing discounts online and on the high street

Who is Fresenius Medical Care?

We are the leading provider of dialysis services to the NHS, operating 52 partnership dialysis units that together provide regular dialysis treatment to over 3,800 NHS patients in the UK. We are part of a global company treating over 344,000 patients worldwide across over 4,000 clinics.

We also operate 44 production sites on all continents to provide dialysis products such as dialysis machines, dialysers and related disposables. 1 in every 2 of all dialysis machines used around the globe are manufactured by Fresenius Medical Care and we are the 3rd largest medical devices company in the world.

Regional Business Manager posts will be subject to a Standard DBS Disclosure

Fresenius Medical Care is an equal opportunities employer

Resource Planning Manager – Contact Centre

Full-Time, Permanent

Location: Sutton Coldfield, West Midlands (Office-Based)

Salary: £45,000 - £50,000 per annum

Dignity is one of the UK’s largest and most dynamic multi-site national businesses and we are embarking on an exciting transformation following a successful takeover and privatisation. With a robust network of 750 sites, we are committed to innovation, investment in technology, and enhancing operational standards.

Our rich history since 1812 and our dedication to responsible business practices drive us to offer unparalleled choice and value to our customers. Join us at Dignity and be part of a forward-thinking team poised for significant growth and making a meaningful impact in our industry.

We are looking for a Resource Planning Manager to lead the strategic planning and management of customer contact volumes across various channels. This role will support a multi-site contact centre, including an outsourced partnership, an in-house 24/7 multi-channel centre with up to 100 advisors, and a network of over 600 branches.

Key Responsibilities Include:

• Managing customer contact volumes across multiple channels and products to ensure efficient operations in a multi-site contact centre.
• Leading and developing a team of analysts, including recruitment, training, and mentoring.
• Conducting capacity planning for the contact centre and branch network to optimize resources and meet SLAs.
• Utilising forecasting and planning models to enhance efficiency, achieve SLAs, and support marketing campaigns and strategic decisions.
• Developing strategies to manage customer contact from various marketing channels, such as TV, radio, direct mail, and digital.
• Overseeing Real-Time adherence to ensure compliance with operational standards and KPIs.
• Promoting and implementing effective practices in resource planning and real-time adherence for optimal efficiency and performance.
• Communicating clearly with stakeholders and external partners, both verbally and in writing.
• Managing budget constraints and implementing cost-saving strategies across a 24/7 operation.
• Conducting regular performance reviews and driving continuous improvement in Resource Planning and Real-Time adherence.

This role is ideal for a candidate who has:

• Experience as Contact Centre Resource Planning Manager with a strong background in team development and multi-site operations.
• Extensive omni-channel experience, including multi-channel and outsourced environments.
• Expertise in forecasting, planning methodologies, and optimizing marketing campaigns.
• Proficiency in capacity planning and real-time adherence for contact centres and branch networks.
• Experience managing customer contact for diverse marketing activities (TV, radio, mail, digital).
• Excellent communication skills, capable of engaging with stakeholders at all levels.
• Attention to detail in managing complex planning, budgeting, and cost optimization tasks.
• A commitment to continuous improvement and driving high-performance standards.

What we provide to you:

• Annual salary of up to £35,000 (DOE).
• Company Target Driven Bonus.
• BUPA Private Healthcare (Self).
• 25 Days Holiday + Bank Holidays.
• Pension Scheme.
• Life Assurance X2.
• ‍ Access to our internal apprentice & personal development schemes.

What are the next steps?

To apply for this position, please click the 'Apply' button to submit your application. A member of our Talent Acquisition Team will contact you shortly.

FCA Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

• Exciting opportunity to be part of our NEW MH, AOD & SP service in Queensland!
• Part-time (0.8FTE) ongoing position based in either Rockhampton or Hervey Bay.
• $54 - $61ph + Super + Not-for-Profit Salary Packaging up to $18,550 + Flexible working conditions.

EACH is proud to be the Lead Agency of the Mental Health, Alcohol and Other Drugs, and Suicide Prevention (MHAODSP) program, a new initiative delivering comprehensive, integrated, and person-centred care across the CCQ region (Central Queensland, Wide Bay, Sunshine Coast).

Collaborating with 9 partnering organisations the aim of this service is to address service gaps by enhancing accessibility and integrating primary mental health care, AOD, psychosocial support, and early intervention and prevention through a multidisciplinary, person centred model of care. Click here to learn more. 

Job Description 
Fostering a flexible, supported, and empowered team culture, the Team Leader for the Psychological Treatment Services in Residential Aged Care Facilities within the new MHAODSP program will lead and support a multidisciplinary team to deliver high-quality mental health services.

The role includes providing clinical and operational support within Residential Aged Care Facilities (RACFs) for psychological treatment services, maintaining a small client caseload, overseeing the quality of client files and data, and ensuring program KPIs are met.  The Team Leader will also manage stakeholder relationships, co-design supports with community stakeholders, and develop operational systems and protocols. This position requires strong leadership, mental health expertise, and the ability to foster a collaborative team culture. 

 

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Kerry Boyd (Service Design Manager, National Practice Lead - NDIS and Early Childhood Approach) at kboyd@each.com.au

About you 
If you have background in working with older adults, preferably with complex mental health issues, and extensive experience managing teams in programs supporting older adults with mental health challenges, trauma, and substance use, then we encourage you to apply! 

You will also have:

• Knowledge of service systems in health, homelessness, education, and family violence contexts.
• Expertise in mental health, trauma, social determinants of health, and principles of recovery. 
• Ability to deliver therapeutic interventions supporting people with co-occurring issues, as well as experience in triage, assessment, and referral allocation. 
• Strong verbal and written communication skills, adept at building effective relationships. 
• Ability to assess and manage risks while prioritising client rights and outcomes.
• Competency in working with young people and families from diverse cultural or community backgrounds, including First Nations Australians, those from LGBTIQ+ communities, and those from remote and migrant communities. 

Location: Based in Huddersfield or Peterlee with hybrid working and some requirement to travel between sites
Are you a strategic HR leader with a passion for people and culture? Do you thrive in dynamic environments and have a proven track record of driving HR excellence in large organisations? If so, we have an exciting opportunity for you to join our People Team at ZIGUP as the Head of HR – Claims and Service.
As the Head of HR – Claims and Service, you will be a trusted advisor to our claims and services businesses, providing influence and coaching on all people-related matters. You will play a critical role in developing and executing people strategies, policies and initiatives that align with our subsidiary businesses’ overall objectives and contribute to their success.
This is an exciting time to join ZIGUP as we embark on an ambitious journey to grow and scale up our operations. We are committed to putting people at the heart of our plan, ensuring our approach is centred on enhancing the employee experience. You’ll have the opportunity to shape and drive our people strategy, making a significant impact on our business and the lives of our employees.
Join ZIGUP as the Head of HR – Claims and Service and enjoy some outstanding benefits …
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …
Salary – Up to £80,000 per annum based on experience, enhanced by generous car allowance and a 10% annual bonus.Annual leave - Start with 28 days, increasing to 29 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Generous employer contributions of 7.5%. Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About you

First and foremost, working as part of the HR Senior Leadership Team, you’ll have substantial experience of delivering HR for a workforce of 2,000+ colleagues. Your background includes navigating the complexities of large matrixed organisations or PLC’s and understanding the unique challenges they face.
You’ll be solutions focussed and commercially astute with a strong background in HR business partnering and relationship building with a passion for delivery.
You’ll have a strong track record of developing and executing HR strategies and people plans that align with business objectives. Your strategic initiatives have supported business growth and driven organisational success, making you a key player in your previous roles.
You ideally hold a CIPD level 7 Qualification.
You’re experienced in supporting operating board directors, coaching and influencing senior leaders and Managing Directors on a wide range of HR decisions and initiatives.
You’ll have experience working within either the insurance, automotive or contact centre industry.
Ideally, you have proven experience in driving Diversity and Inclusion initiatives. You understand the importance of a diverse workforce and have implemented strategies that promote an inclusive culture, ensuring that the organisation reflects the diversity of its customers and communities.
Preferably, you have experience in organisational development and design, having led initiatives that enhance the efficiency and effectiveness of the organisation and understand the different approaches to strategic workforce planning.

About us
ZIGUP is a leading integrated mobility solutions provider. We're trusted by many of the UKs leading insurance and leasing companies, fleet operators, OEMs and blue-chip corporates, delivering a wide array of solutions from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance.
Our Purpose? Keeping customers moving, smarter.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.

Assistant Team Manager - Adults Social Care (Gr 9)

Description
We are currently seeking a highly motivated and organized individual to join our team as an Assistant Team Manager - Adults Social Care (Gr 9). In this role, you will be responsible for providing operational support to the Team Manager in delivering high-quality social care services to adults in need.

As the Assistant Team Manager, you will play a key role in overseeing the day-to-day operations of the team, ensuring effective caseload management, and promoting positive outcomes for our service users. You will supervise a team of dedicated social care professionals, providing guidance and support to ensure that the service users receive the highest standard of care.

Responsibilities
Assist the Team Manager in the development and implementation of team strategies and objectives.
Provide direct operational support to the team, including managing caseloads and undertaking assessments.
Support and supervise a team of social care professionals, ensuring good practice standards are followed.
Contribute to the training and development of team members, promoting continuous learning and professional growth.
Collaborate with other agencies and professionals to ensure effective multi-disciplinary working.
Handle complex and challenging cases, ensuring appropriate interventions and referrals are made.
Monitor and review the quality and effectiveness of service provision, identifying areas for improvement.
Requirements
Degree in Social Work or a related field.
Previous experience working in adults social care, with a thorough understanding of legislation and policy frameworks.
Strong leadership skills with the ability to motivate and inspire a team.
Excellent communication and interpersonal skills, with the ability to build effective working relationships.
Sound decision-making skills, with the ability to analyze complex situations and make appropriate judgments.
Strong organizational and time management skills, with the ability to prioritize workload effectively.
Proficient IT skills, including the use of social care databases and Microsoft Office applications.

Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £30.55
Location: Sutton, London

Should you wish to apply for this job opportunity, please, send an up to date CV.

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Service Delivery Manager

Sutton Coldfield

£39,622
- £41,708 per year
40 hours per week – Monday to Friday, 8:00am – 16:30pm

We are looking for a Service Delivery Manager to join our Day to Day (DTD) Operations team based in Minworth. As Service Delivery Manager you will cover different sites across the Midlands area. Your daily activities will include coordinating the operatives on repairs/installation and organising the team to work on all stock across the region, reacting to and dealing with emergencies as they arise. You will be provided with a company van and will have opportunities to develop your career within Sanctuary.

The role of Service Delivery Manager will include:

- Overseeing repairs and refurbishment projects, ensuring they are carried out to a high standard
- Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
- Maintaining compliance for health and safety, ensuring this is promoted and adhered to
- Handling complaints and breakdowns in service to meet customer expectations
- Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner


Skills and experiences:

- To ensure full compliance with Building Safety legislation, candidates applying for this role must hold ILM membership (The Institute of Leadership) and be qualified to NVQ Level 3 in a core trade subject, currently undertaking these qualifications or prepared to undertake the qualifications with the support of Sanctuary Group. If you have a lower level qualification along with practical experience and would be prepared to undertake this qualification with the support of Sanctuary Group, we would still welcome an application
- Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
- Working knowledge of the application of Health and Safety legislation
- Proven experience of working to deadlines and prioritising workloads
- Electrical qualification would be an advantage
- Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence


As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.

About us
Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values
- working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Volunteering scheme
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £39,622 per annum (rising to £41,708 per annum after 12 months, subject to satisfactory performance)


Closing Date: 07 July 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Proud member of the Disability Confident employer scheme