Total 15 Manager level Customer Service job vacancies in Stafford, ST16 3AG

Main Responsibilities

We have a fantastic opportunity to lead our dedicated team in promoting sustainable waste management at our Household Waste Recycling Centres!

As a Household Waste Recycling Centre (HWRC) Team Leader you will:

• Be able to effectively lead and motivate a team to help maximise the quality and number of materials separated for recycling.
• Plan and organise the activities on site, organise staff responsibilities and be the face of Staffordshire County Council to on site visitors and, where required, deputise for the HWRC Supervisor.
• Be a great communicator and be able to demonstrate a positive and encouraging leadership approach.
• Have experience using IT systems and be confident using Microsoft office software.

Your day-to-day duties will vary, and may include the following:

• Helping the public use the site in a safe manner, adhering to all Health and Safety guidance.
• Being the accountable fire marshal and first aid trained responder on site.
• Providing friendly, informative and professional customer service.
• Protecting yourself and your team by promoting high standards of health and safety.
• Safely operating equipment and machinery and reporting any faults and issues.
• Working with commercial traders, providing advice and handling payments.
• Reporting unauthorised waste depositing and promoting environmental sustainability.
• Supporting other HWRC teams as part of the Staffordshire HWRC Network.

This role is based at our Stafford location.

The Ideal Candidate

You will have:

• A Certificate of technical competence in Hazardous Waste Transfer (Ideal, not essential to role)
• Experience of leading a team
• Working knowledge of health and safety legislation and operations
• A flexible approach to duties, willing to learn and be trained
• Good verbal and written communication skills – to facilitate inductions, training and communication with site staff, management, clients, contractors and the public
• Strong numerical and literacy skills and paperwork and recording skills
• An understanding of recycling and recyclable materials is an advantage
• Trained First Aider, or willing and capable of being trained
• A Full UK driving licence
• Experience in operating a above 10ton 360 wheeled excavator. ( or willing to learn)
• Experience in the operation of Household waste recycling centres (HWRC'S)
• Good attention to detail
• Willing to work weekends and Bank holidays

For more information, please contact Danny Wraxton at danny.wraxton@staffordshire.gov.uk

Potential interview date will be: Week commencing 2nd December 2024

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme

Join our team!

Are you a passionate Chef Manager? If so, we'd love you to join our fantastic catering team supporting our schools within Stafford & Birmingham!

This role sits within our Education division - catering for students. Dedicated to providing high-quality, nutritious, fresh, and sustainable food for our younger generation, we're 100% committed to supporting a healthy diet. At Taylor Shaw & Edwards & Blake, we're driven by the knowledge that young people deserve and need the best food for their wellbeing; we do food with a difference.

What you'll be doing...

As an Area Support Chef Manager you will proactively support the management teams on site as well as be accountable for recruiting, inducting, training, and supporting colleagues to deliver an efficient, high-quality service to Elior UK, our customer and clients. you will support sites in Stoke on Trent and Birmingham.

Responsibilities:

• Motivating and managing a team
• Controlling and managing a budget
• Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence
• Supporting events at site level
• Supporting craft skills throughout the area

Elior is committed to safeguarding children and colleagues. Candidates that are shortlisted for this role, will be required to have an Enhanced Disclosure and Barring Service (DBS) check, including Children's Barred List, and two suitable references.

Working Pattern: Monday - Friday, 35 hours per week, term time only

What can you bring?

In this role:

• Genuine interest in customer service excellence
• Focused on the front line
• Proven team leader experience
• Self-motivated and able to work well unsupervised
• Previous experience within catering desirable
• Working within an education back ground in contract catering

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Term Time Holidays offering you flexibility
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Life's Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle-to-work scheme

Why it's great to work for us...

Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.

Job Advert

The Role:


We are looking for an organized and proactive individual to join our team as an Office Manager / Team Support Assistant. In this
dual role, you will be responsible for managing the day-to-day operations of the office while providing high-level administrative
support to Managing Directors or Directors. The ideal candidate will be able to manage office logistics, maintain an efficient
work environment, and assist in managing schedules, meetings, and communications.




What you will be responsible for:

Office Management:

* Oversee the daily operations of the office, ensuring a smooth and efficient work environment.
* Manage office supplies, including catering, stationery etc
* Liaise with facility management vendors, including building management, cleaning, catering and security.
* Coordinate maintenance and repairs for office equipment and facilities.
* Ensure health and safety protocols are adhered to within the office.
* Organise office events and meetings.
* Handle incoming and outgoing mail and deliveries.




Front of House:

* Oversee the booking and preparation of meeting rooms, ensuring they are fully equipped and presentable for all internal and
external meetings.
* Ensure meeting rooms are kept clean, organised, and stocked with necessary supplies.
* Manage front-of-house operations, including welcoming visitors and handling incoming calls in a professional and friendly
manner.
* Coordinate with relevant teams to ensure smooth hosting of meetings and events, including catering arrangements when required.
* Act as the primary point of contact for visitors, maintaining a professional and welcoming reception area.
* Providing
* They will be a requirement to work late on occasion to provide support for meetings or events that extend into the evening.
This includes assisting with setup, coordinating refreshments, ensuring technology needs are met, and managing any last-minute
requirements to facilitate a smooth event.




Personal Assistant Duties:

* Provide high-level administrative support to Managing Director or Directors, including managing calendars, scheduling
appointments, and booking travel arrangements.
* Assist with project coordination and follow-up on tasks and deadlines.
* Any ad hoc duties that may be required.




Key Skills & Qualifications:

* Proven experience as an Office Manager, Personal Assistant, or similar administrative role.
* Strong organisational skills with the ability to multitask and prioritise tasks effectively.
* Excellent written and verbal communication skills.
* Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiarity with office management systems and software.
* Strong attention to detail and problem-solving skills.
* Ability to maintain discretion and confidentiality at all times.
* A proactive and flexible approach to work.

INTERNAL APPLICANTS ONLY - OPEN TO THOSE WORKING WITHIN STAFFORDSHIRE AND STOKE ON TRENT INTEGRATED CARE SYSTEM

An exciting opportunity to become Project Manager within the Chief Transformation Officers Directorate has become available.

The post holder will support the Programme Manager and Programme Lead with a series of strategic transformation and service change programmes which support integrated working across Staffordshire and Stoke-on-Trent Integrated care system.

The post holder will be expected to work with a range of stakeholders across the system and to utilise their project management skills to ensure all programmes meet the key tests of NHSE assurance.

Closing date for applications is 6th November 2024

Interview date: week commencingTBC

INTERNAL APPLICANTS ONLY - OPEN TO THOSE WORKING WITHIN STAFFORDSHIRE AND STOKE ON TRENT INTEGRATED CARE SYSTEM

This post is primarily responsible for supporting management of complex change programmes throughout theprogramme lifecycle from direction to delivery. Responsible formanagingarange of projects in accordance with Prince2/ MSP methodology.The number of projects to be managed at any one time will be defined by their scale and level of complexity. The Transformation and Service Change programme, alongside other transformation programmes, support the delivery of a sustainable health care future across the Staffordshire and Stoke-on-Trent integrated care system (ICS). This will result in set project milestones that must be delivered to cost, quality and time. Key stakeholder engagement at all levels is a key element of the successful delivery of the programme.The post-holder will have responsibility for small- scale projects, or they will support a workstream which is part of a much larger programme of work led by a Transformation Programme Manager.

The Staffordshire and Stoke-on-Trent NHS Integrated Care Board (ICB) is responsible for planning functions; managing the NHS budget and arranging the provision of health services in the geographical area.

Location Home based/hybrid working (most of posts).

Travel on occasions to a Hub location with at least 1 days notice

New starters are expected to collect IT equipment, from offices in Stoke-on-Trent, and if based at home are required to have appropriate desk/chair/ relevant equipment in compliance with DSE regulations

Unconscious Bias/Invisible Disability Training and Equality Induction are mandatory.

Interviews may take place via MS Teams or in person

We promote a compassionate and inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.

The ICB embrace the principles of Equality, Diversity and Inclusion and encourages applications from all individuals regardless of their age, disability, gender re-assignment, marital or civil partnership, pregnancy or maternity, race, religion and belief, sex or sexual orientation. It’s important that our workforce reflects the diversity of communities as much as possible.



INTERNAL APPLICANTS ONLY - OPEN TO THOSE WORKING WITHIN STAFFORDSHIRE AND STOKE ON TRENT INTEGRATED CARE SYSTEM
• To support a range of different projects at the same time, within limited resources and to tight deadlines in a challenging and fluctuating environment.
• Manage day to day operational aspects of a project and
• Proactively monitor, evaluate, and report project progress, identifying and escalating risks, issues, resource, and process gaps, taking corrective and mitigating action as necessary.
• Ensure the relevant project documentation is complete, current and stored in the programme team file system in a well-structured way.
• To prioritise workload daily, taking into account changing pressures and deadlines.
• Plan and organise a broad range of complex activities.
• Liaise with system project leads and project owners to identify and source relevant data for project delivery, such as activity data and papers.
• Ensure highlight reports, exception reports and other project documents are completed within appropriate timescales for key system meetings and committees.
• Attend programme and project team meetings and deliver highlight reports.
• Communicate progress to meetings and groups using non-technical
• Work effectively with the programme team, taking direction and offering advice and guidance to colleagues.
• Monitor all aspects of project delivery and ensure that appropriate risk assessments are undertaken and acted upon.
• Analyse issues relating to the management and day to day activities of the projects and escalate as appropriate.
• Undertake process mapping as required to support with the delivery of the project.
• Assist and support the development of appropriate level business cases and follow agreed approvals
• Promote and ensure all work carried out adheres to organisation’s policies, procedures and national guidelines, in particular any relevant policy and associated documents.
• Communicate effectively with stakeholders.
• Co-ordinate the input of stakeholders.
• Attend seminars, training events and read relevant
• Interpret and maintain good overview of national and local policies, issues and developments and their impact on sustainable
• Deputise for the Transformation Programme Manager role as required.


This advert closes on Sunday 10 Nov 2024

Working closely with the Research Managers, the post holder will contribute to the delivery of the Research & Innovation objectives and strategy; and to operational plans to embed research as core business within the Trust. To be the primary contact for the provision of appropriate advice and support to researchers and research staff on all aspects of research governance and study set-up including the application processes, ethics application process, contracts and NHS indemnity. To be the primary contact and liaison for network and industry partners in the process of study set up within the Trust Liaise with external research partners to obtain all the necessary information and paperwork required for study set up To support the Research Managers to ensure study contracts and costings are completed and signed off in an effective way To maintain excellent relationships with study support departments internal and external to the Trust to ensure costings and SLAs are completed and signed off in an effective way To use specialist knowledge to support the Research Support Team with IRAS, GCP, HR processes, AcoRD, SoECAT, NCVR, local research packs and other study related resources as necessary To liaise with Study Leads to identify Excess Treatment Costs as early as possible during feasibility and to highlight these to the Research Governance Manager; supporting with possible pathways to ameliorate or disperse these costs. To oversee the Research Support Administrators in assisting researchers and other research staff with queries relating to honorary research agreements and ensure the correct documents are submitted through the Research Passport Scheme To work with the local research team and operational managers to collect local information, identify issues that need resolving and ensure continuous process.

Job Description

Clinical Nurse Team Leader (Mental Health Nurse/Learning Disabilities Nurse)

Hourly Rate: £19.85 - £20.86

Day Shifts

Hours per week: 37.5

Here at Willing Care, an exciting opportunity has arisen for a Clinical Nurse Team Leader (Mental Health Nurse/Learning Disabilities Nurse) to join one of our client's growing Nursing team, so if you are looking for a new and rewarding role, then apply today!

Our staff hold over 20 years' experience within the Healthcare industry, we are devoted to matching up our clients with talented candidates, who are passionate about providing high quality care. Willing Care Recruitment is committed to having a diverse and inclusive work force.

Requirements for the Clinical Nurse Team Leader (Mental Health Nurse/Learning Disabilities Nurse) role:

• You must have a Registered Nurse Qualification (RMN /RNLD)
• Valid NMC Pin
• Clear DBS
• Good working knowledge of CQC regulations
• Proven track record of leading a Nursing team and delivery of person-centred care, including care planning

About the Mental Health Hospital:

Our client offers specialist care to children and younger people who have mental health needs, this is provided in a beautiful manor house. The service has three separate units and can cater to those who have an eating disorder, complex conditions or who require PICU services.

There is an onsite school which covers Key Stage 3 through to A-Levels!

Benefits for a Clinical Nurse Team Leader (Mental Health Nurse/Learning Disabilities Nurse):

• Reimbursement for NMC registration fees
• Clear and competitive pay structure
• Continuing Professional Development up to master's degree level
• Support for revalidation
• Generous annual leave entitlement
• Sick pay scheme
• Company contributory pension scheme
• Shared parental leave

The role of a Clinical Team Leader (Mental Health Nurse/Learning Disabilities Nurse) within the Mental Health Hospital involves:

• Providing clinical leadership to the Nursing team and ensure the provision of high-quality care
• Ensuring high quality individualised person-centred care
• Ensuring the effective supervision and development of staff
• Woking and acting as a key member of the team, supporting each patient with achieving their planned outcomes
• Acting as the Lead Nurse in the assessment, implementation of care through to point of discharge
• Taking charge of clinical area
• Supervising junior staff in carrying out their care plans
• Adopting a flexible approach to hours of duty, in other to meet the needs of the service
• Working according with the NMC code of conduct and relevant professional guidelines as a named nurse or key worker for patients

We are seeking a Clinical Nurse Team Leader (Mental Health Nurse/Learning Disabilities Nurse) who is passionate about the standards of care they provide, if this sounds like you, we'd love to hear from you. Please apply today.

Reference: WILL76376/RE

INDNUR

Job Title: Multi-Site Service Manager - Supported Living (Learning Disabilities)
Salary: £33,390
Full Time: 37.5 Hours per week - Hybrid role. At home and out on site.
Location: Stoke, Stafford and Telford.

Overview:
We are seeking a dedicated and experienced Service Manager for our Supported Living Service sites across the Stafford, Stoke and Telford area.

You will oversee the management of self-contained apartments for service users with Learning Disabilities.
This pivotal role involves overseeing the daily operations, ensuring high-quality care provision, and fostering a supportive environment for both residents and staff. The Service Manager will play a crucial role in promoting independence, well-being, and community integration for individuals with LD.

Key Responsibilities:

Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.

Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement.

Staff Leadership and Development: Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centred care. Provide coaching, supervision, and performance feedback.

Person-Centered Support: Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents. Foster a culture of empowerment and inclusion.

Risk Management: Proactively identify and mitigate potential risks to the well-being and safety of residents and staff. Implement robust safeguarding procedures and crisis management protocols.

Stakeholder Engagement: Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration. Act as a liaison between the service and external stakeholders.

Continuous Improvement: Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care. Champion a culture of learning, reflection, and adaptation.
Documentation and Compliance: Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organizational standards.

Qualifications and Experience:
- Must be a DRIVER
- Strong supervisory skills with the ability to support and develop a team
- Be qualified to a minimum standard of Level 3 in Health and Social Care
- Ideally you will have previous experience in a Supported Living or Residential service
- Experience working with adults with Learning Disabilities or Mental Health
- Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)

To be considered for this role CLICK APPLY TODAY!

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Job Title: Multi-Site Service Manager - Supported Living (Learning Disabilities)
Salary: £33,390
Full Time: 37.5 Hours per week - Hybrid role. At home and out on site.
Location: Coventry and Nuneaton

Overview:
We are seeking a dedicated and experienced Service Manager for our Supported Living Service sites across the Coventry and Nuneaton area.

You will oversee the management of self-contained apartments for service users with Learning Disabilities.

This pivotal role involves overseeing the daily operations, ensuring high-quality care provision, and fostering a supportive environment for both residents and staff. The Service Manager will play a crucial role in promoting independence, well-being, and community integration for individuals with LD.

Key Responsibilities:

Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.

Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement.

Staff Leadership and Development: Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centred care. Provide coaching, supervision, and performance feedback.

Person-Centred Support: Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents. Foster a culture of empowerment and inclusion.

Risk Management: Proactively identify and mitigate potential risks to the well-being and safety of residents and staff. Implement robust safeguarding procedures and crisis management protocols.

Stakeholder Engagement: Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration. Act as a liaison between the service and external stakeholders.

Continuous Improvement: Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care. Champion a culture of learning, reflection, and adaptation.

Documentation and Compliance: Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organisational standards.

Qualifications and Experience:
- Must be a DRIVER
- Strong supervisory skills with the ability to support and develop a team
- Be qualified to a minimum standard of Level 3 in Health and Social Care
- Ideally you will have previous experience in a Supported Living or Residential service
- Experience working with adults with Learning Disabilities or Mental Health
- Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)

To be considered for this role CLICK APPLY TODAY!

#BIRJP

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Job Description

Deputy Nursery Manager

Salary: Up to £29,000

We are seeking a dedicated and experienced Deputy Nursery Manager to support the efficient operation of our client's nursery. As a Deputy Nursery Manager will work closely with the Nursery Manager to ensure the delivery of high-quality care and education for young children. This role requires a passion for early childhood development, strong leadership skills, and the ability to create a safe and inclusive environment for children and staff.

The Nursery is large with 3 age-appropriate rooms and extensive outdoor areas offering plenty of space to explore.

Qualifications

• Level 3 Early Years qualification or above
• Proven experience in a supervisory or leadership role within a nursery setting.
• In-depth knowledge of early childhood education and development.
• Strong communication, organizational, and interpersonal skills.
• A commitment to promoting diversity, equality, and inclusion within the nursery environment.
• Up-to-date knowledge of regulatory requirements and best practices in childcare.

Benefits:

• Meals included while on shifts - Breakfast, lunches and snacks
• Internal academy - you will have the opportunity to complete accredited training
• Enhanced maternity and paternity leave
• Staff rewards and incentives
• Team events - be appreciated for your hard work
• Wellbeing support
• Discounted childcare
• Have your birthday off

Responsibilities

• Assist the Nursery Manager in day-to-day operations including staff management, curriculum development, and child welfare.
• Support the implementation of policies and procedures to ensure the nursery meets all regulatory requirements and provides a safe and nurturing environment for children.
• Provide strong leadership and guidance to staff, promoting a positive and inclusive work culture.
• Foster positive relationships with parents and carers, and ensure effective communication regarding children's development and well-being.
• Contribute to the continuous improvement of the nursery, identifying areas for development and implementing innovative solutions

Reference: WILL78944/MW

INDCHI

Be a leader who empowers your team to develop while providing the kind of care that changes lives, when you join Signature Senior Lifestyle as a Residential Care Manager at our luxury care home in Banstead.

Our Residential Care Manager will be leading from the front, using your deep understanding of care provision to ensure that resident care is of the highest standard, your team feel supported to do their best work, and we recruit the best candidates to join our care team.

You’ll be responsible for overseeing all elements of residents’ care, including assessing new residents needs when they move in, creating, monitoring and updating care plans, ensuring safe medication management, identifying additional nursing or dementia needs, and acting as an advocate for all residents, with specific awareness of safeguarding, mental capacity and deprivation of liberties.

You’ll also be a supportive and caring manager. From the moment a team member starts, you’ll ensure they receive an effective induction, provide ongoing guidance, review their progress, provide clear objectives to work towards and identify training needs. You’ll be their mentor and someone they can rely on in a difficult or emergency situation.

We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you’ll fit right in.

As well as being decisive, confident and assertive, an NVQ Level 4 in Health & Social care, two years’ experience in long-term care or a similar role, and comprehensive understanding of CQC Fundamental Standards are a big advantage.

Stone Technologies Limited, a Converge company, is an innovative, highly accredited market leading technology provider with high employee engagement working to a clear set of values with sustainability central to its activities.

Everyone is welcome at Stone and will always be supported in their career with us. We encourage our people to bring their authentic selves to work and we will always ensure everyone here has an equal opportunity to reach their full potential.

At Stone we support employees and embrace diversity. This goes beyond policies and procedures to nurturing a culture of inclusivity and engagement. From comprehensive training programmes including apprenticeships, to volunteer days and community engagement, we support every employee.

Built around sustainable business methods, dedication to our customers, delivering the best possible service, believing in our people, always working with integrity and continuously innovating ourselves, we understand that taking inclusion & diversity seriously as an organisation is imperative to ensure we live up to our values.

Do you have a passion for Technology? Do you have the drive to succeed? Are you looking to work in a fast-paced environment? Do you want to be part of a growing award-winning technology company?

We are seeking a 1st Line Support Team Leader to join our Support & Managed Services team.

We are looking for someone to provide leadership management and support to the 1st line technical support team to support all customers with Warranties or Managed Service/Support contracts and to provide support other support teams to include the customer service team.

Key tasks will involve:

· Daily management of the Service Desk Tier

· Prepare management reports and information as requested by the Technical Service Director or Head of Support and Managed Services

· Ensure Service costs are controlled and delivered at the best value to the business and customers.

· Ensure effectively deployment of resources within the Service Desk team and that cross functional training is maintained where possible.

· Provide support to the Service Desk agents and provide mentoring as required.

· Ensure Service Desk agents receive ongoing training to maintain their effectiveness.

· Ensure Service Desk Training Records are accurate and up to date.

· Ensure that all calls are answered in a timely manner and in a professional and courteous way within the agreed time as defined in the Service Department KPIs.

· Effectively, efficiently and accurately record customer information necessary to progress requests, provide technical assistance or provide information to the customer.

· Support both all sector and end user customers, both from the office and from home using personal computer and internet connection, as part of the evening and weekend rota.

· Accurately diagnose cause of faults based on information obtained from the customer and / or internal / external resources.

· Ensure effective communication is maintained with the customer at all times.

· Take ownership of each call logged and ensure that it is followed through to a successful conclusion.

· Process requests for information, arrange advanced replacement part swaps, on-site engineer repair, third party service and return to base repair, missing items and incorrect orders, ensuring that customer SLA are met.

· Escalate issues preventing the progress of a customer request to the Head of Support.

· Liaise with third party companies to facilitate warranty repairs on customer equipment not manufactured by Stone.

· Follow the service processes provided or amended versions which may be provided from time to time.

· Maintain accurate administrative information records.

· Maintain a tidy work environment at all times.

· Support and share information with colleagues.

· Demonstrate commitment and flexibility to working within a changing environment and culture.

· Undertake additional duties as required by the Head of Support.

· Comply with Stone’s internal management systems and safety procedures.

· Support Stone’s corporate social responsibility strategy.

· To undertake any other ad hoc duties or projects as requested by the reporting

Manager.

The suitable candidate will have GCSEs or equivalent in Maths, previous experience providing technical support to users of computer equipment, excellent knowledge of Microsoft Windows 7 & 10 desktop operating systems, basic knowledge of Microsoft Server operating systems, excellent knowledge of Microsoft Office 2013 onwards.

It is also desired but not essential to beMCSE qualified have recognised industry related qualifications in diverse areas and be degree educated a well as a good knowledge of Microsoft Windows Server 2012/2016/2019

We reserve the right to close this vacancy early if we are in receipt of sufficient applications for this position.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex or sexual orientation, and we will gladly accept applications from all sections of the community. We have an equality, diversion, and inclusion policy.

To discuss any reasonable adjustment or request a paper based application form as an alternative, please contact People Operations on 08448 22 11 22

Agencies need not apply

Proud member of the Disability Confident employer scheme

We are looking for a passionate, focused and experienced Registered Manager to join us at Cygnet Staffordshire Supported Living, situated across two sites, one in Birmingham, and one in Wombourne. Supported Living is an important step towards independence. We know how important it is for individuals to have the right support so they can live the life they want to live. We support individuals with learning disabilities, autism, mental health needs and behaviours that challenge. Individuals are supported to hold their own tenancy agreement with a registered housing association. Individuals who are interested in living here may have previously been detained within a hospital setting and are ready for a step down placement within their local community. At Cygnet youll have the chance to make a real impact onclients andtheir families. It's a challenging role with excellent career prospects, and you'll reap the rewards of empowering others with your focus on high quality of care. Your focus on enabling patient recovery in a compassionate setting will help us achieve our goals and yours. The Opportunity... Reporting directly to the Registered Manager, our Home Managers are responsible for providing strong and effective leadership to the onsite team in order to ensure the integrity of all functions within the service, to include; Clinical, Finance, HR, Recruitment and Support Services. You will be responsible for the overall day to day running and strategic direction of the service. To be compliant with CQC / regulatory requirements and to ensure all clinical, budgetary, regulatory and service development targets are met. You will also implement risk assessment, risk management and embed clinical governance within the service. To be responsible for the provision of a high-quality service, both in respect of client care and employee engagement. Ensure effective bed management and coordination of referrals and assessments of service users in conjunction with the Clinical Team / Deputy Manager. In this role, you will also lead on appropriate investigations (as required), participate in audit requirements and ensure all group policies and procedures are adhered to. Reviewing and developing potential opportunities for improved quality and commercial growth is also a key requirement. You will have Minimum 2 years managerial experience of leading a team QCF Level 5 The ability to work as part of a team; lead by example, manage performance effectively and use own initiative Experience of working to CQC guidelines, relevant legislation and professional regulations Experience undertaking investigations and/or the ability to manage complaints appropriately and in a confidential manner Desirable:Qualifications in Leadership & Management / Health & Social Care Why Cygnet? Well offer you An opening to undertake further learning with our excellent apprenticeship scheme Expert supervision & support Employee referral scheme Free Health Cash plan 24 hours free GP support line Free life assurance cover Free eye tests Car lease discounts Discounted gym membership Free mortgage broker and Insurance cover Pension scheme Employee NHS - discount savings & Cycle to Work scheme Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks Ready to make a positive change?Please click on the apply nowlink below. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

A full and detailed job description and person specification is attached. This role is varied and the roles and tasks cover operational, administrative, leadership and organisation of breast screening services.

Please see attached Job Description and Person Specification for more information. For further details / informal visits contact: Name Natasha Khan Job title Head of Function - Mental Health Email address Natasha.khan@mpft.nhs.uk

Use your unique skills to empower your team in providing first class, unrivalled dementia care - care that transforms lives - when you join Signature Senior Lifestyle as a Dementia Care Manager at our luxury care home in Banstead

You’ll be overseeing our specialist dementia community, managing a team of care assistants and working with both the nursing and residential care manager to provide the full scope of care and support to our dementia patients. Our Dementia Care Manager will share their deep understanding of dementia needs and provisions with their team, in order to provide an unrivalled level of care. You\\'ll be knowledgeable of the challenges Dementia brings to both residents and their families and be able to be the positive advocate for seeing the person and not the condition.

You’ll be responsible for overseeing all elements of residents’ care, including assessing new residents needs prior to moving in and re-assess once moved in, creating, monitoring and updating care plans, ensuring safe medication management, identifying additional nursing needs, and acting as an advocate for all residents, with specific awareness of safeguarding, mental capacity and deprivation of liberties.

You’ll also be a supportive and caring manager. From the moment a team member starts, you’ll ensure they receive an effective induction, provide ongoing guidance, review their progress, provide clear objectives to work towards and identify training needs. You’ll be their mentor and someone they can rely on in a difficult or emergency situation.

We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you’ll fit right in.

As well as being decisive, confident and assertive, a recognised qualification in dementia care, 2 years’ experience in long-term dementia care and a comprehensive understanding of CQC Fundamental Standards are a big advantage.