Total 41 Manager level Customer Service job vacancies in Sheffield, S25 3QX

Organisational Values As an employee of Primary Care Sheffield, you will be committed to PCS organisational values: Openness: ensuring transparency sharing knowledge and welcoming feedback Person Centred: Being empathic and understanding of the individual Innovative: Embracing change and inquisitive of new solutions Ambitious: Working towards the best for Sheffield and its people Empowering: Actively engaging staff, our population and partner organisations in improving the health and wellbeing of Sheffield people. About Us Primary Care Sheffield (PCS) is a GP-led organisation. Our shareholders are 75 GP practices in Sheffield covering around 600,000 patients. As well as providing a unified voice for general practice in the city, we play an active role both within our Accountable Care Partnership (ACP) and the wider South Yorkshire and Bassetlaw Integrated Care System (ICS). You will play a key role in ensuring we embed high standards of patient care and the services we provide are of high quality. Were ambitious for our shareholders and so we continue to work hard, both with providers and commissioners, to find new ways of maximising positive patient outcomes and experiences. Main Duties and Responsibilities The Practice Support Manager will be responsible for the delivery of an innovative, professional, high quality and efficient service to the PCS Group General Practice. The post holder will work collaboratively with the Operations Manager and the Head of Service to continually seek ways to improve processes, efficiency and to promote agile ways of working. To provide management support to the Practice Team and Operational Managers, to ensure people are supported to perform their roles positively contributing to team performance. To provide line management support and mentorship of staff working within the PCS Group Practice and services. To be a key member of the management team working alongside managerial and clinical leads to ensure consistent high standards of service are delivered. To ensure that the administrative functioning of the service provided to staff, service users and key stakeholders is maintained to a high standard. You will work with the management team to support the governance of the service including producing information for performance management purposes and the on-going monitoring and delivery of key performance areas. You will be responsible for ensuring the daily operations of the practice are undertaken including clinical rotas, pay roll submissions including the management of holidays and absences and ensuring adequate cover arrangements are in place. This post involves significant organisational tasks, effective team working and a high level of communication skills. Principal Duties To support the Management Team in the daily operational management of the PCS Group Practice. Responsible for the co-ordination of reception rotas across all the practice ensuring an adequate level of cover is maintained. Will be responsible for working front-line as and when required. Supervision/line management of administrative staff, retaining appropriate documentation in the HR records. This will include all aspects of HR processes including addressing minor disciplinary/performance issues and undertake any investigations as necessary. Ensure safe and robust IT systems are in place and support the service in the development of IT, information and the Clinical System, including responsibility for key pieces of admin work relating to performance. Attend key meetings representing and advocating on behalf of the administrative staff. Provide leadership to the team ensuring we build and maintain a competent and highly-motivated workforce. Devise and implement effective internal comms to support staff, service providers and subcontractors to help you. To support the recruitment, induction, training and supervision of new administrative staff. To produce Job descriptions, person specifications for administrative staff in consultation with the Head of Service. To ensure written procedures for administrative aspects of the service are regularly updated. Implement systems for improving quality of customer service including direct supervision to handle complaints. To contribute to developing a positive working environment and welcoming service with other team members and those visiting the practice services To work within and adhere to human resources policies and procedures. To ensure accurate records are kept of all clinical staff absences including clinical sickness/annual leave/training etc and to ensure cover is provided during absences to maintain an efficient and effective service to patients. Organise, co-ordinate & participate in meetings, PLI events, workshops, training events and service planning discussions as necessary. Oversee administration staff for the ordering of office and clinical equipment and their maintenance. To contribute to the financial sustainability of the practice by maximising income streams such as QOF. Working alongside the Clinical Lead monitor the practice achievement within year, review and mobilise staff to achieving full QOF funding. To oversee the ordering of vaccines and stock, booking clinicians for clinics, inviting patients, read coding and reception reporting for annual Flu Clinics and other vaccination programmes which may be nationally directed. Encourage patient participation with the practice, being proactive by sending Friends and Family Questionnaires and actively engage in Patient Participation Group. Maintain and create as required, clinical rotas and ensure clinical staffing is upheld to specified levels. Escalating to the Operations Manager should there be a difficulty in maintaining service. To oversee and ensure daily prescriptions, nomads and repeat dispensing processing are being followed. Developing protocols and ensuring robust policies and procedures are in place which fit with PCS policies and procedures Provide training and development opportunities for practice staff. Clinical System administrator responsible for the induction and set up of new users, system maintenance and back-up procedures. To take the lead in relation to specific development projects and to ensure effective and robust project management Establish and maintain effective communication networks within and across PCS services Production of documents and reports for management purposes including analysis of data To project manage as and when required. Support to respond in a timely and appropriate manner to verbal and written complaints about the service in line with PCS Policy. Record using appropriate methods ensuring that PCS complaints procedure is implemented efficiently and sensitively. Ensures a high standard of confidentiality and respect in all office communications whether face-to-face, over the phone or by email To work flexibly and with initiative to meet the needs of the department. Works within professional directorate and service guidelines, ensuring provision of efficient management/administrative service and office systems for all aspects of the service. Respond appropriately to grumbles and refer any unresolved issues to senior management where necessary, recording using appropriate methods. General The post holder will: Responsible for continuing personal development in line with PCS policies To partake in an annual PDR with line manager To undertake any other duties as may reasonably be delegated to the grade and function of the post

Please view the attached job description and person specification to view the full details about the role

Detail the duties, responsibilities and key relationships of the job. In addition, a job description can also be attached from the Documents tab. Please do not enter the person specification criteria here, these should be entered on the Role Requirements tab.

An exciting opportunity has arisen for a Programme Support Officer to join the Continuous Service Improvement Team within Rotherham Mental Health Care Group.

The post holder will be expected to provide a support function across the Care Group and to lead on distinct projects and work streams.

The post will be a 2 year fixed term contract.

For queries please contact Joanne Perkins (joanne.perkins3@nhs.net)

We are looking for a team player to work as a key member of the Rotherham Care Group Continuous Service Improvement team, providing coordination and delivery of transformational programmes and projects, building a culture of continual service improvement.

Working with the Continuous Service Improvement Lead the Development Support Manager will assist with the development and implementation of large-scale change management programmes and improvement projects.

They will also have sound working knowledge and experience of using a project management approach, producing complex programme plans, quality assurance and project documentation. They will have excellent communication and prioritisation skills with an ability to engage with a wide range of teams across organisations.

The postholder will be expected to work at any location within the Trust footprint and will reach out to a number of partner agencies to deliver the project objectives.

Internal candidates - If you wish to apply for this post as a secondment please confirm as part of your application that you have discussed with your line manager and have their support/approval to apply for the role as a secondment.

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://ptracaccpublic.blob.core.windows.net/docs-employer/340/2515/Main_Terms_and_Conditions.pdf

Please view the attached job description and person specification to view the full details about the role


This advert closes on Wednesday 23 Oct 2024

Proud member of the Disability Confident employer scheme

About the role of Customer Service Manager

Their duties include answering customer questions and resolving problems, setting team goals, monitoring progress, onboarding and training staff members.

Responsibilities for Customer Service Manager

• Overseeing the customer services teams

• Training and managing Customer Service Assistants and Representatives

• Interacting with customers daily by answering their questions

Requirements for Customer Service Manager

• Experience in the role previously

If you want to hear more about this Customer Service Manager role please apply with an up-to-date copy of your CV or contact Abi Taylor in our London Office on 020 7288 0166.

Customer Service Manager

About the role of Customer Service Manager

Their duties include answering customer questions and resolving problems, setting team goals, monitoring progress, onboarding and training staff members.

Responsibilities for Customer Service Manager

• Overseeing the customer services teams

• Training and managing Customer Service Assistants and Representatives

• Interacting with customers daily by answering their questions

Requirements for Customer Service Manager

• Experience in the role previously

If you want to hear more about this Customer Service Manager role please apply with an up-to-date copy of your CV or contact Abi Taylor in our London Office on 020 7288 0166.

About the role of Helpdesk Manager

Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service.

Responsibilities for Helpdesk Manager

• Managing the help desk team and evaluate performance

• Ensuring customer service is timely and accurate on a daily basis

• Recruiting, training and supporting help desk representatives and technicians

Requirements for Helpdesk Manager

• Experience in the role previously

If you want to hear more about this Helpdesk Manager role please apply with an up-to-date copy of your CV or contact Abi Taylor in our London Office on 020 7288 0166.

About the Role of Helpdesk Manager

Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service.

Responsibilities for Helpdesk Manager

• Managing the help desk team and evaluate performance

• Ensuring customer service is timely and accurate on a daily basis

• Recruiting, training and supporting help desk representatives and technicians

Requirements for Helpdesk Manager

• Experience in the role previously

If you want to hear more about this Helpdesk Manager role please apply with an up-to-date copy of your CV or contact Abi Taylor in our London Office on 020 7288 0166.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

What skills and experience we're looking for

We are seeking to appoint a highly motivated, well organised and committed individual to undertake the role of Business Support Manager. The post-holder will be key to ensure all our support systems enable the very best teaching and learning and maximise success for all our students.

The successful candidate will operate an efficient and effective business services provision for our school. Opportunities are available to develop as a business professional and undertake a recognised professional qualification to support the delivery of the role. Full induction and any necessary training will be provided. The successful candidate will link with Trust Managers and will:

• Be a team player with a flexible approach that ensures continuous school support.
• Contribute toward the successful management and administration of the school and its day-to-day efficiency to underpin teaching, learning and school business management.
• Haveparticular responsibilityfor aspects of the operational delivery of the school’s administrative, personnel, premises and business development functions.
• Undertake and manage the operational aspect of school business administration as delegated by the Headteacher/Trust Business Manager.

What the school offers its staff

Please see attached recruitment information pack.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Please see job description and person specification for full details of the role Inclusive Recruitment & Selection We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change. We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net Trust Values The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values: Compassion leading by kindness and showing empathy, understanding and respect Accountability striving to do the right thing and owning responsibility Respect value differences, tackling inequality and fostering a culture of inclusion Excellence delivering a high-quality standard of care

Sheffield City Council is seeking two dynamic and experienced Service Managers to join our Adults Care and Wellbeing team on a temporary basis for up to 6 months. We are looking for strong leaders who can drive forward improvements within our Short Term Intervention Team and the Home First service, ensuring CQC compliance and preparing for inspections. These roles require a deep understanding of reablement and rehabilitation, with a focus on efficient service delivery and transformation.

One role will focus on leading the transition to a CQC-registered Home First service, while the other will focus on strategic transformation within the service, including reviewing rotas, paperwork, and KPIs. Both roles are vital to improving the quality of care for Sheffield residents, supporting individuals to live independently.

Responsibilities:

• Service Leadership: Oversee the Short Term Intervention Team and Home First service, ensuring compliance with CQC standards.
• Reablement & Rehabilitation: Lead the development of reablement and rehabilitation services, ensuring they are efficient, effective, and person-centred.
• Inspection Readiness: Drive service improvement initiatives to ensure the service is fully prepared for CQC inspections.
• Team Management: Provide strong leadership and support to a team of managers and staff, ensuring excellent service delivery.
• Strategic Transformation: In one of the roles, lead the strategic transformation of care pathways, reviewing job descriptions, rotas, and performance measures (KPIs).
• Collaboration: Work closely with internal and external partners to ensure seamless care pathways and to meet hospital discharge requirements.

Requirements:

• Strong background in CQC regulations, reablement, and rehabilitation services.
• Proven leadership experience with the ability to manage and inspire teams.
• Experience in Pathway 1 services and a good understanding of hospital discharge guidance.
• Ability to work both on-site (minimum 3 days a week) and remotely.
• Excellent communication and problem-solving skills with the ability to hit the ground running.

How to Apply:

If you are interested, please call Chris Richardson on 01772 208964 or email me your CV - Christopher.richardson@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £350.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £350 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Payroll service twice a week.
• Ltd and PAYE payment options available.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

Doing Amazing Things Together

We’re all about possibilities. Are you?

A great opportunity has arisen for a passionate, committed and enthusiastic Deputy Support Manager with a ‘can do ‘attitude to help build a strong community link for the people we support and our staff teams.

We are looking for an experienced Support worker to join our team in Sheffield supporting adults with learning disabilities to live their life their way.

The role will be over seeing a number of locations within Sheffield and is 22.5hrs per week.

You will need to work flexibly as required and be prepared to take part in the out of hours On-call rota.

A driver with access to your own vehicle would be preferred.

Ability to commute/relocate: Sheffield - You must be able to reliably commute for shift start times or plan to relocate before starting work (required)

Affinity Trust does not presently hold a Sponsorship Licence and while this status is reviewed regularly there is no present proposal to apply for such a Licence

Why Join Us?

What will we do?

We provide a package of benefits that make it that bit easier to be your best and we will apply and pay for your enhanced DBS.

We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more

What will you do?

As a Deputy Support Manager, you will assist in the day-to-day delivery of high-quality, safe and person - centered support.

You will foster excellent working relationships amongst all teams’, families, professionals, referrers, and all other stakeholders.

Lead by example and provide hands on support to people we support when required.

Deputise for the Support Manager in their absence and be willing to work flexibly according to the needs of the organisation.

If you want to empower people to live the life, they choose and you share our values… Apply today.

Apply today

Ready to do things differently? Submit your application.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please contact our recruitment team for further information: recruitment@affinitytrust.org

Check out more opportunities on our careers page: https://www.affinitytrust.org/about-us/careers/job-search/

This advert may close early if the people we support find their new support worker or sufficient applicants are received

INDMP

Apply today

Ready to do things differently? Submit your application.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please contact our recruitment team for further information: recruitment@affinitytrust.org

Check out more opportunities on our careers page: https://www.affinitytrust.org/about-us/careers/job-search/

This advert may close early if the people we support find their new support worker or sufficient applicants are received

INDMP

Proud member of the Disability Confident employer scheme

Operations Support Manager (Fixed Term) covering North England/Midland Region

Available Hours: 37 hours per week Monday - Friday

This is a fixed term position for up to 9 months.

Internal Secondments will be considered

The main purpose of the role is:

• To support the Operational Management of the region by promoting a caring environment which provides residents with a high standard of person-cantered care, ensuring that we are meeting individual needs and that everyone is treated with respect and dignity and rights to privacy, independence and choice are met.
• You will take up a variety of senior positions in MHA care homes as required and provide temporary relief in the absence of the manager or senior officer in a home, carrying out the full duties of the post.

Who we're looking for:

• The successful post holder will carry out specific projects within a home or region, as specified by the Regional Director and relevant Area Manager.
• You will have a professional qualification in a Care or health field. (e.g., DipSW, Nursing, OT etc., that coupled with experience of working in the care sector.
• Our ideal candidate will be required to undertake overnight stays as and when required (accommodation and travel expenses will be paid for in line with our policies).

Perks of joining the MHA family:

• 25 Days Holiday - Excluding bank holidays.
• Access to Blue Light Card - The UK's no.1 discount service for emergency services, NHS, social care sector & armed forces!
• Values driven culture - we're super proud of our culture. Click here to learn more!
• Care and Support for You - Our in-house Chaplaincy service is widely recognised within MHA and beyond and is available to all staff members who may benefit from pastoral care and support.
• Buy and Sell Annual Leave - buy or sell up to a week's holiday per annum (depending on your annual entitlement)
• MHA Cares for You - Our bespoke scheme offering a wide range of deals and discounts in leading retailers and online stores.
• Highly supportive leadership team.
• High colleague employee engagement scores.

For more information about the role please review the attached Job Description.

To apply, please email or visit our website, mha.org.uk.

Please note that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role may close early, therefore please do not hesitate to submit your application.

"Agencies: Please note, MHA do not accept unsolicited CV's from any agencies, regardless of whether they are on our Preferred Supplier List (PSL) or not. We only accept CV's from agencies that have been appointed and briefed by MHA's central Talent Acquisition Team."

For more information about MHA, please click here.

The Service Manager will lead on a number of clinical service areas across the Care Group. The activities undertaken will require the following actions and behaviours:- Working closely with clinicians in order to achieve optimal decisions for overall patient care. Building processes around patients. In the interests of patient care, supporting the principle of treatment as close to the patients home as possible. Ensuring that the decisions taken are fully informed and properly balanced, taking account of collective, as well as individual need, and the requirements to manage within available resources. Genuinely promoting and supporting delivery of national and local healthcare targets as one of the ways of raising healthcare standards for all. Wherever possible, seeking to set higher local targets for delivery of healthcare than are prescribed normally. Always comparing to high performing organisations to ensure continuous learning from others. Supporting, involving and developing staff whilst requiring delivery and performance to high standards. Contributing to the partnerships within the community with health, social care, academic partners and major business, amongst others. Inclusive Recruitment & Selection We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change. We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net Trust Values The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values: Compassion leading by kindness and showing empathy, understanding and respect Accountability striving to do the right thing and owning responsibility Respect value differences, tackling inequality and fostering a culture of inclusion Excellence delivering a high-quality standard of care