Total 11 Manager level Customer Service job vacancies in Paisley, PA2 8UE

Advert

This is an exciting opportunity to lead and manage our Civil Contingencies Service (CCS), a shared service under the partnership of East Renfrewshire Council, Inverclyde Council, Renfrewshire Council and West Dunbartonshire Council.

You will provide professional advice to Chief Executives across the Partnership, Elected Members and other Chief Officers as required.

Leading your team, you will facilitate the delivery of high quality statutory civil contingencies and resilience preparations and response across and within the local authorities and health and social care partnerships. You will ensure that key personnel are suitably trained, delivering training, and exercising to employees.

You will manage and participate in, the provision of a 24/7 out of hours duty rota to respond to potential emergency situations across the full geographic area using your experience, expertise, and knowledge to advise senior colleagues.

You will work with relevant national, regional, and local agencies and partners to understand and assess the ongoing and changing nature of risks and threats across the area, liaising with relevant leads in each Council/HSCP in the Partnership to develop and recommend a strategic, tactical, and operational response to these.

You must have a degree or other relevant qualification in civil contingencies, emergency management or resilience field, significant demonstrable experience of developing, influencing and motivating the resilience focus and direction of a large organisation, both strategically and corporately and extensive practical experience in responding to major emergency incidents, with suitable evidence of successful incident management decision making, reputational awareness and co-ordination skills.

You must also have demonstrable experience of Integrated Emergency Management practice and principles and experience of leading and chairing local authority and national groups.

Experience of leading, establishing or promoting major resilience projects, requiring multi-agency and partnership collaboration and a knowledge of the Civil Contingencies Act (2004) and “Preparing Scotland” resilience agenda are essential.

We are looking for a highly motivated individual with an appetite for challenges who can think creatively, and problem solve in real-time. You can engage and collaborate with a wide range of stakeholders and influence and inspire confidence in others while working under pressure.

It is essential you have IT skills and effective written and oral communications skills with the ability to converse with, and advise, a wide range of stakeholders.
A full UK driving licence is essential. Experience of working at tactical and strategic levels within an organisation and with the emergency services and other response agencies is desirable.

For further information, contact Gill Darbyshire, Senior Service Development Manager, gill.darbyshire@renfrewshire.gov.uk

Proud member of the Disability Confident employer scheme

Job role: Multi-site team manager - supported living
Sector: Learning disabilities and complex needs/behaviours
Location: Birmingham, B33
Salary: £35000 - £35000
Hours of work: Full time with shared on call requirements

Are you ready to take on a rewarding leadership role in Birmingham, overseeing supported living settings for adults with diverse needs? I am seeking a dedicated individual to make a real difference in the lives of those they support.

As a Multi-Site Team Manager, you`ll play a pivotal role in the day-to-day management of a supported living settings, focusing on adults with learning disabilities, complex needs, and challenging behaviours. You`ll oversee a cluster of single occupancy homes, ensuring the highest standards of care and support are maintained at all times.

**Key Responsibilities:**
- Manage and support a team of dedicated staff across multiple sites
- Implement and monitor Positive Behaviour Plans, ensuring individualised care plans are followed
- Provide guidance and training to staff members, fostering a culture of continuous improvement
- Maintain accurate records and documentation, utilising your strong IT skills
- Actively participate in shared on-call duties to provide support outside of regular working hours

Requirements:
1. **Experience:** Demonstrable experience in supporting adults with complex learning disabilities, preferably as a strong deputy or established manager.
2. **Expertise:** Proficiency in Autism and Positive Behaviour Plans is essential.
3. **IT Skills:** Strong IT skills and experience in maintaining records are necessary for success in this role.
4. **Qualification:** Hold a Level 5 Diploma in Leadership & Management for Adult Care (or equivalent), or be willing to achieve this within 18 months of appointment.
5. **Driving:** Possess a full UK driving license and have access to your own vehicle.

This is why you should apply for this role with a reputable, recognised provider:
- Make a meaningful impact in the lives of vulnerable adults.
- Ongoing training and development opportunities to enhance your skills.
- Competitive salary and benefits package.
- Supportive team environment with opportunities for career progression.

If you`re passionate about empowering individuals with learning disabilities and have the experience and dedication to excel in this role, I want to hear from you! Apply today to avoid missing out.

Advert

Renfrewshire Council is looking to recruit an experienced Depute Head of Centre to work as part of the management team.

The main duties of the post are supporting the development of effective channels of communication with children, parent’s staff and other professionals; assisting with the management, development and implementation of the curriculum and supporting and leading staff to ensure that the progress of children is monitored, assessed, recorded in line with council policies and procedures. You will be expected to deputise for the Head of Centre in their absence.

It is essential you have extensive experience in delivering early learning and childcare in line with national, local policy guidance, including ELC, GIRFEC, Child Protection and Inclusion, Experience in self-evaluation and quality improvement processes, and knowledge of associated national and local guidance, Experience in overseeing and delivering a relevant inclusive curriculum, including planning, assessment, and documenting children’s learning in line with national and local guidance and have child and family centered approach.

Effective written and oral communication skills enabling successful engagement with a range of stakeholders, including parents, children, and the local community aswell as skills in organising and managing tasks appropriate to the role.

Knowledge of child development and early learning and childcare pedagogy are also essential.

You must hold a Relevant practice qualification in early learning and childcare: HNC Childhood Practice at SCQF Level 7 or SVQ Social Services (Children and Young People) at SCQF Level 7) or equivalent and BA in childhood practice or equivalent, as defined by SSSC.

Experience in management and or leadership relevant to early learning and childcare is desirable.

Successful applications must, within the designated timeline, meet the registration requirements of SSSC as Manager of Day Care of Children Service.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk

Proud member of the Disability Confident employer scheme

Are you a Dynamic, ambitious Home Manager looking to make the next step?
Due to an external promotion Shaw healthcare is recruiting for a proven Home Manager for our 80 bedded home with state-of-the-art facilities delivering specialist care and nursing services in Poole, Dorset.
Working with the local community, GP’s and professionals to deliver a care offer that truly enables residents to continue to lead as full a life as possible. Our high-quality nursing and care support places the individual at the centre of all we do and is based on our core values of Wellness, Happiness and Kindness.
Figbury Lodge is a 60 bedded care service that provides a mixture of nursing, residential and dementia beds, with an additional 20 transitional beds.
Salary: up to £75,000 depending on experience
Benefits:

Employee Ownership Trust – Due to being an Employee Ownership Trust staff have received up to £1650 tax free bonus to date
35 days annual leave
Individualised professional development programmes
Refer a Friend Scheme of up to £1,000
Retail/Leisure/Holiday and travel discounts

Shaw Healthcare is one of the UK’s leading Health and Social care providers who deliver a wide spectrum of care in a variety of purpose-built care environments; care homes for the elderly, specialist dementia units, mental health units and low secure psychiatric hospitals.
We highly value the wonderful contribution of our employees and it is our ethos to put people first by involving our people in key decision-making. We are the largest employee ownership trust within the healthcare sector.
This means that Shaw is 76% owned by its staff
Objectives

To utilise authentic leadership, role modelling and inspirational skills to motivate the team to deliver excellent quality of care
To become the person in charge responsible for the day-to-day running of the Service with 24 hour responsibility for the care of the Service Users.
To manage the effective use of resources, including the financial performance of the Service, and maintain high levels of occupancy.
To provide improvement, independence and choice for Service Users.
To comply with all regulatory and legislative requirements at all times and in particular the CQC for the Registration and Inspection of Nursing Homes and NMC guidelines.

Leadership

To be a good role model for all employees, being approachable and providing a regular presence and visibility with all levels of employees as well as being consistent in all actions and decisions.
To set and maintain clear standards of care within the Service in line with Shaw healthcare’s Vision “To provide the quality of care we would want for our loved ones”, policies and procedures.
To ensure that employee selection processes are applied thoroughly and that all candidates are treated professionally and that successful candidates are ‘onboarded’ fully and comprehensively
To develop a culture of continuous quality improvement, using the framework of clinical governance

General Management

To manage effectively the Service’s budgets and deliver the Key Performance Indicators set for the Service.
To ensure that the Service complies with all statutory obligations and relevant legislation (e.g. environmental health, health and safety).
To enable Service Users to control their own financial affairs, where possible, and finances monitored with up to date accurate records kept of all transactions. In the case of the Manager being the appointee for any Service User, the financial control of their affairs must be undertaken
To ensure that the culture of meaningful activities is embedded in the Service and facilitated by the entire team

Essential Requirements

Experience of Managing a service of a similar size and client group
Experience of overseeing a nursing service
Is currently registered with CQC
QCF Level 5 or equivalent

Are you a Dynamic, ambitious Home Manager looking to make the next step?
Due to an external promotion Shaw healthcare is recruiting for a proven Home Manager for our 80 bedded home with state-of-the-art facilities delivering specialist care and nursing services in Poole, Dorset.
Working with the local community, GP’s and professionals to deliver a care offer that truly enables residents to continue to lead as full a life as possible. Our high-quality nursing and care support places the individual at the centre of all we do and is based on our core values of Wellness, Happiness and Kindness.
Figbury Lodge is a 60 bedded care service that provides a mixture of nursing, residential and dementia beds, with an additional 20 transitional beds.
Salary: up to £75,000 depending on experience
Benefits:

Employee Ownership Trust – Due to being an Employee Ownership Trust staff have received up to £1650 tax free bonus to date
35 days annual leave
Individualised professional development programmes
Refer a Friend Scheme of up to £1,000
Retail/Leisure/Holiday and travel discounts

Shaw Healthcare is one of the UK’s leading Health and Social care providers who deliver a wide spectrum of care in a variety of purpose-built care environments; care homes for the elderly, specialist dementia units, mental health units and low secure psychiatric hospitals.
We highly value the wonderful contribution of our employees and it is our ethos to put people first by involving our people in key decision-making. We are the largest employee ownership trust within the healthcare sector.
This means that Shaw is 76% owned by its staff
Objectives

To utilise authentic leadership, role modelling and inspirational skills to motivate the team to deliver excellent quality of care
To become the person in charge responsible for the day-to-day running of the Service with 24 hour responsibility for the care of the Service Users.
To manage the effective use of resources, including the financial performance of the Service, and maintain high levels of occupancy.
To provide improvement, independence and choice for Service Users.
To comply with all regulatory and legislative requirements at all times and in particular the CQC for the Registration and Inspection of Nursing Homes and NMC guidelines.

Leadership

To be a good role model for all employees, being approachable and providing a regular presence and visibility with all levels of employees as well as being consistent in all actions and decisions.
To set and maintain clear standards of care within the Service in line with Shaw healthcare’s Vision “To provide the quality of care we would want for our loved ones”, policies and procedures.
To ensure that employee selection processes are applied thoroughly and that all candidates are treated professionally and that successful candidates are ‘onboarded’ fully and comprehensively
To develop a culture of continuous quality improvement, using the framework of clinical governance

General Management

To manage effectively the Service’s budgets and deliver the Key Performance Indicators set for the Service.
To ensure that the Service complies with all statutory obligations and relevant legislation (e.g. environmental health, health and safety).
To enable Service Users to control their own financial affairs, where possible, and finances monitored with up to date accurate records kept of all transactions. In the case of the Manager being the appointee for any Service User, the financial control of their affairs must be undertaken
To ensure that the culture of meaningful activities is embedded in the Service and facilitated by the entire team

Essential Requirements

Qualified Nurse with a valid PIN
Caring and Compassionate
Experience of Managing a service of a similar size and client group

Advert

Renfrewshire Council is looking to recruit an enthusiastic and skilled leader who can demonstrate the necessary skills and experience to deliver a quality early learning and childcare provision and ensure that the children attending are offered the best start in life and are ready to succeed.

You will be responsible for the overall management of the pre-five centre. Extensive experience of working in a pre-five establishment, previous management experience including quality assurance and budget monitoring. Working knowledge of Curriculum for Excellence, Pre-birth to 3 and National Quality Assurance Tool Kits is required.

Applicants applying for the posts should be able to self-evaluate, plan and implement progress to develop the service and be able to demonstrate the necessary skills required for leading a pre-five centre within the current national and local context.

You must hold relevant professional qualification in childcare, education and or/social work or equivalent qualification, BA in childhood practice or equivalent as defined by SSSC and be registered with the SSSC.

Experience and knowledge of current pre-five issues, legislation, policy, and experience of working with children with additional support needs is desirable.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk

Proud member of the Disability Confident employer scheme

Advert

This post presents an outstanding opportunity for an exceptional individual to deliver business management support to a Secondary School in Renfrewshire.

Main areas of activity include finance, HR, facilities management and building maintenance, procurement, health and safety, ICT and administration.

Based in Renfrew High School and reporting to the Head Teacher as part of the school’s management team, you will lead business and management support activity within the school.

It is essential that you have effective literacy, management, organisational and planning skills, previous management experience including staff management, and are able to show evidence of involvement in policy or procedural development. You should have experience in the successful management of change and be educated to at least HND level or equivalent in Business Management and have the ability to ability to write letters and reports incorporating financial and data analysis.

You must also be able to work to deadlines, have the ability to deliver presentations and attend meetings as and when required.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post.

If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.

Proud member of the Disability Confident employer scheme

Are you a Dynamic, ambitious Home Manager looking to make the next step?
Due to an external promotion Shaw healthcare is recruiting for a proven Home Manager for our 80 bedded home with state-of-the-art facilities delivering specialist care and nursing services in Poole, Dorset.
Working with the local community, GP’s and professionals to deliver a care offer that truly enables residents to continue to lead as full a life as possible. Our high-quality nursing and care support places the individual at the centre of all we do and is based on our core values of Wellness, Happiness and Kindness.
Figbury Lodge is a 60 bedded care service that provides a mixture of nursing, residential and dementia beds, with an additional 20 transitional beds.
Salary: up to £75,000 depending on experience
Benefits:

Employee Ownership Trust – Due to being an Employee Ownership Trust staff have received up to £1650 tax free bonus to date
35 days annual leave
Individualised professional development programmes
Refer a Friend Scheme of up to £1,000
Retail/Leisure/Holiday and travel discounts

Shaw Healthcare is one of the UK’s leading Health and Social care providers who deliver a wide spectrum of care in a variety of purpose-built care environments; care homes for the elderly, specialist dementia units, mental health units and low secure psychiatric hospitals.
We highly value the wonderful contribution of our employees and it is our ethos to put people first by involving our people in key decision-making. We are the largest employee ownership trust within the healthcare sector.
This means that Shaw is 76% owned by its staff
Objectives

To utilise authentic leadership, role modelling and inspirational skills to motivate the team to deliver excellent quality of care
To become the person in charge responsible for the day-to-day running of the Service with 24 hour responsibility for the care of the Service Users.
To manage the effective use of resources, including the financial performance of the Service, and maintain high levels of occupancy.
To provide improvement, independence and choice for Service Users.
To comply with all regulatory and legislative requirements at all times and in particular the CQC for the Registration and Inspection of Nursing Homes and NMC guidelines.

Leadership

To be a good role model for all employees, being approachable and providing a regular presence and visibility with all levels of employees as well as being consistent in all actions and decisions.
To set and maintain clear standards of care within the Service in line with Shaw healthcare’s Vision “To provide the quality of care we would want for our loved ones”, policies and procedures.
To ensure that employee selection processes are applied thoroughly and that all candidates are treated professionally and that successful candidates are ‘onboarded’ fully and comprehensively
To develop a culture of continuous quality improvement, using the framework of clinical governance

General Management

To manage effectively the Service’s budgets and deliver the Key Performance Indicators set for the Service.
To ensure that the Service complies with all statutory obligations and relevant legislation (e.g. environmental health, health and safety).
To enable Service Users to control their own financial affairs, where possible, and finances monitored with up to date accurate records kept of all transactions. In the case of the Manager being the appointee for any Service User, the financial control of their affairs must be undertaken
To ensure that the culture of meaningful activities is embedded in the Service and facilitated by the entire team

Essential Requirements

Qualified Nurse with a valid PIN
Caring and Compassionate
Experience of Managing a service of a similar size and client group

Job role: Multi-site team manager - supported living
Sector: Learning disabilities and complex needs/behaviours
Location: Birmingham, B33
Salary: £35000 - £37000
Hours of work: Full time with shared on call requirements

Are you ready to take on a rewarding leadership role in Birmingham, overseeing supported living settings for adults with diverse needs? I am seeking a dedicated individual to make a real difference in the lives of those they support.

As a Multi-Site Team Manager, you`ll play a pivotal role in the day-to-day management of a supported living settings, focusing on adults with learning disabilities, complex needs, and challenging behaviors. You`ll oversee a cluster of single occupancy homes, ensuring the highest standards of care and support are maintained at all times.

**Key Responsibilities:**
- Manage and support a team of dedicated staff across multiple sites
- Implement and monitor Positive Behaviour Plans, ensuring individualized care plans are followed
- Provide guidance and training to staff members, fostering a culture of continuous improvement
- Maintain accurate records and documentation, utilizing your strong IT skills
- Actively participate in shared on-call duties to provide support outside of regular working hours

Requirements:
1. **Experience:** Demonstrable experience in supporting adults with complex learning disabilities, preferably as a strong deputy or established manager.
2. **Expertise:** Proficiency in Autism and Positive Behaviour Plans is essential.
3. **IT Skills:** Strong IT skills and experience in maintaining records are necessary for success in this role.
4. **Qualification:** Hold a Level 5 Diploma in Leadership & Management for Adult Care (or equivalent), or be willing to achieve this within 18 months of appointment.
5. **Driving:** Possess a full UK driving license and have access to your own vehicle.

This is why you should apply for this role with a reputable, recognised provider:
- Make a meaningful impact in the lives of vulnerable adults.
- Ongoing training and development opportunities to enhance your skills.
- Competitive salary and benefits package.
- Supportive team environment with opportunities for career progression.

If you`re passionate about empowering individuals with learning disabilities and have the experience and dedication to excel in this role, I want to hear from you! Apply today to avoid missing out.

In your role as a Care Home Manager at HC-One, youll value kindness above all. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. By joining HC-One, as a Care Home Manager, youll have a wonderful opportunity to give something back to those people. Taking responsibility for the well-being of our Residents, including making sure their physical, emotional and social needs are met. Leading, motivating and mentoring your team and delivering clinical guidance and training to ensure the safe, smooth and efficient running of the care home. Carrying out assessments, developing, implementing and evaluating individualised care plans for each of our Residents. Monitoring work areas and practices to ensure they are safe and conform to relevant standards, policies and legislation. Generally promoting our Residents independence, choice, dignity and respect by delivering the very best standards of care and striving for continuous improvement.

Are you a Dynamic, ambitious Home Manager looking to make the next step?
Due to an external promotion Shaw healthcare is recruiting for a proven Home Manager for our 80 bedded home with state-of-the-art facilities delivering specialist care and nursing services in Poole, Dorset.
Working with the local community, GP’s and professionals to deliver a care offer that truly enables residents to continue to lead as full a life as possible. Our high-quality nursing and care support places the individual at the centre of all we do and is based on our core values of Wellness, Happiness and Kindness.
Figbury Lodge is a 60 bedded care service that provides a mixture of nursing, residential and dementia beds, with an additional 20 transitional beds.
Salary is £72,152.88
Benefits:

Employee Ownership Trust – Due to being an Employee Ownership Trust staff have received up to £1350 tax free bonus to date
35 days annual leave
Individualised professional development programmes
Refer a Friend Scheme of up to £1,000
Retail/Leisure/Holiday and travel discounts

Shaw Healthcare is one of the UK’s leading Health and Social care providers who deliver a wide spectrum of care in a variety of purpose-built care environments; care homes for the elderly, specialist dementia units, mental health units and low secure psychiatric hospitals.
We highly value the wonderful contribution of our employees and it is our ethos to put people first by involving our people in key decision-making. We are the largest employee ownership trust within the healthcare sector.
This means that Shaw is 76% owned by its staff
Objectives

To utilise authentic leadership, role modelling and inspirational skills to motivate the team to deliver excellent quality of care
To become the person in charge responsible for the day-to-day running of the Service with 24 hour responsibility for the care of the Service Users.
To manage the effective use of resources, including the financial performance of the Service, and maintain high levels of occupancy.
To provide improvement, independence and choice for Service Users.
To comply with all regulatory and legislative requirements at all times and in particular the CQC for the Registration and Inspection of Nursing Homes and NMC guidelines.

Leadership

To be a good role model for all employees, being approachable and providing a regular presence and visibility with all levels of employees as well as being consistent in all actions and decisions.
To set and maintain clear standards of care within the Service in line with Shaw healthcare’s Vision “To provide the quality of care we would want for our loved ones”, policies and procedures.
To ensure that employee selection processes are applied thoroughly and that all candidates are treated professionally and that successful candidates are ‘onboarded’ fully and comprehensively
To develop a culture of continuous quality improvement, using the framework of clinical governance

General Management

To manage effectively the Service’s budgets and deliver the Key Performance Indicators set for the Service.
To ensure that the Service complies with all statutory obligations and relevant legislation (e.g. environmental health, health and safety).
To enable Service Users to control their own financial affairs, where possible, and finances monitored with up to date accurate records kept of all transactions. In the case of the Manager being the appointee for any Service User, the financial control of their affairs must be undertaken
To ensure that the culture of meaningful activities is embedded in the Service and facilitated by the entire team

Essential Requirements

Qualified Nurse with a valid PIN
Caring and Compassionate
Experience of Managing a service of a similar size and client group