Total 55 Manager level Customer Service job vacancies in Milton Keynes, Buckinghamshire, MK9 1AN

We have an exciting opportunity for a Team Leader to join the Hampshire & Isle of Wight team.Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is a hybrid role with home working allowed twice per week. Your home office would be Chandlers Ford, however you would be expected to travel regularly to offices in both Basingstoke and Southampton. As a Team Leader you will

• Ensure the delivery of excellent services to victims of crime and retain and develop contracts for services by supporting and managing operational staff
• Work collaboratively with the Operations Manager and management team, in order to achieve the implementation of work force plans and the development of the service to maximise positive outcomes for those that access the service
• Proactively promote the service, raise awareness of services & work with professionals collaboratively to improve the access to and quality of service

You will need:

• An understanding of the Criminal justice system and the impact of crime on victims and witnesses
• An understanding of legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessment
• A practical understanding of the requirement for confidentiality and safe working practice and maintenance of records in accordance with the Data Protection Act and other legal requirements
• Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery
• Demonstrable experience of providing crisis management, support and guidance in sometimes stressful and difficult situations to a team with a client service focus
• Excellent communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required along with police vetting

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

What skills and experience we're looking for

Communication/Relationship Skills

• To promote all methods of communication effectively

• The post holder will have the skills to communicate complex information to staff,

pupils and family members / carers regarding personal, psycho-social problems in an

empathic and supportive way. This will involve using inter-personal and deescalation skills in situations which can be highly emotional / emotive, sometimes

antagonistic and require a satisfactory outcome, e.g. highly agitated pupil

• To provide care, support, guidance, discipline and encouragement to the students in

our care.

• To sponsor and care for all youngsters: offering them fairness, boundaries,

compassion and being a positive role model

• To do so in a safe and cared for environment.

• To work successfully alongside parents, stakeholders and outside agencies in

fulfilling responsibilities.

• To interact appropriately, sensitively and effectively with all members of the school

community and its stakeholders.

• To adopt and implement the values and principles of the school policy on Physical

Restraint alongside the school’s stated policies on safety, care and control and behaviour management.

• To be proactive in maintaining the school environment: taking appropriate action where necessaryThe post holder will play an active role in managing the behaviour of SECID students (Social, Emotional, Communication and Interaction Difficulties) on a day to day basis. The post holder will support the Team Leader in implementing ongoing behavioural interventions and ensuring effective communication is maintained throughout the school.

What the school offers its staff

• Bereavement leave
• Employee mentoring programme
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Free parking
• On-site parking
• Sick pay

Commitment to safeguarding

Chiltern Way is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to undergo an enhanced DBS check.

Role Overview
Our client is seeking additional IT Service Management support to enhance service delivery. This opportunity involves two roles, each crucial for ensuring the quality, effectiveness, and efficiency of service delivery. You will be responsible for supporting the successful delivery of services by resolving issues, steering customer-driven changes, and leading service delivery teams. Your role will involve understanding and meeting customer requirements, investigating and solving problems in existing processes, and optimising and improving service delivery.
Key Responsibilities

• Support service delivery by resolving issues and incidents, and steering customer-driven changes.
• Understand and meet the customer's requirements within the technical capabilities.
• Investigate and solve problems in existing processes, generating new ideas to improve services.
• Optimise and improve processes, ensuring policies and standards are updated.
• Contribute to high-quality proposals that meet customer needs and align with strategic goals.
• Provide guidance and review service documentation for projects.
• Identify, escalate, and mitigate risks.
• Manage and own Service Designs for operational services.
• Act as the Service SME, sharing knowledge to enable service delivery.
• If requested, act as Line Manager for IT Service Management contractors.

What you'll need to succeed

• You must be eligible to undergo Security Clearance (e.g. Hold UK nationality or dual citizenship) - you will not be considered for this position unless you meet this first requirement
• You will need to be ITIL v3/v4 certified
• Ability to commute to Milton Keynes on a hybrid basis (60% onsite, 40% remote)
• Strong experience in IT Service management - a government or defence industry focus would be a bonus.
• Problem-solving skills and practical solution development.
• Knowledge of SLAs/OLAs/Contracts.
• Proven track record of meeting performance targets.
• Proficiency with Microsoft Productivity Tools (Excel, Word, PowerPoint).
• Experience managing complex stakeholder groups.
• Ability to deliver high-quality management information and reports.
• Knowledge of ServiceNow and other Service Management tools.

What you'll get in return

• An initial 9-month contract
• £400 - 430 per day rate Outside IR35 (via limited company)
• Ability to work in a hybrid working pattern

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About The Role
***The Applewood - NEW RESIDENTIAL HOME OPENING 2025***

Please note that this is a full-time role working NIGHT shifts 8pm - 8am, 38.5 hours per week 3 on and 3 off shifts.


Reporting to the Home Manager, the Care Team Leader at HC-One will provide leadership and direction to the care staff within the home. As Care Team Leader you will lead by example, ensuring that all residents have their individual care needs adhered to at all times.
As a Care Team Leader you will be a team player and have good communication skills. Kindness will be second nature to you. You will have a keen eye for detail, always act with integrity and be driven by the principles of fairness. You will behave in a transparent manner always showing respect to our residents, their families, and your colleagues. You will also hold SVQ Level 3 in Adult Care and have previous experience of working in elderly and dementia care.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Care Team Leader we will invest in you and you will enjoy additional support and benefits including:

- Paid Enhanced DBS/PVG
- Hourly rate is subject to experience and qualifications.
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

At OFG, we work smarter so you can spend more time doing what makes you happy!

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

Job Tile: Head of Maths

Location: Willow Park School, Milton Keynes

Salary: Up to £50,000 per annum

Hours: 40 hours per week, Monday to Friday, 8am - 4pm

Contract: Permanent, Term Time Only

UK Applicants only. This role does not offer sponsorship.

About the role

The Headteacher is seeking to appoint an enthusiastic Head of Maths to join this thriving specialist SEMH School. Responsible to the Assistant Headteacher they will be responsible in the running of the department and ensure that the department and the school is successful in achieving its aims. You will be an enthusiastic, flexible and determined individual who shares our values and is looking to develop their career in this specialist area.

Who we are looking for

Ideally we are looking for a qualified Teacher of Maths with a few years’ experience, however we will happily consider applications from NQT’s who have the ambition and desire. Whilst experience within an SEMH/SEN specialist provision would be desirable we are happy to consider applications from those who are currently working in a mainstream or college setting.

Subject specialism is essential for this post as is the knowledge of the current curriculum.
Training and development will be provided for the successful candidate in line with the identified needs of the school, the skills of the individual and their prospective career progression.

Key Accountabilities:

Plan and teach well structured, balanced, interesting and inspiring lessons
Manage classes effectively, using approaches which are appropriate to pupils’ needs in order to motive them
Manage behaviour effectively to ensure a good and safe working environment
Know and understand how to assess the relevant subject and curriculum areas you teach, including statutory assessment requirements
Manage and motivate member of staff within your department
Essential

QTS
Teaching experience in Maths at KS3 and/or KS4 in a specialist or mainstream setting.
A dedicated work ethic to ensure the needs of all pupils
Is passionate about making learning effective and enjoyable
Qualified in subject specialism
Ability to work on own initiative
About us

Willow Park School is a brand new 55 place SEN school for pupils with complex needs including SEMH and Autism. A co-educational provision with entry from 9 years to 16 years old. Willow Park School is an exciting addition to the Acorn portfolio based in Milton Keynes.

Acorn Education is the UK’s leading independent provider of specialist education and residential care for vulnerable pupils and young people. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Why join Acorn Education?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

Service Manager – Emergency Department (ED)

Department: Medicine

Band 7 £46,148 - £52,809 Per annum, pro rata if part time

Hours: 37.5 per week, all MKUH roles will be considered for flexible working

Are you looking for a rewarding job in a supportive, fast paced environment with the opportunity to directly improve patient experience? This may be the post for you.

Applications are invited for a new post of Service Manager, working in the Emergency Department at Milton Keynes Hospital. This role offers an exciting and very fulfilling challenge and development opportunity for those looking to take the next step in their career.

You will be part of a respected team of Service Managers and Operational Managers for the Medicine Directorate and provide pivotal support for the running of the departments daily. The hospital offers a fast-paced Emergency Department (ED), of which you will be responsible in the daily operational aspects of its running and improvement.

The post holder will be responsible for providing operational support for the services covered by ED and provide support when needed to the Operational Manager. This role includes aspects of operational and project management, working directly with clinicians and stakeholders to facilitate real time decision making with a direct impact on patient care.

As such, to be successful in this post, you will need to be able to work under pressure in an ever-changing, fast-moving environment. You will need to be confident, articulate and have a good understanding of clinical pressures with experience of managing and delivering challenging targets within healthcare.

The post is responsible for the day-to-day operational management and the effective and efficient delivery of delegated services as directed by Operational Manager for ED. Working with the Operational Manager, they will ensure thee services meet their performance and financial objectives and Key Performance Indicators (KPIs).

They will also lead on specific service improvements / cost saving projects with the Division as directed by the Operational Managers and deputise for senior management as and when required.

MKUH staff scored highest for ‘I look forward to coming to work’ (NHS Staff Survey 2023).

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

· Support the operational managers in developing service development plans to align national direction / strategies and local priorities.

· To work as part of a CSU and be involved in improvement initiatives.

· To facilitate transformation across Emergency Medicine in relation to non-elective activity, planning and taking action to ensure that services are fit for purpose, and have the capacity and capability to deliver future and current demands and standards.

· Develop and maintain new pathways between ED and SDEC unit.

· Champion, inspire and promote the development of a culture of continuous improvement, including developing and deploying own improvement skills, role modelling the behaviours of leadership for improvement and leading / supporting local improvement initiatives.
• Monitor and manage the performance within the service / Division, producing reports for length of stay, streaming, ED dashboards, ECDS and ED breach analysis.
• Work across the Division to ensure that the Trust access standards are consistently met for all patients.
• Communicate clearly and effectively with staff to ensure they are kept up to date with relevant information regarding divisional business plans and operational requirements.
• Develop effective communication channels within and across the specialities, including chairing meetings, formal presentations, and team briefs.
• Provides information regarding performance in a supportive manner which encourages collaborative working to deliver against targets to administrative staff.
• To manage administration and support staff, namely the ED Assistant Service Manager and ED Secretaries.
• Manage timely and effective recruitment and retention of staff. As directed by the Operational Manager for the CSU.
• Ensure appraisals are conducted for all staff and training needs are identified.

Please refer to the job description for further details.


This advert closes on Wednesday 23 Oct 2024

Working closely with the Marketing Manager and specialists in the marketing team, you will be responsible for managing social media channels, deliver multi-channel targeted campaigns and contribute to the success of international events.

The successful candidate will have at least 5 years' experience working across the full marketing mix and will need the ability to create and produce a wide range of media content, so a creative flair and strong copy writing skills are essential. Previous experience gained within an Engineering or Technical Marketing environments promoting complex products to a B2B target base is ideally required.

Key Responsibilities:

• Develop and implement a robust marketing strategy in alignment with company objectives for the product brand.
• Create high-quality written content including editorials, news stories, white papers, brochures, and gated /download content, ensuring alignment with the brand's voice and technical standards.
• Design and oversee multi-channel advertising campaigns including print, digital, and third-party collaborations, and complete post-campaign analysis.
• Day-to-day management of social media channels, specifically LinkedIn, including content planning and creation, monitoring and reporting.
• Ensure website content is accurate and up to date at all times. Utilise analytics to drive new content creation and improvements to the user experience.
• Manage comprehensive communication plans for product life cycles and new product launches.
• Devise and deliver the CRM communications strategy to drive conversions through the buying process and increase engagement with owners.
• Track and report marketing performance using available data analytics to identify trends, opportunities and inform audience profiles.
• Manage the successful delivery of international events from stand design through to post-event communications.
• Manage the product marketing budget in line with the agreed strategy.

Experience Requirements:

• A degree or other formal qualification in marketing or business studies.
• Minimum of five years of experience in marketing, with a strong preference for backgrounds in engineering, technology, or related fields.
• Exceptional ability in content creation, with excellent writing and editorial skills.
• Proven expertise in managing complex B2B marketing strategies and campaigns.
• Ability to understand and clearly communicate technical products and applications.
• Excellent data handling skills including digital analytics and sales reporting.
• Adept at managing multiple projects simultaneously with a keen attention to detail.
• Excellent interpersonal and communication skills, capable of working collaboratively in a team-oriented environment across both commercial and engineering departments.

A Vacancy at Milton Keynes University Hospital NHS Foundation Trust.


Pharmacist Manager-Medicines Optimisation & Clinical Lead for Care of the Elderly

Department: Pharmacy

Band 8b £62,215 - £72,293 Per annum

Hours: 37.5 hours per week, all MKUH roles will be considered for flexible working

Are you a highly experienced clinical pharmacist with a passion for high quality patient centred care? Do you have experience across a wide range of medical specialities? Are you experienced at working within the wider multi-disciplinary team and showcasing the unique skills which the pharmacy team can add to patient care? Are you keen to harness the skills of both pharmacists and pharmacy technicians to support the development of pharmaceutical care fit for the future?

Now is an excellent time to join of the pharmacy team at MKUH; we are a friendly, forward-thinking, and innovative department who continue to grow in both size and influence. Recent enhancements to our working environment include a major departmental refurbishment, the introduction of a new Pharmacy Robot, the establishment of a new Pharmacy and Aseptic Unit in the Cancer Centre, and the opening of a new Outpatient Pharmacy.

Are you the person to help us make this happen? If so, we look forward to hearing from you.

For additional information about this post, please contact:
Jill McDonald (Associate Director of Pharmacy – Clinical Services, Education, Training & Workforce) on 01908 995712 or jill.mcdonald@mkuh.nhs.uk

Interviews: W/c 4th November 2024

You will work closely with the Clinical Director of Pharmacy, Associate Director of Pharmacy (Clinical Services & Workforce), Associate Director of Pharmacy (Operations & Governance) and the Chief Pharmacy Technician to develop and implement the strategy for the future of our pharmacy services.

Along with the Pharmacist Manager – Medicines Optimisation / Clinical Lead for Medicine and the Pharmacist Manager – Medicines Optimisation / Clinical Lead for Surgery and Womens & Childrens, you will be responsible for the development, delivery and evaluation of Medicines Optimisation and Clinical Pharmacy Services across all divisions within the organisation.

You will also be responsible for ensuring there is adequate clinical supervision and line management support for the principal, specialist, rotational and foundation pharmacists working within the clinical service.

We are looking for a highly motivated individual who shows a commitment to delivering excellence and working with us to make MKUH pharmacy a great place to work.

Our standard working hours consist of four long days (8 am to 6.30 pm) per week; in addition you will be required to work Saturdays, Sundays, and Bank Holidays on a rota basis. After a period of induction and training, you will contribute to the two-tier pharmacy out-of-hours service.

'83% of this staff group report that their immediate manager shows a positive interest in their health and well-being, cares about their concerns and provides adequate support.’ (NHS Staff Survey 2023).

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

We are looking for an experienced clinician and inspirational leader to join our team as the Pharmacist Manager – Medicines Optimisation / Clinical Lead for Care of Older People & Frailty within the Pharmacy Department at Milton Keynes University Hospital NHS Foundation Trust.

This role is crucial to the delivery, development, and evaluation of pharmaceutical services across the hospital and plays a key role in helping divisions optimise medicines use within available resources.

Please refer to the Job Description for further details

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.


This advert closes on Monday 21 Oct 2024

We are looking for an experienced clinician and inspirational leader to join our team as the Pharmacist Manager Medicines Optimisation / Clinical Lead for Care of Older People & Frailty within the Pharmacy Department at Milton Keynes University Hospital NHS Foundation Trust. This role is crucial to the delivery, development, and evaluation of pharmaceutical services across the hospital and plays a key role in helping divisions optimise medicines use within available resources. Please refer to the Job Description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

At OFG, we work smarter so you can spend more time doing what makes you happy!

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

Job Tile: Head of STEM

Location: Willow Park School, Milton Keynes

Salary: £45,000 per annum

Hours: 40 hours per week, Monday to Friday 8am - 4pm

Contract: Permanent, Term Time Only

Start date: January 2025

UK Applicants only. This role does not offer sponsorship.

As part of our continued growth, we now have a fantastic opportunity for a Head of STEM to join our close-knit team at Willow Park School located in Milton Keynes.

About the Role

The Headteacher is seeking to appoint an enthusiastic Head of STEM to join this thriving specialist SEMH School. Responsible to the Curriculum Lead / Deputy Head Teacher they will be responsible in the running of the department and ensure that the department and the school is successful in achieving its aims. You will be an enthusiastic, flexible and determined individual who shares our values and is looking to develop their career in this specialist area.

Who we are looking for

Ideally, we are looking for a qualified Teacher of ICT / Computer Science with a few years’ experience, however we will happily consider applications from NQT’s who have the ambition and desire. Whilst experience within an SEMH/SEN specialist provision would be desirable we are happy to consider applications from those who are currently working in a mainstream or college setting. We welcome team members who can offer other subjects under the STEM umbrella and deliver a modern twist to the curriculum and extra-curricular activities.

Subject specialism is essential for this post as is the knowledge of the current curriculum.
Training and development will be provided for the successful candidate in line with the identified needs of the school, the skills of the individual and their prospective career progression.

Qualifications required

QTS
About us

Willow Park School is a brand new 55 place SEN school for pupils with complex needs including SEMH and Autism. A co-educational provision with entry from 9 years to 16 years old. Willow Park School is an exciting addition to the Acorn portfolio based in Milton Keynes.

Acorn Education is the UK’s leading independent provider of specialist education and residential care for vulnerable pupils and young people. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Why join Acorn Education?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

Customer Resolutions Team Manager

Salary and Benefits: Starting from £34,037, company car, 27 days holiday plus bank holidays, generous pension scheme and so much more.

Full Time Permanent

Closing Date: 18th October

About our team:

Our Customer Resolutions team are here to make sure that we offer all of our customers the best possible service, even when things go wrong. If a customer has a complaint or problem, we aim to resolve the issue in a timely manner. We do this by listening, being sympathetic and treating everyone in a fair and just way..

What you'll be working on:

You will be responsible for managing the performance of the team of Executives. Through effective coaching and support, you will lead by example with a determined focus on great customer outcomes.

You identifying opportunities for continuous improvement, in an effort to ensure optimal quality and consistency of resolutions.

You will be responsible for monitoring complaint volumes and the continuous progression of individual complaints progress to ensure regulatory timescales are achieved and outcomes are delivered in line in line with the expectations of Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS), and New Consumer Duty (NCD)

Your day to day:

• Leading and motivating a team of Customer Resolutions Executives and maximising their performance through delivering continuous coaching, support and by instilling a strong customer-centric focus.
• Managing multiple relationships with senior internal and external stakeholders, including but not limited to BoM, Brand Managers, BDM's, CSC, internal/external solicitors and FOS
• Monitoring caseloads at team and individual level to ensure Executives are progressing complaints in a timely manner, engaging with FOS and internal/external solicitors where appropriate in order to reach a satisfactory outcome
• Helping your team to ensure they are operating with a fair and balanced judgement to ensure appropriate and proportionate customer outcomes within relevant management limit of authority, by conducting a full and thorough investigation
• Accountable for team specific complaint types, ensuring that appropriate resource is assigned to provide timely resolutions and adherence to regulatory timeframes
• Where required, be competent to manage complex, high risk and/or high profile/media complaint escalations and BoM complaints
• Ensure team are operating with a fair and balanced judgement to ensure appropriate and proportionate customer outcomes within relevant management limit of authority, by conducting a full and thorough investigation
• Support decisions based on evaluated customer circumstance, inconvenience and distress, ensuring outcome is fair and balanced to achieve an appropriate and proportionate resolution
• Negotiate on a regular basis with Volkswagen Brand Customer Service Centre (CSC) and Retailer Network in order to reach an appropriate multi-partite solution ensuring the best outcome for the customer
• Conduct appropriate Quality Assurance activity which could include, but not limited to; call and written correspondence monitoring, process and procedure adherence and customer outcome audits, to ensure team meet or exceed quality standards

Desired Skills and Experience:

• Proven ability to liaise with and manage stakeholder expectations.
• Confident in dealing with, and managing expectations of customers and colleagues.
• Ability to demonstrate systematic thought processes, plan and manage own workload/delivery.
• Understanding of all relevant aspects of legislation/requirements, including but not limited to NCD, DISP, FOS and relevant Vulnerable Customer guidance.
• Experience of working in a complaints environment, either within financial services or another industry type.
• Demonstrable extensive people management experience.
• Experience in Complaint handling.
• Knowledge of contract management systems - i.e. CRM, SAP, CMS, and Avaya.

What's in it for you?

• Salary Starting from £34,037
• Discretionary bonus
• Company Car
• 27 days holiday + Bank Holidays
• Access to exclusive deals and discounts website plus so much more

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!

About Volkswagen Financial Services

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.