Total 19 Manager level Customer Service job vacancies in Lincoln, LN6 9PT

What skills and experience we're looking for

Grade C/4 or above in both English & MathsUnderstanding of order processing

Good understanding of supporting literacy tasks

Good communication skills both oral and written

Ability to maintain appropriate records

Experience of working with young people preferably in a school setting.

What the school offers its staff

Our staff are talented and enthusiastic and will contribute to the academy's continued success. We have a staff rewards budget and socialise both as subject teams and as a whole staff. We also have access to staff benefits scheme.We have an extensive range of employee benefits that focus on your financial, physical and mental wellbeing.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Cadent Gas Ltd

At Cadent we’re excited to be part of the future of UK energy!  We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.



Develop your career safe in the knowledge that what you do is important, highly valued and will, ultimately leave a lasting legacy.

We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.

For this role we are open to applications at all levels, whether that be from initial training of Support Engineer, up to a Senior Level Gas Engineer with NC02 and above. The level of pay will be dependent on your experience level, and proof of certifications on request.




Fuel A Thriving Career



- Support Engineer
- Basic Salary of £26,935 whilst in training, increasing to £28,525 + Incentive scheme and standby payments
- Team Leader
- Basic Salary
- £37,765 when fully qualified + Incentive scheme and standby payments
- Monthly Performance Incentive Scheme of up to a maximum of £375 (Potential Earnings £4500 per annum)
- Participation in Standby Rota and Shifts required
- (Standby payments circa £6000 per annum)
- Use of Company van while at work
- Mobile phone supplied & laptop
- Free Gym through our Gympass Scheme
- Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
- Virtual GP
- Fantastic career development prospects with funded learning options, including internal and external learning and development.


We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what’s possible for the role.




About The Role


Working as part of a team and assisting the Team Leader, you’ll be responsible for attending gas escapes and carrying out appropriate repairs. You’ll need to have exceptional customer service skills, be extremely enthusiastic and have the ability to promote safe working practice, whilst driving efficiency and maintaining compliant ways of working.

Your day to day duties will include:

- Assisting the Team Leader
- Attending gas leaks
- Groundwork
- Excavations and reinstatements
- Utilising appropriate signing, lighting and guarding
- Ensuring cable avoidance
- Delivering equipment and tools where required
- Patrol and plant protection
- Working on deep excavations up to 2.5m
- Working on a standby rota system

To carry out this role you must have a full valid drivers licence and be able to be clean shaven every day for health and safety. The role will also include shift working and occasion weekend work.




What’s In It For You

Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:

- Funding and support towards completing qualifications
- Ample opportunity for progression within the business
- Mentoring and guidance opportunities


Why Join Us

We offer a host of benefits to suit your lifestyle and support your well-being. These include:

- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
- 25 days holiday, plus statutory days, and an option to buy more
- Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
- Strong focus on supporting you as an individual including:
- Flexible working
- Strong commitments to ED&I
- Generous family provision policies
- Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
- My Offers membership card – offering discounts and savings from hundreds of retailers
- 2 paid volunteering days per year
- Free gym access at the Ansty office, as well as a ‘Gympass’ scheme providing free or heavily subsidised local gym memberships


We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what’s possible for the role.

Diversity and Inclusion

Don’t meet every single requirement listed?

Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – You may just be the right person for this role or other opportunities at Cadent.

As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.

We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can’t wait to welcome you!

Circle Back Initiative

As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome.
We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience.

Be part of something big. Help shape the future of gas for generations to come.

What’s next?

To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon.To learn more about Cadent and what we do, visit our website at Home | Cadent (cadentgas.com)

Proud member of the Disability Confident employer scheme

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

ABOUT THE ROLEAs a Team Leader at a Barchester care home, you'll help to make our residents' lives stimulating and fulfilling so that we can deliver the person-centred care and support they deserve. Always focusing on respecting our residents' independence, privacy, dignity and choice, you'll lead and supervise our Carers and Senior Carers with the support of a Registered Nurse or Care Practitioner. We'll rely on you to make sure individual care plans are followed to the letter so that we can achieve the highest standards. You'll also ensure each resident has lots of quality one-to-one time. The role of Team Leader here also involves some clinical responsibilities, including recording observations on things like weight and blood pressure, and carrying out simple wound dressing procedures. Across everything you do, you'll be a role model for your team and someone our residents and their families can trust to provide a safe, reassuring and happy environment. ABOUT YOU You'll need senior-level care experience to join us a Team Leader. You'll also have supervised others and developed a good understanding of how to provide clinical care for the older person. As well as that, we'll look for a Level 3 NVQ or Advanced Diploma in Health & Social Care plus a willingness to undertake the assessor qualification. Enthusiastic, tenacious and full of integrity, your caring approach and strong communication skills mean you always inspire trust in others. Most of all, you'll share our commitment to maintaining a vibrant, supportive culture that empowers our people to put our residents and their families first. REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Unlimited access to our Refer a Friend bonus scheme If you'd like to use your leadership and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

The post holder will provide comprehensive administrative and business support to the clinical and technology team including the ordering and oversight of stock and equipment, service improvement projects, performance management and supervision of the technology and administration staff in the department, ensuring that there is continuous service delivery. The post holder will work closely with finance and procurement teams.

Lincolnshire Community Health Service requires all staff to safeguard children, young people and adults. All staff are required to access the organisational policies, also the Local Safeguarding Children Board and the Local Safeguarding Adults Board policies and procedures that underpin the safeguarding agenda. The safeguarding policies to be followed are found at www.lincolnshirecommunityhealthservices.nhs.uk and www.lincolnshire.gov.uk .
LCHS policies, procedures, and guideline - It is a condition of your employment that as an employee you are expected to adhere to our policies, procedures, and guidelines. These can all be found on the Trust’s website.

Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagementin the 2021 NHS National Staff Survey.

At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS’ workforce.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an ‘earn while you learn’ apprenticeship programme. Visit our Learning and Development page to find out morehttps://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev
1. To oversee the management of high value, specialist equipment used by the EAT service including procuring, accepting, maintenance, managing stock levels order processing and managing faulty/broken devices.
2. To provide daily management and supervision of the administrative team and technology assistants undertake appraisals, monitor absences, and follow policy.
3. To work with the Clinical Service Lead and undertake required audits of staff and service practice to provide quality and performance information.
4. To undertake training as appropriate, to update and
maintain existing knowledge and to facilitate continued personal and professional development.
5. To work with the Clinical Scientist and Technologists on devising, co-ordinating and producing information, documentation and resources across the service including Strategies, SOPs, and Patient Information.
6. To work within the departmental budget per annum, working alongside the Clinical Service Lead on spend and allocation.
7. To oversee the patient pathway and ensure that equipment is available for loan in a timely manner to ensure compliance with the service specification.
8. To monitor patient waiting times to ensure that equipment loan targets are met.
9. To requesting quotations, processing invoices, deliveries and maintaining all related documentation and electronic recording systems.
10. To physically manage equipment stocked at the team base, ensuring equipment is stored in the correct locations and within capacity, escalating any issues to senior technologists and leadership. 11. To develop and implement maintenance schedules and procedures to ensure the proper functioning and longevity of equipment.
12. To complete physical checks and replenishment of stock ton a daily / weekly basis.
13. To serve as a key link between the EATS staff, Procurement teams and Finance in controlling of supply at adequate and safe levels


This advert closes on Sunday 29 Sep 2024

What should you do next? Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Vacancy Location: Lincoln, LN6 9NG
Shifts: Full-time 37.5 hours per week (Monday to Sunday on a rota basis)
Pay Rate: £12.44 per hour
Sponsorship: This service does not provide support for visa sponsorships

Why come join our team?
We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 5.6 weeks annual leave, flexible working hours and pension.
Your birthday off with pay and there is a £300 refer a friend scheme too, plus lots of benefits and incentives- a great place to work!

We're very proud to be recognised as one of the best organisations to work in by ‘The Sunday Times Best Places to Work 2024’.

About You
We are seeking a dynamic and experienced Team Leader to join our dedicated team.

Are you kind, passionate and resilient?
Do you want to make a real difference in your work to the people we support?
Do you have the natural flair to lead, direct and support your colleagues?

First and foremost, you will provide support and care to the amazing people we support with a wide range of complex needs such as learning disabilities, autism, ABI and mental health needs.

As a Team Leader you will demonstrate a natural ability to motivate people and create and amazing place to work.
Role Responsibilities
• Empowering the people we support to be ambitious and live fulfilled lives, supporting them to flourish in a place they call home.
• Create, organise and monitor individual care plans to ensure safe practices. You’ll ensure you understand individual needs- person-led care is at the heart of what you do.
• Provide personal care including support with health and medication needs, handling personal possessions, finances and documents, shopping.
• Lead the team of support workers whilst on shift, providing guidance and support for our colleagues, inspiring them to be the best they can be.
• Organise the team to ensure all tasks are completed. Solve problems and delegate tasks, coach the team to work in a way that demonstrates an understanding and commitment to the rights of people with complex needs.
• Manage attendance, annual leave and absences. Authorise timesheets. Plan rotas to meet service standards.
• Follow our procedures to ensure we give consistent, safe and reliable care and support.
• Assess and support your team to deliver brilliant quality every day.
• Process finances and manage medication orders.
Desirable skills and experience
RQF Level 2 or above in social care
Previous experience as a Team Leader/ Senior Support Worker within social care setting
Knowledge and commitment regarding Equal Opportunities
Knowledge of the regulatory frameworks
Confident IT user
Industry-leading recognition
Colleague Lotto – giving everyone the opportunity to win great cash prizes.
Prize winning Scratchcards aligned with values in action!
We recognise our Colleagues who go above and beyond – our ‘Heroes’ are nominated by colleagues for quarterly and annual awards.
Loyalty Scheme recognising colleagues at work anniversaries.
Social Wellbeing
Award-winning App for news and info.
Internal social media.
Team communities.
Financial Wellbeing
Discounts include high street, supermarkets, flash sales, gym memberships and more.
Blue Light discount programme, funded by us.
Salary Finance scheme for lower cost loans and to save for special occasions or rainy days.
Government mileage rates if you need to travel.
Emotional Wellbeing
• Free confidential Employee Assistance Programme with qualified counsellors
Free wellbeing App.
Practical advice covering things like consumer rights, anxiety, childcare and more.
Training and development to reach your potential
• Learning journey that grows with you to reach care worker standards
• Specialist skills training including Autism, Dementia and Mental Health
• Career pathways that include flexible apprenticeships and nationally recognised qualifications
5 more reasons to work with ivolve...

1. Our people are fabulous. We take pride and pleasure in helping others to flourish.
2. There’s a great energy across the business and a strong sense of teamwork.
3. Very few jobs have such an impact on people’s lives – we bring joy to people every day.
4. We have a proud history, we’re a big organisation of over 4,000 colleagues supporting around 1,300 people.
5. We build and nourish relationships with the people we support.

Please view the attached Job Description and Person Specification documents for complete details regarding this post. When completing your application, please demonstrate how you meet the role criteria. We can also offer you many staff benefits to help support you which include: Early access to Psychological Therapies and Physiotherapy Competitive annual leave allowance Car leasing scheme Childcare Vouchers NHS pension scheme Free eye tests Money saving options through our salary sacrifice scheme Discounts on major high street retailers and restaurants

0.6WTE Clinical During the clinical days you will be providing routine clinical NHS care, without having UDA targets. We would nominally expect to you complete 2000-3000 UDAs during the year. We would also like you help support your host practice, and others in the region to become future training practices for Dental Foundation Training. 0.4WTE Leadership Midland Dental Leadership Fellow posts offer Dental Registrants the opportunity to develop their skills in leadership, management, strategy and project management outside of their normal clinical practice. During the Fellowship you will have the opportunity to acquire, develop and share knowledge and skills in leadership and will be challenged to think and behave differently in your leadership roles.

To take responsibility for the operational management and leadership of the Memory Assessment & Management Services in Older People & Frailty Division. To provide leadership that ensures local service development and delivery in designated areas of responsibility reflects national policy, priorities, and best practice. To lead and assist in the continuous improvement of services through close working relationship with quality improvement and assurance lead in the division. To contribute to the planning, implementation and monitoring of the Trust and Divisional service plans. To be responsible for the operational management and leadership of the services within designated area of responsibility. To be responsible for ensuring that the services within designated area of responsibility deliver high quality, safe and supportive care to service users and their families. To be responsible for ensuring that all staff operate within mental health legislation. To be responsible for the management and control of designated budgets ensuring the effective use of finances and staffing resource. To be responsible for identifying financial pressures, cost improvements and effective use of resources within designated area of responsibility. To ensure that all staff are aware of policies, procedures and protocols and work within their framework. To manage HR issues in conjunction with the Team Co-Ordinators and HR and take remedial action where necessary. To manage complex professional/clinical competency and capability issues and take responsibility for implementation of any resultant actions for the individual or service. To lead on recruitment & retention of staff within designated area of responsibility. To participate on the Silver or tactical on call rota. To liaise with stakeholders to continue to develop the service To liaise with stakeholders to continue to develop the service.

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 313885 Customer Operations Manager
Salary £43,677
- £48,045 (dependent on experience) plus potential 10% bonus and 25 days annual leaveFull time, Permanent Lincoln Delivery Office, Lincoln, LN5 7NU
ABOUT US

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

Full accountability for the Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

WHAT YOU’LL GET

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.

ABOUT YOU

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

NEXT STEPS

Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.

If you are successful in your application, you be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, dependant on location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to role.

Shift Patterns
Monday
- Saturday with rolling day off from 07:00 and 15:00 flexiblity is required as per operational needs.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.



We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Tuesday 30th July 2024 Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #DeliveryandCollections #LIMRT
ABOUT US

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

Full accountability for the Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

WHAT YOU’LL GET

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
ABOUT YOU
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

Proud member of the Disability Confident employer scheme

To provide leadership to the healthcare team, empowering the team to perform with high levels of motivation and commitment To deliver a comprehensive integrated health service, ensuring assessment and planning appropriate courses of action including the use of different treatment approaches or referral to other agencies To develop, initiate and implement pro-active care pathways To ensure a coordinated approach working alongside patients, colleagues, and partners To provide consultation and advice across healthcare and seek out specialist support from the relevant care pathways relevant to the needs of individual patients To be actively involved in health promotion in the context of strategic planning, delivery of health promotion packages in partnership with other colleagues internal and external to Trust and in response to differing health care needs Be responsible for medicines management within the healthcare team in line with Trust requirements and work closely with prescribers and pharmacists To prepare and present Quality Schedule (QS) and Health and Justice Indicators of Performance (HJIP) data To prepare reports and contribute to Contract Review Meetings with NHSE/I/Home Office To develop processes and monitor patients in relation to Rule 32 of the Short-Term Holding Facility Rules To be responsible for the promotion of best practice that ensure the health, safety and security of self, patients and colleagues in accordance with local policies and procedures.

What should you do next? Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Service Care Solutions are pleased to present an exciting opportunity supporting our established client to recruit an experienced HR Manager for a Permanent opportunity in the Lincolnshire area. The successful candidate will be a self-motivated individual with a passion for managing HR issues including discipline, complaints and grievances, training and development, reporting and assisting with payroll. The post holder will be responsible for the day-to-day transactional HR activity across the two sites located in Lincoln and Sheffield, supporting the entire workforce which includes 150+ clinical staff.

Our Client are a private healthcare provider specialising in the assessment, diagnosis and treatment of ADHD, providing services both in-person and remotely on a national scale. The service is patient-focused and provides a world class service to their patients.

Job Purpose: HR Manager

Pay: £40,000 per annum + £250 SCS Welcome Bonus

Location: Lincoln

Working Hours: Monday to Friday, 09:00-17:00 (Flexible)

Contract: 40 Hours per Week (includes Paid Lunch Breaks)

The post holder will work as part of the specialist team providing world class patient service to patients and key stakeholders.
Key Responsibilities:

• Lead and mentor a small HR and Recruitment Team
• Ensuring that the company's procedures comply with employment regulations
• Handling any disciplinary processes and formal grievances, supporting the Management Team
• Overseeing recruitment, selection and the onboarding process
• Reporting regularly to Senior Management with staff sickness, recruitment, training etc.
• Responsible for reporting monthly to the NHS Contract Managers on staff training and development
• Support the Management Team and staff with HR advice when necessary
• Manage and implement HR policies and processes
• Provide coaching and guidance to managers to develop their people management capabilities
• Develop and execute engagement initiatives to foster a positive workplace culture, address employee concerns, and implement recognition programs.

Essential

• CIPD Level 5 Qualification or Equivalent
• In-depth knowledge of HR best practices, employment laws, and
• Competent using computers including MS Office Suite
• At least 2 Years previous experience leading a HR Team

Benefits

• Intrinsic reward of being part of a team that helps people through their individual patient journey
• Provided high specification IT including as a minimum: (Laptop & Secure VOIP desktop) phone
• Monthly Payroll
• £250 training allowance
• Excellent pay rates
• Exceptional referral bonuses
• Specialists mental health consultants offering single point of contact
• Frequent notifications for upcoming opportunities via text and email
• PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
• FREE DBS disclosures provided via fast track online services
• Access to our resource; a 4-berth static caravan located in the Peak District, free for the use of our staff providing respite, a chance to 'take time out' or just to have a free vacation in a super location

Bonuses

• Welcome Bonus - £250
• Referral Bonus - up to £750
• Agency Switch Bonus - £150

*Terms and conditions apply. The listed bonuses are paid via Service Care Solutions.